ITIL® 4 Specialist Collaborate, Assure And Improve Training Course - United Kingdom

ITIL® 4 Specialist Collaborate, Assure and Improve Training Course Outline

Module 1: Introduction to the CAI Practices

• Processes and Value Streams of the Collaborate, Assure and Improve Practices
• Information is Exchanged Between the Collaborate, Assure and Improve Practices

Module 2: Introduction to Relationship Management

• Key Concepts of the Relationship Management Practice 
  • Purpose
  • Success Factors and Key Metrics
  • Key Terms or Concepts

Module 3: Introduction to Supplier Management

• Key Concepts of the Supplier Management Practice 
  • Purpose
  • Practice Success Factors and Key Metrics
  • Key Terms or Concepts

Module 4: Introduction to Service Level Management

• Key Concepts of the Service Level Management Practice 
  • Purpose
  • Success Factors and Key Metrics
  • Key Terms or Concepts

Module 5: Introduction to Continual Improvement

• Key Concepts of the Continual Improvement Practice 
  • Purpose
  • Success Factors and Key Metrics
  • Key Terms or Concepts

Module 6: Introduction to Information Security Management

• Key Concepts of the Information Security Management Practice 
  • Purpose
  • Success Factors and Key Metrics
  • Key Terms or Concepts

Who Should Attend ITIL® 4 Specialist Collaborate, Assure and Improve Training?

This ITIL® 4 Specialist Collaborate, Assure and Improve Training is designed for professionals seeking to deepen their understanding and application of advanced ITIL® practices. It is particularly beneficial for:

• IT Service Managers.
• Quality Assurance Managers.
• Change Managers
• IT Operations Managers.
• Process Improvement Consultants.
• Service Desk Managers.
• IT Project Managers.
• Business Relationship Managers.

Prerequisites for ITIL® 4 Specialist Collaborate, Assure and Improve Training

There are no formal prerequisites for attending this ITIL® 4 Specialist Collaborate, Assure and Improve Training.

ITIL® 4 Specialist Collaborate, Assure and Improve Training Course Overview

ITIL® 4 Specialist Collaborate, Assure and Improve module offers an in-depth exploration of advanced practices within IT service management, focusing on collaboration, assurance, and continual improvement. Its significance lies in its ability to enhance operational efficiency, streamline service delivery, and foster a culture of continuous improvement within organisations. This training promotes more effective and agile processes, leading to improved service quality and customer satisfaction. Individuals benefit by gaining specialised knowledge and skills that increase their proficiency in managing and optimising services, making them invaluable assets to their teams. This certification training opens doors to career advancement opportunities in the ITIL® and IT service management fields, positioning individuals for leadership roles in service improvement initiatives.

This ITIL Certification Training opens doors to career advancement opportunities in ITIL® and IT service management, positioning individuals for leadership roles in service improvement initiatives. The course will cover the foundational concepts of relationship management, offering insights into its purpose, success factors, and key metrics. This training will be conducted by our highly professional and skilled trainer, who has years of experience in teaching.

In this 3-day's ITIL® 4 Specialist Collaborate, Assure and Improve Training, delegates will embark on a journey through the core components of the ITIL® 4 Specialist Collaborate, Assure, and Improve module. They will gain a deep understanding of the processes, value streams, and information exchanges that underpin effective collaboration, assurance, and improvement practices within IT service management. The course will cover the foundational concepts of relationship management, offering insights into its purpose, success factors, and key metrics. This training will be conducted by our highly professional and skilled trainer, who has years of experience in teaching.

Course Objectives

• To comprehend and apply key concepts of relationship management practice.
• To identify and utilise success factors, metrics in relationship management.
• To gain expertise in supplier management for enhancing external partnerships.
• To adeptly negotiate and manage service levels for optimum performance.
• To adopt and implement continual improvement strategies for service enhancements.
• To safeguard information security and ensure comprehensive data integrity management.

After attending this ITIL® 4 Specialist Collaborate, Assure and Improve Training, delegates will be able to streamline processes and value streams, enhancing the exchange of information across different IT service management practices. They will also be able to manage service levels, applying key success factors and metrics to measure and improve service quality.

What's included in this ITIL® 4 Specialist Collaborate, Assure and Improve Training?

• ITIL® 4 Specialist Collaborate, Assure and Improve Training Examination.
• World-Class Training from Experienced ITIL® Instructors.
• Digital Delegate Pack.

ITIL® 4 Specialist Collaborate, Assure and Improve Exam Information

The ITIL® 4 Specialist Collaborate, Assure and Improve Exam designed for IT professionals who wish to demonstrate their expertise in fostering collaboration, ensuring quality assurance, and driving continuous improvement within the context of IT service management. The following information provides insight into the structure of the ITIL® 4 Specialist Collaborate, Assure and Improve Exam.

• Question Type: Multiple-Choice
• Total Questions: 60
• Total Marks: 60 Marks
• Pass Marks: 65%, or 39/60 Marks
• Duration: 90 Minutes
• Open Book/ Closed Book: Closed Book