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This ITIL® Foundation training course will explore the following modules:
Module 1: An Introduction to ITIL®
Module 2: The IT Service Lifecycle
Module 3: Aspects
Module 4: Processes
Module 5: Automation and ITIL® Success
Our ITIL® Foundation training course will provide delegates with a detailed knowledge of basic ITIL® framework, terminology, and concepts. This course will introduce them to ITIL® as an approach, in the context of the Service Lifecycle.
ITIL® (IT Infrastructure Library) offers best practice techniques for the optimisation of IT services. Essentially, ITIL® assists organisations in coordinating their IT requirements with business goals. ITIL® methodology is implemented worldwide, as it is the global standard for IT service management, thus it is a widely adopted and trusted procedure.
During this training course, delegates will become familiar with key ITIL® terminology, understand the link between processes and the lifecycle, and will be able to explain service management as a practice. This course will cover the phases of the Service Lifecycle, which provide a sufficient overview of the alliance between IT and business strategy.
The Service Lifecycle is comprised of:
Thus, delegates will gain an insight into these elements.
As well as this, individuals will learn about the service desk function, how automation integrates processes, and they will acquire an understanding of the key roles within service management. Towards the end of this training course, service management skills and successfulness with ITIL® will be an area of focus.
This ITIL® training course intends to prepare delegates for the ITIL® Foundation examination, which is taken on the final day of this 3 Days course. The Knowledge Academy’s ITIL® Foundation training course is accredited by BCS, on behalf of AXELOS.Back to top
This ITIL® Foundation training course is designed for anybody wishing to acquire a basic understanding of the ITIL® framework. This course would benefit those working in a service delivery or service desk discipline, as well as IT professionals who are interested in adopting/have adopted ITIL® within their organisation.
There are no formal prerequisites for ITIL® Foundation, thus anyone can attend.
The ITIL® Foundation exam tests knowledge of the basic terminology, concepts, and principles behind ITIL® and service management.
The following is included in ITIL® Foundation Training Course:
We have the guaranteed best price for our courses in the industry
Resources are included for a comprehensive learning experience
Flexible delivery methods are available depending on your learning style
"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"
Joshua Davies, Thames Water
"...the trainer for this course was excellent. I would definitely recommend (and already have) this course to others."
Diane Gray, Shell
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