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Certified Helpdesk Support Technician - United Kingdom

Key points about this course


Duration: 2 Days*

Support: 24/7

Dates & Prices Enquire
  • Understanding the role of a Helpdesk Support Technician.
  • Learning how to use service management systems.
  • Learning how to problem-solve and troubleshoot any issues.

Available delivery methods for this course

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Classroom

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Live Virtual

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Online

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Onsite

Course Information

Certified Helpdesk Support Technician Course Overview

The role of a help desk support technician is to make sure that technologies which are being used in the business are up to date and running efficiently. This role is vital in the IT sector as they deliver end to end support for those who need assistance with their computer, hardware or software.

A Helpdesk Support Technician should also have very strong communication skills as they have to engage with technical and non-technical individuals. Many IT Professionals start their careers as a Helpdesk Support Technician, are you ready to start yours?

Certified Helpdesk Support Technician Course Outline

This exclusive IT technical course has been designed for anyone who wants to become a Help Desk Support Technician. The 2 certification will help delegates understand the terminology of helpdesk support and the roles and tasks that are required for a support technician.

The following subjects will be taught during this course:

  • Understanding the role of a Helpdesk Support Technician
  • Learning how to use service management systems
  • Learning how to problem-solve and troubleshoot any issues
  • Understanding the processes of service support
  • Learning communication skills and customer management techniques

Who should attend this Helpdesk Training Course?

The Helpdesk Support Technical course is for those who:

  • Provide internal IT support for employees
  • Provide external IT support for employees
  • Wants to work in the line of IT Support
  • Wants to learn how to become a Helpdesk Support Technician

Prerequisites

There are no prerequisites for this IT Service training course.

Please arrive at the venue at 8:45am.
There are no prerequisites for this course
Anyone who wants to develop their careers as an IT professional
We are able to provide support via phone & email prior to attending, during and after the course.
Delegate pack consisting of course notes and exercises, Manual, Experienced Instructor, and Refreshments
This course is 2 days
Once your booking has been placed and confirmed, you will receive an email which contains your course location, course overview, pre-course reading material (if required), course agenda and payment receipts
The price for Certified Helpdesk Support Technician certification in the United Kingdom starts from £795
The Knowledge Academy is the Leading global training provider in the world for Certified Helpdesk Support Technician.
Please see our Helpdesk Training courses available in the United Kingdom

What’s Included in this Helpdesk Training Course?

  • The Knowledge Academy’s Kanban Practitioner Manual
  • Experienced Kanban Instructor
  • Completion Certificate
  • Refreshments
 

Key points about this course


Duration: 2 Days*

Support: 24/7

View dates & prices

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Certified Helpdesk Support Technician Dates & Prices

