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ITIL is a globally recognised Framework used by organisations help manage all aspects of the company’s IT needs, big or small, as it is flexible and scalable. A key reason to the success of ITIL is the associated ITIL training and certifications, which help companies identify people who have the skill and understanding to implement the changes.
This ITIL® Foundation course will provide you with everything they need to pass the ITIL® Foundation exam. Through a combination of presentations, exercises and discussions, the course will cover the key principles and concepts of ITIL®, and prepare you for the exam, which is taken on the final day. Passing ITIL® Foundation will allow you to go on to achieve the higher levels of ITIL® qualification. ITIL qualifications set the global benchmark of quality for all IT professional. Service providers and individuals recognise the ITIL brand and this is a key motivator for ITIL training.
This course is open to everyone and there are no prerequisites.
The ITIL Foundation certification can benefit anyone who has an interest in the subject.
This certification is primarily aimed at:
The course covers the following topics:
The ITIL® Foundation Exam consists of:
The IRS (Internal Revenue Service), the US government agency in charge of tax collection, was looking to improve its efficiency for the years 2009 – 2013. They decided to focus on improvement in two areas: people and technology. ITIL® helped them improve their management of technology, and has remained a key part of the organisation ever since.
Faced with a number of options, including outsourcing some of their IT services, the IRS spent a year researching how to improve their service management. Eventually, they chose ITIL, as it would make their work more streamlined while delivering the best quality of service to their customers at the best value to the organisation.
To implement ITIL® successfully, the IRS focused on training their executive teams to see the benefits of ITIL®. This ensured the roll out of ITIL® was fully supported, with proper funding available.
As a result of its successful implementation of ITIL®, the IRS earned level 3 certification for its use of ITIL® in 2012, bringing it up to “world-class” standing.
Included in your professional certification: one year’s free BCS, The Chartered Institute for IT, Associate membership.
Upon passing your examination, make the most of your professional certification and continue your career development with BCS Associate membership. Whether you’re looking for career support through the BCS global skills, training and development framework, SFIAplus, seeking promotion or a network of new contacts, we’re here to support you. BCS membership provides exclusive access to resources, content and opportunities that will enrich your career.
BCS Membership allows you to give back to society. Some of the industry’s challenges are around personal data, health, education, and IT capabilities. By becoming part of our professional community, you can get involved and do your bit to make IT good for society.
The spaces remaining on all courses across the website reflect the availability of the maximum printed course materials and equipment available in stock for any given event. If the spaces remaining do not appear, then there is comfortably enough lead time to provision course materials and equipment upon booking.
Yes, it is accredited by BCS, The Chartered Institute for IT.
All of The Knowledge Academy's ITIL® courses are based on the newest version of ITIL®, 2011.
All of our instructors are fully accredited and highly experienced in IT Service Management
We provide Classroom Training, pre-course reading, fully accredited course ware, official certificates and exams and refreshments.
Yes, the course includes your ITIL® Foundation exam.
There are no prerequisites for the exams.
The course starts at 9am and finishes at 5pm each day.
Please arrive at your training venue for 08:45am
There will be some reading and a few practice papers throughout the course. Completing these will ensure you have the best possible chance of passing the exam.
You will receive confirmation details as soon as your place has been booked and confirmed.
The Knowledge Academy offers an ITIL® Exam Pass Guarantee which gives you confidence that we will support your learning until you pass your ITIL® exam*. We guarantee that you will pass your ITIL® exam after completing our ITIL® class. If you do not pass the exam on the 1st attempt, we will allow you to attend the class free of charge. All we require is for you to take the exam within 30 days of completing the class, attend all class days and complete all class assignments, including your ITIL® practice exams. ITIL® examination results must be verified to confirm re-enrolment and is subject to availability.
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