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ITIL® Service Lifecycle - Continual Service Improvement - United Kingdom

Key points about this course


Duration: 3 Days*

Pre-requisites: - ITIL® 4 Foundation

Pre-course Reading: 2-5 Hours

Exam(s): Included

Accredited: Yes

Support: 24/7

Dates & Prices Enquire
  • Includes candidate pack containing all course material, exam, & certificate.
  • ITIL® Service Lifecycle Continual Service Improvement is accredited by PeopleCert.
  • We are one of the largest providers of ITIL® training courses globally.

Available delivery methods for this course

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Classroom

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Live Virtual

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Online

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Onsite

Course Information

ITIL® Service Lifecycle - Continual Service Improvement Overview

This 3 day ITIL® Continual Service Improvement (CSI) course provides a comprehensive overview of this area of the Service Lifecycle and prepares you to take the Continual Service Improvement exam, leading to the ITIL® CSI certification. The exam is included.

ITIL® Continual Service Improvement is one of the nine ITIL® Intermediate courses which can be mixed and matched to gain the credits needed to achieve the ITIL® Expert certification, and one of the five courses which make up the Service Lifecycle Stream. Continual Service Improvement concerns the principles and techniques used to improve services during the lifecycle.

This course opens with defining the purpose and scope of CSI, which is used to consistently augment IT services to better support business needs and strategic objectives. The course then breaks down the structure of CSI into its seven basic components based around the PDCA cycle, and delineates the inputs needed to perform each process effectively. Delegates attending the course will also gain an understanding of the methods through which CSI can be implemented, and when best to make use of tools such as gap analysis, benchmarking, and reporting during the CSI lifecycle. The course moves on to consider how to analyse a business' capacity for improvement as well as the roles needed to undertake CSI as effectively as possible. Finally, the course looks at the practicalities, challenges, and risks facing CSI, and explores how these might be overcome. Delegates attending this course can expect to leave with a full understanding of CSI as well as ideas about which forms of CSI and related processes might be most useful for their own organisational contexts.

By providing a comprehensive ITIL® framework of the improvement activities that should be carried out during the service lifecycle, Continual Service Improvement will be particularly beneficial to anybody involved in these activities. This Continual Service Improvement course counts for 3 credits towards an ITIL® Practitioner qualification.

 

ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

ITIL® Service Lifecycle - Continual Service Improvement Outline

The course covers the following topics:

  • Introduction to CSI
  • CSI Model
  • Deming Cycle
  • 7 Step Improvement
  • Integration with the Lifecycle
  • Measuring and Reporting
  • Organising for CSI
  • CSI – Technology Considerations
  • Implementing CSI
  • Challenges, Critical Success Factors and Risks

*The ITIL® CSI exam is taken online.

We provide comprehensive support during the exam process to make the experience as simple as possible. This exam can be taken at a suitable time, subject to availability; online, anywhere.

Benefits of online exams include:

  • Proven higher pass rates
  • Quicker Results
  • Save Travel Costs
  • Flexibility
  • Convenient
  • Take your exam at your home, office, or work when you are ready

ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

Who should attend this ITIL Training Course?

The course will benefit anybody who will be involved in the improvement activities of the Service Lifecycle, including CIOs, CTOs, IT Managers, and IT Consultants and Architects.

Prerequisites

You must have completed ITIL® Foundation before attending this course.

ITIL® is a best practice framework for IT service management. It provides guidance to businesses and individuals on how to use IT to meet business needs and deliver value to its users. ITIL® is supported by a comprehensive certification scheme which spans knowledge from the principles to how the entire framework fits together.
Yes, this course is accredited by PeopleCert on behalf of AXELOS.
Yes, you must have completed ITIL® Foundation before taking this course.
The course fee includes 3 days of classroom tuition from an expert trainer as well as a comprehensive candidate pack featuring presentation slides, exercises, sample examinations and the ITIL® Continual Service Improvement Exam
Please arrive at the venue at 8:45am.
You can read more about ITIL® on our ITIL® topic page, which links to a number of pages which go into greater detail about ITIL®, its courses, and its methodology.
The price for ITIL® Service Lifecycle - Continual Service Improvement certification in the United Kingdom starts from £795
The Knowledge Academy is the Leading global training provider in the world for ITIL® Service Lifecycle - Continual Service Improvement.
Please see our ITIL® Training courses available in the United Kingdom

What's Included in this ITIL Training Course?

