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Certified Service Desk Support Technician

Key points about this course


Duration: 2 Days*

Rating: Excellent

Language: English

Dates & Prices Enquire
  • Understanding the role of a Service Desk Support Technician.
  • Understanding the terminology of Service Desk support.
  • Learning how to record, update and document requests.

Available delivery methods for this course

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Classroom

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Live Virtual

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Online

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Onsite

Course Information

Certified Service Desk Support Technician Course Overview

The Service Desk is the most vital area of contact for IT related incidents and requests. The fundamental requirement of the Service Support Technician is to deliver support to staff by using this system. Other skills that Service Desk Technicians need to have are; accurately recording and updating requests and installing and configuring IT equipment.

Communication is vital for a Service Desk Technician as they have to interact with technical and non-technical individuals. This service desk course will help you to learn all of these skills which will give you the confidence to become a professional IT Support Technician.

Certified Service Desk Support Technician Course Outline

This technical course has been designed to help delegates understand how to become a Service Desk Support Technician and learn the vital techniques to fulfil this role.

The following subjects will be taught during this course:

  • Understanding the role of a Service Desk Support Technician
  • Understanding the terminology of Service Desk support
  • Learning how to record, update and document requests
  • Learning how to resolve any IT related incidents
  • Creating user accounts and resetting passwords
  • Learning how to upgrade different types of software

Who should attend this Helpdesk Training Course?

This IT support training course is for:

  • Anyone looking to become a Service Desk Technician
  • Anyone who wants to improve their IT Service Skills
  • Wants to work on the line of IT Support
  • Anyone who delivers internal IT support
  • Anyone who delivers external IT support

Prerequisites

There are no prerequisites for this Service Desk training course.

Please arrive at the venue at 8:45am.
there are no prerequisites for this course
We are able to provide support via phone & email prior to attending, during and after the course.
Delegate pack consisting of course notes and exercises, Manual, Experienced Instructor, and Refreshments
This course is 2 days
Once your booking has been placed and confirmed, you will receive an email which contains your course location, course overview, pre-course reading material (if required), course agenda and payment receipts

What's included in this Helpdesk Training Course?

  • Delegate pack consisting of course notes and exercises
  • Manual
  • Experienced Instructor
  • Refreshments

