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ITIL Foundation Training - ITIL Courses

  • ITIL is a Globally Recognised qualification for effective IT Service Management
  • Understand the Key ITIL Principles, Models & Terminology
  • The training course is fully accredited by BCS and based on latest version of ITIL
  • ITIL Training OFFICIAL 3 DAY course in luxury nationwide venues
  • Includes OFFICIAL 3 DAY training course material, exams and certificates
  • Courses delivered by Experienced World Class ITIL Training instructors
  • Earning potential with ITIL qualification  between £40k to £70k *
  • Book Online or Call 01344 203999 to speak to an ITIL Training advisor today

Course Dates, Locations & Prices (Top) | View Course Info

Course Name Date Location Duration Price Book Online
ITIL® Foundation 19/10/2015 3 places left London
3 days £379 Book nowEnquire
ITIL® Foundation 19/10/2015 3 places left Manchester
3 days £469 Book nowEnquire
ITIL® Foundation 19/10/2015 3 places left Leicester
3 days £469 Book nowEnquire
ITIL® Foundation 19/10/2015 3 places left Maidstone
3 days £699 Book nowEnquire
ITIL® Foundation 19/10/2015 3 places left Guildford
3 days £699 Book nowEnquire
ITIL® Foundation 19/10/2015 3 places left Preston
3 days £699 Book nowEnquire
ITIL® Foundation 19/10/2015 3 places left Brighton
3 days £469 Book nowEnquire
ITIL® Foundation 26/10/2015 3 places left London
3 days £399 Book nowEnquire
ITIL® Foundation 26/10/2015 3 places left Bristol
3 days £469 Book nowEnquire
ITIL® Foundation 26/10/2015 3 places left Leeds
3 days £469 Book nowEnquire
ITIL® Foundation 26/10/2015 3 places left Reading
3 days £469 Book nowEnquire
ITIL® Foundation 02/11/2015 4 places left London
3 days £449 Book nowEnquire
ITIL® Foundation 02/11/2015 3 places left Sheffield
3 days £469 Book nowEnquire
ITIL® Foundation 02/11/2015 3 places left Milton Keynes
3 days £469 Book nowEnquire
ITIL® Foundation 02/11/2015 3 places left Newcastle
3 days £469 Book nowEnquire
ITIL® Foundation 02/11/2015 3 places left Birmingham
3 days £469 Book nowEnquire
ITIL® Foundation 09/11/2015 4 places left London
3 days £469 Book nowEnquire
ITIL® Foundation 09/11/2015 3 places left Manchester
3 days £469 Book nowEnquire
ITIL® Foundation 09/11/2015 3 places left Swindon
3 days £589 Book nowEnquire
ITIL® Foundation 09/11/2015 3 places left Aberdeen
3 days £469 Book nowEnquire

Course Information (Top) | View Dates & Pricing


The Knowledge Academy


This 3 day ITIL Foundation course will provide you with everything they need to pass the ITIL Foundation exam. Through a combination of presentations, exercises and discussions, the course will cover the key principles and concepts of ITIL, and prepare you for the exam, which is taken on the final day. Passing ITIL Foundation will allow you to go on to achieve the higher levels of ITIL qualification.

Pre-Course Reading

  • We recommend you read 'An Introductory Overview of ITIL® V3'
  • This will be provided as a PDF document.


This course is open to everyone and there are no prerequisites.

Who Should Attend?

We recommend this course to anybody who is interested in learning more about ITIL.

Course Structure

  • Two days of classroom-based training covering the key principles of ITIL
  • The exam is on the last day and lasts 1 hour

Course Content

The course covers the following topics:

Service Management as a Practice:

  • Efficient development of new services and the improvement of existing services
  • Good practice
  • Functions, Roles and Processes

Service Strategy:

  • Types of Service Provision
  • Service Portfolio Management
  • Financial Management
  • Demand Management
  • Business case

Service Design:

  • Service Catalogue Management
  • Supplier Management
  • Service Level Management
  • Availability Management
  • Capacity Management
  • IT Service Continuity Management
  • Information Security Management

Service Transition:

  • Service Asset and Configuration Management
  • Change Management
  • Knowledge Management
  • Release and Deployment Management

Service Operation: day-to-day, business as usual activities

  • Incident Management
  • Problem Management
  • Request Fulfilment
  • Event Management
  • Access Management
  • Functions: Service Desk, Technical Management, Operations Management and Applications Management

Continual Service Improvement: how to improve the cost effectiveness and efficiency of service provision

  • CSI Model
  • Deming Cycle

ITIL Foundation Examination

  • Multiple choice
  • 40 questions
  • 1 hour
  • Pass mark is 65%

Why choose The Knowledge Academy?

  • We give you  comprehensive courseware folder with presentation slides, quick reference guide, full syllabus and mock exams
  • We make the learning experience enjoyable
  • We are trusted by globally leading brands such as JP Morgan, HSBC and Sony as a learning partner of choice.
  • We provide pre- and post-course support so you never feel alone
  • All of our training is hands-on, using real-world examples
  • As a market leader, we have an extremely high global pass rate
  • Over 90% of our delegates come back to us for further training
  • We have the best instructors in the industry which is reflected in our position as the market leader for professional qualifications
  • We provide value for money and trained over 25,000 delegates in 2014
  • We have some of the most luxurious course venues worldwide

Click ‘Book Now’ or ‘Enquire’ next to the date of your choice and our expert advisors will be in touch.

