ITIL® 4 Foundation Bridge Training Overview

ITIL® 4 Foundation Bridge Certification Course Outline

Module 1: Introduction

  • IT Service Management in the Modern World
  • About ITIL® 4
  • Structure of ITIL® 4

Module 2: Key Concepts of Service Management

  • Organisations
  • Service Providers
  • Service Consumers
  • IT Service Management
  • Value and Value Co-Creation
  • Value: Customer, Outcomes, Costs, and Risks
  • Service Offerings
  • Service Relationships
  • Service Relationships Model

Module 3: Four Dimensions of Service Management

  • Four Dimensions Model
  • Organisation and People
  • Information and Technology
  • Partners and Suppliers
  • Value Streams and Processes

Module 4: ITIL® Service Value System (SVS)

  • Service Value System (SVS)

Module 5: Seven Guiding Principles

  • Guiding Principles
    • Focus on the value
    • Start Where You Are
    • Progress Iteratively with Feedback
    • Collaborate and Promote Visibility
    • Think and Work Holistically
    • Keep It Simple and Practical
    • Optimise and Automate
  • Interaction Between Principles

Module 6: Service Value Chain

  • Value Chain Activities
  • Plan
  • Improve
  • Engage
  • Design and Transition
  • Obtain or Build
  • Deliver and Support

Module 7: Management Practices

  • General Management Practices
  • Service Management Practices
  • Technical Management Practices

Module 8: General Management Practices

  • Continual Improvement
  • Information Security Management
  • Relationship Management
  • Supplier Management

Module 9: Service Management Practices

  • Change Control
  • Incident Management
  • Define IT Asset Management
  • Monitoring and Event Management
  • Problem Management
  • Release Management
  • Service Configuration Management
  • Service Desk
  • Service Level Management
  • Service Request Management

Module 10: Technical Management Practices

  • Deployment Management

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Who Should Attend this ITIL® 4 Foundation Bridge Certification Course?

This ITIL Certification is designed for individuals who have already achieved the ITIL v3 Foundation certificate and wish to update their knowledge and skills to the latest ITIL 4 framework. This Course is therefore beneficial for:

  • ITIL® v3 Certified Professionals
  • IT Managers
  • Service Desk Managers
  • System Administrators
  • Network Engineers
  • IT Consultants
  • Project Managers

Prerequisites of this ITIL® 4 Foundation Bridge Course

To pursue this ITIL® 4 Foundation Bridge Course, participants are generally required to have an ITIL® v3 Foundation Certification or equivalent. This course aims to update v3 knowledge to align with the ITIL® 4 framework.

ITIL® 4 Foundation Bridge Course Overview

The ITIL® 4 Foundation Bridge Course is a specialised training designed for individuals who have previously obtained the ITIL v3 Foundation certification and wish to upgrade their knowledge and skills to ITIL 4. This course serves as a bridge between the ITIL v3 and ITIL 4 frameworks, allowing professionals to understand the key differences, new concepts, and updated practices introduced in ITIL 4.

ITIL v3 Foundation certified professionals, IT service managers, IT practitioners, and anyone seeking to transition to ITIL 4 should prioritise participating in the ITIL® 4 Foundation Bridge Course. This course is particularly relevant for professionals looking to update their understanding of IT service management best practices and align their skills with the latest industry standards.

This 1-day ITIL® 4 Foundation Bridge Certification Course covers a comprehensive overview of the ITIL 4 framework, including its core components, guiding principles, service value system, and key practices. Participants will learn about the changes and enhancements introduced in ITIL 4, such as the shift towards a more holistic and flexible approach to service management.

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What's included in this ITIL® 4 Foundation Bridge Certification?

  • ITIL® 4 Foundation Bridge Exam
  • World-Class Training from Experienced ITIL® Instructors
  • ITIL® 4 Foundation Bridge Certificate
  • Digital Delegate Pack

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ITIL® 4 Foundation Bridge Exam Information 

The ITIL® Foundation Bridge course is an accelerated training for those with prior ITIL certification, covering ITIL® 4's key features and its integration with Agile, DevOps, and Lean, preparing participants for the ITIL® 4 Foundation exam. 

  • Question Type: Multiple Choice 
  • Total Questions: 40 
  • Total Marks: 40 Marks 
  • Pass Mark: 65% or 26/40 Marks 
  • Duration: 60 minutes 
  • Open Book/ Closed Book: Closed Book

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Why choose us

Ways to take this course

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led ITIL® 4 Foundation Bridge Training. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

Unlock your potential with The Knowledge Academy's ITIL® 4 Foundation Bridge Training, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.

Experience the most sought-after learning style with The Knowledge Academy's ITIL® 4 Foundation Bridge Training. Available in 490+ locations across 190+ countries, our hand-picked Classroom venues offer an invaluable human touch. Immerse yourself in a comprehensive, interactive experience with our expert-led ITIL® 4 Foundation Bridge Training sessions.

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Highly experienced trainers

Boost your skills with our expert trainers, boasting 10+ years of real-world experience, ensuring an engaging and informative training experience

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State of the art training venues

We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible

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Small class sizes

Our Classroom courses with limited class sizes foster discussions and provide a personalised, interactive learning environment

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Great value for money

Achieve certification without breaking the bank. Find a lower price elsewhere? We'll match it to guarantee you the best value

Streamline large-scale training requirements with The Knowledge Academy’s In-house/Onsite ITIL® 4 Foundation Bridge Training at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.

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Tailored learning experience

Leverage benefits offered from a certification that fits your unique business or project needs

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Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.

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Team building opportunity

Our ITIL® 4 Foundation Bridge Training offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings

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Monitor employees progress

The course know-how will help you track and evaluate your employees' progression and performance with relative ease

What our customers are saying

ITIL® 4 Foundation Bridge Training FAQs

Please arrive at the venue at 8:45am.
You must hold ITIL V3 Foundation certification or above to attend.
This course is designed for anybody with experience of ITIL V3 who would like to upgrade their knowledge to ITIL 4. It is not suitable for those who are new to ITIL and IT Service Management.
Should you encounter any difficulties, our customer support team is available to assist and promptly resolve any issues you may encounter.
In this course, delegates will have 1-day intensive training with our experienced instructors, a digital delegate pack consisting of important notes related to this course, and a certificate after course completion.
The duration of this course spans 1 day.
Once your booking has been placed and confirmed, you will receive an email which contains your course location, course overview, pre-course reading material (if required), course agenda and payment receipts
The training fees for ITIL® 4 Foundation Bridge Training certification in the United Kingdom starts from £1295
The Knowledge Academy is the Leading global training provider for ITIL® 4 Foundation Bridge Training.
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Why choose us

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Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

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Trusted & Approved

Our ITIL® courses are accredited by PeopleCert on behalf of AXELOS.

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Many delivery methods

Flexible delivery methods are available depending on your learning style.

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High quality resources

Resources are included for a comprehensive learning experience.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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