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ITIL® Service Capability - Release, Control & Validation - United Kingdom

Key points about this course


Duration: 5 Days*

Pre-requisites:ITIL® 4 Foundation

Pre-course Reading: 2-5 Hours

Exam(s): Included

Accredited: Yes

Support: 24/7

Dates & Prices Enquire
  • Includes all course materials, the exam, & a completion certificate.
  • ITIL® Service Capability Release, Control and Validation is PeopleCert accredited
  • All our ITIL® training courses are delivered by experienced instructors.

Available delivery methods for this course

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Key points about this course


Duration: 5 Days*

Pre-requisites:ITIL® 4 Foundation

Pre-course Reading: 2-5 Hours

Exam(s): Included

Accredited: Yes

Support: 24/7

View dates & prices

Find out more

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ITIL® Service Capability - Release, Control & Validation Dates & Prices

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Norwich
Mon 30th Mar 2020
Places available
£2995
Leeds
Mon 6th Apr 2020
Places available
£2995
Reading
Tue 14th Apr 2020
Places available
£2995
Bristol
Mon 20th Apr 2020
Places available
£2995
Milton Keynes
Mon 27th Apr 2020
Places available
£2995
Mon 27th Apr 2020
Places available
£2995
Glasgow
Mon 4th May 2020
Places available
£2995
Edinburgh
Mon 11th May 2020
Places available
£2995
Southampton
Mon 18th May 2020
Places available
£2995
London
Tue 26th May 2020
Places available
£2995
Tue 26th May 2020
Places available
£2995
Newcastle
Mon 1st Jun 2020
Places available
£2995
Liverpool
Mon 8th Jun 2020
Places available
£2995
Manchester
Mon 15th Jun 2020
Places available
£2995
Nottingham
Mon 22nd Jun 2020
Places available
£2995
Birmingham
Mon 29th Jun 2020
Places available
£2995
Mon 29th Jun 2020
Places available
£2995
Dublin
Mon 6th Jul 2020
Places available
€2995
Sheffield
Mon 13th Jul 2020
Places available
£2995
Belfast
Mon 20th Jul 2020
Places available
£2995
Mon 27th Jul 2020
Places available
£2995
Cambridge
Mon 27th Jul 2020
Places available
£2995
Bristol
Mon 3rd Aug 2020
Places available
£2995
Norwich
Mon 10th Aug 2020
Places available
£2995
Cardiff
Mon 17th Aug 2020
Places available
£2995
Mon 24th Aug 2020
Places available
£2995
Brighton
Mon 24th Aug 2020
Places available
£2995
Milton Keynes
Mon 7th Sep 2020
Places available
£2995
Edinburgh
Mon 14th Sep 2020
Places available
£2995
Leeds
Mon 21st Sep 2020
Places available
£2995
Mon 28th Sep 2020
Places available
£2995
Manchester
Mon 28th Sep 2020
Places available
£2995
Maidstone
Mon 5th Oct 2020
Places available
£2995
Southampton
Mon 19th Oct 2020
Places available
£2995
Mon 26th Oct 2020
Places available
£2995
Reading
Mon 26th Oct 2020
Places available
£2995
Birmingham
Mon 2nd Nov 2020
Places available
£2995
London
Mon 9th Nov 2020
Places available
£2995
Glasgow
Mon 16th Nov 2020
Places available
£2995
Newcastle
Mon 23rd Nov 2020
Places available
£2995
Belfast
Mon 30th Nov 2020
Places available
£2995
Mon 30th Nov 2020
Places available
£2995
Aberdeen
Mon 7th Dec 2020
Places available
£2995
Mon 14th Dec 2020
Places available
£2995

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Key points about this course


Duration: 5 Days*

Pre-requisites:ITIL® 4 Foundation

Pre-course Reading: 2-5 Hours

Exam(s): Included

Accredited: Yes

Support: 24/7


Course Information

ITIL® Release, Control and Validation Training Overview

This ITIL® Release, Control and Validation course provides a comprehensive overview of this area of the Service Lifecycle and prepares you to take the Release, Control and Validation exam, leading to the ITIL® RCV certification. The exam is included.

