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Helpdesks are a vital part of any IT support service to provide a central point where customers can have their problems answered. Our Helpdesk Training courses provide knowledge and skills for vital IT roles including helpdesk, service desk and support.
The IT Helpdesk/ Support Desk is a vital part of any business. As the first point of contact for the organisation's IT users, Helpdesk technicians are the backbone of day to day IT operations, making their skills invaluable to employers. Our range of Helpdesk training courses are specially designed to provide vital skills for support roles, allowing employers to be confident that potential candidates have the expertise needed to do the job.
The role of a help desk support technician is to make sure that technologies which are being used in the business are up to date and running efficiently. This role is vital in the IT sector as they deliver end to end support for those who need assistance with their computer, hardware or software. A Helpdesk Support Technician should also have very strong communication skills as they have to engage with technical and non-technical individuals. Many IT Professionals start their careers as a Helpdesk Support Technician, are you ready to start yours?
The Service Desk is the most vital area of contact for IT related incidents and requests. The fundamental requirement of the Service Support Technician is to deliver support to staff by using this system. Other skills that Service Desk Technicians need to have are; accurately recording and updating requests and installing and configuring IT equipment.
This 2-day Certified IT 1, 2, and 3 Line Support Technician course, delivered by our knowledgeable and experienced trainers, is designed to give delegates a basic understanding of how IT Support functions on multiple levels. The course covers the core elements of each level, aiming to help delegates understand how each level works and to which level they might be best suited.
Gain valuable IT skills
Learn how to troubleshoot common issues
Prepare for the role of Helpdesk/Support Technician
Get ready for new roles or improve existing knowledge
Ensure staff have the skills needed to carry out their roles
A range of choices depending on your training needs
Prepare employees for job changes and promotions
1-day courses limit the amount of time required away from work
Prepare for vital 1st, 2nd and 3rd line support roles
IT helpdesk skills are heavily in demand worldwide
IT helpdesk roles can command high salaries
Helpdesk skills allow you to work in any industry which uses IT
Support roles can lead to more senior roles in IT
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You won’t find better value in the marketplace. If you do find a lower price, we will beat it.
Various Delivery Methods
Flexible delivery methods are available depending on your learning style.
Resources are included for a comprehensive learning experience.
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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"
Joshua Davies, Thames Water
"...the trainer for this course was excellent. I would definitely recommend (and already have) this course to others."
Diane Gray, Shell