ITIL 4 Specialist: Drive Stakeholder Value Training in Chorley

Q: What is ITIL 4 Specialist Drive Stakeholder Value?

The ITIL® 4 Specialist: Drive Stakeholder Value is a specialised module within the ITIL 4 framework that focuses on building and nurturing strong relationships with stakeholders. It effectively manages customer journeys, user experience, and stakeholder engagement to enhance value creation across the service lifecycle.

Q: What does the ITIL 4 Specialist Drive Stakeholder Value Course cover?

The ITIL® 4 Specialist: Drive Stakeholder Value Course covers essential concepts such as customer journey mapping, stakeholder relationship management, user experience design, and communication. It also includes practical guidance on building lasting relationships and enhancing customer satisfaction throughout the service lifecycle.

Q: What skills will I gain from the ITIL® 4 Specialist: Drive Stakeholder Value Course?

Through this ITIL® 4 Specialist: Drive Stakeholder Value Course, you will gain skills in stakeholder engagement, customer journey management, user experience optimisation, and relationship management. It also enhances your ability to create value-driven interactions and align services with organisational objectives.

Q: How does ITIL 4 Specialist Training equip individuals to effectively engage with stakeholders and align services with their needs?

This ITIL® 4 Specialist: Drive Stakeholder Value Course provides practical tools and techniques for effectively engaging stakeholders, managing customer journeys, and ensuring user satisfaction. It helps individuals align services with stakeholder expectations and deliver high-quality, value-focused outcomes.

Q: Are there any prerequisites for the ITIL® 4 Specialist: Drive Stakeholder Value Course?

Yes, holding an ITIL® 4 Foundation Certificate is a prerequisite for this course. This ensures you have a fundamental understanding of ITIL principles and processes, which will support your learning journey in this advanced module.

Q: Who can join this ITIL 4 Specialist Drive Stakeholder Value Training Course?

This ITIL® 4 Specialist: Drive Stakeholder Value Course is ideal for IT professionals, service managers, and business leaders seeking to enhance stakeholder engagement skills. It suits anyone who manages and improves customer journeys or drives value through service management practices.

Q: Do you support the ITIL® 4 Specialist: Drive Stakeholder Value Training?

Yes, we provide comprehensive support throughout your training journey. This includes expert guidance, access to high-quality study materials, and responsive assistance to ensure a seamless learning experience.

Q: What is included in the ITIL® 4 Specialist: Drive Stakeholder Value Course?

The ITIL® 4 Specialist: Drive Stakeholder Value Course includes expertly designed training materials, interactive sessions, case studies, and practical exercises. Additionally, you will receive comprehensive support, access to learning resources, and a certification exam to validate your knowledge.

Q: What is the duration of the ITIL 4 Specialist Drive Stakeholder Value Course?

The two-day course provides in-depth training and practical insights to ensure a thorough understanding of stakeholder engagement and value creation principles.

Q: Who should attend this ITIL® 4 Specialist: Drive Stakeholder Value Training Course?

This course is ideal for improving stakeholder engagement skills for IT professionals, service managers, consultants, and business leaders. It benefits anyone involved in enhancing customer journeys and delivering exceptional service experiences.

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ITIL® 4 Specialist: Drive Stakeholder Value Course

Chorley

The ITIL® 4 Specialist: Drive Stakeholder Value Course in Chorley emphasises techniques for shaping positive customer journeys and enhancing value co-creation. Learners work through topics on relationship management, experience design, and engagement channels. Boost customer satisfaction and earn specialist credentials.

Know the importance of delivering value to stakeholders in IT service management
Learn about service offering with our ITIL® 4 Specialist: Drive Stakeholder Value Course<
Learn how to create & manage a service catalogue that aligns with stakeholder needs

Dates & Prices

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SAVE 60% BLACK FRIDAY

ITIL® 4 Specialist: Drive Stakeholder Value Course Black Friday Offers

ITIL® 4 Specialist: Drive Stakeholder Value Course is part of our Black Friday sale. Lock in 60% off now, choose online, classroom or onsite training, and schedule your course any time through 2027. Group bookings save up to 60%.

