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BCS Specialist Certificate In Service Level Management - United Kingdom

Key points about this course


Duration: 3 Days*

Pre-requisites: - ITIL® 4 Foundation

Accredited: Yes

Support: 24/7

Dates & Prices Enquire
  • Understand the service level management process, based on industry best practice.
  • Gain in-depth knowledge of service level management roles and responsibilities.
  • Learn about planning, implantation and continual improvement of service level management.<

Available delivery methods for this course

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Classroom

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Online

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Onsite

Course Information

BCS Specialist Certificate in Service Level Management Course Overview

The Knowledge Academy’s 3-day BCS Specialist Certificate in Service Level Management training course reflects the general industry best practice currently in use in IT Service Management and particularly Service Level Management.

This course will provide delegates with an understanding of the principles of, and practical experience, of using best practice involved in the compilation of a service catalogue, identification of service level requirements, construction of service level agreements.  

BCS Specialist Certificate in Service Level Management Course Outline

  1. Module: Introduction to Service Level Management
    1. The History of IT Service Management
    2. An introduction to IT Service Management in general
    3. The goal and objectives of service level management

 

  1. Module: Service level management process, based on industry best practice
    1. Service level concepts and principles
    2. The How – ITIL and its application to service level management
    3. A generic service level management process

 

  1. Module: Tools, methods and techniques
    1. Awareness, knowledge and use of Service Level Management support tools and techniques

 

  1. Module: Service level management roles and responsibilities
    1. Skills Framework for the information age and its use with defining Service Level Management roles
    2. ITIL and its use in defining service level management roles

 

  1. Module: Control, measurements and reporting activities
    1. COBIT and its application to service level management
    2. Preparation of service level management reports for dissemination

 

  1. Module: Analysis of service reports, availability reports and operational reports
    1. The analysis of reports, statistics and reports, identifying trends

 

  1. Module: Planning, improvements and implantation
    1. Provide delegates with an overview of the planning, implantation and continual improvement of service level management

 

  1. Mock Examination

Who should attend this BCS Specialist Training Course?

This course has been designed for those working or preparing to work in a service level management role, and/or within a service level management process whether at a technical, operational, supervisory or managerial level.

BCS Specialist Certificate in Service Level Management Prerequisites

This course is open to anyone, however, if you’re looking to take the exam you must have the following;

  • Delegates must hold the Foundation Certificate in IT Service Management (ITIL® Foundation)
  • It is recommended to have a minimum of one year’s experience in an IT Service Management environment or a number of years’ experience in a specialist service management discipline.
Please arrive at the venue at 8:45am.
This course is open to anyone, however, if you’re looking to take the exam you must have the following; Delegates must hold the Foundation Certificate in IT Service Management It is recommended to have a minimum of one year’s experience in an IT Service Management environment or a number of years’ experience in a specialist service management discipline.
This course has been designed for those working or preparing to work in a service level management role, and/or within a service level management process whether at a technical, operational, supervisory or managerial level.
We are able to provide support via phone & email prior to attending, during and after the course.
Delegate pack consisting of course notes and exercises, Manual, Experienced Instructor, and Refreshments
This course is 3 day(s)
Once your booking has been placed and confirmed, you will receive an email which contains your course location, course overview, pre-course reading material (if required), course agenda and payment receipts
The price for BCS Specialist Certificate in Service Level Management certification in the United Kingdom starts from £1295
The Knowledge Academy is the Leading global training provider in the world for BCS Specialist Certificate in Service Level Management.
Please see our ITIL® Training courses available in the United Kingdom

What's included in this BCS Specialist Certificate in Service Level Management Training Course?

  • BCS Specialist Exam
  • Delegate pack consisting of course notes and exercises
  • Manual
  • Experienced Instructor
  • Refreshments

BCS Specialist Certificate in Service Level Management Exam information

  • 90 Minute ‘closed book’
  • 25 multiple choice questions
  • Pass mark 64% (16/25)

Key points about this course


Duration: 3 Days*

Pre-requisites: - ITIL® 4 Foundation

Accredited: Yes

Support: 24/7

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BCS Specialist Certificate In Service Level Management Dates & Prices

