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ISO 20000 Lead Auditor

Key points about this course


Duration: 5 Days*

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  • Includes The Knowledge Academy's courseware folder & completion certificate.
  • ISO 20000 Lead Auditor provided by the world's largest training company.
  • Our ISO 20000 training courses are delivered by knowledgeable instructors.

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Course Information

ISO 20000 Lead Auditor Course Overview

This 5-day ISO 20000 Lead Auditor certification aims to build on the knowledge ascertained in the ISO 20000 Internal Auditor training course. Therefore, by the completion of this training delegates will have the ability to complete both internal and external audits. In addition, this course will provide candidates with information about successful reporting, procedures, principles, and techniques.

This training course aims to produce an individual who can lead a team of auditors in planning and reporting audits, as well as taking action with issues that are impeding the organisation. This is pivotal for a company to achieve its set goals and improve or sustain success.

This ISO 20000 Lead Auditor is the third of four courses that will enable delegates to obtain the full ISO 20000 certification. Prior to this course, candidates can complete the ISO 20000 Foundation course and the ISO Internal Auditor training course. The final course within this series is the ISO 20000 Lead Implementer training.

ISO 20000 Lead Auditor Course Outline

This ISO 20000 Lead Auditor certification consists of 9 modules, which will cover the following content:

Module 1: Introduction to Lead Auditor

  • Definition
  • Benefits of Auditing
  • Internal Auditor
  • Difference between the internal and external auditor
  • Reports
  • Principles and Procedures

Module 2: Introduction to Service Management System (SMS)

  • IT SMS
  • Fundamentals of IT Service
  • A detailed presentation of clauses
  • The scope of the Service Management System

Module 3: Principles of Auditing

  • Integrity
  • Independence
  • Confidentiality
  • Fair presentation
  • Due to professional care
  • Evidence-based approach

Module 4: On-site auditing

  • Conduct interview
  • Create and evaluate checklist
  • Questionnaires for data collection
  • Conduct Document review
  • Evaluate the work done
  • Provide Sample

Module 5: Remote-auditing

  • Observe work through surveillance at the workplace
  • Enhancing interaction through communication
  • Conduct document reviews with auditee
  • Data analysis

Module 6: Methods

  • Methods of collecting information
  • Interviews
  • Observations
  • Review of documents and records

Module 7: Audit report

  • The objective of the report
  • Scope of report
  • Identify the criteria of the report
  • Identification of team
  • The dates and locations where audit activity is conducted
  • Conclusion
  • Distribution of lists
  • Follow up the action plan
  • Good practices identified
  • Confirmation that the objective has been achieved
  • Audit plan including schedule

Module 8: Conducting ISO 20000 audit

  • Communication during auditing
  • Procedures and test plans
  • Audit findings and documentation

Module 9: Concluding and ensuring the follow-up

  • Documentations
  • Quality reviews
  • Conduct closing of meetings
  • Evaluation of the action plan
  • Surveillance audit
  • The internal auditor management program

Who should attend this ISO 20000 Training Course?

This course is designed for any individual who needs the skills to complete both internal and external audits. This training would be especially useful for:

  • Internal auditors
  • Quality managers
  • Engineers
  • Executives
  • Project Managers and Consultants

Prerequisites

As a prerequisite of this training course delegates must have completed the ISO 20000 Internal Auditor certification. Candidates must also have a basic knowledge of auditing to ensure that they fully understand the content of the course and gain sufficient skills.

ISO 20000 is an IT Service Management Standard that enables IT services to be cost effective, consistent, and efficient.
Yes an examination will need to be passed in order to complete this ISO 20000 Lead Auditor certification.
Yes, this ISO 20000 Lead Auditor training is the third of four courses within ISO 20000. The first course is ISO 20000 Foundation, the second is ISO 20000 Internal Auditor, and the final course is the ISO 20000 Lead Implementer.
The Knowledge Academy offers ISO 20000 Lead Auditor courses in a range of locations across the UK and around the world. This makes it easy to find a training venue near you.
This ISO 20000 Lead Auditor training consists of a 5 day course.
The Knowledge Academy offer: ISO 9001, ISO 27001, ISO 14001, ISO OHSAS 18001, ISO 22301, ISO 27005, and ISO 13485.
In order to enrol on this training course, delegates must have completed the ISO 20000 Internal Auditor training course and have basic auditing skills.
The course will begin at 0900 and finish at 1700 We ask that candidates arrive at the venue by 0845 to ensure that the course can begin promptly at 0900

What's included in this ISO 20000 Training Course?

This ISO training course includes the following:

  • The ISO 20000 Lead Auditor Examination
  • The Knowledge Academy ISO 20000 Lead Auditor Manual 
  • Certificate
  • Experienced Instructor 
  • Refreshments 

ISO 20000 Lead Auditor Examination

In order to complete this ISO 20000 Lead Auditor training course, delegates must pass the associated examination. The exam will take place at the end of the final day of the course, when all content has been covered. The exam is:

  • 30 questions
  • Multiple choice
  • 40 minutes in duration
  • 50% pass mark (15/30)
  • Closed book

Dates & Prices

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VirtualLive Virtual
Mon 3rd Jun 2019
Places available
£1989
London
Mon 3rd Jun 2019
Places available
£1989
Bristol
Mon 10th Jun 2019
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£2989
Newcastle
Mon 24th Jun 2019
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£2989
VirtualLive Virtual
Mon 1st Jul 2019
Places available
£1989
Cambridge
Mon 1st Jul 2019
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£2989
Maidstone
Mon 15th Jul 2019
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£2989
London
Mon 29th Jul 2019
Places available
£1989
VirtualLive Virtual
Mon 5th Aug 2019
Places available
£1989
Liverpool
Mon 5th Aug 2019
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£2989
Nottingham
Mon 12th Aug 2019
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£2989
Southampton
Mon 19th Aug 2019
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£2989
Dublin
Tue 27th Aug 2019
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€2989
Aberdeen
Tue 27th Aug 2019
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£2989
VirtualLive Virtual
Mon 2nd Sep 2019
Places available
£1989
Milton Keynes
Mon 2nd Sep 2019
Places available
£2989
Reading
Mon 9th Sep 2019
Places available
£2989
Birmingham
Mon 23rd Sep 2019
Places available
£1989
VirtualLive Virtual
Mon 7th Oct 2019
Places available
£1989
Cardiff
Mon 7th Oct 2019
Places available
£2989
Brighton
Mon 14th Oct 2019
Places available
£2989
London
Mon 21st Oct 2019
Places available
£1989
Cambridge
Mon 28th Oct 2019
Places available
£2989
VirtualLive Virtual
Mon 4th Nov 2019
Places available
£1989
Belfast
Mon 4th Nov 2019
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£2989
Edinburgh
Mon 11th Nov 2019
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£2989
Glasgow
Mon 18th Nov 2019
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£2989
Sheffield
Mon 18th Nov 2019
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£2989
Birmingham
Mon 25th Nov 2019
Places available
£1989
VirtualLive Virtual
Mon 2nd Dec 2019
Places available
£1989
Leeds
Mon 2nd Dec 2019
Places available
£2989
London
Mon 9th Dec 2019
Places available
£1989
Norwich
Mon 9th Dec 2019
Places available
£2989
Manchester
Mon 16th Dec 2019
Places available
£1989

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Key points about this course


Duration: 5 Days*


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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

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"...the trainer for this course was excellent. I would definitely recommend (and already have) this course to others."

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