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Project Management (18)
Business Analysis (7)
Business Improvement (10)
IT Service Management (10)
IT Security (12)
Data Protection & Compliance (15)
Office Applications (10)
Business Skills (16)
Programming & Database (12)
Microsoft Technical (13)
Technical IT (13)
Advanced Technology (8)
Duration: 2 Days*
Exam(s): Included
Accredited: Yes
Support: 24/7
Dates & Prices EnquireAvailable delivery methods for this course
Online Instructor-Led
Online Self-Paced
Onsite
Classroom
We understand that people may have limited budgets.
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359 Remaining (Live Counter)
Our live classroom courses have many advantages compared to other methods of learning.
Ask questions, share documents and communicate with your trainer and peers.
All you need is a computer, webcam and microphone and you’re all set.
No need to leave where you live or work.
An affordable way to boost your career.
With an incredibly easy to use interface, our chosen platform has been designed to make learning online simple and enjoyable. It’s amazing video & audio quality means you won’t miss a thing.
Works on all devices
Recording & transcripts
See your trainer’s screen
Share documents
Virtual whiteboard
Duration: 2 Days*
Exam(s): Included
Accredited: Yes
Support: 24/7
View dates & pricesSelect your preferred delivery method
All Online Instructor-Led courses are delivered in real-time
Easy 1 click access
Works on all devices
We understand that people may have limited budgets.
Enquire for daily discount code 359 Remaining (Live Counter)
Duration: 2 Days*
Exam(s): Included
Accredited: Yes
Support: 24/7
This course makes up one of the modules which go together to form the ITIL 4 Managing Professional stream. The 2 days of training covers all types of engagement and interaction which occurs between a service provider and their customers, users, suppliers and partners. The ITIL 4 Specialist: Drive Stakeholder Value exam is included.
Key topics covered include SLA design, multi-supplier management, communication, relationship management, CX and UX design, customer journey mapping, and more, all with the goal of increasing stakeholder satisfaction.
ITIL 4 Specialist Drive Stakeholder Value is targeted towards ITSM practitioners responsible for managing and integrating stakeholders, especially those focusing on customer journey and experience, and fostering relationships with partners and suppliers.
ITIL 4 Foundation certification is a prerequisite to attend.
Further details of this course will be added once released at the end of February.
ITIL 4 Specialist: Drive Stakeholder Value Syllabus is due to released on the 28th of February 2020.
The course is designed for practitioners involved in managing and integrating stakeholders.
To attend, you must hold ITIL 4 Foundation certification.
You won't find better value in the marketplace. If you do find a lower price, we will beat it.
Trusted & Approved
Our ITIL® courses are accredited by PeopleCert on behalf of AXELOS.
Various delivery methods
Flexible delivery methods are available depending on your learning style.
Resources
Resources are included for a comprehensive learning experience.
"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"
Joshua Davies, Thames Water
"...the trainer for this course was excellent. I would definitely recommend (and already have) this course to others."
Diane Gray, Shell
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