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IT Service Management

ITIL® Foundation

Summary

Duration: 3 Days Exam:Included Location(s): 90 in UK Accredited:YesAccrediting body:ITIL (BCS) Delivery: Classroom Price from:

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ITIL® Foundation Outline

This ITIL® Foundation training course will explore the following modules:

Module 1: An Introduction to ITIL®

  • Introducing IT Service Management
  • Practicing Service Management
  • The IT Service Lifecycle Overview

Module 2: The IT Service Lifecycle

  • Service Strategy
  • Service Design
  • Service Transition
  • Service Operation
  • Continual Service Improvement

Module 3: Aspects

  • Concepts
  • Terminology
  • Main Principles and Models
  • Roles
  • Functions

Module 4: Processes

  • Service Level Management
  • Service Continuity
  • Configuration Management
  • Release Management
  • Incident and Problem Management

Module 5: Automation and ITIL® Success

  • Technology and Architecture
  • Competencies
  • Service Management Skills

About this course

ITIL® Foundation Overview

Our ITIL® Foundation training course will provide delegates with a detailed knowledge of basic ITIL® framework, terminology, and concepts. This course will introduce them to ITIL® as an approach, in the context of the Service Lifecycle.

ITIL® (IT Infrastructure Library) offers best practice techniques for the optimisation of IT services. Essentially, ITIL® assists organisations in coordinating their IT requirements with business goals. ITIL® methodology is implemented worldwide, as it is the global standard for IT service management, thus it is a widely adopted and trusted procedure.

During this training course, delegates will become familiar with key ITIL® terminology, understand the link between processes and the lifecycle, and will be able to explain service management as a practice. This course will cover the phases of the Service Lifecycle, which provide a sufficient overview of the alliance between IT and business strategy.

The Service Lifecycle is comprised of:

  • Service Strategy
  • Service Design
  • Service Transition
  • Service Operation
  • Continual Service Improvement

Thus, delegates will gain an insight into these elements.

As well as this, individuals will learn about the service desk function, how automation integrates processes, and they will acquire an understanding of the key roles within service management. Towards the end of this training course, service management skills and successfulness with ITIL® will be an area of focus.

This ITIL® training course intends to prepare delegates for the ITIL® Foundation examination, which is taken on the final day of this 3-day course. The Knowledge Academy’s ITIL® Foundation training course is accredited by BCS, on behalf of AXELOS.


Who should attend?

This ITIL® Foundation training course is designed for anybody wishing to acquire a basic understanding of the ITIL® framework. This course would benefit those working in a service delivery or service desk discipline, as well as IT professionals who are interested in adopting/have adopted ITIL® within their organisation.  

Prerequisites

There are no formal prerequisites for ITIL® Foundation, thus anyone can attend. 


ITIL® Foundation Exam

The ITIL® Foundation exam tests knowledge of the basic terminology, concepts, and principles behind ITIL® and service management.

  • 40 questions
  • Multiple choice 
  • Duration of 60 minutes
  • Pass mark of 65% or 26/40
  • Closed book​

