ISO 20000 Training - United Kingdom

ISO 20000 Training

ISO 20000 is an international standard for IT Service Management that provides guidance on creating an effective Information Technology Service Management System. The Knowledge Academy's ISO 20000 Training Courses offer in-depth knowledge and understanding of the standard and equip professionals with the skills to implement, maintain, and improve an IT Service Management System.

REASONS TO CHOOSE

Learn industry best practices for IT service management
Gain an internationally recognised certification for career advancement
Understand how to implement ISO 20000 standards effectively
Elevate your skills with our comprehensive ISO 20000 Certification Training
Enhance your professional value and drive organisational success

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ISO 20000 Training

Duration

Online Instructor-led (1 days)

Classroom (1 days)

Online Self-paced (8 hours)

exam

ISO 20000 Foundation Exam

ISO 20000 Foundation Course Outline

Module 1: Information Technology Service Management (ITSM)

Business Case
Define the Scope of ITSMS
IT Service Management
Benefits of IT Service Management
ITSMS Policy
Documentation of Process and Procedures
Process Approach
Principles of Information Technology
Develop a Project Plan
Accounting the IT Services
Accounting and Budgeting

Module 2: Introduction and Background to ISO/IEC 20000

What is ISO/IEC 20000?
Benefits of ISO/IEC 20000
ISO/IEC 20000 – Parts

Module 3: Scope

General
Application

Module 4: Terms and Definitions

Introduction
Terms Specific to Management System Standards
Terms Specific to Service Management

Module 5: Context of the Organisation

Understanding the Organisation and its Context
Understanding the Needs and Expectations of Interested Parties
Determining the Scope of the Service Management System
Service Management System

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Who should attend this ISO 20000 Foundation Training Course?

The ISO 20000 Foundation Course is designed for professionals seeking to understand and implement the ISO 20000 standard within their organisation.

Here are the professionals who will benefit from attending this course:

CIOs and IT Directors
Quality Managers
Service Desk Managers
IT Auditors
Risk Managers
Consultants
IT Service Managers

Prerequisites of the ISO 20000 Foundation Training Course

There are no formal prerequisites for this ISO 20000 Foundation Course. However, familiarity with IT Service Management (ITSM) can be beneficial for the delegates.

ISO 20000 Foundation Training Course Overview

The ISO 20000 Foundation Training Course introduces delegates to the essential principles of IT Service Management based on the ISO/IEC 20000 standard. This globally recognised certification ensures that organisations can efficiently manage and deliver IT services, aligning with business needs and industry best practices.

Proficiency in ISO 20000 is essential for IT Professionals, Service Managers, and Consultants aiming to improve service delivery and quality. Mastery of this standard is vital for professionals responsible for implementing and managing IT services within their organisations. It is particularly beneficial for those seeking to demonstrate their commitment to continuous improvement and customer satisfaction.

This Intensive 1-day training by The Knowledge Academy will equip delegates with the knowledge and skills necessary to understand and apply ISO 20000 principles. Participants will learn how to implement the standard effectively, ensuring their organisations can deliver consistent and reliable IT services. The course includes practical exercises and real-world scenarios to reinforce learning, ensuring that delegates leave with a comprehensive understanding of ISO 20000.

Course Objectives

To understand the key concepts and requirements of ISO 20000
To learn the structure and components of the ISO 20000 standard
To identify the benefits of implementing ISO 20000 in an organisation
To gain insights into the certification process and its requirements
To understand the roles and responsibilities in ISO 20000 implementation
To develop strategies for effective service management

After completing the course, delegates will receive a certification, demonstrating their foundational understanding of ISO 20000. This certification is a valuable asset, enhancing career prospects and proving proficiency in IT Service Management.

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What’s included in this ISO 20000 Foundation Training Course?

ISO 20000 Foundation Examination
World-Class Training Sessions from Experienced Instructors
ISO 20000 Foundation Certificate
Digital Delegate Pack

More information

See dates & prices

ISO 20000 Foundation Exam Information

To achieve the ISO 20000 Foundation, candidates will need to sit for an examination. The exam format is as follows:

Question Type: Multiple Choice
Total Questions: 30
Total Marks: 30 Marks
Pass Mark: 50%, or 15/30 Marks
Duration: 40 Minutes
Open Book/ Closed Book: Closed Book

More information

See dates & prices

Duration

Online Instructor-led (5 days)

Classroom (5 days)

