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Course Information

Effective Communication Skills Training Outline

Module 1: Introduction to Communication

  • What is Communication?
  • Why Communicate?
  • Whom Do We Communicate with?
  • Who is a Stakeholder?

Module 2: Communication Benefits

  • Benefits of Effective Communication
  • Consequences of Ineffective Communication
  • Engagement and Communication
  • How We Communicate?

Module 3: Process of Communication

  • Types of Communication
    • Formal
    • Informal
    • Horizontal
    • Vertical
  • Communications Channel

Module 4: Skilled Communicator

  • What is a Skilled Communication?
  • Qualities of a Good Communicator

Module 5: Individual Evaluation

  • Introduction to Individual Evaluation
  • Questions to Consider

Module 6: Communication Barriers

  • Barriers to Effective Communication
  • 7 Cs of Effective Communication

Module 7: Questioning for Effective Communication

  • Types of Questions
  • Closed Vs Open Questions
  • Probing Questions
  • Funnel Questions
  • Recall and Process Questions
  • Applying the Answers

Module 8: Listening Skills

  • Listen Effectively
  • Active Listening Skills
  • Using Language to Inspire and Motivate Audience
  • How to Find Focus When You are Speaking?

Module 9: Communication Situation

  • Methods of Communication
  • Advantages and Disadvantages of Face-to-Face Communication
  • Writing a Letter
  • Writing an Email
  • Phone Calls
  • Video Calls
  • Using Social Media
  • One Little Word
  • Non-Verbal Communication
  • Common Gesture Clusters
  • Personal Action Plan

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Who should attend this Effective Communication Skills Training Course?

The Effective Communication Skills Training Course is designed to equip participants with the skills and knowledge necessary to communicate effectively in various personal and professional situations. This Effective Communication Skills Course can be beneficial to the professionals, include:

  • Business Professionals
  • Team Leaders and Managers
  • Customer Service Representatives
  • Sales and Marketing Teams
  • Project Managers
  • Educators and Trainers
  • Human Resource Professionals

Prerequisites of the Effective Communication Skills Training Course

There are no formal prerequisites for this Effective Communication Skills Training Course. However, basic skills like active listening and public speaking would be beneficial for the delegates.



Effective Communication Skills Training Overview

In today’s interconnected world, Effective Communication Skills are paramount for personal and professional success. This course delves into the art and science of communication, focusing on enhancing interpersonal and organisational communication abilities. It addresses the challenges and complexities of effective communication in diverse environments, making it relevant for a wide range of contexts.

Professionals across all sectors, from business leaders to customer service representatives, need mastery in Communication Skills. This course is particularly crucial for those in roles that require negotiation, team coordination, and client interaction. It’s designed to benefit anyone looking to improve their ability to convey ideas clearly, respond effectively, and build stronger relationships in the workplace.

The Knowledge Academy’s 1-day training on Effective Communication Skills offers an intensive, interactive experience. It equips delegates with practical tools and techniques to communicate more effectively, both verbally and non-verbally. The training emphasises real-world applications, ensuring that participants can immediately implement their new skills in their professional environments.

Course Objectives:

  • To develop effective communication skills for enhanced relationships and teamwork
  • To understand the benefits of skilled communication in achieving organisational goals
  • To identify and overcome communication barriers to ensure effective information exchange
  • To enhance active listening skills and apply them in personal and professional contexts
  • To master various communication mediums, such as face-to-face, written, and digital interactions
  • To create a personal action plan for continuous improvement in effective communication

After attending this training, delegates will be able to build and maintain strong professional relationships through improved interpersonal communication skills. They will also be able to write compelling and impactful letters, emails, and other written communications.


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What’s included in this Effective Communication skills Course?

  • World-Class Training Sessions from Experienced Instructors
  • Effective Communication Skills Certificate
  • Digital Delegate Pack

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Why choose us

Ways to take this course

Our easy to use Virtual platform allows you to sit the course from home with a live instructor. You will follow the same schedule as the classroom course, and will be able to interact with the trainer and other delegates.

Our fully interactive online training platform is compatible across all devices and can be accessed from anywhere, at any time. All our online courses come with a standard 90 days access that can be extended upon request. Our expert trainers are constantly on hand to help you with any questions which may arise.

This is our most popular style of learning. We run courses in 1200 locations, across 200 countries in one of our hand-picked training venues, providing the all important ‘human touch’ which may be missed in other learning styles.


Highly experienced trainers

All our trainers are highly qualified, have 10+ years of real-world experience and will provide you with an engaging learning experience.


State of the art training venues

We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible


Small class sizes

We limit our class sizes to promote better discussion and ensuring everyone has a personalized experience


Great value for money

Get more bang for your buck! If you find your chosen course cheaper elsewhere, we’ll match it!

This is the same great training as our classroom learning but carried out at your own business premises. This is the perfect option for larger scale training requirements and means less time away from the office.


Tailored learning experience

Our courses can be adapted to meet your individual project or business requirements regardless of scope.


Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.


Team building opportunity

This gives your team a great opportunity to come together, bond, and discuss, which you may not get in a standard classroom setting.


Monitor employees progress

Keep track of your employees’ progression and performance in your own workspace.

What our customers are saying

Effective Communication Skills FAQs

An Effective Communication Course is a training course that improves communication skills, focusing on clarity, conflict resolution, and effective interaction in various contexts.
Effective Communication is crucial for building relationships, fostering understanding, and achieving successful outcomes in personal and professional settings. It enhances collaboration, reduces conflicts, and promotes productivity.
An Effective Communication Training Course aims to enhance verbal and non-verbal skills, promote active listening, and enable clear and confident communication, fostering better relationships and teamwork in professional settings.
Effective Communication comprises clear and concise messaging, active listening, and feedback. Clarity ensures the message is easily understood, while active listening involves giving full attention to the speaker. Constructive feedback helps in refining the communication process.
Effective Communication Certification empowers individuals with improved interpersonal skills, boosting self-confidence and enhancing personal relationships. It also enhances career prospects, as strong communication skills are highly valued by employers.
Effective Communication barriers include unclear messaging, distractions, and language differences. Emotional factors like stress can also hinder it. Overcoming these requires clarity, active listening, and empathy.
This is a 1-day training course.
In this course, you will learn about various strategies and techniques to enhance your communication abilities. Further, you will gain expertise in various communication mediums, learn to write effective messages, and create personal action plans for continuous improvement.
Before starting this course, prerequisites include public speaking skills, active listening, and familiarity with the course's subject matter.
Completing the Effective Communication Certification opens career paths in roles like public relations, communication consulting, corporate training, and leadership positions that demand strong interpersonal and communication skills.
Under this course, we cover a wide range of topics like Introduction to Communication, Individual Evaluation, Communication Barriers, and many more.
Choose The Knowledge Academy for our extensive course variety, globally recognised certifications, experienced instructors, and flexible learning options. With a strong emphasis on practical skills, it's a reputable choice for professional development and certification.
The price for Effective Communication Skills certification in the United Kingdom starts from £895
The Knowledge Academy is the Leading global training provider for Effective Communication Skills.

Why choose us


Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.


Many delivery methods

Flexible delivery methods are available depending on your learning style.


High quality resources

Resources are included for a comprehensive learning experience.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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