| Available 24 Hours Monday - Friday | 01344208452
Please enter course

Got a quick question or comment?
Send us enquiry.

Enter your details and we will call you back to discuss your requirements

ITIL Certification | ITIL Training | ITIL Courses | Belfast

  • Trusted as the Worlds Largest ITIL Certified Classroom Training Provider. Our ITIL Courses are delivered by Expert ITIL Consultants
  • Exam Pass Guarantee: Enrol in any of our ITIL Foundations Courses, and we guarantee that you will pass the ITIL exam. See FAQs.
  • Guaranteed to Run: All our ITIL Foundation courses in Belfast are guaranteed to run. See FAQs
  • SPECIAL OFFER: All Certified BCS ITIL Training Courses in Belfast will now include Official BCS Classroom Exams. Successfully trained over 15,000 Delegates
  • Guaranteed Best Price in the Industry with over 99% Pass Rate by a Fully Licensed and Accredited Training Provider
  • All ITIL Courses Include Official Course Materials, Exams and Certificates. Delivered by Expert Trainers in Luxury Venues in Belfast
Schedule ( Belfast )
Course Dates, Locations & Prices (Top)
Course Name Date Location Duration Price Book Online
ITIL® Foundation 18/09/2017 Belfast
3 days £785 Book now Enquire

Course Information (Top)


ITIL V3 Foundation Training

Introduction to ITIL V3 Foundation

ITIL is a globally recognised Framework used by organisations help manage all aspects of the company’s IT needs, big or small, as it is flexible and scalable. A key reason to the success of ITIL is the associated ITIL training and certifications, which help companies identify people who have the skill and understanding to implement the changes.

Why do the ITIL Foundation certification?

This ITIL® Foundation course will provide you with everything they need to pass the ITIL® Foundation exam. Through a combination of presentations, exercises and discussions, the course will cover the key principles and concepts of ITIL®, and prepare you for the exam, which is taken on the final day. Passing ITIL® Foundation will allow you to go on to achieve the higher levels of ITIL® qualification. ITIL qualifications set the global benchmark of quality for all IT professional. Service providers and individuals recognise the ITIL brand and this is a key motivator for ITIL training.

Course Overview

  • The Knowledge Academy are trusted as the Worlds Largest ITIL Certified Classroom Training Provider.
  • Our ITIL Courses are delivered by highly experienced, expert ITIL Consultants.
  • Exam Pass Guarantee: We offer an Exam Pass Guarantee, which means when you enrol in any of our ITIL Foundation Courses, and we guarantee that you will pass the ITIL exam. See FAQs.
  • All our ITIL Courses Include Official Course Materials, Exams and Certificates
  • All Certified BCS ITIL Training Courses will now include Official Classroom Exams.
  • We have successfully trained over 25,000 Delegates in ITIL
  • We offer Guaranteed Best Price in the Industry with over 99% Pass Rate by a Fully Licensed and Accredited Training Provider
  • All our ITIL Foundation courses in are guaranteed to run. See FAQs


This course is open to everyone and there are no prerequisites.

Who Should Attend?

The ITIL Foundation certification can benefit anyone who has an interest in the subject.

This certification is primarily aimed at:

  • Those who require a basic understanding of the ITIL framework
  • Those who need understanding of how ITIL can be used to enhance IT service management within an organization
  • IT professionals or others working within an organization that has adopted and adapted ITIL and who need to be informed about, or contribute to, ongoing service improvement.

