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ITIL® Foundation And Practitioner

Key points about this course

Duration: 4 Days*

Pre-course Reading: 10-15 Hours

Accredited: Yes

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  • Fully Accredited ITIL® Training Courses by PeopleCert, based on latest version
  • ITIL® Courses include Official Course Materials, Exams, and Certificates
  • Over 99% Pass Rate by a Fully Licensed and Accredited Training Provider

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Course Information

ITIL® Foundation and Practitioner Training Course Overview

ITIL® Foundation and Practitioner combines training and exams for the ITIL® Foundation and Practitioner certifications into one 4 course, providing you with a full understanding of ITIL® and how to adopt and adapt it into your organisation. Our ITIL® Foundation and Practitioner training is split into two parts: ITIL® Foundation and ITIL® Practitioner.

The first part, ITIL® Foundation, provides a beginner’s guide to ITIL® and introduces the IT service lifecycle, its key concepts and terminology. It provides fundamental knowledge for those new to ITIL® and can be beneficial for both operational staff and senior management. The second part, ITIL® Practitioner focuses on how to apply ITIL® practices for Continual Service Improvement in an organisation by adopting and adapting them to fit business needs. Designed for those who have learned the basics of ITIL®, the course provides practical knowledge which allows ITIL® to be fitted into existing IT operations.

ITIL® helps businesses align their IT needs with their organisational goals. Practised all over the world, it is the global standard in IT service management. ITIL® ensures IT projects follow a practical and repeatable best practice methodology based on the experience of thousands of organisations around the world.

This ITIL® Foundation and Practitioner course is fully accredited by PeopleCert on behalf of AXELOS.


ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

ITIL® Foundation and Practitioner Outline

The ITIL® Foundation section of the course covers the following topics:

  • An Introduction to IT Service Management
  • Practicing Service Management 

The IT Service Lifecycle 

  • Service Strategy
  • Service Strategy Processes
  • Service Design
  • Service Transition
  • Service Operation
  • Continual Service Improvement
  • Concepts 
  • Terminology
  • Main Principles and Models
  • Roles
  • Functions 


  • Service Level Management 
  • Service Continuity
  • Configuration Management 
  • Release Management 
  • Incident and Problem Management 
  • Technology and Architecture
  • Competencies
  • Service Management Skills

ITIL® Practitioner

This section of the course covers the following topics:

  • ITSM Concepts
  • Service Elements
  • ITSM Principles
  • CSI Approach
  • Metrics & Measurement
  • Communication
  • Organisational Change Management (OCM)
  • OCM Tools
  • OCM Activities
  • Applying the CSI Approach

ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

Who should attend this ITIL® Training Course?

The course is intended for those looking for a practical understanding of ITIL®, including its main concepts and how to adopt and adapt them where needed.

ITIL® Foundation and Practitioner Prerequisites

There are no prerequisites for this course.

ITIL® is a best practice framework for IT service management. It provides guidance to businesses and individuals on how to use IT to meet business needs and deliver value to its users. ITIL® is supported by a comprehensive certification scheme which spans knowledge from the principles to how the entire framework fits together.
Yes, this course is accredited by PeopleCert on behalf of AXELOS.
There are no prerequisites to take this course. However, to take the ITIL® Practitioner exam, you must have passed ITIL® Foundation.
The course fee includes 5 days of classroom tuition from an expert trainer as well as a comprehensive candidate pack featuring presentation slides, exercises, sample examinations and examination.
Please arrive at 8:45am for 9am start. The course hours are 9am-5pm each day.
You can read more about ITIL® on our ITIL® topic page, which links to a number of pages which go into greater detail about ITIL®, its courses, and its methodology.

What's included in this ITIL® Training Course

The following is included with this ITIL® Foundation & Practitioner course:

  • ITIL® Foundation Examination
  • ITIL® Practitioner Examination
  • The Knowledge Academy ITIL® Foundation & Practitioner Manual 
  • Certificate
  • Experienced ITIL® instructor 
  • Refreshments 

ITIL® Foundation and Practitioner Exam Information

ITIL® Foundation Exam

The ITIL® Foundation exam measures knowledge of the basic concepts and principles behind ITIL® and service management.

  • 40 multiple choice questions
  • 60 minutes
  • Pass mark: 65% or 26/40
  • Closed book

ITIL® Practitioner Exam

The ITIL® Practitioner exam tests the ability to adopt and adapt the ITIL® framework and apply it to a given scenario.

  • 40 multiple choice questions
  • 135 minutes
  • Pass mark: 70% or 28/40
  • Open book


Dates & Prices

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Key points about this course

Duration: 4 Days*

Pre-course Reading: 10-15 Hours

Accredited: Yes

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You won't find better value in the marketplace. If you do find a lower price, we will beat it.

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Trusted & Approved

Our ITIL® courses are accredited by PeopleCert on behalf of AXELOS.

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Various delivery methods

Flexible delivery methods are available depending on your learning style.

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Resources are included for a comprehensive learning experience.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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Shell Logo

"...the trainer for this course was excellent. I would definitely recommend (and already have) this course to others."

Diane Gray, Shell

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