Find dates & prices for ITIL® Foundation

Birmingham
Mon 23rd Oct 17
Classroom 3 days 3 places left
£799
£539
London
Mon 23rd Oct 17
Classroom 3 days 5 places left
£799
£495
Manchester
Mon 30th Oct 17
Classroom 3 days 5 places left
£799
£539
London
Mon 30th Oct 17
Classroom 3 days
£799
£495
London
Mon 6th Nov 17
Classroom 3 days
£799
£539
Cambridge
Mon 6th Nov 17
Classroom 3 days
£1299
Brighton
Mon 13th Nov 17
Classroom 3 days
£779
London
Mon 13th Nov 17
Classroom 3 days
£799
£539
Manchester
Mon 13th Nov 17
Classroom 3 days
£799
£539
Southampton
Mon 13th Nov 17
Classroom 3 days 4 places left
£995
£619
Cardiff
Mon 13th Nov 17
Classroom 3 days
£1299
Birmingham
Mon 20th Nov 17
Classroom 3 days 4 places left
£799
£539
London
Mon 20th Nov 17
Classroom 3 days
£799
£539
Glasgow
Mon 20th Nov 17
Classroom 3 days 5 places left
£999
£495
Liverpool
Mon 20th Nov 17
Classroom 3 days 5 places left
£1299
£539
London
Mon 27th Nov 17
Classroom 3 days
£799
£539
Norwich
Mon 27th Nov 17
Classroom 3 days
£1999
London
Mon 4th Dec 17
Classroom 3 days
£799
£539
Manchester
Mon 4th Dec 17
Classroom 3 days
£799
£539
Reading
Mon 4th Dec 17
Classroom 3 days 5 places left
£999
£539
Nottingham
Mon 4th Dec 17
Classroom 3 days
£1299
£539
London
Mon 11th Dec 17
Classroom 3 days
£799
£539
Birmingham
Mon 11th Dec 17
Classroom 3 days 5 places left
£799
£539
Edinburgh
Mon 11th Dec 17
Classroom 3 days 3 places left
£999
£539
Newcastle
Mon 11th Dec 17
Classroom 3 days
£1299
£539
Brighton
Mon 11th Dec 17
Classroom 3 days
£1299
£539
Sheffield
Mon 11th Dec 17
Classroom 3 days
£1299
Maidstone
Mon 11th Dec 17
Classroom 3 days
£1999
London
Mon 18th Dec 17
Classroom 3 days
£799
£539
Manchester
Mon 18th Dec 17
Classroom 3 days
£799
£539
Dublin
Mon 18th Dec 17
Classroom 3 days
€1299
Leeds
Tue 2nd Jan 18
Classroom 3 days
£799
London
Tue 2nd Jan 18
Classroom 3 days
£799
Manchester
Tue 2nd Jan 18
Classroom 3 days
£799
Brighton
Tue 2nd Jan 18
Classroom 3 days
£1299
Belfast
Tue 2nd Jan 18
Classroom 3 days
£1299
Maidstone
Tue 2nd Jan 18
Classroom 3 days
£1999
Birmingham
Mon 8th Jan 18
Classroom 3 days
£799
London
Mon 8th Jan 18
Classroom 3 days
£799
Milton Keynes
Mon 8th Jan 18
Classroom 3 days
£999
London
Mon 15th Jan 18
Classroom 3 days
£799
Edinburgh
Mon 15th Jan 18
Classroom 3 days
£999
Manchester
Mon 22nd Jan 18
Classroom 3 days
£799
London
Mon 22nd Jan 18
Classroom 3 days
£799
Aberdeen
Mon 22nd Jan 18
Classroom 3 days
£1299
London
Mon 29th Jan 18
Classroom 3 days
£799
Reading
Mon 29th Jan 18
Classroom 3 days
£999
Cambridge
Mon 29th Jan 18
Classroom 3 days
£1299
London
Mon 5th Feb 18
Classroom 3 days
£799
Glasgow
Mon 5th Feb 18
Classroom 3 days
£999
Norwich
Mon 5th Feb 18
Classroom 3 days
£1999
Bristol
Mon 12th Feb 18
Classroom 3 days
£799
Birmingham
Mon 12th Feb 18
Classroom 3 days
£799
London
Mon 12th Feb 18
Classroom 3 days
£799
London
Mon 19th Feb 18
Classroom 3 days
£799
Manchester
Mon 19th Feb 18
Classroom 3 days
£799
Milton Keynes
Mon 19th Feb 18
Classroom 3 days
£999
London
Mon 26th Feb 18
Classroom 3 days
£799
Southampton
Mon 26th Feb 18
Classroom 3 days
£995
Nottingham
Mon 26th Feb 18
Classroom 3 days
£1299
Birmingham
Mon 5th Mar 18
Classroom 3 days
£799
London
Mon 5th Mar 18
