Business Analysis Courses

accredited by

Our BCS course is accredited by BCS

Online Instructor-led (3 days)

Classroom (3 days)

Online Self-paced (24 hours)

Official BCS Certificate Business Analysis Practice Exam

BCS Certificate in Business Analysis Practice Course Outline

Module 1: Strategic Context for Business Analysis

  • Business Change Lifecycle
  • Understanding the Strategic Context
  • VMOST
  • Performance Measurement
  • Resource Audit
  • Porter’s 5 Forces
  • PESTLE Analysis and SWOT Analysis
  • Balanced Business Scorecard (BBS)
  • Generic BBS Strategy Map
  • BBS Perspectives
  • CSFs, KPIs, and Performance Targets
  • Critical Success Factors (CSF) and Key Performance Indicators (KPI’s)

Module 2: Analysing and Managing Stakeholders

  • What is a Stakeholder?
  • Business Analysis Service Framework
  • Stakeholder Engagement
  • Recipients of Business Analysis Services
  • Categories of Stakeholder
  • Components of a Business Perspective
  • Approach
  • CATWOE - Corner Shop and Public Lending Library
  • Root Definition
  • Identifying Conflicts
  • Analysing Stakeholders
  • Stakeholder Responsibilities

Module 3: Analysing the Current State

  • Investigative Techniques
  • Interviews and Interview Lifecycle
  • Workshops and Workshop Lifecycle
  • Observation
  • Scenario Analysis
  • Document Analysis
  • Surveys/Questionnaires
  • Identify an Appropriate Technique
  • Customer Journey Map
  • Rich Pictures
  • Elements of a Rich Picture
  • Empathy Mapping and Mind Maps

Module 4: Establishing the Target State

  • Conceptual Business Activity Model
  • Approach to Business Activity Modelling
  • Benefits of BAM
  • Corner Shop
  • Identifying Activities
  • Public Lending Library
  • Building the Business Activity Model
  • Library Business Activity Model
  • Some Common Errors in BAM
  • Building Consensus by Resolving Conflicts
  • Consensus BAM Rationale
  • When – Business Events
  • Improvements to the Business System
  • Identifying areas of concern (BAM)
  • TOM and POPIT™
  • Target Operating Model

Module 5: Designing and Defining the Solution

  • Design Thinking
  • Divergent and Convergent Thinking
  • Gap Analysis Process
  • POPIT™ and Gap Analysis
  • Identify the Areas of Feasibility Assessment

Module 6: Developing a Business Case

  • Structure of a Business Case
  • Categories of Costs and Benefits
  • Analysis of Costs and Benefits
  • Risk Assessment
  • Risk Management Process
  • Risk Areas
  • Risk Analysis
  • Investment Appraisal
  • Investment and Appraisal Techniques
  • Payback
  • Payback and Risk
  • Discounted Cash Flow and Net Present Value
  • Impact Assessment
  • Business Case within the Business Change Lifecycle
  • Alignment
  • Definition
  • Design
  • Implementation
  • Realisation

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Who should attend this BCS Certificate in Business Analysis Practice Course?

This course is ideal for professionals aiming to enhance their strategic Business Analysis capabilities and support effective business change through structured investigation and stakeholder engagement.

You should attend this BCS Certificate in Business Analysis Practice Course if you are:

  • Business Analyst: Developing strategic thinking and holistic analysis skills
  • Project Manager: Aligning business needs with project objectives and outcomes
  • Consultant: Advising clients on business improvement through structured analysis
  • Change Manager: Identifying and supporting key drivers for business transformation
  • Business Architect: Framing business problems and opportunities for high-level solutions
  • Aspiring Strategic Analyst: Building advanced competencies in business analysis practice

Prerequisites of the BCS Certificate in Business Analysis Practice Course

This Business Analysis Certification Course demands no formal prerequisite. However, a basic understanding of business concepts and terminology might help delegates move forward with the course.

BCS Certificate in Business Analysis Practice Course Overview

The BCS Certificate in Business Analysis Practice Course by The Knowledge Academy helps you develop the strategic skills needed to investigate business problems, evaluate options, and support effective business change initiatives.

This Business Analysis Practice Training focuses on high-level analysis, including understanding the business context, applying strategic analysis tools, identifying key issues, and evaluating solutions. You will explore techniques such as PESTLE, SWOT, and five forces analysis while learning how to define business objectives and measure benefits.

This course is ideal for Business Analysts, Consultants, Change Managers, and professionals involved in strategy, business improvement, or transformation projects. It also supports your journey towards a respected Business Analysis Certification from BCS, The Chartered Institute for IT.