What is ITIL?

ITIL (Information Technology Infrastructure Library) is a best practice framework for IT Service Management. It is based around the idea that IT services in a business should be aligned to the business’s needs and support its core functions.

ITIL is managed by AXELOS, the best practice advisor formed jointly by the UK government and the business services company Capita. It is used by major organisations such as Microsoft, NASA and the UK’s National Health Service.

Case Study

The IRS (Internal Revenue Service), the US government agency in charge of tax collection, was looking to improve its efficiency for the years 2009 – 2013. They decided to focus on improvement in two areas: people and technology. ITIL helped them improve their management of technology and has remained a key part of the organisation ever since.

Faced with a number of options, including outsourcing some of their IT services, the IRS spent a year researching how to improve their service management. Eventually they chose ITIL, as it would make their work more streamlined while delivering the best quality of service to their customers at the best value to the organisation.

To implement ITIL successfully, the IRS focused on training their executive teams to see the benefits of ITIL. This ensured the roll out of ITIL was fully supported, with proper funding available.

As a result of its successful implementation of ITIL, the IRS earned level 3 certification for its use of ITIL in 2012, bringing it up to “world-class” standing.

ITIL® is a registered trade mark of AXELOS Limited

  • Is this course accredited?

    Yes, it is accredited by BCS, The Chartered Institute for IT.

What's Included?
  • The Knowledge Academy Courseware Book
  • Pre-Course Material
  • Exam
  • Certificate
  • Experienced Instructor
  • Refreshments

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Happy Customers

I highly recommend the Knowledge Academy for the ITIL foundation course. You will understand the concepts and pass the exam - I did better than I expected. Thanks Manjeet! This was the 3rd course I have completed successfully with KA. All three have been delivered professionally. The trainers are knowledgeable and patient, and class sizes appropriate.
The Knowledge Academy provided a 5 star ITIL training course. The trainer was dedicated to the methodology and had many years of experience in the field which came in useful when explaining new processes and ideas. The teaching techniques varied from class discussions to power-point presentations which made learning fun.
Great company to train with - in particular the trainer Gary was fantastic and had lots of stories and experiences to share which made particular points stick in your mind. There was a great balance of fun with hard work and professionalism. Thorough training learning not just how to pass the exam but advice and guidance of how to apply to a real time situation as well. Overall a satisfying and successful experience.
I thought this course was excellent. It is true that you get out of it what you put in and you must be prepared to do the pre-work and homework or you will be left behind. I really enjoyed the ITIL course and thought the tutor was superb.
Best course I have been on in many years , Excellent tuition probably the best trainer I have had the pleasure of dealing with
I would recommend this company as the course is good value and the training is top notch.
The ITIL training course with The Knowledge Academy was high quality. The trainer was a clear ITIL professional and the training centre was of a high standard. I would definitely recommend.
I booked this course with The Knowledge Academy, after being recommended to it by a friend, and I'm pleased to say that it was brilliant.
I now feel confident in my understanding of the ITIL framework. A big thank you to The Knowledge Academy!
A really great experience, absolutely no problems!
Great course; very well-presented by the trainer who knew his stuff and was very happy to answer any questions.
Well presented course; the trainer did a very good job in delivering the content with interest.
Thanks all-round to The Knowledge Academy.
Great course; not too basic or too difficult and it was made very enjoyable by the trainer. Will book the next level with you guys too when I have time. Thanks.
From a simple and concise booking process to an energetic and intensive course, I have felt as though TKA lived up to their good reputation. Time was given for anyone on the course to ask questions and I feel that I can speak for everyone when I say it was a positive and enriching experience.
A very well constructed course with excellent course materials which were methodical and well structured. The Trainer was superb and extremely engaging, providing some excellent insight and industry knowledge, aiding in understanding of the syllabus. Overall a very useful course to someone new to the IT service environment and I have already begun using some of this new found knowledge in my day to day role.
We went through a lot of material during the ITIL course in 3 days and I was nervous about the exam at the end. The trainer presented all the material very well and answered all my questions with sound and clear examples and illustrations. The course book that Knowledge Academy provided was very comprehensive. Now that I've passed the ITIL course I am looking forward to taking a PRINCE2 course with TKA.
I have taken 2 Knowledge Academy courses paid for out of my own pocket. Each one was delivered by a seasoned professional in their chosen subject and enabled me to pass the course exams
The recent ITIL course I attended with you was a great experience. The subject matter was fascinating, and delivered in an effective way. I am looking forward to doing another course with you in the future.
I used the Knowledge Academy to book and train myself and several colleagues in ITIL courses. Throughout the booking and registration process I found them to be extremely helpful and flexible to our needs whilst the training itself was given in a very professional manner by tutors who were extremely knowledgeable and enthusiastic in the subject matter. I would definitely recommend them and use their services again
Great all-round service by The Knowledge Academy. Booking was simple and painless with the customer services advisor on the phone answering all questions that I asked. The course was put together well with the lessons flowing and concise. Our trainer was very experienced, knew his stuff and was happy to go over any parts I didn't understand.
I found The Knowledge Academy to be organised and responsive from the outset. There is a clear investment in ensuring a fun and productive experience through the use of highly trained instructors, user-friendly course material and comfortable facilities. I would definitely use The Knowledge Academy

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