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Our Bid and Tender Management Skills training course conveys a range of information to supply delegates with the best training experience:
This course is recommended to anyone involved in the tender process. Both novice and experienced bid-writers who wish to improve their rate of success may find this course useful.
There are no prerequisites for this one-day training course. The course is open to both novice and experienced bid-writers, as well as any personnel involved in the tendering process.
This Bid and Tender Management Skills training course, delivered by expert trainers, supplies delegates with an understanding of the bid and tender process, and how to build a successful bid.
The aim of the course is to give trainees the tools required to increase their rate of success in the bidding process. It impresses upon delegates the benefits of a client-focused approach by educating delegates on what contractors are searching for. As well as giving trainees the basics of the bidding process and the makings of a successful proposal, the course will look at how to manage the process all the way through to post-submission and evaluation.
This Meeting Skills training course will explore these topics:
This Meeting Skills training course is designed for those wishing to enhance their skills so that the meetings they attend/conduct are more effective.
There are no prerequisites for Meeting Skills training, so anyone can attend.
Meetings are of profound significance in the business world. It has been estimated that British workers will attend over 6200 in their lifetime, hence it is important that meetings are worth their time, which is exactly what this training course aims to ensure. The productivity of such meetings is often questioned, and often, much time is spent during a meeting discussing an unrelated topic. Therefore, this training course intends to make meetings more efficient, so that they are not deemed pointless. It will bring to light meeting areas that need improvement, and will encourage delegates to define meeting objectives, achieve such goals, and measure the effectiveness of meetings they conduct or attend. Follow up meetings will also be addressed, to ensure the meeting content is relevant and necessary.
There are no pre-requisites required for this course
Aimed at new or inexperienced sales people who wish to become more successful by gaining a structured approach to the sales process, more experienced salespeople also benefit from the disciplined approach encouraged in the course.
This Sales Bootcamp is designed to bring new salespeople rapidly up to speed and ensure that they begin to contribute to their organisation as quickly as possible in a competitive environment.
It is an intensive course with the most comprehensive content and will concentrate on equipping delegates with proven skills, techniques and confidence that they can immediately use in their own organisation to make profitable sales.
What will you learn?
Once you have completed the sales Bootcamp course you will be able to fully:
This course will cover the following modules:
This How to Develop Your Key Accounts training course is designed for any individual who is responsible for maximising the business their organisation obtains from major clients. This training would be especially useful for:
There are no prerequisites for enrolling on this training course, therefore anybody can attend.
This How to Develop Your Key Accounts training consists of a 1 day, a trainer-led course that aims to educate delegates on how to select the correct accounts to invest their resources in, in order to turn around the largest profit for their organisation. This course will focus on developing optimal strategies for obtaining more business from existing clients and developing customer value and differentiation.
This course comes under the topic of Sales Training, which encompasses a number of courses that enables delegates to obtain additional training surrounding the Sales topic. Some other courses the Knowledge Academy offer under Sales Training include: Bid and Tender Management Skills, Meeting Skills, and BCS Specialist Certificate in Business Relationship Management.
This training course will explore the following subjects:
Essentials of Innovative Thinking is designed for anyone who wants to learn new creative techniques.
There are no prerequisites for this essential of Innovative Thinking training course, so anyone can attend.
This Essentials of Innovative Thinking training course introduces delegates to some new creative thinking methods. Innovative thinking is a vital business skill to possess, hence this training course provides delegates with a variety of thinking devices, which will allow them to adopt a more innovative outlook in the workplace.
Delegates will learn how to view aspects of business with an innovative mindset. Hidden creative strengths will be brought to light, as delegates will use their skills to resolve problems.
Online Instructor-led (3 days)
Classroom (3 days)
Online Self-paced (24 hours)
This BCS Specialist Certificate in Business Relationship Management training will cover the following modules:
Module 1: Introduction to Business Relationship Management (BRM)
Module 2: BRM related Processes
Module 3: Tools, Methods, and Techniques
Module 4: BRM Roles and Responsibilities
Module 5: Control, Measurement, and Reporting Activities
Module 6: Analysis of Reports, Statistics, and Trends
Module 7: Interfaces and Dependencies
Module 8: Planning, Improvement, and Implementation
This course has been specifically designed for those who would like to gain a working knowledge of BRM best practice. This course would be especially useful for IT professionals who are responsible for improving BRM within their organisation.
