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Certified IT Service Manager CITSM - United Kingdom

Key points about this course


Duration: 2 Days*

Support: 24/7

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  • Includes course manual, the CITSM examination, & a completion certificate.
  • Certified IT Service Manager is delivered by highly experienced instructors.
  • We are the world's largest provider of training courses.
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Key points about this course


Duration: 2 Days*

Support: 24/7

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Certified IT Service Manager CITSM Dates & Prices

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Liverpool
Thu 2nd Apr 2020
Places available
£1995
Manchester
Thu 2nd Apr 2020
Places available
£1995
London
Thu 16th Apr 2020
Places available
£1995
Thu 16th Apr 2020
Places available
£1995
Newcastle
Thu 16th Apr 2020
Places available
£1995
Aberdeen
Thu 23rd Apr 2020
Places available
£1995
Birmingham
Thu 23rd Apr 2020
Places available
£1995
Edinburgh
Thu 30th Apr 2020
Places available
£1995
Brighton
Thu 30th Apr 2020
Places available
£1995
Maidstone
Thu 7th May 2020
Places available
£1995
Bristol
Thu 7th May 2020
Places available
£1995
Cambridge
Thu 7th May 2020
Places available
£1995
Thu 7th May 2020
Places available
£1995
London
Thu 14th May 2020
Places available
£1995
Dublin
Thu 14th May 2020
Places available
€1995
Birmingham
Thu 21st May 2020
Places available
£1995
Cardiff
Thu 21st May 2020
Places available
£1995
Norwich
Thu 28th May 2020
Places available
£1995
Leeds
Thu 28th May 2020
Places available
£1995
Nottingham
Thu 4th Jun 2020
Places available
£1995
Manchester
Thu 4th Jun 2020
Places available
£1995
Thu 11th Jun 2020
Places available
£1995
Milton Keynes
Thu 11th Jun 2020
Places available
£1995
Belfast
Thu 11th Jun 2020
Places available
£1995
Sheffield
Thu 18th Jun 2020
Places available
£1995
Glasgow
Thu 18th Jun 2020
Places available
£1995
Liverpool
Thu 25th Jun 2020
Places available
£1995
Southampton
Thu 2nd Jul 2020
Places available
£1995
Dublin
Thu 2nd Jul 2020
Places available
€1995
London
Thu 9th Jul 2020
Places available
£1995
Thu 9th Jul 2020
Places available
£1995
Brighton
Thu 9th Jul 2020
Places available
£1995
Edinburgh
Thu 16th Jul 2020
Places available
£1995
Cambridge
Thu 23rd Jul 2020
Places available
£1995
Bristol
Thu 23rd Jul 2020
Places available
£1995
Maidstone
Thu 30th Jul 2020
Places available
£1995
Birmingham
Thu 30th Jul 2020
Places available
£1995
Sheffield
Thu 6th Aug 2020
Places available
£1995
Reading
Thu 6th Aug 2020
Places available
£1995
Norwich
Thu 13th Aug 2020
Places available
£1995
Manchester
Thu 13th Aug 2020
Places available
£1995
Thu 13th Aug 2020
Places available
£1995
Aberdeen
Thu 20th Aug 2020
Places available
£1995
Glasgow
Thu 20th Aug 2020
Places available
£1995
Newcastle
Thu 27th Aug 2020
Places available
£1995
London
Thu 27th Aug 2020
Places available
£1995
Leeds
Thu 3rd Sep 2020
Places available
£1995
Nottingham
Thu 3rd Sep 2020
Places available
£1995
Cardiff
Thu 10th Sep 2020
Places available
£1995
Milton Keynes
Thu 10th Sep 2020
Places available
£1995
Belfast
Thu 17th Sep 2020
Places available
£1995
Bristol
Thu 17th Sep 2020
Places available
£1995
Thu 17th Sep 2020
Places available
£1995
Southampton
Thu 24th Sep 2020
Places available
£1995
London
Thu 1st Oct 2020
Places available
£1995
Cambridge
Thu 1st Oct 2020
Places available
£1995
Edinburgh
Thu 8th Oct 2020
Places available
£1995
Sheffield
Thu 8th Oct 2020
Places available
£1995
Brighton
Thu 15th Oct 2020
Places available
£1995
Thu 15th Oct 2020
Places available
£1995
Birmingham
Thu 15th Oct 2020
Places available
£1995
Liverpool
Thu 22nd Oct 2020
Places available
£1995
Manchester
Thu 22nd Oct 2020
Places available
£1995
Reading
Thu 29th Oct 2020
Places available
£1995
Nottingham
Thu 29th Oct 2020
Places available
£1995
London
Thu 5th Nov 2020
Places available
£1995
Newcastle
Thu 5th Nov 2020
Places available
£1995
Thu 12th Nov 2020
Places available
£1995
Glasgow
Thu 12th Nov 2020
Places available
£1995
Belfast
Thu 12th Nov 2020
Places available
£1995
Southampton
Thu 19th Nov 2020
Places available
£1995
Cardiff
Thu 19th Nov 2020
Places available
£1995
Milton Keynes
Thu 26th Nov 2020
Places available
£1995
Aberdeen
Thu 26th Nov 2020
Places available
£1995
London
Thu 3rd Dec 2020
Places available
£1995
Norwich
Thu 3rd Dec 2020
Places available
£1995
Thu 3rd Dec 2020
Places available
£1995
Leeds
Thu 10th Dec 2020
Places available
£1995
Maidstone
Thu 10th Dec 2020
Places available
£1995
Birmingham
Thu 17th Dec 2020
Places available
£1995
Dublin
Thu 17th Dec 2020
Places available
€1995