Course Content

The course covers the following topics:

  • Service Management as a Practice:
    • Understand the concept of a good practice
    • The concept of a service
    • The concept of Service Management
    • Define processes, roles and functions
  • The Service Lifecycle
    • Understand and explain the Service Lifecycle and its key concepts
    • Understand the business value of the phases of the Service Lifecycle

ITIL Service Lifecycle

  • Key Concepts and Definitions
    • Understanding the key terminology and the key concepts of Service Management
  • Key Principles and Models
    • What is Service Strategy?
    • Understand the main goals and objectives of Service Strategy
    • Understand the 4 main activities of Service Strategy
    • Basic overview of value creation through services
    • Overview 3 Service Strategy processes
  • Service Design
    • Understand the importance of people, processes, products and partners
    • Understand the five major aspects of Service Design
    • Understand the different sourcing approaches Overview
    • of the 7 Service Design processes
  • Service Transition
    • Explain the Service V model
    • Overview of the3 Service Transition processes
  • Service Operation
    • IT Service versus technology components
    • Quality of Service versus cost of service
    • Reactive versus proactive
    • Overview of the 5 key Service Transition processes
    • Continual Service Improvement
    • Objectives of Continual Service Improvement
    • The 7 step improvement process
  • Functions
    • The Service Desk
    • Technical Management
    • Application Management
    • IT Operations Management
  • Roles
    • Understand the role of a Process owner
    • Understand the role of a Service Owner
    • The role of the RACI model in determining organisational structure
  • Technology and Architecture
    • Requirements for an integrated set of Service Management technology
    • How Service automation assists with integrated processes

ITIL® Foundation Examination

The ITIL® Foundation Exam consists of:

  • 40 Multiple choice questions
  • 1 hour
  • Pass mark is 65% (26/40)

Why choose The Knowledge Academy?

  • We give you a comprehensive courseware folder with presentation slides, quick reference guide, full syllabus and mock exams
  • We make the learning experience enjoyable
  • We are trusted by globally leading brands such as JP Morgan, HSBC and Sony as a learning partner of choice.
  • We provide pre- and post-course support so you never feel alone
  • All our training is hands-on, using real world examples
  • As a market leader, we have an extremely high global pass rate
  • Over 90% of our delegates come back to us for further training
  • We have the best instructors in the industry which is reflected in our position as the market leader for professional qualifications
  • We provide value for money and trained over 30,000 delegates in 2016
  • We have some of the most luxurious course venues worldwide

Click ‘Book Now’ or ‘Enquire’ next to the date of your choice and our expert advisors will be in touch.

Case Study

The IRS (Internal Revenue Service), the US government agency in charge of tax collection, was looking to improve its efficiency for the years 2009 – 2013. They decided to focus on improvement in two areas: people and technology. ITIL® helped them improve their management of technology, and has remained a key part of the organisation ever since.

Faced with a number of options, including outsourcing some of their IT services, the IRS spent a year researching how to improve their service management. Eventually, they chose ITIL, as it would make their work more streamlined while delivering the best quality of service to their customers at the best value to the organisation.

To implement ITIL® successfully, the IRS focused on training their executive teams to see the benefits of ITIL®. This ensured the roll out of ITIL® was fully supported, with proper funding available.

As a result of its successful implementation of ITIL®, the IRS earned level 3 certification for its use of ITIL® in 2012, bringing it up to “world-class” standing.

ITIL® is a registered trade mark of AXELOS Limited

BCS Membership

Included in your professional certification: one year’s free BCS, The Chartered Institute for IT, Associate membership.

Upon passing your examination, make the most of your professional certification and continue your career development with BCS Associate membership. Whether you’re looking for career support through the BCS global skills, training and development framework, SFIAplus, seeking promotion or a network of new contacts, we’re here to support you. BCS membership provides exclusive access to resources, content and opportunities that will enrich your career.

BCS Membership allows you to give back to society. Some of the industry’s challenges are around personal data, health, education, and IT capabilities. By becoming part of our professional community, you can get involved and do your bit to make IT good for society.

  • Course Availability

    The spaces remaining on all courses across the website reflect the availability of the maximum printed course materials and equipment available in stock for any given event. If the spaces remaining do not appear, then there is comfortably enough lead time to provision course materials and equipment upon booking.

  • Is this course accredited?

    Yes, it is accredited by BCS, The Chartered Institute for IT.

  • What version of ITIL® is this based on?

    All of The Knowledge Academy's ITIL® courses are based on the newest version of ITIL®, 2011.

  • What experience does the course instructor have?

