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Become an ITIL Expert
Our top-selling course, ITIL® Foundation consists of 3 days of classroom training for the ITIL® Foundation exam, which is taken on the final day.
ITIL® Foundation is the entry-level ITIL® certification, designed for beginners to the framework. Suitable for those with no previous knowledge of ITIL®, ITIL® Foundation introduces core concepts of ITIL®, including the service lifecycle and its stages. As it provides introductory knowledge, the course is suitable for a wide audience, including both operational staff and senior management. It is also a prerequisite for further study of the ITIL® scheme, including ITIL® Practitioner and the Intermediate certifications.
The top-level understanding of ITIL® provided by ITIL® Foundation will benefit anybody working in an organisation which has implemented or is looking to implement the ITIL® framework to help manage service delivery and increase value provided to customers.
This course is accredited by BCS on behalf of AXELOS.
The course covers the following topics:
An Introduction to IT Service Management
Service Management as a Practice
Service Strategy Processes
Continual Service Improvement
Technology and Architecture
Competences and Skills for Service Management
The ITIL® Foundation exam measures knowledge of the basic terminology, concepts, and principles behind ITIL® and service management.
40 multiple choice questions
Pass mark: 65% or 26/40
The course can benefit anybody wishing to learn about the basics of ITIL®, including those working in a service delivery or service desk capacity.
There are no prerequisites for this course.
The spaces remaining on all courses across the website reflect the availability of the maximum printed course materials and equipment available in stock for any given event. If the spaces remaining do not appear, then there is comfortably enough lead time to provision course materials and equipment upon booking.
ITIL is a best practice framework for IT service management. It provides guidance to businesses and individuals on how to use IT to meet business needs and deliver value to its users. ITIL is supported by a comprehensive certification scheme which spans knowledge from the principles to how the entire framework fits together.
Yes, this course is accredited by BCS on behalf of AXELOS.
As it is designed for beginners, there are no prerequisites to take this course.
The course fee includes 3 days of classroom tuition from an expert trainer as well as a comprehensive candidate pack featuring presentation slides, exercises, and sample examinations.
Please arrive at 8:45am for 9am start. The course hours are 9am-5pm each day.
You read more about ITIL on our ITIL topic page, which links to a number of pages which go into greater detail about ITIL, its courses, and its methodology.
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