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ITIL® Books

Service Design

This ITIL training publication grants the knowledge and skills needed to turn a service strategy into a plan and to be able to design strong IT services that will stand the test of time.

 

ITIL Continual Service Improvement

This manual is the best guidance for the Continual Service Improvement stage of the ITIL service lifecycle.

 

ITIL Service Strategy

This publication is the core of the IT service lifecycle, providing direction in successful and effective service strategies.

 

Service Operation

Service Operation covers critical features for delivering IT service levels day-to-day for both business users and customers.

 

Service Transition

This Service Transition book helps present new and changed services, ensuring that their value is maintained and minimizing disruption to users, processes, customers and the company.