BCS Certificate in Business Analysis Practice Course Objectives

  • To investigate business problems using structured analytical techniques
  • To identify opportunities for business improvement and define a business case
  • To engage stakeholders and support strategic decision-making
  • To define and justify business changes that align with organisational goals

Delivered over 3 Days, this Business Analysis Practice Training blends real-world scenarios with expert instruction. You will leave with the skills to assess business needs, develop strategic recommendations, and drive meaningful change.

Advance your Business Analysis capability with The Knowledge Academy. We provide comprehensive training, practical tools, and full support to help you achieve your Business Analysis Certification and succeed in complex business environments.

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What’s included in this BCS Certificate in Business Analysis Practice Course?

  • BCS Certificate in Business Analysis Practice Examination.
  • World-Class Training Session from Experienced Instructors.
  • BCS Certificate in Business Analysis Practice Certificate.
  • Digital Delegate Pack.

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Official BCS Certificate Business Analysis Practice Exam Information

The BCS Certificate in Business Analysis Practice exam assesses participants' understanding of business analysis principles and practices in a practical context. This certification focuses on evaluating an individual's knowledge of applying business analysis techniques to various scenarios within an organisation. The format of the exam is as follows: 

  • Question Type: Multiple Choice 
  • Total Questions: 40 
  • Total Marks: 40 Marks  
  • Pass Mark: 65%, or 26/40 Marks 
  • Duration: 60 minutes 
  • Open Book/ Closed Book: Closed Book

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accredited by

Our BCS course is accredited by BCS

Online Instructor-led (3 days)

Classroom (3 days)

Online Self-paced (24 hours)

Official BCS Certificate in Requirements Engineering Exam

BCS Practitioner Certificate in Requirements Engineering Course Outline

Module 1: Define Requirements Approach and Project Scope

  • What is a Requirement?
  • Requirements Engineering Framework
  • Rationale for Requirements Engineering
  • Requirements and Business as Usual
  • Origin of Requirements
  • Planning Your Approach
  • Definition of a Project
  • Business Inputs to Requirements
  • Business Case
  • Terms of Reference (ToR)
  • Project Initiation Document (PID)
  • Common Problems
  • Origin of Errors
  • Correction Cost

Module 2: Elicit Requirements

  • Knowledge Types
  • Knowledge Types: Tacit
  • Knowledge Types: Tacit Vs Explicit
  • Tacit to Explicit Knowledge
  • Elicitation Techniques
  • Interviews
  • Interview Lifecycle
  • Workshops
  • Workshop Lifecycle
  • Observation
  • Scenario Analysis
  • Document Analysis
  • Identify an Appropriate Technique

Module 3: Record Requirements

  • Categories of Requirement
  • Hierarchy of Requirements
  • Business Objectives to Solution Delivery
  • Business: General Requirements
  • Business: Technical Requirements
  • Solution Requirements
  • Solution: Functional Requirements
  • Functional Requirement Examples
  • Solution: Non-Functional Requirements (NFR)
  • Uncovering Non-Functional Requirements
  • Why Document?
  • Documentation Styles
  • Characteristics to Document
  • User Stories
  • User Story Characteristics

Module 4: Build Models and Prototypes to Represent the Requirements

  • Modelling the Business Context for IT Systems
  • Purpose of Modelling Requirements
  • Modelling Functionality and Data
  • What is a Use Case?
  • Use Cases
  • Use Case Diagram Levels
  • Actors and the System Boundary
  • Use Case Notation
  • ‘Include’ Relationship
  • ‘Extend’ Relationship
  • Reminder: Use Case Diagram
  • Individual Use Case Documentation
  • Use Case Description: Elements
  • Use Case Description Template
  • Use Case Description Example
  • Main and Alternate Flows
  • Column/Table Use Case Format
  • Modelling Data
  • Why Model Data?
  • Class Diagrams
  • Class     
  • Attributes
  • Multiplicity of the Association
  • Reading the Class Model
  • Modelling Requirements
  • Requirements Supported
  • CRUD Matrix
  • CRUD Matrix – Cross Checking
  • Prototyping
  • Prototyping Requirements
  • Types of Prototype

Module 5: Collaborate and Communicate with Stakeholders to Clarify Requirements

  • What is a Stakeholder?
  • Stakeholders Involved in RE
  • Reviews
  • During the Review
  • Post – Review
  • Agile Validation
  • Business Requirements Documents

Module 6: Analyse, Prioritise, and Assure the Quality of Requirements

  • Analysis in Context
  • Requirements, Not Solutions
  • Poorly Expressed Requirements
  • Business Rules
  • Quality Checklist
  • INVEST
  • Slicing Requirements
  • Feasibility
  • Testability
  • Overlaps and Duplication
  • Conflicts
  • Ambiguity
  • Structuring Requirements
  • Priority (MoSCoW)

Module 7: Conduct User Analysis and Profiling

  • User Role Analysis
  • Personas
  • Customer Journey Map

Module 8: Requirements Management and Traceability

  • Requirements Management
  • Fundamentals for Management
  • Baselining and Version Control
  • Change Control
  • Sources of Change
  • Traceability

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Who should attend the BCS Practitioner Certificate in Requirements Engineering Course?

