Telephone Sales Training​ Course Outline

Module 1: Introduction to Telephone Sales

  • Telesales
  • Glossary of Sales Terminology
  • Knowledge and Attitude
  • Converting Enquiries into Sales

Module 2: Incoming Calls

  • Introduction
  • Types of Incoming Calls
  • Preparation of Incoming Calls

Module 3: Finding the MAN

  • Trying to Sell to?

Module 4: Sales Cycle

  • What is the Sales Cycle?
  • Stages of Sales Cycle

Module 5: AIDA (Attention Interest Desire Action) Sales Structure

  • Overview of AIDA Sales Structure

Module 6: Features, Advantages, and Benefits (F.A.B.)

  • Introduction to Feature
  • What is the Products Advantage?
  • Express the Feature
  • Advantage and Deliver the Sales Benefit

Module 7: Questioning Skills - When and How to Use

  • Hypothetical and Leading
  • Reflective
  • Specific or Probing and Closed or Open

Module 8: Situation Questions

  • Problem Questions
  • Explicit Needs
  • Implied Needs

Module 9: Listening Skills – Are You a Good Listener?

  • Closing Techniques and Reasons for Low Feedback
  • Alternative, Assumptive,and Summary Close

Module 10: Objection Handling

  • Listen and Specify
  • Question and Answer
  • Confirm and Close

Module 11: More Techniques for Handling Objections

  • Feel, Felt, and Found
  • Agreement
  • Your Right

Module 12: Hidden Objections

  • Confidence
  • Defensiveness

Module 13: Managing Sales Time

  • Tips to make the Sales Time
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Who should attend this Telephone Sales Training?

Our Telephone Sales Course is designed to equip delegates with the skills and techniques necessary to excel in the art of selling products or services over the telephone. This is especially beneficial for the following professionals:

  • Tele-sales Representatives
  • Inside Sales Representatives
  • Call Centre Agents
  • Business Development Executives
  • Customer Service Representatives
  • Marketing and Advertising Professionals
  • Sales Managers

Prerequisites of the Telephone Sales Training

There are no formal prerequisites for this Telephone Sales Course. However, a basic understanding of sales, lead generation, and communication skills would be beneficial for the delegates.

Telephone Sales Training Overview

Telesales is a sales method that involves selling products or services to potential customers over the phone. This sales method allows businesses to reach a wide audience without face-to-face interactions.

Telephone Sales is a specific field that involves using the phone to sell products or services to potential customers. Telesales professionals must build a rapport with customers over the phone, deliver effective sales presentations, and handle objections effectively. This course is beneficial for professionals such as Tele-sales Representatives, Call Centre Agents, and Sales Managers to succeed in Telesales, being prepared, professional, enthusiastic, and persistent is essential.

In this 1-day Telephone Sales Training by The Knowledge Academy, delegates will learn to navigate various scenarios, objection handling, and closing deals without face-to-face interaction. Moreover, this Sales Course provides insights into active listening, effective questioning techniques, and adapting communication styles to suit a diverse clientele.

Course Objectives

  • To learn the fundamentals of Telephone Sales, such as prospecting, qualifying leads, building relationships, presenting effectively, and closing deals
  • To develop delegates' Telesales skills and knowledge, such as how to make effective cold calls, handle objections, and negotiate
  • To increase delegates' confidence and motivation to sell over the phone
  • To prepare delegates for success in a Telesales role
  • To stay up to date on the latest Telesales best practices and trends

Upon completion of this Telephone Sales Training, delegates will acquire refined communication skills and techniques, enabling them to engage effectively with customers over the phone.

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What’s included in this Telephone Sales Training?

  • World-Class Training Sessions from Experienced Instructors
  • Telephone Sales Certificate
  • Digital Delegate Pack

You’ll also get access to the MyTKA Training Portal, which will be your go to hub for all your training.
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Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led Telephone Sales Training Course. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

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Live classes

Join a scheduled class with a live instructor and other delegates.

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Interactive

Engage in activities, and communicate with your trainer and peers.

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Global Pool of the Best Trainers

We handpick from a global pool of expert trainers for our Online Instructor-led courses.

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Expertise

With 10+ years of quality, instructor-led training, we equip professionals with lasting skills for success.

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Global Reach

With classes running in all timezones, access any of our courses and course material from anywhere, anytime.

Master Telephone Sales Training with a flexible yet structured approach that combines live, expert-led sessions and self-paced study. With weekly one-to-one tutor support and consistently high pass rates, you’ll receive tailored guidance and achieve real results.

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Structured Yet Flexible Learning

Take part in scheduled, instructor-led sessions with real-time feedback, while enjoying the freedom to study independently. Interactive resources and progress tracking tools help you stay motivated and on target.

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Engaging & Interactive Training

Join dynamic live sessions featuring discussions, practical activities, and peer collaboration. Learn from Telephone Sales Training industry experts and reinforce your knowledge with self-paced modules—plus, connect with professionals in your field.

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Expert-Led Course

Gain valuable insight from experienced trainers during live sessions, and revisit course materials anytime to deepen your understanding. This method offers the ideal balance between expert guidance and independent learning.

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Global Training Accessibility

Access top-quality training across time zones—anytime, anywhere. Whether at home or on the go, our expert-led sessions and flexible study materials support your goals, and help you on the journey towards the certification.

