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ITIL® 4 Foundation Exam Resit - United Kingdom

Key points about this course


Duration: 1 Days*

Exam(s): Included

Accredited: Yes

Support: 24/7

Dates & Prices Enquire
  • Understand the four dimensions of service management.
  • ITIL® Training Courses Fully Accredited by PeopleCert on behalf of AXELOS.
  • Understand the key concepts of service management.

Available delivery methods for this course

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Online Instructor-Led

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Why Home Virtual is great

With an incredibly easy to use interface, our chosen platform has been designed to make learning online simple and enjoyable. It’s amazing video & audio quality means you won’t miss a thing.

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Works on all devices

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Revisit what you’ve learnt at any time.
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Your instructor can share their screen at any time to demonstrate what they’re teaching.
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You can share documents with the trainer and your trainer can share with you.
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Virtual whiteboard

Trainers can draw on and share their whiteboard with the class at any time.
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Key points about this course


Duration: 1 Days*

Exam(s): Included

Accredited: Yes

Support: 24/7

View dates & prices

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Key points about this course


Duration: 1 Days*

Exam(s): Included

Accredited: Yes

Support: 24/7


Course Information

ITIL® 4 Foundation Exam Resit Course Overview

Looking to take the ITIL 4 Foundation Exam? You must have sat a full ITIL 4 Foundation training course either in the classroom or online, or have previously taken a ITIL 4 Foundation exam to attend this event.

The ITIL 4 Foundation exam can be taken online through PeopleCert or in the classroom through one of our exam events.

ITIL 4 Foundation provides an introduction to the ITIL 4 framework and shows how it can be used to improve IT service management. It explains the guiding principles of Service Management, the four dimensions, and how it ITIL 4 works with Lean, Agile and DevOps. It’s also a prerequisite for other ITIL 4 certifications.

The Knowledge Academy can provide you with the following training to be able to sit the ITIL 4 Foundation Exam:

 

The Knowledge Academy is accredited by PeopleCert on behalf of AXELOS to run ITIL 4 exams.

ITIL® 4 Foundation Exam Resit Outline

The ITIL 4 Foundation exam has the following outcomes:

  • Understand the key concepts of service management
  • Understand how the ITIL guiding principles can help an organization adopt and adapt service management
  • Understand the four dimensions of service management
  • Understand the purpose and components of the ITIL service value system
  • Understand the activities of the service value chain, and how they interconnect
  • Know the purpose and key terms of 15 ITIL practices
  • Understand 7 ITIL practices

ITIL® 4 Classroom Exam Information

Please arrive 30 minutes before the exam start time, unfortunately, late comers will not be permitted to enter the exam once it has commenced.

You will need to bring the following to the exam:

  • Photo ID (a passport or driving licence)
  • 2 pencils
  • Eraser
  • Sharpener 

ITIL® 4 Online Exam Information

The exam is taken through a remote proctor, PeopleCert. You’ll be able to pick a date and time slot which is most convenient to you.

The system requirements for the exam are as follows:

  • Windows® 10, Windows® 8.1, Windows® 8, Windows® 7
  • Dual-core 2.4GHz CPU or faster with 2GB of RAM (recommended)
  • Active Full-Time/Broadband internet connection of 512/512 kbps (up/down)
  • 16-bit monitor (at least 15”) with screen resolution 1024 x 768 or higher
  • Speakers and microphone
  • Keyboard and mouse or another pointing device
  • A single web camera (embedded or external) you can rotate.

You will also need to present a photo ID to verify your identity before the exam.

Who should attend this ITIL® 4 Training Course?

This course is open to anyone who has previously taken the ITIL 4 Foundation exam and not passed, or who has sat an ITIL 4 Foundation training course and is looking to sit the exam.

ITIL® 4 Foundation Exam Resit Prerequisites

You must have previously taken the ITIL® 4 Foundation exam to attend, or have taken an ITIL 4 Foundation course and not yet sat the exam.

Please arrive at the venue at 8:45am.
The price for ITIL® 4 Foundation Exam Resit certification in the United Kingdom starts from £299
The Knowledge Academy is the Leading global training provider in the world for ITIL® 4 Foundation Exam Resit.
Please see our ITIL® Training courses available in the United Kingdom

What's included in this ITIL® 4 Training Course?

  • ITIL 4 Foundation Examination
  • PDUs
  • Certificate

ITIL® 4 Foundation Exam Information

  • 40 Questions
  • Multiple choice
  • The pass mark is 55% (26 correct answers out of 40)
  • 60 minutes to complete the exam
  • Closed book

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Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

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Trusted & Approved

Our ITIL® courses are accredited by PeopleCert on behalf of AXELOS.

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Various delivery methods

Flexible delivery methods are available depending on your learning style.

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Resources

Resources are included for a comprehensive learning experience.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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"...the trainer for this course was excellent. I would definitely recommend (and already have) this course to others."

Diane Gray, Shell

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