This ITIL® course includes the following:

  • ITIL® Continual Service Improvement Exam
  • The Knowledge Academy ITIL® Service Lifecycle - Continual Service Improvement Manual
  • Certificate
  • Experienced ITIL® Trainer
  • Refreshments

ITIL® Service Lifecycle - Continual Service Improvement Examination

The ITIL® Continual Service Improvement exam measures knowledge of the Continual Service Improvement stage of the lifecycle, including core concepts, activities and techniques. This exam is:

  • 8 multiple choice questions
  • 90 minutes
  • Pass mark: 70% or 28/40
  • Closed book

Key points about this course


Duration: 3 Days*

Pre-requisites: - ITIL® 4 Foundation

Pre-course Reading: 2-5 Hours

Exam(s): Included

Accredited: Yes

Support: 24/7

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ITIL® Service Lifecycle - Continual Service Improvement Dates & Prices

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Nottingham
Mon 6th Jan 2020
Places available
£2995
Mon 13th Jan 2020
Places available
£1995
Cardiff
Mon 13th Jan 2020
Places available
£2995
Brighton
Mon 20th Jan 2020
Places available
£2995
Leeds
Mon 27th Jan 2020
Places available
£1995
Bristol
Mon 3rd Feb 2020
Places available
£1995
Maidstone
Mon 3rd Feb 2020
Places available
£2995
Mon 10th Feb 2020
Places available
£1995
Glasgow
Mon 10th Feb 2020
Places available
£1995
Dublin
Mon 17th Feb 2020
Places available
€2995
London
Mon 24th Feb 2020
Places available
Was: £1795
Now: £1695
Sheffield
Mon 2nd Mar 2020
Places available
£2995
Manchester
Mon 9th Mar 2020
Places available
Was: £1795
Now: £1695
Mon 9th Mar 2020
Places available
£1995
Aberdeen
Mon 16th Mar 2020
Places available
£2995
Milton Keynes
Mon 16th Mar 2020
Places available
£1995
Birmingham
Mon 23rd Mar 2020
Places available
£1795
Southampton
Mon 30th Mar 2020
Places available
£2995
Reading
Mon 6th Apr 2020
Places available
£1995
Edinburgh
Tue 14th Apr 2020
Places available
£1995
Mon 20th Apr 2020
Places available
£1995
Newcastle
Mon 20th Apr 2020
Places available
£2995
Liverpool
Mon 27th Apr 2020
Places available
£2995
Cambridge
Mon 4th May 2020
Places available
£2995
Norwich
Mon 11th May 2020
Places available
£2995
London
Mon 18th May 2020
Places available
£1795
Cardiff
Tue 26th May 2020
Places available
£2995
Tue 26th May 2020
Places available
£1995
Manchester
Mon 1st Jun 2020
Places available
£1795
Nottingham
Mon 8th Jun 2020
Places available
£2995
Mon 15th Jun 2020
Places available
£1995
Birmingham
Mon 15th Jun 2020
Places available
£1795
Belfast
Mon 22nd Jun 2020
Places available
£2995
Bristol
Mon 29th Jun 2020
Places available
£1995
Leeds
Mon 6th Jul 2020
Places available
£1995
Mon 6th Jul 2020
Places available
£1995
Glasgow
Mon 13th Jul 2020
Places available
£1995
Edinburgh
Mon 20th Jul 2020
Places available
£1995
London
Mon 27th Jul 2020
Places available
£1795
Mon 3rd Aug 2020
Places available
£1995
Southampton
Mon 3rd Aug 2020
Places available
£2995
Newcastle
Mon 10th Aug 2020
Places available
£2995
Liverpool
Mon 17th Aug 2020
Places available
£2995
Manchester
Mon 24th Aug 2020
Places available
£1795
Sheffield
Tue 1st Sep 2020
Places available
£2995
Brighton
Mon 7th Sep 2020
Places available
£2995
Mon 14th Sep 2020
Places available
£1995
Birmingham
Mon 14th Sep 2020
Places available
£1795
Milton Keynes
Mon 21st Sep 2020
Places available
£1995
Dublin
Mon 28th Sep 2020
Places available
€2995
Aberdeen
Mon 5th Oct 2020
Places available
£2995
Mon 5th Oct 2020
Places available
£1995
Bristol
Mon 5th Oct 2020
Places available
£1995
Reading
Mon 12th Oct 2020
Places available
£1995
Maidstone
Mon 12th Oct 2020
Places available
£2995
Glasgow
Mon 19th Oct 2020
Places available
£1995
London
Mon 26th Oct 2020
Places available
£1795
Leeds
Mon 2nd Nov 2020
Places available
£1995
Mon 2nd Nov 2020
Places available
£1995
Cambridge
Mon 9th Nov 2020
Places available
£2995
Edinburgh
Mon 16th Nov 2020
Places available
£1995
Birmingham
Mon 23rd Nov 2020
Places available
£1795
Manchester
Mon 30th Nov 2020
Places available
£1795
Norwich
Mon 7th Dec 2020
Places available
£2995
Mon 7th Dec 2020
Places available
£1995
Belfast
Mon 14th Dec 2020
Places available
£2995

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Key points about this course


Duration: 3 Days*

Pre-requisites: - ITIL® 4 Foundation

Pre-course Reading: 2-5 Hours

Exam(s): Included

Accredited: Yes

Support: 24/7


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Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

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Trusted & Approved

Our ITIL® courses are accredited by PeopleCert on behalf of AXELOS.

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Various delivery methods

Flexible delivery methods are available depending on your learning style.

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Resources

Resources are included for a comprehensive learning experience.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

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"...the trainer for this course was excellent. I would definitely recommend (and already have) this course to others."

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