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Who is ITIL® for?


ITIL® provides a framework for the use of IT in any organisation, from small business integration to large scale corporate deployments. The wide range of ITIL certifications ensures that anybody involved in IT service management can gain an understanding of the area most related to their job role.


The most generally applicable ITIL certification is ITIL Foundation. As an overview of the main ITIL processes and how they fit together, it is suited to both IT service management staff and practitioners, as well executives and senior managers who may wish to understand ITIL before adopting it. The Intermediate and Expert ITIL certificates are suitable for a wide range of IT professionals including:

  • CIOs

  • CTOs

  • Designers

  • Architects

  • Planners

  • Consultants

  • Managers