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Terms and Conditions


VAT is payable regardless of the Delegate’s country of origin; the point of supply for VAT purpose is the location of the course. The published prices do not include any travel, accommodation or living expenses which the delegates may incur in attending unless specifically mentioned on the training booking agreement. All pricing quotations are valid only for 7 days from the date they are first sent to the Customer.


The course fee(s), including VAT, are payable in full immediately upon confirmation. Customers wishing to make payments made from non UK accounts or credit cards must be responsible for all bank charges in relation to the overseas transactions.

Any late payments will be subject to a late payment charge at the rate of 8% over the Bank of England base rate. Payments can be made by major credit and debit cards including American Express.

Where a Purchase Order is issued must clearly state the purchase order number, course dates, full Invoice amount and contact details for invoicing. When more than one course is booked on the same booking form, full payment for all courses is required immediately upon confirmation before the commencement of the first course.

Knowledge Pass contracts must be paid in full upon confirmation. The Knowledge Academy reserves the right to refuse entry to training until the course fee is paid in full. Please also note that examination results and certificates issued when the full fee for the course has been paid.

Administration fee for cancellations are payable immediately upon invoice. The Terms of this agreement override over any other terms of business or purchase conditions put forward by the Customer.

Once a partial or full payment has been processed, over the phone or on the website by the following methods: Debit Card, Credit Card, American Express, Cheque or Bank transfer, the delegate is adhering to The Knowledge Academy terms and conditions irrespective of a booking form having been signed.


Unless written cancellation is received at least 20 working days before the start date of the course, the full fees including VAT are payable in full and non-refundable. All cancellations made between, 0-20 working days prior to the course start date are subject to a 100% cancellation course fee which must be paid upon cancellation. If you do need to make a cancellation, please notify The Knowledge Academy Ltd in writing to the following address - The Knowledge Academy Ltd. Reflex, Cain Road, Bracknell, Berkshire RG12 1HL

Should a course booking be made less than 20 working days prior to the course start date, the above cancellation terms still apply and fees are payable in full and non-refundable.

If the cancellation is made more than 20 working days in advance of the course a cancellation admin fee of £399 + VAT per delegate will be payable upon cancellation.

Re-scheduling courses or exams:

Re-scheduling courses or exams less than 20 working days before the course start date will result in a charge of the full value of the course booked + VAT.

Re-scheduling courses or exams less than 60 working days before the course start date will result in a £399 + VAT charge per delegate, payable upon re-scheduling.

If the Re-scheduling is made more than 60 working days in advance of the course a Re-scheduling admin fee of £99 + VAT per delegate will be payable upon Re-scheduling.


When a refund is issued to the Customer by The Knowledge Academy Ltd, the refund may take up to 20 working days to be processed. Refunds will be processed using the same payment method that the original payment was made. Deposits and credit card surcharge and banking fees are non-refundable.

The Knowledge Academy Ltd will not be liable for any fluctuation in exchange rates or bank charges for overseas refund transactions.

Knowledge Passes are valid for up to a maximum of 12 months from the date of the order and are non- transferable, non-refundable and non-cancellable.

Course examination vouchers are non-refundable.

Deferring of Practitioner Examinations:

Upon commencement of the training course, The Knowledge Academy Ltd accepts that occasionally an individual delegate may wish to for personal reasons; defer a practitioner examination to a later date. In this case, the delegate will be subject to a rescheduled exam fee of £299 + VAT and must reschedule the examination within 20 working days of the original exam date, subject to availability. We do not allow the deferral of foundation examinations. Delegates must inform The Knowledge Academy Ltd of the deferral at least 24hours in advance of the original exam time.

Changes to Courses:

The Knowledge Academy Ltd reserves the right to change any part of a published course; if this is caused by circumstances beyond our control. The Knowledge Academy Ltd reserve the right to cancel or reschedule any course and will advise the customer as soon as the change is known. The Knowledge Academy Ltd will use all reasonable endeavours to avoid changes of this nature.  For any courses which are rescheduled due to unforeseen circumstances (such as trainer sickness/course low fill) every endeavour will be made to provide a replacement trainer or to reschedule the course and we will offer delegates as many options as possible to complete their training programme. For any courses which are cancelled by The Knowledge Academy Ltd the delegate will be provided with a Virtual Training option where possible however, should this not be an acceptable option for the customer, a full refund will be issued.

Contents of course timetables are intended for general guidance only. Any typographical error including pricing or omission in any website, sales literature, administrative documentation, course materials, invoice, or other documents shall be liable to correction without any liability on the part of The Knowledge Academy Ltd.