This course is ideal for professionals involved in gathering, analysing, validating, and managing requirements throughout the project lifecycle to ensure successful solution delivery.

You should attend this BCS Practitioner Certificate in Requirements Engineering Course if you are:

  • Business Analyst: Strengthening skills in requirements elicitation and documentation
  • Project Manager: Ensuring clear, agreed requirements for effective project execution
  • Product Owner: Defining user needs and prioritising features accurately
  • Solution Designer: Translating requirements into practical, user-centred designs
  • IT Consultant: Advising clients on best practices in requirement definition
  • Aspiring Requirements Engineer: Building essential competencies in structured requirements engineering

Prerequisites of the BCS Practitioner Certificate in Requirements Engineering Course

This Business Analysis Course doesn't mandate specific prerequisites. However, it's beneficial for learners to have some understanding of IT and business environments, as well as basic familiarity with projects.

BCS Practitioner Certificate in Requirements Engineering Course Overview

The BCS Practitioner Certificate in Requirements Engineering Course by The Knowledge Academy provides a structured approach to discovering, analysing, validating, and managing business requirements that support successful solutions.

Clear and well-managed requirements are crucial for delivering effective change. This Requirements Engineering Training covers the complete lifecycle of requirements, including elicitation techniques, documentation standards, stakeholder engagement, validation methods, and traceability. You will learn to align requirements with business objectives and ensure solution quality.

This course is ideal for Business Analysts, Project Managers, Product Owners, and professionals involved in change or IT projects. It also prepares you for a globally recognised Requirements Engineering Certification from BCS, The Chartered Institute for IT.

BCS Practitioner Certificate in Requirements Engineering Course Objectives

  • To understand the principles and importance of requirements engineering
  • To apply techniques for eliciting, analysing, and validating requirements
  • To document requirements using recognised standards and formats
  • To manage changes, traceability, and stakeholder agreement

Delivered over 3 days, this Requirements Engineering Training offers practical exercises and real-world scenarios to build confidence and skill. You will leave with the ability to gather clear requirements that lead to effective solutions and stakeholder satisfaction.

Strengthen your role in change delivery with The Knowledge Academy. We provide expert instruction, hands-on learning, and full support to help you achieve your Requirements Engineering Certification and thrive in business analysis roles.

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What’s included in the BCS Practitioner Certificate in Requirements Engineering Course?

  • BCS Practitioner Certificate in Requirements Engineering Examination
  • World-class training sessions from Experienced Instructors
  • BCS Practitioner Certificate in Requirements Engineering Certificate
  • Digital Delegate pack

Show moredown

BCS Certificate in Requirements Engineering Exam Information

The BCS Certificate in Requirements Engineering Exam assesses participants' understanding of requirements engineering principles and practices. This BCS Certificate in Requirements Engineering exam is formatted in the following way: 

  • Question Type: Multiple Choice 
  • Total Questions: 40 Questions 
  • Total Marks: 40 Marks 
  • Pass Marks: 65%, or 26/40 Marks 
  • Duration: 60 Minutes 
  • Open Book/Closed Book: Closed book

Show moredown

accredited by

Our BCS Exam 1 course is accredited by BCS

Online Instructor-led (2 days)

Classroom (2 days)

Online Self-paced (16 hours)

Official BCS Certificate in Modelling Business Processes Exam

BCS Practitioner Certificate in Modelling Business Processes Training Course Outline

The content of this Business Analysis Training Course covers a range of subjects to provide delegates with a broad understanding of Modelling Business Processes.

Module 1: Context for Business Process Modelling

  • Business Systems and IT Systems
  • Some Definitions of ‘Process’
  • Processes
  • Why Model Business Processes?
  • Mapping Vs Modelling
  • Role of IT in Businesses
  • Approaches to Business Process Modelling
  • Hierarchy of Business Processes
  • Process Levels
  • Functional View of an Enterprise
  • Functional Vs Process View
  • Advantages of Process View
  • Organisation Chart View of an Enterprise
  • Process View

