Communication Skills Course

Online Instructor-led (1 days)

Classroom (1 days)

Online Self-paced (8 hours)

Assertiveness Skills Training Course Outline

Module 1: Introduction to Assertiveness Skills

  • Benefits of Being Assertive
  • Assertiveness and Conflicts
  • Conflict Resolution Model
  • Mode
  • What Does It Mean to Be Assertive?
  • Rules of Assertion
  • When to Be Assertive
  • Being Assertive in the Workplace

Module 2: Getting Your Point Across

  • Presenting Clear Messages
  • Ending Conversations
  • Gaining Confidence
  • Tools

Module 3: Dealing with Difficulty

  • Handling Difficult People and Situations
  • Art of Saying No
  • Managing Conflict and Moving Forward

Module 4: Emotional Intelligence

  • Managing Emotions
  • Dealing with Someone Else’s Emotions

Module 5: Handling Difficult Situations

  • Dealing with Difficult People and Situations
  • CLASS Technique
  • How to Keep Calm in Challenging Situations?
  • Breathing Exercises

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Who should attend this Assertiveness Skills Training?

This Assertiveness Skills Course is designed to equip participants with the skills and knowledge necessary to communicate assertively and effectively in various personal and professional situations. This training course can be beneficial to professionals, including:

  • Managers and Leaders
  • Customer Service Representatives
  • Sales Professionals
  • Project Managers
  • Educators and Trainers
  • Entrepreneurs and Business Owners
  • Healthcare Professionals

Prerequisites of the Assertiveness Skills Training

There are no formal prerequisites for this Assertiveness Skills Course. However, basic communication skills and self-confidence would be beneficial for the delegates. 

Assertiveness Skills Training Course Overview

Assertiveness is a critical aspect of effective Communication Skills, playing a key role in both personal and professional interactions. This course offers a comprehensive exploration of assertive communication, teaching participants how to express themselves confidently and respectfully. Understanding the balance between passive and aggressive communication is crucial in today’s diverse and dynamic work environments.  

Professionals across all sectors can benefit from mastering assertiveness. Especially beneficial for Team Leaders, Managers, and customer-facing roles, this training empowers individuals to communicate their needs and opinions clearly and constructively. Mastering assertiveness is pivotal for those aiming to lead, negotiate, and collaborate effectively, enhancing both workplace relationships and productivity. 

The Knowledge Academy’s 1-day course provides practical strategies and tools to apply assertiveness in various scenarios. Delegates will learn to identify their communication style, handle conflicts with poise, and assert themselves in challenging situations. This training is an excellent opportunity to refine one’s communication skills, leading to more effective and positive interactions at work. 

Course Objectives

  • To understand the principles of assertive communication and its importance 
  • To distinguish between assertive, aggressive, and passive communication styles 
  • To develop techniques for expressing opinions and needs assertively 
  • To enhance conflict resolution skills through assertiveness 
  • To build confidence in handling challenging conversations 
  • To apply assertive communication in professional and personal contexts

Upon completing this course, delegates will possess enhanced communication skills, enabling them to navigate various interpersonal scenarios with greater confidence and effectiveness. They will leave better equipped to foster positive relationships and create a more collaborative and respectful work environment.  

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What’s included in this Assertiveness Skills Training Course?

  • World-Class Training Sessions from Experienced Instructors
  • Assertiveness Skills Certificate
  • Digital Delegate Pack

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Online Instructor-led (1 days)

Classroom (1 days)

Online Self-paced (8 hours)

Effective Communication Skills Training Outline

Module 1: Introduction to Communication

  • What is Communication?
  • Why Communicate?
  • Whom Do We Communicate with?
  • Who is a Stakeholder?

Module 2: Communication Benefits

  • Benefits of Effective Communication
  • Consequences of Ineffective Communication
  • Engagement and Communication
  • How We Communicate?

Module 3: Process of Communication

  • Types of Communication
    • Formal
    • Informal
    • Horizontal
    • Vertical
  • Communications Channel

Module 4: Skilled Communicator

  • What is a Skilled Communication?
  • Qualities of a Good Communicator

Module 5: Individual Evaluation

  • Introduction to Individual Evaluation
  • Questions to Consider

Module 6: Communication Barriers

  • Barriers to Effective Communication
  • 7 Cs of Effective Communication

Module 7: Questioning for Effective Communication

  • Types of Questions
  • Closed Vs Open Questions
  • Probing Questions
  • Funnel Questions
  • Recall and Process Questions
  • Applying the Answers

Module 8: Listening Skills

  • Listen Effectively
  • Active Listening Skills
  • Using Language to Inspire and Motivate Audience
  • How to Find Focus When You are Speaking?

Module 9: Communication Situation

  • Methods of Communication
  • Advantages and Disadvantages of Face-to-Face Communication
  • Writing a Letter
  • Writing an Email
  • Phone Calls
  • Video Calls
  • Using Social Media
  • One Little Word
  • Non-Verbal Communication
  • Common Gesture Clusters
  • Personal Action Plan

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Who should attend this Effective Communication Skills Training Course?

The Effective Communication Skills Training Course is designed to equip delegates with the skills and knowledge necessary to communicate effectively in various personal and professional situations. This Effective Communication Skills Course can be beneficial to the professionals, include:

  • Business Professionals
  • Team Leaders and Managers
  • Customer Service Representatives
  • Sales and Marketing Teams
  • Project Managers
  • Educators and Trainers
  • Human Resource Professionals

Prerequisites of the Effective Communication Skills Training Course

There are no formal prerequisites for this Effective Communication Skills Training Course. However, basic skills like active listening and public speaking would be beneficial for the delegates.

Effective Communication Skills Training Course Overview

Effective Communication is pivotal in the fabric of professional environments, serving as the backbone for seamless operations and fostering positive workplace relations. This training delves into the nuanced art of communication, underpinning its critical role in achieving organisational objectives and enhancing personal effectiveness.

Proficiency in communication is not just an asset but a necessity across all professional landscapes. From managers to front-line staff, the ability to convey ideas, persuade effectively, and listen actively is fundamental. Professionals aiming to elevate their leadership qualities, customer relations, and team collaboration stand to benefit immensely from mastering these skills.

The Knowledge Academy’s 1-day Communication Skills Course will equip delegates with the tools and techniques necessary for impactful communication. Delegates will learn to articulate their ideas with clarity, engage in meaningful interactions, and confidently navigate challenging conversations. The session promises an interactive experience, fostering skills that translate into immediate workplace benefits.

Course Objectives

  • To understand the fundamentals of effective communication and its impact on professional success
  • To develop strategies for clear, concise, and impactful verbal and non-verbal communication
  • To enhance listening skills for improved understanding and empathy in professional interactions
  • To practice techniques for assertive communication that respects others' views while expressing one's own
  • To learn how to manage and diffuse conflict through effective communication strategies

After completing this course, delegates will receive a certification in Effective Communication Skills, signifying their enhanced communication ability in professional settings. This accreditation bolsters their professional profile and empowers them to drive positive outcomes in their organisations through superior communication practices.

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What’s included in this Effective Communication skills Course?

  • World-Class Training Sessions from Experienced Instructors
  • Effective Communication Skills Certificate
  • Digital Delegate Pack

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Online Instructor-led (1 days)

Classroom (1 days)

Online Self-paced (8 hours)

Public Speaking Course Outline

This training course will explore the following areas:

Module 1: Introduction to Public Speaking

  • Overview
  • Facing the Fear of Public Speaking
    • Prepare Thoroughly
    • Visualise Success
    • Focus on the Message
    • Use Relaxation Techniques
    • Start Small
  • Who, What, and How of Speaking Successfully?

Module 2: Getting Your Point Across

  • Presenting Clear Messages
  • Gaining Confidence in What You Say
  • Controlling Your Pace and Timing
  • Tools, You Know You Can Use

Module 3: Controlling the Unexpected

  • Handling Difficult People and Situations
  • Practising the Art of Audience Engagement
  • Moving Awkward Situations Forward

Module 4: Techniques of a Good Public Speaker

  • Controlling your Body Language
  • Engaging the Audience with your Tone and Timing
  • Adapting to your Audience

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Who should attend this Public Speaking Course?

This Public Speaking Course is ideal for anyone looking to improve their communication skills, including students, job seekers, entrepreneurs, community leaders, and individuals preparing for interviews, presentations, or public events. This course can be beneficial for a variety of professionals, such as:

  • Entrepreneurs and Business Owners
  • Educators and Trainers
  • Sales and Marketing Teams
  • Team Leaders and Managers
  • NGO Workers
  • Conference Speakers
  • Technical Professionals

Prerequisites of the Public Speaking Course

There are no formal prerequisites for this Public Speaking Course. However, basic communication skills and self-confidence would be beneficial for the delegates.

Public Speaking Course Overview

Public speaking is a crucial skill that transcends various aspects of life, impacting professional and personal success. Whether delivering a presentation at work, giving a speech at an event, or articulating ideas clearly in meetings, effective public speaking can significantly enhance one's influence and credibility. This course aims to provide delegates with the foundational techniques and strategies necessary to become confident, persuasive, and impactful speakers.

Proficiency in Public Speaking is essential for professionals across multiple fields, including business, education, politics, and media. Strong communication skills are vital for career advancement, leadership, and effective teamwork. Professionals such as Managers, Educators, Salespeople, Entrepreneurs, and public figures should aim to master public speaking to better engage with their audiences, present ideas convincingly, and lead with confidence.

This intensive 1-day training by The Knowledge Academy is designed to equip delegates with practical skills and confidence to speak publicly with ease. Participants will learn to structure their speeches effectively, engage and persuade their audiences, and manage common speaking anxieties. Through interactive sessions, real-world practice, and expert feedback, delegates will develop the ability to deliver clear, persuasive, and impactful presentations in any setting.

Course Objectives

  • To understand the fundamentals of Public Speaking
  • To develop techniques for effective speech delivery
  • To learn methods for engaging and persuading audiences
  • To gain strategies for managing speaking anxiety
  • To enhance vocal variety and body language
  • To practice structuring and organising speeches
  • To receive constructive feedback on speaking performance

After completing the course, delegates will receive a certification from The Knowledge Academy. This certification affirms their newly acquired skills and proficiency in public speaking, providing a valuable addition to their professional portfolio and demonstrating their commitment to personal and professional development.

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What’s included in this Public Speaking Training Course?

  • World-Class Training Sessions from Experienced Instructors.
  • Public Speaking Certificate.
  • Digital Delegate Pack.

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Online Instructor-led (1 days)

Classroom (1 days)

Online Self-paced (8 hours)

Negotiation Skills Training Course Outline

This Negotiation Skills training course covers the following areas:

Module 1: What is Negotiation?

