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This useful manual explains the main issue with implementing ITIL into the workplace once the course has been completed. This manual is ideal for small-medium sized companies, leaving out company-wide issues that for most will be irrelevant.
This manual introduces IT service management and ITIL. It explains the main ideas of ITIL and gives detail on every section in the service lifestyle. It also gives references to the five main publications making it the ideal manual to use alongside studies.