FROM £795 ~~£1,995~~ SAVE £1,200

Offer ends 27 November 2026

ITIL® 4 Specialist: Drive Stakeholder Value Course Overview and Exam Details

Course syllabus

Exams

Who it’s for

What’s included

FAQs

ITIL® 4 Specialist: Drive Stakeholder Value Course Outline

Module 1: How Customer Journeys are Designed

Concept of the Customer Journey
Ways of Designing and Improving Customer Journeys

Module 2: How to Target Markets and Stakeholders

Characteristics of Markets
Understand Marketing Activities and Techniques
How to Describe Customer Needs and Internal and External Factors that Affect These
How to Identify Service Providers and Explain their Value Propositions

Module 3: How to Foster Stakeholder Relationships

Concepts of Mutual Readiness and Maturity
Different Supplier and Partner Relationship Types, and how these are Managed
How to Develop Customer Relationships
How to Analyse Customer Needs
How to Use Communication and Collaboration Activities and Techniques

Module 4: Know How to Shape Demand and Define Service Offerings

Methods for Designing Digital Service Experiences Based on Value-Driven, Data-Driven and User-Centred Service Design
Approaches for Selling and Obtaining Service Offerings
How to Capture, Influence and Manage Demand and Opportunities
How to Collect, Specify and Prioritise Requirements from a Diverse Range of Stakeholders
How the Business Analysis Practice Can be Applied

Module 5: How To Align Expectations And Agree Details Of Services

How to Plan for Value Co-Creation
How to Negotiate and Agree Service Utility, Warranty and Experience
How the Service Level Management Practice Can be Applied to Enable And Contribute to Service Expectation Management

Module 6: How to Onboard and Offboard Customers and Users

Key Transition, Onboarding and Offboarding Activities
Ways of Relating with Users and Fostering User Relationships
How Users are Authorised and Entitled to Services
Different Approaches to Mutual Elevation of Customer, User and Service Provider Capabilities
How to Prepare Onboarding and Offboarding Plans
How to Develop User Engagement and Delivery Channels
How the Service Catalogue Management Practice Can be Applied
How the Service Desk Practice Can be Applied

Module 7: How to Act Together to Ensure Continual Value Co-Creation

How Users Can Request Services
Methods for Triaging of User Requests
Concept of User Communities
Methods for Encouraging and Managing Customer and User Feedback
How to Foster a Service Mindset
How to Use Different Approaches to Provision Of User Services
How to Seize And Deal With Customer and User ‘Moments Of Truth’
How the Service Request Management Practice Can Be Applied

Module 8: How to Realise and Validate Service Value

Methods for Measuring Service Usage and Customer and User Experience and Satisfaction
Methods to Track and Monitor Service Value
Different Types of Reporting of Service Outcome and Performance
Understand Charging Mechanisms
How to Validate Service Value
How to Evaluate and Improve the Customer Journey
How the Portfolio Management Practice Can be Applied

Official PeopleCert ITIL® 4 Specialist: Drive Stakeholder Value (DSV) Exam Information

The ITIL® 4 Specialist: Drive Stakeholder Value module is for IT professionals who foster relationships with stakeholders to co-create value. Drive Stakeholder Value benefits anyone who manages customer journeys, experiences, or expectations.

Question Type: Multiple Choice
Total Questions: 40
Total Marks: 40 Marks
Pass Mark: 70%, or 28/40 Marks
Duration: 90 Minutes
Open Book/ Closed Book: Closed Book

Who should attend this ITIL® 4 Specialist: Drive Stakeholder Value DSV Training Course?

This ITIL® 4 Specialist: Drive Stakeholder Value Training Course is designed for anyone who wants to learn how to improve the way their organisation delivers value to its stakeholders. This ITIL® Certification is especially beneficial for the following professionals:

Customer Service Managers
IT Service Managers
Project Managers
Product Managers
Business Relationship Managers
Marketing and Outreach Teams in IT
Business Analysts

Prerequisites of the ITIL® 4 Specialist: Drive Stakeholder Value DSV Training Course

Eligibility for this ITIL® 4 Specialist: Drive Stakeholder Value Course requires holding an ITIL® 4 Foundation Certificate in IT Service Management.

ITIL® 4 Specialist: Drive Stakeholder Value Course Overview

The ITIL® 4 Specialist: Drive Stakeholder Value Course is a dynamic and intensive training designed to equip individuals and professionals with the knowledge and skills to drive stakeholder value within an organisation. ITIL® (Information Technology Infrastructure Library) is a globally recognised framework for IT service management that emphasises delivering value to stakeholders.

Understanding stakeholder value is crucial for individuals and professionals working in IT Service Management, Project Management, and Business Relationship Management. IT service Managers, Business Analysts, Service Desk Managers, and individuals involved in service design and delivery should aim to master this subject to ensure that IT services meet the needs and expectations of stakeholders.

This intensive 2-day ITIL® 4 Specialist: Drive Stakeholder Value Course, offered by The Knowledge Academy, covers the key concepts of ITIL® 4, with a focus on driving stakeholder value. It includes practical exercises, case studies, and real-world scenarios to enable delegates to apply ITIL® 4 principles in their professional roles effectively.

