The Knowledge Academy Logo
The Knowledge Academy Logo
01344 203999 - Available 24/7

Remember: All of our classroom courses are available as live instructor-led training which you can attend from home.

Remember: All of our classroom courses are available as live instructor-led training which you can attend from home.

Send us your message.

X

Send us your message.

X

Our sales and enquiry team will get back to you as soon as possible

Please enter Name Please enter valid Email Please enter valid Phone number Please enter course

The information you provide shall be processed by The Knowledge Academy – a professional training company. Your data shall be used by a member of staff to contact you regarding your enquiry.

Please click here for privacy policy.

We cannot process your enquiry without contacting you, please tick to confirm you consent to us contacting you about your enquiry

Send us your message.

X

Our sales and enquiry team will get back to you as soon as possible

Please enter Name Please enter valid Email Please enter valid Phone number

The information you provide shall be processed by The Knowledge Academy – a professional training company. Your data shall be used by a member of staff to contact you regarding your enquiry.

Please click here for privacy policy.

We cannot process your enquiry without contacting you, please tick to confirm you consent to us contacting you about your enquiry

Send us your message.

X

Our sales and enquiry team will get back to you as soon as possible

Please enter Name Please enter valid Email Please enter valid Phone number

The information you provide shall be processed by The Knowledge Academy – a professional training company. Your data shall be used by a member of staff to contact you regarding your enquiry.

Please click here for privacy policy.

We cannot process your enquiry without contacting you, please tick to confirm you consent to us contacting you about your enquiry

ITIL® Foundation And Practitioner - United Kingdom

Key points about this course


Duration: 4 Days*

Pre-course Reading: 10-15 Hours

Exam(s): Included

Exam: Official Axelos ITIL Foundation & Practitioner Exams

Accredited: Yes

Support: 24/7

Dates & Prices Enquire
  • Fully Accredited ITIL® Training Courses by PeopleCert, based on latest version
  • ITIL® Courses include Official Course Materials, Exams, and Certificates
  • Over 99% Pass Rate by a Fully Licensed and Accredited Training Provider

Available delivery methods for this course

Virtual Icon

Online Instructor-Led

Online Icon

Online Self-Paced

Onsite Icon

Onsite

Classroom Icon

Classroom

Limited Budget?

We understand that people may have limited budgets.

  • To help and support our clients we will provide limited number of 250 daily discount codes.
  • Hurry first come, first served!
  • If you miss out, enquire to get yourself on the waiting list for the next day!

animated-arrow-image-0310 Enquire for daily discount code 110 Remaining (Live Counter)

Why Home Virtual is great

With an incredibly easy to use interface, our chosen platform has been designed to make learning online simple and enjoyable. It’s amazing video & audio quality means you won’t miss a thing.

icon

Works on all devices

Attend on whichever device works best for you.
icon

Recording & transcripts

Revisit what you’ve learnt at any time.
icon

See your trainer’s screen

Your instructor can share their screen at any time to demonstrate what they’re teaching.
icon

Share documents

You can share documents with the trainer and your trainer can share with you.
icon

Virtual whiteboard

Trainers can draw on and share their whiteboard with the class at any time.
static

Key points about this course


Duration: 4 Days*

Pre-course Reading: 10-15 Hours

Exam(s): Included

Exam: Official Axelos ITIL Foundation & Practitioner Exams

Accredited: Yes

Support: 24/7

View dates & prices

Find out more

Please enter Name
Please enter valid Email
Please enter valid phone
The information you provide shall be processed by The Knowledge Academy – a professional training company. Your data shall be used by a member of staff to contact you regarding your enquiry. View privacy policy

We cannot process your enquiry without contacting you, please tick to confirm you consent to us contacting you about your enquiry

