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BCS Specialist Certificate In Problem Management

Key points about this course


Duration: 3 Days*

Pre-requisites: - ITIL® Foundation

Accredited: Yes

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Course Information

BCS Specialist Certificate in Problem Management Course Overview

The Knowledge Academy’s 3 day BCS Specialist Certificate in Problem Management training course reflects the general best practices currently in use in IT Service Management and problem management. During this course, delegates will gain an understanding of the best practices, frameworks and guidelines.

This course will provide delegates with an understanding of the principles and practical experience of using industry best practices involved in operating, monitoring, reporting, implementing, planning and improving the management of problems.

BCS Specialist Certificate in Problem Management Learning Objectives:

  • Learn how to explain the goal and objectives of problem management.
  • Gain an understanding of how to explain the processes, roles and functions, especially those related to problem management.
  • Enhance your knowledge of how to use the different approaches to, and application of, standards, industry best practices frameworks and guidelines, relevant to problem management.
  • Learn how to develop and improve the customer and business focus of problem management.

BCS Specialist Certificate in Problem Management Course Outline

  1. Module: Introduction to Problem Management.
    1. The history of IT Service Management.
    2. An introduction to IT Service Management.
    3. The goals and objectives of the problem management process.

 

  1. Module: Problem Management related processes, based on industry best practices.
    1. Problem Management concepts and principles.
    2. The how – ITIL and its application to problem management.
    3. A generic problem management process.
    4. The what – the requirements of the ISO/IEC 2000 standard.

 

  1. Module: Tools, methods and techniques.
    1. Awareness, knowledge and use of problem management support tools and techniques.

 

  1. Module: Problem Management roles and responsibilities.
    1. Skills framework for the information age and its use in defining problem management roles
    2. ITIL and its use in defining problem management roles.

 

  1. Module: Control, measurements and reporting activities.
    1. COBIT and its application to problem management.
    2. The preparation of problem management reports for dissemination.

 

  1. Module: Analysis of reports, statistics and trends.
    1.  The analysis of reports, statistics and reports, identifying trends.

 

  1. Module: Interfaces and Dependencies.
    1. Incident Management.
    2. Service Level Management.
    3. Request fulfilment.
    4. Change and release management.

 

  1. Module: Planning, improvements and implementation.
    1. Provide an overview of the planning, implementation and continual improvement of Problem Management.

 

  1. Mock Examination

Who should attend this BCS Problem Management Training Course?

This BCS Specialist Certificate in Problem Management training course is aimed at those working or preparing to work within a problem management process whether at a technical, operating, supervisory or managerial level.

  • Individuals who require a working knowledge of the industry best practices used in problem management and how it may be used to enhance the quality of IT Service management within an organisation.
  • IT professionals who are working within an organisation, which has adopted and adapted some of these practices and required to deliver or improve problem management.

BCS Specialist Certificate in Problem Management Prerequisites

Delegates must hold the Foundation Certificate in IT Service Management (ITIL®Foundation) and it is also recommended to have a minimum of one year’s experience in an IT service management environment or a number of years’ experience in a specialist service management discipline.

Please arrive at the venue at 8:45am.
Delegates must hold the Foundation Certificate in IT Service Management and it is also recommended to have a minimum of one year’s experience in an IT service management environment or a number of years’ experience in a specialist service management discipline.
This BCS Specialist Certificate in Problem Management training course is aimed at those working or preparing to work within a problem management process whether at a technical, operating, supervisory or managerial level.
We are able to provide support via phone & email prior to attending, during and after the course.
Delegate pack consisting of course notes and exercises, Manual, Experienced Instructor, and Refreshments
This course is 3 day(s)
Once your booking has been placed and confirmed, you will receive an email which contains your course location, course overview, pre-course reading material (if required), course agenda and payment receipts

What's included in this Problem Management Training Course

  • Delegate pack consisting of course notes and exercises
  • Manual
  • Experienced Instructor
  • Refreshments

BCS Specialist Certificate in Problem Management Exam Information

This BCS Specialist Certificate in Problem Management training enables you to gain the correct knowledge to pass the Problem Management exam, which is included in the course fee.

  • 90 Minute 'Closed Book'
  • 25 Multiple Choice Questions
  • Pass Mark is 64% (16/25)

Dates & Prices

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Key points about this course


Duration: 3 Days*

Pre-requisites: - ITIL® Foundation

Accredited: Yes


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You won't find better value in the marketplace. If you do find a lower price, we will beat it.

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Our ITIL® courses are accredited by PeopleCert on behalf of AXELOS.

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Various delivery methods

Flexible delivery methods are available depending on your learning style.

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Resources

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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"...the trainer for this course was excellent. I would definitely recommend (and already have) this course to others."

Diane Gray, Shell

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