The Knowledge Academy Logo
The Knowledge Academy Logo
01344 203999 - Available 24/7

Remember: All of our classroom courses are available as live instructor-led training which you can attend from home.

Remember: All of our classroom courses are available as live instructor-led training which you can attend from home.

Send us your message.

X

Send us your message.

X

Our sales and enquiry team will get back to you as soon as possible

Please enter Name Please enter valid Email Please enter valid Phone number Please enter course

The information you provide shall be processed by The Knowledge Academy – a professional training company. Your data shall be used by a member of staff to contact you regarding your enquiry.

Please click here for privacy policy.

We cannot process your enquiry without contacting you, please tick to confirm you consent to us contacting you about your enquiry

Send us your message.

X

Our sales and enquiry team will get back to you as soon as possible

Please enter Name Please enter valid Email Please enter valid Phone number

The information you provide shall be processed by The Knowledge Academy – a professional training company. Your data shall be used by a member of staff to contact you regarding your enquiry.

Please click here for privacy policy.

We cannot process your enquiry without contacting you, please tick to confirm you consent to us contacting you about your enquiry

Send us your message.

X

Our sales and enquiry team will get back to you as soon as possible

Please enter Name Please enter valid Email Please enter valid Phone number

The information you provide shall be processed by The Knowledge Academy – a professional training company. Your data shall be used by a member of staff to contact you regarding your enquiry.

Please click here for privacy policy.

We cannot process your enquiry without contacting you, please tick to confirm you consent to us contacting you about your enquiry

ITIL® 4 Specialist: Drive Stakeholder Value DSV - United Kingdom

Key points about this course


Duration: 2 Days*

Exam Included: Official Axelos ITIL® 4 Specialist: Drive Stakeholder Value DSV Exam

Accredited: Yes

Support: 24/7

Dates & Prices Enquire
  • Gain your ITIL 4 Specialist Create, Deliver and Support certificate in just 2 days
  • Optimise the engagement and interaction which occurs with your customers, users, suppliers
  • One of the four modules which go towards the ITIL 4 Managing Professional stream

Available delivery methods for this course

Virtual Icon

Online Instructor-Led

Online Icon

Online Self-Paced

Onsite Icon

Onsite

Classroom Icon

Classroom

Limited Budget?

We understand that people may have limited budgets.

  • To help and support our clients we will provide limited number of 250 daily discount codes.
  • Hurry first come, first served!
  • If you miss out, enquire to get yourself on the waiting list for the next day!

animated-arrow-image-0310 Enquire for daily discount code 172 Remaining (Live Counter)

Why Home Virtual is great

With an incredibly easy to use interface, our chosen platform has been designed to make learning online simple and enjoyable. It’s amazing video & audio quality means you won’t miss a thing.

icon

Works on all devices

Attend on whichever device works best for you.
icon

Recording & transcripts

Revisit what you’ve learnt at any time.
icon

See your trainer’s screen

Your instructor can share their screen at any time to demonstrate what they’re teaching.
icon

Share documents

You can share documents with the trainer and your trainer can share with you.
icon

Virtual whiteboard

Trainers can draw on and share their whiteboard with the class at any time.
static

Key points about this course


Duration: 2 Days*

Exam Included: Official Axelos ITIL® 4 Specialist: Drive Stakeholder Value DSV Exam

Accredited: Yes

Support: 24/7

View dates & prices

Find out more

Please enter Name
Please enter valid Email
Please enter valid phone
The information you provide shall be processed by The Knowledge Academy – a professional training company. Your data shall be used by a member of staff to contact you regarding your enquiry. View privacy policy

We cannot process your enquiry without contacting you, please tick to confirm you consent to us contacting you about your enquiry

Or call us now
01344 203999

Course Packages & Certifications

Complete ITIL® 4 Managing Professional (MP) Certification PathSave 26%

5 courses

ITIL® 4 Foundation

£595Book now

ITIL® 4 Specialist: Create Deliver and Support CDS

£1495Book now

ITIL® 4 Specialist: Drive Stakeholder Value DSV

£1495Book now

ITIL® 4 Specialist: High Velocity IT Training

£1495Book now

ITIL® 4 Strategist: Direct, Plan and Improve DPI

£1495Book now

Total:

£6575Savings

Package Price:

£4895£1680

This package usually costs £6575, why not book together and save £1680
Most people buy as a package!