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Reading
Thu 21st Nov 2019
Places available
£1995
Sheffield
Thu 21st Nov 2019
Places available
£1995
Birmingham
Thu 21st Nov 2019
Places available
£1795
Milton Keynes
Thu 21st Nov 2019
Places available
£1995
Manchester
Thu 28th Nov 2019
Places available
£1795
Liverpool
Thu 28th Nov 2019
Places available
£1995
Thu 28th Nov 2019
Places available
£1795
London
Thu 5th Dec 2019
Places available
£1795
Leeds
Thu 12th Dec 2019
Places available
£1995
Cardiff
Thu 12th Dec 2019
Places available
£1995
Glasgow
Thu 12th Dec 2019
Places available
£1995
Bristol
Thu 19th Dec 2019
Places available
£1995
Thu 19th Dec 2019
Places available
£1795
Belfast
Thu 19th Dec 2019
Places available
£1995
Edinburgh
Thu 19th Dec 2019
Places available
£1995
Southampton
Thu 19th Dec 2019
Places available
£1995
London
Thu 2nd Jan 2020
Places available
£1795
Brighton
Thu 2nd Jan 2020
Places available
£1995
Birmingham
Thu 9th Jan 2020
Places available
£1795
Sheffield
Thu 9th Jan 2020
Places available
£1995
Glasgow
Thu 16th Jan 2020
Places available
£1995
Reading
Thu 23rd Jan 2020
Places available
£1995
Thu 30th Jan 2020
Places available
£1795
Leeds
Thu 30th Jan 2020
Places available
£1995
Bristol
Thu 6th Feb 2020
Places available
£1995
Liverpool
Thu 13th Feb 2020
Places available
£1995
Edinburgh
Thu 20th Feb 2020
Places available
£1995
Southampton
Thu 27th Feb 2020
Places available
£1995
Thu 27th Feb 2020
Places available
£1795
Cambridge
Thu 5th Mar 2020
Places available
£1995
London
Thu 5th Mar 2020
Places available
£1795
Nottingham
Thu 12th Mar 2020
Places available
£1995
Manchester
Thu 12th Mar 2020
Places available
£1795
Newcastle
Thu 19th Mar 2020
Places available
£1995
Birmingham
Thu 26th Mar 2020
Places available
£1795
Thu 26th Mar 2020
Places available
£1795
Belfast
Thu 26th Mar 2020
Places available
£1995
Milton Keynes
Thu 2nd Apr 2020
Places available
£1995
Cardiff
Thu 2nd Apr 2020
Places available
£1995
Edinburgh
Thu 16th Apr 2020
Places available
£1995
Norwich
Thu 16th Apr 2020
Places available
£1995
Aberdeen
Thu 23rd Apr 2020
Places available
£1995
Glasgow
Thu 23rd Apr 2020
Places available
£1995
Thu 30th Apr 2020
Places available
£1795
Dublin
Thu 30th Apr 2020
Places available
€1995
Reading
Thu 30th Apr 2020
Places available
£1995
London
Thu 7th May 2020
Places available
£1795
Brighton
Thu 7th May 2020
Places available
£1995
Sheffield
Thu 14th May 2020
Places available
£1995
Leeds
Thu 14th May 2020
Places available
£1995
Birmingham
Thu 21st May 2020
Places available
£1795
Thu 21st May 2020
Places available
£1795
Manchester
Thu 28th May 2020
Places available
£1795
Maidstone
Thu 28th May 2020
Places available
£1995
Southampton
Thu 4th Jun 2020
Places available
£1995
Liverpool
Thu 11th Jun 2020
Places available
£1995
Milton Keynes
Thu 11th Jun 2020
Places available
£1995
London
Thu 18th Jun 2020
Places available
£1795
Nottingham
Thu 18th Jun 2020
Places available
£1995
Bristol
Thu 25th Jun 2020
Places available
£1995
Thu 25th Jun 2020
Places available
£1795
Cardiff
Thu 25th Jun 2020
Places available
£1995
Cambridge
Thu 2nd Jul 2020
Places available
£1995
Birmingham
Thu 2nd Jul 2020
Places available
£1795
Newcastle
Thu 9th Jul 2020
Places available
£1995
Manchester
Thu 9th Jul 2020
Places available
£1795
Reading
Thu 16th Jul 2020
Places available
£1995
Aberdeen
Thu 16th Jul 2020
Places available
£1995
Dublin
Thu 23rd Jul 2020
Places available
€1995
Glasgow
Thu 23rd Jul 2020
Places available
£1995
Leeds
Thu 30th Jul 2020
Places available
£1995
Belfast
Thu 30th Jul 2020
Places available
£1995
Thu 30th Jul 2020
Places available
£1795
London
Thu 6th Aug 2020
Places available
£1795
Norwich
Thu 6th Aug 2020
Places available
£1995
Bristol
Thu 13th Aug 2020
Places available
£1995
Maidstone
Thu 13th Aug 2020
Places available
£1995
Edinburgh
Thu 20th Aug 2020
Places available
£1995
Thu 27th Aug 2020
Places available
£1795
Sheffield
Thu 27th Aug 2020
Places available
£1995
Manchester
Thu 27th Aug 2020
Places available
£1795
London
Thu 3rd Sep 2020
Places available
£1795
Southampton
Thu 10th Sep 2020
Places available
£1995
Milton Keynes
Thu 17th Sep 2020
Places available
£1995
Brighton
Thu 17th Sep 2020
Places available
£1995
Birmingham
Thu 24th Sep 2020
Places available
£1795
Nottingham
Thu 24th Sep 2020
Places available
£1995
Glasgow
Thu 1st Oct 2020
Places available
£1995
Thu 1st Oct 2020
Places available
£1795
Aberdeen
Thu 8th Oct 2020
Places available
£1995
London
Thu 8th Oct 2020
Places available
£1795
Reading
Thu 15th Oct 2020
Places available
£1995
Cardiff
Thu 15th Oct 2020
Places available
£1995
Leeds
Thu 22nd Oct 2020
Places available
£1995
Dublin
Thu 22nd Oct 2020
Places available
€1995
Bristol
Thu 29th Oct 2020
Places available
£1995
Thu 29th Oct 2020
Places available
£1795
Cambridge
Thu 29th Oct 2020
Places available
£1995
Liverpool
Thu 5th Nov 2020
Places available
£1995
Manchester
Thu 5th Nov 2020
Places available
£1795
Milton Keynes
Thu 12th Nov 2020
Places available
£1995
Maidstone
Thu 19th Nov 2020
Places available
£1995
Newcastle
Thu 19th Nov 2020
Places available
£1995
Birmingham
Thu 26th Nov 2020
Places available
£1795
Norwich
Thu 26th Nov 2020
Places available
£1995
Thu 26th Nov 2020
Places available
£1795
Edinburgh
Thu 3rd Dec 2020
Places available
£1995
London
Thu 10th Dec 2020
Places available
£1795
Thu 17th Dec 2020
Places available
£1795
Belfast
Thu 17th Dec 2020
Places available
£1995
Manchester
Thu 17th Dec 2020
Places available
£1795

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Key points about this course


Duration: 2 Days*

Support: 24/7


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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

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"...the trainer for this course was excellent. I would definitely recommend (and already have) this course to others."

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