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Certified Helpdesk Support Technician

Key points about this course


Duration: 2 Days*

Dates & Prices Enquire
  • Understanding the role of a Helpdesk Support Technician.
  • Learning how to use service management systems.
  • Learning how to problem-solve and troubleshoot any issues.

Available delivery methods for this course

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Classroom

Onsite Icon

Onsite

Virtual Icon

Live Virtual

Course Information

Certified Helpdesk Support Technician Course Overview

The role of a help desk support technician is to make sure that technologies which are being used in the business are up to date and running efficiently. This role is vital in the IT sector as they deliver end to end support for those who need assistance with their computer, hardware or software.

A Helpdesk Support Technician should also have very strong communication skills as they have to engage with technical and non-technical individuals. Many IT Professionals start their careers as a Helpdesk Support Technician, are you ready to start yours?

Certified Helpdesk Support Technician Course Outline

This exclusive IT technical course has been designed for anyone who wants to become a Help Desk Support Technician. The 2 certification will help delegates understand the terminology of helpdesk support and the roles and tasks that are required for a support technician.

The following subjects will be taught during this course:

  • Understanding the role of a Helpdesk Support Technician
  • Learning how to use service management systems
  • Learning how to problem-solve and troubleshoot any issues
  • Understanding the processes of service support
  • Learning communication skills and customer management techniques

Who should attend this Helpdesk Training Course?

The Helpdesk Support Technical course is for those who:

  • Provide internal IT support for employees
  • Provide external IT support for employees
  • Wants to work in the line of IT Support
  • Wants to learn how to become a Helpdesk Support Technician

Prerequisites

There are no prerequisites for this IT Service training course.

Please arrive at the venue at 8:45am.
There are no prerequisites for this course
Anyone who wants to develop their careers as an IT professional
We are able to provide support via phone & email prior to attending, during and after the course.
Delegate pack consisting of course notes and exercises, Manual, Experienced Instructor, and Refreshments
This course is 2 days
Once your booking has been placed and confirmed, you will receive an email which contains your course location, course overview, pre-course reading material (if required), course agenda and payment receipts

What’s Included in this Helpdesk Training Course?

  • The Knowledge Academy’s Kanban Practitioner Manual
  • Experienced Kanban Instructor
  • Completion Certificate
  • Refreshments
 