  • Introduction to Negotiation
  • Types of Negotiation
  • Negotiation and Influencing Skills
  • Factors that Impact Negotiation
  • Stages of Negotiation

Module 2: Planning

  • Planning Overview
    • Preparation
    • Planning Tips
  • Discussion
  • Defining Objectives
  • Achieving Success
  • Coming to an Agreement
  • Executing Action

Module 3: Utilising Communication and Communicating Effectively

  • Significance of Listening
  • Being Assertive
  • Tools and Techniques for Negotiation
  • Building Good Relationships
  • Collaborating with Others
  • Solving Conflict
  • Conflict Management Personality Types
  • Handling Difficult Situations and Manipulation Professionally
  • Self-Assessment of Personal Negotiation Style

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Who should attend this Negotiation Skills Training?

This Negotiation Skills Course is designed to equip delegates with the skills and knowledge necessary to negotiate effectively in a variety of personal and professional contexts. This training course can be beneficial for a variety of professionals, including:

  • Business Professionals
  • Sales and Marketing Professionals
  • Managers and Leaders
  • Procurement and Supply Chain Professionals
  • Entrepreneurs
  • Legal Professionals
  • Human Resource Personnel

Prerequisites of the Negotiation Skills Training

There are no formal prerequisites for this Negotiation Skills Course. However, basic Communication and Negotiation Skills would be beneficial for the delegates. 

Negotiation Skills Training Overview

Negotiation Skills are essential in today's interconnected and dynamic professional world. Effective negotiation transcends mere conversation; it involves strategic communication and problem-solving skills to achieve mutually beneficial outcomes. This expertise is crucial across a vast array of sectors, facilitating smoother interactions and more successful deals.

Mastering Negotiation Skills is vital for professionals engaged in sales, business development, management, human resources, and procurement. These skills are key to securing favourable terms, resolving conflicts, building relationships, and ensuring long-term business success. Professionals who excel in negotiation contribute significantly to their organisation’s growth and reputation.

The Knowledge Academy’s 1-day Negotiation Skills Certification Training provides a comprehensive platform for learning these critical skills. Delegates will engage in practical exercises and receive expert guidance, equipping them with the tools to negotiate effectively in various scenarios. This course promises to enhance their confidence and competence in negotiation situations.

Course Objectives

  • To understand the fundamental principles of negotiation
  • To develop effective communication skills for negotiation
  • To master techniques for handling conflicts during negotiations
  • To learn to identify and leverage negotiation opportunities
  • To create win-win outcomes for all parties involved
  • To gain confidence in high-stakes negotiation scenarios
  • To adapt negotiation strategies to different contexts and cultures
  • To enhance their overall negotiation effectiveness

After successful completion of the Negotiation Skills Certification Training, delegates will possess the knowledge and tools necessary to excel in a wide range of negotiation scenarios.

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What’s included in this Negotiation Skills Training?

  • World-Class Training Sessions from Experienced Instructors
  • Negotiation Skills Certificate
  • Digital Delegate Pack

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Online Instructor-led (1 days)

Classroom (1 days)

Online Self-paced (8 hours)

Business Communication Course Outline

Module 1: Communication Fundamentals

  • What is Business Communication?
  • Process of Communication
  • Communication
  • Elements of Communication
  • Intercultural Communication

Module 2: Communication and Organisations

  • Organisational Culture and Communication
  • Information and Communications Technology (ICT) in Organisations
  • Organisational Structure and Communication

Module 3: Written Communication in Organisations

  • Business Writing: Planning and Organising
  • Effective Business Writing
  • Effective Design and Visual Aids
  • Effective Business Documents

Module 4: Interpersonal Communication in Organisations

  • Effective Interpersonal Communication: Defining Interpersonal Skills
  • Interpersonal Skills in Action: Communicating Face to Face
  • Meetings and Presentations
  • Building Effective Teams

Module 5: Communication and Change

  • Understanding Organisational Change
  • Making Communication Work

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Who should attend this Business Communication Course?

The Business Communication Training Course covers essential techniques and best practices to effectively communicate in a professional environment. The course highlights the significance of clear communication, active listening, effective writing, presentation skills, and non-verbal cues. This training course can be beneficial for the professionals who are into Business Communication, which includes:

  • Business Executives
  • Team Leaders
  • Managers
  • Sales Representatives
  • Customer Service Agents
  • Public Relations Officers
  • Marketing Professionals
  • HR Professionals
  • Corporate Trainers

Prerequisites of the Business Communication Course

There are no prerequisites for the Business Communication Training Course.

Business Communication Course Overview

Effective communication is pivotal in business, serving as the backbone of day-to-day operations and strategic decision-making. This course delves into the art and science of Business Communication, equipping participants with the essential skills to convey ideas persuasively and professionally.

Proficiency in Business Communication is crucial for success across all levels of an organisation. It enhances teamwork, decision-making, and problem-solving. This training benefits Managers, Team Leaders, and professionals aiming to improve their interpersonal and corporate communication skills, ensuring they can lead, persuade, and collaborate effectively.

This intensive 1-day training offered by The Knowledge Academy is designed to transform participants into more confident and effective communicators. Delegates will learn practical techniques for crafting compelling messages, managing communications in crises, and leveraging digital platforms to enhance their professional presence and influence.

Course Objectives

  • To enhance understanding of the principles underpinning effective Business Communication
  • To develop skills in verbal, non-verbal, and written communication
  • To improve public speaking and presentation skills
  • To teach the management of interpersonal communication in a professional setting
  • To offer insights into managing communication in a crisis

After completing this course, delegates will receive a certification in this training. This certification acknowledges their enhanced communication skills, demonstrating their ability to effectively articulate ideas, lead discussions, and foster a collaborative work environment.

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What’s included in this Business Communication Course?

  • World-Class Training Sessions from Experienced Instructors
  • Business Communication Certificate
  • Digital Delegate Pack

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Online Instructor-led (1 days)

Classroom (1 days)

Online Self-paced (8 hours)

Conflict Resolution and Negotiation for Change Training

Module 1: Introduction to Conflict Resolution and Negotiation

  • Understanding Conflict and Its Impact
  • Role of Conflict in Change Initiatives
  • Introduction to Negotiation
  • Ethical Considerations in Conflict Resolution and Negotiation

Module 2: Types and Sources of Conflict

  • Identifying Different Types of Conflict
  • Common Sources of Conflict in the Workplace
  • Conflict's Impact on Individuals and Teams
  • Early Warning Signs of Escalating Conflict

Module 3: Conflict Resolution Styles and Approaches

  • Conflict Resolution Styles
  • Choosing the Right Conflict Resolution Style
  • Adapting Conflict Styles for Different Situations
  • Assessing Personal Conflict Resolution Style

Module 4: Communication Skills in Conflict Resolution

  • Effective Communication Techniques
  • Active Listening and Empathetic Communication
  • Non-Verbal Communication Cues
  • Managing Emotional Responses in Conflict
  • Diffusing Tension through Language

Module 5: Conflict Resolution Strategies

  • Conflict Resolution Process
  • Mediation and Facilitation Techniques
  • De-escalation Strategies
  • Conflict Resolution Tools and Models
  • Group Conflict Resolution Dynamics

Module 6: Negotiation Fundamentals

  • Introduction to Negotiation as a Problem-Solving Tool
  • Principled Negotiation
  • Preparing for Negotiation
  • Setting Negotiation Goals and Objectives
  • Negotiation Styles and Tactics

Module 7: Building Negotiation Skills

  • Effective Preparation and Planning
  • Active Listening in Negotiation
  • Generating Creative Solutions
  • Overcoming Common Negotiation Pitfalls
  • Handling Difficult Negotiation Situations

Module 8: Negotiation Strategies and Techniques

  • Distributive Vs Integrative Bargaining
  • Positional Vs Interest-Based Negotiation
  • Strategies for Achieving Win-Win Outcomes
  • Multi-Party and Complex Negotiations
  • Cross-Cultural Negotiation Considerations

Module 9: Negotiation for Change and Conflict Resolution in Organisations

  • Negotiation as a Change Management Tool
  • Navigating Organisational Conflict
  • Applying Conflict Resolution and Negotiation to Change Initiatives
  • Implementing Conflict Resolution Strategies in Organisations

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Who should attend this Conflict Resolution and Negotiation for Change Training Course?

The Conflict Resolution and Negotiation for Change Course is designed for individuals who want to develop skills in effectively managing conflicts, facilitating negotiations, and driving positive change within various contexts. This training course can be beneficial for a variety of professionals, including:

  • Human Resources Professionals
  • Mediators and Facilitators
  • Diplomats and International Relations Specialists:
  • Legal Professionals
  • Social Services Professionals
  • Healthcare Professionals
  • Emergency Responders

Prerequisites of the Conflict Resolution and Negotiation for Change Training Course

There are no formal prerequisites for this Conflict Resolution and Negotiation for Change Course.

Conflict Resolution and Negotiation for Change Training Course Overview

Conflict Resolution and Negotiation for Change Training is essential in today’s dynamic workplace environment. It addresses the challenges of resolving disagreements constructively and harnessing the potential of negotiation to facilitate positive change. This training is crucial for maintaining harmonious interactions and fostering collaborative solutions in various professional settings.

Understanding the intricacies of conflict resolution and negotiation is vital for Managers, Team Leaders, HR professionals, and anyone involved in organisational development and change management. Mastering these skills is key to effectively navigating interpersonal disputes, enhancing teamwork, and driving organisational change.

The Knowledge Academy’s 1-day Conflict Resolution and Negotiation for Change Training offers a comprehensive overview of the principles and practices essential for resolving conflicts and negotiating effectively. Delegates will learn through practical examples and real-world scenarios, enabling them to apply these skills directly in their professional environments.

Course Objectives

  • To understand the fundamentals of conflict theory and its impact on individuals and organisations
  • To develop effective communication skills to de-escalate conflicts and foster collaboration
  • To master negotiation techniques to achieve win-win outcomes in complex situations
  • To identify personal and organisational biases that can hinder conflict resolution and change efforts
  • To apply mediation strategies to facilitate peaceful resolutions in diverse contexts
  • To create action plans for implementing conflict resolution and change initiatives in their workplaces
  • To cultivate empathy and emotional intelligence to navigate conflicts with sensitivity
  • To build a toolkit of conflict resolution resources and strategies for ongoing use

At the end of this training course, delegates will learn about the steps of the negotiation process to persuade the other person to agree with their point. Delegates will be able to gain insights into common negotiation mistakes and steps to avoid them. Our highly expert trainer with abundant knowledge will guide you to effectively moderate and resolve workplace disagreements to create a positive workplace environment.