Online Self-paced (40 hours)

exam

ISO 20000 Lead Auditor Exam

ISO 20000 Lead Auditor Course Outline

Module 1: Information Technology Service Management (ITSM)

Business Case
Define the Scope of ITSMS
IT Service Management
Benefits of IT Service Management
ITSMS Policy
Documentation of Process and Procedures
Process Approach
Principles of Information Technology
Develop a Project Plan
Accounting the IT Services
Accounting and Budgeting

Module 2: Introduction and Background to ISO/IEC 20000

What is ISO/IEC 20000?
Benefits of ISO/IEC 20000
ISO/IEC 20000 – Parts

Module 3: Scope

General
Application

Module 4: Terms and Definitions

Introduction
Terms Specific to Management System Standards
Terms Specific to Service Management

Module 5: Context of the Organisation

Understanding the Organisation and its Context
Understanding the Needs and Expectations of Interested Parties
Determining the Scope of the Service Management System
Service Management System

Module 6: Introduction to Auditing

Define Auditing
Types of Audits
Audit Terminology
Benefits of Auditing

Module 7: Auditing Roles and Principles

Auditing Roles
Audit Team
Maintaining Confidentiality
Independence
Evidence-Based Approach
Integrity
Fair Presentation of Audit Reports

Module 8: Responsibilities of the Auditor

Management of Personnel
Preparing Checklist
Scope of Work
Managing an Audit Programme
Communication at All Levels of Organisation

Module 9: Skills and Competencies of an Internal Auditor

Personal Attributes
Skills
Knowledge

Module 10: Purpose of Internal Auditing

Detection
- Sampling for Auditors
- Nonconformities
- Agreeing Nonconformities
- Categorise Nonconformities
Protection and Prevention
- Corrective Action
- Checking Corrective Action
- Listing of Corrective Actions Requests

Module 11: Leadership

Leadership and Commitment
Policy
Organisational Roles, Responsibilities, and Authorities

Module 12: Planning

Actions to Address Risks and Opportunities
Service Management Objectives and Planning to Achieve Them
Plan the Service Management System

Module 13: Support of the Service Management System

Resources
Competence
Awareness
Communication
Documented Information
Knowledge

Module 14: Implementation Guidance and Types

Service Delivery Process
Resolution Process
Relationship Process
Control Process

Module 15: Control, Monitor, and Measure

Monitoring the Processes
Internal Auditor
Development of Metrics
Performance Indicators and Dashboards
Managing the Reviews
Implementation of the Continual Improvement Programme
Preparing Audits
Managing Contractual Disputes

Module 16: Operation of the Service Management System

Operational Planning and Control
Service Portfolio
Relationship and Agreement
Supply and Demand
Service Design, Build, and Transition
Resolution and Fulfilment
Service Assurance

Module 17: Introduction to Lead Auditor

Definition of Lead Auditor
Benefits of Auditing

Module 18: On-Site Auditing

On-Site Auditing Objectives
Conduct Interview
Create and Evaluate Checklist
Questionnaires for Data Collection
Conduct Document Review
Evaluate the Work Done
Provide Sample

Module 19: Remote Auditing

Introduction
Benefits of Remote Auditing
Barriers of Remote Auditing
Observe Work Through Surveillance at Workplace
Types of Surveillance
Enhancing Interaction Through Communication
Conduct Document Reviews with Auditees
Data Analysis

Module 20: Methods

Interviews
Observations
Review of Documents and Records

Module 21: Audit Report

Scope of Report
Identify the Criteria of the Report
Identification of Team
Dates and Locations Where Audit Activity is Conducted
Conclusion
Distribution of Lists
Follow Up the Action Plan
Identifying Good Practices
Confirmation that the Objective has been Achieved
Audit Plan Including Schedule

Module 22: Conducting ISO 20000 Audits

Communication During Auditing
Procedures and Test Plans
Audit Findings and Documentation

Module 23: Conclusion and Follow-Up

Conclusion
Follow-Up
Documentation
Quality Reviews
Closing Meetings
Evaluation of the Action Plan
Surveillance Audit
Internal Auditor Management Programme

Module 24: Performance Evaluation

Monitoring, Measurement, Analysis, and Evaluation
Internal Audit
Management Review
Service Reporting

Module 25: Improvement

Nonconformity and Corrective Action
Continual Improvement

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Who should attend this ISO 20000 Lead Auditor Training Course?

