Key points about this course

Duration: 3 Days*
Pre-requisites: - ITIL® 4 Foundation
Accredited: Yes
Support: 24/7
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Duration: 3 Days*
Pre-requisites: - ITIL® 4 Foundation
Accredited: Yes
Support: 24/7
Dates & Prices EnquireAvailable delivery methods for this course
Classroom
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Online
Onsite
The Knowledge Academy’s 3 day BCS Specialist Certificate in Problem Management training course reflects the general best practices currently in use in IT Service Management and problem management. During this course, delegates will gain an understanding of the best practices, frameworks and guidelines.
This course will provide delegates with an understanding of the principles and practical experience of using industry best practices involved in operating, monitoring, reporting, implementing, planning and improving the management of problems.
This BCS Specialist Certificate in Problem Management training course is aimed at those working or preparing to work within a problem management process whether at a technical, operating, supervisory or managerial level.
Delegates must hold the Foundation Certificate in IT Service Management (ITIL®Foundation) and it is also recommended to have a minimum of one year’s experience in an IT service management environment or a number of years’ experience in a specialist service management discipline.
This BCS Specialist Certificate in Problem Management training enables you to gain the correct knowledge to pass the Problem Management exam, which is included in the course fee.
Duration: 3 Days*
Pre-requisites: - ITIL® 4 Foundation
Accredited: Yes
Support: 24/7
View dates & pricesDuration: 3 Days*
Pre-requisites: - ITIL® 4 Foundation
Accredited: Yes
Support: 24/7
You won't find better value in the marketplace. If you do find a lower price, we will beat it.
Trusted & Approved
Our ITIL® courses are accredited by PeopleCert on behalf of AXELOS.
Various delivery methods
Flexible delivery methods are available depending on your learning style.
Resources
Resources are included for a comprehensive learning experience.
"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"
Joshua Davies, Thames Water
"...the trainer for this course was excellent. I would definitely recommend (and already have) this course to others."
Diane Gray, Shell