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ITIL® 4 Foundation Training Course Outline

This ITIL® 4 Foundation course is designed to give delegates a comprehensive understanding of the ITIL® framework and its role in modern ITSM. The course covers the following topics:

Introduction

  • The role of IT Service Management as a key strategic capability within organisations hoping to stay relevant in the face of rapid advancements in technology
  • The structure and purpose of the new framework, ITIL® 4, which provide guidance around two key components: Service Value System and the Four Dimensions Model
  • An outline of the Service Value Chain, ITIL® Practices and Principles, and the elements of the Four Dimensions Model

Key Concepts of Service Management

  • The nature and values of Service Management, including the new focus of ITIL® 4 on stakeholder value, detailing the relationship between Organisations, Service Providers, Service Consumers, and other stakeholders
  • The management of Products and Services that organisations offer and how these are supplied with resources, to improve and focus Service Offerings to target consumer groups
  • The areas to consider when evaluating the value of service relationships with consumers, based on how they are affected by the outcomes, costs, and risks involved

The Four Dimensions of Service Management

  • An introduction to one of the central focuses of ITIL® 4, the Four Dimensions Model, and how its elements must collaborate to provide different perspectives to the Service Value Chain
  • Detailed outlines of the four dimensions: Organisations and People, Information and Technology, Partners and Suppliers, and Value Streams and Processes. This includes the role they play in IT Service Management, their main principles, and examples in relation to the ITIL® framework, and factors to consider within organisations

The ITIL® Service Value System

  • An introduction to the second central focus of ITIL® 4, Service Value System, including its purpose and relevant inputs and outputs
  • The relationship between the five components of the SVS model and how they interact to provide a clear framework that ensures the effective functioning of Service Management
  • A description of ‘silos’ and how the SVS is best used to discourage them and manage change more effectively

The ITIL® Guiding Principles

  • The seven core principles that determine how ITIL® operates
  • An explanation of how organisations must follow these principles when choosing to adopt a new ITSM framework, fully understanding the message and value, and communicating this with their stakeholders

The Service Value Chain

  • An operating model for service creation, delivery, and continual improvement
  • The six activities that form the Service Value Chain are intended to help the creation of products and services focused on value
  • The model is designed to be flexible and adaptable to different approaches and business needs

General Management Practices

  • Management practices are organisational resources designed to accomplish specific objectives
  • An overview of the four categories of organisational resources
  • Effective use of management practices will ensure businesses can put their service on the market quickly and efficiently

Service Management Principles

  • An overview of the various Service Management Practices designed to improve the implementation of ITIL® 4
  • Detailed outlines of Availability Management, Business Analysis, Change Control, and Release Management
  • The stages of Service Level Management, including defining, recording, and managing service levels

Technical Management Principles

  • Deployment Management is a key type of Technical Management and is designed to transfer new or changed software, hardware, processes, and documentation
  • Infrastructure and Platform Management enables the further monitoring of technology solutions
  • Software Development and Management ensures that applications meet internal and external stakeholder needs

ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

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Who should attend this ITIL® 4 Foundation Training Course?

This ITIL® 4 Foundation training course is designed for anybody wishing to acquire a basic understanding of the ITIL® framework. This course would benefit those working in a service delivery or service desk discipline, as well as IT professionals who are interested in adopting or have adopted ITIL® within their organisation.  

ITIL® 4 Foundation Prerequisites

There are no formal prerequisites for ITIL® 4 Foundation, therefore anyone can attend. 

ITIL® 4 Foundation Training Course Overview

ITIL® 4 is the latest update to the world’s most popular framework for IT Service Management, offering a renewed focus on value-driven practices and the optimisation of IT Services. The ITIL® 4 Foundation exam is included.

This course is designed as an introduction to ITIL 4, enabling delegates to address new service management challenges and ensure they are fully utilising the potential of modern technology. Due to the speed of these developments, ITIL® is becoming increasingly valuable and desirable as a best-practice method and is vital to support faster quality and value-driven delivery.

By undertaking this course, you will gain a wide-ranging understanding of the ITIL® framework, enabling you to see IT service management through an end-to-end operating model for the creation, delivery and continual improvement of tech-enabled products and services.

This ITIL® 4 Foundation training course in Aberdeen is suitable for anyone involved in the provision, support, or delivery of IT services and there are no prerequisites to attend. Our ITIL® 4 Foundation course will ensure you are fully equipped to pass the exam and provides a general view of how to establish an IT service management system.

You will be taught from courseware that has been accredited by PeopleCert on behalf of AXELOS through practical exercises, aiming to familiarise you with ITIL® Guiding Principles, the Four Dimensions of Service Management, and the Service Value Chain. The end of the course looks at Service Management Practices, giving guidance on the end-to-end process of applying ITIL® practices to all areas of service management.

ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

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What's included in this ITIL® 4 Foundation Training Course?

