Who should attend this Telephone Sales Training?
Our Telephone Sales Course is designed to equip delegates with the skills and techniques necessary to excel in the art of selling products or services over the telephone. This is especially beneficial for the following professionals:
- Tele-sales Representatives
- Inside Sales Representatives
- Call Centre Agents
- Business Development Executives
- Customer Service Representatives
- Marketing and Advertising Professionals
- Sales Managers
Prerequisites of the Telephone Sales Training
There are no formal prerequisites for this Telephone Sales Course. However, a basic understanding of sales, lead generation, and communication skills would be beneficial for the delegates.
Telephone Sales Training Overview
Telesales is a sales method that involves selling products or services to potential customers over the phone. This sales method allows businesses to reach a wide audience without face-to-face interactions.
Telephone Sales is a specific field that involves using the phone to sell products or services to potential customers. Telesales professionals must build a rapport with customers over the phone, deliver effective sales presentations, and handle objections effectively. This course is beneficial for professionals such as Tele-sales Representatives, Call Centre Agents, and Sales Managers to succeed in Telesales, being prepared, professional, enthusiastic, and persistent is essential.
In this 1-day Telephone Sales Training by The Knowledge Academy, delegates will learn to navigate various scenarios, objection handling, and closing deals without face-to-face interaction. Moreover, this Sales Course provides insights into active listening, effective questioning techniques, and adapting communication styles to suit a diverse clientele.
Course Objectives
- To learn the fundamentals of Telephone Sales, such as prospecting, qualifying leads, building relationships, presenting effectively, and closing deals
- To develop delegates' Telesales skills and knowledge, such as how to make effective cold calls, handle objections, and negotiate
- To increase delegates' confidence and motivation to sell over the phone
- To prepare delegates for success in a Telesales role
- To stay up to date on the latest Telesales best practices and trends
Upon completion of this Telephone Sales Training, delegates will acquire refined communication skills and techniques, enabling them to engage effectively with customers over the phone.