Assertiveness Skills Training Overview

Assertiveness Skills Training Course Outline

Module 1: Introduction to Assertiveness Skills

  • Benefits of Being Assertive
  • Assertiveness and Conflicts
  • Conflict Resolution Model
  • Mode
  • What Does It Mean to Be Assertive?
  • Rules of Assertion
  • When to Be Assertive
  • Being Assertive in the Workplace

Module 2: Getting Your Point Across

  • Presenting Clear Messages
  • Ending Conversations
  • Gaining Confidence
  • Tools

Module 3: Dealing with Difficulty

  • Handling Difficult People and Situations
  • Art of Saying No
  • Managing Conflict and Moving Forward

Module 4: Emotional Intelligence

  • Managing Emotions
  • Dealing with Someone Else’s Emotions

Module 5: Handling Difficult Situations

  • Dealing with Difficult People and Situations
  • CLASS Technique
  • How to Keep Calm in Challenging Situations?
  • Breathing Exercises

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Who should attend this Assertiveness Skills Training?

This Assertiveness Skills Course is designed to equip participants with the skills and knowledge necessary to communicate assertively and effectively in various personal and professional situations. This training course can be beneficial to professionals, including:

  • Managers and Leaders
  • Customer Service Representatives
  • Sales Professionals
  • Project Managers
  • Educators and Trainers
  • Entrepreneurs and Business Owners
  • Healthcare Professionals

Prerequisites of the Assertiveness Skills Training

There are no formal prerequisites for this Assertiveness Skills Course. However, basic communication skills and self-confidence would be beneficial for the delegates. 

Assertiveness Skills Training Course Overview

Assertiveness is a critical aspect of effective Communication Skills, playing a key role in both personal and professional interactions. This course offers a comprehensive exploration of assertive communication, teaching participants how to express themselves confidently and respectfully. Understanding the balance between passive and aggressive communication is crucial in today’s diverse and dynamic work environments.  

Professionals across all sectors can benefit from mastering assertiveness. Especially beneficial for Team Leaders, Managers, and customer-facing roles, this training empowers individuals to communicate their needs and opinions clearly and constructively. Mastering assertiveness is pivotal for those aiming to lead, negotiate, and collaborate effectively, enhancing both workplace relationships and productivity. 

The Knowledge Academy’s 1-day course provides practical strategies and tools to apply assertiveness in various scenarios. Delegates will learn to identify their communication style, handle conflicts with poise, and assert themselves in challenging situations. This training is an excellent opportunity to refine one’s communication skills, leading to more effective and positive interactions at work. 

Course Objectives

  • To understand the principles of assertive communication and its importance 
  • To distinguish between assertive, aggressive, and passive communication styles 
  • To develop techniques for expressing opinions and needs assertively 
  • To enhance conflict resolution skills through assertiveness 
  • To build confidence in handling challenging conversations 
  • To apply assertive communication in professional and personal contexts

Upon completing this course, delegates will possess enhanced communication skills, enabling them to navigate various interpersonal scenarios with greater confidence and effectiveness. They will leave better equipped to foster positive relationships and create a more collaborative and respectful work environment.  

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What’s included in this Assertiveness Skills Training Course?

  • World-Class Training Sessions from Experienced Instructors
  • Assertiveness Skills Certificate
  • Digital Delegate Pack

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Why choose us

Ways to take this course

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led Assertiveness Skills Training. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

Unlock your potential with The Knowledge Academy's Assertiveness Skills Training, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.

Experience the most sought-after learning style with The Knowledge Academy's Assertiveness Skills Training. Available in 490+ locations across 190+ countries, our hand-picked Classroom venues offer an invaluable human touch. Immerse yourself in a comprehensive, interactive experience with our expert-led Assertiveness Skills Training sessions.


Highly experienced trainers

Boost your skills with our expert trainers, boasting 10+ years of real-world experience, ensuring an engaging and informative training experience


State of the art training venues

We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible


Small class sizes

Our Classroom courses with limited class sizes foster discussions and provide a personalised, interactive learning environment


Great value for money

Achieve certification without breaking the bank. Find a lower price elsewhere? We'll match it to guarantee you the best value

Streamline large-scale training requirements with The Knowledge Academy’s In-house/Onsite Assertiveness Skills Training at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.