The following is included in this ITIL® 4 Foundation Training Course:

  • The ITIL® 4 Foundation Examination
  • 18 PDUs
  • Certificate
  • Experienced ITIL® instructor
  • Refreshments 

ITIL® 4 Foundation Exam Information

The ITIL® 4 Foundation exam tests knowledge of the basic terminology, concepts, and principles behind ITIL® and service management.

  • Type of questions: Multiple Choice.
  • Duration: 60 Minutes.
  • Material Allowed: None, this is a ‘closed book’ exam.
  • Number of marks: 40 marks, there are 40 questions each worth 1 mark.
  • Pass Mark: 26 marks, you will need to get 26 questions correct (65%) to pass the exam.

ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

Why choose us

Our Aberdeen venue

Includes..

Free Wi-Fi

To make sure you’re always connected we offer completely free and easy to access wi-fi.

Air conditioned

To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

Aberdeen is Scotland’s third highest populated city with and estimated population of around 230,000 people.

Education in the UK is a devolved matter, meaning each of the countries that constitute Great Britain each have separate systems operating under separate governments.  For example: the UK government is responsible for England, whilst the Scottish government, Welsh government and the Northern Ireland Executive are in charge of their own country.

Aberdeen has two universities, the University of Aberdeen, and Robert Gordon University. The University of Aberdeen was founded in 1495, it is the 5th oldest English speaking university in the world. The university offers degrees in a full range of disciplines. It currently has around 14,000 pupils. The teachers and lecturers of the university are active in research in their disciplines. Many of them are involved in international collaborations in the search for answers to issues of our society.  The University of Aberdeen is ranked 137th in the world rankings of universities and is 22nd highest ranked university in the UK.

The Knowledge Academy, we offer over 50,000 classroom based training courses in the UK, including popular locations such as Aberdeen.

Popular searched areas in and around Aberdeen include:-

  • Blackburn
  • Woodside
  • Cove
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  • Potterton
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  • Newmachar
  • Bucksburn
  • Torry
  • Kingswells
  • Old Aberdeen
  • Cove Bay
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  • Ardoe
  • Banchory Devenick

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Address

i2 Office,
214 Union St,
Aberdeen,
AB10 1TL

T: 01344 203999

Ways to take this course

Our easy to use Virtual platform allows you to sit the course from home with a live instructor. You will follow the same schedule as the classroom course, and will be able to interact with the trainer and other delegates.

Our fully interactive online training platform is compatible across all devices and can be accessed from anywhere, at any time. All our online courses come with a standard 90 days access that can be extended upon request. Our expert trainers are constantly on hand to help you with any questions which may arise.

This is our most popular style of learning. We run courses in 1200 locations, across 200 countries in one of our hand-picked training venues, providing the all important ‘human touch’ which may be missed in other learning styles.

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Highly experienced trainers

All our trainers are highly qualified, have 10+ years of real-world experience and will provide you with an engaging learning experience.

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State of the art training venues

We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible

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Small class sizes

We limit our class sizes to promote better discussion and ensuring everyone has a personalized experience

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Great value for money

Get more bang for your buck! If you find your chosen course cheaper elsewhere, we’ll match it!

This is the same great training as our classroom learning but carried out at your own business premises. This is the perfect option for larger scale training requirements and means less time away from the office.

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Tailored learning experience

Our courses can be adapted to meet your individual project or business requirements regardless of scope.

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Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.

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Team building opportunity

This gives your team a great opportunity to come together, bond, and discuss, which you may not get in a standard classroom setting.

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Monitor employees progress

Keep track of your employees’ progression and performance in your own workspace.

What our customers are saying

Frequently asked questions

FAQ's

ITIL® is a best practice framework for IT service management. It provides guidance to businesses and individuals on how to use IT to meet business needs and deliver value to its users. ITIL® is supported by a comprehensive certification scheme, which spans knowledge from the principles to how the entire framework fits together.
Yes, this course is accredited by PeopleCert on behalf of AXELOS.
As it is designed for beginners, there are no prerequisites to take this course.
The course fee includes the ITIL® 4 Foundation exam and a comprehensive candidate pack featuring presentation slides, exercises, and sample examinations.
Please arrive at 8:45am for 9am start. The course hours are 9am-5pm each day.
You read more about ITIL® on our ITIL® topic page, which links to several pages which go into greater detail about ITIL, its courses, and its methodology.
The price for ITIL® 4 Foundation certification in Aberdeen starts from £495
The Knowledge Academy is the Leading global training provider in the world for ITIL® 4 Foundation.
Please see our ITIL® Training courses available in Aberdeen

Why choose us

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Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

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Trusted & Approved

Our ITIL® courses are accredited by PeopleCert on behalf of AXELOS.

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Many delivery methods

Flexible delivery methods are available depending on your learning style.

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High quality resources

Resources are included for a comprehensive learning experience.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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"...the trainer for this course was excellent. I would definitely recommend (and already have) this course to others."

Diane Gray, Shell

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