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Classroom Training

Popular Tag

At The Knowledge Academy, our classroom-based training courses allow delegates to study and learn in a friendly, engaging, and interactive environment. We ensure the very best level of teaching, with first-rate instructors, resources, and state-of-the-art facilities. We provide courses of varying durations and can arrange weekend and residential courses in order to suit your requirements.

Furthermore, our classroom courses are carried out in thousands of locations worldwide, making training easily accessible wherever you are. Our courses typically begin at 9.00 am and continue until 5.00 pm each day, with breaks and refreshments provided. , As our most popular form of training available, we pride ourselves in continuously delivering an outstanding learning experience for our delegates in the classroom.

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  • Direct support from our experienced trainers throughout the course
  • Training courses available in thousands of locations globally
  • Partake in engaging and valuable activities in the classroom to boost your learning potential
  • Receive an all-encompassing learning experience

Online Training

Our online-based training courses aim to provide you with a complete training experience. Due to their flexibility, these courses are greatly suited to busy working professionals, or any individual who would prefer the convenience of an online training course.

Our Computer-Based Training (CBT) courses remove the time and cost associated with travelling to course locations. You can complete your chosen course in any location, and work at your own pace, as the learning portal can be accessed 24/7. All of our online training courses have technical and administrative support and mobile access. Furthermore, each course has been carefully designed to incorporate informative, instructive, and engaging content. In this way, online learning can guarantee a valuable and enjoyable training solution.

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  • Our flexible online courses provide you with 24/7 access
  • Take your time with 90 days from first login to complete the course
  • Enjoy an engaging and interactive learning experience
  • Courses available through our easy-to-use learning portal

Onsite Training

Our Onsite training option allows you to select any of our courses and receive training at a venue of your choice, by any method of your choice.

IOnsite courses deliver training to multiple employees at once, thus reducing travel expenses and providing you with the ultimate convenience and value for money. In addition, this option allows you to receive a training course that has been specifically tailored to meet your business needs, ensuring first-class quality, applicability, and value.

By choosing to bring bespoke training to the office, you can improve business performance, and make your organisation more streamlined, resourceful, and profitable. With over 25 years’ of experience, we are the market-leaders of Onsite training.

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  • Reduce the costs of employees taking time away from the workplace to train
  • Streamline your business with this bespoke training solution
  • Maximise your training budget
  • Monitor your employees’ progress and ensure that they receive applicable qualifications

Virtual Training

Our Virtual training courses provide you with the option to learn using a specialised simulated virtual environment. In this environment, our expert training instructors will be able to convey information and provide you with the all the knowledge you require to earn your qualification with The Knowledge Academy. As the largest global training provider, this method of training allows us to extend our training scope to those who may not be able to attend a classroom course itself, but would like to receive direct training and support from an instructor.
Using this training delivery method, you would benefit from the convenience of remote access and the elimination of the time and cost associated with travelling to a training venue.

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  • Receive direct support from our experienced trainers
  • Acquire the benefits of a classroom course, without the need to travel
  • Train from the comfort of your own home using remote access
  • All virtual training courses come with technical and administrative support
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Helpdesk Training - United Kingdom

Helpdesks are a vital part of any IT support service to provide a central point where customers can have their problems answered. Our Helpdesk Training courses provide knowledge and skills for vital IT roles including helpdesk, service desk and support.

Helpdesk Training Information

About Helpdesk Training

The IT Helpdesk/ Support Desk is a vital part of any business. As the first point of contact for the organisation's IT users, Helpdesk technicians are the backbone of day to day IT operations, making their skills invaluable to employers. Our range of Helpdesk training courses are specially designed to provide vital skills for support roles, allowing employers to be confident that potential candidates have the expertise needed to do the job.

Our Helpdesk courses are available across the world in thousands of locations.
As our courses are introductory, there are no prerequisites.
No, they are our own courses. We have specially designed our courses to cover skills most valuable to employers.
Please see our Helpdesk Training courses available in the United Kingdom
The Knowledge Academy is the Leading global training provider in the world for Helpdesk Training.
The price for Helpdesk Training certification in the United Kingdom starts from £795.

Certified Helpdesk Support Technician Course Overview

The role of a help desk support technician is to make sure that technologies which are being used in the business are up to date and running efficiently. This role is vital in the IT sector as they deliver end to end support for those who need assistance with their computer, hardware or software. A Helpdesk Support Technician should also have very strong communication skills as they have to engage with technical and non-technical individuals. Many IT Professionals start their careers as a Helpdesk Support Technician, are you ready to start yours?


Certified Service Desk Support Technician Course Overview

The Service Desk is the most vital area of contact for IT related incidents and requests. The fundamental requirement of the Service Support Technician is to deliver support to staff by using this system. Other skills that Service Desk Technicians need to have are; accurately recording and updating requests and installing and configuring IT equipment.


