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ITIL® Training | ITIL® Certification | ITIL® V3

  • The world’s leading IT service management framework

  • Based on proven best practice principles

  • Used for IT services around the world for over 30 years

  • Ensures continual quality and improvement of IT services

  • Provides a common approach and shared terminology

  • Manages the entire service lifecycle from development to improvement

Schedule
Course Dates, Locations & Prices (Top) | View Course Info
Course Name Date Location Duration Price Book Online
ITIL® Foundation 29/08/2017 3 places left Birmingham
3 days £565£495 Book now Enquire
ITIL® Foundation 04/09/2017 3 places left Manchester
3 days £565£495 Book now Enquire
ITIL® Foundation 04/09/2017 3 places left London
3 days £565£485 Book now Enquire
ITIL® Foundation 04/09/2017 3 places left Norwich
3 days £1295 Book now Enquire
ITIL® Foundation 11/09/2017 4 places left London
3 days £565£485 Book now Enquire
ITIL® Foundation 11/09/2017 3 places left Birmingham
3 days £565 Book now Enquire
ITIL® Foundation 11/09/2017 3 places left Southampton
3 days £595 Book now Enquire
ITIL® Foundation 11/09/2017 3 places left Sheffield
3 days £1295 Book now Enquire
ITIL® Foundation 18/09/2017 3 places left Glasgow
3 days £565 Book now Enquire
ITIL® Foundation 18/09/2017 4 places left London
3 days £565£485 Book now Enquire
ITIL® Foundation 18/09/2017 3 places left Manchester
3 days £565 Book now Enquire
ITIL® Foundation 18/09/2017 Aberdeen
3 days £575£539 Book now Enquire
ITIL® Foundation 18/09/2017 Milton Keynes
3 days £575£565 Book now Enquire
ITIL® Foundation 18/09/2017 Belfast
3 days £785 Book now Enquire
ITIL® Foundation 25/09/2017 4 places left London
3 days £565 Book now Enquire
ITIL® Foundation 25/09/2017 4 places left Birmingham
3 days £565 Book now Enquire
ITIL® Foundation 25/09/2017 Dublin
3 days €839 Book now Enquire
ITIL® Foundation 02/10/2017 Manchester
3 days £565 Book now Enquire
ITIL® Foundation 02/10/2017 5 places left London
3 days £565 Book now Enquire
ITIL® Foundation 02/10/2017 Reading
3 days £575£565 Book now Enquire

Course Information (Top) | View Dates & Pricing

Description

ITIL® is a framework for managing IT services from inception through to development and improvement. Developed over many years from the experiences of businesses and the UK government, ITIL® is based on global best practice for delivering value from IT.

 

ITIL® approaches service management from the perspective of a lifecycle, with five core publications which cover each lifecycle stage. These are Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement (CSI).

 

ITIL® has its roots in a UK government department called the CCTA (Central Computer and Telecommunications Agency), who in the 1980s developed a set of standard practices for IT management. Organisations around Europe began to use the method in the 90s, with the second version of ITIL® arriving in 2001 and Version 3 being released in 2007.

 

Whats Included?
  • The Knowledge Academy Courseware Book.
  • One year’s free BCS, The Chartered Institute for IT, Associate membership.
  • Pre-Course Material.
  • ITIL Exam.
  • Certificate.
  • Experienced Instructor.
  • Refreshments.

best-price      customer-charter

FAQs
  • Course Availability

    The spaces remaining on all courses across the website reflect the availability of the maximum printed course materials and equipment available in stock for any given event. If the spaces remaining do not appear, then there is comfortably enough lead time to provision course materials and equipment upon booking.


  • Are your ITIL® courses accredited?

    Yes, our ITIL® courses are accredited by BCS, The Chartered Institute of IT on behalf of AXELOS.


  • Are your ITIL® courses available outside the UK?

    Yes, our courses are available all over the world in 196 countries, and our ITIL® online courses and virtual training can be accessed anywhere.


  • How long does it take to study ITIL®?

    That depends on the certification you choose. Course durations are as follows; ITIL® Foundation - 3 days, ITIL® Practitioner - 2 days, ITIL® Service Lifecycle - 3 days, ITIL® Service Strategy - 5 days, and ITIL® MALC – 5 days.


  • I have an ITIL® certification, what should I study next?

    If you are convinced you have gone as far as you’d like to go with ITIL®, there are a number of options for what to study next. If you’d like to enter the world of project management, you could study PRINCE2® Foundation. As ITIL® and PRINCE2® are both AXELOS products, they complement each other and are designed to work together. In larger organisations and at the enterprise level, COBIT is a good complement to ITIL® because it provides a structure for effective IT governance with a broader scope of coverage. DevOps and ITIL® is also a combination worth looking at. The two approaches, although quite different in some ways, both seek to deliver the same goal: value to the business by focusing on the customer.


