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ITIL® Foundation | ITIL® Training Reading | ITIL® Courses

  • ITIL® 2011 is a Globally Recognised qualification for effective IT Service Management
  • The training course is Fully Accredited by BCS and based on the latest version
  • Understand Key ITIL® Principles, Models & Terminology
  • Includes OFFICIAL Training course material, exams and certificates
  • Very high ITIL® delegate pass rates
  • Courses delivered by experienced World Class ITIL® Training instructors
  • ITIL® Training in luxury nationwide venues
  • Earning potential with ITIL® qualification between £40k and £70k*
  • Book Online or Call 01344 203999 to speak to a ITIL Training advisor today

Course Dates, Locations & Prices (Top)

Course Name Date Location Duration Price Book Online
ITIL® Foundation 27/03/2017 4 places left Reading
3 days £575 Book now Enquire
ITIL® Foundation 07/08/2017 Reading
3 days £575 Book now Enquire
ITIL® Foundation 02/10/2017 Reading
3 days £575 Book now Enquire
ITIL® Foundation 04/12/2017 Reading
3 days £575 Book now Enquire

Course Information (Top)


The Knowledge Academy ITIL® Foundation course covers the following topics:

ITIL® Foundation Training


This ITIL® Foundation course will provide you with everything they need to pass the ITIL® Foundation exam. Through a combination of presentations, exercises and discussions, the course will cover the key principles and concepts of ITIL®, and prepare you for the exam, which is taken on the final day. Passing ITIL® Foundation will allow you to go on to achieve the higher levels of ITIL® qualification.

What is ITIL®?

  • ITIL® (Information Technology Infrastructure Library) is a best practice framework for IT Service Management. It is based around the idea that IT services in a business should be aligned to the business’s needs and support its core functions.
  • ITIL® is managed by AXELOS, the best practice advisor formed jointly by the UK government and the business services company Capita. It is used by major organizations Microsoft, NASA and the UK’s National Health Service.

 Pre-Course Reading

  • We recommend you read 'An Introductory Overview of ITIL® V3'
  • This will be provided as a PDF document.


This course is open to everyone and there are no prerequisites.

Who Should Attend?

We recommend this course to anybody who is interested in learning more about ITIL®.

Course Structure

  • Two days of classroom-based training covering the key principles of ITIL®
  • The exam is on the day and lasts 1 hour

Course Content

  • The course covers the following topics:

Service Management as a Practice:

  • Efficient development of new services and the improvement of existing services
  • Good practice
  • Functions, Roles and Processes

Service Strategy

  • Types of Service Provision
  • Service Portfolio Management
  • Financial Management
  • Demand Management
  • Business case

Service Design

  • Service Catalogue Management
  • Supplier Management
  • Service Level Management
  • Availability Management
  • Capacity Management
  • IT Service Continuity Management
  • Information Security Management

Service Transition

  • Service Asset and Configuration Management
  • Change Management
  • Knowledge Management
  • Release and Deployment Management

Service Operation

  • Incident Management
  • Problem Management
  • Request Fulfilment
  • Event Management
  • Access Management
  • Functions: Service Desk, Technical Management, Operations Management and Applications Management

Continual Service Improvement

  • CSI Model
  • Deming Cycle

ITIL® Foundation Examination

  • Multiple choice
  • 40 questions
  • 1 hour
  • Pass mark is 65%

Why choose The Knowledge Academy?

  • We give you a comprehensive courseware folder with presentation slides, quick reference guide, full syllabus and mock exams
  • We make the learning experience enjoyable
  • We are trusted by globally leading brands such as JP Morgan, HSBC and Sony as a learning partner of choice.
  • We provide pre- and post-course support so you never feel alone
  • All of our training is hands-on, using real world examples
  • As a market leader, we have an extremely high global pass rate
  • Over 90% of our delegates come back to us for further training
  • We have the best instructors in the industry which is reflected in our position as the market leader for professional qualifications
  • We provide value for money and trained over 25,000 delegates in 2014
  • We have some of the most luxurious course venues worldwide

Click ‘Book Now’ or ‘Enquire’ next to the date of your choice and our expert advisors will be in touch.

Case Study

The IRS (Internal Revenue Service), the US government agency in charge of tax collection, was looking to improve its efficiency for the years 2009 – 2013. They decided to focus on improvement in two areas: people and technology. ITIL® helped them improvement their management of technology, and has remained a key part of the organisation ever since.

