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BCS Specialist Certificate In Problem Management - United Kingdom

Key points about this course


Duration: 3 Days*

Pre-requisites: - ITIL® 4 Foundation

Accredited: Yes

Support: 24/7

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  • Gain an understanding of processes, roles and functions related to problem management.
  • Learn to develop and improve the customer and business focus of problem management.
  • Become familiarised with incident and service level management.

Available delivery methods for this course

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Classroom

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Online

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Onsite

Course Information

BCS Specialist Certificate in Problem Management Course Overview

The Knowledge Academy’s 3 day BCS Specialist Certificate in Problem Management training course reflects the general best practices currently in use in IT Service Management and problem management. During this course, delegates will gain an understanding of the best practices, frameworks and guidelines.

This course will provide delegates with an understanding of the principles and practical experience of using industry best practices involved in operating, monitoring, reporting, implementing, planning and improving the management of problems.

BCS Specialist Certificate in Problem Management Learning Objectives:

  • Learn how to explain the goal and objectives of problem management.
  • Gain an understanding of how to explain the processes, roles and functions, especially those related to problem management.
  • Enhance your knowledge of how to use the different approaches to, and application of, standards, industry best practices frameworks and guidelines, relevant to problem management.
  • Learn how to develop and improve the customer and business focus of problem management.

BCS Specialist Certificate in Problem Management Course Outline

  1. Module: Introduction to Problem Management.
    1. The history of IT Service Management.
    2. An introduction to IT Service Management.
    3. The goals and objectives of the problem management process.

 

  1. Module: Problem Management related processes, based on industry best practices.
    1. Problem Management concepts and principles.
    2. The how – ITIL and its application to problem management.
    3. A generic problem management process.
    4. The what – the requirements of the ISO/IEC 2000 standard.

 

  1. Module: Tools, methods and techniques.
    1. Awareness, knowledge and use of problem management support tools and techniques.

 

  1. Module: Problem Management roles and responsibilities.
    1. Skills framework for the information age and its use in defining problem management roles
    2. ITIL and its use in defining problem management roles.

 

  1. Module: Control, measurements and reporting activities.
    1. COBIT and its application to problem management.
    2. The preparation of problem management reports for dissemination.

 

  1. Module: Analysis of reports, statistics and trends.
    1.  The analysis of reports, statistics and reports, identifying trends.

 

  1. Module: Interfaces and Dependencies.
    1. Incident Management.
    2. Service Level Management.
    3. Request fulfilment.
    4. Change and release management.

 

  1. Module: Planning, improvements and implementation.
    1. Provide an overview of the planning, implementation and continual improvement of Problem Management.

 

  1. Mock Examination

Who should attend this BCS Problem Management Training Course?

This BCS Specialist Certificate in Problem Management training course is aimed at those working or preparing to work within a problem management process whether at a technical, operating, supervisory or managerial level.

  • Individuals who require a working knowledge of the industry best practices used in problem management and how it may be used to enhance the quality of IT Service management within an organisation.
  • IT professionals who are working within an organisation, which has adopted and adapted some of these practices and required to deliver or improve problem management.

BCS Specialist Certificate in Problem Management Prerequisites

Delegates must hold the Foundation Certificate in IT Service Management (ITIL®Foundation) and it is also recommended to have a minimum of one year’s experience in an IT service management environment or a number of years’ experience in a specialist service management discipline.

Please arrive at the venue at 8:45am.
Delegates must hold the Foundation Certificate in IT Service Management and it is also recommended to have a minimum of one year’s experience in an IT service management environment or a number of years’ experience in a specialist service management discipline.
This BCS Specialist Certificate in Problem Management training course is aimed at those working or preparing to work within a problem management process whether at a technical, operating, supervisory or managerial level.
We are able to provide support via phone & email prior to attending, during and after the course.
Delegate pack consisting of course notes and exercises, Manual, Experienced Instructor, and Refreshments
This course is 3 day(s)
Once your booking has been placed and confirmed, you will receive an email which contains your course location, course overview, pre-course reading material (if required), course agenda and payment receipts
The price for BCS Specialist Certificate in Problem Management certification in the United Kingdom starts from £1295
The Knowledge Academy is the Leading global training provider in the world for BCS Specialist Certificate in Problem Management.
Please see our ITIL® Training courses available in the United Kingdom

What's included in this Problem Management Training Course

  • Delegate pack consisting of course notes and exercises
  • Manual
  • Experienced Instructor
  • Refreshments

BCS Specialist Certificate in Problem Management Exam Information

This BCS Specialist Certificate in Problem Management training enables you to gain the correct knowledge to pass the Problem Management exam, which is included in the course fee.

