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Certified IT Service Manager (CITSM) - United Kingdom

Key points about this course


Duration: 2 Days*

Support: 24/7

Dates & Prices Enquire
  • Includes course manual, the CITSM examination, & a completion certificate.
  • Certified IT Service Manager is delivered by highly experienced instructors.
  • We are the world's largest provider of training courses.
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Available delivery methods for this course

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Course Information

Certified IT Service Manager (CITSM) Course Overview

This Certified IT Service Manager (CITSM) training course intends to provide delegates with the necessary skills and knowledge to emerge as proficient IT Service Managers. Individuals will learn how to meet the needs of their organisation more effectively, to expand the achievement of business benefits. 

This training course will define the concept of Service Management, and identify fundamental best practices. Essentially, a large portion of this course will concentrate on the role and responsibilities of an IT Service Manager. As well as this, delegates will be guided through the Service Life Cycle, whereby components such as Change Management, quality achievement, and development sustainability will be explored, to ensure the evolution of competent IT Service Managers.

Upon certification, delegates will be able to apply their extensive knowledge practically and should be able to perform the role of IT Service Manager more than adequately within their business, by coordinating managerial processes with existing organisational structure.

Certified IT Service Manager (CITSM) Course Outline

This CITSM training course will explore the following topics:

  • Introduction
    • IT Service Manager Overview
    • Service Strategy
    • The Culture of Service Management 
    • How to Adopt a Service Management Culture
    • Best Practices Insight
  • Service Management as a Concept
    • Need for Service Management
    • ITSM
    • The Advantages of IT Service Management
    • Implementing Service Management
    • Benefits and Challenges of ITSM
  • The Role of an IT Service Manager
    • Responsibilities of an IT Service Manager
    • Business Strategy
    • Understanding Customer Demands
    • Managing Demands
    • Dealing with Stakeholders
    • Management of IT Services
    • Guiding Principles
    • Communication Techniques
  • The Service Development Cycle (SDC)
    • Approaches
    • Creation
    • Changeover
    • Processes
    • Continued Improvement
    • Change Management
    • Operations
    • Supplier Management
    • Problem Management
    • Conclusion

Who should attend IT Service Manager Course?

This CITSM training course has been designed specifically for individuals who would like to earn a career in IT Service Management. 

Certified IT Service Manager Prerequisites 

There are no formal prerequisites for CITSM, so anyone can attend.

Please arrive at the venue at 8:45am.
There are no prerequisites, thus anyone can attend.
This CITSM training course has been designed specifically for individuals who would like to earn a career as an IT Service Manager.  ​
We are able to provide support via phone & email prior to attending, during, and after the course.
Delegate pack consisting of course notes and exercises, the exam, manual, experienced instructor, and refreshments.
This course is [2] day(s).
Once your booking has been placed and confirmed, you will receive an email which contains your course location, course overview, pre-course reading material (if required), course agenda, and payment receipts.
The price for Certified IT Service Manager (CITSM) certification in the United Kingdom starts from £995
The Knowledge Academy is the Leading global training provider in the world for Certified IT Service Manager (CITSM).
Please see our ITIL® Training courses available in the United Kingdom

Certified IT Service Manager (CITSM) Examination Information

To acquire this certification, delegates will need to sit an examination. The exam is included with the course fee and will take place at the end of the second day. The exam format is detailed below:

  • 40 questions
  • Multiple choice
  • Duration of 1 hour
  • The pass mark of 65%
  • Closed book

What's included in this IT Service Manager Training Course?

