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Assertiveness Skills - How And When To Be Assertive

Key points about this course

Duration: 1 Days*

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  • Utilising assertive styles for any situation.
  • Building on your confidence and self-belief.
  • Understand how others perceive your behaviour.

Available delivery methods for this course

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Course Information

Assertiveness Skills Training Overview

This 1-day Assertiveness Skills Training course is designed to help candidates explore and gain an understanding of the issues associated with not being assertive, and the benefits of being assertive in a workplace environment.

Upon completion of this course, candidates will feel more confident in their ability to communicate and manage colleagues and clients, especially when put in uncomfortable or difficult situations where it is important to keep calm and be an assertive presence.

What is Assertive Language?

Assertion means standing up for what you want and stating your thoughts clearly and calmly. It means expressing your opinion, which sometimes leads to confrontation. It takes courage. Assertiveness is a learned behaviour and some find it harder than others because of their natural, easy-going style.

Course Objectives

  • Understand the underlying principles of assertiveness
  • Recognise the different styles of communication
  • Identify specific situations in which we would like to become more assertive
  • To prepare, rehearse, or role play a different, more assertive response
  • Transferring that behaviour into 'real life' situations

Assertiveness Skills Training Outline

Our Assertive Skills training course conveys a range of information to supply delegates with the best training experience:

  • Introduction to Assertiveness Skills
    • What does it mean to be assertive?
    • Rules of assertion
    • When to be assertive
    • Being assertive in the workplace
  • Getting your point across
    • Presenting clear messages
    • Ending conversations
    • Gaining confidence
    • Tools
  • Dealing with difficulty
    • Handling difficult people and situations
    • The art of saying no
    • Managing conflict
    • Moving forward
  • Emotional intelligence
    • Managing your emotions
    • Dealing with someone else’s emotions
Assertion means standing up for what you want and stating your opinion clearly and calmly.
The course begins at 9am and finishes around 5pm.
You will receive your Knowledge Academy courseware folder, tuition from a highly engaging tutor, and refreshments.
Yes, we provide official Knowledge Academy certificates.

What's Included in this Assertiveness Skills  Course?

  • A Comprehensive Assertiveness Skills Course Folder 
  • An Assertiveness Skills Action Plan
  • Full Access to Training Slides and Trainer Notes
  • Certificate of Attendance 
  • 24/7 Support Before, During & After your Course
  • Refreshments Available Throughout the Day (Classroom Only)

What will you Gain from this Course?

  • Utilising assertive styles for any situation
  • Building on your confidence and self belief
  • Understand how others perceive your behaviour
  • Understand the communication processes necessary to be assertive
  • Understanding your body language and confidence

Dates & Prices

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How will you be funding your training?

Self funding

Company funding

Not sure

Key points about this course

Duration: 1 Days*

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Various delivery methods

Flexible delivery methods are available depending on your learning style.

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Resources are included for a comprehensive learning experience.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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"...the trainer for this course was excellent. I would definitely recommend (and already have) this course to others."

Diane Gray, Shell