BCS Specialist Certificate in Business Relationship Management Course Outline
This BCS Specialist Certificate in Business Relationship Management training will cover the following modules:
Module 1: Introduction to Business Relationship Management (BRM)
- History of ITSM
- General Introduction to ITSM
- Goal and Objectives of BRM
Module 2: BRM related Processes
- BRM Concepts and Principles
- ITIL® and its Application to BRM
- Generic BRM Processes
- Requirements of ISO/IEC 20000
Module 3: Tools, Methods, and Techniques
- Definition of Assessment Criteria for Choosing Appropriate Tools
- Selection of Appropriate Support Tools and Techniques
- Justification, Procurement, and Implementation of Tools
Module 4: BRM Roles and Responsibilities
- Skills Framework for the Information Age (SFIA) and its use with Defining BRM Roles
- ITIL® and its use in Defining BRM Roles
Module 5: Control, Measurement, and Reporting Activities
- COBIT® and its Application to BRM
- Preparation of BRM Reports for Dissemination
Module 6: Analysis of Reports, Statistics, and Trends
- Analyse Details of Reports
- Identify Trends
- Identify Weaknesses
Module 7: Interfaces and Dependencies
- Identify and Understand Interfaces BRM has with Other Areas, Functions, and Processes
- Define and Document Dependencies
Module 8: Planning, Improvement, and Implementation
- Activities Involved in Planning BRM
- Understand Potential Costs, Benefits, and Problems
- Objectives and Scope of BRM
- Review Functionality of BRM
- Instigate Resolutions and Proactive Improvements