    All of our instructors are fully accredited and highly experienced in IT Service Management

  • What does The Knowledge Academy provide me on the course?

    We provide Classroom Training, pre-course reading, fully accredited course ware, official certificates and exams and refreshments.

  • Does the course include exams?

    Yes, the course includes your ITIL® Foundation exam.

  • Are there any prerequisites for the ITIL® examinations?

    There are no prerequisites for the exams.

  • What are the training hours?

    The course starts at 9am and finishes at 5pm each day.

  • What time shall I arrive at the venue?

    Please arrive at your training venue for 08:45am

  • Will there be homework?

    There will be some reading and a few practice papers throughout the course. Completing these will ensure you have the best possible chance of passing the exam.

  • How long until I receive the course confirmation details?

    You will receive confirmation details as soon as your place has been booked and confirmed.

  • What is the Exam Pass Guarantee?

    The Knowledge Academy offers an ITIL® Exam Pass Guarantee which gives you confidence that we will support your learning until you pass your ITIL® exam*. We guarantee that you will pass your ITIL® exam after completing our ITIL® class. If you do not pass the exam on the 1st attempt, we will allow you to attend the class free of charge. All we require is for you to take the exam within 30 days of completing the class, attend all class days and complete all class assignments, including your ITIL® practice exams. ITIL® examination results must be verified to confirm re-enrolment and is subject to availability.

What's Included?
  • The Knowledge Academy Courseware Book, including presentation slides, full syllabus and mock exam
  • One year’s free BCS, The Chartered Institute for IT, Associate membership
  • Pre-Course Material
  • Exam
  • Certificate
  • Experienced Instructor
  • Refreshments

best-price      customer-charter

Why Choose us?
  • Certified and Approved

    We're accredited by leading training organisations including AXELOS, BCS, The Chartered Institute of IT, APMG, PMI, The Open Group and many more.

  • Best Price Guarantee

    As well as providing the best training in the industry, we'll also provide it at the best price. We'll beat any like for like quote from our competitors.

  • World's Largest Global Training Provider

    We offer training in the more locations than any other provider with over 1200 training locations globally.

  • Trusted by Industry Leading Brands

    We're proud of our range of high-profile clients including brands such as JP Morgan, HSBC, British Airways, BskyB, Sony, AT&T to name only a few

  • Hands-on, Expert Instructor-led Classroom Training

    All our trainers are hand-picked, highly experienced, subject matter experts, who can not only train you but also use real world and practical examples.

  • Dedicated 24/7 Support

    We are here to provide help and guidance before, during and after your training course to make sure you get the most from your training

 Contact Us  More Courses

Happy Customers

The Knowledge Academy provided a 5 star ITIL training course. The trainer was dedicated to the methodology and had many years of experience in the field which came in useful when explaining new processes and ideas. The teaching techniques varied from class discussions to power-point presentations which made learning fun.
Great company to train with - in particular the trainer Gary was fantastic and had lots of stories and experiences to share which made particular points stick in your mind. There was a great balance of fun with hard work and professionalism. Thorough training learning not just how to pass the exam but advice and guidance of how to apply to a real time situation as well. Overall a satisfying and successful experience.
I thought this course was excellent. It is true that you get out of it what you put in and you must be prepared to do the pre-work and homework or you will be left behind. I really enjoyed the ITIL course and thought the tutor was superb.
Best course I have been on in many years , Excellent tuition probably the best trainer I have had the pleasure of dealing with
Great course; not too basic or too difficult and it was made very enjoyable by the trainer. Will book the next level with you guys too when I have time. Thanks.
From a simple and concise booking process to an energetic and intensive course, I have felt as though TKA lived up to their good reputation. Time was given for anyone on the course to ask questions and I feel that I can speak for everyone when I say it was a positive and enriching experience.
I found The Knowledge Academy to be organised and responsive from the outset. There is a clear investment in ensuring a fun and productive experience through the use of highly trained instructors, user-friendly course material and comfortable facilities. I would definitely use The Knowledge Academy