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Data Protection & Compliance

ISO 20000 Training

ISO 20000 Training (TKA)

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Courses

ISO 20000 Foundation

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 1 Days

 Classroom

 From £1299

ISO 20000 Internal Auditor

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 2 Days

 Classroom

 From £2299

ISO 20000 Lead Auditor

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 5 Days

 Classroom

 From £2799

ISO 20000 Lead Implementer

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 5 Days

 Classroom

 From £2799

About ISO 20000 Training

Introduction

ISO 20000 Lead Auditor course help delegates to acquire skills to audit the Information Technology Service Management (ITMS) by ISO 20000 standards. Lead Auditor plays a major role in an organisation including management of the team of auditors that are working on internal or external audits, conducting audits, etc. This course will provide information about successful reporting, procedures, principles and techniques so that candidates can become experts.

 

Prerequisites

In order to attend the ISO 20000 Lead Auditor course, the delegate must have:

  • Completed ISO 20000 Internal Auditing training
  • Completed Basic Auditing Techniques course

 

Who Should Attend?

  • Internal Auditors
  • Quality Managers
  • Engineers
  • Executives
  • Top management
  • Project Managers and Consultants


Course Structure

ISO 20000 is a five-day course in which the delegates will learn necessary skills required to conduct the audit effectively. During the training, following topics will be covered:

  • Types, Methods and Techniques of auditing
  • Audit Procedures and Principles
  • To conduct audit and generate reports

 

 

 

 

Course Objectives

  • To acquire an enterprise for performing ISO 20000 auditing and following the guidelines
  • Understand the operations of Service Management System
  • To know the relationship between ISO/IEC 20000-1, ISO 20000-2 and IITL
  • Implement various methods and techniques
  • Lead the auditing team of the organisation
  • Understand roles and responsibilities of the auditor
  • Different approaches for auditing
  • Analysing  implemented plans and reports

 

Benefits of Course

Upon the completion of the course, you will be able to:

  • Manage the Service Management System (SMS) audit team
  • Plan the internal and external audit successfully
  • Analyse risk assessment and decision-making in context of SMS
  • Conduct an internal audit
  • Apply the principles of planning, executing and maintain the audit
  • Develop detailed report for the organisation
  • Effectively execute and maintain the audit programs
  • Improving the auditing procedures
  • Check the reports made by internal auditor, team members, etc.

 

Course Outline

Introduction to Lead Auditor

  • Definition
  • Benefits of Auditing
  • Internal Auditor
  • Difference between internal and external auditor
  • Reports
  • Principles and Procedures

Introduction to Service Management System (SMS)

  • IT SMS
  • Fundamentals of IT Service
  • Detailed presentation of clauses
  • Scope of Service Management System

Principles of Auditing

  • Integrity
  • Independence
  • Confidentiality
  • Fair presentation
  • Due professional care
  • Evidence-based approach

Types of Auditing

  • On-site auditing
    • Conduct interview
    • Create and evaluate checklist
    • Questionnaires for data collection
    • Conduct Document review
    • Evaluate the work done
    • Provide Sample
  • Remote-auditing
    • Observe work through surveillance at workplace
    • Enhancing interaction through communication
    • Conduct document reviews with auditee
    • Data analysis

Methods

  • Methods of collecting information
    • Interviews
    • Observations
    • Review of documents and records

Audit report

  • Objective of report
  • Scope of report
  • Identify the criteria of report
  • Identification of team
  • The dates and locations where audit activity is conducted
  • Conclusion
  • Distribution of lists
  • Follow up action plan
  • Good practices identified
  • Confirmation that the objective has been achieved
  • Audit plan including schedule

Conducting ISO 20000 audit

  • Communication during auditing
  • Procedures and test plans
  • Audit findings and documentation

Concluding and ensuring the follow-up

  • Documentations
  • Quality reviews
  • Conduct closing of meetings
  • Evaluation of action plan
  • Surveillance audit
  • Internal auditor management program

Why choose ISO 20000 Training?

  • Understand the content and requirements of the International Standard
  • Gain the knowledge and understanding of ISO 20000 principles and process
  • Demonstrate the overall Service Management system
  • 5 day course with exam and certificate.
  • Examination is fully accredited by the APMG
  • ISO 20000 Training in luxury nationwide venues
  • Book Online or Call 01344 203999 to speak to a learning advisor today

Why train with us?

