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The Knowledge Academy Logo
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Remember: All of our classroom courses are available as live instructor-led training which you can attend from home.

Remember: All of our classroom courses are available as live instructor-led training which you can attend from home.

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Our sales and enquiry team will get back to you as soon as possible

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The information you provide shall be processed by The Knowledge Academy – a professional training company. Your data shall be used by a member of staff to contact you regarding your enquiry.

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Our sales and enquiry team will get back to you as soon as possible

Please enter Name Please enter valid Email Please enter valid Phone number

The information you provide shall be processed by The Knowledge Academy – a professional training company. Your data shall be used by a member of staff to contact you regarding your enquiry.

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We cannot process your enquiry without contacting you, please tick to confirm you consent to us contacting you about your enquiry

Classroom Training

Popular Tag

At The Knowledge Academy, our classroom-based training courses allow delegates to study and learn in a friendly, engaging, and interactive environment. We ensure the very best level of teaching, with first-rate instructors, resources, and state-of-the-art facilities. We provide courses of varying durations and can arrange weekend and residential courses in order to suit your requirements.

Furthermore, our classroom courses are carried out in thousands of locations worldwide, making training easily accessible wherever you are. Our courses typically begin at 9.00 am and continue until 5.00 pm each day, with breaks and refreshments provided. , As our most popular form of training available, we pride ourselves in continuously delivering an outstanding learning experience for our delegates in the classroom.

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  • Direct support from our experienced trainers throughout the course
  • Training courses available in thousands of locations globally
  • Partake in engaging and valuable activities in the classroom to boost your learning potential
  • Receive an all-encompassing learning experience

Online Training

Our online-based training courses aim to provide you with a complete training experience. Due to their flexibility, these courses are greatly suited to busy working professionals, or any individual who would prefer the convenience of an online training course.

Our Computer-Based Training (CBT) courses remove the time and cost associated with travelling to course locations. You can complete your chosen course in any location, and work at your own pace, as the learning portal can be accessed 24/7. All of our online training courses have technical and administrative support and mobile access. Furthermore, each course has been carefully designed to incorporate informative, instructive, and engaging content. In this way, online learning can guarantee a valuable and enjoyable training solution.

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  • Our flexible online courses provide you with 24/7 access
  • Take your time with 90 days from first login to complete the course
  • Enjoy an engaging and interactive learning experience
  • Courses available through our easy-to-use learning portal

Onsite Training

Our Onsite training option allows you to select any of our courses and receive training at a venue of your choice, by any method of your choice.

Onsite courses deliver training to multiple employees at once, thus reducing travel expenses and providing you with the ultimate convenience and value for money. In addition, this option allows you to receive a training course that has been specifically tailored to meet your business needs, ensuring first-class quality, applicability, and value.

By choosing to bring bespoke training to the office, you can improve business performance, and make your organisation more streamlined, resourceful, and profitable. With over 25 years’ of experience, we are the market-leaders of Onsite training.

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  • Reduce the costs of employees taking time away from the workplace to train
  • Streamline your business with this bespoke training solution
  • Maximise your training budget
  • Monitor your employees’ progress and ensure that they receive applicable qualifications

Virtual Training

Our Virtual training courses provide you with the option to learn using a specialised simulated virtual environment. In this environment, our expert training instructors will be able to convey information and provide you with the all the knowledge you require to earn your qualification with The Knowledge Academy. As the largest global training provider, this method of training allows us to extend our training scope to those who may not be able to attend a classroom course itself, but would like to receive direct training and support from an instructor.
Using this training delivery method, you would benefit from the convenience of remote access and the elimination of the time and cost associated with travelling to a training venue.

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  • Receive direct support from our experienced trainers
  • Acquire the benefits of a classroom course, without the need to travel
  • Train from the comfort of your own home using remote access
  • All virtual training courses come with technical and administrative support
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Helpdesk Training | Certified Service Desk Support Technician Training in Edinburgh

Key points about this course


Duration: 2 Days *

Rating: Excellent

Language: English

Dates & Prices Enquire
  • Understanding the role of a Service Desk Support Technician.
  • Understanding the terminology of Service Desk support.
  • Learning how to record, update and document requests.

