PeopleCert, on behalf of Axelos
Courses
Courses
Courses
Courses
Courses
Courses
Courses
Courses
Courses
Courses
Courses
Courses
Courses
Courses
Courses
Courses
Courses
Courses
Courses
Courses
Courses
Courses
Courses
Courses
Courses
Courses
Courses
Courses
Courses
Courses
Courses
Courses
Courses
Courses
Courses
Courses
Courses
Courses
Courses
Courses
Courses
Courses
Courses
Courses
Courses
Courses
Courses
Courses
Courses
Courses
Courses
Courses
Courses
Courses
Courses
Courses
Courses
Courses
Courses
Courses
Courses
Courses
Courses
Courses
Courses
Courses
Courses
Courses
Courses
Courses
Courses
Courses
Courses
Courses
Courses
Courses
Courses
Courses
Courses
Courses
Courses
Courses
Courses
Courses
Courses
Courses
Courses
Courses
Courses
Courses
Courses
Courses
Courses
Courses
Courses
Courses
Courses
Courses
Courses
Courses
Courses
Courses
Courses
Courses
Courses
Courses
Courses
Courses
Courses
Courses
Courses
Courses
Courses
Courses
Courses
Courses
Courses
Courses
Courses
Courses
Courses
Courses
Courses
Courses
Courses
Courses
01344203999 Available 24/7
close
Press esc to close
close
Fill out your contact details below and our training experts will be in touch.
If you wish to make any changes to your course, please
log a ticket and choose the category ‘booking change’
close
One of our training experts will be in touch shortly to go over your training requirements.
close
Press esc to close
Back to Course Information
Back to course information
One of our training experts will be in touch shortly to go overy your training requirements.
One of our training experts will be in touch shortly to go over your training requirements.
Course Outline
Prerequisites
Delegates must have a basic understanding of how calls are done in a call centre and essential terminology of the call centre.
Audience
This course is ideal for:
Managing a call centre successfully is as much of an art as it is a skill. Call centre management is how organisations manage the daily operations of the call centre, including forecasting, scheduling, employee training, reporting and all customer interactions.
During this 1-day Call Centre Management course, delegates will learn how to keep the team motivated and contributed towards the success of the call centre by meeting objectives. They will learn about quality service and integrity, evaluating call handling in terms of sales and customer care training, plan for operational bottlenecks, review and questions, action plans and more. Call centres are essential for creating healthy and maintaining positive relationships with customers.
This course enables delegates to make the best use of resources available, understand reports and plan for future activity of the call centre.
Why choose us
Our easy to use Virtual platform allows you to sit the course from home with a live instructor. You will follow the same schedule as the classroom course, and will be able to interact with the trainer and other delegates.
Our fully interactive online training platform is compatible across all devices and can be accessed from anywhere, at any time. All our online courses come with a standard 90 days access that can be extended upon request. Our expert trainers are constantly on hand to help you with any questions which may arise.
This is our most popular style of learning. We run courses in 1200 locations, across 200 countries in one of our hand-picked training venues, providing the all important ‘human touch’ which may be missed in other learning styles.
All our trainers are highly qualified, have 10+ years of real-world experience and will provide you with an engaging learning experience.
We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible
We limit our class sizes to promote better discussion and ensuring everyone has a personalized experience
Get more bang for your buck! If you find your chosen course cheaper elsewhere, we’ll match it!
This is the same great training as our classroom learning but carried out at your own business premises. This is the perfect option for larger scale training requirements and means less time away from the office.
Our courses can be adapted to meet your individual project or business requirements regardless of scope.
Cut unnecessary costs and focus your entire budget on what really matters, the training.
This gives your team a great opportunity to come together, bond, and discuss, which you may not get in a standard classroom setting.
Keep track of your employees’ progression and performance in your own workspace.
Simon was an absolutely fantastic trainer, it's very difficult to keep a class engaged for 2 days straight, especially in a virtual setting but Simon was amazing. I really learnt a lot and feel very glad that he was our trainer, nothing was ever too much for him. Thank you Simon!
Great trainer.
Eddie was a very good teacher and answered all of my questions well. I felt like a learnt a lot during the 3 days.
You won't find better value in the marketplace. If you do find a lower price, we will beat it.
Flexible delivery methods are available depending on your learning style.
Resources are included for a comprehensive learning experience.
"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"
Joshua Davies, Thames Water
Back to course information
We may not have any package deals available including this course. If you enquire or give us a call on 01344203999 and speak to our training experts, we should be able to help you with your requirements.
If you miss out, enquire to get yourself on the waiting list for the next day!
