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Course Information

ITIL® 4 Specialist Acquiring and Managing Cloud Services ITIL® AMCS​ Course Outline

Unit 1: Understand the Role of Cloud Services in an Organisation

Module 1: Describe the Characteristics of the Cloud

  • What is the Cloud?

Module 2: Describe the Approaches to Cloud Adoption

  • Approaches to Migrating Existing Services
  • One-Off Migrations
  • Evolutionary Migrations
  • Big-Bang Migrations

Module 3: Cloud Deployment Models and Cloud Service Models

  • Types of Cloud Solution
  • Cloud Service Models
  • Standard and Non-Standard Services
  • Deployment Models

Unit 2: Know How to Define an Organisation’s Requirements for Adopting, and Readiness to Adopt, Cloud Solutions

Module 4: Describe the Structure and Content of a Business Case for Cloud

  • Business Case Structure

Module 5: Know How to Define Organisation’s Requirements for Cloud Solutions

  • Defining Requirements for Cloud Services
  • Impact of Cloud Services on Existing Customers
  • Typical Requirements

Module 6: Carry Out an Organisational Readiness Assessment for Cloud Adoption

  • Conducting a Cloud Readiness Assessment
  • Steps in Conducting a Cloud Readiness Assessment
  • Define the Assessment Scope
  • Assess Current Resources
  • Specify the Desired Scope of Cloud Services
  • Assess Operational Readiness
  • Produce an Assessment Report

Module 7: Know How to Communicate a Cloud Business Case

  • Communicating a Business Case

Unit 3: Identify the Types of Cloud Services and Understand Their Applicability to an Organisation's Context

Module 8: Describe the Types of Cloud Service Providers

  • Conducting a Cloud Readiness Assessment

Module 9: Describe the Key Elements of a Cloud Strategy for a Service Consumer

  • Formulating the Cloud Strategy

Module 10: Identify the Available Services that are Relevant to the Organisation’s Context

  • Researching What Services are Available
  • Understanding the CSP Landscape

Unit 4:  Understand How Cloud Services are Selected and Procured in the ‘Offer’ Step of the Customer Journey

Module 11: Describe the Costs of Using Cloud Services

  • Costs
  • Exploring Cloud Services
  • Onboarding and Offboarding
  • Co-Creation
  • Under- and Over-Utilisation
  • Outages

Module 12: Describe the Benefits and Opportunities Created by Cloud Services

  • Deciding to Use Cloud Services
  • Benefits and Disbenefits of Using Cloud Services

Module 13: Describe the Key Risks and Disbenefits of Using Cloud Services

  • Risks
  • Shifts in Roles and Responsibilities
  • Unauthorised Procurement of Cloud Services
  • Security of Cloud Services
  • API Vulnerability
  • Maintaining Separation Between Tenants
  • Vendor Lock-in
  • Third-Party Contracting
  • Migration

Module 14: Describe Security and Compliance Considerations of Using Cloud Services

  • Security and Compliance Considerations
  • Visibility
  • Compliance
  • Automation
  • Conflict Between Development and Security Priorities
  • Hybrid IT
  • Role of Service Level Agreements with Onboarded Cloud Services

Module 15: Describe the Inputs and Outputs of a Return on Investment (ROI) for Cloud

  • Return on Investment Process
  • Define the Purpose, Objectives, and Scope of the Assessment
  • Collect Data
  • Review and Analyse the Data
  • Calculate and Report
  • Decide

Unit 5: Know How to Onboard and Offboard Cloud Services

Module 16: Describe the Key Approaches for Migrating to or from the Cloud

  • Moving from In-House to Cloud Solutions
  • Migrating from One Cloud Service Provider to Another
  • Migrating Away from the Cloud

Module 17: Carry Out the Activities of Onboarding/Offboarding Cloud Services

  • About the Onboard Step: General Considerations

Module 18: Know How to Modify an Operating Model to Support Migration to Cloud Services

  • What Happens to an Operating Model When Moving to the Cloud?

Unit 6: How to Manage the Use of Cloud Services

Module 19: Shared Responsibility Model

  • Shared Responsibility Model

Module 20: How to Measure the Quality of Consumed Cloud Services

  • Managing Cloud Service Quality

Module 21: Describe the Tools, Techniques, Methods, and Controls Used to Manage the Use of Cloud Services

  • Managing the Optimisation of Cloud Service Consumption

Unit 7: Know How to Evaluate and Improve a Cloud Strategy

Module 22: Adjustments for a Cloud Strategy to Respond to VUCA Challenges

  • VUCA and the Value Co-Creation Map

Module 23:  Apply the Continual Improvement Model to an Organisation’s Cloud Strategy

  • Continual Improvement and the Value Co-Creation Map for Cloud

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Prerequisites

There are no formal prerequisites for attending this ITIL® 4 Specialist: Acquiring and Managing Cloud Services (ITIL®-AMCS) Training course.

Audience

This ITIL® 4 Specialist: Acquiring and Managing Cloud Services (ITIL®-AMCS) Training course is ideal for anyone who understands relevant ITIL® 4 guidance and enables career development opportunities in the cloud service domain.