ITIL® 4 Specialist: Drive Stakeholder Value DSV Dates & Prices

Select your preferred delivery method

Choose a Region

Choose a Location

Choose a Month

Office Icon All Online Instructor-Led courses are delivered in real-time
Trainers Icon Easy 1 click access
Simple Icon Works on all devices
London
Thu 16th Jul 2020
Places available
£1795
Nottingham
Thu 16th Jul 2020
Places available
£2495
Thu 16th Jul 2020
Places available
Was: £1995
Now: £1495
Thu 23rd Jul 2020
Places available
Was: £1995
Now: £1495
Bristol
Thu 23rd Jul 2020
Places available
£1995
Dublin
Thu 23rd Jul 2020
Places available
€1995
Sheffield
Thu 30th Jul 2020
Places available
£2495
Milton Keynes
Thu 30th Jul 2020
Places available
£1995
Thu 30th Jul 2020
Places available
Was: £1995
Now: £1495
Reading
Thu 6th Aug 2020
Places available
£1995
Norwich
Thu 6th Aug 2020
Places available
£2495
Thu 6th Aug 2020
Places available
Was: £1995
Now: £1495
Thu 13th Aug 2020
Places available
Was: £1995
Now: £1495
Glasgow
Thu 13th Aug 2020
Places available
£1995
Thu 20th Aug 2020
Places available
Was: £1995
Now: £1495
Newcastle
Thu 20th Aug 2020
Places available
£2495
Birmingham
Thu 20th Aug 2020
Places available
£1795
Thu 27th Aug 2020
Places available
Was: £1995
Now: £1495
Manchester
Thu 27th Aug 2020
Places available
£1795
Milton Keynes
Thu 3rd Sep 2020
Places available
£1995
Thu 3rd Sep 2020
Places available
Was: £1995
Now: £1495
Thu 10th Sep 2020
Places available
Was: £1995
Now: £1495
Leeds
Thu 10th Sep 2020
Places available
£1995
Thu 17th Sep 2020
Places available
Was: £1995
Now: £1495
Maidstone
Thu 17th Sep 2020
Places available
£2495
London
Thu 17th Sep 2020
Places available
£1795
Aberdeen
Thu 24th Sep 2020
Places available
£2495
Bristol
Thu 24th Sep 2020
Places available
£1995
Thu 24th Sep 2020
Places available
Was: £1995
Now: £1495
Belfast
Thu 1st Oct 2020
Places available
£2495
Thu 1st Oct 2020
Places available
Was: £1995
Now: £1495
Southampton
Thu 1st Oct 2020
Places available
£2495
Thu 8th Oct 2020
Places available
Was: £1995
Now: £1495
Norwich
Thu 8th Oct 2020
Places available
£2495
Edinburgh
Thu 8th Oct 2020
Places available
£1995
Sheffield
Thu 15th Oct 2020
Places available
£2495
Thu 15th Oct 2020
Places available
Was: £1995
Now: £1495
Birmingham
Thu 15th Oct 2020
Places available
£1795
Thu 22nd Oct 2020
Places available
Was: £1995
Now: £1495
London
Thu 22nd Oct 2020
Places available
£1795
Dublin
Thu 22nd Oct 2020
Places available
€1995
Brighton
Thu 29th Oct 2020
Places available
£2495
Manchester
Thu 29th Oct 2020
Places available
£1795
Thu 29th Oct 2020
Places available
Was: £1995
Now: £1495
Thu 5th Nov 2020
Places available
Was: £1995
Now: £1495
Liverpool
Thu 5th Nov 2020
Places available
£2495
Milton Keynes
Thu 5th Nov 2020
Places available
£1995
Cardiff
Thu 12th Nov 2020
Places available
£2495
Leeds
Thu 12th Nov 2020
Places available
£1995
Thu 12th Nov 2020
Places available
Was: £1995
Now: £1495
Thu 19th Nov 2020
Places available
Was: £1995
Now: £1495
London
Thu 19th Nov 2020
Places available
£1795
Nottingham
Thu 19th Nov 2020
Places available
£2495
Cambridge
Thu 26th Nov 2020
Places available
£2495
Bristol
Thu 26th Nov 2020
Places available
£1995
Thu 26th Nov 2020
Places available
Was: £1995
Now: £1495
Birmingham
Thu 3rd Dec 2020
Places available
£1795
Thu 3rd Dec 2020
Places available
Was: £1995
Now: £1495
Glasgow
Thu 3rd Dec 2020
Places available
£1995
Thu 10th Dec 2020
Places available
Was: £1995
Now: £1495
Newcastle
Thu 10th Dec 2020
Places available
£2495
Manchester
Thu 10th Dec 2020
Places available
£1795
London
Thu 17th Dec 2020
Places available
£1795
Reading
Thu 17th Dec 2020
Places available
£1995
Thu 17th Dec 2020
Places available
Was: £1995
Now: £1495