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What’s included in this Conflict Resolution and Negotiation for Change Training Course?

  • World-Class Training Sessions from Experienced Instructors 
  • Conflict Resolution and Negotiation for Change Training Certificate 
  • Digital Delegate Pack

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Online Instructor-led (1 days)

Classroom (1 days)

Online Self-paced (8 hours)

Cross Cultural Communications Training Outline

Module 1: Cross-Cultural Communications

  • Defining Cross-Cultural Communication and its Benefits
  • Barriers to Cross-Cultural Communication
  • Cultural Values and Communication Styles
  • Strategies for Improving Cross-Cultural Communication

Module 2: Cultural Styles

  • Impact of Your Cultural Style
  • Diagnosing Cultural Styles of Others
  • Managing and Benefiting from Cultural Diversity
  • Inclusive Collaboration Methods

Module 3: Effective Communication in Global Virtual Teams

  • Cross-Border Communication Effectiveness
  • Language Use in International Contexts
  • Virtual Engagement Strategies
  • Inclusivity in Virtual Meetings

Module 4: Cultural Diversity

  • Understanding Organisational Cultural Diversity
  • Cultural Influence on Perspectives
  • Sensitivity to Cultural Variations
  • Leveraging Cultural Diversity for Creativity and Decision-Making
  • Harnessing Multicultural Team Skills

Module 5: Recap and Group Discussions

  • Interactive Exercises
  • Group Activities

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Who should attend this Cross Cultural Communications Training Course?

The Cross Cultural Communications Course is designed to equip participants with the skills and knowledge necessary to communicate effectively across diverse cultural contexts. This training course is especially beneficial for these professionals:

  • International Sales and Marketing Teams
  • Entrepreneurs and Startups
  • Customer Service Representatives
  • Human Resource Personnel
  • Educators and Trainers
  • Diplomats and International Relations Professionals
  • Travel and Hospitality Professionals

Prerequisites of the Cross Cultural Communications Training Course

There are no formal prerequisites for this Cross-Cultural Communications Training Course. However, a basic knowledge of communication skills and cultural awareness would be beneficial for the delegates.   

Cross Cultural Communications Training Course Overview

The Cross-Cultural Communications Course explores the dynamics of communication across different cultural contexts. It addresses the relevance of understanding cultural nuances in communication to foster effective interactions and avoid misunderstandings in multicultural environments, whether in business, diplomacy, or social settings.

Understanding Cross Cultural Communication is vital for professionals in diverse environments, including international business, multicultural teams, and global organisations. This course is essential for individuals aiming to enhance their cultural intelligence, improve cross-cultural communication skills, and build successful relationships across cultures.

The Knowledge Academy's 1-day training provides delegates practical insights and tools to excel in cross-cultural communication. Delegates learn about cultural differences in communication styles, values, norms and strategies for adapting communication to different cultural contexts. This tailored training ensures that delegates can communicate effectively and respectfully across cultures, enhancing collaboration and reducing cultural barriers.

Course Objectives

  • To understand the significance of Cross Cultural Communication in diverse environments
  • To recognise cultural differences in communication styles, values, and norms
  • To develop strategies for adapting communication to different cultural contexts
  • To enhance cultural intelligence and sensitivity in communication.
  • To improve intercultural collaboration and relationships
  • To apply learned skills through interactive exercises and case studies

Upon completing this course, delegates will possess the knowledge and skills to confidently navigate cross-cultural communication, fostering effective interactions and building successful relationships across diverse cultural backgrounds.

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What’s included in this Cross Cultural Communications Training Course?

  • World-Class Training Sessions from Experienced Instructors
  • Cross Cultural Communications Certificate
  • Digital Delegate Pack

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Online Instructor-led (1 days)

Classroom (1 days)

Online Self-paced (8 hours)

Spoken Arabic Course Outline

Module 1: Introduction to Arabic Language

  • Introduction to Arabic
  • Arabic Alphabet
  • How to Learn Arabic?
  • Where to Learn Arabic?
  • Arabic Words in English
  • Transliteration
  • Features of Arabic Language

Module 2: Greet in Arabic

  • How to Say ‘Hello’?
  • Time-Specific Greetings
  • Rose Water and Arabic Coffee
  • Observing Arab Customs and Traditions
  • Making Introductions
  • Talking About Countries and Nationalities

Module 3: Arabic Grammar

  • Introducing Nouns, Adjectives, and Articles
  • Creating Simple and Verb-Free Sentences
  • Working with Verbs

Module 4: Making Small Talk

  • Asking Key Questions
  • Talking About Yourself and Your Family
  • Making Small Talk on the Job
  • Talking About the Weather
  • Talking Numbers
  • Referring to Days and Months

Module 5: Talking on the Phone

  • Dialling Up the Basics
  • Making Plans Over the Phone
  • Leaving a Message

Module 6: Ways to Pick Up Arabic Quickly

  • Watch Arabic Television
  • Use the Dictionary
  • Read Arabic Newspapers
  • Surf the Internet
  • Use a Language Tape or CD
  • Listen to Arabic Music
  • Make Arabic-Speaking Friends
  • Watch Arabic Movies
  • Eat at a Middle Eastern Restaurant
  • Sing Arabic Songs
  • Arabic Expressions

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Who should attend this Spoken Arabic Training Course?

The Spoken Arabic Training Course is designed for individuals of diverse backgrounds who want to learn and improve their spoken Arabic communication skills. This training course can be beneficial for the professionals, including:

  • Non-Arabic Speakers
  • Business Executives
  • Customer Service Representatives
  • Tourism and Hospitality Workers
  • Diplomats and International Relations Professionals
  • Journalists and Reporters
  • Interpreters and Translators
  • Linguistic Researchers

Prerequisites of the Spoken Arabic Training Course

There are no formal prerequisites for attending this Spoken Arabic Training Course.

Spoken Arabic Training Course Overview

Spoken Arabic Training introduces delegates to conversational Arabic, emphasising its relevance in multicultural societies, business, and travel. It highlights the importance of Spoken Arabic in fostering communication, building relationships, and immersing oneself in Arab culture and traditions.

Knowing Spoken Arabic is essential for professionals working in Arab countries and for tourism, diplomacy, and multicultural environments. This course mainly benefits individuals aiming to communicate effectively with Arabic-speaking clients, colleagues, or communities. It equips them with the language skills to navigate various social and professional interactions.

The Knowledge Academy's 1-day training offers delegates practical instruction in spoken Arabic. Delegates learn basic Arabic phrases, greetings, and expressions commonly used in everyday conversations. This tailored training ensures that delegates can communicate confidently in Arabic-speaking environments, enhancing their cultural competence and facilitating meaningful interactions.

Course Objectives

  • To learn basic Arabic vocabulary and grammar for conversation
  • To practice Arabic pronunciation and intonation
  • To develop confidence in initiating and maintaining conversations in Arabic
  • To understand cultural norms and etiquette in Arabic-speaking contexts
  • To enhance language skills for social and professional interactions
  • To apply learned Arabic phrases and expressions in real-life situations

Upon completing this course, delegates will possess the language skills and confidence to engage in Spoken Arabic conversations, enabling them to communicate effectively and build relationships in Arabic-speaking environments.

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What’s included in this Spoken Arabic Training Course?

  • World-Class Training Sessions from Experienced Instructors
  • Spoken Arabic Certificate
  • Digital Delegate Pack

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Online Instructor-led (1 days)

Classroom (1 days)

Online Self-paced (8 hours)

British Sign Language Training Course Outline

Module 1: Introduction to Sign Language

  • Importance and Role of Sign Language in Deaf Communities Worldwide
  • Recognising Major Global Sign Languages

Module 2: Basics of Sign Language Communication

  • Role of Hand Shapes, Facial Expressions, and Body Language
  • Importance of Context and Non-Manual Features
  • General Syntax and Structure Overview

Module 3: Manual Alphabet and Numbers

  • Learning the Basic Manual Alphabet Common to Many Sign Languages
  • Counting in Sign Language
  • Exercise

Module 4: Everyday Vocabulary and Phrases

  • Introducing Oneself and Others
  • Expressing Feelings and Emotions
  • Basic Conversational Phrases for Daily Situations

Module 5: Questions and Responses in Sign Language

  • Forming Different Types of Questions
  • Appropriate Facial Expressions for Queries
  • Constructing and Elaborating Answers

Module 6: Grammar and Syntax Basics

  • General Sentence Structure in Sign Languages
  • Role of Time, Manner, and Place in Statements
  • Introduction to Verb Modification

Module 7: Storytelling and Narrative in Sign Language

  • Crafting Clear Narratives Using Role Shift and Perspective
  • Incorporating Classifiers and Appropriate Expressions
  • Guided Storytelling Practice

Module 8: Cultural Awareness and Etiquette

  • Introduction to Global Deaf Cultures
  • Deaf Community Values and Norms in Various Regions
  • Respectful Communication Practices

Module 9: Application and Role-Playing

  • Role-Play Scenarios for Real-World Situations

Module 10: Using Technology and Resources to Enhance Learning

  • Overview of Sign Language Learning Apps and Online Resources
  • Emphasis on Continuous Practice
  • Recommendations for Engaging with Local Deaf Communities

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Who should attend this British Sign Language Training Course?

This BSL Course is designed for anyone who wants a unique and expressive language to enrich their personal and professional interactions. This course can be beneficial for a variety of professionals, including:

  • Customer Service Representatives
  • Teachers and Educators
  • Healthcare Professionals
  • Social Workers
  • Human Resources Personnel
  • Retail and Hospitality Staff
  • Interpreters and Translators

Prerequisites of the British Sign Language Training Course

There are no formal prerequisites for attending this BSL Course.

British Sign Language Training Course Overview

British Sign Language (BSL) is a vital communication tool used by the deaf community in the United Kingdom. Learning BSL not only bridges the communication gap but also promotes inclusivity and understanding. This training course offers an immersive experience to help participants develop essential signing skills, fostering better interactions with deaf individuals in various settings.

Proficiency in BSL is crucial for fostering inclusive environments in both personal and professional contexts. Healthcare professionals, educators, customer service staff, and social workers, among others, should aim to master BSL to enhance their communication abilities. Mastering BSL not only enriches professional interactions but also demonstrates a commitment to accessibility and diversity.

This 1-day training course offered by The Knowledge Academy is designed to equip delegates with foundational BSL skills quickly and effectively. Participants will learn basic signs, phrases, and conversational techniques, enabling them to communicate more confidently with deaf individuals. The course also provides practical scenarios and interactive sessions to reinforce learning and ensure participants can apply their skills in real-life situations.

