Who should attend this ITIL® 4 Foundation Certification Training?
The ITIL®4 Foundation Certification Course is crafted to provide a comprehensive understanding of the ITIL® framework, catering to a broad spectrum of individuals within and beyond the IT industry. This ITIL® 4 certification training is particularly valuable for:
- IT Service Desk Staff
- IT Managers
- IT Operations Managers
- IT Project Managers
- Business Analysts in IT
- Service Delivery Managers
- IT Architects
- Quality Assurance Managers in IT
- IT Service Management (ITSM) Managers
Prerequisites of the ITIL® 4 Foundation Certification
There are no formal prerequisites for attending this ITIL® 4 Foundation Certification Course.
ITIL 4 Foundation Certification Training Overview
ITIL® 4 is an IT service management framework that provides advice for developing, delivering, and continuously upgrading IT services to suit the changing demands of organisations and customers. The ITIL® 4 framework is important for IT professionals and organisations seeking to improve their IT service management practices. Our ITIL® 4 Foundation Certification Training aims to provide an understanding of the ITIL framework and its applications. This ITIL Certification will provide learners with in-depth knowledge of ITIL® practices, principles, and concepts, enabling them to streamline the service delivery and support functions of their organisations. Pursuing this ITIL Training helps individuals get equipped with the necessary IT service management skills and techniques to enhance their career opportunities and increase their earnings.
In this 2-day ITIL® 4 Foundation Certification Course, delegates will study the fundamentals of IT service management as well as how to apply ITIL® concepts and practices to improve business processes. During this ITIL Certification Training, they will learn various key concepts of service management, including value creation, stakeholder and service consumer roles, and service offerings. This certification training will be led by our highly skilled and knowledgeable trainer, who has years of experience in teaching and will help delegates get a complete understanding of this ITIL 4 framework.
Course Objectives:
- To describe the relationship between products, services, and service offerings
- To attain in-depth knowledge about the four dimensions of service management
- To understand the roles of stakeholders and service consumers in creating value
- To define service offerings and their relationship to products and services
- To become familiar with the ITIL® service value chain and its activities
- To gain knowledge about value co-creation, service provision, and consumption
After attending this ITIL Certification Training, delegates will be able to create value with services, including outcomes, output, cost, risk, and warranty. They will also be able to apply the guiding principles effectively using measurement.