ITIL® 4 Specialist: Drive Stakeholder Value Course Objectives

To understand the principles and concepts of ITIL® 4, with a focus on driving stakeholder value
To learn how to identify, engage, and manage stakeholders effectively
To develop skills in shaping service experiences and ensuring value co-creation
To apply ITIL® 4 principles to enhance stakeholder satisfaction and business outcomes
To improve stakeholder management practices and contribute to service excellence

Upon completing the ITIL Certification, delegates will benefit from enhanced knowledge and practical skills in stakeholder management and value co-creation. They will be well-equipped to identify, engage, and manage stakeholders effectively, ensuring that IT services align with business objectives and deliver value to stakeholders.

What’s included in this ITIL® 4 Specialist: Drive Stakeholder Value DSV Certification Course?

World-Class Training Sessions from Experienced Instructors
ITIL® 4 Specialist: Drive Stakeholder Value Certificate
ITIL® 4 Specialist: Drive Stakeholder Value Examination
Digital Delegate Pack

Train Your Workforce

Looking for ITIL® 4 Specialist: Drive Stakeholder Value Course in-house or onsite training Chorley. We specialise in corporate group training and bulk bookings for organisations of all sizes. Our trainers deliver tailored sessions at your premises, online, or hybrid, with best price guarantee, group discounts and flexible scheduling.

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The Knowledge Academy is an approved training supplier to 1,276,803 organisations across the UK, Europe, North America and Australia, so most buyers can book through their existing purchasing process with no new supplier setup.

Our Chorley venue

Includes..

Free Wi-Fi

To make sure you’re always connected we offer completely free and easy to access wi-fi.

Air conditioned

To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

The town of Chorley is located in the county of Lancashire in the North West of England. The town is around 8 miles North of Wigan, 11 miles North West of Bolton, and 20 miles North West of Manchester. Chorley town has an approximate population of 35,000 residents. The unemployment rate for Chorley currently stands at just under 4%. This is dramatically lower in comparison to the national average unemployment rate which currently stands at 7.6%. Chorley has a range of different primary schools as well as 6 secondary schools including Holy Cross Catholic High School, Albany Academy, and Bishop Rawstorne CE Academy. Lancashire College is based in Chorley; it is the headquarters of the Lancashire Adult Learning. Runshaw College has one of its three campuses in the Chorley town centre which specialises in hairdressing, beauty and holistics.

Nearby Locations include:

Andertons
Adlington
Buckshaw Village
Eccleston
Brindle
Charnock Richard
Euxton
Coppull
Whittle Le Woods
Clayton Le Woods
Anglezarke
Brinscall
Abbey Village
Withnell
Heskins
Wheelton
Heapey
Heath Charnock
Higher Wheelton
Grimeford Village

Ways to take ITIL® 4 Specialist: Drive Stakeholder Value Course in Chorley

Classroom

Face to face with your trainer in a small group, at our Chorley venue in Chorley.

Best for: people who learn best in the room.

2 days

See classroom dates

Live Online

The same live course from home, with a live instructor and other delegates. Mirrors the classroom schedule.

Best for: starting soon, without travel.

2 days · next Wed 25 Nov 2026

See live online dates

Online Self-Paced

Study 24/7 on your own schedule through our learning platform, with progress tracking.

Best for: fitting study around work.

90 days of access

See self-paced options

Onsite

We bring the course to your team, at your premises, online or hybrid, on dates that suit you.

Best for: groups and bulk bookings.

Tailored to your team

Get a team quote

ITIL® 4 Specialist: Drive Stakeholder Value Course Schedule in Chorley

Live Online · Same trainer and syllabus

Next: Wed 25 Nov 2026

5 upcoming dates · 2 days · £1,995

View online dates

Classroom · Chorley

Online Instructor-Led

Online Self-Paced

Onsite

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Package deals for ITIL® 4 Specialist: Drive Stakeholder Value Course in Chorley

Our training experts have compiled a range of course packages on a variety of categories in ITIL® 4 Specialist: Drive Stakeholder Value Course, to boost your career. The packages consist of the best possible qualifications with ITIL® 4 Specialist: Drive Stakeholder Value Course, and allows you to purchase multiple courses at a discounted rate.

ITIL 4 Specialist: Drive Stakeholder Value Training in Chorley FAQs

What is ITIL 4 Specialist Drive Stakeholder Value?

The ITIL® 4 Specialist: Drive Stakeholder Value is a specialised module within the ITIL 4 framework that focuses on building and nurturing strong relationships with stakeholders. It effectively manages customer journeys, user experience, and stakeholder engagement to enhance value creation across the service lifecycle.

What does the ITIL 4 Specialist Drive Stakeholder Value Course cover?