Dates & Prices

Select your preferred delivery method

Choose a Region

Choose a Location

Choose a Month

Office Icon Attend your course from the office or home
Trainers Icon Interactive support from experienced trainers
Simple Icon Simple to setup and easy to use on any device
VirtualLive Virtual
Thu 23rd May 2019
Places available
£1795
Edinburgh
Thu 23rd May 2019
Places available
£1989
Leeds
Thu 30th May 2019
Places available
£1989
Reading
Thu 30th May 2019
Places available
£1989
Nottingham
Thu 30th May 2019
Places available
£1989
Norwich
Thu 6th Jun 2019
Places available
£1989
London
Thu 13th Jun 2019
Places available
£1795
Liverpool
Thu 20th Jun 2019
Places available
£1989
Cardiff
Thu 20th Jun 2019
Places available
£1989
VirtualLive Virtual
Thu 27th Jun 2019
Places available
£1795
Birmingham
Thu 27th Jun 2019
Places available
£1795
Milton Keynes
Thu 27th Jun 2019
Places available
£1989
Newcastle
Thu 27th Jun 2019
Places available
£1989
Dublin
Thu 4th Jul 2019
Places available
€1989
Manchester
Thu 11th Jul 2019
Places available
£1795
Glasgow
Thu 11th Jul 2019
Places available
£1989
Belfast
Thu 18th Jul 2019
Places available
£1989
Cambridge
Thu 18th Jul 2019
Places available
£1989
Maidstone
Thu 18th Jul 2019
Places available
£1989
VirtualLive Virtual
Thu 25th Jul 2019
Places available
£1795
London
Thu 25th Jul 2019
Places available
£1795
Aberdeen
Thu 25th Jul 2019
Places available
£1989
Southampton
Thu 25th Jul 2019
Places available
£1989
Brighton
Thu 1st Aug 2019
Places available
£1989
Nottingham
Thu 1st Aug 2019
Places available
£1989
Norwich
Thu 8th Aug 2019
Places available
£1989
Bristol
Thu 8th Aug 2019
Places available
£1989
Birmingham
Thu 15th Aug 2019
Places available
£1795
Sheffield
Thu 15th Aug 2019
Places available
£1989
Dublin
Thu 15th Aug 2019
Places available
€1989
London
Thu 22nd Aug 2019
Places available
£1795
Reading
Thu 22nd Aug 2019
Places available
£1989
VirtualLive Virtual
Thu 29th Aug 2019
Places available
£1795
London
Thu 12th Sep 2019
Places available
£1795
Nottingham
Thu 12th Sep 2019
Places available
£1989
Leeds
Thu 12th Sep 2019
Places available
£1989
Edinburgh
Thu 12th Sep 2019
Places available
£1989
Maidstone
Thu 19th Sep 2019
Places available
£1989
Cardiff
Thu 19th Sep 2019
Places available
£1989
VirtualLive Virtual
Thu 26th Sep 2019
Places available
£1795
Manchester
Thu 26th Sep 2019
Places available
£1795
Liverpool
Thu 26th Sep 2019
Places available
£1989
Glasgow
Thu 26th Sep 2019
Places available
£1989
London
Thu 10th Oct 2019
Places available
£1795
Cambridge
Thu 10th Oct 2019
Places available
£1989
Norwich
Thu 10th Oct 2019
Places available
£1989
Birmingham
Thu 24th Oct 2019
Places available
£1795
Newcastle
Thu 24th Oct 2019
Places available
£1989
Brighton
Thu 24th Oct 2019
Places available
£1989
VirtualLive Virtual
Thu 31st Oct 2019
Places available
£1795
Dublin
Thu 31st Oct 2019
Places available
€1989
Milton Keynes
Thu 31st Oct 2019
Places available
£1989
Belfast
Thu 31st Oct 2019
Places available
£1989
Aberdeen
Thu 7th Nov 2019
Places available
£1989
London
Thu 14th Nov 2019
Places available
£1795
Birmingham
Thu 21st Nov 2019
Places available
£1795
Reading
Thu 21st Nov 2019
Places available
£1989
Sheffield
Thu 21st Nov 2019
Places available
£1989
Milton Keynes
Thu 21st Nov 2019
Places available
£1989
VirtualLive Virtual
Thu 28th Nov 2019
Places available
£1795
Manchester
Thu 28th Nov 2019
Places available
£1795
Liverpool
Thu 28th Nov 2019
Places available
£1989
London
Thu 5th Dec 2019
Places available
£1795
Glasgow
Thu 12th Dec 2019
Places available
£1989
Cardiff
Thu 12th Dec 2019
Places available
£1989
Leeds
Thu 12th Dec 2019
Places available
£1989
VirtualLive Virtual
Thu 19th Dec 2019
Places available
£1795
Belfast
Thu 19th Dec 2019
Places available
£1989
Southampton
Thu 19th Dec 2019
Places available
£1989
Edinburgh
Thu 19th Dec 2019
Places available
£1989
Bristol
Thu 19th Dec 2019
Places available
£1989

Complete the steps below to receive a quote or more information

How will you be funding your training?

Self funding

Company funding

Not sure

Key points about this course


Duration: 2 Days*


Why choose TKA logo


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Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

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Various delivery methods

Flexible delivery methods are available depending on your learning style.

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Resources

Resources are included for a comprehensive learning experience.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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Shell Logo

"...the trainer for this course was excellent. I would definitely recommend (and already have) this course to others."

Diane Gray, Shell

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