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Module 1: Understand How Customer Journeys are Designed
Module 2: How to Target Markets and Stakeholders?
Step 1: Explore
Module 3: How to Foster Stakeholder Relationships?
Step 2: Engage
Module 4: How to Shape Demand and Define Service Offerings?
Step 3: Offer
Module 5: How to Align Expectations and Agree Details of Services?
Step 4: Agree
Module 6: How to Onboard and Offboard Customers and Users?
Step 5: Onboarding
Module 7: How to Act Together to Ensure Continual Value Co-Creation?
Step 6: Co-Create
Module 8: How to Realise and Validate Service Value?
Step 7: Realise
This ITIL® 4 Specialist: Drive Stakeholder Value Training Course is designed for anyone who wants to learn how to improve the way their organisation delivers value to its stakeholders. This ITIL® Certification is especially beneficial for these professionals:
The most important prerequisite of this ITIL® 4 Training Course is holding an ITIL® 4 Foundation Certificate in IT Service Management.
The ITIL® 4 Specialist: Drive Stakeholder Value Course is a dynamic and intensive training designed to equip individuals and professionals with the knowledge and skills to drive stakeholder value within an organisation. ITIL® (Information Technology Infrastructure Library) is a globally recognised framework for IT service management that emphasises delivering value to stakeholders.
Understanding stakeholder value is crucial for individuals and professionals working in IT Service Management, Project Management, and Business Relationship Management. IT service Managers, Business Analysts, Service Desk Managers, and individuals involved in service design and delivery should aim to master this subject to ensure that IT services meet the needs and expectations of stakeholders.
This intensive 2-day ITIL® 4 Specialist: Drive Stakeholder Value Course, offered by The Knowledge Academy, covers the key concepts of ITIL® 4, with a focus on driving stakeholder value. It includes practical exercises, case studies, and real-world scenarios to enable participants to apply ITIL® 4 principles in their professional roles effectively.
Course Objectives
Upon completing the ITIL Certification, delegates will benefit from enhanced knowledge and practical skills in stakeholder management and value co-creation. They will be well-equipped to identify, engage, and manage stakeholders effectively, ensuring that IT services align with business objectives and deliver value to stakeholders.
The ITIL® 4 Specialist: Drive Stakeholder Value module is for IT professionals who foster relationships with stakeholders to co-create value. Drive Stakeholder Value benefits anyone who manages customer journeys, experiences, or expectations.
Why choose us
To make sure you’re always connected we offer completely free and easy to access wi-fi.
To keep you comfortable during your course we offer a fully air conditioned environment.
IT support is on hand to sort out any unforseen issues that may arise.
This location has full video conferencing equipment.
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Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led ITIL 4 Specialist: Drive Stakeholder Value Training in Gatwick. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.
Unlock your potential with The Knowledge Academy's ITIL 4 Specialist: Drive Stakeholder Value Training in Gatwick, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.
Experience the most sought-after learning style with The Knowledge Academy's ITIL 4 Specialist: Drive Stakeholder Value Training in Gatwick. Available in 490+ locations across 190+ countries, our hand-picked Classroom venues offer an invaluable human touch. Immerse yourself in a comprehensive, interactive experience with our expert-led ITIL 4 Specialist: Drive Stakeholder Value Training in Gatwick sessions.
Boost your skills with our expert trainers, boasting 10+ years of real-world experience, ensuring an engaging and informative training experience
We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible
Our Classroom courses with limited class sizes foster discussions and provide a personalised, interactive learning environment
Achieve certification without breaking the bank. Find a lower price elsewhere? We'll match it to guarantee you the best value
Streamline large-scale training requirements with The Knowledge Academy's In-house/Onsite at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.
Leverage benefits offered from a certification that fits your unique business or project needs
Cut unnecessary costs and focus your entire budget on what really matters, the training.
Our offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings
The course know-how will help you track and evaluate your employees' progression and performance with relative ease
His delivery style is great, very measured and uses great personal examples to help bring the content to life.
Keith knew his topic well and brought it to life with plenty of examples. He encouraged questions and general participation and dealt with everything very professionally.
Uses relevant, real-life examples to drive home the point.
You won't find better value in the marketplace. If you do find a lower price, we will beat it.
Our ITIL® courses are accredited by PeopleCert on behalf of AXELOS.
Flexible delivery methods are available depending on your learning style.
Resources are included for a comprehensive learning experience.
"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"
Joshua Davies, Thames Water
ITIL® 4 Foundation Certification Course£1595
ITIL® 4 Specialist: Create Deliver and Support Certification£1995
ITIL® 4 Specialist: Drive Stakeholder Value Course£2295
ITIL® 4 Strategist: Direct, Plan and Improve Training£1995
ITIL® 4 Specialist: High Velocity IT Certification Course£1995
Total without package: £9875
Package price: £5895 (Save £3980)
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