ITIL® Release, Control and Validation is one of the nine Intermediate ITIL® training courses which can be mixed and matched to gain the credits needed for the ITIL® Expert certification, and one of the four courses which make up the Service Capability Stream. Release, Control and Validation concerns practices for the planning, testing and implementation of new services to meet user and organisational needs.

This Release, Control and Validation course begins with an overview of Service Transition, as covered in our ITIL® Service Lifecycle - Service Transition course, including change management as well as preparing people and organisations for change. The course then moves on to consider the role of asset and configuration management in Release, Control and Validation, which is used to identify, record, and evaluate assets. The construction of a CMS is briefly covered, before outlining the process of service validation and highlighting its importance. The course subsequently covers the Release and Deployment stages of the lifecycle, noting their inputs and outputs, before discussing how best to maintain a service through request fulfilment, change evaluation, and knowledge management. The course then concludes by detailing the practicalities of Release, Control and Validation, beginning with the associated roles and responsibilities before examining potential implementation issues with service operation. Delegates will conclude the course with a thorough knowledge of all the constituent stages of the RCV process and an awareness of its applicability to their own organisational contexts.

By providing a comprehensive guide to the processes of the ITIL® Service Transition framework, Release, Control and Validation will be particularly beneficial to anybody involved in activities during this stage.

 

ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

ITIL® Release, Control and Validation Training Outline

The course covers the following topics:

  • Transition, Planning and Support
  • RCV Objectives
  • Service Asset and Configuration Management
  • Knowledge Management
  • Change Management
  • Release and Deployment
  • Service Validation and Testing
  • Change Evaluation
  • Request Fulfilment
  • Technology
  • Transition and Operation

*The ITIL® Release, Control and Validation exam is taken online.

We provide comprehensive support during the exam process to make the experience as simple as possible. This exam can be taken at a suitable time, subject to availability; online, anywhere.

Benefits of online exams include:

  • Proven higher pass rates
  • Quicker Results
  • Save Travel Costs
  • Flexibility
  • Convenient
  • Take your exam at your home, office, or work when you are ready 

ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

Who should attend this ITIL Training Course?

The course will benefit anybody who wishes to gain knowledge of or apply RCV practices, including IT Professionals, Business Managers, Business Owners, and anyone else involved in an organisation which has adopted or is looking to adopt ITIL®.

Prerequisites

You must have completed ITIL® Foundation before attending this course.

ITIL® is a best practice framework for IT service management. It provides guidance to businesses and individuals on how to use IT to meet business needs and deliver value to its users. ITIL® is supported by a comprehensive certification scheme which spans knowledge from the principles to how the entire framework fits together.
Yes, this course is accredited by PeopleCert on behalf of AXELOS.
Yes, you must have completed ITIL® Foundation before taking this course.
The course fee includes 5 days of classroom tuition from an expert trainer as well as a comprehensive candidate pack featuring presentation slides, exercises, and the ITIL® Release, Control and Validation exam
Please arrive at 8:45am for 9am start. The course hours are 9am-5pm each day.
You can read more about ITIL® on our ITIL® topic page, which links to a number of pages which go into greater detail about ITIL®, its courses, and its methodology.
The price for ITIL® Service Capability - Release, Control & Validation certification in the United Kingdom starts from £795
The Knowledge Academy is the Leading global training provider in the world for ITIL® Service Capability - Release, Control & Validation.
Please see our ITIL® Training courses available in the United Kingdom

What's included in this ITIL Training Course?

This ITIL® Service Capability course includes the following:

  • ITIL® Release, Control and Validation exam
  • Certificate
  • Experienced ITIL® Trainer
  • Refreshments

ITIL®​ Release, Control and Validation Training Examination

The Release, Control and Validation ITIL® exam measures knowledge of the Release, Control and Validation practices.

  • 8 multiple choice questions
  • 90 minutes
  • Pass mark: 70% or 28/40
  • Closed book​

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Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

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Trusted & Approved

Our ITIL® courses are accredited by PeopleCert on behalf of AXELOS.

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Various delivery methods

Flexible delivery methods are available depending on your learning style.

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Resources

Resources are included for a comprehensive learning experience.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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"...the trainer for this course was excellent. I would definitely recommend (and already have) this course to others."

Diane Gray, Shell

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