This training course includes the following:

  • The Certified IT Service Manager (CITSM) Examination
  • The Knowledge Academy's Certified IT Service Manager (CITSM) Manual
  • Completion Certificate
  • Experienced Instructor
  • Refreshments 

Key points about this course


Duration: 2 Days*

Support: 24/7

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Certified IT Service Manager (CITSM) Dates & Prices

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Maidstone
Thu 31st Oct 2019
Places available
£1989
Glasgow
Thu 31st Oct 2019
Places available
£1989
Brighton
Thu 7th Nov 2019
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£1989
London
Thu 7th Nov 2019
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£1795
Bristol
Thu 14th Nov 2019
Places available
£1989
Thu 14th Nov 2019
Places available
£1795
Aberdeen
Thu 14th Nov 2019
Places available
£1989
Cardiff
Thu 21st Nov 2019
Places available
£1989
Leeds
Thu 21st Nov 2019
Places available
£1989
Southampton
Thu 21st Nov 2019
Places available
£1989
Birmingham
Thu 28th Nov 2019
Places available
£1795
Dublin
Thu 28th Nov 2019
Places available
€1989
Milton Keynes
Thu 5th Dec 2019
Places available
£1989
Sheffield
Thu 5th Dec 2019
Places available
£1989
Belfast
Thu 5th Dec 2019
Places available
£1989
Cambridge
Thu 12th Dec 2019
Places available
£1989
Thu 12th Dec 2019
Places available
£1795
London
Thu 12th Dec 2019
Places available
£1795
Liverpool
Thu 19th Dec 2019
Places available
£1989
Manchester
Thu 19th Dec 2019
Places available
£1795
Bristol
Thu 2nd Jan 2020
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£1989
Norwich
Thu 2nd Jan 2020
Places available
£1989
Manchester
Thu 9th Jan 2020
Places available
£1795
Brighton
Thu 9th Jan 2020
Places available
£1989
Thu 9th Jan 2020
Places available
£1795
Reading
Thu 16th Jan 2020
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£1989
Cambridge
Thu 16th Jan 2020
Places available
£1989
Glasgow
Thu 23rd Jan 2020
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£1989
Dublin
Thu 23rd Jan 2020
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€1989
Liverpool
Thu 30th Jan 2020
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£1989
Aberdeen
Thu 30th Jan 2020
Places available
£1989
Newcastle
Thu 6th Feb 2020
Places available
£1989
London
Thu 6th Feb 2020
Places available
£1795
Edinburgh
Thu 13th Feb 2020
Places available
£1989
Maidstone
Thu 13th Feb 2020
Places available
£1989
Thu 13th Feb 2020
Places available
£1795
Birmingham
Thu 20th Feb 2020
Places available
£1795
Nottingham
Thu 20th Feb 2020
Places available
£1989
Cardiff
Thu 27th Feb 2020
Places available
£1989
Manchester
Thu 27th Feb 2020
Places available
£1795
Belfast
Thu 5th Mar 2020
Places available
£1989
Leeds
Thu 5th Mar 2020
Places available
£1989
Thu 12th Mar 2020
Places available
£1795
Southampton
Thu 12th Mar 2020
Places available
£1989
Reading
Thu 19th Mar 2020
Places available
£1989
Sheffield
Thu 19th Mar 2020
Places available
£1989
Milton Keynes
Thu 26th Mar 2020
Places available
£1989
Liverpool
Thu 2nd Apr 2020
Places available
£1989
Manchester
Thu 2nd Apr 2020
Places available
£1795
Newcastle
Thu 16th Apr 2020
Places available
£1989
London
Thu 16th Apr 2020
Places available
£1795
Thu 16th Apr 2020
Places available
£1795
Aberdeen
Thu 23rd Apr 2020
Places available
£1989
Birmingham
Thu 23rd Apr 2020
Places available
£1795
Edinburgh
Thu 30th Apr 2020
Places available
£1989
Brighton
Thu 30th Apr 2020
Places available
£1989
Cambridge
Thu 7th May 2020
Places available
£1989
Maidstone
Thu 7th May 2020
Places available
£1989
Thu 7th May 2020
Places available
£1795
Bristol
Thu 7th May 2020
Places available
£1989
Dublin
Thu 14th May 2020
Places available
€1989
London
Thu 14th May 2020
Places available
£1795
Cardiff
Thu 21st May 2020
Places available
£1989
Birmingham
Thu 21st May 2020
Places available
£1795
Leeds
Thu 28th May 2020
Places available
£1989
Norwich
Thu 28th May 2020
Places available
£1989
Manchester
Thu 4th Jun 2020
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£1795
Nottingham
Thu 4th Jun 2020
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£1989