Complete the steps below to receive a quote or more information

How will you be funding your training?

Self funding

Company funding

Not sure

Limited Budget?

We understand that people may have limited budgets.

  • To help and support our clients we will provide limited number of 250 daily discount codes.
  • Hurry, they’re first come, first served!
  • If you miss out, enquire to get yourself on the waiting list for the next day!

  Enquire for daily discount code 172  Remaining (Live Counter)

Key points about this course


Duration: 2 Days*

Exam Included: Official Axelos ITIL® 4 Specialist: Drive Stakeholder Value DSV Exam

Accredited: Yes

Support: 24/7


Course Information

ITIL 4 Specialist: Drive Stakeholder Value Course Overview

This course makes up one of the modules which go together to form the ITIL 4 Managing Professional stream. The 2 days of training covers all types of engagement and interaction which occurs between a service provider and their customers, users, suppliers and partners. The ITIL 4 Specialist: Drive Stakeholder Value exam is included.

Key topics covered include SLA design, multi-supplier management, communication, relationship management, CX and UX design, customer journey mapping, and more, all with the goal of increasing stakeholder satisfaction.

ITIL 4 Specialist Drive Stakeholder Value is targeted towards ITSM practitioners responsible for managing and integrating stakeholders, especially those focusing on customer journey and experience, and fostering relationships with partners and suppliers.

ITIL 4 Foundation certification is a prerequisite to attend.

Further details of this course will be added once released at the end of February.

ITIL 4 Specialist: Drive Stakeholder Value Course Outline

The syllabus of the ITIL 4 Specialist Drive Stakeholder Value (DSV) certificate training courseware consists of:

Understand How Customer Journeys are Designed?

  • Understand the Concept of the Customer Journey
  • Understand the Ways of Designing and Improving Customer Journeys

Know How to Target Markets and Stakeholders

  • Understand The Characteristics of Markets
  • Understand Marketing Activities and Techniques
  • Know How to Describe Customer Needs and Internal and External Factors That Affect These
  • Know How to Identify Service Providers and Explain Their Value Propositions

Know How to Foster Stakeholder Relationships

  • Understand the Concepts of Mutual Readiness and Maturity
  • Understand The Different Supplier and Partner Relationship Types, and How These Are Managed
  • Know How to Develop Customer Relationships
  • Know How to Analyse Customer Needs
  • Know How to Use Communication and Collaboration Activities and Techniques
  • Know How the Relationship Management Practice can be Applied to Enable and Contribute to Fostering Relationships
  • Know How the Supplier Management Practice can be Applied to Enable and Contribute to Supplier and Partner Relationships Management

Know How to Shape Demand and Define Service Offerings

  • Understand Methods for Designing Digital Service Experiences Based on Value-Driven, Data-Driven and User-Centred Service Design
  • Understand Approaches for Selling and Obtaining Service Offerings
  • Know How to Capture, Influence and Manage Demand and Opportunities?
  • Know How to Collect, Specify and Prioritise Requirements from a Diverse Range of Stakeholders?
  • Know How the Business Analysis Practice can be Applied to Enable and Contribute to Requirement Management and Service Design?

