Course syllabus
Who it’s for
What’s included
Exams
FAQs
Module 1: Introduction to IT Service Management
Module 2: Leadership in IT Service Management
Module 3: Formulating and Executing IT Service Strategies
Module 4: Managing IT Service Implementation and Activities
Module 5: Customer Relationship Management in IT Services
Module 6: Risk Management in IT Services
Module 7: Performance Measurement and Management
Module 8: Change Management in IT Services
Module 9: Technology Trends Impacting IT Service Management
Module 10: Project Management for IT Service Managers
This Certified IT Service Manager (CITSM) Course is designed to provide delegates with advanced skills and knowledge to manage Information Technology (IT) services effectively and efficiently within an organisation. This ITIL Certification Course can be beneficial for a wide range of professionals, including:
There are no formal prerequisites for attending this Certified IT Service Manager (CITSM) Training. However, a basic understanding of Information Technology, Service Delivery, and their fundamental concepts would be beneficial for the delegates.
The Certified IT Service Manager (CITSM) Course is an advanced training designed to equip IT professionals with the knowledge and skills required to effectively manage and optimise IT service delivery in alignment with business objectives and industry best practices. As organisations increasingly rely on IT services to drive business success, the role of IT service managers becomes paramount in ensuring the delivery of high-quality and efficient IT services.
IT Service Managers, IT Directors, Service Delivery Managers, and anyone responsible for overseeing IT service operations should prioritise participating in the Certified IT Service Manager (CITSM) Course. This ITIL Certification course is particularly relevant for professionals seeking to enhance their understanding of IT service management principles, frameworks, and techniques to drive organisational success.
This 2-day ITIL Certification course covers a wide range of topics, including IT service strategy, service design, service transition, service operations, and continual service improvement. Participants will learn how to develop service strategies, design service portfolios, manage service transitions, and optimise service operations to meet business needs and customer expectations.
Course Objectives
Upon completion of the ITIL Certification Course, participants will be equipped with the knowledge, skills, and certification necessary to excel in IT service management roles. They will be better prepared to align IT services with business objectives, improve service quality and efficiency, and drive organisational success through effective IT service delivery practices.
To acquire this certification, delegates will need to sit an examination. The exam is included with the course fee and will take place at the end of the second day. The exam format is detailed below:
Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led Certified IT Service Manager (CITSM) Certification Course. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.
Live classes
Join a scheduled class with a live instructor and other delegates.
Interactive
Engage in activities, and communicate with your trainer and peers.
Global Pool of the Best Trainers
We handpick from a global pool of expert trainers for our Online Instructor-led courses.
Expertise
With 10+ years of quality, instructor-led training, we equip professionals with lasting skills for success.
Global Reach
With classes running in all timezones, access any of our courses and course material from anywhere, anytime.
Master Certified IT Service Manager (CITSM) Certification with a flexible yet structured approach that combines live, expert-led sessions and self-paced study. With weekly one-to-one tutor support and consistently high pass rates, you’ll receive tailored guidance and achieve real results.
Structured Yet Flexible Learning
Take part in scheduled, instructor-led sessions with real-time feedback, while enjoying the freedom to study independently. Interactive resources and progress tracking tools help you stay motivated and on target.
Engaging & Interactive Training
Join dynamic live sessions featuring discussions, practical activities, and peer collaboration. Learn from Certified IT Service Manager (CITSM) Certification industry experts and reinforce your knowledge with self-paced modules—plus, connect with professionals in your field.
Expert-Led Course
Gain valuable insight from experienced trainers during live sessions, and revisit course materials anytime to deepen your understanding. This method offers the ideal balance between expert guidance and independent learning.
Global Training Accessibility
Access top-quality training across time zones—anytime, anywhere. Whether at home or on the go, our expert-led sessions and flexible study materials support your goals, and help you on the journey towards the certification.
Experience the most sought-after learning style with The Knowledge Academy's Certified IT Service Manager (CITSM) Certification Course. Available in 490+ locations across 190+ countries, our hand-picked Classroom venues offer an invaluable human touch. Immerse yourself in a comprehensive, interactive experience with our expert-led CIPD Level 3 Foundation Certificate in People Practice Course sessions.
Highly experienced trainers
Boost your skills with our expert trainers, boasting 10+ years of real-world experience, ensuring an engaging and informative training experience
State of the art training venues
We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible
Small class sizes
Our Classroom courses with limited class sizes foster discussions and provide a personalised, interactive learning environment
Great value for money
Achieve certification without breaking the bank. Find a lower price elsewhere? We'll match it to guarantee you the best value
Streamline large-scale training requirements with The Knowledge Academy’s In-house/Onsite Certified IT Service Manager (CITSM) Certification Course at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.
Tailored learning experience
Leverage benefits offered from a certification that fits your unique business or project needs
Maximise your training budget
Cut unnecessary costs and focus your entire budget on what really matters, the training.
Team building opportunity
Our Certified IT Service Manager (CITSM) Certification Course offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings
Monitor employees progress
The course know-how will help you track and evaluate your employees' progression and performance with relative ease
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Our training experts have compiled a range of course packages on a variety of categories in Certified IT Service Manager (CITSM) Certification, to boost your career. The packages consist of the best possible qualifications with Certified IT Service Manager (CITSM) Certification, and allows you to purchase multiple courses at a discounted rate.
IT Service Management Certification is the way to implement, deliver, and manage IT services to fulfil organisational needs that confirm an appropriate combination of processes, technologies, and people to provide value.
This Certified IT Service Manager Certification is aimed at IT professionals who already have some experience in IT service management. This includes roles such as IT Managers, Team Leaders, Supervisors, Consultants, and Technicians who are responsible for managing IT services or those looking to move into IT service management roles.
The Certified IT Service Manager Certification often focuses on the practical implementation and management of IT service management techniques based on a specific framework, like ITIL. It differs from other certifications by providing a deeper, more managerial focus on overseeing IT services rather than just understanding or applying the principles.
An IT Service Manager is responsible for providing client assessments, managing projects by developing timelines, maintaining relationships with security vendors and technology, and coordinating troubleshooting.
IT Service Managers should have knowledge management capabilities, an understanding of AI and analytics, communication and collaboration skills, customer experience skills, and business relationship management capabilities.
IT Service Management is beneficial for improving productivity, reducing spending, minimising risk, enhancing customer experience, improving visibility, streamlining communications, and increasing operational efficiency.
It's important to focus on understanding the core principles of IT service management, strategic implementation, and the managerial aspects that the certification emphasises to prepare effectively for the Certified IT Service Manager exam.
There are no formal prerequisites for attending this Certified IT Service Manager (CITSM) Training.
Achieving the Certified IT Service Manager Certification can significantly enhance career prospects in the IT industry. It equips professionals with the necessary skills to manage and improve IT services effectively, demonstrating their capability to take on senior roles such as IT Service Manager, IT Director, or IT Strategy Consultant.
The Knowledge Academy stands out as a prestigious training provider known for its extensive course offerings, expert instructors, adaptable learning formats, and industry recognition. It's a dependable option for those seeking to attend Certified IT Service Manager Training.
The training fees for Certified IT Service Manager (CITSM) Certificationin the United Kingdom starts from £1795
The Knowledge Academy is the Leading global training provider for Certified IT Service Manager (CITSM) Certification.
Please see our ITIL® Certification Training courses available in the United Kingdom
Robin Ijsinga
Julian has been extremely patient and was willing to answer all questions, no matter if it was a dumb question or not. He also had a good answer and he explained everything through and through.
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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"
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