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ITIL® Training | ITIL® Certification | ITIL® V3

  • Our ITIL courses are accredited by BCS and based on the latest version of ITIL®
  • Includes official training course material, exams and certificates
  • ITIL® is a globally recognised qualification for effective IT Service Management
  • Official 3 day course in luxury nationwide venues
  • GUARANTEED LOWEST PRICE IN THE INDUSTRY
  • Earning potential with ITIL® qualification  between £40k to £70k *

Course Dates, Locations & Prices (Top) | View Course Info

Course Name Date Location Duration Price Book Online
ITIL® Foundation 30/08/2016 5 places left London
3 days £389 Book now Enquire
ITIL® Foundation 30/08/2016 4 places left Birmingham
3 days £399 Book now Enquire
ITIL® Foundation 30/08/2016 5 places left Leeds
3 days £399 Book now Enquire
ITIL® Foundation 30/08/2016 4 places left Southampton
3 days £499 Book now Enquire
ITIL® Foundation 30/08/2016 5 places left Cambridge
3 days £789 Book now Enquire
ITIL® Foundation 30/08/2016 Preston
3 days £1999 Book now Enquire
ITIL® Foundation 05/09/2016 London
3 days £399 Book now Enquire
ITIL® Foundation 05/09/2016 4 places left Manchester
3 days £439 Book now Enquire
ITIL® Foundation 05/09/2016 Newcastle
3 days £489 Book now Enquire
ITIL® Foundation 05/09/2016 Glasgow
3 days £489 Book now Enquire
ITIL® Foundation 05/09/2016 Reading
3 days £589 Book now Enquire
ITIL® Foundation 05/09/2016 Bournemouth
3 days £689 Book now Enquire
ITIL® Foundation 05/09/2016 Edinburgh
3 days £719 Book now Enquire
ITIL® Foundation 05/09/2016 Canterbury
3 days £749 Book now Enquire
ITIL® Foundation 05/09/2016 Colchester
3 days £1995 Book now Enquire
ITIL® Foundation 05/09/2016 Chorley
3 days £1995 Book now Enquire
ITIL® Foundation 05/09/2016 Bath
3 days £1995 Book now Enquire
ITIL® Foundation 05/09/2016 Chester
3 days £1995 Book now Enquire
ITIL® Foundation 05/09/2016 Cirencester
3 days £1995 Book now Enquire
ITIL® Foundation 05/09/2016 Burton Upon Trent
3 days £1995 Book now Enquire

Course Information (Top) | View Dates & Pricing

Overview

The Knowledge Academy

Introduction

This ITIL Foundation classroom course will provide you with everything needed to pass the ITIL Foundation exam. Using classroom based learning with a combination of presentations, exercises and discussions, the course will cover the key principles and concepts of ITIL, preparing you for the exam which is taken on the final day. Passing ITIL Foundation will allow you to go on to achieve the higher levels of ITIL qualification.

Pre-Course Reading

  • We recommend you read 'An Introductory Overview of ITIL® V3'
  • This will be provided as a PDF document.

Prerequisites

Our ITIL Foundation courses are open to everyone and there are no prerequisites.

Who Should Attend?

We recommend this course to anybody who is interested in learning more about ITIL.

Course Structure

  • Two days of classroom-based learning covering the key principles of ITIL
  • The exam is on the last day and lasts 1 hour

Course Content

The course covers the following topics:

Service Management as a Practice:

  • Efficient development of new services and the improvement of existing services
  • Good practice
  • Functions, Roles and Processes

Service Strategy:

  • Types of Service Provision
  • Service Portfolio Management
  • Financial Management
  • Demand Management
  • Business case

Service Design:

  • Service Catalogue Management
  • Supplier Management
  • Service Level Management
  • Availability Management
  • Capacity Management
  • IT Service Continuity Management
  • Information Security Management

Service Transition:

  • Service Asset and Configuration Management
  • Change Management
  • Knowledge Management
  • Release and Deployment Management

Service Operation: day-to-day, business as usual activities

  • Incident Management
  • Problem Management
  • Request Fulfilment
  • Event Management
  • Access Management
  • Functions: Service Desk, Technical Management, Operations Management and Applications Management

Continual Service Improvement: how to improve the cost effectiveness and efficiency of service provision

  • CSI Model
  • Deming Cycle

ITIL Foundation Examination

  • Multiple choice
  • 40 questions
  • 1 hour
  • Pass mark is 65%

Why choose The Knowledge Academy?

