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Exam results and what if I fail my ITIL® exams?

When will I receive my ITIL® exam results?

Whichever ITIL examination you take, you should receive the results within 3 weeks of the date of your exam.


How to get your ITIL Results

PeopleCert will send you an email asking you to log in to a secure website. From here you can view your results and download a certificate.


What if I fail my ITIL Course?

Although our ITIL training is fully accredited and designed to prepare you your ITIL exams as well as possible, the exams - especially at the Intermediate level and beyond - are meant to be rigorous, so if you fail, don’t worry - you can take another exam as soon as you feel ready. We recommend leaving a suitable period to prepare for re-sitting to make sure you’re fully prepared. Resit sessions for exams can be booked through us – contact us for details.