Delegates must complete the ITIL® Foundation Certificate in Service Management and have at least one year of relevant IT experience to take this course.
The BCS Specialist Certificate in Business Relationship Management course lasts for 3 days and teaches delegates how to successfully develop and maintain a relationship between the Service Provider and the Customer.
This BCS Specialist Certificate in Business Relationship Management training course is fully accredited by BCS, The Charted Institute for IT. This course also comes under the topic of Sales Training, which encompasses a number of certifications which include, Bid and Tender Management Skills, Meeting Skills, and Essentials of Innovative Thinking.
BCS Specialist Certificate in Business Relationship Management Examination
Please note the exam for this course will retire on the 23rd of December 2020. In order to take this exam, you must book this course before the 14th of December 2020.
In order to complete this BCS Specialist Certificate in Business Relationship Management delegates will need to pass the associated exam, which will take place at the end of the final day of the course.
Candidates will also be given the opportunity to complete a mock examination prior to taking the real exam. The exam consists of:
Online Instructor-led (1 days)
Classroom (1 days)
Online Self-paced (8 hours)
Module 1: Value-Based Selling
Module 2: Value-Added Selling Philosophy
Module 3: Critical Buying Path, Value-Added Sales Process, and Customer Messaging
Module 4: High-Value Target Account Selection and Target Penetration
Module 5: Value-Added Selling Strategies
Module 6: Value-Added Selling Tactics
Module 7: Value-Added Selling – Special Topics for Tangible Value Added to Sales Efforts
There are no formal requirements for attending this Value-Based Selling Training course.
This Value-Based Selling Training course can be attended by anyone who wants to master the strategies of selling value to prospective clients and customers and achieve a great deal of career advancement.
Value-Based Selling can be described as the method of understanding and strengthening reasons why an offer is valuable to a prospective client or customer. In the Value-Based Selling approach, the clients become the centre of focus. It concentrates on the product or service that will provide value to the customer. Value-Based Selling is used to satisfy clients or customers and presents a buying situation to them where the clients are more focused on realising the benefits than the price. It enables sellers to close transactions frequently with better profit margins successfully and saves time that can then be dedicated to more customers. The required knowledge and skills of Value Selling strategies can help individuals to get plenty of opportunities for their career advancement and become successful in their profession with good pay.
In this 1-day Value-Based Selling Training course, delegates will get a comprehensive understanding of value-based selling, the real meaning of value, the seller focused value, the Value-Added Selling philosophy, and the characteristics of a value salesperson. They will be able to accumulate the knowledge of the value-added sales process in detail, its strategic overview, the value-added, planning right customer messaging, etc., to capture the right clientele. Delegates will also learn to penetrate high-value customers, developing market savvy, account penetration rules, various levels of decision-makers, several value-added selling strategies and tactics to achieve successful value selling. This course will be conducted by our highly skilled and experienced trainers who will help the delegates to master the value selling strategies and processes.
After attending this Value-Based Selling Training course, delegates will be able to use the unique value selling strategies and use them to sell the value to prospective clientele. They will be able to sell their value and services in challenging markets and times with relative ease. Delegates will also be able to identify new business sources and analyse buyers who need to sell the value.
Introduction to Telephone Sales
Finding the MAN
The Sales Cycle
The AIDA (Attention Interest Desire Action) Sales Structure
Features, Advantages, and Benefits (F.A.B.)
Questioning Skills - When and how to use:
Listening Skills – Are You a Good Listener?
Four More Techniques for Handling Objections
Managing Sales Time
There are no prerequisites for this course.
This course is ideal for those who are new to telesales and wanted to have formal training.