  • 90 Minute 'Closed Book'
  • 25 Multiple Choice Questions
  • Pass Mark is 64% (16/25)

Key points about this course


Duration: 3 Days*

Pre-requisites: - ITIL® 4 Foundation

Accredited: Yes

Support: 24/7

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BCS Specialist Certificate In Problem Management Dates & Prices

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Newcastle
Mon 6th Jan 2020
Places available
£5989
Bristol
Mon 13th Jan 2020
Places available
£5989
Mon 13th Jan 2020
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£4989
Glasgow
Mon 20th Jan 2020
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£5989
Birmingham
Mon 27th Jan 2020
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£4989
Leeds
Mon 3rd Feb 2020
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£5989
London
Mon 10th Feb 2020
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£4989
Mon 10th Feb 2020
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£4989
Sheffield
Mon 17th Feb 2020
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£5989
Cardiff
Mon 24th Feb 2020
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£5989
Dublin
Mon 2nd Mar 2020
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€5989
Mon 9th Mar 2020
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£4989
Manchester
Mon 9th Mar 2020
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£4989
Edinburgh
Mon 16th Mar 2020
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£5989
Reading
Mon 23rd Mar 2020
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£5989
Milton Keynes
Mon 30th Mar 2020
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£5989
London
Mon 6th Apr 2020
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£4989
Norwich
Mon 6th Apr 2020
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£5989
Tue 14th Apr 2020
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£4989
Southampton
Tue 14th Apr 2020
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£5989
Belfast
Tue 14th Apr 2020
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£5989
Brighton
Mon 20th Apr 2020
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£5989
Liverpool
Mon 27th Apr 2020
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£5989
Cambridge
Mon 4th May 2020
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£5989
Nottingham
Mon 11th May 2020
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£5989
Mon 11th May 2020
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£4989
Leeds
Mon 18th May 2020
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£5989
Maidstone
Mon 18th May 2020
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£5989
Aberdeen
Tue 26th May 2020
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£5989
Birmingham
Tue 26th May 2020
Places available
£4989
London
Mon 1st Jun 2020
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£4989
Mon 8th Jun 2020
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£4989
Manchester
Mon 8th Jun 2020
Places available
£4989
Glasgow
Mon 15th Jun 2020
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£5989
Cardiff
Mon 22nd Jun 2020
Places available
£5989
Bristol
Mon 29th Jun 2020
Places available
£5989
Edinburgh
Mon 6th Jul 2020
Places available
£5989
Mon 13th Jul 2020
Places available
£4989
Reading
Mon 13th Jul 2020
Places available
£5989
Milton Keynes
Mon 20th Jul 2020
Places available
£5989
Belfast
Mon 20th Jul 2020
Places available
£5989
Liverpool
Mon 27th Jul 2020
Places available
£5989
Birmingham
Mon 3rd Aug 2020
Places available
£4989
Maidstone
Mon 3rd Aug 2020
Places available
£5989
Mon 10th Aug 2020
Places available
£4989
London
Mon 10th Aug 2020
Places available
£4989
Cambridge
Mon 17th Aug 2020
Places available
£5989
Aberdeen
Mon 24th Aug 2020
Places available
£5989
Newcastle
Mon 24th Aug 2020
Places available
£5989
Norwich
Tue 1st Sep 2020
Places available
£5989
Manchester
Tue 1st Sep 2020
Places available
£4989
Southampton
Mon 7th Sep 2020
Places available
£5989
Brighton
Mon 14th Sep 2020
Places available
£5989
Mon 14th Sep 2020
Places available
£4989
Dublin
Mon 21st Sep 2020
Places available
€5989
Glasgow
Mon 28th Sep 2020
Places available
£5989
Nottingham
Mon 5th Oct 2020
Places available
£5989
Leeds
Mon 12th Oct 2020
Places available
£5989
Mon 12th Oct 2020
Places available
£4989
Reading
Mon 19th Oct 2020
Places available
£5989
London
Mon 26th Oct 2020
Places available
£4989
Birmingham
Mon 2nd Nov 2020
Places available
£4989
Bristol
Mon 9th Nov 2020
Places available
£5989
Mon 9th Nov 2020
Places available
£4989
Sheffield
Mon 16th Nov 2020
Places available
£5989
Milton Keynes
Mon 23rd Nov 2020
Places available
£5989
Manchester
Mon 30th Nov 2020
Places available
£4989
London
Mon 7th Dec 2020
Places available
£4989
Mon 14th Dec 2020
Places available
£4989
Edinburgh
Mon 14th Dec 2020
Places available
£5989

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Key points about this course


Duration: 3 Days*

Pre-requisites: - ITIL® 4 Foundation

Accredited: Yes

Support: 24/7


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