  • How do I sit ITIL® examinations?

    As an AXELOS ATO (Accredited Training Organisation) and Strategic Partner, all our ITIL® courses include the relevant examinations as part of the fee. Alternatively, BCS runs public sessions for their exams at their offices. The ITIL® Foundation exam is also available to take online.


  • Do the ITIL® exams have prerequisites?

    ITIL® Foundation has no prerequisite, but every certification afterwards does. ITIL® Practitioner and the ITIL® Intermediates have a prerequisite of ITIL® Foundation. Those taking the ITIL® MALC exam must hold ITIL® Foundation certification and have gained 17 credits throughout the ITIL® scheme by studying ITIL® Foundation and a selection of ITIL® Intermediate qualifications.


Why Choose us?
  • Certified and Approved

    We're accredited by leading training organisations including AXELOS, BCS, The Chartered Institute of IT, APMG, PMI, The Open Group and many more.


  • Best Price Guarantee

    As well as providing the best training in the industry, we'll also provide it at the best price. We'll beat any like for like quote from our competitors.


  • World's Largest Global Training Provider

    We offer training in the more locations than any other provider with over 1200 training locations globally.


  • Trusted by Industry Leading Brands

    We're proud of our range of high-profile clients including brands such as JP Morgan, HSBC, British Airways, BskyB, Sony, AT&T to name only a few


  • Hands-on, Expert Instructor-led Classroom Training

    All our trainers are hand-picked, highly experienced, subject matter experts, who can not only train you but also use real world and practical examples.


  • Dedicated 24/7 Support

    We are here to provide help and guidance before, during and after your training course to make sure you get the most from your training

Reviews
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Happy Customers

The Knowledge Academy provided a 5 star ITIL training course. The trainer was dedicated to the methodology and had many years of experience in the field which came in useful when explaining new processes and ideas. The teaching techniques varied from class discussions to power-point presentations which made learning fun.
516
Great company to train with - in particular the trainer Gary was fantastic and had lots of stories and experiences to share which made particular points stick in your mind. There was a great balance of fun with hard work and professionalism. Thorough training learning not just how to pass the exam but advice and guidance of how to apply to a real time situation as well. Overall a satisfying and successful experience.
I thought this course was excellent. It is true that you get out of it what you put in and you must be prepared to do the pre-work and homework or you will be left behind. I really enjoyed the ITIL course and thought the tutor was superb.
Best course I have been on in many years , Excellent tuition probably the best trainer I have had the pleasure of dealing with
Great course; very well-presented by the trainer who knew his stuff and was very happy to answer any questions.
Well presented course; the trainer did a very good job in delivering the content with interest.
Thanks all-round to The Knowledge Academy.
Great course; not too basic or too difficult and it was made very enjoyable by the trainer. Will book the next level with you guys too when I have time. Thanks.
From a simple and concise booking process to an energetic and intensive course, I have felt as though TKA lived up to their good reputation. Time was given for anyone on the course to ask questions and I feel that I can speak for everyone when I say it was a positive and enriching experience.
A very well constructed course with excellent course materials which were methodical and well structured. The Trainer was superb and extremely engaging, providing some excellent insight and industry knowledge, aiding in understanding of the syllabus. Overall a very useful course to someone new to the IT service environment and I have already begun using some of this new found knowledge in my day to day role.
We went through a lot of material during the ITIL course in 3 days and I was nervous about the exam at the end. The trainer presented all the material very well and answered all my questions with sound and clear examples and illustrations. The course book that Knowledge Academy provided was very comprehensive. Now that I've passed the ITIL course I am looking forward to taking a PRINCE2 course with TKA.
I have taken 2 Knowledge Academy courses paid for out of my own pocket. Each one was delivered by a seasoned professional in their chosen subject and enabled me to pass the course exams
The recent ITIL course I attended with you was a great experience. The subject matter was fascinating, and delivered in an effective way. I am looking forward to doing another course with you in the future.
I used the Knowledge Academy to book and train myself and several colleagues in ITIL courses. Throughout the booking and registration process I found them to be extremely helpful and flexible to our needs whilst the training itself was given in a very professional manner by tutors who were extremely knowledgeable and enthusiastic in the subject matter. I would definitely recommend them and use their services again
Great all-round service by The Knowledge Academy. Booking was simple and painless with the customer services advisor on the phone answering all questions that I asked. The course was put together well with the lessons flowing and concise. Our trainer was very experienced, knew his stuff and was happy to go over any parts I didn't understand.
I found The Knowledge Academy to be organised and responsive from the outset. There is a clear investment in ensuring a fun and productive experience through the use of highly trained instructors, user-friendly course material and comfortable facilities. I would definitely use The Knowledge Academy