The ITIL® 4 Specialist: Drive Stakeholder Value Course covers essential concepts such as customer journey mapping, stakeholder relationship management, user experience design, and communication. It also includes practical guidance on building lasting relationships and enhancing customer satisfaction throughout the service lifecycle.

What skills will I gain from the ITIL® 4 Specialist: Drive Stakeholder Value Course?

Through this ITIL® 4 Specialist: Drive Stakeholder Value Course, you will gain skills in stakeholder engagement, customer journey management, user experience optimisation, and relationship management. It also enhances your ability to create value-driven interactions and align services with organisational objectives.

How does ITIL 4 Specialist Training equip individuals to effectively engage with stakeholders and align services with their needs?

This ITIL® 4 Specialist: Drive Stakeholder Value Course provides practical tools and techniques for effectively engaging stakeholders, managing customer journeys, and ensuring user satisfaction. It helps individuals align services with stakeholder expectations and deliver high-quality, value-focused outcomes.

Are there any prerequisites for the ITIL® 4 Specialist: Drive Stakeholder Value Course?

Yes, holding an ITIL® 4 Foundation Certificate is a prerequisite for this course. This ensures you have a fundamental understanding of ITIL principles and processes, which will support your learning journey in this advanced module.

Who can join this ITIL 4 Specialist Drive Stakeholder Value Training Course?

This ITIL® 4 Specialist: Drive Stakeholder Value Course is ideal for IT professionals, service managers, and business leaders seeking to enhance stakeholder engagement skills. It suits anyone who manages and improves customer journeys or drives value through service management practices.

Do you support the ITIL® 4 Specialist: Drive Stakeholder Value Training?

Yes, we provide comprehensive support throughout your training journey. This includes expert guidance, access to high-quality study materials, and responsive assistance to ensure a seamless learning experience.

What is included in the ITIL® 4 Specialist: Drive Stakeholder Value Course?

The ITIL® 4 Specialist: Drive Stakeholder Value Course includes expertly designed training materials, interactive sessions, case studies, and practical exercises. Additionally, you will receive comprehensive support, access to learning resources, and a certification exam to validate your knowledge.

What is the duration of the ITIL 4 Specialist Drive Stakeholder Value Course?

The two-day course provides in-depth training and practical insights to ensure a thorough understanding of stakeholder engagement and value creation principles.

Who should attend this ITIL® 4 Specialist: Drive Stakeholder Value Training Course?

This course is ideal for improving stakeholder engagement skills for IT professionals, service managers, consultants, and business leaders. It benefits anyone involved in enhancing customer journeys and delivering exceptional service experiences.

Do you provide an exam for the ITIL® 4 Specialist: Drive Stakeholder Value Training?

Yes, the course includes a certification exam that assesses your knowledge and understanding of the ITIL® 4 Specialist: Drive Stakeholder Value concepts. Successful completion awards you an internationally recognised certification.

What topics are covered in the ITIL® 4 Specialist: Drive Stakeholder Value Course?

The course covers customer journey mapping, stakeholder engagement, relationship management, user experience design, communication strategies, and continual improvement. It also explores practical tools to enhance value-driven interactions.

What career opportunities can I avail myself of from this ITIL® 4 Specialist: Drive Stakeholder Value Certification?

Achieving this certification opens doors to roles such as Service Delivery Manager, IT Service Manager, Customer Experience Manager, and IT Consultant. It enhances your ability to drive value through effective stakeholder engagement and strategic service management.

What will I learn in this ITIL® 4 Specialist: Drive Stakeholder Value Training Course?

You will learn to map customer journeys, build strong stakeholder relationships, optimise user experiences, and ensure value delivery throughout the service lifecycle.

Will I get any certificate after completing this ITIL 4 Specialist Drive Stakeholder Value Course?

Upon successfully completing the course and exam, you will receive an internationally recognised ITIL® 4 Specialist: Drive Stakeholder Value certification, demonstrating your expertise in effective stakeholder engagement and value creation.

Why choose The Knowledge Academy in Chorley over others?

The Knowledge Academy stands out as a prestigious training provider known for its extensive course offerings, expert instructors, adaptable learning formats, and industry recognition. It's a dependable option for those seeking this certification.

What is the cost/training fees for ITIL® 4 Specialist: Drive Stakeholder Value Course in Chorley?

The training fees for ITIL® 4 Specialist: Drive Stakeholder Value Course in Chorley starts from £1995

Which is the best training institute/provider of ITIL® 4 Specialist: Drive Stakeholder Value Course in Chorley?

The Knowledge Academy is one of the Leading global training provider for ITIL® 4 Specialist: Drive Stakeholder Value Course.

What are the best ITIL® Certification Training courses in Chorley?

Please see our ITIL® Certification Training courses available in Chorley

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