Module 2: Modelling at Enterprise Level

  • Enterprise View of Process Hierarchy
  • Map Before Model
  • SIPOC View of the Enterprise
  • Harmon Model of the Organisation
  • Enterprise View of Business Process SIPOC
  • Core Operation – Home Cinema Example
  • Supporting Processes
  • At Home Cinema – Process Map
  • Enterprise Level Process Model
  • Value Proposition
  • Relationship and Image Aspects
  • Porter’s Value Chain
  • Porter’s Value Chain– Manufacturing Example
  • Manufacturing Value Chain to Manufacturing Process Map
  • Porter’s Value Chain– Manufacturing Example
  • Value Chain for Service Enterprises

Module 3: Modelling at the Event-Response Level

  • Event-Response View of Process Hierarchy
  • Process Elements
  • Actors
  • Business Rules
  • Customer
  • Business Events
  • Process Elements Examples
  • Process Elements Example– Alternate View
  • Business Process Modelling Technique
  • Process Dependency Vs Process Flow
  • Why Model Business Processes?
  • Process Modelling Notations
  • BPMN
  • UML Activity Diagrams
  • Notation-Swim Lanes
  • Notation-Start
  • Notation-Tasks
  • What is a Task?
  • Identifying Tasks
  • Notation
    • Flows
    • Decisions
    • Merges
    • Forks and Joins
    • Finish
  • UML Notation - Reminder
  • Purpose of Measuring Process Performance
  • Measuring Processes
  • Timelines
  • Process Management

Module 4: Modelling at the Actor-Task Level

  • Actor-Task View of Process Hierarchy
  • What is a Task?
  • Task Analysis
  • Example Task Narrative for at Home Cinema
  • Example Task Description for Take Payment Task
  • Documenting Business Rules
  • Task Performance Measures
  • Documenting the Steps of a Task
  • Task Steps Shown as Activity Diagram
  • Use Case Descriptions
    • Header
    • Flows
  • Structured English Conventions and Constructs
  • DOWHILE Vs DOUNTIL
  • Task Steps Shown Using Structured English

Module 5: Improving Business Processes

  • Identifying Process Problems
  • Possible Process Flow Problems
  • Potential Process Flow Improvements
  • Robotic Process Automation (RPA) in Process Improvement
  • Unsatisfactory Performance
  • Challenging Business Rules
  • Task Analysis
  • Typical NVAs
  • Scenario Analysis
  • Challenging Assumptions
  • RPA Key Benefits
  • Alternative Approaches to Change
  • Importance of Overall View
  • Modelling the To-Be Processes
  • Gap Analysis - Identifying IT System Requirements
  • Gap Analysis – the COTS Approach

Module 6: Managing and Implementing Change

  • Gap Analysis
  • Taking a Holistic Approach
  • POPIT
  • How POPIT Helps?
  • Implementing Business Change
  • Pros and Cons

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Who should attend the BCS Practitioner Certificate in Modelling Business Processes Training Course?

The BCS Certificate in Modelling Business Processes Course is designed for individuals who are involved in or interested in the field of business process modelling  and management. This Business Analysis Course is particularly beneficial for the following professionals:

  • Business Analysts
  • Systems Analysts
  • Process Analysts
  • Process Improvement Specialists
  • Business Process Managers
  • Quality Assurance Professionals
  • Operations Managers

Prerequisites of the BCS Practitioner Certificate in Modelling Business Processes Training Course

There are no formal prerequisites for attending this BCS Certificate in Modelling Business Processes Course. However, a basic understanding of business operations would be beneficial.

BCS Practitioner Certificate in Modelling Business Processes Course Overview

Business Process Modelling is crucial for those involved in fields like project management, business analysis, and process improvement. It involves graphically representing business processes to identify inefficiencies, improve workflow, and facilitate stakeholder communication. Organisations can streamline operations, enhance customer satisfaction, and achieve strategic goals by understanding and applying business process modelling techniques.

Proficiency in business process modelling is essential for Business Analysts, Process Architects, Project Managers, Business Change Managers, and anyone involved in optimising organisational processes. Professionals can effectively visualise, analyse, and improve business processes by mastering business process modelling techniques, contributing to organisational efficiency and success.

The 2-day training on Business Analysis comprehensively covers all the essential topics, enabling delegates to develop a thorough understanding of modelling business processes. Throughout the training, participants will delve into various aspects, including the context for business process modelling, process levels, implementing business change, outline process mapping, business events, potential process flow improvements, and more.

Course Objectives

  • To evaluate the role of IT, including Robotic Process Automation (RPA), in process improvement
  • To manage and implement change in business processes
  • To understand the fundamental concepts of business process modelling and its role in organisational improvement
  • To identify and analyse business processes using various modelling techniques
  • To communicate business process models effectively to stakeholders
  • Identify areas for process improvements and rank opportunities for better results.

Upon completing theBCS Practitioner Certificate in Modelling Business Processes Training Course, delegates will have acquired the skills and knowledge to proficiently analyse and model business processes across various levels, including enterprise-wide, event-response, and actor-task levels.