Course Objectives

  • To understand the basics of British Sign Language
  • To develop basic signing skills for everyday conversations
  • To recognise and use common signs and phrases
  • To communicate effectively with deaf individuals
  • To foster a more inclusive environment in their workplace
  • To gain confidence in using BSL in practical settings

Upon completing the course, delegates will receive a certificate of completion. This certification signifies their newly acquired skills in British Sign Language, enhancing their professional profile and demonstrating their commitment to inclusivity and effective communication.

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What’s included in this British Sign Language Training Course?

  • World-Class Training Sessions from Experienced Instructors   
  • British Sign Language Training Certificate  
  • Digital Delegate Pack 

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Online Instructor-led (1 days)

Classroom (1 days)

Online Self-paced (8 hours)

Call Centre Training Course Outline

Module 1: Plan and Manage Call-Centre Resources

  • Step-by-Step Guide to Plan and Manage Call Centre Resources
    • Define Objectives
    • Analyse Historical Data
    • Forecast Call Volumes
    • Determine Staffing Requirements
    • Schedule Agents Effectively
    • Provide Ongoing Training
    • Implement Performance Metrics
    • Monitor and Manage Real-time Adherence
    • Foster a Positive Work Environment
    • Continuously Improve Processes

Module 2: Establish and Meeting Performance Objectives

  • Selecting Criteria for Success
  • Meeting Criteria for Success

Module 3: Understand Call Waiting Standards and Customer Expectations

  • Overview
    • Call Waiting Standards
    • Customer Expectations

Module 4: Using "Downtime" and Outgoing Call Management

  • Employee Downtime
  • Outgoing Call Management

Module 5: Quality Service and Integrity

  • Introduction to Quality Service
  • Introduction to Integrity

Module 6: Tackling Bottlenecks and Celebrating Commitment

  • Bottlenecks Overview
  • Celebrating Commitment
  • Employee Commitment
  • Customer Commitment

Module 7: Providing Feedback and Encourage and Reward Commitment

  • Introduction to Providing Feedback
  • Encouraging and Rewarding Commitment

Module 8: Evaluating Call Handling in Terms of Sales and Customer Care Training

  • Call Handling and Sales
  • Call Handling and Customer Care

Module 9: Provide Effective Support and Develop the Management Skills of Team Leaders, Lead Agents and Supervisors

  • Strategies
    • Training and Development Programs
    • Mentorship and Coaching
    • Performance Feedback and Evaluation
    • Clear Roles and Responsibilities
    • Continuous Communication and Collaboration
    • Lead by Example

Module 10: Decision Making, Performance Management

  • Elements of Decision Making
  • Effective Performance Management
  • What is Customer Experience?
  • Why is Customer Experience Important?
  • Customer Experience vs Customer Service
  • Assessing Customer Experience

Module 11: Do’s and Don’ts

  • Introduction
  • Review
  • Action Plan and Q&A

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Who should attend this Call Centre Training Course?

The Call Centre Course is designed to equip delegates with the skills and knowledge necessary to effectively manage and lead call centre operations. The course is particularly well-suited for:

  • Call Centre Managers
  • Customer Service Leaders
  • Operations Managers
  • Team Leaders and Supervisors
  • Quality Assurance Managers
  • Service Delivery Specialists
  • Human Resource Professionals

Prerequisites of the Call Centre Training Course

There are no formal prerequisites for this Call Centre Management Course. However, a basic understanding of Call Centre Operations, communication and management skills would be beneficial for the delegates.  

Call Centre Training Course Overview

Call Centre Training is crucial in today's customer-centric business environment. It focuses on enhancing the efficiency and effectiveness of call centre operations, a vital aspect of customer service and support. The training addresses various elements such as leadership, technology integration, and customer interaction strategies, making it highly relevant for ensuring excellent customer experience.

Professionals in Customer Service Management, Team Leaders, and aspiring Call Centre Managers should aim to master this subject. Understanding the intricacies of Call Centre Management is vital for maintaining high service standards, driving customer satisfaction, and improving team performance. This knowledge is crucial for those looking to lead successful call centre teams in any industry.

The Knowledge Academy's 1-day Call Centre Management Training offers an intensive learning experience. It equips delegates with the latest tools and techniques for effective call centre management. Participants will gain insights into best practices, enabling them to enhance their team's productivity and deliver exceptional customer service.

Course Objectives

  • To Understand Call Centre operations and key performance indicators (KPIs)
  • To Implement effective customer service strategies
  • To Optimise workforce scheduling and management
  • To Leverage technology for Call Centre efficiency
  • To Develop leadership skills for team management
  • To Enhance customer relationship management
  • To Analyse and interpret call centre data
  • To Drive continuous improvement in call centre performance

After successfully completing the Call Centre Training Course at The Knowledge Academy, delegates will be well-equipped to lead and manage high-performing call centre teams.

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What’s included in this Call Centre Training Course?

  • World-Class Training Sessions from Experienced Instructors
  • Call Centre Management Certificate
  • Digital Delegate Pack

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Online Instructor-led (1 days)

Classroom (1 days)

Online Self-paced (8 hours)

Executive Communication Training​ Course Outline

Module 1: Introduction to Communication

  • What is Communication?
  • Nature of Communication
  • Need and Importance of Communication
  • Types of Communication
  • Communication Loop

Module 2: Leadership and Executive Communication

  • What and Who is a Business Executive?
  • What is Leadership?
  • Skill Set Needed for an Executive
  • Duties of a Business Executive
  • Difference Between Boss, Leader, and Manager
  • Leadership Styles
  • Leadership Communication Style
  • Formal and Informal Communication
  • Communication Channels, Flows, and Networks
  • Principles and Objectives of Leader’s Communication

Module 3: Negotiation and Communicating Effectively 

  • Significance of Listening 
  • Being Assertive 
  • Tools and Techniques for Negotiation
  • Effective Communication for Effective Negotiation
  • Solving Conflict
  • Engaging with Stakeholders
  • Negotiating with Stakeholders
  • Handling Difficult Situations and Manipulation Professionally 
  • Self-Assessment of Personal Negotiation Style

Module 4: Business Communication and Writing 

  • Essence of Effective Communication
  • Types and Structure Business Letters
  • Responding to Business Letters
  • Essential Business Communication Documents and Modes
    • E-Mail
    • Memorandum
    • Orders
    • Circulars
    • Notice
    • Agenda
    • Meeting Minute
    • Tender Notification 

Module 5: Barriers to Effective Communication

  • What is a Communication Barrier?
  • Types of Barriers
  • Common Barriers to Effective Communication
  • Ways to Overcome Communication Barriers
  • Keeping Word Choice and Tone Right for Communication
  • How to Communicate Concisely?
  • Ingredients of Effective Executive Communication
    • Essential Ingredients for Effective Executive Communication

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Who should attend this Executive Communication Training Course?

The Executive Communication Training Course is tailored to provide senior professionals and leaders with the tools and strategies required to communicate effectively at the executive level. This training course can be beneficial for varieties of professionals, including:

  • Executives and Business Leaders
  • Managers and Supervisors
  • Public Relations Professionals
  • Senior Managers
  • Department Heads
  • Senior HR Professionals
  • Public Relations
  • Communications Directors

Prerequisites of the Executive Communication Training Course

There are no formal prerequisites for attending the Executive Communication Training Course.

Executive Communication Training Course Overview

Executive Communication Training is pivotal in today’s business environment, where effective communication is key to success. This training focuses on refining the communication skills of professionals at executive levels, ensuring they convey their messages clearly, persuasively, and efficiently. The ability to communicate effectively influences leadership quality, decision-making processes, and overall organisational effectiveness.

This training is essential for Senior Executives, Managers, Team Leaders, and anyone aspiring to leadership roles. It enables them to articulate their vision, align teams, and engage stakeholders effectively. Mastering Executive Communication is crucial for those who aim to lead with confidence, influence others positively, and foster a collaborative work culture.

The Knowledge Academy's 1-day Executive Communication Training is designed to provide immediate, impactful improvements in communication skills. It combines theoretical understanding with practical exercises, ensuring delegates can apply these skills in real-world scenarios. This training will enhance delegates' ability to communicate strategically, lead meetings effectively, and present ideas persuasively.

Course Objectives

  • To develop exceptional interpersonal communication skills
  • To master the art of persuasive and impactful public speaking
  • To enhance their written communication abilities for executive-level documents
  • To cultivate active listening techniques for effective leadership
  • To build and maintain influential relationships with key stakeholders

After completing The Knowledge Academy's Executive Communication Training Course, delegates will possess the essential communication skills for executive roles, including improved confidence in handling challenges and conveying ideas with clarity and impact. Delegates wish to learn more about the essence of effective communication, can avail of The Knowledge Academy’s vast range of Communication Skills Courses.

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What’s included in this Business Communication Training Course?

  • World-Class Training Sessions from Experienced Instructors
  • Executive Communication Certificate
  • Digital Delegate Pack

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Online Instructor-led (1 days)

Classroom (1 days)

Online Self-paced (8 hours)

English Grammar Course Outline

Module 1: Two Methods of Learning Grammar

  • Sentence
  • Part of Sentences
  • Sentence Fragment
  • Four Basic Sentence Structures

Module 2: Nouns and Pronouns

  • Different Kinds of Nouns
  • Three Properties of Nouns
  • Fifteen Rules in Forming the Singular and Plural Noun
  • Rules in Forming Possession
  • Five Kinds of Pronoun
  • Forms of the Personal Pronouns
  • Possessive Pronoun
    • Classification of Gender

Module 3: Verbs

  • Forms of Verbs
  • Four Kinds of Verbs
  • Three Parts of Verbs
  • Tenses of Verbs
  • Six Tenses of the Verb TO BE
  • Six Tenses in Progressive Forms of Verbs
  • Two Group of Verbs
  • Verbs: Voice

Module 4: Agreement of Subject and Verb

  • Agreement of Verb with Compound Subject
  • Agreement with Collective Nouns
  • Agreement of Verbs with Indefinite Pronouns
  • Special Cases of Agreement

Module 5: Complements and Prepositions

  • Complements of Action Verbs
  • Complements of Linking Verbs
  • Two Groups of Prepositions

Module 6: Cases of Nouns and Pronouns

  • Three Cases in English
  • Cases of Nouns
  • Cases of Pronouns
  • Possessive Case of Nouns and Pronouns

Module 7: Adjectives and Adverbs

  • Three Uses of Adjectives
  • Kinds of Adjectives
  • Pronouns as Adjectives
  • Kinds of Adverbs
  • Degree of Comparison

Module 8: Preposition and Conjunctions

  • Prepositional Phrases
  • Types of Prepositional Phrases
  • Correct Use of Prepositions
  • Types of Conjunctions
  • Interjections

Module 9: Clauses

  • Two Kinds of Clauses
    • Types of Dependent Clauses
    • Adverbial Clauses
    • Subordinate Conjunctions
    • Kinds of Adverbial Clauses
    • Subordinate Conjunction Commonly Used in Adverbial Clauses of the Various Types
  • Adjective Clauses
    • Restrictive and Non-restrictive Clauses
    • Noun Clauses
    • Noun Clauses Function
  • Classifying Sentences Based on Clauses
    • Using Comma and Semicolon

Module 10: Verbal’s

  • Three Verb Form of Verbal
  • Verbal Analogy Tests
  • Gerunds

Module 11: Punctuation

  • Types of Punctuations
  • Commas
  • Capitalisations

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Who should attend this English Grammar Course?