Telephone conversations allow us to connect directly with our customers. It is one of the most cost-efficient strategies to employ as part of a marketing strategy which is used for both inbound and outbound calls, such as outgoing calls made by agents and incoming calls taken by agents for customer support or inquiries.
During this 1-day Telephone Sales training delegates will learn tools and techniques used in telesales to make a positive impression on the customers through the telephone. It looks at these concepts:
Throughout this course, delegates will also understand how to manage incoming calls, voice mail messages, dealing with gatekeepers, pre-call planning, and setting a goal of the conversation.
This training will be delivered by our experienced instructors who will provide in-depth knowledge about techniques for handling objections and how to handle the difficult customers and their queries via telephone.
Module 1: Online Sales Definition
Module 2: Impact of Online Sales on Consumers and Firms
Module 3: Smart Selling on the Phone and Online
Module 4: E-Commerce: Purchasing and Selling Online
In this Online Sales training course, there are no formal prerequisites.
The Knowledge Academy’s Online Sales Training course is suitable for anyone who wants to gain in-depth knowledge about how to start Online Sales from Ecommerce Store.
Online Sales is an excellent method to earn money, which helps make money from home comfort while drastically lessening costs. There are various things to sell online, like selling a digital product such as an eBook or sell subsidiary products. But, the well-known business model for several people will be initiating an E-commerce store. Marketers utilise various websites, search engines, email, and social media, to present knowledge to likely customers. Online Sales is acknowledged as an economical form to communicate with customers. A large number of organisations are utilising this method to expand the range of conventional selling programmes. Holding the skills and knowledge of selling products online will help individuals work on highly paid wages in various international organisations.
In this 1-day Online Sales training course, delegates will learn various useful methods to switch from traditional sales programmes to modern online sales. They will attain in-depth knowledge to start getting Online Sales from an E-Commerce store. Further, this course is designed by our sales experts to help delegates make better marketing and placement strategies for Online Sales. The Knowledge Academy's knowledgeable and professional trainer will conduct this training who has years of experience in teaching sales and marketing courses.
This Online Sales training course consists of various essential topics, such as:
After attending this course, delegates will be able to get Online Sales from an E-commerce stores and can scale their business efficiently. They will be able to analyse the impact of Online Sales on organisations and customers. They will also be able to implement a smart selling process on the phone and online in their organisation and increase the sale of products. Like this course, The Knowledge Academy also provides many more Sales Training courses that will help anyone develop essential skills to enhance their career opportunities.
Module 1: How to Transition from In-Person to Online Selling
Module 2: Fast Transition from In-Person to Online Selling
Module 3: Video Selling and Building Trust Online
Module 4: Sales Process
In this Remote Selling training course, there are no formal prerequisites.
The Knowledge Academy's Remote Selling Training course is suitable for anyone who wants to gain in-depth knowledge about how to sell remotely without physically meeting people.
Remote Selling, also known as virtual selling, is defined as the process of selling simultaneously from a remote place over the phone or in video meetings. Nowadays, many organisations have rapidly transited to virtual selling, and it is a method which is practised for a long time and has enhanced along with the progress on online meeting gears, like the tech tools. Remote Selling has many benefits for organisations like it provides a business continuity plan, provides access to more stakeholders, and encourages decision-making momentum from customers. Holding the knowledge and skills of Remote Selling will provide delegates with opportunities to work as highly paid sales professionals in various world-renowned organisations.
In this 1-day Remote Selling training course, delegates will learn how to transit sales from in-person to online. They will attain in-depth knowledge about crucial techniques to be IT support for themselves and their meeting attendees. They will also gain an understanding to use multi-media functions such as videos, slides, and screen shares to keep their viewers engaged. Further modules of this training are designed to provide delegates with the knowledge to going from in-person to online selling, with guidance about a particular technology, how to develop trust, and how to administer an efficient online meeting. Our highly skilled and professional trainer will conduct this training who have years of experience in teaching sales courses.
This course consists of various essential concepts such as:
After attending this course, delegates will be able to make their own sales processes and implement them in their organisations. They will also be able to use various multi-media tools in their daily tasks for effective and meaningful communication with customers.
