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ITIL® Service Lifecycle - Service Transition

Key points about this course


Duration: 3 Days*

Pre-requisites: - ITIL® Foundation

Pre-course Reading: 2-5 Hours

Exam: Included

Accredited: Yes

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  • ITIL® Service Lifecycle Service Transition is fully accredited by PeopleCert
  • Includes candidate pack involving all course materials, exam, & certificate
  • All of our ITIL® Service Lifecycle training courses have high pass rates

Available delivery methods for this course

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Course Information

ITIL® Service Lifecycle - Service Transition Training Overview

This 3 day ITIL® Service Transition course provides a comprehensive overview of this area of the Service Lifecycle and prepares you to take the Service Transition exam, leading to the ITIL® Service Transition certification.

This Service Transition course opens by discussing the core principles of effective service management, including how value is defined and created (both by businesses and consumers), and the definitions and roles involved in services and service management. It subsequently considers the processes that constitute service transition, from planning and change management through release and deployment to the final testing and evaluation phases. The course then helps delegates to understand how best to guide others through a service transition period, from learning how to deal with different types of individual stakeholder to facilitating overall organisational readiness and building a holistic receptiveness to change. It also considers the role of supporting technologies in service transition, from the function of knowledge bases to the utility of a CMS, before finally exploring potential challenges to service transition (such as a lack of available resources including time, money, manpower, or appropriate skillsets). Overall, this course gives delegates a holistic overview of and preparation for the implementation of service transition of any kind.

By providing a comprehensive framework of what transitional activities should be carried out during the lifecycle, Service Transition will be particularly beneficial to anybody involved in these activities. This Service Transition course counts for 3 credits towards an ITIL® Practitioner certification.

 

ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

ITIL® Service Transition Training Outline

The course covers the following topics:

  • Introduction to Service Transition
  • Service Transition Principles
  • Service Transition Processes:
  • Transition Planning and Support
  • Change Management
  • Service Asset and Configuration Management
  • Release and Deployment Management
  • Service Validation and Testing
  • Change Evaluation
  • Knowledge Management
  • Service Transition Related Activities
  • Organising for Service Transition
  • Consideration of Technology

*After completing 2 days of classroom training and successfully passing your Foundation Exam, the third day of this course is a flexible exam preparation day to complete at your convenience in order to prepare you to take and pass your exam online.

We provide comprehensive support during the exam process to make the experience as simple as possible. This exam can be taken at a suitable time, subject to availability; online, anywhere.

Benefits of online exams include:

  • Proven higher pass rates
  • Quicker Results
  • Save Travel Costs
  • Flexibility
  • Convenient
  • Take your exam at your home, office, or work when you are ready

ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

Who should attend?

The course can benefit anybody who will be involved in transitional activities of the Service Lifecycle, including CIOs, CTOs, IT Managers, Consultants, and IT Architects.

Prerequisites

You must have completed ITIL® Foundation before attending this course.

ITIL® is a best practice framework for IT service management. It provides guidance to businesses and individuals on how to use IT to meet business needs and deliver value to its users. ITIL® is supported by a comprehensive certification scheme which spans knowledge from the principles to how the entire framework fits together.
Yes, this course is accredited by PeopleCert on behalf of AXELOS.
Yes, you must have completed ITIL® Foundation before taking this course.
The course fee includes 3 days of classroom tuition from an expert trainer as well as a comprehensive candidate pack featuring presentation slides, exercises, sample examinations and an ITIL® Service Transition exam
Please arrive at 8:45am for 9am start. The course hours are 9am-5pm each day.
You can read more about ITIL® on our ITIL® topic page, which links to a number of pages which go into greater detail about ITIL®, its courses, and its methodology.

What's Included?

The following is included in this ITIL® course:

  • ITIL® Service Lifecycle - Service Transition exam
  • The Knowledge Academy ITIL® Service Lifecycle - Service Transition Manual
  • Certificate
  • Experienced ITIL® Trainer
  • Refreshments

ITIL® Service Transition Training Examination

The ITIL® Service Transition exam measures knowledge of the Service Transition stage of the lifecycle, covering issues such as principles, processes, organisations, and governance.

  • 8 multiple choice questions
  • 90 minutes
  • Pass mark: 70% or 28/40
  • Closed book​

 

*After completing 2 days of classroom training and successfully passing your Foundation Exam, the third day of this course is a flexible exam preparation day to complete at your convenience in order to prepare you to take and pass your exam online.

We provide comprehensive support during the exam process to make the experience as simple as possible. This exam can be taken at a suitable time, subject to availability; online, anywhere.

Benefits of online exams include:

  • Proven higher pass rates
  • Quicker Results
  • Save Travel Costs
  • Flexibility
  • Convenient
  • Take your exam at your home, office, or work when you are ready

Dates & Prices

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Key points about this course


Duration: 3 Days*

Pre-requisites: - ITIL® Foundation

Pre-course Reading: 2-5 Hours

Exam: Included

Accredited: Yes


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You won't find better value in the marketplace. If you do find a lower price, we will beat it.

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Trusted & Approved

Our ITIL® courses are accredited by PeopleCert on behalf of AXELOS.

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Various delivery methods

Flexible delivery methods are available depending on your learning style.

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Resources

Resources are included for a comprehensive learning experience.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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"...the trainer for this course was excellent. I would definitely recommend (and already have) this course to others."

Diane Gray, Shell

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