ITIL® 4 Specialist Acquiring and Managing Cloud Services ITIL® AMCS Course Outline
Unit 1: Understand the Role of Cloud Services in an Organisation
Module 1: Describe the Characteristics of the Cloud
Module 2: Describe the Approaches to Cloud Adoption
- Approaches to Migrating Existing Services
- One-Off Migrations
- Evolutionary Migrations
- Big-Bang Migrations
Module 3: Cloud Deployment Models and Cloud Service Models
- Types of Cloud Solution
- Cloud Service Models
- Standard and Non-Standard Services
- Deployment Models
Unit 2: Know How to Define an Organisation’s Requirements for Adopting, and Readiness to Adopt, Cloud Solutions
Module 4: Describe the Structure and Content of a Business Case for Cloud
Module 5: Know How to Define Organisation’s Requirements for Cloud Solutions
- Defining Requirements for Cloud Services
- Impact of Cloud Services on Existing Customers
- Typical Requirements
Module 6: Carry Out an Organisational Readiness Assessment for Cloud Adoption
- Conducting a Cloud Readiness Assessment
- Steps in Conducting a Cloud Readiness Assessment
- Define the Assessment Scope
- Assess Current Resources
- Specify the Desired Scope of Cloud Services
- Assess Operational Readiness
- Produce an Assessment Report
Module 7: Know How to Communicate a Cloud Business Case
- Communicating a Business Case
Unit 3: Identify the Types of Cloud Services and Understand Their Applicability to an Organisation's Context
Module 8: Describe the Types of Cloud Service Providers
- Conducting a Cloud Readiness Assessment
Module 9: Describe the Key Elements of a Cloud Strategy for a Service Consumer
- Formulating the Cloud Strategy
Module 10: Identify the Available Services that are Relevant to the Organisation’s Context
- Researching What Services are Available
- Understanding the CSP Landscape
Unit 4: Understand How Cloud Services are Selected and Procured in the ‘Offer’ Step of the Customer Journey
Module 11: Describe the Costs of Using Cloud Services
- Costs
- Exploring Cloud Services
- Onboarding and Offboarding
- Co-Creation
- Under- and Over-Utilisation
- Outages
Module 12: Describe the Benefits and Opportunities Created by Cloud Services
- Deciding to Use Cloud Services
- Benefits and Disbenefits of Using Cloud Services
Module 13: Describe the Key Risks and Disbenefits of Using Cloud Services
- Risks
- Shifts in Roles and Responsibilities
- Unauthorised Procurement of Cloud Services
- Security of Cloud Services
- API Vulnerability
- Maintaining Separation Between Tenants
- Vendor Lock-in
- Third-Party Contracting
- Migration
Module 14: Describe Security and Compliance Considerations of Using Cloud Services
- Security and Compliance Considerations
- Visibility
- Compliance
- Automation
- Conflict Between Development and Security Priorities
- Hybrid IT
- Role of Service Level Agreements with Onboarded Cloud Services
Module 15: Describe the Inputs and Outputs of a Return on Investment (ROI) for Cloud
- Return on Investment Process
- Define the Purpose, Objectives, and Scope of the Assessment
- Collect Data
- Review and Analyse the Data
- Calculate and Report
- Decide
Unit 5: Know How to Onboard and Offboard Cloud Services
Module 16: Describe the Key Approaches for Migrating to or from the Cloud
- Moving from In-House to Cloud Solutions
- Migrating from One Cloud Service Provider to Another
- Migrating Away from the Cloud
Module 17: Carry Out the Activities of Onboarding/Offboarding Cloud Services
- About the Onboard Step: General Considerations
Module 18: Know How to Modify an Operating Model to Support Migration to Cloud Services
- What Happens to an Operating Model When Moving to the Cloud?
Unit 6: How to Manage the Use of Cloud Services
Module 19: Shared Responsibility Model
- Shared Responsibility Model
Module 20: How to Measure the Quality of Consumed Cloud Services
- Managing Cloud Service Quality
Module 21: Describe the Tools, Techniques, Methods, and Controls Used to Manage the Use of Cloud Services
- Managing the Optimisation of Cloud Service Consumption
Unit 7: Know How to Evaluate and Improve a Cloud Strategy
Module 22: Adjustments for a Cloud Strategy to Respond to VUCA Challenges
- VUCA and the Value Co-Creation Map
Module 23: Apply the Continual Improvement Model to an Organisation’s Cloud Strategy
- Continual Improvement and the Value Co-Creation Map for Cloud
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