Key points about this course


Duration: 2 Days*

Rating: Excellent

Language: English

Dates & Prices Enquire

Upcoming classes

Dates & Prices

Select your preferred delivery method

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Bristol
Thu 25th Jul 2019
Places available
£1995
Norwich
Thu 25th Jul 2019
Places available
£1995
Manchester
Thu 1st Aug 2019
Places available
£1795
Milton Keynes
Thu 1st Aug 2019
Places available
£1995
Cardiff
Thu 1st Aug 2019
Places available
£1995
VirtualLive Virtual
Thu 8th Aug 2019
Places available
£1795
London
Thu 15th Aug 2019
Places available
£1795
Glasgow
Thu 15th Aug 2019
Places available
£1995
Birmingham
Thu 22nd Aug 2019
Places available
£1795
Aberdeen
Thu 22nd Aug 2019
Places available
£1995
Southampton
Thu 22nd Aug 2019
Places available
£1995
Leeds
Thu 22nd Aug 2019
Places available
£1995
Edinburgh
Thu 22nd Aug 2019
Places available
£1995
Nottingham
Thu 29th Aug 2019
Places available
£1995
Newcastle
Thu 29th Aug 2019
Places available
£1995
VirtualLive Virtual
Thu 5th Sep 2019
Places available
£1795
Brighton
Thu 5th Sep 2019
Places available
£1995
Sheffield
Thu 5th Sep 2019
Places available
£1995
Manchester
Thu 19th Sep 2019
Places available
£1795
London
Thu 19th Sep 2019
Places available
£1795
Reading
Thu 19th Sep 2019
Places available
£1995
Maidstone
Thu 26th Sep 2019
Places available
£1995
VirtualLive Virtual
Thu 3rd Oct 2019
Places available
£1795
Belfast
Thu 3rd Oct 2019
Places available
£1995
Cambridge
Thu 3rd Oct 2019
Places available
£1995
Bristol
Thu 3rd Oct 2019
Places available
£1995
Dublin
Thu 3rd Oct 2019
Places available
€1995
London
Thu 17th Oct 2019
Places available
£1795
Liverpool
Thu 17th Oct 2019
Places available
£1995
Norwich
Thu 24th Oct 2019
Places available
£1995
Edinburgh
Thu 31st Oct 2019
Places available
£1995
Cardiff
Thu 31st Oct 2019
Places available
£1995
Leeds
Thu 31st Oct 2019
Places available
£1995
VirtualLive Virtual
Thu 7th Nov 2019
Places available
£1795
Manchester
Thu 7th Nov 2019
Places available
£1795
Newcastle
Thu 7th Nov 2019
Places available
£1995
Cambridge
Thu 7th Nov 2019
Places available
£1995
Birmingham
Thu 14th Nov 2019
Places available
£1795
Glasgow
Thu 14th Nov 2019
Places available
£1995
Brighton
Thu 14th Nov 2019
Places available
£1995
London
Thu 21st Nov 2019
Places available
£1795
Bristol
Thu 28th Nov 2019
Places available
£1995
Aberdeen
Thu 28th Nov 2019
Places available
£1995
Belfast
Thu 28th Nov 2019
Places available
£1995
Southampton
Thu 28th Nov 2019
Places available
£1995
VirtualLive Virtual
Thu 5th Dec 2019
Places available
£1795
Manchester
Thu 5th Dec 2019
Places available
£1795
Birmingham
Thu 12th Dec 2019
Places available
£1795
London
Thu 12th Dec 2019
Places available
£1795
Milton Keynes
Thu 12th Dec 2019
Places available
£1995
Nottingham
Thu 12th Dec 2019
Places available
£1995
Reading
Thu 19th Dec 2019
Places available
£1995
Manchester
Thu 2nd Jan 2020
Places available
£1795
Sheffield
Thu 2nd Jan 2020
Places available
£1995
Edinburgh
Thu 9th Jan 2020
Places available
£1995
Belfast
Thu 16th Jan 2020
Places available
£1995
Bristol
Thu 16th Jan 2020
Places available
£1995
Leeds
Thu 23rd Jan 2020
Places available
£1995
Dublin
Thu 23rd Jan 2020
Places available
€1995
London
Thu 30th Jan 2020
Places available
£1795
Cardiff
Thu 30th Jan 2020
Places available
£1995
Milton Keynes
Thu 6th Feb 2020
Places available
£1995
Norwich
Thu 6th Feb 2020
Places available
£1995
Reading
Thu 13th Feb 2020
Places available
£1995
Newcastle
Thu 20th Feb 2020
Places available
£1995
Birmingham
Thu 27th Feb 2020
Places available
£1795
Brighton
Thu 27th Feb 2020
Places available
£1995
Southampton
Thu 5th Mar 2020
Places available
£1995
Liverpool
Thu 12th Mar 2020
Places available
£1995
Manchester
Thu 19th Mar 2020
Places available
£1795
Nottingham
Thu 19th Mar 2020
Places available
£1995
London
Thu 26th Mar 2020
Places available
£1795
Maidstone
Thu 26th Mar 2020
Places available
£1995
Birmingham
Thu 2nd Apr 2020
Places available
£1795
Aberdeen
