Start Positive Conversations With Challenging Customers Training - United Kingdom

Who should attend this Start Positive Conversations with Challenging Customers Training Course?

The Start Positive Conversations with Challenging Customers Training Course is designed for individuals in customer-facing roles who want to enhance their skills in dealing with difficult or challenging customers. This course can benefit a wide range of professionals, including: 

• Customer Service Representatives 
• Sales Professionals 
• Retail Associates 
• Call Centre Agents 
• Hospitality Staff 
• Complaints Handlers 
• Client Relations Managers 
• Account Managers 

Prerequisites of the Start Positive Conversations with Challenging Customers Training Course 

There are no formal prerequisites for this Start Positive Conversations with Challenging Customers Training Course.

Start Positive Conversations with Challenging Customers Training Course Overview

A positive customer conversation is a key to the success of your business because a happy customer has the possibility to become a loyal customer who can help increase your revenue. It helps companies to promote loyalty, retain customers, and encourage brand advocacy. Building positive customer relationships is essential for any organisation because it increases sales, controls customer attrition, delivers invaluable marketing, boosts employee morale and turns customers. Holding the required knowledge and expertise will help individuals to climb up the ladder of success in terms of value and career opportunities.

In this 1-day Start Positive Conversations with Challenging Customers training course, delegates will gain practical knowledge of various ways to handle difficult situations with real-world customer scenarios. During this training, delegates will learn various concepts such as working with difficult customers, speaking softly, maintaining a positive relationship, using positive communication in customer service, building and maintaining trust, managing challenging customer conversations, and many more. Our experienced instructor with years of experience in providing interactive training courses will teach this course.

They will also cover various concepts such as:

• Use of positive communication in customer service
• Working with difficult customers
• Reviewing online communication
• Practising active listening
• Maintaining a positive relationship

At the end of this training, delegates will be able to create positive conversations with challenging customers effectively. They will also be able to handle difficult situations with real-world customer scenarios effectively. This training will supercharge their knowledge and expertise in managing challenging customer conversations.

What’s included in this Start Positive Conversations with Challenging Customers Training Course? 

• World-Class Training Sessions from Experienced Instructors    
• Start Positive Conversations with Challenging Customers Training Certificate 
• Digital Delegate Pack