The English Grammar Training Course is designed to enhance a professional’s understanding and usage of English Grammar rules and structures. The following are some of the professionals who can benefit by attending this course:

  • Business Professionals
  • Content Creators
  • Language Instructors
  • Communication Specialists
  • Editors
  • Proofreaders
  • English Teachers

Prerequisites of the English Grammar Course

There are no formal prerequisites for this English Grammar Training Course.

English Grammar Course Overview

The English Grammar Certification Course provides an in-depth understanding of the rules and principles governing the English language. This one-day training is designed to enhance your grammatical skills, ensuring clear and effective communication. Whether you are a native speaker or learning English as a second language, mastering grammar is essential for professional and personal growth.

Proficiency in English Grammar is crucial for professionals across various fields, including Writers, Educators, Business Executives, and Public Speakers. Mastering grammar enables precise and articulate communication, which is vital for drafting reports, delivering presentations, and engaging with diverse audiences. This course is ideal for anyone looking to improve their language skills and boost their confidence in using English correctly.

This 1-day training course offered by The Knowledge Academy will equip delegates with the necessary tools to understand and apply grammatical rules effectively. Through practical exercises and expert guidance, participants will learn to identify and correct common grammatical errors, enhancing their written and spoken communication.

Course Objectives

  • To understand the fundamental rules of English Grammar
  • To identify and correct common grammatical mistakes
  • To improve sentence structure for clearer communication
  • To enhance vocabulary usage in context
  • To develop proofreading skills for error-free writing
  • To practice effective punctuation for better readability

After completing the English Grammar Certification Course, delegates will receive a certification from The Knowledge Academy. This certification demonstrates their proficiency in English Grammar, enhancing their professional credentials and opportunities for career advancement. Delegates wish to learn more about the essence of effective communication, can avail of The Knowledge Academy’s vast range of Communication Skills Courses.

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What’s included in this English Grammar Course?

  • World-Class Training Sessions from Experienced Instructors 
  • English Grammar Certificate
  • Digital Delegate Pack

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Online Instructor-led (1 days)

Classroom (1 days)

Online Self-paced (8 hours)

Visual Communication Course Outline

Module 1: Introduction to Visual Communication

  • What is Visual Communication?
  • Importance of Visual Communication
  • How to Use Visual Communication?
  • Challenges of Visual Communication
  • Visual Communication Tools

Module 2: Types of Visual Communication

  • Process Diagram
  • Physical or Virtual Whiteboards
  • Organisational Charts
  • Infographic
  • Interactive Diagrams and Charts
  • Empathy Maps
  • Screen Recording
  • Data Visualisation
  • Kanban Boards
  • Visual Maps
  • Animation
  • GIFs

Module 3: How to Use Good Visual Communication?

  • Onboard New Employees
  • Capture Inspiration
  • Skip Writing Pages of Notes
  • Give Clear Feedback
  • Reporting Progress
  • Better Emails

Module 4: How to Improve Visual Design Skills for Non-Designers?

  • Seek Inspiration Everywhere
  • Follow the "Less is More" Approach
  • How does Texture Works?
  • Utilise Typography
  • Pay Attention to Colour
  • Use Whitespace Wisely
  • Go for Balance and Harmony
  • How to Use Size, Scale, and Proportion?

Module 5: Ways to Build Brand with Visual Communication

  • Find Signature Voice
  • Express Vision
  • Persuade Audience
  • Ability to Stand Out
  • Use Mood Boards
  • Use Emotions You Want to Elicit
  • Consistency
  • Put It to the Test
  • Iterate

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Who should attend this Visual Communication Course?

The Visual Communication Training is a comprehensive approach designed to equip delegates with the knowledge and skills needed to effectively convey messages and ideas using visual elements. This course can be beneficial for the professionals, including:

  • Graphics Designers
  • Marketing Professionals
  • Content Creators
  • Web Designers
  • Communication Specialists
  • Social Media Managers
  • Educators and Trainers

Prerequisites of the Visual Communication Course

There are no formal prerequisites for the Visual Communication Training. However, a basic understanding of graphics designing, and content creation can be beneficial.

Visual Communication Course Overview

In today’s digital era, Visual Communication Training has become increasingly significant. It encompasses the art of conveying messages and ideas through visuals, a crucial skill in a world dominated by images and multimedia. This training offers a comprehensive understanding of visual design principles, enhancing the effectiveness of communication in various professional settings.

Visual Communication Training is essential for professionals in marketing, graphic design, digital media, and communication. Its importance extends to Educators, Project Managers, and anyone involved in presenting information visually. Mastering this skill ensures that messages are not only conveyed clearly but are also engaging and impactful, making it a vital tool in any professional's arsenal.

The Knowledge Academy’s 1-day Visual Communication Training is designed to provide a quick yet thorough immersion into the world of visual communication. Delegates will learn to create compelling visual narratives, understand design aesthetics, and effectively utilise visual tools. This training will refine their skills in visual storytelling, making their communication more persuasive and memorable.

Course Objectives

  • To develop proficiency in graphic design software such as adobe creative suite
  • To master the art of creating impactful visual content for diverse media
  • To understand the principles of typography, colour theory, and layout design
  • To explore multimedia production techniques, including video and animation
  • To learn to tailor visuals for various platforms, from print to digital
  • To gain insight into the psychology of design and visual communication
  • To create a comprehensive portfolio showcasing design skills
  • To build the confidence to excel in a competitive visual communication landscape

At the end of this Visual Communication Course, delegates will be able to apply various ways for building a brand with visual communication skills successfully. They will also be able to develop their creative thinking skills and obtain the ability to come up with a unique design. Delegates wish to learn more about the essence of effective communication, can avail of The Knowledge Academy’s vast range of Communication Skills Courses.

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What’s included in this Visual Communication Training Course?

  • World-Class Training Sessions from Experienced Instructors
  • Visual Communication Training Certificate
  • Digital Delegate Pack

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Online Instructor-led (1 days)

Classroom (1 days)

Online Self-paced (8 hours)

B2B Communications Training Course Outline

Module 1: Business-to-Business Marketing Overview

  • Introduction to Business-to-Business Marketing
  • Characteristics of Business Markets
  • Types of Organisational Customers
  • Types of Business Goods and Services
  • Characteristics of B2B Marketing
  • B2B Marketing Management Approaches
  • Understanding Value and Supply Chains
  • Importance of B2B Relationships

Module 2: B2B Marketing Communication Strategy

  • Defining Marketing Communications
  • Role of Marketing Communications
  • Model of B2B Communications
  • Strategy and Planning MCs
  • B2B Branding
  • Planning B2B Marketing Communication Activities
  • Strategic Drift and Balance
  • Interorganisational Communication
  • Channel-Based Marketing Communications
  • Propensity to Share Information
  • Relationship-Based Marketing Communications
  • Agency/Client Relationships

Module 3: Tools of B2B Marketing Communications

  • Advertising and B2B Communications
  • Sales Promotion and B2B Communications
  • Control and the Use of Channel Incentives
  • Public Relations and B2B Communications
  • Direct Marketing and B2B Communications
  • Personal Selling and B2B Communications
  • Business-to-Business Media
  • Internet and B2B Marketing Communications
  • Coordinating Promotional Activities

Module 4: Personal Selling and Key Account Management

  • Role and Tasks of Personal Selling
  • Characteristics of Personal Selling
  • When Personal Selling Should be Major Part of Promotional Mix?
  • Personal Selling and Managing Relationships
  • Multiple Channel Selling
  • Sales Force
    • Management and Organisation
    • Ownership, Size, and Shape
    • Structure and Automation
  • Key Account Management

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Who should attend this B2B Communications Training Course?

The B2B Communications Training Course is tailored for professionals seeking to excel in the realm of Business-to-Business communications. This training is especially beneficial for professionals who engage in or support B2B interactions across various industries, including:

  • Sales and Business Development Professionals
  • Marketing Managers
  • Corporate Communication Specialists
  • Client Relationship Managers
  • Public Relations (PR) Professionals
  • Account Managers
  • Supply Chain and Procurement Professionals

Prerequisites of the B2B Communications Training Course

There are no formal prerequisites for this B2B Communications Training Course. However, having a foundational understanding of business principles and communication concepts can enhance the learning experience.

B2B Communications Training Course Overview

B2B Communications Training is integral in today’s interconnected business world, focusing on effective communication strategies between businesses. This training encompasses various aspects such as negotiation, networking, and digital communication, ensuring messages are conveyed clearly and efficiently in a professional context.

Professionals in sales, marketing, customer relations, and management should master B2B Communications to foster strong inter-company relationships. It’s essential for those aiming to improve client engagement, partnership building, and collaborative project success. Effective B2B communication skills are crucial for navigating the complexities of business interactions and negotiations.

The Knowledge Academy's 1-day B2B Communications Training offers a comprehensive overview, equipping delegates with the skills needed for successful business-to-business interactions. This course combines theory with practical exercises, ensuring participants can apply these communication techniques effectively in their professional roles.

Course Objectives

  • To understand the unique dynamics and challenges of B2B communication
  • To develop effective communication strategies tailored to B2B relationships
  • To master negotiation techniques for successful B2B deals
  • To harness digital tools and platforms for efficient B2B communication
  • To create persuasive and impactful B2B presentations and proposals

At the end of this B2B Communications Training Course, delegates will be able to effectively plan B2B marketing communication activities. They will also be able to efficiently use and control of channel incentives. Delegates wish to learn more about the essence of effective communication, can avail of The Knowledge Academy’s vast range of Communication Skills Courses.

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What’s included in this B2B Communications Training Course?

  • World-Class Training Sessions from Experienced Instructors
  • B2B Communications Certificate
  • Digital Delegate Pack

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Online Instructor-led (1 days)

Classroom (1 days)

Online Self-paced (8 hours)

Interpersonal Skills Training​ Course Outline

Module 1: Fundamentals

  • Communication
  • How People Communicate?
  • Process of Communication
  • What Does It Mean to be Assertive?
  • When to be Assertive?
  • Being Assertive in the Workplace

Module 2: How to Influence Others?

