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ITIL Foundation Courses Reading | IT Service Management Certifications

  • Trusted as the Worlds Largest ITIL Certified Classroom Training Provider. Our ITIL Courses are delivered by Expert ITIL Consultants
  • Exam Pass Guarantee: Enrol in any of our ITIL Foundations Courses, and we guarantee that you will pass the ITIL exam. See FAQs.
  • Guaranteed to Run: All our ITIL Foundation courses in Reading are guaranteed to run. See FAQs
  • SPECIAL OFFER: All Certified BCS ITIL Training Courses in Reading will now include Official BCS Classroom Exams. Successfully trained over 15,000 Delegates
  • Guaranteed Best Price in the Industry with over 99% Pass Rate by a Fully Licensed and Accredited Training Provider
  • All ITIL Courses Include Official Course Materials, Exams and Certificates. Delivered by Expert Trainers in Luxury Venues in Reading
Schedule ( Reading )
Course Dates, Locations & Prices (Top)
Course Name Date Location Duration Price Book Online
ITIL® Foundation 02/10/2017 Reading
3 days £575£565 Book now Enquire
ITIL® Foundation 04/12/2017 Reading
3 days £575£565 Book now Enquire

Course Information (Top)


ITIL® Foundation Overview

Our top-selling course, ITIL® Foundation consists of 3 days of classroom training for the ITIL® Foundation exam, which is taken on the final day.

ITIL® Foundation is the entry-level ITIL® certification, designed for beginners to the framework. Suitable for those with no previous knowledge of ITIL®, ITIL® Foundation introduces core concepts of ITIL®, including the service lifecycle and its stages. As it provides introductory knowledge, the course is suitable for a wide audience, including both operational staff and senior management. It is also a prerequisite for further study of the ITIL® scheme, including ITIL® Practitioner and the Intermediate certifications.

The top-level understanding of ITIL® provided by ITIL® Foundation will benefit anybody working in an organisation which has implemented or is looking to implement the ITIL® framework to help manage service delivery and increase value provided to customers.

This course is accredited by BCS on behalf of AXELOS.

Course Content

ITIL® Foundation Outline

The course covers the following topics:

  • An Introduction to IT Service Management

  • Service Management as a Practice

  • Service Strategy

  • Service Strategy Processes

  • Service Design

  • Service Transition

  • Service Operation

  • Continual Service Improvement

  • Technology and Architecture

  • Competences and Skills for Service Management

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Exam Details

ITIL® Foundation Exam

The ITIL® Foundation exam measures knowledge of the basic terminology, concepts, and principles behind ITIL® and service management.

  • 40 multiple choice questions

  • 60 minutes

  • Pass mark: 65% or 26/40

  • Closed book



Who should attend?

The course can benefit anybody wishing to learn about the basics of ITIL®, including those working in a service delivery or service desk capacity.



There are no prerequisites for this course.

  • Course Availability

    The spaces remaining on all courses across the website reflect the availability of the maximum printed course materials and equipment available in stock for any given event. If the spaces remaining do not appear, then there is comfortably enough lead time to provision course materials and equipment upon booking.

  • What is ITIL®?

    ITIL is a best practice framework for IT service management. It provides guidance to businesses and individuals on how to use IT to meet business needs and deliver value to its users. ITIL is supported by a comprehensive certification scheme which spans knowledge from the principles to how the entire framework fits together.

  • Is this course accredited?

    Yes, this course is accredited by BCS on behalf of AXELOS.

  • Are there any prerequisites?

    As it is designed for beginners, there are no prerequisites to take this course.

  • What does the course fee include?

    The course fee includes 3 days of classroom tuition from an expert trainer as well as a comprehensive candidate pack featuring presentation slides, exercises, and sample examinations.

  • What time shall I arrive at the venue?

    Please arrive at 8:45am for 9am start. The course hours are 9am-5pm each day.

  • Where can I find more information about ITIL?

    You read more about ITIL on our ITIL topic page, which links to a number of pages which go into greater detail about ITIL, its courses, and its methodology.

Why Choose us?
  • Certified and Approved

    We're accredited by leading training organisations including AXELOS, BCS, The Chartered Institute of IT, APMG, PMI, The Open Group and many more.

  • Best Price Guarantee

    As well as providing the best training in the industry, we'll also provide it at the best price. We'll beat any like for like quote from our competitors.

  • World's Largest Global Training Provider

    We offer training in the more locations than any other provider with over 1200 training locations globally.

  • Trusted by Industry Leading Brands

    We're proud of our range of high-profile clients including brands such as JP Morgan, HSBC, British Airways, BskyB, Sony, AT&T to name only a few

  • Hands-on, Expert Instructor-led Classroom Training

    All our trainers are hand-picked, highly experienced, subject matter experts, who can not only train you but also use real world and practical examples.

  • Dedicated 24/7 Support

    We are here to provide help and guidance before, during and after your training course to make sure you get the most from your training

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Happy Customers

The Knowledge Academy provided a 5 star ITIL training course. The trainer was dedicated to the methodology and had many years of experience in the field which came in useful when explaining new processes and ideas. The teaching techniques varied from class discussions to power-point presentations which made learning fun.
Great company to train with - in particular the trainer Gary was fantastic and had lots of stories and experiences to share which made particular points stick in your mind. There was a great balance of fun with hard work and professionalism. Thorough training learning not just how to pass the exam but advice and guidance of how to apply to a real time situation as well. Overall a satisfying and successful experience.
I thought this course was excellent. It is true that you get out of it what you put in and you must be prepared to do the pre-work and homework or you will be left behind. I really enjoyed the ITIL course and thought the tutor was superb.
Best course I have been on in many years , Excellent tuition probably the best trainer I have had the pleasure of dealing with
Great course; not too basic or too difficult and it was made very enjoyable by the trainer. Will book the next level with you guys too when I have time. Thanks.
From a simple and concise booking process to an energetic and intensive course, I have felt as though TKA lived up to their good reputation. Time was given for anyone on the course to ask questions and I feel that I can speak for everyone when I say it was a positive and enriching experience.
I found The Knowledge Academy to be organised and responsive from the outset. There is a clear investment in ensuring a fun and productive experience through the use of highly trained instructors, user-friendly course material and comfortable facilities. I would definitely use The Knowledge Academy