Or call us now
01344 203999

ITIL® Foundation And Practitioner Dates & Prices

Select your preferred delivery method

Choose a Region

Choose a Location

Choose a Month

Office Icon All Online Instructor-Led courses are delivered in real-time
Trainers Icon Easy 1 click access
Simple Icon Works on all devices
Bristol
Mon 8th Jun 2020
Places available
£1795
Birmingham
Mon 8th Jun 2020
Places available
£1595
Mon 8th Jun 2020
Places available
Was: £1995
Now: £1295
Cambridge
Mon 15th Jun 2020
Places available
£2695
Mon 15th Jun 2020
Places available
Was: £1995
Now: £1295
Nottingham
Mon 15th Jun 2020
Places available
£2195
Maidstone
Mon 22nd Jun 2020
Places available
£2895
Mon 22nd Jun 2020
Places available
Was: £1995
Now: £1295
Reading
Mon 22nd Jun 2020
Places available
£1795
London
Mon 29th Jun 2020
Places available
£1595
Mon 29th Jun 2020
Places available
Was: £1995
Now: £1295
Leeds
Mon 29th Jun 2020
Places available
£1795
Cardiff
Mon 29th Jun 2020
Places available
£2195
Belfast
Mon 6th Jul 2020
Places available
£2895
Mon 6th Jul 2020
Places available
Was: £1995
Now: £1295
Manchester
Mon 6th Jul 2020
Places available
£1595
Norwich
Mon 6th Jul 2020
Places available
£2695
Edinburgh
Mon 13th Jul 2020
Places available
£1795
Milton Keynes
Mon 13th Jul 2020
Places available
£1795
Mon 13th Jul 2020
Places available
Was: £1995
Now: £1295
Newcastle
Mon 20th Jul 2020
Places available
£2195
Mon 20th Jul 2020
Places available
Was: £1995
Now: £1295
Glasgow
Mon 20th Jul 2020
Places available
£1795
London
Mon 20th Jul 2020
Places available
£1595
Mon 27th Jul 2020
Places available
Was: £1995
Now: £1295
Birmingham
Mon 27th Jul 2020
Places available
£1595
Dublin
Mon 27th Jul 2020
Places available
€1795
Liverpool
Mon 3rd Aug 2020
Places available
£2695
Mon 3rd Aug 2020
Places available
Was: £1995
Now: £1295
London
Mon 3rd Aug 2020
Places available
£1595
Sheffield
Mon 10th Aug 2020
Places available
£2895
Mon 10th Aug 2020
Places available
Was: £1995
Now: £1295
Manchester
Mon 10th Aug 2020
Places available
£1595
Southampton
Mon 10th Aug 2020
Places available
£2195
Bristol
Mon 17th Aug 2020
Places available
£1795
Birmingham
Mon 17th Aug 2020
Places available
£1595
Mon 17th Aug 2020
Places available
Was: £1995
Now: £1295
Brighton
Mon 24th Aug 2020
Places available
£2195
Mon 24th Aug 2020
Places available
Was: £1995
Now: £1295
Leeds
Mon 24th Aug 2020
Places available
£1795
Aberdeen
Tue 1st Sep 2020
Places available
£2895
Tue 1st Sep 2020
Places available
Was: £1995
Now: £1295
London
Tue 1st Sep 2020
Places available
£1595
Reading
Tue 1st Sep 2020
Places available
£1795
Manchester
Mon 7th Sep 2020
Places available
£1595
Glasgow
Mon 7th Sep 2020
Places available
£1795
Mon 7th Sep 2020
Places available
Was: £1995
Now: £1295
Mon 14th Sep 2020
Places available
Was: £1995
Now: £1295
Maidstone
Mon 14th Sep 2020
Places available
£2895
Birmingham
Mon 14th Sep 2020
Places available
£1595
Cambridge
Mon 14th Sep 2020
Places available
£2695
Milton Keynes
Mon 21st Sep 2020
Places available
£1795
Nottingham
Mon 21st Sep 2020
Places available
£2195
Mon 21st Sep 2020
Places available
Was: £1995
Now: £1295
London
Mon 28th Sep 2020
Places available
£1595
Newcastle
Mon 28th Sep 2020
Places available
£2195
Mon 28th Sep 2020
Places available
Was: £1995