Module 1: Introduction to Sales
Module 2: Introduction to Closing Sales
Module 3: Effective Closing Techniques
Module 4: Position for Success
Module 5: Get Prospect Involved Early in Order to Close the Sale Later
Module 6: Sales Process is Discovery
Module 7: Handling Objections Properly
In this Closing Sales Technique Masterclass, there are no formal prerequisites.
This Closing Sales Technique Masterclass is designed for any individual who is willing to learn how to improve their sales success and for those who face new challenges in their positions, and wants to learn and update their closing sales techniques.
Sales Closing is when a prospect or customer finally makes decision to purchase. Closing a sale happens when the buyer and seller agree to the terms and conditions of the sale, and the buyer executes a firm loyalty to the transaction. It effectively commits to the customer signing on the dotted line of the deal-making the sale. Nowadays, companies demand highly skilled salesman with a great understanding of using various techniques of Closing Sales. Therefore, holding Closing Sales skills will help individuals become professional in Sales and allow them to work in multinational companies.
This 1-day Closing Sales Technique Masterclass Training course aims to provide delegates with an in-depth knowledge of using the closing sales techniques effectively and efficiently. This course will focus on many crucial topics such as improving sales success, adopting the right mindset, effective closing techniques, being a problem solver to close more sales, and many more. Our experienced instructor will conduct this course who has years of experience in providing interactive training courses via real-life examples and group discussions.
This training will also cover following concepts:
At the end of this training, delegates will learn how to take proper decisions in any closing sales situation. Delegates will be able to create a collaborative meeting agenda and use various effective techniques for proper closing sales. They will also know how to control the sale by using the power of questions. The Knowledge Academy also provides other popular Sales Training courses that will help you develop essential skills to enhance your career opportunities.
Module 1: Corporate Selling Overview
Module 2: Setting Sales Goals and Targets
Module 3: Build the Revenue Model
Module 4: Fill the Funnel
Module 5: Creating a Selling Structure
Module 6: Execute and Measure
Module 7: How to Overcome Modern Sales Challenges
In this Corporate Selling Training course, there are no formal prerequisites.
Anyone who wants to build long-term relations with customers, other businesses or companies via the Corporate Selling process can attend This Corporate Selling Training course.
Corporate Selling, also called as business-to-business sales (B2B sales), involves salespersons or companies who sell services and products directly to other businesses. Corporate Sales is the company's combined net sales, which imitated in the company's audited financial statements for the significant period. The outcome of the Corporate Selling approach is better fulfilment and a durable connection between the seller and the buyer. The individuals and corporates, who are adopting the practice of Corporate Selling, are experiencing increased revenue and business growth within their organisations. Skills gained from this Corporate Selling training course will help delegates to achieve higher job posts such as Corporate Sales Managers, Direct Sales Managers, Sales Executives, Business Development Managers, Sales Leaders, and many more.
Our 1-day Corporate Selling Training course aims to provide delegates with a comprehensive knowledge of corporate selling. During this course, delegates will learn about reliable sales pipeline – the foundation for revenue planning, creating revenue plans, finding the pipeline gaps, and measuring pipeline velocity. They will also learn about the sales leader’s dashboard, the basic set of sales key performance indicators, additional resources for executing and measuring, and many more. Our highly professional trainer with years of experience in teaching such courses will conduct this training course and will help you get a complete understanding of this course.
This training will also cover the following concepts:
At the end of this Corporate Selling Training course, delegates will be able to develop and manage the corporate sales team and deal with clients. They can efficiently attend industry conferences and events to retain a robust network.
The Knowledge Academy also provides more such courses, including Essentials of Innovative Thinking, Sales Bootcamp, Meeting Skills under Sales Training that can definitely help you develop essential skills to enhance your career opportunities in this field.
Module 1: Introduction to Relationship Sales
Module 2: Relationship Selling: Techniques and Examples
Module 3: Relationship Selling and Customer Loyalty
Module 4: Become Better Salesperson through Relationship Selling
Module 5: Sales Relationship Ladder
Module 6: Relationship Sales Vs Traditional Selling
In this Relationship Sales Masterclass training course, there are no formal prerequisites.