The ISO 20000 Lead Auditor Course is tailored for professionals aspiring to become proficient in leading and executing audits of IT Service Management systems in alignment with the ISO 20000 standard. Here are the professionals who will benefit from attending this course:

Lead Auditors and Audit Managers
Quality Assurance Professionals
IT Service Managers
Compliance Managers
Process Improvement Specialists
Risk Managers
IT Governance Professionals

Prerequisites of the ISO 20000 Lead Auditor Training Course

There are no formal prerequisites for this ISO 20000 Lead Auditor Course. However, a strong understanding of the ISO 20000 standard IT Service Management (ITSM) principles could be beneficial for the delegates.

ISO 20000 Lead Auditor Training Course Overview

The ISO 20000 Lead Auditor Training Course is designed to provide a comprehensive understanding of IT Service Management System (ITSMS) auditing, aligned with ISO/IEC 20000 standards. This course equips professionals with the skills necessary to perform first, second, and third-party audits of an ITSMS against the ISO 20000 standard, ensuring organisations maintain high-quality service management practices.

Proficiency in ISO 20000 auditing is crucial for professionals responsible for managing and auditing IT service management processes. This course is particularly beneficial for IT Managers, Quality Managers, Auditors, and Consultants who aim to excel in auditing IT service management systems. Mastering this subject ensures that organisations comply with global standards, improving service delivery and customer satisfaction.

This intensive 5-day training by The Knowledge Academy provides delegates with the knowledge and skills needed to conduct efficient and effective ITSMS audits. Participants will learn about audit principles, procedures, and techniques to assess and report on the conformance and implementation of processes based on ISO 20000 standards. The training includes practical exercises and real-world scenarios to enhance learning outcomes.

Course Objectives

To understand the principles and practices of IT Service Management Systems
To gain knowledge of the ISO/IEC 20000 standard and its requirements
To develop the skills to plan, conduct, and report on ITSMS audits
To learn how to lead an audit team
To enhance the ability to manage audit programmes
To comprehend the roles and responsibilities of an ITSMS auditor

After completing the course, participants will receive a certification, validating their ability to audit ITSMS against ISO 20000 standards. This certification enhances career prospects and demonstrates a commitment to maintaining high IT service management standards.

More information

See dates & prices

What’s included in this ISO 20000 Lead Auditor Training Course?

ISO 20000 Lead Auditor Examination
World-Class Training Sessions from Experienced Instructors
ISO 20000 Lead Auditor Certificate
Digital Delegate Pack

More information

See dates & prices

ISO 20000 Lead Auditor Exam Information

To achieve the ISO 20000 Lead Auditor, candidates will need to sit for an examination. The exam format is as follows:

Question Type: Multiple Choice
Total Questions: 30
Total Marks: 30 Marks
Pass Mark: 50%, or 15/30 Marks
Duration: 40 Minutes
Open Book/ Closed Book: Closed Book

More information

See dates & prices

Duration

Online Instructor-led (2 days)

Classroom (2 days)

Online Self-paced (16 hours)

exam

ISO 20000 Internal Auditor

ISO 20000 Internal Auditor Outline

Module 1: Information Technology Service Management (ITSM)

Business Case
Define the Scope of ITSMS
IT Service Management
Benefits of IT Service Management
ITSMS Policy
Documentation of Process and Procedures
Process Approach
Principles of Information Technology
Develop a Project Plan
Accounting the IT Services
Accounting and Budgeting

Module 2: Introduction and Background to ISO/IEC 20000

What is ISO/IEC 20000?
Benefits of ISO/IEC 20000
ISO/IEC 20000 – Parts

Module 3: Scope

General
Application

Module 4: Terms and Definitions

Introduction
Terms Specific to Management System Standards
Terms Specific to Service Management

Module 5: Context of the Organisation

Understanding the Organisation and its Context
Understanding the Needs and Expectations of Interested Parties
Determining the Scope of the Service Management System
Service Management System

Module 6: Introduction to Auditing

Define Auditing
Types of Audits
Audit Terminology
Benefits of Auditing

Module 7: Auditing Roles and Principles

Auditing Roles
Audit Team
Maintaining Confidentiality
Independence
Evidence-Based Approach
Integrity
Fair Presentation of Audit Reports

Module 8: Responsibilities of the Auditor

Management of Personnel
Preparing Checklist
Scope of Work
Managing an Audit Programme
Communication at All Levels of Organisation

Module 9: Skills and Competencies of an Internal Auditor

Personal Attributes
Skills
Knowledge

Module 10: Purpose of Internal Auditing

Detection
- Sampling for Auditors
- Nonconformities
- Agreeing Nonconformities
- Categorise Nonconformities
Protection and Prevention
- Corrective Action
- Checking Corrective Action
- Listing of Corrective Actions Requests

Module 11: Leadership

Leadership and Commitment
Policy
Organisational Roles, Responsibilities, and Authorities

Module 12: Planning

Actions to Address Risks and Opportunities
Service Management Objectives and Planning to Achieve Them
Plan the Service Management System

Module 13: Support of the Service Management System

Resources
Competence
Awareness
Communication
Documented Information
Knowledge

More information

See dates & prices

Who should attend this ISO 20000 Internal Auditor Training Course?