  • Give Them What They Want
  • Make Others Feel Important
  • Connect with Emotions
  • Empower Them
  • Respect Other People’s Opinion
  • Be a Leader, Not a Boss
  • Show Sympathy

Module 3: Understand Being More Sensitive to Feelings

  • Fundamentals of Emotional Intelligence
  • Applications of Emotional Intelligence
  • Emotional Strategies

Module 4: Selling Ideas and Products

  • Gather Information
  • Prepare a Professional Presentation
  • Pinpoint Your Targets
  • Qualify Your Targets
  • Make the Sale

Module 5: Relationship Between Boss-Subordinate

  • Introduction
  • Develop Positive Influence in People Without Authority

Module 6: Assessing and Motivating Others

  • Introduction
  • Behavioural Approach
  • Herzberg’s Motivating Factors
  • Summary of Theories
  • Tips for Motivation

Module 7: Handling Stress and Mental and Physical Health

  • Stress
  • Types of Stress
  • Causes of Stress
  • Ways of Handling Stress
  • Indicators of Mental Health

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Who should attend this Interpersonal Skills Training Course?

The Interpersonal Skills Training Course is designed to equip delegates with the skills and knowledge necessary to communicate effectively and build strong interpersonal relationships in various personal and professional settings. This training course can be beneficial to a variety of professionals, including:

  • Business Professionals
  • Team Leaders and Managers
  • Customer Service Representatives
  • Sales and Marketing Professionals
  • Project Managers
  • Educators and Trainers
  • Human Resource Personnel

Prerequisites of the Interpersonal Skills Training Course

There are no formal prerequisites for this Interpersonal Skills Training Course.

Interpersonal Skills Training Course Overview

Interpersonal Skills are crucial for effective communication and relationship building in both personal and professional settings. This training course aims to enhance your ability to interact positively with others, fostering collaboration and understanding. Mastering these skills is essential for achieving success making it a valuable asset for anyone looking to improve their social dynamics and professional relationships.

Proficiency in Interpersonal Skills is vital for professionals across various fields, including Managers, Team Leaders, Customer Service Representatives, and HR personnel. These skills facilitate better teamwork, conflict resolution, and customer satisfaction, ultimately leading to improved organisational performance. By mastering interpersonal skills, professionals can enhance their ability to influence, persuade, and build strong, lasting relationships within their teams and with clients.

This 1-day training course offered by The Knowledge Academy provides delegates with practical tools and techniques to enhance their interpersonal skills. Participants will engage in interactive sessions, role-plays, and group discussions to develop their communication, empathy, and conflict resolution abilities. By the end of the course, delegates will be equipped with the knowledge and confidence to apply these skills effectively in their workplace, leading to improved collaboration and productivity.

Course Objectives

  • To enhance verbal and non-verbal communication skills
  • To develop active listening techniques
  • To improve conflict resolution and negotiation skills
  • To foster empathy and emotional intelligence
  • To build strong, positive relationships with colleagues and clients
  • To increase influence and persuasion abilities

After completing this course, delegates will receive a certificate recognising their enhanced interpersonal skills. This certification is a testament to their commitment to personal and professional development, making them valuable assets to any organisation. Delegates wish to learn more about the essence of effective communication, can avail of The Knowledge Academy’s vast range of Communication Skills Courses.

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What’s included in this Interpersonal Skills Training Course?

  • World-Class Training Sessions from Experienced Instructors
  • Communication and Interpersonal Skills Certificate
  • Digital Delegate Pack

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Online Instructor-led (1 days)

Classroom (1 days)

Online Self-paced (8 hours)

English Speaking Course Outline

Module 1: Basic Language Structure

  • Phonology
  • Morphology
  • Semantics
  • Syntax
  • Major Approaches to Syntax
  • Computational Analysis of Syntax of ancient Indus Symbols
  • Speech Sounds
  • Mode English Language

Module 2: Communication

  • What is Communication?
  • Human Needs and Communication Skills
  • Changing Your Communication Behaviour
  • Communicative Grammar
  • Nonverbal Communication
  • Intercultural Communication

Module 3: English Grammar

  • Verb Tenses
  • Parts of Speech
  • Modal Verbs
  • Parts of the Sentence
  • Gerunds
  • Participles
  • Infinitives
  • Prepositional Phrases
  • Parallel Structures
  • Word Order and Word Choice
  • Word Forms
  • Idioms

Module 4: Pronunciation and Listening Comprehension

  • Syllables
  • Vowels and Word Stress
  • Sentence Focus and Consonants

Module 5: Dialogues

  • What is Dialogue Writing?
  • Points to Remember in Dialogue Writing
  • Tips to Write Dialogue
  • Format of Dialogue Writing
  • Basic Rules

Module 6: Basic Writing Skills

  • Punctuation
  • Grammar
  • Spelling
  • Apostrophes and Abbreviations
  • Improving Writing Skills
  • Filling in Forms
  • Writing Letters
  • Applying for a Job

Module 7: Presentation Skills

  • Personal Appearance
  • Discussions
  • Question and Answer Techniques

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Who should attend this English Speaking Course?

The English Speaking Training Course is designed for individuals of various backgrounds who want to improve their spoken English communication skills. This course is beneficial for various professionals, including:

  • Non-Native English Speakers
  • Business Executives
  • Customer Service Representatives
  • Tourism and Hospitality Workers
  • Public Speakers
  • Team Leaders and Managers
  • Project Managers

Prerequisites of the English Speaking Course

There are no formal prerequisites to attend this English Speaking Training Course.

English Speaking Course Overview

confidently, and effectively across various platforms and settings, thereby facilitating both personal and professional growth.

Proficiency in English Speaking is indispensable for professionals across a broad spectrum of industries, including business, education, healthcare, and customer service. Effective communication skills are key to advancing in one's career, securing better job opportunities, and achieving promotions. Additionally, being able to articulate thoughts clearly helps in building strong professional relationships, leading to more effective teamwork and collaboration.

This intensive 1-day training by The Knowledge Academy is designed to provide delegates with practical and actionable speaking techniques, with a strong focus on improving pronunciation, fluency, and articulation. Delegates will engage in a variety of interactive exercises and real-life scenario-based practices, all aimed at building their confidence and ability to communicate effectively in English. The training will help delegates to overcome any existing barriers in their spoken English, ensuring they leave the course with enhanced skills.

Course Objectives

  • To develop clear and articulate verbal communication skills
  • To enhance pronunciation and fluency to ensure better understanding
  • To build confidence in public speaking and everyday conversations
  • To improve listening and comprehension skills for more effective communication
  • To practise effective body language and non-verbal communication skills
  • To engage in interactive speaking exercises that simulate real-life scenarios

Upon successfully completing the course, delegates will be awarded a certification that signifies their improved English Speaking abilities. This English Speaking Certification will serve as a testament to their enhanced communication skills and dedication to personal and professional development, making them more competitive and effective in their respective fields.

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What’s included in this English Speaking Course & Certification Course?

  • World-Class Training Sessions from Experienced Instructors
  • English Speaking Certificate
  • Digital Delegate Pack

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Online Instructor-led (1 days)

Classroom (1 days)

Online Self-paced (8 hours)

Nonverbal Communication Training Course Outline

Module 1: Introduction to Nonverbal Communication

  • What is Nonverbal Communication?
  • Types of Nonverbal Communication
  • Principles of Nonverbal Communication
  • Functions of Nonverbal Communication
  • How Nonverbal Communication Affect Others?
  • How to Improve Your Nonverbal Communication Skills?
  • Importance of Nonverbal Communication

Module 2: Nonverbal Communication in the Workplace

  • What is Nonverbal Communication in the Workplace?
  • Why Nonverbal Communication Matters in the Workplace
  • Types of Effective Nonverbal Communication at Work
  • Nonverbal Communication Tips for Managers and Teams

Module 3: Body Language for Business

  • Power of Body Language
  • Importance of Body Language in Business Communication
  • How Body Language Can Impact Your Business Success?
  • Body Language Tips for Business Meetings

Module 4: Power of Facial Expression

  • What are Facial Expressions?
  • Facial Expressions and Emotions
  • Facial Expression Analysis Techniques
  • Facial Expression Analysis Technology
  • How to Read Facial Expressions?

Module 5: Adjusting Communication Attitude

  • What is Communication Attitude?
  • Effective Communication Strategies
  • How Does Attitude Affect Communication?
  • Attitude in Business Communication

Module 6: Expressions of Emotion and Communication Affection

  • Defining Emotion
  • Nonverbal Expressions of Emotions in Relationships
  • Emotional Skill in Close Relationships
  • How Do Humans Convey Affection Nonverbally?
  • Use of Nonverbal Affection Behaviours

Module 7: Nonverbal Correlates of Power and Interpersonal Dominance

  • Defining Power, Dominance, and Status
  • Relative Power and Dominant Communication in Relationships
  • Nonverbal Correlates of Power
  • Sex Differences in Power Cues
  • Reducing Power Differentials
  • Interpersonal Dominance Through Social Skill
  • Interpersonal Dominance Through Intimidation or Threat

 

 

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Who should attend this Nonverbal Communication Training?

This course on Nonverbal Communication aims to equip professionals with an understanding of the unspoken cues and body language elements that play a pivotal role in communication. This course can be beneficial for various professionals, including:

  • Public Speakers and Presenters
  • Sales and Marketing Executives
  • Human Resource Professionals
  • Customer Service Representatives
  • Team Leaders and Supervisors
  • Counsellors
  • Interviewers and Recruiters

Prerequisites of the Nonverbal Communication Training

There are no formal prerequisites required for this Nonverbal Communication Training Course.

Nonverbal Communication Training Course Overview

This Nonverbal Communication Course focuses on the crucial aspect of communication that goes beyond words. In today's interconnected world, understanding and effectively using nonverbal cues - such as body language, facial expressions, and tone - is essential for successful interpersonal interactions. This training highlights the significance of nonverbal elements in conveying messages and building relationships.

Knowledge of Nonverbal Communication is vital for professionals in leadership, sales, customer service, and counselling roles. Mastery of these skills enhances the ability to interpret others' signals and respond appropriately, leading to improved workplace interactions, negotiations, and client relations. Professionals seeking to excel in roles requiring high levels of interpersonal interaction should prioritise mastering nonverbal communication.

The Knowledge Academy's 1-day Nonverbal Communication Course offers practical insights into interpreting and utilising nonverbal cues effectively. Delegates will learn to read body language, understand the subtleties of tone and facial expressions, and apply this knowledge in real-world scenarios. This training is tailored to enhance personal and professional interactions, ensuring delegates leave with valuable skills applicable in various settings.