Now: £1295
Edinburgh
Mon 28th Sep 2020
Places available
£1795
Cardiff
Mon 5th Oct 2020
Places available
£2195
Mon 5th Oct 2020
Places available
Was: £1995
Now: £1295
Leeds
Mon 5th Oct 2020
Places available
£1795
Mon 12th Oct 2020
Places available
Was: £1995
Now: £1295
Birmingham
Mon 12th Oct 2020
Places available
£1595
Bristol
Mon 12th Oct 2020
Places available
£1795
Mon 19th Oct 2020
Places available
Was: £1995
Now: £1295
Manchester
Mon 19th Oct 2020
Places available
£1595
Norwich
Mon 19th Oct 2020
Places available
£2695
Mon 26th Oct 2020
Places available
Was: £1995
Now: £1295
Sheffield
Mon 26th Oct 2020
Places available
£2895
London
Mon 26th Oct 2020
Places available
£1595
Mon 2nd Nov 2020
Places available
Was: £1995
Now: £1295
Cambridge
Mon 2nd Nov 2020
Places available
£2695
London
Mon 2nd Nov 2020
Places available
£1595
Southampton
Mon 2nd Nov 2020
Places available
£2195
Nottingham
Mon 9th Nov 2020
Places available
£2195
Mon 9th Nov 2020
Places available
Was: £1995
Now: £1295
Manchester
Mon 9th Nov 2020
Places available
£1595
Newcastle
Mon 9th Nov 2020
Places available
£2195
Liverpool
Mon 9th Nov 2020
Places available
£2695
Milton Keynes
Mon 16th Nov 2020
Places available
£1795
Leeds
Mon 16th Nov 2020
Places available
£1795
Birmingham
Mon 16th Nov 2020
Places available
£1595
Glasgow
Mon 16th Nov 2020
Places available
£1795
Mon 16th Nov 2020
Places available
Was: £1995
Now: £1295
London
Mon 16th Nov 2020
Places available
£1595
Maidstone
Mon 23rd Nov 2020
Places available
£2895
Mon 23rd Nov 2020
Places available
Was: £1995
Now: £1295
London
Mon 23rd Nov 2020
Places available
£1395
Reading
Mon 23rd Nov 2020
Places available
£1795
Bristol
Mon 23rd Nov 2020
Places available
£1795
Dublin
Mon 30th Nov 2020
Places available
€1795
Mon 30th Nov 2020
Places available
Was: £1995
Now: £1295
Cardiff
Mon 30th Nov 2020
Places available
£2195
Mon 7th Dec 2020
Places available
Was: £1995
Now: £1295
Leeds
Mon 7th Dec 2020
Places available
£1795
Edinburgh
Mon 7th Dec 2020
Places available
£1795
London
Mon 7th Dec 2020
Places available
£1395
Birmingham
Mon 14th Dec 2020
Places available
£1395
Belfast
Mon 14th Dec 2020
Places available
£2895
Manchester
Mon 14th Dec 2020
Places available
£1395
Mon 14th Dec 2020
Places available
Was: £1995
Now: £1295
Aberdeen
Mon 14th Dec 2020
Places available
£2895
Reading
Mon 21st Dec 2020
Places available
£1795
Mon 21st Dec 2020
Places available
Was: £1995
Now: £1295
Brighton
Mon 21st Dec 2020
Places available
£2195
Bristol
Mon 21st Dec 2020
Places available
£1795
Mon 28th Dec 2020
Places available
Was: £1995
Now: £1295
Mon 11th Jan 2021
Places available
Was: £1995
Now: £1295
Mon 8th Feb 2021
Places available
Was: £1995
Now: £1295
Mon 8th Mar 2021
Places available
Was: £1995
Now: £1295
Mon 19th Apr 2021
Places available
Was: £1995
Now: £1295
Mon 17th May 2021
Places available
Was: £1995
Now: £1295
Mon 14th Jun 2021
Places available
Was: £1995
Now: £1295
Mon 12th Jul 2021
Places available
Was: £1995
Now: £1295
Mon 9th Aug 2021
Places available
Was: £1995
Now: £1295
Mon 13th Sep 2021
Places available
Was: £1995
Now: £1295
Mon 11th Oct 2021
Places available
Was: £1995
Now: £1295
Mon 8th Nov 2021
Places available
Was: £1995
Now: £1295
Mon 13th Dec 2021
Places available
Was: £1995
Now: £1295