The ISO 20000 Internal Auditor Course is designed for professionals seeking to specialise in evaluating and enhancing the effectiveness of IT Service Management Systems according to the ISO 20000 standard. Here are the professionals who will benefit from attending this course:

Audit Managers
IT Service Managers
Service Delivery Managers
IT Consultants
Risk Managers
IT Auditors
Quality Assurance Professionals

Prerequisites of the ISO 20000 Internal Auditor Training Course

There are no formal prerequisites for this ISO 20000 Internal Auditor Course. However, a strong understanding of the ISO 20000 standard IT Service Management (ITSM) principles could be beneficial for the delegates.

ISO 20000 Internal Auditor Training Course Overview

ISO 20000 is the international standard for IT service management, designed to help organisations deliver effective managed services. This course provides a comprehensive introduction to ISO 20000, focusing on its relevance in today’s IT-dependent business environment. Delegates will gain insights into the requirements and processes needed to perform internal audits in accordance with ISO 20000 standards.

Proficiency in ISO 20000 is crucial for professionals aiming to ensure their organisation's IT services meet global standards. IT Managers, Quality Managers, Auditors, and IT Professionals should master this subject to enhance their capability in managing and auditing IT service management systems effectively. Mastery of ISO 20000 ensures high-quality service delivery, customer satisfaction, and continual improvement.

This 2-day training by The Knowledge Academy will equip delegates with the necessary skills to conduct successful internal audits against ISO 20000 requirements. It covers the audit lifecycle, from planning and conducting audits to reporting and follow-up. Through practical exercises and expert guidance, participants will learn how to identify non-conformities and opportunities for improvement, ensuring their organisation's IT services are robust and reliable.

Course Objectives

To understand the principles and requirements of ISO 20000
To learn the processes involved in IT service management
To develop the skills to plan and conduct internal audits
To identify and evaluate non-conformities
To understand the roles and responsibilities of an Internal Auditor
To gain insights into effective audit reporting

After completing the course, delegates will receive a certificate recognising their ability to perform ISO 20000 internal audits effectively. This certification demonstrates their expertise in maintaining high standards of IT service management within their organisation.

More information

See dates & prices

What’s included in this ISO 20000 Internal Auditor Training Course?

ISO 20000 Internal Auditor Examination
World-Class Training Sessions from Experienced Instructors
ISO 20000 Internal Auditor Certificate
Digital Delegate Pack

More information

See dates & prices

ISO 20000 Internal Auditor Exam Information

To achieve the ISO 20000 Internal Auditor, candidates will need to sit for an examination. The exam format is as follows:

Question Type: Multiple Choice
Total Questions: 30
Total Marks: 30 Marks
Pass Mark: 50%, or 15/30 Marks
Duration: 40 Minutes
Open Book/ Closed Book: Closed Book

More information

See dates & prices

Duration

Online Instructor-led (3 days)

Classroom (3 days)

Online Self-paced (24 hours)

exam

ISO 20000 Lead Implementer

ISO 20000 Lead Implementer Course Outline

Module 1: Information Technology Service Management (ITSM)

Business Case
Define the Scope of ITSMS
IT Service Management
Benefits of IT Service Management
ITSMS Policy
Documentation of Process and Procedures
Process Approach
Principles of Information Technology
Develop a Project Plan
Accounting the IT Services
Accounting and Budgeting

Module 2: Introduction and Background to ISO/IEC 20000

What is ISO/IEC 20000?
Benefits of ISO/IEC 20000
ISO/IEC 20000 – Parts

Module 3: Scope

General
Application

Module 4: Terms and Definitions

Introduction
Terms Specific to Management System Standards
Terms Specific to Service Management

Module 5: Context of the Organisation

Understanding the Organisation and its Context
Understanding the Needs and Expectations of Interested Parties
Determining the Scope of the Service Management System
Service Management System