Belfast
Thu 11th Jun 2020
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£1989
Milton Keynes
Thu 11th Jun 2020
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£1989
Thu 11th Jun 2020
Places available
£1795
Glasgow
Thu 18th Jun 2020
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£1989
Sheffield
Thu 18th Jun 2020
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£1989
Liverpool
Thu 25th Jun 2020
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£1989
Southampton
Thu 2nd Jul 2020
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£1989
Dublin
Thu 2nd Jul 2020
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€1989
Thu 9th Jul 2020
Places available
£1795
Brighton
Thu 9th Jul 2020
Places available
£1989
London
Thu 9th Jul 2020
Places available
£1795
Edinburgh
Thu 16th Jul 2020
Places available
£1989
Bristol
Thu 23rd Jul 2020
Places available
£1989
Cambridge
Thu 23rd Jul 2020
Places available
£1989
Birmingham
Thu 30th Jul 2020
Places available
£1795
Maidstone
Thu 30th Jul 2020
Places available
£1989
Sheffield
Thu 6th Aug 2020
Places available
£1989
Reading
Thu 6th Aug 2020
Places available
£1989
Manchester
Thu 13th Aug 2020
Places available
£1795
Norwich
Thu 13th Aug 2020
Places available
£1989
Thu 13th Aug 2020
Places available
£1795
Glasgow
Thu 20th Aug 2020
Places available
£1989
Aberdeen
Thu 20th Aug 2020
Places available
£1989
London
Thu 27th Aug 2020
Places available
£1795
Newcastle
Thu 27th Aug 2020
Places available
£1989
Nottingham
Thu 3rd Sep 2020
Places available
£1989
Leeds
Thu 3rd Sep 2020
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£1989
Milton Keynes
Thu 10th Sep 2020
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£1989
Cardiff
Thu 10th Sep 2020
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£1989
Belfast
Thu 17th Sep 2020
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£1989
Bristol
Thu 17th Sep 2020
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£1989
Thu 17th Sep 2020
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£1795
Southampton
Thu 24th Sep 2020
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£1989
London
Thu 1st Oct 2020
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Cambridge
Thu 1st Oct 2020
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Edinburgh
Thu 8th Oct 2020
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Sheffield
Thu 8th Oct 2020
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£1989
Birmingham
Thu 15th Oct 2020
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£1795
Thu 15th Oct 2020
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£1795
Brighton
Thu 15th Oct 2020
Places available
£1989
Liverpool
Thu 22nd Oct 2020
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£1989
Manchester
Thu 22nd Oct 2020
Places available
£1795
Nottingham
Thu 29th Oct 2020
Places available
£1989
Reading
Thu 29th Oct 2020
Places available
£1989
Newcastle
Thu 5th Nov 2020
Places available
£1989
London
Thu 5th Nov 2020
Places available
£1795
Thu 12th Nov 2020
Places available
£1795
Glasgow
Thu 12th Nov 2020
Places available
£1989
Belfast
Thu 12th Nov 2020
Places available
£1989
Southampton
Thu 19th Nov 2020
Places available
£1989
Cardiff
Thu 19th Nov 2020
Places available
£1989
Aberdeen
Thu 26th Nov 2020
Places available
£1989
Milton Keynes
Thu 26th Nov 2020
Places available
£1989
Norwich
Thu 3rd Dec 2020
Places available
£1989
London
Thu 3rd Dec 2020
Places available
£1795
Thu 3rd Dec 2020
Places available
£1795
Maidstone
Thu 10th Dec 2020
Places available
£1989
Leeds
Thu 10th Dec 2020
Places available
£1989
Dublin
Thu 17th Dec 2020
Places available
€1989
Birmingham
Thu 17th Dec 2020
Places available
£1795

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Key points about this course


Duration: 2 Days*

Support: 24/7


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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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"...the trainer for this course was excellent. I would definitely recommend (and already have) this course to others."

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