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Remember: All of our classroom courses are available as live instructor-led training which you can attend from home.

Remember: All of our classroom courses are available as live instructor-led training which you can attend from home.

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ISO 20000 Foundation - United Kingdom

Key points about this course


Duration: 1 Days*

Rating: Excellent

Support: 24/7

Popular In: us  gb  ca  au  

Dates & Prices Enquire
  • Rated Outstanding by 1,141+ Certified ISO 20000 Professionals. Enquire Below!
  • World's largest IT Service Management Systems ISO 20000 Training Provider.​
  • Includes Certification, Exam, Course Materials, Highly Experienced ISO Trainers.

Available delivery methods for this course

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Online Instructor-Led

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Online Self-Paced

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Onsite

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Why Home Virtual is great

With an incredibly easy to use interface, our chosen platform has been designed to make learning online simple and enjoyable. It’s amazing video & audio quality means you won’t miss a thing.

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Works on all devices

Attend on whichever device works best for you.
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Recording & transcripts

Revisit what you’ve learnt at any time.
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See your trainer’s screen

Your instructor can share their screen at any time to demonstrate what they’re teaching.
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Share documents

You can share documents with the trainer and your trainer can share with you.
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Virtual whiteboard

Trainers can draw on and share their whiteboard with the class at any time.
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Key points about this course


Duration: 1 Days*

Rating: Excellent

Support: 24/7

Popular In: us  gb  ca  au  

View dates & prices

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ISO 20000 Foundation Dates & Prices

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Mon 13th Jul 2020
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Now: £495
Mon 20th Jul 2020
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Mon 27th Jul 2020
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Mon 7th Sep 2020
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Mon 30th Nov 2020
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Mon 7th Dec 2020
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Mon 14th Dec 2020
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Now: £495
Mon 21st Dec 2020
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Now: £495
Mon 28th Dec 2020
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£1495
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Mon 4th Jan 2021
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€1495
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Mon 11th Jan 2021
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Mon 18th Jan 2021
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Mon 25th Jan 2021
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Mon 1st Feb 2021
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Mon 8th Feb 2021
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Mon 15th Feb 2021
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Mon 22nd Feb 2021
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Mon 22nd Mar 2021
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Mon 26th Apr 2021
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Mon 26th Apr 2021
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Mon 10th May 2021
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Mon 10th May 2021
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Mon 17th May 2021
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London
Mon 17th May 2021
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Mon 24th May 2021
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Mon 24th May 2021
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£1495
Birmingham
Mon 7th Jun 2021
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Mon 14th Jun 2021
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Bristol
Mon 14th Jun 2021
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Brighton
Mon 21st Jun 2021
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£1495
Milton Keynes
Mon 21st Jun 2021
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£1495
Southampton
Mon 28th Jun 2021
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£1495
London
Mon 5th Jul 2021
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£1495
Edinburgh
Mon 5th Jul 2021
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Norwich
Mon 12th Jul 2021
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£1495
Cambridge
Mon 12th Jul 2021
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Manchester
Mon 19th Jul 2021
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Cardiff
Mon 19th Jul 2021
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Aberdeen
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Reading
Mon 26th Jul 2021
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Dublin
Mon 2nd Aug 2021
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London
Mon 2nd Aug 2021
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£1495
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Mon 9th Aug 2021
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Glasgow
Mon 9th Aug 2021
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Mon 16th Aug 2021
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Mon 23rd Aug 2021
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Mon 23rd Aug 2021
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Mon 13th Sep 2021
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Belfast
Mon 20th Sep 2021
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Leeds
Mon 20th Sep 2021
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Mon 27th Sep 2021
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Reading
Mon 4th Oct 2021
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Newcastle
Mon 11th Oct 2021
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£1495
Birmingham
Mon 18th Oct 2021
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£1495
Liverpool
Mon 18th Oct 2021
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£1495
Norwich
Mon 25th Oct 2021
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£1495
Southampton
Mon 25th Oct 2021
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£1495
Manchester
Mon 1st Nov 2021
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£1495
Brighton
Mon 1st Nov 2021
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£1495
Edinburgh
Mon 8th Nov 2021
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£1495
London
Mon 8th Nov 2021
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£1495
Bristol
Mon 15th Nov 2021
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£1495
Glasgow
Mon 15th Nov 2021
Places available
£1495
Cambridge
Mon 22nd Nov 2021
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£1495
Aberdeen
Mon 22nd Nov 2021
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£1495
Nottingham
Mon 29th Nov 2021
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£1495
Cardiff
Mon 29th Nov 2021
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£1495
Maidstone
Mon 6th Dec 2021
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£1495
Leeds
Mon 6th Dec 2021
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£1495
Birmingham
Mon 13th Dec 2021
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£1495
Sheffield
Mon 13th Dec 2021
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£1495
Dublin
Mon 20th Dec 2021
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London
Mon 20th Dec 2021
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£1495

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How will you be funding your training?

Self funding

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Limited Budget?