Classroom 3 days
£799
Dublin
Mon 5th Mar 18
Classroom 3 days
€1299
Newcastle
Mon 5th Mar 18
Classroom 3 days
£1299
London
Mon 12th Mar 18
Classroom 3 days
£799
Manchester
Mon 12th Mar 18
Classroom 3 days
£799
Reading
Mon 12th Mar 18
Classroom 3 days
£999
London
Mon 19th Mar 18
Classroom 3 days
£799
Cardiff
Mon 19th Mar 18
Classroom 3 days
£1299
Liverpool
Mon 19th Mar 18
Classroom 3 days
£1299
Manchester
Mon 26th Mar 18
Classroom 3 days
£799
London
Mon 26th Mar 18
Classroom 3 days
£799
Milton Keynes
Mon 26th Mar 18
Classroom 3 days
£999
London
Tue 3rd Apr 18
Classroom 3 days
£799
Leeds
Tue 3rd Apr 18
Classroom 3 days
£799
Sheffield
Tue 3rd Apr 18
Classroom 3 days
£1299
London
Mon 9th Apr 18
Classroom 3 days
£799
Birmingham
Mon 9th Apr 18
Classroom 3 days
£799
Manchester
Mon 16th Apr 18
Classroom 3 days
£799
London
Mon 16th Apr 18
Classroom 3 days
£799
London
Mon 23rd Apr 18
Classroom 3 days
£799
Edinburgh
Mon 23rd Apr 18
Classroom 3 days
£999
London
Mon 30th Apr 18
Classroom 3 days
£799
Manchester
Mon 30th Apr 18
Classroom 3 days
£799
Reading
Mon 30th Apr 18
Classroom 3 days
£999
London
Tue 8th May 18
Classroom 3 days
£799
Glasgow
Tue 8th May 18
Classroom 3 days
£999
Birmingham
Mon 14th May 18
Classroom 3 days
£799
London
Mon 14th May 18
Classroom 3 days
£799
Milton Keynes
Mon 14th May 18
Classroom 3 days
£999
Manchester
Mon 21st May 18
Classroom 3 days
£799
London
Mon 21st May 18
Classroom 3 days
£799
London
Tue 29th May 18
Classroom 3 days
£799
Southampton
Tue 29th May 18
Classroom 3 days
£995
Bristol
Mon 4th Jun 18
Classroom 3 days
£799
Birmingham
Mon 4th Jun 18
Classroom 3 days
£799
London
Mon 4th Jun 18
Classroom 3 days
£799
London
Mon 11th Jun 18
Classroom 3 days
£799
Brighton
Mon 11th Jun 18
Classroom 3 days
£1299
Manchester
Mon 18th Jun 18
Classroom 3 days
£799
London
Mon 18th Jun 18
Classroom 3 days
£799
London
Mon 25th Jun 18
Classroom 3 days
£799
Cardiff
Mon 25th Jun 18
Classroom 3 days
£1299
Maidstone
Mon 25th Jun 18
Classroom 3 days
£1999
London
Mon 2nd Jul 18
Classroom 3 days
£799
Birmingham
Mon 2nd Jul 18
Classroom 3 days
£799
London
Mon 9th Jul 18
Classroom 3 days
£799
Belfast
Mon 9th Jul 18
Classroom 3 days
£1299
Manchester
Mon 16th Jul 18
Classroom 3 days
£799
London
Mon 16th Jul 18
Classroom 3 days
£799
London
Mon 23rd Jul 18
Classroom 3 days
£799
Reading
Mon 23rd Jul 18
Classroom 3 days
£999
London
Mon 30th Jul 18
Classroom 3 days
£799
Milton Keynes
Mon 30th Jul 18
Classroom 3 days
£999
London
Mon 6th Aug 18
Classroom 3 days
£799
Dublin
Mon 6th Aug 18
Classroom 3 days
€1299
London
Mon 13th Aug 18
Classroom 3 days
£799
Birmingham
Mon 13th Aug 18
Classroom 3 days
£799
Manchester
Mon 20th Aug 18
Classroom 3 days
£799
London
Mon 20th Aug 18
Classroom 3 days
£799
Leeds
Tue 28th Aug 18
Classroom 3 days
£799
London
Tue 28th Aug 18
Classroom 3 days
£799
Bristol
Tue 28th Aug 18
Classroom 3 days
£799
Birmingham
Mon 3rd Sep 18
Classroom 3 days
£799
London
Mon 3rd Sep 18
Classroom 3 days
£799
London
Mon 10th Sep 18
Classroom 3 days
£799
Edinburgh
Mon 10th Sep 18
Classroom 3 days
£999
Manchester
Mon 17th Sep 18
Classroom 3 days
£799
London
Mon 17th Sep 18
Classroom 3 days
£799
Liverpool
Mon 17th Sep 18
Classroom 3 days
£1299
London