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Key points about this course


Duration: 2 Days*

Support: 24/7


Course Information

Certified IT Service Manager (CITSM) Course Overview

This Certified IT Service Manager (CITSM) training course intends to provide delegates with the necessary skills and knowledge to emerge as proficient IT Service Managers. Individuals will learn how to meet the needs of their organisation more effectively, to expand the achievement of business benefits. 

This training course will define the concept of Service Management, and identify fundamental best practices. Essentially, a large portion of this course will concentrate on the role and responsibilities of an IT Service Manager. As well as this, delegates will be guided through the Service Life Cycle, whereby components such as Change Management, quality achievement, and development sustainability will be explored, to ensure the evolution of competent IT Service Managers.

Upon certification, delegates will be able to apply their extensive knowledge practically and should be able to perform the role of IT Service Manager more than adequately within their business, by coordinating managerial processes with existing organisational structure.

Certified IT Service Manager (CITSM) Course Outline

This CITSM training course will explore the following topics:

  • Introduction
    • IT Service Manager Overview
    • Service Strategy
    • The Culture of Service Management 
    • How to Adopt a Service Management Culture
    • Best Practices Insight
  • Service Management as a Concept
    • Need for Service Management
    • ITSM
    • The Advantages of IT Service Management
    • Implementing Service Management
    • Benefits and Challenges of ITSM
  • The Role of an IT Service Manager
    • Responsibilities of an IT Service Manager
    • Business Strategy
    • Understanding Customer Demands
    • Managing Demands
    • Dealing with Stakeholders
    • Management of IT Services
    • Guiding Principles
    • Communication Techniques
  • The Service Development Cycle (SDC)
    • Approaches
    • Creation
    • Changeover
    • Processes
    • Continued Improvement
    • Change Management
    • Operations
    • Supplier Management
    • Problem Management
    • Conclusion

Who should attend IT Service Manager Course?

This CITSM training course has been designed specifically for individuals who would like to earn a career in IT Service Management. 

Certified IT Service Manager Prerequisites 

There are no formal prerequisites for CITSM, so anyone can attend.

Please arrive at the venue at 8:45am.
There are no prerequisites, thus anyone can attend.
This CITSM training course has been designed specifically for individuals who would like to earn a career as an IT Service Manager.  ​
We are able to provide support via phone & email prior to attending, during, and after the course.
Delegate pack consisting of course notes and exercises, the exam, manual, experienced instructor, and refreshments.
This course is [2] day(s).
Once your booking has been placed and confirmed, you will receive an email which contains your course location, course overview, pre-course reading material (if required), course agenda, and payment receipts.
The price for Certified IT Service Manager CITSM certification in the United Kingdom starts from £995
The Knowledge Academy is the Leading global training provider in the world for Certified IT Service Manager CITSM.
Please see our ITIL® Training courses available in the United Kingdom

Certified IT Service Manager (CITSM) Examination Information

To acquire this certification, delegates will need to sit an examination. The exam is included with the course fee and will take place at the end of the second day. The exam format is detailed below:

  • 40 questions
  • Multiple choice
  • Duration of 1 hour
  • The pass mark of 65%
  • Closed book

What's included in this IT Service Manager Training Course?

This training course includes the following:

  • The Certified IT Service Manager (CITSM) Examination
  • The Knowledge Academy's Certified IT Service Manager (CITSM) Manual
  • Completion Certificate
  • Experienced Instructor
  • Refreshments 

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You won't find better value in the marketplace. If you do find a lower price, we will beat it.

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Trusted & Approved

Our ITIL® courses are accredited by PeopleCert on behalf of AXELOS.

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Various delivery methods

Flexible delivery methods are available depending on your learning style.

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Resources

Resources are included for a comprehensive learning experience.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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"...the trainer for this course was excellent. I would definitely recommend (and already have) this course to others."

Diane Gray, Shell

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