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ITIL® 4 Foundation Bridge Training

Key points about this course


Duration: 1 Days*

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  • Learn the key concepts of service management.
  • Understand the four dimensions of service management.
  • Learn the seven guiding principles.

Available delivery methods for this course

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Classroom

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Onsite

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Live Virtual

Course Information

ITIL® 4 Foundation Bridge Training Course Overview

This 1-day ITIL 4 Foundation Bridge course is designed to quickly bring those with some ITIL knowledge quickly up to speed with ITIL 4. The course is a shortened form of our ITIL 4 Foundation training optimised for those who already hold ITIL V3 Foundation certification. Taking previous knowledge into consideration, you’ll learn the key principles and differences between ITIL V3 and ITIL 4 and prepare to take the ITIL 4 Foundation exam after the course.

The ITIL 4 Foundation exam evaluates and confirms knowledge of ITIL 4 concepts, principles and practices, including how ITIL can be used together with modern best practices such as Agile, DevOps and Lean.

ITIL® 4 Foundation Bridge Training Course Outline

The course covers the following topics:

  • The key concepts of service management
  • IT service management definitions
  • The seven guiding principles
  • The four dimensions of service management
  • The ITIL service value system
  • The service value chain and its elements
  • 18 key ITIL practices

 

Who Should Attend this ITIL 4 Training Course

The course is designed for anybody with experience of ITIL V3 who would like to upgrade their knowledge to ITIL 4. It is not suitable for those who are new to ITIL and IT Service Management.

Prerequisites 

You must hold ITIL V3 Foundation certification or above to attend.​

Please arrive at the venue at 8:45am.
You must hold ITIL V3 Foundation certification or above to attend.​
The course is designed for anybody with experience of ITIL V3 who would like to upgrade their knowledge to ITIL 4. It is not suitable for those who are new to ITIL and IT Service Management.
We are able to provide support via phone & email prior to attending, during and after the course.
Delegate pack consisting of course notes and exercises, Manual, Experienced Instructor, and Refreshments
Once your booking has been placed and confirmed, you will receive an email which contains your course location, course overview, pre-course reading material (if required), course agenda and payment receipts

What's Included in this Training Course

  • The Knowledge Academy ITIL Foundation Manual
  • Certificate
  • Experienced ITIL instructor​

Dates & Prices

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How will you be funding your training?

Self funding

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Key points about this course


Duration: 1 Days*


Why choose TKA logo


Gold Tag

Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

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Trusted & Approved

Our ITIL® courses are accredited by PeopleCert on behalf of AXELOS.

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Various delivery methods

Flexible delivery methods are available depending on your learning style.

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Resources

Resources are included for a comprehensive learning experience.

Thames Water Logo

"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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"...the trainer for this course was excellent. I would definitely recommend (and already have) this course to others."

Diane Gray, Shell

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