Who should attend this ITIL 4 Foundation Training Course?
This ITIL course is designed for anybody wishing to acquire a basic understanding of the ITIL framework. This course would benefit those working in a service delivery or service desk discipline, as well as IT professionals who are interested in adopting or have adopted ITIL within their organisation.
ITIL 4 Foundation Prerequisites
There are no formal prerequisites for ITIL Foundation, therefore anyone can attend.
ITIL 4 Foundation Training Course Overview
ITIL 4 is the latest update to the world’s most popular framework for IT Service Management, offering a renewed focus on value-driven practices and the optimisation of IT Services. The exam is included.
This course is designed as an introduction to ITIL 4, enabling delegates to address new service management challenges and ensure they are fully utilising the potential of modern technology. Due to the speed of these developments, ITIL is becoming increasingly valuable and desirable as a best-practice method and is vital to support faster quality and value-driven delivery.
By undertaking this ITIL course, you will gain a wide-ranging understanding of the ITIL framework, enabling you to see IT service management through an end-to-end operating model for the creation, delivery and continual improvement of tech-enabled products and services.
This ITIL 4 Foundation training course in the United Kingdom is suitable for anyone involved in the provision, support, or delivery of IT services and there are no prerequisites to attend. Our course will ensure you are fully equipped to pass the exam and provides a general view of how to establish an IT service management system.
You will be taught from courseware that has been accredited by PeopleCert on behalf of AXELOS through practical exercises, aiming to familiarise you with ITIL Guiding Principles, the Four Dimensions of Service Management, and the Service Value Chain. The end of the course looks at Service Management Practices, giving guidance on the end-to-end process of applying ITIL practices to all areas of service management.
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