Know How to Align Expectations and Agree Details of Services

  • Know How to Plan for Value Co-Creation?
  • Know How to Negotiate and Agree Service Utility, Warranty and Experience?
  • Know How the Service Level Management Practice can be Applied to Enable and Contribute to Service Expectation Management?

Know How to Onboard and Off-Board Customers and Users

  • Understand Key Transition, On-Boarding and Off-Boarding Activities
  • Understand the Ways of Relating with Users and Fostering User Relationships
  • Understand How Users are Authorised and Entitled to Services?
  • Understand Different Approaches to Mutual Elevation of Customer, User and Service Provider Capabilities
  • Know How to Prepare On-Boarding and Off-Boarding Plans
  • Know How to Develop User Engagement and Delivery Channels?
  • Know How the Service Catalogue Management Practice can be Applied to Enable and Contribute to Offering User Services?
  • Know How the Service Desk Practice can be Applied to Enable and Contribute to User Engagement?

Know How to Act Together to Ensure Continual Value Co-Creation (Service Consumption / Provisioning)

  • Understand How Users can Request Services?
  • Understand Methods for Triaging of User Requests
  • Understand the Concept of User Communities
  • Understand Methods for Encouraging and Managing Customer and User Feedback
  • Know How to Foster a Service Mindset (Attitude, Behaviour and Culture)
  • Know How to Use Different Approaches to Provision of User Services
  • Know How to Seize and Deal with Customer and User ‘Moments of Truth’
  • Know How the Service Request Management Practice Can Be Applied to Enable and Contribute to Service Usage

Know How to Realise and Validate Service Value

  • Understand Methods for Measuring Service Usage and Customer and User Experience and Satisfaction
  • Understand Methods to Track and Monitor Service Value (Outcome, Risk, Cost and Resources)
  • Understand Different Types of Reporting of Service Outcome and Performance
  • Understand Charging Mechanisms
  • Know How to Validate Service Value
  • Know How to Evaluate and Improve the Customer Journey
  • Know How the Portfolio Management Practice Can Be Applied to Enable and Contribute to Service Value Realisation

Who should attend this ITIL 4 Training Course?

The course is designed for practitioners involved in managing and integrating stakeholders.

Prerequisites

To attend, you must hold ITIL 4 Foundation certification.

Please arrive at the venue at 8:45am.
To attend, you must hold ITIL 4 Foundation certification.
The course is designed for practitioners involved in managing and integrating stakeholders.
We are able to provide support via phone & email prior to attending, during and after the course.
Delegate pack consisting of course notes and exercises, Exam, Experienced Instructor, and Refreshments
This course is 2 days.
Once your booking has been placed and confirmed, you will receive an email which contains your course location, course overview, pre-course reading material (if required), course agenda and payment receipts
The price for ITIL® 4 Specialist: Drive Stakeholder Value DSV certification in the United Kingdom starts from £1395
The Knowledge Academy is the Leading global training provider in the world for ITIL® 4 Specialist: Drive Stakeholder Value DSV.
Please see our ITIL® Training courses available in the United Kingdom

What's Included?

  • Delegate pack consisting of course notes and exercises
  • Experienced Instructor
  • ITIL 4 Specialist: Drive Stakeholder Value Exam
  • Refreshments

 

Why choose TKA logo


Gold Tag

Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

Trusted Icon

Trusted & Approved

Our ITIL® courses are accredited by PeopleCert on behalf of AXELOS.

Delivery Icon

Various delivery methods

Flexible delivery methods are available depending on your learning style.

Resource Icon

Resources

Resources are included for a comprehensive learning experience.

Thames Water Logo

"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

Google Logo
Samsung Logo
Shell Logo

"...the trainer for this course was excellent. I would definitely recommend (and already have) this course to others."

Diane Gray, Shell

hsbc-logo
mercedes-logo

  Looking for more information?