Key points about this course
Duration: 2 Days*
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This Certified IT Service Manager (CITSM) training course intends to provide delegates with the necessary skills and knowledge to emerge as proficient IT Service Managers. Individuals will learn how to meet the needs of their organisation more effectively, to expand the achievement of business benefits.
This training course will define the concept of Service Management, and identify fundamental best practices. Essentially, a large portion of this course will concentrate on the role and responsibilities of an IT Service Manager. As well as this, delegates will be guided through the Service Life Cycle, whereby components such as Change Management, quality achievement, and development sustainability will be explored, to ensure the evolution of competent IT Service Managers.
Upon certification, delegates will be able to apply their extensive knowledge practically, and should be able to perform the role of IT Service Manager more than adequately within their business, by coordinating managerial processes with existing organisational structure.
This CITSM training course will explore the following topics:
This CITSM training course has been designed specifically for individuals who would like to earn a career in IT Service Management.
There are no formal prerequisites for CITSM, so anyone can attend.
To acquire this certification, delegates will need to sit an examination. The exam is included with the course fee, and will take place at the end of the second day. The exam format is detailed below:
Duration of 1 hour
Pass mark of 65%
This training course includes the following:
The Certified IT Service Manager (CITSM) Examination
The Knowledge Academy's Certified IT Service Manager (CITSM) Manual
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Our ITIL® courses are accredited by PeopleCert on behalf of AXELOS.
Various delivery methods
Flexible delivery methods are available depending on your learning style.
Resources are included for a comprehensive learning experience.
"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"
Joshua Davies, Thames Water
"...the trainer for this course was excellent. I would definitely recommend (and already have) this course to others."
Diane Gray, Shell
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