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Resources Included

Resources are included for a comprehensive learning experience

Various Delivery Methods

Flexible delivery methods are available depending on your learning style

Find Dates & Prices - ISO 20000 Foundation

London
Mon 8th Jan 18
Classroom 1 day
£1299
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Mon 8th Jan 18
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£1699
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Mon 8th Jan 18
Classroom 1 day
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Nottingham
Mon 8th Jan 18
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Brighton
Mon 8th Jan 18
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Classroom 1 day
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Classroom 1 day
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Liverpool
Mon 8th Jan 18
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Leeds
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Norwich
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Mon 8th Jan 18
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Cambridge
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Dublin
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Classroom 1 day
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Belfast
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£1699
Cardiff
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£1699
Newcastle
Mon 8th Jan 18
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Milton Keynes
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London
Mon 5th Mar 18
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£1299
Birmingham
Mon 5th Mar 18
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£1299
Manchester
Mon 5th Mar 18
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£1299
Bristol
Mon 5th Mar 18
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£1699
Maidstone
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£1699
Belfast
Mon 5th Mar 18
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£1699
Newcastle
Mon 5th Mar 18
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£1699
Milton Keynes
Mon 5th Mar 18
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Cardiff
Mon 5th Mar 18
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£1699
Glasgow
Mon 5th Mar 18
Classroom 1 day
£1699
Edinburgh
Mon 5th Mar 18
Classroom 1 day
£1699
Nottingham
Mon 5th Mar 18
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£1699
Brighton
Mon 5th Mar 18
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£1699
Aberdeen
Mon 5th Mar 18
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£1699
Sheffield
Mon 5th Mar 18
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Liverpool
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£1699
Leeds
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Norwich
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£1699
Southampton
Mon 5th Mar 18
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£1699
Cambridge
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£1699
Reading
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Dublin
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€1699
London
Mon 14th May 18
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Birmingham
Mon 14th May 18
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Manchester
Mon 14th May 18
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£1299
Liverpool
Mon 14th May 18
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£1699
Leeds
Mon 14th May 18
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Norwich
Mon 14th May 18
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£1699
Southampton
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Classroom 1 day
£1699
Cambridge
Mon 14th May 18
Classroom 1 day
£1699
Reading
Mon 14th May 18
Classroom 1 day
£1699
Dublin
Mon 14th May 18
Classroom 1 day
€1699
Bristol
Mon 14th May 18
Classroom 1 day
£1699
Maidstone
Mon 14th May 18
Classroom 1 day
£1699
Belfast
Mon 14th May 18
Classroom 1 day
£1699
Newcastle
Mon 14th May 18
Classroom 1 day
£1699
Milton Keynes
Mon 14th May 18
Classroom 1 day
£1699
Cardiff
Mon 14th May 18
Classroom 1 day
£1699
Glasgow
Mon 14th May 18
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£1699
Edinburgh
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£1699
Nottingham
Mon 14th May 18
Classroom 1 day
£1699
Brighton
Mon 14th May 18
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£1699