Course Objectives

  • To understand the concepts of facial expression and communication strategies
  • To get acquainted with interpersonal dominance through social skill
  • To acquire knowledge about emotional skills in close relationships
  • To describe the role and usage of nonverbal affection behaviours
  • To establish an understanding of the communication attitude in business
  • To know about power, dominance, and the status of interpersonal dominance

After attending this Communication Skills Course, delegates will be able to understand and apply the various types of nonverbal communication. They will also be able to implement body language tips for having a perfect business meeting. Delegates wish to learn more about the essence of effective communication, can avail of The Knowledge Academy’s vast range of Communication Skills Courses.

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What’s included in this Nonverbal Communication Training Course?

  • World-Class Training Sessions from Experienced Instructors
  • Nonverbal Communication Certificate
  • Digital Delegate Pack

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Online Instructor-led (1 days)

Classroom (1 days)

Online Self-paced (8 hours)

Spoken Dutch Training Course Outline

Module 1: Introduction to Dutch

  • Learn Basic Dutch
  • Why Learn Dutch?
  • Speak and Write Dutch

Module 2: Understand Useful Dutch

  • Benefits of Learning Dutch
  • Learn Dutch for Travel
  • Build your Business Dutch Skills
  • Immerse yourself in Dutch Culture

Module 3: Basics of Dutch Grammar

  • Dutch Verbs and Dutch Verb Conjugations
  • Dutch Nouns and Dutch Gender
  • Basic Dutch Phrases and Dutch Greetings

Module 4: Ways to Learn Dutch

  • Easiest Way to Learn Dutch
  • Dutch Self-Study
  • Dutch Practice

Module 5: Politeness and Formal Communication

  • Polite Requests and Offers
  • Formal Greetings and Introductions
  • Business and Professional Communication
  • Telephone Etiquette in Dutch
  • Writing Formal Emails in Dutch

Module 6: Cultural Nuances and Idiomatic Expressions

  • Understanding Dutch Idioms and Proverbs
  • Cultural Customs and Traditions
  • Regional Dialects and Variations
  • Celebrations and Festivals in Netherlands
  • Media and Entertainment in Dutch
  • Building Cultural Sensitivity in Communication

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Who should attend this Spoken Dutch Training Course?

This Spoken Dutch Training Course is designed for individuals of all backgrounds and professions seeking to acquire essential conversational skills in Dutch, fostering effective communication in both personal and professional settings. However, this course is more useful for:

  • Language Interpreters
  • Customer Service Representatives
  • Tour Guide or Hospitality Professionals
  • International Relations Coordinators
  • Language Instructors
  • Multilingual Call Centre Agents
  • Cross-Cultural Communication Specialists

Prerequisites of the Spoken Dutch Training Course

There are no formal prerequisites for attending this Spoken Dutch Training Course.

Spoken Dutch Training Course Overview

Spoken Dutch Training introduces learners to conversational Dutch, emphasising its relevance in multicultural societies, travel, and business. It highlights the importance of spoken Dutch in fostering communication, cultural understanding, and integration into Dutch-speaking communities worldwide.

Knowing spoken Dutch is essential for professionals in international business, tourism, diplomacy, and multicultural environments. This course mainly benefits individuals aiming to communicate effectively with Dutch-speaking clients, colleagues, or communities. It equips them with the language skills to navigate various social and professional interactions.

The Knowledge Academy's 1-day training offers delegates practical instruction in spoken Dutch. Delegates learn basic Dutch vocabulary, phrases, and expressions commonly used in everyday conversations. This tailored training ensures that delegates can communicate confidently in Dutch-speaking environments, enhancing their cultural competence and facilitating meaningful interactions.

Course Objectives

  • To learn basic Dutch vocabulary and grammar for conversation
  • To practice Dutch pronunciation and intonation
  • To develop confidence in initiating and maintaining conversations in Dutch
  • To understand cultural norms and etiquette in Dutch-speaking contexts
  • To enhance language skills for social and professional interactions
  • To apply learned Dutch phrases and expressions in real-life situations

Upon completing this Communication Skills Course, delegates will possess the language skills and confidence to engage in spoken Dutch conversations, enabling them to communicate effectively and build relationships in Dutch-speaking environments. Delegates can learn other languages and improve their communication skills in general with The Knowledge Academy’s wide range of Communication Skills Courses.

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What’s included in this Spoken Dutch Training Course?

  • World-class training sessions from Experienced Instructors
  • Spoken Dutch Training Course Certificate
  • Digital Delegate Pack

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Online Instructor-led (1 days)

Classroom (1 days)

Online Self-paced (8 hours)

Spoken French Training Course

Module 1: Introduction to Spoken French

  • Pronunciation and Phonetics
  • Basic Greetings and Expressions
  • Introducing Yourself and Others
  • Common Conversational Phrases

Module 2: Everyday Vocabulary

  • Numbers, Dates, and Time
  • Essential Vocabulary for Daily Activities
  • Shopping and Ordering in French
  • Directions and Location Phrases

Module 3: Social Interactions

  • Making Plans and Invitations
  • Discussing Hobbies and Interests
  • Describing Daily Routines
  • Expressing Opinions and Preferences

Module 4: Travel and Tourism in French

  • Booking Accommodations
  • Asking for Directions
  • Ordering Food at Restaurants
  • Transportation and Travel Phrases

Module 5: French Culture and Customs

  • Understanding Cultural Nuances
  • Celebrations and Festivals in France
  • Traditional French Cuisine
  • Politeness and Etiquette

Module 6: Work and Business Expressions

  • Workplace Vocabulary
  • Business Meetings and Correspondence
  • Job Interviews in French
  • Professional Networking Phrases

Module 7: Advanced Conversational Topics

  • Discussing Current Affairs
  • Expressing Emotions and Feelings
  • Narrating Personal Experiences
  • Handling Complex Conversations

Module 8: Practical Situations and Scenarios

  • Role-Playing Common Scenarios
  • Emergency and Medical Phrases
  • Socialising in Formal and Informal Settings
  • Fine-Tuning Spoken French Skills

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Who should attend this Spoken French Training Course?

This Spoken French Training Course is designed for anyone who wants to enhance their spoken language skills. However, this training will be beneficial for:

  • International Business Executives
  • Travel Industry Professionals
  • Language Instructors
  • Customer Service Representatives
  • Journalists and Media Professionals
  • Tourism Managers
  • Hospitality Managers

Prerequisites of the Spoken French Training Course

There are no formal prerequisites for attending this Spoken French Training Course.

Spoken French Training Course Overview

Spoken French Training introduces learners to conversational French, emphasising its relevance in multicultural societies, travel, and business. It highlights the importance of Spoken French in fostering communication, cultural understanding, and integration into French-speaking communities worldwide.

Knowing Spoken French is essential for professionals in international business, tourism, diplomacy, and multicultural environments. This course benefits individuals aiming to communicate effectively with French-speaking clients, colleagues, or communities. It equips them with the language skills to navigate various social and professional interactions.

The Knowledge Academy's 1-day training offers delegates practical instruction in spoken French. Delegates learn basic French vocabulary, phrases, and expressions commonly used in everyday conversations. This tailored training ensures that delegates can communicate confidently in French-speaking environments, enhancing their cultural competence and facilitating meaningful interactions.

Course Objectives

  • To learn basic French vocabulary and grammar for conversation
  • To practice French pronunciation and intonation
  • To develop confidence in initiating and maintaining conversations in French
  • To understand cultural norms and etiquette in French-speaking contexts
  • To enhance language skills for social and professional interactions
  • To apply learned French phrases and expressions in real-life situations

Upon completing this Communication Skills Course, delegates will possess the language skills and confidence to engage in spoken French conversations, enabling them to communicate effectively and build relationships in French-speaking environments. Delegates can learn other languages and improve their communication skills in general with The Knowledge Academy’s wide range of Communication Skills Courses.

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What’s included in this Spoken French Training Course?

  • World-Class Training Sessions from Experienced Instructors
  • Spoken French Training Certificate
  • Digital Delegate Pack

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Online Instructor-led (1 days)

Classroom (1 days)

Online Self-paced (8 hours)

Spoken German Training Course Outline

Module 1: Basics of Spoken German

  • Greetings and Farewells
  • Introducing Oneself and Others
  • Numbers and Counting
  • Days of the Week
  • Basic Questions and Answers

Module 2: Everyday Conversations

  • Shopping and Transactions
  • Ordering in Cafes and Restaurants
  • Asking for Directions
  • Making Appointments
  • Expressing Likes and Dislikes

Module 3: Travel and Transportation

  • Key Phrases for Travel
  • Using Public Transport
  • Booking Accommodations
  • Asking for and Giving Directions
  • Cultural Tips for Travellers

Module 4: Dining and Cuisine

  • German Food Vocabulary
  • Ordering Meals and Drinks
  • Table Manners and Etiquette
  • Paying the Bill

Module 5: Social Interactions and Etiquette

  • Formal and Informal Speech
  • Making Small Talk
  • Discussing Hobbies and Interests
  • Inviting and Arranging Meetings
  • Handling Social Invitations

Module 6: Work and Professional Environment

  • Office and Business Vocabulary
  • Participating in Meetings
  • Email and Telephone Etiquette
  • Discussing Projects and Plans
  • Building Relationships

Module 7: German Culture and Customs

  • Understanding German Traditions
  • Celebrations and Public Holidays
  • German Music, Art, and Literature
  • Regional Differences in Germany
  • Current Affairs and Popular Topics

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Who should attend this Spoken German Language Training Course?

This Spoken German Training Course is perfectly suited for individuals who are eager to deepen their linguistic abilities and cultural understanding of the German-speaking world. It is particularly beneficial for:

  • Business Professionals
  • Customer Service Representatives
  • Tourists
  • Language Instructors
  • Healthcare Professionals
  • Media Experts
  • Banking and Finance Experts

Prerequisites of the Spoken German Language Training Course

There are no formal prerequisites to attend this Spoken German Language Training Course.

Spoken German Training Course Overview

Spoken German Training introduces learners to conversational German, highlighting its relevance in multicultural environments, travel, and business interactions. It emphasises the importance of Spoken German in fostering communication, cultural understanding, and integration into German-speaking communities worldwide.

Knowing Spoken German is essential for professionals in various fields, including international business, tourism, and diplomacy. This course mainly benefits individuals aiming to communicate effectively with German-speaking clients, colleagues, or communities. It equips them with the language skills to navigate social and professional interactions in German-speaking contexts.