Module 6: Introduction to Auditing

Define Auditing
Types of Audits
Audit Terminology
Benefits of Auditing

Module 7: Auditing Roles and Principles

Auditing Roles
Audit Team
Maintaining Confidentiality
Independence
Evidence-Based Approach
Integrity
Fair Presentation of Audit Reports

Module 8: Responsibilities of the Auditor

Management of Personnel
Preparing Checklist
Scope of Work
Managing an Audit Programme
Communication at All Levels of Organisation

Module 9: Skills and Competencies of an Internal Auditor

Personal Attributes
Skills
Knowledge

Module 10: Purpose of Internal Auditing

Detection
- Sampling for Auditors
- Nonconformities
- Agreeing Nonconformities
- Categorise Nonconformities
Protection and Prevention
- Corrective Action
- Checking Corrective Action
- Listing of Corrective Actions Requests

Module 11: Leadership

Leadership and Commitment
Policy
Organisational Roles, Responsibilities, and Authorities

Module 12: Planning

Actions to Address Risks and Opportunities
Service Management Objectives and Planning to Achieve Them
Plan the Service Management System

Module 13: Support of the Service Management System

Resources
Competence
Awareness
Communication
Documented Information
Knowledge

Module 14: Implementation Guidance and Types

Service Delivery Process
Resolution Process
Relationship Process
Control Process

Module 15: Control, Monitor, and Measure

Monitoring the Processes
Internal Auditor
Development of Metrics
Performance Indicators and Dashboards
Managing the Reviews
Implementation of the Continual Improvement Programme
Preparing Audits
Managing Contractual Disputes

Module 16: Operation of the Service Management System

Operational Planning and Control
Service Portfolio
Relationship and Agreement
Supply and Demand
Service Design, Build, and Transition
Resolution and Fulfilment
Service Assurance

Module 17: Introduction to Lead Auditor

Definition of Lead Auditor
Benefits of Auditing

Module 18: On-Site Auditing

On-Site Auditing Objectives
Conduct Interview
Create and Evaluate Checklist
Questionnaires for Data Collection
Conduct Document Review
Evaluate the Work Done
Provide Sample

Module 19: Remote Auditing

Introduction
Benefits of Remote Auditing
Barriers of Remote Auditing
Observe Work Through Surveillance at Workplace
Types of Surveillance
Enhancing Interaction Through Communication
Conduct Document Reviews with Auditees
Data Analysis

More information

See dates & prices

Who should attend this ISO 20000 Lead Implementer Training Course?

The ISO 20000 Lead Implementer Course is designed for professionals responsible for implementing and managing an IT Service Management system based on the ISO 20000 standard. Here are the professionals who will benefit the most from this course:

IT Service Managers and Directors
Quality Assurance Professionals
IT Project Managers
Service Delivery Managers
IT Auditors
IT Process Owners
Service Desk Managers

Prerequisites of the ISO 20000 Lead Implementer Training Course

There are no formal prerequisites for this ISO 20000 Lead Implementer Course. However, familiarity with IT Service Management (ITSM) principles and concepts can be beneficial for the delegates.

ISO 20000 Lead Implementer Training Course Overview

The ISO 20000 Lead Implementer Training Course provides a comprehensive understanding of the ISO 20000 standard, an internationally recognised standard for IT Service Management (ITSM). This training is crucial for professionals aiming to enhance their organisation’s IT service management capabilities, ensuring services are aligned with business needs and delivering consistent value.

Proficiency in ISO 20000 is essential for IT Managers, Consultants, and Quality Assurance professionals. Mastery of this standard enables these professionals to implement and manage an effective ITSM framework, improving service delivery, reducing costs, and increasing customer satisfaction. This course is particularly beneficial for those responsible for managing IT service processes.

This 3-day intensive training by The Knowledge Academy equips delegates with the skills and knowledge to implement ISO 20000 effectively. Participants will learn the key principles and practices of ISO 20000, gaining practical insights into implementing the standard within their organisation. The course includes interactive sessions, real-world examples, and case studies to enhance learning outcomes.

Course Objectives

To understand the requirements of the ISO 20000 standard
To gain insights into IT service management best practices
To develop skills to implement ISO 20000 within an organisation
To learn how to prepare for an ISO 20000 Certification audit
To understand the roles and responsibilities of an ISO 20000 Lead Implementer
To learn how to monitor and measure IT Service Management performance

After completing the course, delegates will receive a certification recognising their expertise as an ISO 20000 Lead Implementer. This certification enhances career prospects and demonstrates a commitment to excellence in IT service management.