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What’s included in the BCS Practitioner Certificate in Modelling Business Processes Training Course?

  • BCS Practitioner Certificate in Modelling Business Processes Examination 
  • World-class training sessions from Experienced Instructors 
  • BCS Certificate in Modelling Business Processes Certificate 
  • Digital Delegate Pack

Show moredown

BCS Practitioner Certificate in Modelling Business Processes Exam Information

The BCS Practitioner Certificate in Modelling Business Processes is designed for those who wish to gain understanding of a range of business process modelling and analysis techniques, know how they are used, and identify when to use them. This BCS Practitioner Certificate in Modelling Business Processes Exam is formatted in the following way: 

  • Question Type: Multiple Choice 
  • Total Questions: 40 Questions 
  • Total Marks: 40 Marks 
  • Pass Mark: 65%, or 26/40 Marks 
  • Duration: 60 Minutes 
  • Open Book/Closed Book: Closed book

Show moredown

accredited by

Our BCS course is accredited by BCS

Online Instructor-led (2 days)

Classroom (2 days)

Online Self-paced (16 hours)

Official BCS Foundation Certificate in Organisational Behaviour Exam

BCS Foundation Certificate in Organisational Behaviour Course Outline

Module 1: Organisational Principles

  • What is an Organisation?
  • What is an Organisation Structure?
  • Elements of Organisational Structure
  • Six Structure Levels
  • Leavitt Diamond
  • Death and Span of Control
  • Implications of Span of Control
  • Important Terms
  • Line Management Relationships
  • Staff Relationships
  • Functional Relationships
  • Types of Jobs
  • Formalisation of Rules and Procedures
  • Centralisation/ Decentralisation
  • Budgets and Departmentalised Business
  • Porter’s Five Forces
  • Value Proposition
  • Value Stream

Module 2: Operating Models

  • Functional
  • Divisional – Product or Service/ Geography/ Customer
  • Matrix
  • Team-Based – Cross Functional/ Project
  • Recognise Organisational Boundaries
  • Boundaryless Organisations
  • Outsourcing
  • Offshoring
  • Hollow Organisation Structures
  • Modular Organisation Structures
  • Virtual Organisations
  • Collaborative Organisations
  • Agile Organisations

Module 3: Organisational Motivation, Behaviour, and Culture

  • Organisational Motivation (Object Management Group (OMG) Business Motivation Model)
  • Organisational Effectiveness and Balanced Scorecard
  • Critical Success Factors (CSF) and Key Performance Indicators (KPIs)
  • Deal and Kennedy Model of Corporate Culture
  • Handy’s Model of Organisational Culture
  • Cultural Web
  • National Culture
    • Brooks Factors Affecting National Culture
    • Hofstede Five Dimensions of National Culture
    • Strong, Weak, and Appropriate Cultures

Module 4: Group Formation

  • Overview of Groups
  • Characteristics of Group
  • Group Dynamics
  • Types of Group Tasks
  • Formal and Informal Organisation
  • Social Networks of Informal Groups
  • Homan’s Theory of Group Formation
  • Tuckman and Jensen’s Theory of Group Development

Module 5: Principles of Financial Reporting

  • Finance Fundamentals
  • Key Financial Terms
  • Financial Reports
  • Statement of Financial Position
  • Income Statement
  • Cash Flow
  • Costing and Pricing
  • Types of Cost
  • Break Even and Contribution Analysis

Module 6: Project Finance

  • Financial Case
  • Costs and Benefits
  • Benefits Categories
  • Investment and Appraisal Techniques

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Who should attend the BCS Practitioner Certificate in Modelling Business Processes Training Course?

This course is ideal for individuals aiming to understand how people, processes, and structures influence behaviour within organisations and how to support effective change.

You should attend this BCS Foundation Certificate in Organisational Behaviour Course if you are:

  • Business Analyst: Understanding organisational dynamics to support analysis and change
  • HR Professional: Enhancing knowledge of team behaviour and organisational culture
  • Change Manager: Supporting smoother transitions through behavioural insights
  • Project Manager: Managing teams with greater awareness of organisational structures
  • Team Leader: Improving communication, motivation, and team performance
  • Aspiring Organisational Development Professional: Building core knowledge in organisational behaviour

Prerequisites of the BCS Practitioner Certificate in Modelling Business Processes Training Course

There are no formal prerequisites for attending this BCS Certificate in Modelling Business Processes Course. However, a basic understanding of business operations would be beneficial.

BCS Practitioner Certificate in Modelling Business Processes Course Overview

The BCS Practitioner Certificate in Modelling Business Processes Course by The Knowledge Academy equips you with the practical skills to map, analyse, and improve business processes that drive organisational performance and change.