The Location and course date of the course will be advised upon booking. The Knowledge Academy Ltd reserve the right to change the location and will advise the customer as soon as the change is known. The Knowledge Academy Ltd will not be liable for out of pocket expenses due to cancellation or any other changes to venue or programme.

For all Residential training courses, we will make best endeavours to ensure your accommodation is at the same location as the training course, however, this might not always be possible. In this instance, we will source your hotel accommodation as close to the training course venue as possible, usually within walking distance 

Course Materials:

If for any reason (including but not limited to transit delays beyond the control of The Knowledge Academy) courseware does not arrive on time for the course we will commit to replacing it at the earliest opportunity and make best endeavours to make temporary materials accessible as required to continue the learning programme. Refunds will not be granted for transit related delays beyond the control of The Knowledge Academy.


Non-attendance of any course for any reason whatsoever is deemed to be a cancellation with no notice and payment is due in full. A multiple course booking is when more than one course is confirmed that may make up part of a certification e.g. Business Analysis Diploma, ITIL® Expert, TOGAF® Certification, Six/Lean Six Sigma Black Belt etc. Part attendance of a Course is when a delegate does not continue to the full course completion. In this situation the delegate will not be entitled to any refund for courses or part of course that were not attended, this will be deemed as non-attendance.

Course Suitability:

The Customer accepts that it is their responsibility that the course booked is suitable for the requirements and abilities of the delegates attending. The Knowledge Academy Ltd's employees may recommend courses or learning solutions, however, the assessment and the final decision concerning suitability of the course is the Customer's responsibility. In cases where we have made recommendations, we do so in good faith and will not be wilfully misleading. All public and onsite training courses are delivered only in English unless specified otherwise and all Delegates must be sufficiently proficient in the English language before attending the course.


The Knowledge Academy Ltd reserves the right to refuse admission to any person whom it considers in its absolute discretion to be unsuitable for the training programme.

Booking on behalf of the Delegate:

In all cases the customer undertakes to bring these terms and conditions to the attention of delegates. It is the booker’s responsibility to ensure that the delegates receive all the relevant information including the joining instructions, course updates and that they meet the eligibility and published prerequisite requirements.

Onsite Training on Client Specified Site:

It is the Customer’s responsibility to provide all facilities, equipment and set up required for trainer to deliver the training. The Knowledge Academy Ltd reserves the right to cancel or discontinue the course if, in the Trainer's opinion, the venue, equipment or conditions are unsuitable.

Trainer Expenses:

Trainer expenses for private, onsite or closed courses will be charged as agreed at the time of the course booking, as stated on the Training Booking Agreement.

E-Learning, Online Learning:

Course enrolment, fees and logon credentials are strictly non-transferable and non-refundable. Fair Usage Policy applies to access to study materials. The Knowledge Academy Limited reserve the right to restrict access based on operational requirements including bandwidth consumption to ensure fair access to all learners. Access to e-learning/online products is granted for a 90 day period from date of purchase. Extensions can be granted upon request. If you require an extension, please contact info@theknowledgeacademy.com  to obtain an extension quotation. Whilst The Knowledge Academy Limited endeavours to ensure that the information on the online platform is correct, we do not warrant the accuracy and completeness of the materials on the site and we make changes to the e-learning/online content from time to time without notice. The Knowledge Academy Limited reserves the right to change or alter course content from that which is published in order to maintain the quality of the learning. All e-learning examinations are valid for 90 days from date of purchase.


All intellectual property rights for all course materials shall remain the property of The Knowledge Academy Ltd. The Customer agrees not to reproduce, sell, hire, lend or copy the course materials or use them except for the purpose of personal reference. The Knowledge Academy Ltd warrants that it will not knowingly include any copyright material in its course materials without licence or consent.

Intellectual Property:

The website and all the products and services of The Knowledge Academy without limitation are protected by international copyrights, trademarks and subject to intellectual property rights. Therefore all intellectual property belongs to The Knowledge Academy, its related companies, its affiliates or suppliers.

The Knowledge Academy Ltd does not accept responsibility for intellectual property used during any training provided which does not show an affiliation to The Knowledge Academy. Any intellectual property used in a training course, including the course itself is protected by limitations laid out in international copyright law, and is subject to intellectual property rights.

You may not copy, sell, reproduce, distribute, download, modify, display or prepare derivative works based on, repost, transmit or otherwise use any of the intellectual property of this site. The information on this site is provided “as is” and without any warranties. The Knowledge Academy does not accept responsibility of content of any third party sites that maybe referenced by The Knowledge Academy. The following activities are strictly prohibited: use of robots, other automatic device or manual process to monitor or copy the site of any of its content or the replication of this site to any server.