This Relationship Sales Masterclass training provided by The Knowledge Academy is suitable for anyone who wants to learn and get in-depth knowledge about sales. However, it is more beneficial for:
Relationship Sales technique focused on communication among buyers and the salesperson rather than the price or detail of the product. It helps to connect with customers and enhances sales interactions more efficiently. By implementing a Relationship Sales approach within an organisation, individuals can build their relationship with new customers and increase the retention rate of existing customers within their organisation. Today’s increased competition and complexity of the market for delivering more products and services require a need to adopt a relationship strategy that emphasises lifetime customers. Holding this practical knowledge and skills of relationship selling, individuals specialise in applying relationship sales techniques in an organisation and enhance their career advancement.
In this 1-day Relationship Sales Masterclass training course, delegates will learn how to build effective sales relationship with customers. They will learn various concepts about relationship selling such as buyer behaviour, techniques, add value, loyalty behaviours, relationship vs traditional selling, how to improve sales relationship, and many more. This course will be taught by our expert trainers who have years of experience in teaching Sales courses.
This course will also cover following essential topics:
At the end of this training, delegates will be able to implement sales techniques in an organisation. They will also be able to build an effective relationship with customers more effectively. By attending this training, delegates will also be able to identify the steps in the relationship-selling process and improve their sales relationship with prospects.
Module 1: Introduction to Sales Client Meeting
Module 2: Ways to Prepare for Next Sales Meeting
Module 3: Five Critical Meeting Skills
Module 4: Sales Meeting Ideas: Topics and Agendas to Motivate your Team
Module 5: Customer Meeting of the Future
In this Sales Client Meeting Skills training course, there are no formal prerequisites.
The Knowledge Academy's Sales Client Meeting Skills training course is suitable for anyone who wants to gain in-depth knowledge to arrange successful meetings with their clients.
A meeting with clients is of great importance in the sales process. From sales to the customer service department, marketing to CEO, each individual who supports the preparation, engages in or operates tasks rising by client meeting can change and influence clients' choices and confidence level. Client Meetings helps organisations comprehend their clients' requirements and how organisations help or support their clients. Possessing Client Meeting Skills will help individuals perform their daily meetings with clients more successfully and work as highly paid professionals in various multinational organisations.
In this 1-day Sales Client Meeting Skills training course, delegates will learn how to conduct successful client meetings and get more results. They will understand customer behaviour and changes derived rapidly due to the innovation of new technologies. They will also learn about different ways to prepare themselves for the next sales meeting with a client. They will gain in-depth knowledge of various concepts such as future customer meetings, the customer as a guiding star, ways to prepare for the next sales meeting, five critical meeting skills, planning and preparing effective sales meeting agendas, and more. Our highly skilled and expert trainer with years of experience in teaching sales courses will conduct this training.
This Sales Client Meeting Skills training course consists of various essential concepts, such as:
After attending this course, delegates will be able to arrange meeting with clients according to their requirements and use new technologies for obtaining fruitful results. They will be able to increase sales of their organisations by using their skills to firm buyer and seller relationships. They will also be able to implement sales meeting agendas for motivating their teams. After attending this course, delegates can choose from our other popular courses under Sales Training, such as Telephone Sales, Sales Bootcamp, Online Sales, Remote Selling, and more to firmly settle themselves in their careers.
Module 1: Introduction
Module 2: Benefits of Selling Activities
Module 3: Elements of Sales Management
Module 4: Objectives of Sales Management
Module 5: Determining Sales-Related Marketing Policies
Module 6: SMBO Approach
Module 7: Organisation of Selling Unit
There are no formal prerequisites for attending this Sales Management Masterclass training. However, having prior knowledge of selling products will be more beneficial for the delegates.