Aberdeen
Mon 14th May 18
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£1699
Sheffield
Mon 14th May 18
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£1699
Birmingham
Mon 2nd Jul 18
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£1299
Manchester
Mon 2nd Jul 18
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£1299
London
Mon 2nd Jul 18
Classroom 1 day
£1299
Aberdeen
Mon 2nd Jul 18
Classroom 1 day
£1699
Sheffield
Mon 2nd Jul 18
Classroom 1 day
£1699
Liverpool
Mon 2nd Jul 18
Classroom 1 day
£1699
Leeds
Mon 2nd Jul 18
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£1699
Norwich
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£1699
Southampton
Mon 2nd Jul 18
Classroom 1 day
£1699
Dublin
Mon 2nd Jul 18
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€1699
Cambridge
Mon 2nd Jul 18
Classroom 1 day
£1699
Reading
Mon 2nd Jul 18
Classroom 1 day
£1699
Bristol
Mon 2nd Jul 18
Classroom 1 day
£1699
Maidstone
Mon 2nd Jul 18
Classroom 1 day
£1699
Belfast
Mon 2nd Jul 18
Classroom 1 day
£1699
Newcastle
Mon 2nd Jul 18
Classroom 1 day
£1699
Milton Keynes
Mon 2nd Jul 18
Classroom 1 day
£1699
Cardiff
Mon 2nd Jul 18
Classroom 1 day
£1699
Glasgow
Mon 2nd Jul 18
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£1699
Edinburgh
Mon 2nd Jul 18
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£1699
Nottingham
Mon 2nd Jul 18
Classroom 1 day
£1699
Brighton
Mon 2nd Jul 18
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£1699
London
Mon 3rd Sep 18
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£1299
Birmingham
Mon 3rd Sep 18
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Manchester
Mon 3rd Sep 18
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£1299
Bristol
Mon 3rd Sep 18
Classroom 1 day
£1699
Maidstone
Mon 3rd Sep 18
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£1699
Belfast
Mon 3rd Sep 18
Classroom 1 day
£1699
Newcastle
Mon 3rd Sep 18
Classroom 1 day
£1699
Milton Keynes
Mon 3rd Sep 18
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Cardiff
Mon 3rd Sep 18
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Glasgow
Mon 3rd Sep 18
Classroom 1 day
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Edinburgh
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£1699
Nottingham
Mon 3rd Sep 18
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Brighton
Mon 3rd Sep 18
Classroom 1 day
£1699
Aberdeen
Mon 3rd Sep 18
Classroom 1 day
£1699
Sheffield
Mon 3rd Sep 18
Classroom 1 day
£1699
Leeds
Mon 3rd Sep 18
Classroom 1 day
£1699
Liverpool
Mon 3rd Sep 18
Classroom 1 day
£1699
Norwich
Mon 3rd Sep 18
Classroom 1 day
£1699
Southampton
Mon 3rd Sep 18
Classroom 1 day
£1699
Dublin
Mon 3rd Sep 18
Classroom 1 day
€1699
Cambridge
Mon 3rd Sep 18
Classroom 1 day
£1699
Reading
Mon 3rd Sep 18
Classroom 1 day
£1699
London
Mon 5th Nov 18
Classroom 1 day
£1299
Birmingham
Mon 5th Nov 18
Classroom 1 day
£1299
Manchester
Mon 5th Nov 18
Classroom 1 day
£1299
Norwich
Mon 5th Nov 18
Classroom 1 day
£1699
Southampton
Mon 5th Nov 18
Classroom 1 day
£1699
Dublin
Mon 5th Nov 18
Classroom 1 day
€1699
Cambridge
Mon 5th Nov 18
Classroom 1 day
£1699
Reading
Mon 5th Nov 18
Classroom 1 day
£1699
Bristol
Mon 5th Nov 18
Classroom 1 day
£1699
Maidstone
Mon 5th Nov 18
Classroom 1 day
£1699
Belfast
Mon 5th Nov 18
Classroom 1 day
£1699
Newcastle
Mon 5th Nov 18
Classroom 1 day
£1699
Milton Keynes
Mon 5th Nov 18
Classroom 1 day
£1699
Cardiff
Mon 5th Nov 18
Classroom 1 day
£1699
Glasgow
Mon 5th Nov 18
Classroom 1 day
£1699
Edinburgh
Mon 5th Nov 18
Classroom 1 day
£1699
Nottingham
Mon 5th Nov 18
Classroom 1 day
£1699
Brighton
Mon 5th Nov 18
Classroom 1 day
£1699
Aberdeen
Mon 5th Nov 18
Classroom 1 day
£1699
Sheffield
Mon 5th Nov 18
Classroom 1 day
£1699
Liverpool
Mon 5th Nov 18
Classroom 1 day
£1699
Leeds
Mon 5th Nov 18
Classroom 1 day
£1699

ISO 20000 Training FAQs

You will receive The Knowledge Academy courseware folder, APMG exam, certificate and experienced instructor
Yes, on the last day of the course you will sit the APMG ISO 20000 Foundation exam
The cost of exam is included in the course fee
The format of the exma is Multiple choice, 40 questions per paper, 26 marks required to pass (out of 40 available) - 65%, 60 minutes duration and Closed book.
We recommend you familiarise yourself with the "ISO/IEC 20000 A Pocket Guide" and a copy of the ISO/IEC 20000 Standard prior to attending. These you will have to source yourself
The course will last for 3 days including the exam

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