Certified IT 1, 2 & 3 Line Support Technician Training Overview

This 2-day Certified IT 1, 2, and 3 Line Support Technician course, delivered by our knowledgeable and experienced trainers, is designed to give delegates a basic understanding of how IT Support functions on multiple levels. The course covers the core elements of each level, aiming to help delegates understand how each level works and to which level they might be best suited.

Helpdesk Training Benefits for Individuals

  • Gain valuable IT skills

  • Learn how to troubleshoot common issues

  • Prepare for the role of Helpdesk/Support Technician

  • Get ready for new roles or improve existing knowledge


Helpdesk Training Benefits for Businesses

  • Ensure staff have the skills needed to carry out their roles

  • A range of choices depending on your training needs

  • Prepare employees for job changes and promotions

  • 1-day courses limit the amount of time required away from work

Reasons to choose
Helpdesk Training

  • Prepare for vital 1st, 2nd and 3rd line support roles

  • IT helpdesk skills are heavily in demand worldwide

  • IT helpdesk roles can command high salaries

  • Helpdesk skills allow you to work in any industry which uses IT

  • Support roles can lead to more senior roles in IT

Why choose
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Best Price in the Industry

You won’t find better value in the marketplace. If you do find a lower price, we will beat it.

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Various Delivery Methods

Flexible delivery methods are available depending on your learning style.

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Resources Included

Resources are included for a comprehensive learning experience.