ITIL® 4 Specialist Acquiring and Managing Cloud Services ITIL® AMCS Course Overview

ITIL® 4 is the latest version of ITIL® that provides a digital operating model that allows organisations to co-create effective value from their IT-supported products and services. It offers organisations to direct and capitalise on the challenges and possibilities of evolving technologies affecting their business operations. This training course will help individuals to learn about ITIL® concepts, develop an understanding of relevant ITIL® 4, and enable career development opportunities in cloud services. Holding the required knowledge and skills of using ITIL® 4 to acquire and manage cloud services will help individuals get desired job profiles in prominent organisations.

This 3-day ITIL® 4 Specialist: Acquiring and Managing Cloud Services (ITIL®-AMCS) Training course aims to develop a practical understanding of how cloud procurement and technology can integrate with and support broader business strategy and functions. During this training, delegates will learn various concepts such as approaches to cloud adoption, evolutionary migrations, deployment models, business case structure, CSP landscape, formulating the cloud strategy, benefits of using cloud services, API vulnerability, etc. The Knowledge Academy’s highly experienced expert trainers will conduct this training and help them gain the knowledge of adopting cloud services and take up their career in this field.

Delegates will also learn the following essential topics:

  • What is the cloud?
  • Types of cloud solution
  • Compliance
  • Exploring cloud services
  • Shared responsibility model
  • Benefits of using cloud services

At the end of this training course, delegates will be able to identify the types of cloud services and understand their applicability to an organisation's context. They will also be able to use various tools, techniques, and methods to manage cloud services within an organisation successfully.

Delegates will become adept at identifying, selecting, and delivering optimised cloud services.

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  • Delegate pack consisting of course notes and exercises
  • Manual
  • Experienced Instructor

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ITIL® 4 Specialist Acquiring And Managing Cloud Services ITIL® AMCS

Exam Format

 

Type of Questions: Multiple Choice
Duration: 90 Minutes
Material Allowed: None, this is a ‘closed book’ exam
Number of Marks: 40 marks, there are 40 questions each worth 1 mark
Pass Marks: 26 marks, you will need to get 26 questions correct (65%) to pass the exam

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Why choose us

Ways to take this course

Our easy to use Virtual platform allows you to sit the course from home with a live instructor. You will follow the same schedule as the classroom course, and will be able to interact with the trainer and other delegates.

Our fully interactive online training platform is compatible across all devices and can be accessed from anywhere, at any time. All our online courses come with a standard 90 days access that can be extended upon request. Our expert trainers are constantly on hand to help you with any questions which may arise.

This is our most popular style of learning. We run courses in 1200 locations, across 200 countries in one of our hand-picked training venues, providing the all important ‘human touch’ which may be missed in other learning styles.

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Highly experienced trainers

All our trainers are highly qualified, have 10+ years of real-world experience and will provide you with an engaging learning experience.

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State of the art training venues

We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible

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Small class sizes

We limit our class sizes to promote better discussion and ensuring everyone has a personalized experience

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Great value for money

Get more bang for your buck! If you find your chosen course cheaper elsewhere, we’ll match it!

This is the same great training as our classroom learning but carried out at your own business premises. This is the perfect option for larger scale training requirements and means less time away from the office.

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Tailored learning experience

Our courses can be adapted to meet your individual project or business requirements regardless of scope.

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Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.

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Team building opportunity

This gives your team a great opportunity to come together, bond, and discuss, which you may not get in a standard classroom setting.

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Monitor employees progress

Keep track of your employees’ progression and performance in your own workspace.

What our customers are saying

Frequently asked questions

FAQ's

: ITIL® 4 is the latest ITIL® version that provides a digital operating model that allows organisations to co-create effective value from their IT-supported products and services.
There are no formal prerequisites for attending this ITIL® 4 Specialist: Acquiring and Managing Cloud Services (ITIL®-AMCS) Training course.
This ITIL® 4 Specialist: Acquiring and Managing Cloud Services (ITIL®-AMCS) Training course is ideal for anyone who understands relevant ITIL® 4 guidance and enables career development opportunities in the cloud service domain.
Cloud services refer to storing and retrieving data and programs via the internet rather than on-premises data centre or computer's hard disc.
Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and Software as a Service (SaaS) are the three types of cloud services.
Flexible practices, focus on practices for organisation and individual level, holistic approach, adapts and aligns as per new era technologies, and increase in customer satisfaction and business profits are some of the key benefits of using ITIL® 4.
During this ITIL® 4 Specialist: Acquiring and Managing Cloud Services (ITIL®-AMCS) Training course, you will cover various essential topics such as approaches to cloud adoption, evolutionary migrations, deployment models, business case structure, CSP landscape, formulating the cloud strategy, benefits of using cloud services, API vulnerability, etc.
The price for ITIL® 4 Specialist Acquiring and Managing Cloud Services ITIL® AMCS certification in the United Kingdom starts from £1395
The Knowledge Academy is the Leading global training provider in the world for ITIL® 4 Specialist Acquiring and Managing Cloud Services ITIL® AMCS.
Please see our ITIL® Training courses available in the United Kingdom

Why choose us

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Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

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Trusted & Approved

Our ITIL® courses are accredited by PeopleCert on behalf of AXELOS.

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Many delivery methods

Flexible delivery methods are available depending on your learning style.

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High quality resources

Resources are included for a comprehensive learning experience.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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