Complete the steps below to receive a quote or more information

How will you be funding your training?

Self funding

Company funding

Not sure

Limited Budget?

We understand that people may have limited budgets.

  • To help and support our clients we will provide limited number of 250 daily discount codes.
  • Hurry, they’re first come, first served!
  • If you miss out, enquire to get yourself on the waiting list for the next day!

  Enquire for daily discount code 110  Remaining (Live Counter)

Key points about this course


Duration: 4 Days*

Pre-course Reading: 10-15 Hours

Exam(s): Included

Exam: Official Axelos ITIL Foundation & Practitioner Exams

Accredited: Yes

Support: 24/7


Course Information

ITIL® Foundation and Practitioner Training Course Overview

ITIL® Foundation and Practitioner combines training and exams for the ITIL® Foundation and Practitioner certifications into one 4-day course, providing you with a full understanding of ITIL® and how to adopt and adapt it into your organisation. Our ITIL® Foundation and Practitioner training is split into two parts: ITIL® Foundation and ITIL® Practitioner.

The first part, ITIL® Foundation, provides a beginner’s guide to ITIL® and introduces the IT service lifecycle, its key concepts and terminology. It provides fundamental knowledge for those new to ITIL® and can be beneficial for both operational staff and senior management. The second part, ITIL® Practitioner focuses on how to apply ITIL® practices for Continual Service Improvement in an organisation by adopting and adapting them to fit business needs. Designed for those who have learned the basics of ITIL®, the course provides practical knowledge which allows ITIL® to be fitted into existing IT operations.

ITIL® helps businesses align their IT needs with their organisational goals. Practised all over the world, it is the global standard in IT service management. ITIL® ensures IT projects follow a practical and repeatable best practice methodology based on the experience of thousands of organisations around the world.

This ITIL® Foundation and Practitioner course is fully accredited by PeopleCert on behalf of AXELOS.

 

ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

ITIL® Foundation and Practitioner Outline

The ITIL® Foundation section of the course covers the following topics:

  • An Introduction to IT Service Management
  • Practicing Service Management 

The IT Service Lifecycle 

  • Service Strategy
  • Service Strategy Processes
  • Service Design
  • Service Transition
  • Service Operation
  • Continual Service Improvement
  • Concepts 
  • Terminology
  • Main Principles and Models
  • Roles
  • Functions 

Processes:

  • Service Level Management 
  • Service Continuity
  • Configuration Management 
  • Release Management 
  • Incident and Problem Management 
  • Technology and Architecture
  • Competencies
  • Service Management Skills

ITIL® Practitioner

This section of the course covers the following topics:

  • ITSM Concepts
  • Service Elements
  • ITSM Principles
  • CSI Approach
  • Metrics & Measurement
  • Communication
  • Organisational Change Management (OCM)
  • OCM Tools
  • OCM Activities
  • Applying the CSI Approach

ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

Who should attend this ITIL® Training Course?

The course is intended for those looking for a practical understanding of ITIL®, including its main concepts and how to adopt and adapt them where needed.

ITIL® Foundation and Practitioner Prerequisites

There are no prerequisites for this course.

ITIL® is a best practice framework for IT service management. It provides guidance to businesses and individuals on how to use IT to meet business needs and deliver value to its users. ITIL® is supported by a comprehensive certification scheme which spans knowledge from the principles to how the entire framework fits together.
Yes, this course is accredited by PeopleCert on behalf of AXELOS.
There are no prerequisites to take this course. However, to take the ITIL® Practitioner exam, you must have passed ITIL® Foundation.
The course fee includes 5 days of classroom tuition from an expert trainer, the ITIL® Foundation and Practitioner examinations, as well as a comprehensive candidate pack featuring presentation slides, exercises and sample examinations.
Please arrive at 8:45am for 9am start. The course hours are 9am-5pm each day.
You can read more about ITIL® on our ITIL® topic page, which links to a number of pages which go into greater detail about ITIL®, its courses, and its methodology.
The price for ITIL® Foundation and Practitioner certification in the United Kingdom starts from £995
The Knowledge Academy is the Leading global training provider in the world for ITIL® Foundation and Practitioner.
Please see our ITIL® Training courses available in the United Kingdom

What's included in this ITIL® Training Course

The following is included with this ITIL® Foundation & Practitioner course:

  • ITIL® Foundation Examination
  • ITIL® Practitioner Examination
  • Certificate
  • Experienced ITIL® instructor 
  • Refreshments 

ITIL® Foundation and Practitioner Exam Information

ITIL® Foundation Exam

The ITIL® Foundation exam measures knowledge of the basic concepts and principles behind ITIL® and service management.

  • 40 multiple choice questions
  • 60 minutes
  • Pass mark: 65% or 26/40
  • Closed book

ITIL® Practitioner Exam

The ITIL® Practitioner exam tests the ability to adopt and adapt the ITIL® framework and apply it to a given scenario.

  • 40 multiple choice questions
  • 135 minutes
  • Pass mark: 70% or 28/40
  • Open book

 

Why choose TKA logo


Gold Tag

Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

Trusted Icon

Trusted & Approved

Our ITIL® courses are accredited by PeopleCert on behalf of AXELOS.

Delivery Icon

Various delivery methods

Flexible delivery methods are available depending on your learning style.

Resource Icon

Resources

Resources are included for a comprehensive learning experience.

Thames Water Logo

"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

Google Logo
Samsung Logo
Shell Logo

"...the trainer for this course was excellent. I would definitely recommend (and already have) this course to others."

Diane Gray, Shell

hsbc-logo
mercedes-logo

  Looking for more information?