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ITIL Training - ITIL Courses - ITIL Certification

  • ITIL 2011 is a Globally Recognised qualification for effective IT Service Management
  • The training course is Fully Accredited by BCS and based on the latest version
  • GUARANTEED LOWEST PRICE IN THE INDUSTRY
  • Understand Key ITIL Principles, Models & Terminology
  • Includes OFFICIAL Training course material, exams and certificates
  • Very high ITIL delegate pass rates
  • Courses delivered by experienced World Class ITIL Training instructors
  • ITIL Training in luxury nationwide venues
  • Earning potential with ITIL qualification between £40k and £70k*
  • Book Online or Call 01344 203999 to speak to a ITIL Training advisor today

Course Dates, Locations & Prices (Top)

Course Name Date Location Duration Price Book Online
ITIL® Foundation 10/08/2015 3 places left London 3 days £465£455 Book nowEnquire
ITIL® Foundation 10/08/2015 3 places left Glasgow 3 days £525 Book nowEnquire
ITIL® Foundation 10/08/2015 3 places left Belfast 3 days £789 Book nowEnquire
ITIL® Foundation 10/08/2015 3 places left Chelmsford 3 days £1999 Book nowEnquire
ITIL® Foundation 10/08/2015 3 places left Dublin 3 days €785 Book nowEnquire
ITIL® Foundation 10/08/2015 3 places left Dundee 3 days £1999 Book nowEnquire
ITIL® Foundation 10/08/2015 3 places left Ipswich 3 days £689 Book nowEnquire
ITIL® Foundation 10/08/2015 3 places left Northampton 3 days £1999 Book nowEnquire
ITIL® Foundation 10/08/2015 3 places left Nottingham 3 days £675 Book nowEnquire
ITIL® Foundation 10/08/2015 3 places left Plymouth 3 days £1059 Book nowEnquire
ITIL® Foundation 10/08/2015 3 places left Swansea 3 days £1999 Book nowEnquire
ITIL® Foundation 10/08/2015 3 places left Watford 3 days £1999 Book nowEnquire
ITIL® Foundation 10/08/2015 3 places left Windsor Town 3 days £1999 Book nowEnquire
ITIL® Foundation 10/08/2015 3 places left York 3 days £1999 Book nowEnquire
ITIL® Foundation 10/08/2015 3 places left Coventry 3 days £1999 Book nowEnquire
ITIL® Foundation 10/08/2015 4 places left Chester 3 days £1999 Book nowEnquire
ITIL® Foundation 10/08/2015 3 places left Birmingham 3 days £525 Book nowEnquire
ITIL® Foundation 10/08/2015 Bristol 3 days £525 Book nowEnquire
ITIL® Foundation 10/08/2015 Leeds 3 days £525 Book nowEnquire
ITIL® Foundation 10/08/2015 Reading 3 days £525 Book nowEnquire

Course Information (Top)

Overview

The Knowledge Academy ITIL® Foundation 3 day course covers the following topics:

Introduction

This 3 day ITIL Foundation course will provide you with everything they need to pass the ITIL Foundation exam. Through a combination of presentations, exercises and discussions, the course will cover the key principles and concepts of ITIL, and prepare you for the exam, which is taken on the final day. Passing ITIL Foundation will allow you to go on to achieve the higher levels of ITIL qualification.

Pre-Course Reading

  • We recommend you read 'An Introductory Overview of ITIL® V3'
  • This will be provided as a PDF document.

Prerequisites

This course is open to everyone and there are no prerequisites.

Who Should Attend?

We recommend this course to anybody who is interested in learning more about ITIL.