More information

See dates & prices

What’s included in this ISO 20000 Lead Implementer Training Course?

ISO 20000 Lead Implementer Examination
World-Class Training Sessions from Experienced Instructors
ISO 20000 Lead Implementer Certificate
Digital Delegate Pack

More information

See dates & prices

ISO 20000 Lead Implementer Exam Information

To achieve the ISO 20000 Lead Implementer, candidates will need to sit for an examination. The exam format is as follows:

Question Type: Multiple Choice
Total Questions: 30
Total Marks: 30 Marks
Pass Mark: 50%, or 15/30 Marks
Duration: 40 Minutes
Open Book/ Closed Book: Closed Book

More information

See dates & prices

Not sure which course to choose?

Speak to a training expert for advice if you are unsure of what course is right for you. Give us a call on 01344203999 or Enquire.

ISO 20000 Training FAQs

What do you mean by ISO 20000?

ISO 20000 is an international standard for IT Service Management, specifying requirements for establishing, implementing, maintaining, and continually improving an IT Service Management System. It helps organisations ensure effective and efficient service delivery.

What are the key advantages of attending the ISO 20000 Certification Course?

Attending the ISO 20000 Certification Course enhances your understanding of IT service management standards, improves service quality, boosts career prospects, ensures compliance, and equips you with skills to implement and maintain effective IT service management systems.

What skills will I develop through ISO 20000 Certification training?

Through ISO 20000 Certification training, you'll develop skills in IT service management, process improvement, compliance with international standards, risk management, performance measurement, and effective service delivery.

How long does it take to study an ISO 20000 Training Course?

Studying an ISO 20000 Training Course typically takes 1-5 days, depending on the provider and course structure. The course covers IT service management principles, preparing participants for certification and implementation within their organisations.

What does my ISO 20000 Certification Training Course include?

The ISO 20000 Certification Training includes comprehensive coverage of IT Service Management best practices, principles of ISO 20000 standards, practical implementation techniques, audit processes, continual improvement strategies, and certification preparation to enhance service quality and organisational efficiency.

What are the prerequisites of this ISO 20000 Certification Course?

The prerequisites for the ISO 20000 Certification Course include basic knowledge of IT Service Management concepts, familiarity with the ISO 20000 standard, and some experience in IT Service Management processes to fully benefit from the training.

What career opportunities can I expect after earning the ISO 20000 Certification?

Earning ISO 20000 Certification can lead to career opportunities such as IT Service Manager, Quality Assurance Manager, IT Consultant, Compliance Officer, and roles in service delivery, project management, and IT governance, enhancing job prospects and professional credibility.

How can the ISO 20000 Course improve my business development skills?

The ISO 20000 Course enhances your business development skills by providing comprehensive knowledge in IT Service Management, enabling you to improve service quality, streamline processes, and ensure customer satisfaction, ultimately leading to better client retention and business growth.

How does an ISO 20000 Certification help in enhancing customer satisfaction for my business?

ISO 20000 Certification enhances customer satisfaction by ensuring consistent, high-quality IT service management, improving service delivery, reducing downtime, and fostering continuous improvement, leading to greater reliability, efficiency, and trust in your business's services.

How does the ISO 20000 Course contribute to cost efficiency?

ISO 20000 Course enhances cost efficiency by streamlining IT Service Management processes, reducing service disruptions, and improving resource allocation. It minimises operational costs through effective service delivery and continuous improvement, ensuring optimal use of IT assets and resources.

Why choose The Knowledge Academy over others?

The Knowledge Academy in the United Kingdom stands out as a prestigious training provider known for its extensive course offerings, expert instructors, adaptable learning formats, and industry recognition. It's a dependable option for those seeking ISO 20000 Training Courses.

What are the best ISO 20000 Training courses in the United Kingdom?

Please see our ISO 20000 Training courses available in the United Kingdom

Which is the best training institute/provider of ISO 20000 Training in the United Kingdom?

The Knowledge Academy is the Leading global training provider for ISO 20000 Training.

What is the cost/training fees for ISO 20000 Training in the United Kingdom

The training fees for ISO 20000 Training in the United Kingdom starts from £2495.

Why we're the go to training provider for you

Best price in the industry

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Many delivery methods

Flexible delivery methods are available depending on your learning style.

High quality resources

Resources are included for a comprehensive learning experience.

"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water