  • We give you a comprehensive courseware folder with presentation slides, quick reference guide, full syllabus and mock exams
  • We make the learning experience enjoyable
  • We are trusted by globally leading brands such as JP Morgan, HSBC and Sony as a learning partner of choice.
  • We provide dedicated learning support so you never feel alone
  • Our courses are hands-on, using real-world examples
  • As a market leader, we have an extremely high global pass rate
  • Over 90% of our delegates come back to us for additional courses
  • We have the best instructors in the industry which is reflected in our position as the market leader for professional learning
  • We provide value for money and trained over 25,000 delegates in 2014
  • We have some of the most luxurious course venues worldwide

Click ‘Book Now’ or ‘Enquire’ next to the date of your choice and our expert advisors will be in touch.

What is ITIL?

ITIL (Information Technology Infrastructure Library) is a best practice framework for IT Service Management. It is based around the idea that IT services in a business should be aligned to the business’s needs and support its core functions.

ITIL is managed by AXELOS, the best practice advisor formed jointly by the UK government and the business services company Capita. It is used by major organisations such as Microsoft, NASA and the UK’s National Health Service.

 

What should I study after ITIL Foundation?

ITIL Foundation is just the beginning of the ITIL qualification stream. If you’re looking to learn how to practically implement what you’ve learned into the workplace, you could study for ITIL Practitioner. Alternatively, if you’re looking for more knowledge-based specialisms or interested in a certain part of the ITIL lifecycle, you could look at the ITIL Intermediate qualifications, which are divided into two categories: Service Lifecycle and Service Capability. Studying enough ITIL Intermediate modules will allow you to take the Managing Across the Lifecycle (MALC) module and achieve ITIL Expert status.

 

Case Study

The IRS (Internal Revenue Service), the US government agency in charge of tax collection, was looking to improve its efficiency for the years 2009 – 2013. They decided to focus on improvement in two areas: people and technology. ITIL helped them improve their management of technology and has remained a key part of the organisation ever since.

Faced with a number of options, including outsourcing some of their IT services, the IRS spent a year researching how to improve their service management. Eventually they chose ITIL, as it would make their work more streamlined while delivering the best quality of service to their customers at the best value to the organisation.

To implement ITIL successfully, the IRS focused on training their executive teams to see the benefits of ITIL. This ensured the roll out of ITIL was fully supported, with proper funding available.

As a result of its successful implementation of ITIL, the IRS earned level 3 certification for its use of ITIL in 2012, bringing it up to “world-class” standing.

ITIL® is a registered trade mark of AXELOS Limited. All rights reserved.

BCS Membership

Included in your professional certification is a year’s free membership of BCS, The Chartered Institute for IT.

A BCS membership provides exclusive access to the best tools for career development and progression. With the letters AMBCS after your name, you’ll be able to let employers know you’re committed to the industry and follow the BCS code of conduct. You’ll have access to all the resources you need to continue your learning, including libraries of industry reports, white papers and books. Finally, you’ll be able to attend meetings and share knowledge with like-minded BCS professionals local to your area, or connect with them online on discussion forums.

Don’t miss out on this exclusive chance to be part of a professional community.

FAQs
  • Course Availability

    The spaces remaining on all courses across the website reflect the availability of the maximum printed course materials and equipment available in stock for any given event. If the spaces remaining do not appear, then there is comfortably enough lead time to provision course materials and equipment upon booking.

  • Is this course accredited?

    Yes, it is accredited by BCS, The Chartered Institute for IT.

  • What experience does the course instructor have?

    Our ITIL instructors are all fully qualified in the teaching of ITIL and have years of experience using it.