The Knowledge Academy's Sales Management Masterclass is suitable for anyone who wants to learn about Sales Management. However, it is much more beneficial for:
Sales Management can be defined as the process of building sales force by coordinating sales operations, implementing sales techniques, and allowing a business to exceed the sales target consistently. Sales Management enables various activities and functions included in the delivery of goods and services of the organisation. In today's digital era, Sales Management covers all the sectors directly related to an organisation's well-being, starting from customer prospecting, developing ideas, and complaint handling. Acquiring the necessary knowledge and skills of effectively working as a senior salesperson, individuals can get highly paid positions in the multinational companies.
The Knowledge Academy's Sales Management Masterclass is specially tailored to provide delegates with all the knowledge of the basic concepts of Sales Management and go all the way to implement the strategies to get the desired results. In this 1-day training course, delegates will understand the objectives of Sales Management, distribution policies, the importance of SMBO etc. Our highly expert, experienced, and professional trainer will conduct this training and provide individuals with the necessary knowledge of Sales Management.
Apart from this, delegates will also learn the following essential concepts, such as:
After successfully completing this Sales Management Masterclass, delegates will be able to fully understand what exactly sales management is and how it is done. They will also be able to adapt different approaches and policies to attain the desired goals of an organisation.
Module 1: Introduction to Outbound Sales
Module 2: Build Efficient Outbound Sales System
Module 3: Essential Outbound Sales Tools and Software
Module 4: Common Outbound Sales Techniques
Module 5: Advanced Selling Skills
Module 6: Ways To Improve Outbound Sales Performance
Module 7: Outbound Sales Call Script
Module 8: Outbound Sales Strategies for More Sales
There are no formal prerequisites to attend our most popular Outbound Sales Training course.
This Outbound Sales Training course covers all the topics about Outbound Sales from basic, which means anyone who wants to learn outbound selling skills can attend this course. However, Sales Professionals and Outbound Sales Representatives willing to upgrade their selling skills will get more benefit.
Outbound Sales is a method by which customer engagement begins from the seller's end. It is an essential and regular task performed by the sales department of any organisation to sell their products and services to more prospective customers. The Outbound Sales method allows organisations and sales representatives to use all the necessary strategies to get what is needed from marketing efforts (conversions and more leads) and generate more sales. Many essential skills like dealing with customers, answering their questions, providing pertinent information, handling objections, etc., are highly demanded. Having the necessary skills and knowledge for performing the Outbound Sales process can be quite helpful for individuals to build their career in leading organisations as a sales representative and earn a good pay.
During this 1-day Outbound Sales Training course, delegates will be provided with comprehensive knowledge of dealing with customers over the phone. They will acquire skills to make communication more effective for generating more conversions. During this course, delegates will learn about various sales call scripts to help them navigate their conversation to success. The study of this course is quite helpful for building a reputed career. The delegates will also have the golden opportunity to obtain training from our expert trainers who have years of experience in teaching sales training courses.
After attending this training course, delegates will become thoroughly familiar with the ins and outs of Outbound Sales. They will be able to build their advanced knowledge on Outbound Sales which will help them to convert more sales and generate more revenue. Holding all these skills will help delegates develop their bright future in this competitive era and secure their future.
Module 1: Introduction to the Sales Negotiation and Sales Process
Module 2: Before Negotiation Begins
Module 3: Guidelines for Successful Negotiation
Module 4: Strategies for Overcoming Objections
Module 5: Sales Negotiation Training and Tips
Module 6: Strategies for Getting to Agreement
Module 7: After the Negotiation
In this Sales Negotiation Training course, there are no formal prerequisites.
This Sales Negotiation Training course is ideal for anyone who wants to gain proper knowledge of negotiating successful sales deals.
Sales Negotiation is a formal discussion or series of discussions between buyers and sellers to make a sales deal. Possessing Sales Negotiation skills enable individuals to know customer needs, resolve clients' doubts, make more sales deals, and enhance profitability. Pursuing this Sales Negotiation Training will enhance delegates can get numerous excellent career advancement opportunities. The knowledge obtained from this training will lead them to acquire various reputed designations such as sales representative, sale virtual webinar, regional sales representative, account executive etc.