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Mon 28th Oct 2019
Places available
£3299
Reading
Mon 28th Oct 2019
Places available
£5989
Cardiff
Mon 4th Nov 2019
Places available
£5989
Bristol
Mon 11th Nov 2019
Places available
£5989
Leeds
Mon 18th Nov 2019
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£5989
Manchester
Mon 25th Nov 2019
Places available
£4989
Mon 25th Nov 2019
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£3299
Milton Keynes
Mon 2nd Dec 2019
Places available
£5989
Glasgow
Mon 9th Dec 2019
Places available
£5989
Belfast
Mon 16th Dec 2019
Places available
£5989
Mon 16th Dec 2019
Places available
£3299
Brighton
Mon 6th Jan 2020
Places available
£5989
Dublin
Mon 13th Jan 2020
Places available
€5989
Glasgow
Mon 20th Jan 2020
Places available
£5989
Mon 20th Jan 2020
Places available
£3299
Cambridge
Mon 27th Jan 2020
Places available
£5989
London
Mon 3rd Feb 2020
Places available
£4989
Leeds
Mon 10th Feb 2020
Places available
£5989
Mon 17th Feb 2020
Places available
£3299
Edinburgh
Mon 17th Feb 2020
Places available
£5989
Reading
Mon 24th Feb 2020
Places available
£5989
Cardiff
Mon 2nd Mar 2020
Places available
£5989
Mon 9th Mar 2020
Places available
£3299
Liverpool
Mon 9th Mar 2020
Places available
£5989
Aberdeen
Mon 16th Mar 2020
Places available
£5989
London
Mon 16th Mar 2020
Places available
£4989
Birmingham
Mon 23rd Mar 2020
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£4989
Manchester
Mon 30th Mar 2020
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£4989
Maidstone
Mon 30th Mar 2020
Places available
£5989
Bristol
Mon 6th Apr 2020
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£5989
Sheffield
Mon 6th Apr 2020
Places available
£5989
Milton Keynes
Tue 14th Apr 2020
Places available
£5989
Norwich
Mon 20th Apr 2020
Places available
£5989
London
Mon 27th Apr 2020
Places available
£4989
Mon 27th Apr 2020
Places available
£3299
Reading
Mon 4th May 2020
Places available
£5989
Southampton
Mon 11th May 2020
Places available
£5989
Newcastle
Mon 18th May 2020
Places available
£5989
Mon 18th May 2020
Places available
£3299
Glasgow
Tue 26th May 2020
Places available
£5989
Belfast
Tue 26th May 2020
Places available
£5989
Leeds
Mon 1st Jun 2020
Places available
£5989
Nottingham
Mon 8th Jun 2020
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£5989
Birmingham
Mon 15th Jun 2020
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£4989
Manchester
Mon 22nd Jun 2020
Places available
£4989
Mon 22nd Jun 2020
Places available
£3299
London
Mon 29th Jun 2020
Places available
£4989
Maidstone
Mon 6th Jul 2020
Places available
£5989
Bristol
Mon 6th Jul 2020
Places available
£5989
Dublin
Mon 13th Jul 2020
Places available
€5989
Aberdeen
Mon 20th Jul 2020
Places available
£5989
Edinburgh
Mon 20th Jul 2020
Places available
£5989
Mon 27th Jul 2020
Places available
£3299
Liverpool
Mon 27th Jul 2020
Places available
£5989
Milton Keynes
Mon 3rd Aug 2020
Places available
£5989
Norwich
Mon 3rd Aug 2020
Places available
£5989
Birmingham
Mon 10th Aug 2020
Places available
£4989
Brighton
Mon 17th Aug 2020
Places available
£5989
Southampton
Mon 24th Aug 2020
Places available
£5989
Mon 24th Aug 2020
Places available
£3299
Belfast
Tue 1st Sep 2020
Places available
£5989
Manchester
Mon 7th Sep 2020
Places available
£4989
Cambridge
Mon 14th Sep 2020
Places available
£5989
Nottingham
Mon 14th Sep 2020
Places available
£5989
London
Mon 21st Sep 2020
Places available
£4989
Reading
Mon 28th Sep 2020
Places available
£5989
Mon 28th Sep 2020
Places available
£3299
Leeds
Mon 5th Oct 2020
Places available
£5989
Glasgow
Mon 12th Oct 2020
Places available
£5989
Newcastle
Mon 19th Oct 2020
Places available
£5989
Sheffield
Mon 26th Oct 2020
Places available
£5989
Mon 26th Oct 2020
Places available
£3299
Manchester
Mon 2nd Nov 2020
Places available
£4989
Bristol
Mon 9th Nov 2020
Places available
£5989
Birmingham
Mon 16th Nov 2020
Places available
£4989
London
Mon 23rd Nov 2020
Places available
£4989
Mon 30th Nov 2020
Places available
£3299
Milton Keynes
Mon 30th Nov 2020
Places available
£5989
Cardiff
Mon 7th Dec 2020
Places available
£5989
Edinburgh
Mon 14th Dec 2020
Places available
£5989
Mon 14th Dec 2020
Places available
£3299

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Key points about this course


Duration: 3 Days*

Pre-requisites: - ITIL® 4 Foundation

Accredited: Yes

Support: 24/7


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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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"...the trainer for this course was excellent. I would definitely recommend (and already have) this course to others."

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