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At The Knowledge Academy, our classroom-based training courses allow delegates to study and learn in a friendly, engaging,
and interactive environment. We ensure the very best level of teaching, with first-rate instructors, resources,
and state-of-the-art facilities. We provide courses of varying durations and can arrange weekend and residential
courses in order to suit your requirements.
Furthermore, our classroom courses are carried out in thousands of locations worldwide, making training easily accessible wherever you are. Our courses typically begin at 9.00 am and continue until 5.00 pm each day, with breaks and refreshments provided. , As our most popular form of training available, we pride ourselves in continuously delivering an outstanding learning experience for our delegates in the classroom.
Our online-based training courses aim to provide you with a complete training experience. Due to their
flexibility, these courses are greatly suited to busy working professionals, or any individual who would prefer the
convenience of an online training course.
Our Computer-Based Training (CBT) courses remove the time and cost associated with travelling to course locations. You can complete your chosen course in any location, and work at your own pace, as the learning portal can be accessed 24/7. All of our online training courses have technical and administrative support and mobile access. Furthermore, each course has been carefully designed to incorporate informative, instructive, and engaging content. In this way, online learning can guarantee a valuable and enjoyable training solution.
Our In-House training option allows you to select any of our courses and receive training at a venue of your choice,
by any method of your choice.
In-House courses deliver training to multiple employees at once, thus reducing travel expenses and providing you with the ultimate convenience and value for money. In addition, this option allows you to receive a training course that has been specifically tailored to meet your business needs, ensuring first-class quality, applicability, and value.
By choosing to bring bespoke training to the office, you can improve business performance, and make your organisation more streamlined, resourceful, and profitable. With over 25 years’ of experience, we are the market-leaders of In-House training.
Our Virtual training courses provide you with the option to learn using a specialised simulated virtual environment.
In this environment, our expert training instructors will be able to convey information and provide you with the
all the knowledge you require to earn your qualification with The Knowledge Academy. As the largest global
training provider, this method of training allows us to extend our training scope to those who may not
be able to attend a classroom course itself, but would like to receive direct training and support from an instructor.
Using this training delivery method, you would benefit from the convenience of remote access and the elimination of the time and cost associated with travelling to a training venue.
This training course will explore the following areas:
Introduction to Assertiveness Skills
Getting your Point Across
Not Being Negative
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This 1-day Assertiveness Skills Training course is designed to help candidates explore and gain an understanding of the issues of not being assertive, and the benefits of being assertive in a workplace environment.
Upon completion of this course, candidates will feel more confident in their ability to communicate and manage colleagues and clients, especially within “heated” situations where it is important to be calm but portray an assertive presence.
Assertion means standing up for what you want and stating your opinion clearly and calmly. It means expressing your opposition and because that sometimes leads to confrontation it takes courage. Assertiveness is a learned behaviour and some find it harder than others because of their natural easy-going style, therefore more practice is required.
Understand the underlying principles of assertiveness
Recognise the different styles of communication
Identify specific situations in which we would like to become more assertive
To prepare, rehearse, or role play a different, more assertive response
Transferring that behaviour into 'real life' situations
This course is aimed at people who wish to develop their confidence and behaviour to enable them to accept criticism and control their reactions in a professional manner.
There are no formal requirements, therefore anyone can attend this Assertiveness Skills training course.
Utilising assertive styles for any situation
Building on your confidence and self belief
Understand how others perceive your behaviour
Understand the communication processes necessary to be assertive
Understanding your body language and confidence
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We have the guaranteed best price for our courses in the industry
Resources are included for a comprehensive learning experience
Flexible delivery methods are available depending on your learning style
"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"
Joshua Davies, Thames Water
"...the trainer for this course was excellent. I would definitely recommend (and already have) this course to others."
Diane Gray, Shell
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