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ITIL Foundation Courses | IT Service Management Certifications

  • Trusted as the Worlds Largest ITIL Certified Classroom Training Provider. Our ITIL Courses are delivered by Expert ITIL Consultants
  • Exam Pass Guarantee: Enrol in any of our ITIL Foundations Courses, and we guarantee that you will pass the ITIL exam. See FAQs.
  • Guaranteed to Run: All our ITIL Foundation courses in United Kingdom are guaranteed to run. See FAQs
  • SPECIAL OFFER: All Certified BCS ITIL Training Courses in United Kingdom will now include Official BCS Classroom Exams. Successfully trained over 15,000 Delegates
  • Guaranteed Best Price in the Industry with over 99% Pass Rate by a Fully Licensed and Accredited Training Provider
  • All ITIL Courses Include Official Course Materials, Exams and Certificates. Delivered by Expert Trainers in Luxury Venues in United Kingdom
Schedule
Course Dates, Locations & Prices (Top)
Course Name Date Location Duration Price Book Online
ITIL® Foundation 29/08/2017 3 places left Birmingham
3 days £565£495 Book now Enquire
ITIL® Foundation 04/09/2017 3 places left Manchester
3 days £565£495 Book now Enquire
ITIL® Foundation 04/09/2017 3 places left London
3 days £565£485 Book now Enquire
ITIL® Foundation 04/09/2017 3 places left Norwich
3 days £1295 Book now Enquire
ITIL® Foundation 11/09/2017 4 places left London
3 days £565£485 Book now Enquire
ITIL® Foundation 11/09/2017 3 places left Birmingham
3 days £565 Book now Enquire
ITIL® Foundation 11/09/2017 3 places left Southampton
3 days £595 Book now Enquire
ITIL® Foundation 11/09/2017 3 places left Sheffield
3 days £1295 Book now Enquire
ITIL® Foundation 18/09/2017 3 places left Glasgow
3 days £565 Book now Enquire
ITIL® Foundation 18/09/2017 4 places left London
3 days £565£485 Book now Enquire
ITIL® Foundation 18/09/2017 3 places left Manchester
3 days £565 Book now Enquire
ITIL® Foundation 18/09/2017 Aberdeen
3 days £575£539 Book now Enquire
ITIL® Foundation 18/09/2017 Milton Keynes
3 days £575£565 Book now Enquire
ITIL® Foundation 18/09/2017 Belfast
3 days £785 Book now Enquire
ITIL® Foundation 25/09/2017 4 places left London
3 days £565 Book now Enquire
ITIL® Foundation 25/09/2017 4 places left Birmingham
3 days £565 Book now Enquire
ITIL® Foundation 25/09/2017 Dublin
3 days €839 Book now Enquire
ITIL® Foundation 02/10/2017 Manchester
3 days £565 Book now Enquire
ITIL® Foundation 02/10/2017 5 places left London
3 days £565 Book now Enquire
ITIL® Foundation 02/10/2017 Reading
3 days £575£565 Book now Enquire

Course Information (Top)

Description

ITIL® Foundation Overview

Our top-selling course, ITIL® Foundation consists of 3 days of classroom training for the ITIL® Foundation exam, which is taken on the final day.

ITIL® Foundation is the entry-level ITIL® certification, designed for beginners to the framework. Suitable for those with no previous knowledge of ITIL®, ITIL® Foundation introduces core concepts of ITIL®, including the service lifecycle and its stages. As it provides introductory knowledge, the course is suitable for a wide audience, including both operational staff and senior management. It is also a prerequisite for further study of the ITIL® scheme, including ITIL® Practitioner and the Intermediate certifications.

The top-level understanding of ITIL® provided by ITIL® Foundation will benefit anybody working in an organisation which has implemented or is looking to implement the ITIL® framework to help manage service delivery and increase value provided to customers.

This course is accredited by BCS on behalf of AXELOS.

Course Content

ITIL® Foundation Outline

The course covers the following topics:

  • An Introduction to IT Service Management

  • Service Management as a Practice

  • Service Strategy

  • Service Strategy Processes

  • Service Design

  • Service Transition

  • Service Operation

  • Continual Service Improvement

  • Technology and Architecture

  • Competences and Skills for Service Management

best-price      customer-charter

Exam Details

ITIL® Foundation Exam

The ITIL® Foundation exam measures knowledge of the basic terminology, concepts, and principles behind ITIL® and service management.

  • 40 multiple choice questions

  • 60 minutes

  • Pass mark: 65% or 26/40

  • Closed book

 

Audience

Who should attend?

The course can benefit anybody wishing to learn about the basics of ITIL®, including those working in a service delivery or service desk capacity.

 

Prerequisites

There are no prerequisites for this course.

FAQs
  • Course Availability

    The spaces remaining on all courses across the website reflect the availability of the maximum printed course materials and equipment available in stock for any given event. If the spaces remaining do not appear, then there is comfortably enough lead time to provision course materials and equipment upon booking.


  • What is ITIL®?

    ITIL is a best practice framework for IT service management. It provides guidance to businesses and individuals on how to use IT to meet business needs and deliver value to its users. ITIL is supported by a comprehensive certification scheme which spans knowledge from the principles to how the entire framework fits together.


  • Is this course accredited?

    Yes, this course is accredited by BCS on behalf of AXELOS.


  • Are there any prerequisites?

    As it is designed for beginners, there are no prerequisites to take this course.


  • What does the course fee include?

    The course fee includes 3 days of classroom tuition from an expert trainer as well as a comprehensive candidate pack featuring presentation slides, exercises, and sample examinations.


  • What time shall I arrive at the venue?

    Please arrive at 8:45am for 9am start. The course hours are 9am-5pm each day.


  • Where can I find more information about ITIL?

    You read more about ITIL on our ITIL topic page, which links to a number of pages which go into greater detail about ITIL, its courses, and its methodology.


Why Choose us?
  • Certified and Approved

    We're accredited by leading training organisations including AXELOS, BCS, The Chartered Institute of IT, APMG, PMI, The Open Group and many more.


  • Best Price Guarantee

    As well as providing the best training in the industry, we'll also provide it at the best price. We'll beat any like for like quote from our competitors.


  • World's Largest Global Training Provider

    We offer training in the more locations than any other provider with over 1200 training locations globally.


  • Trusted by Industry Leading Brands

    We're proud of our range of high-profile clients including brands such as JP Morgan, HSBC, British Airways, BskyB, Sony, AT&T to name only a few


  • Hands-on, Expert Instructor-led Classroom Training

    All our trainers are hand-picked, highly experienced, subject matter experts, who can not only train you but also use real world and practical examples.


  • Dedicated 24/7 Support

    We are here to provide help and guidance before, during and after your training course to make sure you get the most from your training

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