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BCS Specialist Certificate In Service Level Management

Key points about this course


Duration: 3 Days*

Pre-requisites: - ITIL® Foundation

Accredited: Yes

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Course Information

BCS Specialist Certificate in Service Level Management Course Overview

The Knowledge Academy’s 3-day BCS Specialist Certificate in Service Level Management training course reflects the general industry best practice currently in use in IT Service Management and particularly Service Level Management.

This course will provide delegates with an understanding of the principles of, and practical experience, of using best practice involved in the compilation of a service catalogue, identification of service level requirements, construction of service level agreements.  

BCS Specialist Certificate in Service Level Management Course Outline

  1. Module: Introduction to Service Level Management
    1. The History of IT Service Management
    2. An introduction to IT Service Management in general
    3. The goal and objectives of service level management

 

  1. Module: Service level management process, based on industry best practice
    1. Service level concepts and principles
    2. The How – ITIL and its application to service level management
    3. A generic service level management process

 

  1. Module: Tools, methods and techniques
    1. Awareness, knowledge and use of Service Level Management support tools and techniques

 

  1. Module: Service level management roles and responsibilities
    1. Skills Framework for the information age and its use with defining Service Level Management roles
    2. ITIL and its use in defining service level management roles

 

  1. Module: Control, measurements and reporting activities
    1. COBIT and its application to service level management
    2. Preparation of service level management reports for dissemination

 

  1. Module: Analysis of service reports, availability reports and operational reports
    1. The analysis of reports, statistics and reports, identifying trends

 

  1. Module: Planning, improvements and implantation
    1. Provide delegates with an overview of the planning, implantation and continual improvement of service level management

 

  1. Mock Examination

Who should attend this BCS Specialist Training Course?

This course has been designed for those working or preparing to work in a service level management role, and/or within a service level management process whether at a technical, operational, supervisory or managerial level.

BCS Specialist Certificate in Service Level Management Prerequisites

This course is open to anyone, however, if you’re looking to take the exam you must have the following;

  • Delegates must hold the Foundation Certificate in IT Service Management (ITIL® Foundation)
  • It is recommended to have a minimum of one year’s experience in an IT Service Management environment or a number of years’ experience in a specialist service management discipline.
Please arrive at the venue at 8:45am.
This course is open to anyone, however, if you’re looking to take the exam you must have the following; Delegates must hold the Foundation Certificate in IT Service Management It is recommended to have a minimum of one year’s experience in an IT Service Management environment or a number of years’ experience in a specialist service management discipline.
This course has been designed for those working or preparing to work in a service level management role, and/or within a service level management process whether at a technical, operational, supervisory or managerial level.
We are able to provide support via phone & email prior to attending, during and after the course.
Delegate pack consisting of course notes and exercises, Manual, Experienced Instructor, and Refreshments
This course is 3 day(s)
Once your booking has been placed and confirmed, you will receive an email which contains your course location, course overview, pre-course reading material (if required), course agenda and payment receipts

What's included in this BCS Specialist Certificate in Service Level Management Training Course?

  • BCS Specialist Exam
  • Delegate pack consisting of course notes and exercises
  • Manual
  • Experienced Instructor
  • Refreshments

BCS Specialist Certificate in Service Level Management Exam information

  • 90 Minute ‘closed book’
  • 25 multiple choice questions
  • Pass mark 64% (16/25)

Dates & Prices

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How will you be funding your training?

Self funding

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Key points about this course


Duration: 3 Days*

Pre-requisites: - ITIL® Foundation

Accredited: Yes


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Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

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Trusted & Approved

Our ITIL® courses are accredited by PeopleCert on behalf of AXELOS.

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Various delivery methods

Flexible delivery methods are available depending on your learning style.

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Resources

Resources are included for a comprehensive learning experience.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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"...the trainer for this course was excellent. I would definitely recommend (and already have) this course to others."

Diane Gray, Shell

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