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ITIL® 4 Specialist: Drive Stakeholder Value - United Kingdom

Key points about this course


Duration: 2 Days*

Accredited: Yes

Support: 24/7

Dates & Prices Enquire
  • Gain your ITIL 4 Specialist Create, Deliver and Support certificate in just 2 days
  • Optimise the engagement and interaction which occurs with your customers, users, suppliers
  • One of the four modules which go towards the ITIL 4 Managing Professional stream

Available delivery methods for this course

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Classroom

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Live Virtual

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Online

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Onsite

Course Information

ITIL 4 Specialist: Drive Stakeholder Value Course Overview

This course makes up one of the modules which go together to form the ITIL 4 Managing Professional stream. The 2 days of training covers all types of engagement and interaction which occurs between a service provider and their customers, users, suppliers and partners.

Key topics covered include SLA design, multi-supplier management, communication, relationship management, CX and UX design, customer journey mapping, and more, all with the goal of increasing stakeholder satisfaction.

ITIL 4 Specialist Drive Stakeholder Value is targeted towards ITSM practitioners responsible for managing and integrating stakeholders, especially those focusing on customer journey and experience, and fostering relationships with partners and suppliers.

ITIL 4 Foundation certification is a prerequisite to attend.

Further details of this course will be added later in 2019 once released.

ITIL 4 Specialist: Drive Stakeholder Value Course Outline

An outline for this course is not available yet. We will update this page once it has been released.

Who should attend this ITIL 4 Training Course?

The course is designed for practitioners involved in managing and integrating stakeholders.

Prerequisites

To attend, you must hold ITIL 4 Foundation certification.

Please arrive at the venue at 8:45am.
To attend, you must hold ITIL 4 Foundation certification.
The course is designed for practitioners involved in managing and integrating stakeholders.
We are able to provide support via phone & email prior to attending, during and after the course.
Delegate pack consisting of course notes and exercises, Exam, Manual, Experienced Instructor, and Refreshments
This course is 2 days.
Once your booking has been placed and confirmed, you will receive an email which contains your course location, course overview, pre-course reading material (if required), course agenda and payment receipts
The price for ITIL® 4 Specialist: Drive Stakeholder Value certification in the United Kingdom starts from £
The Knowledge Academy is the Leading global training provider in the world for ITIL® 4 Specialist: Drive Stakeholder Value.
Please see our ITIL® Training courses available in the United Kingdom

What's Included?

  • Delegate pack consisting of course notes and exercises
  • Manual
  • Experienced Instructor
  • ITIL 4 Specialist: Drive Stakeholder Value Exam
  • Refreshments

ITIL® 4 Specialist: Drive Stakeholder Value Dates & Prices

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How will you be funding your training?

Self funding

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Key points about this course


Duration: 2 Days*

Accredited: Yes

Support: 24/7


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Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

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Trusted & Approved

Our ITIL® courses are accredited by PeopleCert on behalf of AXELOS.

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Various delivery methods

Flexible delivery methods are available depending on your learning style.

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Resources

Resources are included for a comprehensive learning experience.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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"...the trainer for this course was excellent. I would definitely recommend (and already have) this course to others."

Diane Gray, Shell

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