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Certified Service Desk Support Technician

Key points about this course


Duration: 2 Days*

Dates & Prices Enquire
  • Understanding the role of a Service Desk Support Technician.
  • Understanding the terminology of Service Desk support.
  • Learning how to record, update and document requests.

Available delivery methods for this course

Classroom Icon

Classroom

Onsite Icon

Onsite

Virtual Icon

Live Virtual

Course Information

Certified Service Desk Support Technician Course Overview

The Service Desk is the most vital area of contact for IT related incidents and requests. The fundamental requirement of the Service Support Technician is to deliver support to staff by using this system. Other skills that Service Desk Technicians need to have are; accurately recording and updating requests and installing and configuring IT equipment.

Communication is vital for a Service Desk Technician as they have to interact with technical and non-technical individuals. This service desk course will help you to learn all of these skills which will give you the confidence to become a professional IT Support Technician.

Certified Service Desk Support Technician Course Outline

This technical course has been designed to help delegates understand how to become a Service Desk Support Technician and learn the vital techniques to fulfil this role.

The following subjects will be taught during this course:

  • Understanding the role of a Service Desk Support Technician
  • Understanding the terminology of Service Desk support
  • Learning how to record, update and document requests
  • Learning how to resolve any IT related incidents
  • Creating user accounts and resetting passwords
  • Learning how to upgrade different types of software

Who should attend this Helpdesk Training Course?

This IT support training course is for:

  • Anyone looking to become a Service Desk Technician
  • Anyone who wants to improve their IT Service Skills
  • Wants to work on the line of IT Support
  • Anyone who delivers internal IT support
  • Anyone who delivers external IT support

Prerequisites

There are no prerequisites for this Service Desk training course.

Please arrive at the venue at 8:45am.
there are no prerequisites for this course
We are able to provide support via phone & email prior to attending, during and after the course.
Delegate pack consisting of course notes and exercises, Manual, Experienced Instructor, and Refreshments
This course is 2 days
Once your booking has been placed and confirmed, you will receive an email which contains your course location, course overview, pre-course reading material (if required), course agenda and payment receipts

What's included in this Helpdesk Training Course?

  • Delegate pack consisting of course notes and exercises
  • Manual
  • Experienced Instructor
  • Refreshments

Dates & Prices

Select your preferred delivery method

Choose a Region

Choose a Location

Choose a Month

Office Icon Attend your course from the office or home
Trainers Icon Interactive support from experienced trainers
Simple Icon Simple to setup and easy to use on any device
London
Thu 23rd May 2019
Places available
£1795
Newcastle
Thu 23rd May 2019
Places available
£1989
Manchester
Thu 30th May 2019
Places available
£1795
Cardiff
Thu 30th May 2019
Places available
£1989
Edinburgh
Thu 30th May 2019
Places available
£1989
VirtualLive Virtual
Thu 6th Jun 2019
Places available
£1795
Liverpool
Thu 6th Jun 2019
Places available
£1989
Southampton
Thu 6th Jun 2019
Places available
£1989
Belfast
Thu 6th Jun 2019
Places available
£1989
Reading
Thu 6th Jun 2019
Places available
£1989
Birmingham
Thu 13th Jun 2019
Places available
£1795
Sheffield
Thu 13th Jun 2019
Places available
£1989
London
Thu 20th Jun 2019
Places available
£1795
Brighton
Thu 27th Jun 2019
Places available
£1989
Maidstone
Thu 27th Jun 2019
Places available
£1989
VirtualLive Virtual
Thu 4th Jul 2019
Places available
£1795
Cambridge
Thu 4th Jul 2019
Places available
£1989
London
Thu 11th Jul 2019
Places available
£1795
Dublin
Thu 18th Jul 2019
Places available
€1989
Norwich
Thu 25th Jul 2019
Places available
£1989
Bristol
Thu 25th Jul 2019
Places available
£1989
Manchester
Thu 1st Aug 2019
Places available
£1795
Cardiff
Thu 1st Aug 2019
Places available
£1989
Milton Keynes
Thu 1st Aug 2019
Places available
£1989
VirtualLive Virtual
Thu 8th Aug 2019
Places available
£1795
London
Thu 15th Aug 2019
Places available
£1795
Glasgow
Thu 15th Aug 2019
Places available
£1989
Birmingham
Thu 22nd Aug 2019
Places available
£1795
Aberdeen
Thu 22nd Aug 2019
Places available
£1989
Edinburgh
Thu 22nd Aug 2019
Places available
£1989
Leeds
Thu 22nd Aug 2019
Places available
£1989
Southampton
Thu 22nd Aug 2019
Places available
£1989
Nottingham
Thu 29th Aug 2019
Places available
£1989
Newcastle
Thu 29th Aug 2019
Places available
£1989
VirtualLive Virtual
Thu 5th Sep 2019
Places available
£1795
Sheffield
Thu 5th Sep 2019
Places available
£1989
Brighton
Thu 5th Sep 2019
Places available
£1989
Manchester
Thu 19th Sep 2019
Places available
£1795
London
Thu 19th Sep 2019
Places available
£1795
Reading
Thu 19th Sep 2019
Places available
£1989
Maidstone
Thu 26th Sep 2019
Places available
£1989
VirtualLive Virtual
Thu 3rd Oct 2019
Places available
£1795
Dublin
Thu 3rd Oct 2019
Places available
€1989
Cambridge
Thu 3rd Oct 2019
Places available
£1989
Bristol
Thu 3rd Oct 2019
Places available
£1989
Belfast
Thu 3rd Oct 2019
Places available
£1989
London
Thu 17th Oct 2019
Places available
£1795
Liverpool
Thu 17th Oct 2019
Places available
£1989
Norwich
Thu 24th Oct 2019
Places available
£1989
Leeds
Thu 31st Oct 2019
Places available
£1989
Cardiff
Thu 31st Oct 2019
Places available
£1989
Edinburgh
Thu 31st Oct 2019
Places available
£1989
VirtualLive Virtual
Thu 7th Nov 2019
Places available
£1795
Manchester
Thu 7th Nov 2019
Places available
£1795
Cambridge
Thu 7th Nov 2019
Places available
£1989
Newcastle
Thu 7th Nov 2019
Places available
£1989
Birmingham
Thu 14th Nov 2019
Places available
£1795
Brighton
Thu 14th Nov 2019
Places available
£1989
Glasgow
Thu 14th Nov 2019
Places available
£1989
London
Thu 21st Nov 2019
Places available
£1795
Southampton
Thu 28th Nov 2019
Places available
£1989
Belfast
Thu 28th Nov 2019
Places available
£1989
Aberdeen
Thu 28th Nov 2019
Places available
£1989
Bristol
Thu 28th Nov 2019
Places available
£1989
VirtualLive Virtual
Thu 5th Dec 2019
Places available
£1795
Manchester
Thu 5th Dec 2019
Places available
£1795
Birmingham
Thu 12th Dec 2019
Places available
£1795
London
Thu 12th Dec 2019
Places available
£1795
Milton Keynes
Thu 12th Dec 2019
Places available
£1989
Nottingham
Thu 12th Dec 2019
Places available
£1989
Reading
Thu 19th Dec 2019
Places available
£1989

Complete the steps below to receive a quote or more information

How will you be funding your training?

Self funding

Company funding

Not sure

Key points about this course


Duration: 2 Days*


Why choose TKA logo


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Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

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Various delivery methods

Flexible delivery methods are available depending on your learning style.

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Resources

Resources are included for a comprehensive learning experience.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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"...the trainer for this course was excellent. I would definitely recommend (and already have) this course to others."

Diane Gray, Shell

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