Faced with a number of options, including outsourcing some of their IT services, the IRS spent a year researching how to improve their service management. Eventually, they chose ITIL, as it would make their work more streamlined while delivering the best quality of service to their customers at the best value to the organisation.

To implement ITIL® successfully, the IRS focused on training their executive teams to see the benefits of ITIL®. This ensured the roll out of ITIL® was fully supported, with proper funding available.

As a result of its successful implementation of ITIL®, the IRS earned level 3 certification for its use of ITIL® in 2012, bringing it up to “world-class” standing.

ITIL® is a registered trade mark of AXELOS Limited

BCS Membership

Included in your professional certification: one year’s free BCS, The Chartered Institute for IT, Associate membership.

Upon passing your examination, make the most of your professional certification and continue your career development with BCS Associate membership. Whether you’re looking for career support through the BCS global skills, training and development framework, SFIAplus, seeking promotion or a network of new contacts, we’re here to support you. BCS membership provides exclusive access to resources, content and opportunities that will enrich your career.

BCS Membership allows you to give back to society. Some of the industry’s challenges are around personal data, health, education, and IT capabilities. By becoming part of our professional community you can get involved and do your bit to make IT good for society.

ITIL® Training {location} nationwide. ITIL® courses {location} high delegate exam pass rates and courses available from only £395.

  • Course Availability

    The spaces remaining on all courses across the website reflect the availability of the maximum printed course materials and equipment available in stock for any given event. If the spaces remaining do not appear, then there is comfortably enough lead time to provision course materials and equipment upon booking.

  • Is this course accredited?

    Yes, it is accredited by BCS, The Chartered Institute for IT.

  • What version of ITIL® is this based on?

    All of The Knowledge Academy's ITIL® courses are based on the newest version of ITIL®, 2011.

  • What experience does the course instructor have?

    All of our instructors are fully accredited and have over ten years of experience with the ITIL® framework.

  • What does The Knowledge Academy provide me on the course?

    We provide pre-course reading, The Knowledge Academy courseware folder, official certificates and refreshments.

  • Does the course include exams?

    Yes, the course includes your ITIL® Foundation exam.

  • Are there any prerequisites for the ITIL® examinations?

    There are no prerequisites for the exams.

  • What is the structure of the exams?

    The Foundation exam is a multiple choice exam taken on the final day of the course.

  • What is the pre-course reading?

    We recommend you read 'An Introductory Overview of ITIL® V3', which will be provided.

  • What are the training hours?

    The course starts at 9am and finishes at 5pm each day.

  • What time shall I arrive at the venue?

    Please arrive at your training venue for 08:45am

  • Will there be homework?

    There will be some reading and a few practice papers throughout the course. Completing these will ensure you have the best possible chance of passing the exam.

  • How long until I receive the course confirmation details?

    You will receive confirmation details as soon as your place has been booked and confirmed.

What's Included?
  • The Knowledge Academy Courseware Book, including presentation slides, full syllabus and mock exam
  • One year’s free BCS, The Chartered Institute for IT, Associate membership
  • Pre-Course Material
  • Exam
  • Certificate
  • Experienced Instructor
  • Refreshments

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Happy Customers

The Knowledge Academy provided a 5 star ITIL training course. The trainer was dedicated to the methodology and had many years of experience in the field which came in useful when explaining new processes and ideas. The teaching techniques varied from class discussions to power-point presentations which made learning fun.
Great company to train with - in particular the trainer Gary was fantastic and had lots of stories and experiences to share which made particular points stick in your mind. There was a great balance of fun with hard work and professionalism. Thorough training learning not just how to pass the exam but advice and guidance of how to apply to a real time situation as well. Overall a satisfying and successful experience.
I thought this course was excellent. It is true that you get out of it what you put in and you must be prepared to do the pre-work and homework or you will be left behind. I really enjoyed the ITIL course and thought the tutor was superb.
Best course I have been on in many years , Excellent tuition probably the best trainer I have had the pleasure of dealing with
Great course; not too basic or too difficult and it was made very enjoyable by the trainer. Will book the next level with you guys too when I have time. Thanks.
From a simple and concise booking process to an energetic and intensive course, I have felt as though TKA lived up to their good reputation. Time was given for anyone on the course to ask questions and I feel that I can speak for everyone when I say it was a positive and enriching experience.
I found The Knowledge Academy to be organised and responsive from the outset. There is a clear investment in ensuring a fun and productive experience through the use of highly trained instructors, user-friendly course material and comfortable facilities. I would definitely use The Knowledge Academy