The Knowledge Academy's 1-day training provides delegates practical instruction in spoken German. Delegates learn basic German vocabulary, phrases, and expressions commonly used in everyday conversations. This tailored training ensures that delegates can communicate confidently in German-speaking environments, enhancing their cultural competence and facilitating meaningful interactions.

Course Objectives

  • To learn basic German vocabulary and grammar for conversation
  • To practice German pronunciation and intonation
  • To develop confidence in initiating and maintaining conversations in German
  • To understand cultural norms and etiquette in German-speaking contexts
  • To enhance language skills for social and professional interactions
  • To apply learned German phrases and expressions in real-life situations

Upon completing this Communication Skills Course, delegates will possess the language skills and confidence to engage in spoken German conversations, enabling them to communicate effectively and build relationships in German-speaking environments. Delegates can learn other languages and improve their communication skills in general with The Knowledge Academy’s wide range of Communication Skills Courses.

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What’s included in this Spoken German Training Course?

  • World-Class Training Sessions from Experienced Instructors
  • Spoken German Certificate
  • Digital Delegate Pack

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Online Instructor-led (1 days)

Classroom (1 days)

Online Self-paced (8 hours)

Spanish Language Training Course Outline

Module 1: Introduction to Spanish

  • Spanish Alphabets and Pronunciation
  • Greetings and Introductions
  • Common Phrases for Politeness
  • Numbers and Counting
  • Days of the Week and Months

Module 2: Basic Vocabulary

  • Colors and Shapes
  • Family and Relationships
  • Professions and Occupations
  • Food and Drinks
  • Hobbies and Interests

Module 3: Grammar Fundamentals

  • Nouns and Gender
  • Articles (Definite and Indefinite)
  • Singular and Plural Forms
  • Adjectives and Adjective Agreement
  • Basic Sentence Structure

Module 4: Everyday Communication

  • Asking for Directions
  • Ordering Food in a Restaurant
  • Shopping and Bargaining
  • Talking about the Weather
  • Describing Daily Routines

Module 5: Verb Conjugation

  • Regular Verbs (AR, ER, IR)
  • Irregular Verbs (Ser, Estar, Tener, Hacer)
  • Present Tense and Basic Verb Forms
  • Expressing Likes and Dislikes
  • Forming Questions and Negatives

Module 6: Advanced Grammar

  • Past Tense (Preterit and Imperfect)
  • Future and Conditional Tenses
  • Reflexive Verbs
  • Subjunctive Mood (Introduction)
  • Comparatives and Superlatives

Module 7: Cultural Insights

  • Spanish-Speaking Countries and Capitals
  • Traditional Festivals and Celebrations
  • Spanish Cuisine and Dishes
  • Famous Spanish Artists and Writers
  • Social Etiquette and Customs

Module 8: Practical Conversations

  • Travel and Booking Accommodation
  • Health and Medical Emergencies
  • Discussing Hobbies and Interests
  • Making Future Plans
  • Talking About the Past

Module 9: Advanced Communication

  • Giving and Receiving Directions
  • Expressing Opinions and Preferences
  • Debates and Discussions
  • Storytelling and Narratives
  • Formal and Informal Language

 

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Who should attend this Spanish Language Training Course?

This Spanish Language Training Course is designed for a diverse range of professionals and individuals. This course will benefit the following professionals:

  • Business Executives
  • Managers
  • Travel Industry Professionals
  • Language Instructors
  • International Relations Specialists
  • Sales Executives
  • Marketing Professionals

Prerequisites of the Spanish Language Training Course

There are no formal prerequisites to attend this Spanish Language Course. However, a basic understanding of English for instruction comprehension would be beneficial.

Spanish Language Course Training Course

This Spanish Language Training introduces learners to Spanish, emphasising its global relevance and popularity. Spanish is one of the most widely used languages worldwide, making it invaluable for communication, travel, and business interactions across Spanish-speaking countries and communities.

Knowing Spanish is essential for professionals in various fields, including tourism, international business, and diplomacy. This training mainly benefits individuals aiming to communicate effectively with Spanish-speaking clients, colleagues, or communities. Mastering Spanish opens up opportunities for cultural exchange, career advancement, and personal enrichment.

The Knowledge Academy's 1-day training provides delegates with practical instruction in spoken Spanish. Delegates learn basic Spanish vocabulary, phrases, and expressions commonly used in everyday conversations. This tailored training ensures that delegates can communicate confidently in Spanish-speaking environments, enhancing their cultural competence and facilitating meaningful interactions.

Course Objectives

  • To learn basic Spanish vocabulary and grammar for conversation
  • To practice Spanish pronunciation and intonation
  • To develop confidence in initiating and maintaining conversations in Spanish
  • To understand cultural norms and etiquette in Spanish-speaking contexts
  • To enhance language skills for social and professional interactions
  • To apply learned Spanish phrases and expressions in real-life situations

Upon completing this Communication Skills Course, delegates will possess the language skills and confidence to engage in spoken Spanish conversations, enabling them to communicate effectively and build relationships in Spanish-speaking environments. Delegates can learn other languages and improve their communication skills in general with The Knowledge Academy’s wide range of Communication Skills Courses. 

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What’s included in this Spanish Language Training Course?

  • World-Class Training Sessions from Experienced Instructors
  • Spanish Language Certificate
  • Digital Delegate Pack

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Online Instructor-led (1 days)

Classroom (1 days)

Online Self-paced (8 hours)

TOEFL Training Course Outline

Module 1: Introduction to TOEFL

  • Overview of the TOEFL
  • Understanding the Test Format and Sections
  • Importance of TOEFL for Academic and Professional Goals

Module 2: Reading Comprehension

  • Strategies for Effective Reading
  • Practicing Reading Comprehension Questions
  • Time Management Tips for the Reading Section

Module 3: Listening Comprehension

  • Developing Listening Skills
  • Identifying Key Information in Audio Passages
  • Dealing with Accents and Fast Speech

Module 4: Speaking

  • Speaking Section Structure
  • Pronunciation and Intonation Practice
  • Delivering Clear and Coherent Responses

Module 5: Writing

  • Structure of the Writing Section
  • Organising your Ideas in Essays
  • Grammar and Vocabulary for Effective Writing

Module 6: Vocabulary and Grammar

  • Building a Strong Vocabulary
  • Common Grammar Rules and Errors
  • Exercises to Improve Language Skills

Module 7: Test-Taking Strategies

  • Time Management During the Exam
  • Tips for Answering Multiple-Choice Questions
  • Strategies for Essay Writing

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Who should attend this TOEFL Training Course?

This TOEFL Training Course is designed for anyone who wants to enhance their English skills for academic, professional, or personal reasons. The following professionals can particularly benefit from attending this course:

  • Non-native English Speakers
  • Healthcare Professionals
  • Legal Professionals
  • Business Executives and Managers
  • Professionals Seeking International Opportunities
  • Marketing and Communications Professionals
  • Diplomats and International Relations Professionals

Prerequisites of the TOEFL Training Course

There are no formal prerequisites for attending this TOEFL Training Course.

TOEFL Training Course Overview

TOEFL Training prepares individuals for the Test of English as a Foreign Language (TOEFL), a widely recognised English proficiency assessment. This test is relevant for non-native English speakers seeking admission to English-speaking universities, immigration purposes, or employment opportunities in English-speaking countries.

Mastering the TOEFL is crucial for individuals aiming to study or work in English-speaking environments. Academics, healthcare, and technology professionals often require TOEFL scores for academic admissions, professional certifications, or visa applications. Achieving a high TOEFL score enhances opportunities for education, career advancement, and international mobility.

The Knowledge Academy's 1-day training provides delegates with comprehensive TOEFL preparation. Participants receive instruction on all sections of the TOEFL exam, including reading, listening, speaking, and writing. Through practice tests, feedback sessions, and time management and test-taking strategies, delegates are equipped with the skills needed to excel in the TOEFL exam.

Course Objectives

  • To understand the format and content of the TOEFL exam
  • To develop strategies for each section of the TOEFL exam
  • To improve reading comprehension skills for the TOEFL
  • To enhance listening comprehension skills for the TOEFL
  • To practice speaking fluently and accurately for the TOEFL
  • To refine writing skills for the TOEFL essay section

Upon completing this Communication Skills Course, delegates will be well-prepared to tackle the TOEFL exam confidently, achieving a high score that opens doors to academic and professional opportunities in English-speaking environments.

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What’s included in this TOEFL Training Course?

  • World-Class Training Sessions from Experienced Instructors
  • TOEFL Certificate
  • Digital Delegate Pack

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Not sure which course to choose?

Speak to a training expert for advice if you are unsure of what course is right for you. Give us a call on 01344203999 or Enquire.

Package deals for Communication Skills Course

Our training experts have compiled a range of course packages on a variety of categories in Communication Skills Course, to boost your career. The packages consist of the best possible qualifications with Communication Skills Course, and allows you to purchase multiple courses at a discounted rate.

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Communication Skills Course FAQs

Communication Skills Courses enhance effective information conveyance through verbal, non-verbal, and written means in personal and professional contexts. It covers interpersonal communication, feedback, and cultural sensitivity.
The Knowledge Academy’s Communication Skills Courses are essential for personal and professional growth, enhancing relationships, career success, conflict resolution, productivity, and fostering innovation.
Online Communication Skills Training with The Knowledge Academy offers flexible, personalised learning, enhancing verbal and non-verbal communication for career and personal growth.
There are generally no specific prerequisites for taking Communication Skills Courses at The Knowledge Academy. However, course requirements may vary, so checking the specific course details before pursuing them.
Completion of Communication Skills Courses at The Knowledge Academy opens doors to job opportunities in the field of PR, marketing, sales, HR, etc.
Evaluate your career goals, communication challenges, and willingness to invest time. Explore The Knowledge Academy’s vast range of Communication Skills Courses and choose the one that fits your career plan the best.
Delegates can measure the effectiveness of their improved communication skills post-training by soliciting feedback, observing increased engagement, assessing conflict resolution abilities, monitoring written communication quality, and tracking progress towards communication goals set before taking these Communication Skills Courses.
Yes, our Communication Skills Courses include modules dedicated to enhancing written communication, covering topics such as business writing, email etiquette, report writing, and crafting compelling messages for various audiences.
Communication Skills Courses addresses various challenges, including ineffective listening, unclear expression, lack of confidence, and difficulty delivering presentations. Communication Skills Courses aim to enhance overall communication effectiveness in both personal and professional settings.
The Knowledge Academy in the United Kingdom is a prestigious training provider known for its extensive course offerings, expert instructors, adaptable learning formats, and industry recognition. It's a dependable option for those seeking these Communication Courses.
The Knowledge Academy is the Leading global training provider for Communication Skills Course.
The training fees for Communication Skills Course in the United Kingdom starts from £995.
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