Dates & Prices

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Maidstone
Thu 19th Sep 2019
Places available
£1995
Cardiff
Thu 19th Sep 2019
Places available
£1995
VirtualLive Virtual
Thu 26th Sep 2019
Places available
£1795
Manchester
Thu 26th Sep 2019
Places available
£1795
Glasgow
Thu 26th Sep 2019
Places available
£1995
Liverpool
Thu 26th Sep 2019
Places available
£1995
London
Thu 10th Oct 2019
Places available
£1795
Norwich
Thu 10th Oct 2019
Places available
£1995
Cambridge
Thu 10th Oct 2019
Places available
£1995
Birmingham
Thu 24th Oct 2019
Places available
£1795
Newcastle
Thu 24th Oct 2019
Places available
£1995
Brighton
Thu 24th Oct 2019
Places available
£1995
VirtualLive Virtual
Thu 31st Oct 2019
Places available
£1795
Belfast
Thu 31st Oct 2019
Places available
£1995
Dublin
Thu 31st Oct 2019
Places available
€1995
Milton Keynes
Thu 31st Oct 2019
Places available
£1995
Aberdeen
Thu 7th Nov 2019
Places available
£1995
London
Thu 14th Nov 2019
Places available
£1795
Birmingham
Thu 21st Nov 2019
Places available
£1795
Milton Keynes
Thu 21st Nov 2019
Places available
£1995
Sheffield
Thu 21st Nov 2019
Places available
£1995
Reading
Thu 21st Nov 2019
Places available
£1995
VirtualLive Virtual
Thu 28th Nov 2019
Places available
£1795
Manchester
Thu 28th Nov 2019
Places available
£1795
Liverpool
Thu 28th Nov 2019
Places available
£1995
London
Thu 5th Dec 2019
Places available
£1795
Leeds
Thu 12th Dec 2019
Places available
£1995
Glasgow
Thu 12th Dec 2019
Places available
£1995
Cardiff
Thu 12th Dec 2019
Places available
£1995
VirtualLive Virtual
Thu 19th Dec 2019
Places available
£1795
Southampton
Thu 19th Dec 2019
Places available
£1995
Edinburgh
Thu 19th Dec 2019
Places available
£1995
Belfast
Thu 19th Dec 2019
Places available
£1995
Bristol
Thu 19th Dec 2019
Places available
£1995
London
Thu 2nd Jan 2020
Places available
£1795
Brighton
Thu 2nd Jan 2020
Places available
£1995
Birmingham
Thu 9th Jan 2020
Places available
£1795
Sheffield
Thu 9th Jan 2020
Places available
£1995
Glasgow
Thu 16th Jan 2020
Places available
£1995
Reading
Thu 23rd Jan 2020
Places available
£1995
Leeds
Thu 30th Jan 2020
Places available
£1995
Bristol
Thu 6th Feb 2020
Places available
£1995
Liverpool
Thu 13th Feb 2020
Places available
£1995
Edinburgh
Thu 20th Feb 2020
Places available
£1995
Southampton
Thu 27th Feb 2020
Places available
£1995
London
Thu 5th Mar 2020
Places available
£1795
Cambridge
Thu 5th Mar 2020
Places available
£1995
Manchester
Thu 12th Mar 2020
Places available
£1795
Nottingham
Thu 12th Mar 2020
Places available
£1995
Newcastle
Thu 19th Mar 2020
Places available
£1995
Birmingham
Thu 26th Mar 2020
Places available
£1795
Belfast
Thu 26th Mar 2020
Places available
£1995
Milton Keynes
Thu 2nd Apr 2020
Places available
£1995
Cardiff
Thu 2nd Apr 2020
Places available
£1995
Norwich
Thu 16th Apr 2020
Places available
£1995
Edinburgh
Thu 16th Apr 2020
Places available
£1995
Aberdeen
Thu 23rd Apr 2020
Places available
£1995
Glasgow
Thu 23rd Apr 2020
Places available
£1995
Dublin
Thu 30th Apr 2020
Places available
€1995
Reading
Thu 30th Apr 2020
Places available
£1995
London
Thu 7th May 2020
Places available
£1795
Brighton
Thu 7th May 2020
Places available
£1995
Leeds
Thu 14th May 2020
Places available
£1995
Sheffield
Thu 14th May 2020
Places available
£1995
Birmingham
Thu 21st May 2020
Places available
£1795
Manchester
Thu 28th May 2020
Places available
£1795
Maidstone
Thu 28th May 2020
Places available
£1995
Southampton
Thu 4th Jun 2020
Places available
£1995
Milton Keynes
Thu 11th Jun 2020
Places available
£1995
Liverpool
Thu 11th Jun 2020
Places available
£1995
London
Thu 18th Jun 2020
Places available
£1795
Nottingham
Thu 18th Jun 2020
Places available
£1995
Bristol
Thu 25th Jun 2020
Places available
£1995
Cardiff
Thu 25th Jun 2020
Places available
£1995
Birmingham
Thu 2nd Jul 2020
Places available
£1795
Cambridge
Thu 2nd Jul 2020
Places available
£1995
Manchester
Thu 9th Jul 2020
Places available
£1795
Newcastle
Thu 9th Jul 2020
Places available
£1995
Reading
Thu 16th Jul 2020
Places available
£1995
Aberdeen
Thu 16th Jul 2020
Places available
£1995
Dublin
Thu 23rd Jul 2020
Places available
€1995
Glasgow
Thu 23rd Jul 2020
Places available
£1995
Leeds
Thu 30th Jul 2020
Places available
£1995
Belfast
Thu 30th Jul 2020
Places available
£1995
London
Thu 6th Aug 2020
Places available
£1795
Norwich
Thu 6th Aug 2020
Places available
£1995
Maidstone
Thu 13th Aug 2020
Places available
£1995
Bristol
Thu 13th Aug 2020
Places available
£1995
Edinburgh
Thu 20th Aug 2020
Places available
£1995
Manchester
Thu 27th Aug 2020
Places available
£1795
Sheffield
Thu 27th Aug 2020
Places available
£1995
London
Thu 3rd Sep 2020
Places available
£1795
Southampton
Thu 10th Sep 2020
Places available
£1995
Brighton
Thu 17th Sep 2020
Places available
£1995
Milton Keynes
Thu 17th Sep 2020
Places available
£1995
Birmingham
Thu 24th Sep 2020
Places available
£1795
Nottingham
Thu 24th Sep 2020
Places available
£1995
Glasgow
Thu 1st Oct 2020
Places available
£1995
London
Thu 8th Oct 2020
Places available
£1795
Aberdeen
Thu 8th Oct 2020
Places available
£1995
Cardiff
Thu 15th Oct 2020
Places available
£1995
Reading
Thu 15th Oct 2020
Places available
£1995
Dublin
Thu 22nd Oct 2020
Places available
€1995
Leeds
Thu 22nd Oct 2020
Places available
£1995
Bristol
Thu 29th Oct 2020
Places available
£1995
Cambridge
Thu 29th Oct 2020
Places available
£1995
Manchester
Thu 5th Nov 2020
Places available
£1795
Liverpool
Thu 5th Nov 2020
Places available
£1995
Milton Keynes
Thu 12th Nov 2020
Places available
£1995
Newcastle
Thu 19th Nov 2020
Places available
£1995
Maidstone
Thu 19th Nov 2020
Places available
£1995
Birmingham
Thu 26th Nov 2020
Places available
£1795
Norwich
Thu 26th Nov 2020
Places available
£1995
Edinburgh
Thu 3rd Dec 2020
Places available
£1995
London
Thu 10th Dec 2020
Places available
£1795
Manchester
Thu 17th Dec 2020
Places available
£1795
Belfast
Thu 17th Dec 2020
Places available
£1995

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Key points about this course


Duration: 2 days*

Support: 24/7



Thames Water Logo

"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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"...the trainer for this course was excellent. I would definitely recommend (and already have) this course to others."

Diane Gray, Shell

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