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IT Service Management

ITIL® Foundation Reading


Duration: 3 Days Exam:Included Location(s): 90 in UK Accredited:YesAccrediting body:ITIL (BCS) Delivery: Classroom Price from:

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Find Dates & Prices for ITIL® Foundation Reading

Mon 4th Dec 17
Classroom 3 days 5 places left
Mon 29th Jan 18
Classroom 3 days
Mon 12th Mar 18
Classroom 3 days
Mon 30th Apr 18
Classroom 3 days
Mon 23rd Jul 18
Classroom 3 days
Mon 29th Oct 18
Classroom 3 days
Mon 17th Dec 18
Classroom 3 days

Where in Reading is this course held?

Near by Parking

    About this course

    ITIL® Foundation Overview

    Our ITIL® Foundation training course will provide delegates with a detailed knowledge of basic ITIL® framework, terminology, and concepts. This course will introduce them to ITIL® as an approach, in the context of the Service Lifecycle.

    ITIL® (IT Infrastructure Library) offers best practice techniques for the optimisation of IT services. Essentially, ITIL® assists organisations in coordinating their IT requirements with business goals. ITIL® methodology is implemented worldwide, as it is the global standard for IT service management, thus it is a widely adopted and trusted procedure.

    During this training course, delegates will become familiar with key ITIL® terminology, understand the link between processes and the lifecycle, and will be able to explain service management as a practice. This course will cover the phases of the Service Lifecycle, which provide a sufficient overview of the alliance between IT and business strategy.

    The Service Lifecycle is comprised of:

    • Service Strategy
    • Service Design
    • Service Transition
    • Service Operation
    • Continual Service Improvement

    Thus, delegates will gain an insight into these elements.

    As well as this, individuals will learn about the service desk function, how automation integrates processes, and they will acquire an understanding of the key roles within service management. Towards the end of this training course, service management skills and successfulness with ITIL® will be an area of focus.

    This ITIL® training course intends to prepare delegates for the ITIL® Foundation examination, which is taken on the final day of this 3-day course. The Knowledge Academy’s ITIL® Foundation training course is accredited by BCS, on behalf of AXELOS.

    ITIL® Foundation Outline

    This ITIL® Foundation training course will explore the following modules:

    Module 1: An Introduction to ITIL®

    • Introducing IT Service Management
    • Practicing Service Management
    • The IT Service Lifecycle Overview

    Module 2: The IT Service Lifecycle

    • Service Strategy
    • Service Design
    • Service Transition
    • Service Operation
    • Continual Service Improvement

    Module 3: Aspects

    • Concepts
    • Terminology
    • Main Principles and Models
    • Roles
    • Functions

    Module 4: Processes

    • Service Level Management
    • Service Continuity
    • Configuration Management
    • Release Management
    • Incident and Problem Management

    Module 5: Automation and ITIL® Success

    • Technology and Architecture
    • Competencies
    • Service Management Skills

    Who should attend?

    This ITIL® Foundation training course is designed for anybody wishing to acquire a basic understanding of the ITIL® framework. This course would benefit those working in a service delivery or service desk discipline, as well as IT professionals who are interested in adopting/have adopted ITIL® within their organisation.  


    There are no formal prerequisites for ITIL® Foundation, thus anyone can attend. 

    ITIL® Foundation Exam

    The ITIL® Foundation exam tests knowledge of the basic terminology, concepts, and principles behind ITIL® and service management.

    • 40 questions
    • Multiple choice 
    • Duration of 60 minutes
    • Pass mark of 65% or 26/40
    • Closed book​

    Why train with us?

    Best Price in the Industry

    We have the guaranteed best price for our courses in the industry

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    Resources Included

    Resources are included for a comprehensive learning experience

    Various Delivery Methods

    Flexible delivery methods are available depending on your learning style

    ITIL® Foundation Reading FAQs

    ITIL® is a best practice framework for IT service management. It provides guidance to businesses and individuals on how to use IT to meet business needs and deliver value to its users. ITIL® is supported by a comprehensive certification scheme, which spans knowledge from the principles to how the entire framework fits together.
    Yes, this course is accredited by BCS on behalf of AXELOS.
    As it is designed for beginners, there are no prerequisites to take this course.
    The course fee includes 2-3 days of classroom tuition from an expert trainer as well as a comprehensive candidate pack featuring presentation slides, exercises, and sample examinations.
    Please arrive at 8:45am for 9am start. The course hours are 9am-5pm each day.
    You read more about ITIL® on our ITIL® topic page, which links to a number of pages which go into greater detail about ITIL, its courses, and its methodology.

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