Root Cause Analysis Overview

Root Cause Analysis Course Outline

Module 1: Introduction to Root Cause Analysis 

  • What is Root Cause Analysis?
  • Casual Factors
  • Direct Cause Vs Root Cause
  • Goals of Root Cause Analysis
  • Root Cause Identification

Module 2: Improvement Methodologies

  • 3 Cs
  • Eight Ds
  • PDCA (Plan, Do, Check, Act):
  • Kaizen
  • Kaizen Limitations
  • Kepner-Tregoe Analysis

Module 3: Gather and Manage Data

  • Overview
  • Data Collection
  • Gather Data

Module 4: Root Cause Analysis Techniques

  • Introduction
  • Five ‘Whys’
  • Cause and Effect
  • Pareto Analysis
  • Change Analysis
  • Barrier Analysis
  • Scatter Diagrams Correlation and Regression
  • Correlation and Causation
  • Forecasting
  • Pearson's Correlation Coefficient (R)
  • Regression Analysis with Scatter Diagrams
  • Events and Causal Factors Analysis / Flow (Process) Diagram
  • Fault Tree Analysis
  • Control Charts / Run Charts
  • Benefits of using a Control Chart
  • Run Charts

Module 5: Generate and Evaluate Effective Solutions

  • Effective Solution Process
  • 7 Steps of Problem Solving
  • Edward De Bono and The Six Working Hats
  • De Bono’s Six Working Hats
  • Other Prioritisation/Consensus Tools

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Who should attend this Root Cause Analysis Training?

This ITIL Certification is designed to equip delegates with the skills and techniques necessary to identify and address the underlying causes of problems and issues within various contexts. Root Cause Analysis Certification Training is particularly beneficial for these professionals:

  • Quality Assurance Professionals
  • Operations Managers
  • Project Managers
  • Safety and Risk Management Professionals
  • Problem-Solving Teams
  • Process Improvement Specialists
  • Manufacturing and Production Managers

Prerequisites of the Root Cause Analysis Training

There are no formal prerequisites for attending this course in Root Cause Analysis. However, basic problem-solving and analytical skills would be beneficial for the delegates.

Root Cause Analysis Course Overview

The Root Cause Analysis Course is a specialised training course designed to equip IT professionals with the knowledge and skills necessary to identify and address the root causes of incidents and problems within an IT service environment. Root Cause Analysis (RCA) is a critical practice in IT service management that helps organisations identify underlying issues that contribute to service disruptions and failures.

IT Managers, Incident Managers, Problem Managers, Service Desk Analysts, and anyone involved in incident and problem management should prioritise participating in the ITIL Root Cause Analysis Course. This course is particularly relevant for professionals seeking to enhance their understanding of RCA methodologies, techniques, and best practices to improve service reliability and minimise business impact.

This 1-day Root Cause Analysis Training by The Knowledge Academy provides delegates with a complete understanding of how the facilitator collects and organises information. They will learn to use transfer symbols to connect the inputs and outputs of related fault trees. They will also learn how to sort out priority concerns and avoid working on the wrong issue.

Course Objectives

  • To understand the importance of Root Cause Analysis in incident and problem management
  • To learn various RCA methodologies, techniques, and best practices
  • To develop skills in gathering relevant data and analysing causal factors
  • To identify and address the root causes of incidents and problems effectively
  • To formulate actionable recommendations to prevent recurrence and improve service reliability
  • To empower IT professionals to drive continuous improvement through effective root cause analysis practices

Upon completion of the Root Cause Analysis Course, delegates will be equipped with the knowledge, skills, and confidence needed to conduct thorough root cause analysis and drive continuous improvement within their IT service environment. They will be better prepared to identify and address the underlying causes of incidents and problems, ultimately enhancing service reliability and customer satisfaction.

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What’s included in this Root Cause Analysis Training?

  • World-Class Training Sessions from Experienced Instructors
  • Root Cause Analysis Certificate
  • Digital Delegate Pack

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Why choose us

Ways to take this course

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led Root Cause Analysis. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

Unlock your potential with The Knowledge Academy's Root Cause Analysis, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.

Experience the most sought-after learning style with The Knowledge Academy's Root Cause Analysis. Available in 490+ locations across 190+ countries, our hand-picked Classroom venues offer an invaluable human touch. Immerse yourself in a comprehensive, interactive experience with our expert-led Root Cause Analysis sessions.


Highly experienced trainers

Boost your skills with our expert trainers, boasting 10+ years of real-world experience, ensuring an engaging and informative training experience


State of the art training venues

We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible


Small class sizes

Our Classroom courses with limited class sizes foster discussions and provide a personalised, interactive learning environment


Great value for money

Achieve certification without breaking the bank. Find a lower price elsewhere? We'll match it to guarantee you the best value

Streamline large-scale training requirements with The Knowledge Academy’s In-house/Onsite Root Cause Analysis at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.


Tailored learning experience

Leverage benefits offered from a certification that fits your unique business or project needs


Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.


Team building opportunity

Our Root Cause Analysis offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings


Monitor employees progress

The course know-how will help you track and evaluate your employees' progression and performance with relative ease

What our customers are saying

Root Cause Analysis FAQs

Root Cause Analysis identifies underlying reasons for problems. It's a methodical approach to understand, address, and prevent issues from recurring.
RCA Training equips businesses to identify and address root causes, enhancing problem-solving skills, efficiency, and overall performance.
This training covers skills like problem identification, data analysis, cause-effect analysis, and methodologies like 5 Whys, Fishbone diagrams.
There are no formal prerequisites for attending this certification course. However, basic problem-solving and analytical skills would be beneficial for the delegates.
The course comes with a comprehensive curriculum, training sessions with experienced instructors, a digital delegate pack with notes related to the course, and a certificate upon completion of the course.
No, this course does not include an exam.
Yes, upon completion of this training course, you will receive a certificate verifying your participation and understanding of the concepts.
The Knowledge Academy stands out as a prestigious training provider known for its extensive course offerings, expert instructors, adaptable learning formats, and industry recognition. It's a dependable option for those seeking a Root Cause Analysis Training Course.
The training fees for Root Cause Analysis certification in the United Kingdom starts from £995
The Knowledge Academy is the Leading global training provider for Root Cause Analysis.
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Why choose us


Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.


Trusted & Approved

Our ITIL® courses are accredited by PeopleCert on behalf of AXELOS.


Many delivery methods

Flexible delivery methods are available depending on your learning style.


High quality resources

Resources are included for a comprehensive learning experience.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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