Telephone Sales Training - United Kingdom

Telephone Sales Training​ Course Outline

Module 1: Introduction to Telephone Sales

• Telesales
• Glossary of Sales Terminology
• Knowledge and Attitude
• Converting Enquiries into Sales

Module 2: Incoming Calls

• Introduction
• Types of Incoming Calls
• Preparation of Incoming Calls

Module 3: Finding the MAN

• Trying to Sell to?

Module 4: Sales Cycle

• What is the Sales Cycle?
• Stages of Sales Cycle

Module 5: AIDA (Attention Interest Desire Action) Sales Structure

• Overview of AIDA Sales Structure

Module 6: Features, Advantages, and Benefits (F.A.B.)

• Introduction to Feature
• What is the Products Advantage?
• Express the Feature
• Advantage and Deliver the Sales Benefit

Module 7: Questioning Skills - When and How to Use

• Hypothetical and Leading
• Reflective
• Specific or Probing and Closed or Open

Module 8: Situation Questions

• Problem Questions
• Explicit Needs
• Implied Needs

Module 9: Listening Skills – Are You a Good Listener?

• Closing Techniques and Reasons for Low Feedback
• Alternative, Assumptive,and Summary Close

Module 10: Objection Handling

• Listen and Specify
• Question and Answer
• Confirm and Close

Module 11: More Techniques for Handling Objections

• Feel, Felt, and Found
• Agreement
• Your Right

Module 12: Hidden Objections

• Confidence
• Defensiveness

Module 13: Managing Sales Time

• Tips to make the Sales Time

Who should attend this Telephone Sales Training?

Our Telephone Sales Course is designed to equip delegates with the skills and techniques necessary to excel in the art of selling products or services over the telephone. This is especially beneficial for the following professionals:

• Tele-sales Representatives
• Inside Sales Representatives
• Call Centre Agents
• Business Development Executives
• Customer Service Representatives
• Marketing and Advertising Professionals
• Sales Managers

Prerequisites of the Telephone Sales Training

There are no formal prerequisites for this Telephone Sales Course. However, a basic understanding of sales, lead generation, and communication skills would be beneficial for the delegates.

Telephone Sales Training Overview

Telesales is a sales method that involves selling products or services to potential customers over the phone. This sales method allows businesses to reach a wide audience without face-to-face interactions.

Telephone Sales is a specific field that involves using the phone to sell products or services to potential customers. Telesales professionals must build a rapport with customers over the phone, deliver effective sales presentations, and handle objections effectively. This course is beneficial for professionals such as Tele-sales Representatives, Call Centre Agents, and Sales Managers to succeed in Telesales, being prepared, professional, enthusiastic, and persistent is essential.

In this 1-day Telephone Sales Training by The Knowledge Academy, delegates will learn to navigate various scenarios, objection handling, and closing deals without face-to-face interaction. Moreover, this Sales Course provides insights into active listening, effective questioning techniques, and adapting communication styles to suit a diverse clientele.

Course Objectives

• To learn the fundamentals of Telephone Sales, such as prospecting, qualifying leads, building relationships, presenting effectively, and closing deals
• To develop delegates' Telesales skills and knowledge, such as how to make effective cold calls, handle objections, and negotiate
• To increase delegates' confidence and motivation to sell over the phone
• To prepare delegates for success in a Telesales role
• To stay up to date on the latest Telesales best practices and trends

Upon completion of this Telephone Sales Training, delegates will acquire refined communication skills and techniques, enabling them to engage effectively with customers over the phone.

What’s included in this Telephone Sales Training?

• World-Class Training Sessions from Experienced Instructors
• Telephone Sales Certificate
• Digital Delegate Pack