Tailored learning experience

Leverage benefits offered from a certification that fits your unique business or project needs


Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.


Team building opportunity

Our Assertiveness Skills Training offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings


Monitor employees progress

The course know-how will help you track and evaluate your employees' progression and performance with relative ease

What our customers are saying

Assertiveness Skills Training FAQs

Assertiveness is the ability to express one's feelings, beliefs, and needs directly and respectfully, without infringing on the rights of others. It's a balanced communication style that avoids passive or aggressive behaviours.
Being assertive allows for clear and honest communication, reducing misunderstandings and fostering positive relationships. It empowers individuals to stand up for their needs and rights, leading to greater self-confidence and emotional well-being. Assertiveness also aids in conflict resolution, making it easier to find mutually beneficial solutions.
The golden rules of assertiveness emphasise clear communication, respect for others, using "I" statements, maintaining composure, setting boundaries, practising empathy, and being assertive without aggression to foster healthy interpersonal interactions and resolve conflicts constructively.
A good example of assertiveness is calmly and confidently expressing one's needs and opinions respectfully, such as politely declining additional work when overwhelmed with tasks but offering to discuss prioritisation with a supervisor to find a solution.
Lack of assertiveness can stem from various factors, including low self-esteem, fear of conflict or rejection, past negative experiences, cultural upbringing, and a desire to avoid confrontation or displeasing others.
Building assertiveness involves developing self-confidence, clear communication skills, and setting boundaries. Practice expressing your thoughts and feelings assertively, using "I" statements, and learning to say no when necessary.
The barriers to assertiveness include fear of conflict, low self-esteem, and passive communication styles. Overcoming these barriers involves building self-confidence, learning effective communication techniques, and addressing underlying beliefs that hinder assertive behaviour.
The core beliefs of assertiveness include valuing oneself and others equally, respecting personal rights and boundaries, expressing thoughts and feelings honestly and appropriately, and accepting responsibility for one's actions and choices.
This Assertiveness Skills Training Course aims to explain the difference between Assertive and Aggressive behaviour, to help delegates make a positive first impression, to turn negative thoughts into positive ones, to choose assertive vocabulary, to tailor your body language and tone, to say no assertively and to manage criticism from others.
This Assertiveness Skills Course covers understanding assertiveness, recognising assertive behaviours, developing effective communication skills, managing conflict, setting boundaries, and building self-confidence.
Assertiveness Skills Training teaches people how to identify and express their needs, wants, and opinions in a way that is respectful of themselves and others. This type of Assertiveness Training is tailored to the specific needs of each delegate, and it can help people overcome challenges in various situations.
Assertiveness Skills Courses are beneficial for individuals across various professions and industries who aim to communicate effectively, express their needs confidently, and navigate interpersonal interactions with clarity and respect.
There are a variety of techniques that can be used in this Assertiveness Skills Training. Some of the most common techniques in Assertiveness Skills Course includes role-playing exercises, group discussions, individual exercises, case studies, and more.
After completing this Assertiveness Skills Certification Course, individuals can pursue careers in leadership roles, conflict resolution, or communication consulting. They may also find opportunities in human resources or coaching to help others develop assertiveness.
The topics covered in this Assertiveness Skills Training Certification include the benefits of being assertive, the rules of assertion, presenting and ending conversations effectively, handling difficult people and situations, managing emotions, and more.
Delegates will gain insights into the significance of cultivating assertiveness, understanding the appropriate timing and methods for expressing assertiveness, effective communication, handling challenging situations and individuals, and managing emotions in this Assertiveness Skills Training.
The Knowledge Academy in the United Kingdom is a prestigious training provider known for its extensive course offerings, expert instructors, adaptable learning formats, and industry recognition. It's a dependable option for those seeking this Assertiveness Skills Training Certification.
The training fees for Assertiveness Skills Training certification in the United Kingdom starts from £995
The Knowledge Academy is the Leading global training provider for Assertiveness Skills Training.
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Why choose us


Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.


Many delivery methods

Flexible delivery methods are available depending on your learning style.


High quality resources

Resources are included for a comprehensive learning experience.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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