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IT Service Management

ITIL® Foundation Reading

  • ITIL® Training includes ITIL® official course materials & ITIL® Exam.
  • Our ITIL® Foundation course is accredited by PeopleCert on behalf of AXELOS
  • Exam Pass Guarantee: We guarantee you will pass the ITIL® Foundation exam
Accredited:YesAccrediting body:ITIL (PeopleCert) See Prices Enquire

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Course Information

ITIL® Foundation Training Outline

This ITIL® Foundation training course will explore the following modules:

Module 1: An Introduction to ITIL®

  • Introducing IT Service Management
  • Practicing Service Management
  • The IT Service Lifecycle Overview

Module 2: The IT Service Lifecycle

  • Service Strategy
  • Service Design
  • Service Transition
  • Service Operation
  • Continual Service Improvement

Module 3: Aspects

  • Concepts
  • Terminology
  • Main Principles and Models
  • Roles
  • Functions

Module 4: Processes

  • Service Level Management
  • Service Continuity
  • Configuration Management
  • Release Management
  • Incident and Problem Management

Module 5: Automation and ITIL® Success

  • Technology and Architecture
  • Competencies
  • Service Management Skills

ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

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ITIL® Foundation Training Course Overview

Our ITIL® Foundation training course will provide delegates with a detailed knowledge of basic ITIL® framework, terminology, and concepts. This course will introduce them to ITIL® as an approach, in the context of the Service Lifecycle.

ITIL® (IT Infrastructure Library) offers best practice techniques for the optimisation of IT services. Essentially, ITIL® assists organisations in coordinating their IT requirements with business goals. ITIL® methodology is implemented worldwide, as it is the global standard for IT service management, thus it is a widely adopted and trusted procedure.

During this training course, delegates will become familiar with key ITIL® terminology, understand the link between processes and the lifecycle, and will be able to explain service management as a practice. This course will cover the phases of the Service Lifecycle, which provide a sufficient overview of the alliance between IT and business strategy.

The Service Lifecycle is comprised of:

  • Service Strategy
  • Service Design
  • Service Transition
  • Service Operation
  • Continual Service Improvement

Thus, delegates will gain an insight into these elements.

As well as this, individuals will learn about the service desk function, how automation integrates processes, and they will acquire an understanding of the key roles within service management. Towards the end of this training course, service management skills and successfulness with ITIL® will be an area of focus.

This ITIL® training course intends to prepare delegates for the ITIL® Foundation examination, which is taken on the final day of this 3 Days course. The Knowledge Academy’s ITIL® Foundation training course is accredited by PeopleCert, on behalf of AXELOS.

 

ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

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Who should attend this ITIL® Foundation Training Course?

This ITIL® Foundation training course is designed for anybody wishing to acquire a basic understanding of the ITIL® framework. This course would benefit those working in a service delivery or service desk discipline, as well as IT professionals who are interested in adopting/have adopted ITIL® within their organisation.  

ITIL® Foundation Prerequisites

There are no formal prerequisites for ITIL® Foundation, thus anyone can attend. 

What's included in this ITIL® Foundation Training Course?

The following is included in ITIL® Foundation Training Course:

  • The ITIL® Foundation Examination
  • Exam Pass Guarantee
  • The Knowledge Academy ITIL® Foundation Manual
  • PDUs
  • Certificate
  • Experienced ITIL® instructor
  • Refreshments 

ITIL® Foundation Exam

The ITIL® Foundation exam tests knowledge of the basic terminology, concepts, and principles behind ITIL® and service management.

  • 40 questions
  • Multiple choice 
  • Duration of 60 minutes
  • Pass mark of 65% or 26/40
  • Closed book

 

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Resources Included

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ITIL® Foundation Reading FAQs

ITIL® is a best practice framework for IT service management. It provides guidance to businesses and individuals on how to use IT to meet business needs and deliver value to its users. ITIL® is supported by a comprehensive certification scheme, which spans knowledge from the principles to how the entire framework fits together.
Yes, this course is accredited by PeopleCert on behalf of AXELOS.
As it is designed for beginners, there are no prerequisites to take this course.
The course fee includes 2-3 days of classroom tuition from an expert trainer as well as a comprehensive candidate pack featuring presentation slides, exercises, sample examinations and an Official ITIL Foundation Exam.
Please arrive at 8:45am for 9am start. The course hours are 9am-5pm each day.
You read more about ITIL® on our ITIL® topic page, which links to a number of pages which go into greater detail about ITIL, its courses, and its methodology.

ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

Some of our clients

"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

"...the trainer for this course was excellent. I would definitely recommend (and already have) this course to others."

Diane Gray, Shell

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