ITIL® Models

ITIL® Lifecycle Model:

This “Lifecycle” model demonstrates the five core publications and how they work together within the ITIL courses. These five dimensions map the entire ITIL Service Lifecycle, starting with the identification of the consumer needs and drivers of IT requirements, through to the design and application of the service and finally, the monitoring and development phase of the service.

• ITIL® Service Lifecycle - Continual Service Improvement - Service measurement and service reporting.

• ITIL® Service Lifecycle - Service Design - Service level, service catalogue, availability and supplier management.

• ITIL® Service Lifecycle - Service Operation - Problem, incident and event management.

• ITIL® Service Lifecycle - Service Transition - Change and knowledge management, service and testing validation, release and deployment management and the configuration management system.

• ITIL® Service Lifecycle - Service Strategy - This is made up of Service Design, Operation and Transition.

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ITIL® Service Lifecycle modules are appropriate to those who have or looking for, Management or team leader role that requires management of different areas or work across different teams.

ITIL® Capability Model: 

The Service Capability modules are most relevant to those who are looking to gain specialised, knowledge in one or more processes, with emphasis on the day-to-day execution of ITIL practices and how they work together within the ITIL Certifications. The Service Capability modules are: 

• ITIL® Service Capability - Operational Support and Analysis - Practices in order to enable event, incident, request, problem, access, technical, IT operations and application management.

• ITIL® Service Capability - Planning, Protection and Optimisation - Practices in order enable capacity, availability, IT service continuity, information security and demand management.

• ITIL® Service Capability - Release, Control & Validation - Practices in order to enable the successful planning, testing and implementation of new services that meet the organisation’s or users’ needs.

• ITIL® Service Capability - Service Offerings & Agreements -  Practices in order to enable portfolio, service level, service catalogue, demand, supplier and financial management.

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