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ITIL® Training - United Kingdom

ITIL® is the world’s leading approach to IT service management. Created by the UK government and based on best practice principles, ITIL® features a range of certifications to help businesses align their IT services to the needs of their customers and organisation.

ITIL® Training Courses

ITIL® Training Information

What is ITIL®?

ITIL® is a framework for managing IT services from inception through to development and improvement. Developed over many years from the experiences of businesses and the UK government, ITIL® is based on global best practice for delivering value from IT.

ITIL® training approaches to service management from the perspective of a lifecycle, with five core publications which cover each lifecycle stage. These are Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement (CSI).

ITIL® has its roots in a UK government department called the CCTA (Central Computer and Telecommunications Agency), who in the 1980s developed a set of standard practices for IT management. Organisations around Europe began to use the method in the 90s, with the second version of ITIL® arriving in 2001 and Version 3 is released in 2007.


ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

Yes, our ITIL® courses are accredited by PeopleCert on behalf of AXELOS.
Yes, our courses are available all over the world in 196 countries, and our ITIL® online courses and virtual training can be accessed anywhere.
That depends on the certification you choose. Course durations are as follows; ITIL® Foundation - 2 days, ITIL® Practitioner - 2 days, ITIL® Service Lifecycle - 3 days, ITIL® Service Strategy - 5 days, and ITIL® MALC – 5 days.
If you are convinced you have gone as far as you’d like to go with ITIL®, there are a number of options for what to study next. If you’d like to enter the world of project management, you could study PRINCE2® Foundation. As ITIL® and PRINCE2® are both AXELOS products, they complement each other and are designed to work together. In larger organisations and at the enterprise level, COBIT is a good complement to ITIL® because it provides a structure for effective IT governance with a broader scope of coverage. DevOps and ITIL® is also a combination worth looking at. The two approaches, although quite different in some ways, both seek to deliver the same goal: value to the business by focusing on the customer.
As an AXELOS ATO (Accredited Training Organisation) and Strategic Partner, all our ITIL® courses include the relevant examinations as part of the fee.
ITIL® 4 Foundation has no prerequisite, but every certification afterwards does. ITIL® Practitioner and the ITIL® Intermediates have a prerequisite of ITIL® Foundation. Those taking the ITIL® MALC exam must hold ITIL® Foundation certification and have gained 17 credits throughout the ITIL® scheme by studying ITIL® Foundation and a selection of ITIL® Intermediate qualifications.
Please see our ITIL® Training courses available in the United Kingdom
The Knowledge Academy is the Leading global training provider in the world for ITIL® Training.
The price for ITIL® Training certification in the United Kingdom starts from £495.

ITIL® Training

ITIL® training is supported by a comprehensive certification scheme which spans the entire IT service lifecycle, from design to delivery and improvement, and the entire range of ITIL® knowledge from Foundation to Expert.

ITIL® 4 Foundation Training

The ITIL® scheme starts with ITIL® 4 Foundation an entry level qualification which introduces the basic principles and elements of ITIL for those new to it.

ITIL® Practitioner Training

ITIL® Practitioner follows on from ITIL® Foundation and is designed for those looking to adopt and adapt ITIL® into their organisation. It provides guidance for using the Continual Service Improvement (CSI) approach to identify and deliver service improvements.


ITIL® Intermediate Courses

ITIL® Intermediate qualifications are divided into two groups depending on what area of ITIL® they cover: Service Lifecycle or Service Capability. Each one focuses on a different area of the lifecycle and candidates can take as many or as few certifications as they choose.

The Knowledge Academy can Provide the Following ITIL® Intermediate Courses;

ITIL® Service Lifecycle Modules:

  • ITIL® Service Lifecycle - Service Operation
  • ITIL® Service Lifecycle - Service Transition
  • ITIL® Service Lifecycle - Continual Service Improvement
  • ITIL® Service Lifecycle - Service Design
  • ITIL® Service Lifecycle - Service Strategy

ITIL® Service Capability Modules: 

  •  ITIL® Service Capability - Service Offerings & Agreements
  •  ITIL® Service Capability - Release, Control & Validation
  •  ITIL® Service Capability - Planning, Protection and Optimization
  •  ITIL® Service Capability - Operational Support and Analysis

ITIL® Expert Courses

The ITIL® training courses are rounded off by ITIL® Expert, which certifies knowledge of all areas of the IT Service Management Lifecycle and is gained upon passing the Managing Across The Lifecycle (MALC) exam. 

The Knowledge Academy can Provide ITIL® Service Lifecycle - Managing Across The Lifecycle, a 5-day course with the MALC exam on the last day.

 

ITIL Training | Individual Benefits

The benefits for individuals of completing an ITIL® course include:

  • Learn how IT processes can be linked together for maximum effectiveness
  • Understand how to apply tools and techniques to improve delivery of services
  • Use best practice to deliver customer service-optimised results
  • Communicate effectively using common terminology
  • Join an international ITSM community of professionals
  • Advance your career with internationally respected certification

ITIL Training | Business Benefits

The benefits of completing an ITIL® course for businesses include:

  • Ensure IT services align business objectives
  • Support and enable business change
  • Effectively manage risk in line with business needs
  • Minimise service disruption
  • Create and demonstrate value for your services
  • Establish a framework for continual service improvement

Reasons to choose
ITIL® Training

  • The world’s leading IT service management framework

  • Used for IT services around the world for over 30 years

  • Ensures continual quality and improvement of IT services

  • Provides a common approach and shared terminology

  • Manages the entire service lifecycle from development to improvement

Why choose
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Best Price in the Industry

You won’t find better value in the marketplace. If you do find a lower price, we will beat it.

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Trusted & Approved

Our ITIL® courses are accredited by PeopleCert on behalf of AXELOS.

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Various Delivery Methods

Flexible delivery methods are available depending on your learning style.

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Resources Included

Resources are included for a comprehensive learning experience.

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Cambridge
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Newcastle
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Manchester
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Liverpool
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Nottingham
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Birmingham
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Milton Keynes
Mon 16th Nov 2020
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London
Mon 16th Nov 2020
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£795
Leeds
Mon 16th Nov 2020
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Glasgow
Mon 16th Nov 2020
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Reading
Mon 23rd Nov 2020
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£895
Maidstone
Mon 23rd Nov 2020
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£1495
London
Mon 23rd Nov 2020
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£795
Bristol
Mon 23rd Nov 2020
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£895
Cardiff
Mon 30th Nov 2020
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£995
Dublin
Mon 30th Nov 2020
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€1495
London
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Leeds
Mon 7th Dec 2020
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Edinburgh
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Belfast
Mon 14th Dec 2020
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Manchester
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Key points about this course


Duration: 2 days*

Pre-course Reading: 2-5 Hours

Accredited: Yes

PDU's Awarded: 18

Support: 24/7


ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.


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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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"...the trainer for this course was excellent. I would definitely recommend (and already have) this course to others."

Diane Gray, Shell

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