Course Structure

  • Two days of classroom-based training covering the key principles of ITIL
  • The exam is on the day and lasts 1 hour

Course Content

The course covers the following topics:

Service Management as a Practice:

  • Efficient development of new services and the improvement of existing services
  • Good practice
  • Functions, Roles and Processes
     

Service Strategy:

  • Types of Service Provision
  • Service Portfolio Management
  • Financial Management
  • Demand Management
  • Business case

Service Design:

  • Service Catalogue Management
  • Supplier Management
  • Service Level Management
  • Availability Management
  • Capacity Management
  • IT Service Continuity Management
  • Information Security Management
     

Service Transition:

  • Service Asset and Configuration Management
  • Change Management
  • Knowledge Management
  • Release and Deployment Management

Service Operation: day to day, business as usual activities

  • Incident Management
  • Problem Management
  • Request Fulfilment
  • Event Management
  • Access Management
  • Functions: Service Desk, Technical Management, Operations Management and Applications Management

Continual Service Improvement: how to improve the cost effectiveness and efficiency of service provision

  • CSI Model
  • Deming Cycle

ITIL Foundation Examination

  • Multiple choice
  • 40 questions
  • 1 hour
  • Pass mark is 65%

Why choose The Knowledge Academy?

  • We give you a comprehensive courseware folder with presentation slides, quick reference guide, full syllabus and mock exams
  • We make the learning experience enjoyable
  • We are trusted by globally leading brands such as JP Morgan, HSBC and Sony as a learning partner of choice.
  • We provide pre- and post-course support so you never feel alone
  • All of our training is hands-on, using real world examples
  • As a market leader, we have an extremely high global pass rate
  • Over 90% of our delegates come back to us for further training
  • We have the best instructors in the industry which is reflected in our position as the market leader for professional qualifications
  • We provide value for money and trained over 25,000 delegates in 2014
  • We have some of the most luxurious course venues worldwide

Click ‘Book Now’ or ‘Enquire’ next to the date of your choice and our expert advisors will be in touch.

What is ITIL?

ITIL (Information Technology Infrastructure Library) is a best practice framework for IT Service Management. It is based around the idea that IT services in a business should be aligned to the business’s needs and support its core functions.

ITIL is managed by AXELOS, the best practice advisor formed jointly by the UK government and the business services company Capita. It is used by major organisations such as Microsoft, NASA and the UK’s National Health Service.

Case Study

The IRS (Internal Revenue Service), the US government agency in charge of tax collection, was looking to improve its efficiency for the years 2009 – 2013. They decided to focus on improvement in two areas: people and technology. ITIL helped them improvement their management of technology, and has remained a key part of the organisation ever since.

Faced with a number of options, including outsourcing some of their IT services, the IRS spent a year researching how to improve their service management. Eventually they chose ITIL, as it would make their work more streamlined while delivering the best quality of service to their customers at the best value to the organisation.

To implement ITIL successfully, the IRS focused on training their executive teams to see the benefits of ITIL. This ensured the roll out of ITIL was fully supported, with proper funding available.

As a result of its successful implementation of ITIL, the IRS earned level 3 certification for its use of ITIL in 2012, bringing it up to “world-class” standing.

ITIL® is a registered trade mark of AXELOS Limited

FAQs
  • Is this course accredited?

    Yes, it is accredited by BCS, The Chartered Institute for IT.

  • What version of ITIL is this based on?

    All of The Knowledge Academy's ITIL courses are based on the newest version of ITIL, 2011.

  • What experience does the course instructor have?

    All of our instructors are fully accredited and have over ten years of experience with the ITIL framework.

  • What does The Knowledge Academy provide me on the course?

    We provide pre-course reading, The Knowledge Academy courseware folder, official certificates and refreshments.

  • Does the course include exams?

    Yes, the course includes your ITIL Foundation exam.

  • Are there any prerequisites for the ITIL examinations?

    There are no prerequisites for the exams.

  • What is the structure of the exams?

    The Foundation exam is a multiple choice exam taken on the final day of the course.

  • What is the pre-course reading?

    We recommend you read 'An Introductory Overview of ITIL® V3', which will be provided.

  • What are the training hours?

    The course starts at 9am and finishes at 5pm each day.

  • What time shall I arrive at the venue?

    Please arrive at your training venue for 08:45am

  • Will there be homework?

    There will be some reading and a few practice papers throughout the course. Completing these will ensure you have the best possible chance of passing the exam.

  • How long until I receive the course confirmation details?

    You will receive confirmation details as soon as your place has been booked and confirmed.

What's Included?
  • The Knowledge Academy Courseware Book, including presentation slides, full syllabus and mock exam
  • Pre-Course Material
  • Exam
  • Certificate
  • Experienced Instructor
  • Refreshments
Video

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