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BCS Specialist Certificate In Service Level Management - United Kingdom

Key points about this course


Duration: 3 Days*

Pre-requisites:ITIL® 4 Foundation

Exam Included: OfficialBCS Specialist Certificate in Service Level Management Exam

Accredited: Yes

Support: 24/7

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  • Understand the service level management process, based on industry best practice.
  • Gain in-depth knowledge of service level management roles and responsibilities.
  • Learn about planning, implantation and continual improvement of service level management.<

Available delivery methods for this course

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Online Self-Paced

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Key points about this course


Duration: 3 Days*

Pre-requisites:ITIL® 4 Foundation

Exam Included: OfficialBCS Specialist Certificate in Service Level Management Exam

Accredited: Yes

Support: 24/7

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Milton Keynes
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Sheffield
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Mon 27th Sep 2021
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Belfast
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Bristol
Mon 27th Sep 2021
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Dublin
Mon 27th Sep 2021
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Manchester
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Glasgow
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Mon 22nd Nov 2021
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Sheffield
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Limited Budget?

We understand that people may have limited budgets.

  • To help and support our clients we will provide limited number of 250 daily discount codes.
  • Hurry, they’re first come, first served!
  • If you miss out, enquire to get yourself on the waiting list for the next day!

  Enquire for daily discount code 234  Remaining (Live Counter)

Key points about this course


Duration: 3 Days*

Pre-requisites:ITIL® 4 Foundation

Exam Included: OfficialBCS Specialist Certificate in Service Level Management Exam

Accredited: Yes

Support: 24/7


Course Information

BCS Specialist Certificate in Service Level Management Course Overview

The Knowledge Academy’s 3-day BCS Specialist Certificate in Service Level Management training course reflects the general industry best practice currently in use in IT Service Management and particularly Service Level Management.

This course will provide delegates with an understanding of the principles of, and practical experience, of using best practice involved in the compilation of a service catalogue, identification of service level requirements, construction of service level agreements.  

BCS Specialist Certificate in Service Level Management Course Outline

  1. Module: Introduction to Service Level Management
    1. The History of IT Service Management
    2. An introduction to IT Service Management in general
    3. The goal and objectives of service level management

 

  1. Module: Service level management process, based on industry best practice
    1. Service level concepts and principles
    2. The How – ITIL and its application to service level management
    3. A generic service level management process

 

  1. Module: Tools, methods and techniques
    1. Awareness, knowledge and use of Service Level Management support tools and techniques

 

  1. Module: Service level management roles and responsibilities
    1. Skills Framework for the information age and its use with defining Service Level Management roles
    2. ITIL and its use in defining service level management roles

 

  1. Module: Control, measurements and reporting activities
    1. COBIT and its application to service level management
    2. Preparation of service level management reports for dissemination

 

  1. Module: Analysis of service reports, availability reports and operational reports
    1. The analysis of reports, statistics and reports, identifying trends

 

  1. Module: Planning, improvements and implantation
    1. Provide delegates with an overview of the planning, implantation and continual improvement of service level management

 

  1. Mock Examination

Who should attend this BCS Specialist Training Course?

This course has been designed for those working or preparing to work in a service level management role, and/or within a service level management process whether at a technical, operational, supervisory or managerial level.

BCS Specialist Certificate in Service Level Management Prerequisites

This course is open to anyone, however, if you’re looking to take the exam you must have the following;

  • Delegates must hold the Foundation Certificate in IT Service Management (ITIL® Foundation)
  • It is recommended to have a minimum of one year’s experience in an IT Service Management environment or a number of years’ experience in a specialist service management discipline.
Please arrive at the venue at 8:45am.
This course is open to anyone, however, if you’re looking to take the exam you must have the following; Delegates must hold the Foundation Certificate in IT Service Management It is recommended to have a minimum of one year’s experience in an IT Service Management environment or a number of years’ experience in a specialist service management discipline.
This course has been designed for those working or preparing to work in a service level management role, and/or within a service level management process whether at a technical, operational, supervisory or managerial level.
We are able to provide support via phone & email prior to attending, during and after the course.
Delegate pack consisting of course notes and exercises, Experienced Instructor, and Refreshments
This course is 3 day(s)
Once your booking has been placed and confirmed, you will receive an email which contains your course location, course overview, pre-course reading material (if required), course agenda and payment receipts
The price for BCS Specialist Certificate in Service Level Management certification in the United Kingdom starts from £1795
The Knowledge Academy is the Leading global training provider in the world for BCS Specialist Certificate in Service Level Management.
Please see our ITIL® Training courses available in the United Kingdom

What's included in this BCS Specialist Certificate in Service Level Management Training Course?

  • BCS Specialist Exam
  • Delegate pack consisting of course notes and exercises
  • Experienced Instructor
  • Refreshments

BCS Specialist Certificate in Service Level Management Exam information

Please note the exam for this course will retire on the 23rd of December 2020. In order to take this exam, you must book this course before the 14th of December 2020.

  • 90 Minute ‘closed book’
  • 25 multiple choice questions
  • Pass mark 64% (16/25)

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

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