We understand that people may have limited budgets.

  • To help and support our clients we will provide limited number of 250 daily discount codes.
  • Hurry, they’re first come, first served!
  • If you miss out, enquire to get yourself on the waiting list for the next day!

  Enquire for daily discount code 266  Remaining (Live Counter)

Key points about this course


Duration: 1 Days*

Rating: Excellent

Support: 24/7

Popular In: us  gb  ca  au  


Course Information

ISO 20000 Foundation Course Overview

This 1-day ISO 20000 Foundation training course aims to provide delegates with an introduction to how their organisation’s services must be managed, measured, and reviewed to ensure that corporate and customer specifications are met. On completion of this course, candidates will have an understanding of how their business strategy can be aligned with IT facilities to increase business outputs, whilst lowering costs.

ISO 20000 is an international standard, therefore it provides organisations with guidelines as to how best practice can be achieved. This allows companies to assess how they can improve their processes and reach visible benchmarks that prove the success of change.

This ISO 20000 Foundation course is the first part of the four stages ISO 20000 certification that will produce a fully competent ISO user, who can implement the skills and knowledge obtained throughout the training to their organisation. The following three stages are ISO 20000 Internal Auditor, ISO 20000 Lead Auditor, and ISO 20000 Lead Implementer

ISO 20000 Foundation Course Outline

This course will teach delegates the fundamentals of ISO 20000. These modules will cover the following content:

Module 1: Information Technology Service Management (ITSM)

  • Business case and initial design of the ITSMS
  • Define the scope of ITSMS
  • IT Service Management
  • Benefits of IT Service Management
  • ITSMS policy
  • Documentation of process and procedures
  • Define management systems and process approach
  • Presentation of standards and their comparisons
  • Fundamental principles of Information Technology
  • Preliminary analysis and determining the level of existing information technology
  • Develop a project plan
  • Accounting the IT services; accounting and budgeting

Module 2: Introduction and Background to ISO/IEC 20000

  • What Is ISO/IEC 20000?
  • Benefits of ISO/IEC 20000
  • ISO/IEC 20000 – parts

Module 3: Introduction ISO/IEC 20000-1:2011

  • ISO/IEC 20000-1: 2011
  • Key differences - ISO 20000 & ITIL®
  • ITIL® life cycles
  • Clauses ISO/IEC 20000-1: 2011

Module 4: Service Management System (SMS)

  • Management responsibility
  • Governance of processes operated by other parties
  • Document management
  • Establish and improve the SMS
  • Resource management

Module 5: Design & Transition of New or Changed Services

Who should attend this ISO 20000 Training Course?

This ISO 20000 Foundation certification is designed for any individual who would like to increase their customer satisfaction and the quality of their services, whilst reducing costs. Specifically, this course would be beneficial for:

  • Managers (especially those in quality and production)
  • Supervisors
  • IT professionals
  • Auditors
  • Individuals who would be responsible for implementing change

Prerequisites

As a Foundation level course, there are no prerequisites for enrolling. However, an understanding of IT services and ITIL® would be beneficial for candidates to ensure that they fully understand the content of the course.

ISO 20000 is an IT Service Management Standard that enables IT services to be cost effective, consistent, and efficient.
Yes an examination will need to be passed in order to complete this ISO 20000 Foundation certification.
Yes, this ISO 20000 Foundation course is the first of four courses within ISO 20000. The following courses are; ISO 20000 Internal Auditor, ISO 20000 Lead Auditor, and ISO 20000 Lead Implementer.
The Knowledge Academy offers ISO 20000 Foundation courses in a range of locations across the UK and around the world. This makes it easy to find a training venue near you.
This ISO 20000 Foundation training is a 1 day course.
The Knowledge Academy offer: ISO 9001, ISO 27001, ISO 14001, ISO OHSAS 18001, ISO 22301, ISO 27005, and ISO 13485.
No, there aren’t any formal prerequisites.
Please arrive at the venue at 8:45am.
The price for ISO 20000 Foundation certification in the United Kingdom starts from £395
The Knowledge Academy is the Leading global training provider in the world for ISO 20000 Foundation.
Please see our ISO 20000 Training courses available in the United Kingdom

What's included in this ISO 20000 Training Course?

This 20000 training course includes:

  • The ISO 20000 Foundation Examination
  • The Knowledge Academy ISO 20000 Foundation Manual 
  • Certificate
  • Experienced Instructor 
  • Refreshments 

ISO 20000 Foundation Examination

In order to complete this ISO 20000 Foundation training course, delegates must pass the associated examination, which will be taken at the end of the day when all content has been covered. The exam is:

  • 30 questions
  • Multiple choice
  • 40 minutes in duration
  • 50% pass mark (15/30)
  • Closed book

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Various delivery methods

Flexible delivery methods are available depending on your learning style.

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Resources

Resources are included for a comprehensive learning experience.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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"...the trainer for this course was excellent. I would definitely recommend (and already have) this course to others."

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