Understanding and improving business processes is key to delivering efficiency and value. This Business Process Modelling Training covers process modelling techniques, the use of standard notations, and the identification of performance issues and improvement opportunities. You will learn how to define as-is and to-be processes and support business transformation through effective process design.

This course is ideal for Business Analysts, Process Designers, Change Managers, and professionals involved in operations or transformation projects. It also prepares you for a respected Process Modelling Certification awarded by BCS, The Chartered Institute for IT.

BCS Practitioner Certificate in Modelling Business Processes Course Objectives

  • To identify, document, and analyse business processes using standard techniques
  • To define process improvements that support business goals
  • To use modelling tools to represent current and future states clearly
  • To support effective communication with stakeholders through process models

Delivered over 2 days, this Business Process Modelling Training blends theoretical knowledge with practical application. You will leave with the tools and confidence to drive process improvements across departments and projects.

Enhance your ability to model and optimise business processes with The Knowledge Academy. We provide expert-led training and full support to help you achieve your Process Modelling Certification and succeed in process-focused roles.

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What’s included in the BCS Foundation Certificate in Organisational Behaviour Course?

  • BCS Foundation Certificate in Organisational Behaviour Examination
  • World-class training sessions from Experienced Instructors
  • BCS Foundation Certificate in Organisational Behaviour Certificate 
  • Digital Delegate Pack

Show moredown

Official BCS Foundation Certificate in Organisational Behaviour Exam Information

The BCS Foundation Certificate in Organisational Behaviour exam assesses participants' understanding of foundational principles and concepts related to organisational behavior. The format of the exam is as follows: 

  • Question Type: Multiple Choice 
  • Total Questions: 40 
  • Total Marks: 40 Marks 
  • Pass Mark: 65%, or 26/40 Marks 
  • Duration: 60 minutes 
  • Open Book/ Closed Book: Closed Book

Show moredown

accredited by

Our BCS course is accredited by BCS

Online Instructor-led (3 days)

Classroom (3 days)

Online Self-paced (24 hours)

BCS Foundation Certificate in Digital Business Change Exam

BCS Foundation Certificate in Digital Business Change Training Course Outline

Module 1: Change Principles

  • Business Change Lifecycle
  • Drivers of Change
  • Risk Appetite and Categories

Module 2: Aligning Change with the Business

  • Techniques for Analysing External
  • Techniques for Internal Environments
  • SWOT Analysis Components and Purpose
  • Cultural Web Framework for Analysing Organisational Culture
  • Organisational Performance Measurement Techniques
  • Enterprise Architecture Components
  • Ethical Considerations of Digital Change

Module 3: Identifying Change

  • Purpose, Advantages, and Disadvantages of Investigation Techniques
  • Techniques for Recording Business Situations
  • Stakeholder Identification Using Stakeholder Wheel
  • Power/Interest Grid for Stakeholder Analysis
  • Business Process Modelling
  • Customer Journey Mapping
  • Use of POPIT ™ in Gap Analysis
  • Developing Options Process
  • Three Main Areas for Evaluating the Feasibility of Options
  • Identifying Change in Agile Environments
  • Design Thinking for Generating Options

Module 4: Change Requirements

  • Establishing Change Requirements Process
  • Roles and Responsibilities in Requirements Establishment
  • Types of Requirement
  • Principles of User-Centred Design
  • Design Principles of Web Content Accessibility Guidelines (WCAG)
  • Configuration Management and Change Control

Module 5: Business Case

  • Structure and Content of a Business Case
  • Payback Investment Appraisal Technique
  • Business Case Development in Agile Environment

Module 6: Design and Development

  • Linear and Incremental Development Lifecycles
  • Agile Development Lifecycle
  • Values of the Agile Manifesto
  • Techniques in Business Acceptance Testing

Module 7: Change Implementation

  • CPPOLDAT Framework for Readiness Assessment
  • Strategies for Implementing Solutions
  • Stages of Human Response to Change
  • Techniques for Gathering Post-Implementation Feedback

Module 8: Benefits Management

  • Examples of Benefits
  • Elements of a Benefits Plan
  • Purpose and Processes of a Benefits Review

Show moredown

Who should attend this BCS Foundation Certificate in Organisational Behaviour Course?

This course is ideal for individuals aiming to understand how people, processes, and structures influence behaviour within organisations and how to support effective change.

