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|Course Name||Date||Location||Duration||Price||Book Online|
|ITIL® Foundation||17/08/2015 3 places left||Reading||3 days||£525||Book nowEnquire|
|ITIL® Foundation||01/09/2015 3 places left||Reading||3 days||£525||Book nowEnquire|
|ITIL® Foundation||14/09/2015 3 places left||Reading||3 days||£525||Book nowEnquire|
|ITIL® Foundation||28/09/2015 4 places left||Reading||3 days||£525||Book nowEnquire|
|ITIL® Foundation||12/10/2015 4 places left||Reading||3 days||£525||Book nowEnquire|
|ITIL® Foundation||26/10/2015 4 places left||Reading||3 days||£525||Book nowEnquire|
|ITIL® Foundation||09/11/2015 5 places left||Reading||3 days||£525||Book nowEnquire|
|ITIL® Foundation||16/11/2015||Reading||3 days||£525||Book nowEnquire|
|ITIL® Foundation||07/12/2015||Reading||3 days||£525||Book nowEnquire|
|ITIL® Foundation||14/12/2015||Reading||3 days||£525||Book nowEnquire|
|ITIL® Foundation||21/12/2015||Reading||3 days||£525||Book nowEnquire|
This 3 day ITIL Foundation course will provide you with everything they need to pass the ITIL Foundation exam. Through a combination of presentations, exercises and discussions, the course will cover the key principles and concepts of ITIL, and prepare you for the exam, which is taken on the final day. Passing ITIL Foundation will allow you to go on to achieve the higher levels of ITIL qualification.
This course is open to everyone and there are no prerequisites.
Who Should Attend?
We recommend this course to anybody who is interested in learning more about ITIL.
The course covers the following topics:
Service Management as a Practice:
Service Operation: day to day, business as usual activities
Continual Service Improvement: how to improve the cost effectiveness and efficiency of service provision
ITIL Foundation Examination
Why choose The Knowledge Academy?
Click ‘Book Now’ or ‘Enquire’ next to the date of your choice and our expert advisors will be in touch.
What is ITIL?
ITIL (Information Technology Infrastructure Library) is a best practice framework for IT Service Management. It is based around the idea that IT services in a business should be aligned to the business’s needs and support its core functions.
ITIL is managed by AXELOS, the best practice advisor formed jointly by the UK government and the business services company Capita. It is used by major organisations such as Microsoft, NASA and the UK’s National Health Service.
The IRS (Internal Revenue Service), the US government agency in charge of tax collection, was looking to improve its efficiency for the years 2009 – 2013. They decided to focus on improvement in two areas: people and technology. ITIL helped them improvement their management of technology, and has remained a key part of the organisation ever since.
Faced with a number of options, including outsourcing some of their IT services, the IRS spent a year researching how to improve their service management. Eventually they chose ITIL, as it would make their work more streamlined while delivering the best quality of service to their customers at the best value to the organisation.
To implement ITIL successfully, the IRS focused on training their executive teams to see the benefits of ITIL. This ensured the roll out of ITIL was fully supported, with proper funding available.
As a result of its successful implementation of ITIL, the IRS earned level 3 certification for its use of ITIL in 2012, bringing it up to “world-class” standing.
ITIL® is a registered trade mark of AXELOS Limited
Yes, it is accredited by BCS, The Chartered Institute for IT.
All of The Knowledge Academy's ITIL courses are based on the newest version of ITIL, 2011.
All of our instructors are fully accredited and have over ten years of experience with the ITIL framework.
We provide pre-course reading, The Knowledge Academy courseware folder, official certificates and refreshments.
Yes, the course includes your ITIL Foundation exam.
There are no prerequisites for the exams.
The Foundation exam is a multiple choice exam taken on the final day of the course.
We recommend you read 'An Introductory Overview of ITIL® V3', which will be provided.
The course starts at 9am and finishes at 5pm each day.
Please arrive at your training venue for 08:45am
There will be some reading and a few practice papers throughout the course. Completing these will ensure you have the best possible chance of passing the exam.
You will receive confirmation details as soon as your place has been booked and confirmed.
We do not currently have a video for this course