  • What does The Knowledge Academy provide me with on the course?

    We provide pre-course reading, The Knowledge Academy courseware folder, official certificates and refreshments.

  • Does the course include exams?

    Yes, the course includes the ITIL Foundation exam.

  • What is the format of the exam?

    The exam consists of 40 questions in a multiple choice format.

  • What are the hours of the course?

    9am to 5pm.

  • What time shall I arrive at the venue?

    Please arrive at your training venue for 08:45am.

  • How long until I receive course confirmation details?

    You will receive confirmation details as soon as your place has been booked and confirmed.

What's Included?
  • The Knowledge Academy Courseware Book
  • One year’s free BCS, The Chartered Institute for IT, Associate membership
  • Pre-Course Material
  • Exam
  • Certificate
  • Experienced Instructor
  • Refreshments
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Happy Customers

The Knowledge Academy provided a 5 star ITIL training course. The trainer was dedicated to the methodology and had many years of experience in the field which came in useful when explaining new processes and ideas. The teaching techniques varied from class discussions to power-point presentations which made learning fun.
516
Great company to train with - in particular the trainer Gary was fantastic and had lots of stories and experiences to share which made particular points stick in your mind. There was a great balance of fun with hard work and professionalism. Thorough training learning not just how to pass the exam but advice and guidance of how to apply to a real time situation as well. Overall a satisfying and successful experience.
4.916
I thought this course was excellent. It is true that you get out of it what you put in and you must be prepared to do the pre-work and homework or you will be left behind. I really enjoyed the ITIL course and thought the tutor was superb.
4.816
Best course I have been on in many years , Excellent tuition probably the best trainer I have had the pleasure of dealing with
4.816
Great course; very well-presented by the trainer who knew his stuff and was very happy to answer any questions.
4.916
Well presented course; the trainer did a very good job in delivering the content with interest.
516
Thanks all-round to The Knowledge Academy.
4.816
Great course; not too basic or too difficult and it was made very enjoyable by the trainer. Will book the next level with you guys too when I have time. Thanks.
516
From a simple and concise booking process to an energetic and intensive course, I have felt as though TKA lived up to their good reputation. Time was given for anyone on the course to ask questions and I feel that I can speak for everyone when I say it was a positive and enriching experience.
516
A very well constructed course with excellent course materials which were methodical and well structured. The Trainer was superb and extremely engaging, providing some excellent insight and industry knowledge, aiding in understanding of the syllabus. Overall a very useful course to someone new to the IT service environment and I have already begun using some of this new found knowledge in my day to day role.
4.916
We went through a lot of material during the ITIL course in 3 days and I was nervous about the exam at the end. The trainer presented all the material very well and answered all my questions with sound and clear examples and illustrations. The course book that Knowledge Academy provided was very comprehensive. Now that I've passed the ITIL course I am looking forward to taking a PRINCE2 course with TKA.
516
I have taken 2 Knowledge Academy courses paid for out of my own pocket. Each one was delivered by a seasoned professional in their chosen subject and enabled me to pass the course exams
516
The recent ITIL course I attended with you was a great experience. The subject matter was fascinating, and delivered in an effective way. I am looking forward to doing another course with you in the future.
4.916
I used the Knowledge Academy to book and train myself and several colleagues in ITIL courses. Throughout the booking and registration process I found them to be extremely helpful and flexible to our needs whilst the training itself was given in a very professional manner by tutors who were extremely knowledgeable and enthusiastic in the subject matter. I would definitely recommend them and use their services again
516
Great all-round service by The Knowledge Academy. Booking was simple and painless with the customer services advisor on the phone answering all questions that I asked. The course was put together well with the lessons flowing and concise. Our trainer was very experienced, knew his stuff and was happy to go over any parts I didn't understand.
4.916
I found The Knowledge Academy to be organised and responsive from the outset. There is a clear investment in ensuring a fun and productive experience through the use of highly trained instructors, user-friendly course material and comfortable facilities. I would definitely use The Knowledge Academy
4.916