The Knowledge Academy 1-day Sales Negotiation Training course is designed by industry experts to provide the delegates with thorough knowledge about Sales Negotiation, Sales Negotiation techniques, and implementing them to close more sales deals. This training course will enhance the delegates’ ability to develop good negotiation skills contributing to their business success and building a better relationship with their clients. Delegates will also learn about tools to be a great sales negotiator, sales negotiation tips, making agreements last, etc. Our highly expert trainer with abundant knowledge will help delegates to gain the required expertise required for implementing sales negotiating strategies, closing more sales deals, and enhancing their productivity.
It also accommodates the delegates with more interesting topics, such as:
At the end of this training course, delegates will be able to gain comprehensive information about the Sales Negotiation techniques. They will also upgrade their communication and listening skills, interpersonal skills, persuasion skills, and customer skills that will help them to convince hesitant customers to make a purchase.
Besides this Sales Negotiation Training course, the delegates can also opt for our other related courses such as Sales Bootcamp, Bid and Tender Management Skills, and many other training courses that can add a valuable skill to your career profile.
Module 1: Introduction to Sales Story?
Module 2: What Sales Stories You Need and When to Tell Them
Module 3: How to Craft Sales Stories?
In this Selling with Stories Training course, there are no formal prerequisites.
This Selling with Stories Training is designed for anyone who wants to gain in-depth knowledge about how to sell with storytelling effectively.
Storytelling is the best communication method used in sales, and it can help the salesperson attain the client's attention and build a mutual relationship. Storytelling in sales can enhance the value of a company's product or highlight its primary purpose by moving it to another context. While selling a product or service, storytelling will help salespeople to create a robust marketing strategy, generate profit, and win the loyalty and affection of the audience, which is also known as storyselling. Pursuing this Selling with Stories Training course will help individuals add storytelling skills to their profile, which will surely help them climb up the ladder of success in terms of value and career opportunities.
Our 1-day Selling with Stories Training course aims to provide delegates with a comprehensive knowledge of storytelling in sales. During this course, delegates will learn about the sales stories that one needs to tell the customers. They will also learn about various essential topics such as building rapport, main sales pitch, handling objections, elements of a great story, story structure, stretching the truth, and many more. Our highly professional trainer with years of experience in teaching such courses will conduct this training and will help you get a complete understanding of this course.
This training will also cover the following concepts:
At the end of this Selling with Stories Training course, delegates will be able to craft sales stories effectively and efficiently. They will also be able to communicate with clients effectively and create a good bond with clients.
Module 1: Working with Difficult Customers
Module 2: How to Use Positive Communication in Customer Service
Module 3: How to Manage Conversations with Challenging Customer?
Module 4: Ways to Handle Angry Customers
A positive customer conversation is a key to the success of your business because a happy customer has the possibility to become a loyal customer who can help increase your revenue. It helps companies to promote loyalty, retain customers, and encourage brand advocacy. Building positive customer relationships is essential for any organisation because it increases sales, controls customer attrition, delivers invaluable marketing, boosts employee morale and turns customers. Holding the required knowledge and expertise will help individuals to climb up the ladder of success in terms of value and career opportunities.
In this 1-day Start Positive Conversations with Challenging Customers training course, delegates will gain practical knowledge of various ways to handle difficult situations with real-world customer scenarios. During this training, delegates will learn various concepts such as working with difficult customers, speaking softly, maintaining a positive relationship, using positive communication in customer service, building and maintaining trust, managing challenging customer conversations, and many more. Our experienced instructor with years of experience in providing interactive training courses will teach this course.
They will also cover various concepts such as:
At the end of this training, delegates will be able to create positive conversations with challenging customers effectively. They will also be able to handle difficult situations with real-world customer scenarios effectively. This training will supercharge their knowledge and expertise in managing challenging customer conversations.
Module 1: What Objections Really Are?
Module 2: Six-Step Method for Handling Objections
Module 3: Getting in the Door: Appointment Objections
Module 4: What Does It Really Cost: Price Objections
Module 5: Time, Experience, Credentials, and Need: Objections Continued
Module 6: Mistakes That Annoy Customers and Incite Objections
Module 7: Confidence: Great Objection Deflector
Module 8: Knowing When to Walk Away
Module 9: Essential Elements of the Sales Cycle
There are no prerequisites for this Handling Sales Objections Training course.