You should attend this BCS Foundation Certificate in Organisational Behaviour Course if you are:

  • Business Analyst: Understanding organisational dynamics to support analysis and change
  • HR Professional: Enhancing knowledge of team behaviour and organisational culture
  • Change Manager: Supporting smoother transitions through behavioural insights
  • Project Manager: Managing teams with greater awareness of organisational structures
  • Team Leader: Improving communication, motivation, and team performance
  • Aspiring Organisational Development Professional: Building core knowledge in organisational behaviour

Prerequisites of the BCS Foundation Certificate in Organisational Behaviour Course

There are no formal prerequisites for attending the BCS Foundation Certificate in Organisational Behaviour Course. However, a basic understanding of organisational structures and business operations can be advantageous for pursuing this Business Analysis Course.

BCS Foundation Certificate in Organisational Behaviour Course Overview

The BCS Foundation Certificate in Organisational Behaviour Course by The Knowledge Academy introduces the principles of how individuals and teams behave within organisations, helping you understand workplace dynamics and support effective business change.

Understanding organisational behaviour is essential for improving communication, collaboration, and performance. This Organisational Behaviour Training covers key areas such as motivation, leadership, team development, culture, structure, and decision-making. You will explore how these factors influence employee behaviour and organisational effectiveness.

This course is ideal for Business Analysts, Change Professionals, Team Leaders, and anyone involved in managing or influencing people in a business environment. It also prepares you for a globally recognised Organisational Behaviour Certification from BCS, The Chartered Institute for IT.

BCS Foundation Certificate in Organisational Behaviour Course Objectives

  • To understand individual and group behaviour in organisational settings
  • To explore leadership styles, motivation theories, and team development models
  • To analyse organisational structures and cultural influences
  • To support change initiatives through behavioural insight

Delivered over 2 days, this Organisational Behaviour Training provides a practical foundation in behavioural science as it applies to the workplace. You will leave with valuable insights to support team performance and organisational change.

Build stronger teams and lead with insight through The Knowledge Academy. We offer expert-led learning and full support to help you achieve your Organisational Behaviour Certification and advance your career in business analysis or change management.

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What’s included in the BCS Foundation Certificate in Digital Business Change Training Course?

  • BCS Foundation Certificate in Digital Business Change Examination
  • World-Class Training Sessions from Experienced Instructors
  • BCS Foundation Certificate in Digital Business Change Certificate
  • Digital Delegate Pack

Show moredown

BCS Foundation Certificate in Digital Business Change Exam Information

The BCS Foundation Certificate in Digital Business Change exam evaluates a candidate’s comprehensive understanding of the principles, methodologies, and tools essential for managing digital business change effectively. The format of the exam is as follows:

  • Question Type: Multiple Choice 
  • Total Questions: 40 
  • Total Marks: 40 Marks 
  • Pass Mark: 65%, or 26/40 Marks 
  • Duration: 60 Minutes 
  • Open Book/Closed Book: Closed book

Show moredown

accredited by

Our BCS course is accredited by BCS

Online Instructor-led (3 days)

Classroom (3 days)

Online Self-paced (24 hours)

Official BCS Foundation Certificate in IS Project Management Exam

BCS Foundation Certificate in IS Project Management Course Outline

The following outline contains the aims and objectives that shall be covered during the course. 

Module 1: Projects and Project Work

  • What is a Project?
  • Business-as-Usual
  • Project
  • Project Management Problems
  • Development Process Models
  • PRINCE2® Methodology
  • AGILE® Methodology
  • System Development Life Cycle
  • Concept of Initiation
  • Elements of Project Management
  • Project, Stage, Team, and Project Plans
  • Contents of a PID and PRINCE2® PID
  • Cost/Benefit Analysis
  • Net Present Value and Payback Period
  • Implementation Strategies

Module 2: Project Planning

  • Approaches to Planning
  • Product Based Planning Benefits
  • Product Breakdown Structure
  • Product Flow Diagram
  • Activity Planning
  • Precedence Network Conventions
  • Activity Network
  • Estimating Elapsed Time
  • Layout of an Activity Box
  • Activity Span
  • Resource Histograms and Gantt Chart

Module 3: Monitoring and Control

  • Project Control Life Cycle Steps
  • What Should We Monitor?
  • How Should We Measure?
  • Apply Control Through Reporting
  • Team Meetings
  • Project Board Meetings
  • Highlight Report
  • Take Corrective Action
  • Standard Control Strategies
  • Cumulative Resource Chart and Earned Value Analysis

Module 4: Change Control and Configuration Management

  • Change Management
  • Change Management Roles
  • Change Management Process
  • Configuration Management and Item

Module 5: Quality

  • Phillip Crosby
  • Quality Characteristics
  • Establishing Quality Requirements
  • Product Description
  • Elements of Quality Management
  • Detecting Defects
  • Roles in Quality Reviews
  • Walkthrough of an Inspection
  • Dynamic Testing
  • Evaluating Suppliers
  • ISO 9001:2000 Principles