Warranty & Liability:

The Knowledge Academy Ltd liability for loss and damage shall be limited to a claim for damages. The maximum aggregate liability will be the charges for the course out of which the loss or damage has arisen. The Knowledge Academy Ltd will not accept liability for personal injury that incurs during our training courses caused by the negligence of any third party. The Knowledge Academy Ltd will not be liable for indirect, special or consequential loss (including loss of anticipated profit or data), howsoever arising, even if it has been advised of such potential loss. The Knowledge Academy Ltd will not be responsible for any damage resulting from any computer viruses arising from software installed on customer computer systems.

Personal Belongings:

Personal belonging or items belonging to the Delegate on the Delegate’s possessions brought onto training courses are the sole responsibility of the Delegate. The Knowledge Academy Ltd accept no responsibility of the items or any loss or damage that may occur during the course.


For 12 months following either the invoice date or the date of course delivery, of any contract carried out for the Customer by The Knowledge Academy Ltd or an associate company of The Knowledge Academy Ltd, the Customer, will not directly nor indirectly employ or solicit for employment any employee of The Knowledge Academy Ltd. If the Customer breaches this clause, The Knowledge Academy Ltd shall be entitled to recover from the Customer a fee of 50% of the gross annual salary of the employee of The Knowledge Academy Ltd solicited for employment.


The Knowledge Academy Ltd may assign its interests in all or part of this agreement. The customer may not assign or transfer this contract without the express written permission of a Director of The Knowledge Academy Ltd.


No deviation from these terms and conditions will be allowed without the express written permission of a Director of The Knowledge Academy Ltd. No communication either verbal or printed on our websites will override these Terms and Conditions. If in any case any of these conditions shall be held to be invalid or shall not apply, the contract and the other conditions shall remain in force and effect.

Force Majeure:

The Knowledge Academy Ltd shall not be in breach of this contract if the provision of services are delayed or cancelled or reduced through any circumstances beyond its reasonable control including acts of God (including but not limited to, fire, flood, earthquake, storm, snow, hurricane or other natural disaster) sickness, war, invasion, act of foreign enemies, hostilities (regardless of whether war is declared), civil war, rebellion, revolution, insurrection, military or usurped power or confiscation, terrorist activities, nationalisation, government sanction, blockage, embargo, labour dispute, strike, lockout or interruption or failure of electricity or telephone service. Delegates must ensure that they can attend the training courses which they are scheduled to attend. The Knowledge Academy Ltd will not be held liable, financially or actually, for their non-attendance, whatsoever the reason may be.

Privacy Policy:

The Knowledge Academy Ltd is committed to maintaining your privacy and the use of your personal information. If at any stage you have a question regarding the personal information that we hold on file, please do not hesitate to contact us.

The Knowledge Academy Ltd will not disclose personal information to a third party organisation unless we have your prior consent to provide this or you have opted to allow the use of your personal information. If the request for your personal information is for a legal purpose, this we would class as an exception, but only after we have 100% fully verified the name or organisation requesting your personal details. This also applies to a third party training partner who is not contractually obliged to use or sell your personal information with any other companies or partners.

The Knowledge Academy Ltd at no stage will disclose personal credit card account information that is voluntarily provided during a transaction process, may this be by telephone or via our secure web-portal. The exception to this would be if The Knowledge Academy Ltd were to make contact with the credit card company for validation or verification of any transaction process purpose. The Knowledge Academy Ltd does not have total control of how your personal information can be used by credit card companies but we would request they inform The Knowledge Academy Ltd on how they may use this information.

It is our commitment not to collect personal information from customers visiting our website unless they have voluntarily submitted their personal information via one of our contact forms that requires information which could be based on an enquiry or to book onto a training course. If you start to complete a contact enquiry form and decide not to finish, partial details are stored from which The Knowledge Academy Ltd may use this information to make contact with you, only to discuss your initial enquiry which was started but not finished. From time to time, The Knowledge Academy Ltd may contact you to inform you about a specific training program that is related to your original enquiry, request or training course. IP addresses may be seen by The Knowledge Academy Ltd and on some occasions, the providers host name but this information will not disclose your identity.

The Knowledge Academy Ltd will not take photographs, videos or any audio recordings of you during a course and will not use this material for The Knowledge Academy Ltd’s own marketing purpose without your prior consent. Delegates are not permitted to take any video/photography/audio during the course without prior written consent of The Knowledge Academy and its clients, failure to do so will be considered a direct breach of our terms of business and this matter would be taken very seriously.

Security and Encryption:

We use the highest level of security and encryption methods available for processing payments online. We also strictly adhere to best practices of data protection. That means your payment details are as secure as they possibly can be when making a purchase with us.


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