This Handling Sales Objections Training course is suitable for anyone who deals with customers and manages their objections.
Sales objection is a clear expression by a buyer that a barrier exists between the current situation, which needs to be satisfied before buying any product or service. Sales objections drive many prospects not to buy products or services offered by an organisation or individual. Responding to a buyer's objections in a way that changes their mind or alleviates their concerns is known as sales objection handling. Sales objection handling skills allow salespersons to tailor their pitch and zero in on the factors that can break the deal. This training will provide individuals with the knowledge and skills required to overcome various sales objections and convert prospects into customers.
In this 1-day Handling Sales Objection Training course, delegates will learn about setting the tone, ground rules, and how to gather information about the customer’s needs and concerns. They will also attain in-depth knowledge about showing the customer how the product or service offered is not the problem they see it to be, but can benefit him in various ways, etc. Our expert and highly skilled professional trainer will conduct this training who have years of experience in teaching sales and customer training courses.
This course will cover various essential concepts, such as:
After attending this training course, delegates will be able to take objections positively and take them as opportunities to understand their customers properly. They will also be able to effectively move to the next stage of the sales process after solving the customer's objections and making the sale.
Besides this Handling Sales Objection Training course, the delegates can also opt for our popular courses such as Sales Bootcamp, Closing Sales Technique Masterclass, Corporate Selling Training, Sales Negotiation Training, and many other courses from the Sales Training section to gain valuable career advancement skills.
Module 1: Introduction to Sales
Module 2: Soft Skills Vs Hard Skills
Module 3: Hard Skills for Sales Professionals
Module 4: Role-Critical Skills for Sales Professionals
Module 5: Traits of Successful Salespeople
Module 6: Soft Skills for Sales Professionals
There are no formal prerequisites for attending this Soft Skills Training for Sales Professionals Training course.
This Soft Skills Training for Sales Professionals Training course is designed for anyone who wants to gain the soft skills required to become a successful sales professional.
Soft skills are the collection of intrapersonal competencies that assist a salesperson in relating and communicating with their clients. Soft skills contain any skill categorised as a personality quality or habit. Soft skills for sales professionals are more people-centric and includes human skills like empathy and resilience. Sales professionals with the required soft skills to create better relations with their clients and prospects help their organisations to improve sales numbers and profitability. They will also be able to make good representatives of their business brand and grow in their job role. This training will help learners to gain the required soft skills and climb the ladder of success to get more career progression opportunities.
Our 1-day Soft Skills Training for Sales Professionals Training course aims to provide delegates with a comprehensive knowledge of soft skills required to become successful sales professionals. During this course, delegates will learn about various soft skills employers look for on their resumes. They will also learn about various essential topics such as sales models, the difference between soft and hard skills, client engagement, closing skills, time management, and many more. Our highly professional trainer with years of experience teaching such courses will conduct this training and help delegates get the soft skills required to succeed as sales professionals.
This training will also cover the following concepts:
At the end of this Soft Skills Training for Sales Professionals course, delegates will be able to use various skills to become better sales leaders. They will also be able to use various soft skills to sell their own or organisation's products or services effectively.
Speak to a training expert for advice if you are unsure of what course is right for you. Give us a call on 01344767898 or Enquire.
Course was run very smoothly, Richard our trainer was extremely knowledgeable and delivered the course in a succinct fashion with a twist of humour thrown in.
The course was great and the so was the trainer - brilliantly delivered and I would certainly recommend this course to my colleagues. Thanks to Richard for a great course and delivering it a tough environment virtually.
Richard was very knowledgeable and explained well
You won't find better value in the marketplace. If you do find a lower price, we will beat it.
We are accredited by PeopleCert on behalf of AXELOS
Flexible delivery methods are available depending on your learning style.
Resources are included for a comprehensive learning experience.
"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"
Joshua Davies, Thames Water