Experience the most sought-after learning style with The Knowledge Academy's Telephone Sales Training Course. Available in 490+ locations across 190+ countries, our hand-picked Classroom venues offer an invaluable human touch. Immerse yourself in a comprehensive, interactive experience with our expert-led Telephone Sales Training sessions.

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Highly experienced trainers

Boost your skills with our expert trainers, boasting 10+ years of real-world experience, ensuring an engaging and informative training experience

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State of the art training venues

We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible

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Small class sizes

Our Classroom courses with limited class sizes foster discussions and provide a personalised, interactive learning environment

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Great value for money

Achieve certification without breaking the bank. Find a lower price elsewhere? We'll match it to guarantee you the best value

Streamline large-scale training requirements with The Knowledge Academy’s In-house/Onsite Telephone Sales Training Course at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.

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Tailored learning experience

Leverage benefits offered from a certification that fits your unique business or project needs

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Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.

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Team building opportunity

Our Telephone Sales Training Course offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings

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Monitor employees progress

The course know-how will help you track and evaluate your employees' progression and performance with relative ease

Package deals for Telephone Sales Training

Our training experts have compiled a range of course packages on a variety of categories in Telephone Sales Training, to boost your career. The packages consist of the best possible qualifications with Telephone Sales Training, and allows you to purchase multiple courses at a discounted rate.

Telephone Sales Training FAQs

What is Telesales?

Telesales is a sales method conducted over the phone, where representatives contact potential or existing customers to promote products, explain services, resolve queries, and achieve sales goals. It relies on effective communication and persuasive skills.

What are the responsibilities of a Telesales representative?

A Telesales representative is responsible for contacting prospects, explaining products or services, answering queries, closing sales, updating customer records, and achieving sales targets while maintaining a positive relationship with clients through excellent communication.

Are there any pre-requisites for this Telephone Sales Training Course?

There are no formal prerequisites for this Telephone Sales Course. However, a basic understanding of sales, lead generation, and communication skills would be beneficial for the delegates.

What is included in the Telephone Sales Training Course?

In this training course, delegates will have intensive training with our experienced instructors, a digital delegate pack consisting of important notes related to this course, and a certificate after course completion.

What is the duration of this Telephone Sales Training Course?

This course takes 1-day to complete during which delegates participate in intensive learning sessions that cover various course topics.

Who should attend this Telephone Sales Course?

This Telephone Sales Course is ideal for individuals seeking to enhance their sales and communication skills, including Sales Professionals, Business Owners, and anyone aiming to improve customer engagement and conversion rates.

How long until I receive the training confirmation details?

You should receive the confirmation details for the course within 24-48 hours after registration. If you haven't received it by then, please check your spam folder or contact our support team for assistance.

What are the career opportunities after completing the Telephone Sales Certification?

Completing the Telephone Sales Certification can open doors to careers such as sales consultant, account manager, customer success specialist, business development executive, or sales team leader, enhancing prospects in various industries.

Who can benefit from this training?

Individuals in Customer-facing Roles, Sales Teams, Business Professionals, and Entrepreneurs can benefit from this training by improving their telephone communication, negotiation skills, and ability to convert leads into successful sales.

Is there an examination for this Telephone Sales Online Training?

Yes, this training includes an examination to assess your understanding of the material. Passing the exam validates your skills and knowledge in effective telephone sales techniques.

Will I receive a certification upon completion of the Telephone Sales Training Course?

Yes, after completing this course you will receive a certificate of completion to validate your achievement and demonstrate your proficiency in the course material.

Do you offer 24/7 support for the Telephone Sales Online Course?

Yes, The Knowledge Academy offers 24/7 support via phone & email before attending, during, and after the course. Our customer support team is available to assist and promptly resolve any issues you may encounter.

Do you provide a self-paced Telephone Sales Course?

The Knowledge Academy provides flexible self-paced training for this course. Self-paced training is beneficial for individuals who have an independent learning style and wish to study at their own pace and convenience.

What are the levels of difficulty for this training?

This training course offers varying levels of difficulty, accommodating beginners looking to learn fundamentals, intermediate learners seeking to refine skills, and advanced professionals aiming to master sophisticated sales techniques.

Who should I contact if I am unable to access my Training?

If you are unable to access your training, contact the support team at The Knowledge Academy via their customer service email or phone number provided on their website for prompt assistance and resolution of your issue.

Is this Telephone Sales Course suitable for individuals at different career stages?

Yes, this course caters to individuals at all career stages, from beginners entering sales roles to experienced professionals seeking to refine their skills and adapt to evolving sales strategies.

Why choose The Knowledge Academy in the United Kingdom over others?

The Knowledge Academy in the United Kingdom stands out as a prestigious training provider known for its extensive course offerings, expert instructors, adaptable learning formats, and industry recognition. It's a dependable option for those seeking this course.

What is the cost/training fees for Telephone Sales Training in the United Kingdom?

The training fees for Telephone Sales Trainingin the United Kingdom starts from £995

Which is the best training institute/provider of Telephone Sales Training in the United Kingdom?

The Knowledge Academy is the Leading global training provider for Telephone Sales Training.

What are the best Sales Training courses in the United Kingdom?

Please see our Sales Training courses available in the United Kingdom

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