Available delivery methods for this course

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Online Instructor-Led

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Online Self-Paced

Onsite Icon

Onsite

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Edinburgh

Dates & Prices

Select your preferred delivery method

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Office Icon Attend your course from the office or home
Trainer Icon Interactive support from experienced trainers
Simple Icon Simple to setup and easy to use on any device
Edinburgh
Thu 6th Aug 2020
Places available
£1995
Edinburgh
Thu 8th Oct 2020
Places available
£1995
Thu 9th Jul 2020
Places available
£1995
Thu 16th Jul 2020
Places available
£1995
Thu 23rd Jul 2020
Places available
£1995
Thu 30th Jul 2020
Places available
£1995
Thu 6th Aug 2020
Places available
£1995
Thu 13th Aug 2020
Places available
£1995
Thu 20th Aug 2020
Places available
£1995
Thu 27th Aug 2020
Places available
£1995
Thu 3rd Sep 2020
Places available
£1995
Thu 10th Sep 2020
Places available
£1995
Thu 17th Sep 2020
Places available
£1995
Thu 24th Sep 2020
Places available
£1995
Thu 1st Oct 2020
Places available
£1995
Thu 8th Oct 2020
Places available
£1995
Thu 15th Oct 2020
Places available
£1995
Thu 22nd Oct 2020
Places available
£1995
Thu 29th Oct 2020
Places available
£1995
Thu 5th Nov 2020
Places available
£1995
Thu 12th Nov 2020
Places available
£1995
Thu 19th Nov 2020
Places available
£1995
Thu 26th Nov 2020
Places available
£1995
Thu 3rd Dec 2020
Places available
£1995
Thu 10th Dec 2020
Places available
£1995
Thu 17th Dec 2020
Places available
£1995

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How will you be funding your training?

Self funding

Company funding

Not sure

Key points about this course


Duration: 2 Days

Support: 24/7


Course Information

Certified Service Desk Support Technician Course Overview

The Service Desk is the most vital area of contact for IT related incidents and requests. The fundamental requirement of the Service Support Technician is to deliver support to staff by using this system. Other skills that Service Desk Technicians need to have are; accurately recording and updating requests and installing and configuring IT equipment.

Communication is vital for a Service Desk Technician as they have to interact with technical and non-technical individuals. This service desk course will help you to learn all of these skills which will give you the confidence to become a professional IT Support Technician.

Certified Service Desk Support Technician Course Outline

This technical course has been designed to help delegates understand how to become a Service Desk Support Technician and learn the vital techniques to fulfil this role.

The following subjects will be taught during this course:

  • Understanding the role of a Service Desk Support Technician
  • Understanding the terminology of Service Desk support
  • Learning how to record, update and document requests
  • Learning how to resolve any IT related incidents
  • Creating user accounts and resetting passwords
  • Learning how to upgrade different types of software

Who should attend this Helpdesk Training Course?

This IT support training course is for:

  • Anyone looking to become a Service Desk Technician
  • Anyone who wants to improve their IT Service Skills
  • Wants to work on the line of IT Support
  • Anyone who delivers internal IT support
  • Anyone who delivers external IT support

Prerequisites

There are no prerequisites for this Service Desk training course.

Please arrive at the venue at 8:45am.
there are no prerequisites for this course
We are able to provide support via phone & email prior to attending, during and after the course.
Delegate pack consisting of course notes and exercises, Manual, Experienced Instructor, and Refreshments
This course is 2 days
Once your booking has been placed and confirmed, you will receive an email which contains your course location, course overview, pre-course reading material (if required), course agenda and payment receipts
The price for Certified Service Desk Support Technician certification in Edinburgh starts from £1795
The Knowledge Academy is the Leading global training provider in the world for Certified Service Desk Support Technician.

What's included in this Helpdesk Training Course?

  • Delegate pack consisting of course notes and exercises
  • Manual
  • Experienced Instructor
  • Refreshments

Why choose TKA Logo


Gold Tag

Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

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Various delivery methods

Flexible delivery methods are available depending on your learning style.

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Resources

Resources are included for a comprehensive learning experience.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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Shell Logo

"...the trainer for this course was excellent. I would definitely recommend (and already have) this course to others."

Diane Gray, Shell

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