ITIL® 4 Foundation Exam Resit - United Kingdom

ITIL® 4 Foundation Exam Resit Outline

The ITIL 4 Foundation exam has the following outcomes:

• Understand the key concepts of service management
• Understand how the ITIL guiding principles can help an organization adopt and adapt service management
• Understand the four dimensions of service management
• Understand the purpose and components of the ITIL service value system
• Understand the activities of the service value chain, and how they interconnect
• Know the purpose and key terms of 15 ITIL practices
• Understand 7 ITIL practices

ITIL® 4 Classroom Exam Information

Please arrive 30 minutes before the exam start time, unfortunately, late comers will not be permitted to enter the exam once it has commenced.

You will need to bring the following to the exam:

• Photo ID (a passport or driving licence)
• 2 pencils
• Eraser
• Sharpener 

ITIL® 4 Online Exam Information

The exam is taken through a remote proctor, PeopleCert. You’ll be able to pick a date and time slot which is most convenient to you.

The system requirements for the exam are as follows:

• Windows® 10, Windows® 8.1, Windows® 8, Windows® 7
• Dual-core 2.4GHz CPU or faster with 2GB of RAM (recommended)
• Active Full-Time/Broadband internet connection of 512/512 kbps (up/down)
• 16-bit monitor (at least 15”) with screen resolution 1024 x 768 or higher
• Speakers and microphone
• Keyboard and mouse or another pointing device
• A single web camera (embedded or external) you can rotate.

You will also need to present a photo ID to verify your identity before the exam.