Mon 24th Sep 18
Classroom 3 days
£799
Southampton
Mon 24th Sep 18
Classroom 3 days
£995
Cardiff
Mon 24th Sep 18
Classroom 3 days
£1299
London
Mon 1st Oct 18
Classroom 3 days
£799
Milton Keynes
Mon 1st Oct 18
Classroom 3 days
£999
Cambridge
Mon 1st Oct 18
Classroom 3 days
£1299
London
Mon 8th Oct 18
Classroom 3 days
£799
Birmingham
Mon 8th Oct 18
Classroom 3 days
£799
Norwich
Mon 8th Oct 18
Classroom 3 days
£1999
London
Mon 15th Oct 18
Classroom 3 days
£799
Glasgow
Mon 15th Oct 18
Classroom 3 days
£999
Newcastle
Mon 15th Oct 18
Classroom 3 days
£1299
London
Mon 22nd Oct 18
Classroom 3 days
£799
Manchester
Mon 22nd Oct 18
Classroom 3 days
£799
Sheffield
Mon 22nd Oct 18
Classroom 3 days
£1299
London
Mon 29th Oct 18
Classroom 3 days
£799
Reading
Mon 29th Oct 18
Classroom 3 days
£999
Birmingham
Mon 5th Nov 18
Classroom 3 days
£799
London
Mon 5th Nov 18
Classroom 3 days
£799
Aberdeen
Mon 5th Nov 18
Classroom 3 days
£1299
London
Mon 12th Nov 18
Classroom 3 days
£799
Leeds
Mon 12th Nov 18
Classroom 3 days
£799
Nottingham
Mon 12th Nov 18
Classroom 3 days
£1299
London
Mon 19th Nov 18
Classroom 3 days
£799
Manchester
Mon 19th Nov 18
Classroom 3 days
£799
London
Mon 26th Nov 18
Classroom 3 days
£799
Milton Keynes
Mon 26th Nov 18
Classroom 3 days
£999
London
Mon 3rd Dec 18
Classroom 3 days
£799
Manchester
Mon 3rd Dec 18
Classroom 3 days
£799
Birmingham
Mon 3rd Dec 18
Classroom 3 days
£799
Bristol
Mon 10th Dec 18
Classroom 3 days
£799
London
Mon 10th Dec 18
Classroom 3 days
£799
Liverpool
Mon 10th Dec 18
Classroom 3 days
£1299
Manchester
Mon 17th Dec 18
Classroom 3 days
£799
London
Mon 17th Dec 18
Classroom 3 days
£799
Reading
Mon 17th Dec 18
Classroom 3 days
£999
London
Thu 27th Dec 18
Classroom 3 days
£799
Glasgow
Thu 27th Dec 18
Classroom 3 days
£999
Edinburgh
Thu 27th Dec 18
Classroom 3 days
£999

Why train with us?

Best Price in the Industry

We have the guaranteed best price for our courses in the industry

Trusted & Approved

Our ITIL® courses are accredited by BCS, The Chartered Institute of IT on behalf of AXELOS.

Resources Included

Resources are included for a comprehensive learning experience

Various Delivery Methods

Flexible delivery methods are available depending on your learning style

ITIL® Foundation FAQs

ITIL® is a best practice framework for IT service management. It provides guidance to businesses and individuals on how to use IT to meet business needs and deliver value to its users. ITIL® is supported by a comprehensive certification scheme, which spans knowledge from the principles to how the entire framework fits together.
Yes, this course is accredited by BCS on behalf of AXELOS.
As it is designed for beginners, there are no prerequisites to take this course.
The course fee includes 2-3 days of classroom tuition from an expert trainer as well as a comprehensive candidate pack featuring presentation slides, exercises, and sample examinations.
Please arrive at 8:45am for 9am start. The course hours are 9am-5pm each day.
You read more about ITIL® on our ITIL® topic page, which links to a number of pages which go into greater detail about ITIL, its courses, and its methodology.

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