Soft Skills Training for Sales Professionals Overview

Soft Skills Training for Sales Professionals Course Outline

Module 1: Introduction to Sales

  • Sales Process
  • Sales Models
  • What is Sales Skills?
  • Sales Skills Benefits
  • How to Improve Sales Skills?
  • Why Soft Skills Matter in Sales?
  • Skills for Sales Managers to Become a Better Leader
  • Types of Soft Skills That Employers Look for on Resumes

Module 2: Soft Skills Vs Hard Skills

  • What are Hard Skills?
  • What are Soft Skills?
  • What's the Difference Between Soft and Hard Skills?

Module 3: Hard Skills for Sales Professionals

  • Product Knowledge
  • Understanding of Common Business Software Tools
  • Business Communication
  • Effective Communication Skills for Sales
  • Client Engagement
  • Active Listening
  • Conflict Management and Resolution
  • Sales Presentations/Demos
  • Social Selling

Module 4: Role-Critical Skills for Sales Professionals

  • Prospecting
  • Lead Qualification
  • Contract Negotiation
  • Policy Knowledge
  • Referral Selling
  • Closing Skills
  • Customer Success

Module 5: Traits of Successful Salespeople

  • Self-Motivated/Ambitious
  • Coachable
  • Adaptable
  • Sociable
  • Responsible
  • Goal-Oriented
  • Empathetic
  • Passionate About Selling
  • Emotional Intelligence in Sales

Module 6: Soft Skills for Sales Professionals

  • Relationship Building
  • Knowing When to Shut Up
  • Time Management
  • Storytelling
  • Research/Information Gathering
  • Critical Thinking
  • Problem Solving
  • Tech Savvy
  • Collaboration
  • Ways to Improve Soft Skills

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Who should attend this Soft Skills Training for Sales Professionals Course?

This Soft Skills Training for Sales Professionals Course is designed for individuals who are involved in sales or sales-related roles and wish to enhance their interpersonal skills, communication abilities, and overall effectiveness in dealing with customers and clients. This Sales Training Course is especially beneficial for the following professionals:

  • Sales Representatives
  • Business Development Professionals
  • Sales Managers
  • Accounts Executives
  • Customer Service Representatives
  • Recruiters
  • Small Business Owners

Prerequisites of the Soft Skills Training for Sales Professionals Course

There are no formal prerequisites for this Soft Skills Training for Sales Professionals Course. However, strong communication skills and negotiation skills would be beneficial for the delegates.

Soft Skills Training for Sales Professionals Course Overview

Soft skills are characteristics and personality qualities that allow employees to interact with others and succeed at work. This training covers a wide range of themes, such as effective communication, negotiation, time management, customer service, dispute resolution, leadership, and presentation abilities.

This training equips learners with emotional intelligence, which will help them develop their self-awareness, self-regulation, motivation, empathy, and social skills. Pursuing this training helps individuals get equipped with the necessary skills and techniques to enhance their career opportunities and increase their earnings.

The Knowledge Academy’s 1-day Soft Skills Training for Sales Professionals provides delegates with in-depth knowledge about the essential soft skills needed to succeed in the sales industry. During this training, the delegates learn about tools and techniques that are needed for interacting with clients and colleagues effectively. They also learn about how to develop emotional intelligence, lead and motivate a team, and apply soft skills in real-life sales situations.

Course Objectives:

  • To equip sales professionals with the soft skills they need to succeed in their careers
  • To help sales professionals communicate more effectively with clients and colleagues
  • To enable sales professionals to negotiate deals and contracts more effectively
  • To improve sales professionals' time management skills and ability to prioritise tasks
  • To help sales professionals provide excellent customer service and handle difficult customers
  • To teach sales professionals how to resolve conflicts and disputes in a professional manner

At the end of this training, delegates learn to develop leadership skills for leading and motivating a team. They also learn to improve presentation skills for delivering engaging and effective presentations.

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What’s included in this Soft Skills Training for Sales Professionals Course?

  • World-Class Training Sessions from Experienced Instructors
  • Soft Skills Training for Sales Professionals Certificate
  • Digital Delegate Pack

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Why choose us

Ways to take this course

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led Soft Skills Training for Sales Professionals. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

Unlock your potential with The Knowledge Academy's Soft Skills Training for Sales Professionals, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.

Experience the most sought-after learning style with The Knowledge Academy's Soft Skills Training for Sales Professionals. Available in 490+ locations across 190+ countries, our hand-picked Classroom venues offer an invaluable human touch. Immerse yourself in a comprehensive, interactive experience with our expert-led Soft Skills Training for Sales Professionals sessions.

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Highly experienced trainers

Boost your skills with our expert trainers, boasting 10+ years of real-world experience, ensuring an engaging and informative training experience

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State of the art training venues

We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible

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Small class sizes

Our Classroom courses with limited class sizes foster discussions and provide a personalised, interactive learning environment

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Great value for money

Achieve certification without breaking the bank. Find a lower price elsewhere? We'll match it to guarantee you the best value

Streamline large-scale training requirements with The Knowledge Academy’s In-house/Onsite Soft Skills Training for Sales Professionals at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.

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Tailored learning experience

Leverage benefits offered from a certification that fits your unique business or project needs

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Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.

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Team building opportunity

Our Soft Skills Training for Sales Professionals offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings

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Monitor employees progress

The course know-how will help you track and evaluate your employees' progression and performance with relative ease

What our customers are saying

Soft Skills Training for Sales Professionals FAQs

Soft skills are a set of personal attributes and interpersonal skills that enable individuals to communicate effectively, build relationships, manage time efficiently, resolve conflicts professionally, lead and motivate a team, and perform other tasks necessary for success in the workplace.
There are no formal prerequisites for this Soft Skills Training for Sales Professionals course.
This course is ideal for anyone who wants to improve their soft skills and become more effective in their roles.
Soft skills are essential for sales professionals because they help them build positive relationships with clients, close deals successfully, and represent their company in a professional and effective manner. Sales professionals who possess strong soft skills are more likely to succeed in their careers.
The benefits of attending the Soft Skills Training for Sales Professionals course include improved communication skills, increased negotiation success, enhanced time management, better customer service, professional conflict resolution, stronger emotional intelligence, improved leadership skills, better presentation skills, and increased effectiveness in the workplace.
The Soft Skills Training for Sales Professionals course will provide you with the essential soft skills you need to succeed in the sales industry. By the end of the course, you will have the tools and techniques you need to communicate effectively, negotiate successfully, manage your time efficiently, provide excellent customer service, resolve conflicts professionally, develop your emotional intelligence, lead and motivate a team, deliver effective presentations, and apply your soft skills in real-life sales situations.
In this Soft Skills Training for Sales Professionals, you will learn about communication skills, negotiation skills, time management, customer service, conflict resolution, emotional intelligence, leadership, and presentation skills, and other related concepts.
The price for Soft Skills Training for Sales Professionals certification in the United Kingdom starts from £995
The Knowledge Academy is the Leading global training provider for Soft Skills Training for Sales Professionals.
Please see our Sales Training courses available in the United Kingdom
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Why choose us

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Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

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Many delivery methods

Flexible delivery methods are available depending on your learning style.

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High quality resources

Resources are included for a comprehensive learning experience.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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