Thu 16th Apr 2020
Places available
£1995
Glasgow
Thu 16th Apr 2020
Places available
£1995
London
Thu 23rd Apr 2020
Places available
£1795
Cambridge
Thu 23rd Apr 2020
Places available
£1995
Edinburgh
Thu 30th Apr 2020
Places available
£1995
Leeds
Thu 7th May 2020
Places available
£1995
Sheffield
Thu 7th May 2020
Places available
£1995
Birmingham
Thu 14th May 2020
Places available
£1795
Belfast
Thu 14th May 2020
Places available
£1995
Manchester
Thu 21st May 2020
Places available
£1795
Norwich
Thu 21st May 2020
Places available
£1995
Bristol
Thu 28th May 2020
Places available
£1995
London
Thu 4th Jun 2020
Places available
£1795
Newcastle
Thu 4th Jun 2020
Places available
£1995
Reading
Thu 11th Jun 2020
Places available
£1995
Maidstone
Thu 11th Jun 2020
Places available
£1995
Milton Keynes
Thu 18th Jun 2020
Places available
£1995
Glasgow
Thu 25th Jun 2020
Places available
£1995
Dublin
Thu 25th Jun 2020
Places available
€1995
Manchester
Thu 2nd Jul 2020
Places available
£1795
Brighton
Thu 2nd Jul 2020
Places available
£1995
Southampton
Thu 9th Jul 2020
Places available
£1995
Aberdeen
Thu 9th Jul 2020
Places available
£1995
London
Thu 16th Jul 2020
Places available
£1795
Cambridge
Thu 16th Jul 2020
Places available
£1995
Liverpool
Thu 23rd Jul 2020
Places available
£1995
Bristol
Thu 23rd Jul 2020
Places available
£1995
Birmingham
Thu 30th Jul 2020
Places available
£1795
Nottingham
Thu 30th Jul 2020
Places available
£1995
Edinburgh
Thu 6th Aug 2020
Places available
£1995
Cardiff
Thu 13th Aug 2020
Places available
£1995
Leeds
Thu 13th Aug 2020
Places available
£1995
Sheffield
Thu 20th Aug 2020
Places available
£1995
Reading
Thu 20th Aug 2020
Places available
£1995
Milton Keynes
Thu 27th Aug 2020
Places available
£1995
Belfast
Thu 27th Aug 2020
Places available
£1995
Manchester
Thu 3rd Sep 2020
Places available
£1795
Norwich
Thu 3rd Sep 2020
Places available
£1995
London
Thu 10th Sep 2020
Places available
£1795
Birmingham
Thu 17th Sep 2020
Places available
£1795
Maidstone
Thu 17th Sep 2020
Places available
£1995
Glasgow
Thu 24th Sep 2020
Places available
£1995
Dublin
Thu 1st Oct 2020
Places available
€1995
Bristol
Thu 1st Oct 2020
Places available
£1995
Edinburgh
Thu 8th Oct 2020
Places available
£1995
Southampton
Thu 15th Oct 2020
Places available
£1995
Cambridge
Thu 15th Oct 2020
Places available
£1995
Liverpool
Thu 22nd Oct 2020
Places available
£1995
London
Thu 29th Oct 2020
Places available
£1795
Brighton
Thu 29th Oct 2020
Places available
£1995
Milton Keynes
Thu 5th Nov 2020
Places available
£1995
Birmingham
Thu 12th Nov 2020
Places available
£1795
Newcastle
Thu 12th Nov 2020
Places available
£1995
Reading
Thu 19th Nov 2020
Places available
£1995
Manchester
Thu 26th Nov 2020
Places available
£1795
Aberdeen
Thu 26th Nov 2020
Places available
£1995
Leeds
Thu 3rd Dec 2020
Places available
£1995
Nottingham
Thu 3rd Dec 2020
Places available
£1995
London
Thu 10th Dec 2020
Places available
£1795
Cardiff
Thu 10th Dec 2020
Places available
£1995
Glasgow
Thu 17th Dec 2020
Places available
£1995

Complete the steps below to receive a quote or more information

How will you be funding your training?

Self funding

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Key points about this course


Duration: 2 Days*

Rating: Excellent

Language: English


Why choose TKA logo


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You won't find better value in the marketplace. If you do find a lower price, we will beat it.

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Various delivery methods

Flexible delivery methods are available depending on your learning style.

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Resources

Resources are included for a comprehensive learning experience.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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"...the trainer for this course was excellent. I would definitely recommend (and already have) this course to others."

Diane Gray, Shell