Module 6: Estimating

  • Generic Techniques
  • Expert Judgement (Delphi)
  • Top-Down Estimates and Bottom-Up Estimates
  • Parametric
  • Function Points
  • Analogy
  • Checklist

Module 7: Risk

  • Overview
  • Where do Risks Come From?
  • Types of Risk
  • Risk Management
  • Risk Identification Techniques
  • Identifying and Assessing the Risks
  • Approaches to Risk
  • Risk Impact
  • Probability Impact Grid
  • Risk Responses

Module 8: Project Communications and Organisation

  • Projects and Programmes
  • Identifying Stakeholders
  • Organisation Framework
  • PRINCE2® Organisation Structure
  • Project Board, Project Manager, and Stage Manager
  • Team Leader(s) and Member(s)
  • Project Support Office
  • Project and Quality Assurance Function
  • Project Team and Matrix Management
  • Belbin Types
  • Management Styles
  • Communication and Categorised Methods

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Who should attend this BCS Foundation Certificate in IS Project Management Course?

This course is ideal for individuals seeking to understand the principles, processes, and practices involved in managing information systems (IS) projects successfully.

You should attend this BCS Foundation Certificate in IS Project Management Course if you are:

  • Aspiring Project Manager: Building core knowledge in IS project planning and execution
  • IT Professional: Gaining insight into structured approaches for managing tech projects
  • Business Analyst: Supporting IS project delivery through effective analysis and coordination
  • Team Leader: Overseeing small-scale IS initiatives and project tasks
  • Project Support Staff: Assisting in documentation, scheduling, and resource management
  • Career Starter or Career Changer: Entering project management with a strong IS focus

Prerequisites of this BCS Foundation Certificate in IS Project Management Course

There are no formal prerequisites for the BCS Foundation Certificate in IS Project Management Course. However, a basic understanding of IT concepts and exposure to IT projects might help delegates move forward with the course.

BCS Foundation Certificate in IS Project Management Course Overview

The BCS Foundation Certificate in IS Project Management Course by The Knowledge Academy provides a solid introduction to managing information systems projects, helping you deliver value through effective planning, execution, and control.

Project management plays a vital role in ensuring the success of IT and digital initiatives. This Project Management Training covers key topics such as project lifecycles, roles and responsibilities, risk and quality management, business case development, and stakeholder communication. It is mapped to real-world IS project environments and industry best practices.

This course is ideal for aspiring Project Managers, IT professionals, Business Analysts, and Team Members involved in technology-based projects. It also prepares you for a globally recognised IS Project Management Certification from BCS, The Chartered Institute for IT.

BCS Foundation Certificate in IS Project Management Course Objectives

  • To understand the lifecycle of IS projects and key management activities
  • To explore planning, monitoring, risk, and quality techniques
  • To recognise the roles, responsibilities, and structures within a project team
  • To develop skills for managing resources, stakeholders, and change

Delivered over 3 days, this Project Management Training offers a balanced mix of theory, practical examples, and exam preparation. You will leave with the confidence to contribute to or manage IS projects effectively.

Start building your project leadership skills with The Knowledge Academy. We offer expert guidance, real-world context, and full support to help you earn your IS Project Management Certification and progress in your IT career.

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What’s included in this BCS Foundation Certificate in IS Project Management Course?

  • BCS Foundation Certificate in IS Project Management Examination
  • World-Class Training Sessions from Experienced Instructors
  • BCS Foundation Certificate in IS Project Management Certificate
  • Digital Delegate Pack

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BCS Foundation Certificate in IS Project Management Exam Information

The BCS Foundation Certificate in IS Project Management Exam assesses participants' understanding of project management principles and practices within the context of Information systems (IS) projects. The format of the exam is as follows: 

  • Question Type: Multiple Choice 
  • Total Questions: 40 
  • Total Marks: 40 Marks 
  • Pass Mark: 65%, or 26/40 Marks 
  • Duration: 60 minutes 
  • Open Book/ Closed Book: Closed Book

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accredited by

Our BCS course is accredited by BCS

Online Instructor-led (2 days)

Classroom (2 days)

Online Self-paced (16 hours)

Official BCS Foundation Certificate in Agile Exam

BCS Foundation Certificate in Agile Course Outline

This course will include the following topics

Module 1: Why Agile?

  • Introduction to Agile
  • Linear Development Approach
  • VUCA Environment
  • Origins of Agile
  • Agile Manifesto and its Principles
  • Pillars of Scrum

Module 2: Individuals and their Interactions Over Processes and Tools

  • Ways to Undermine Agile Team Performance
  • Agile Team Performance
  • Team Motivation and Self-Organising Autonomous Teams
  • How to do Agile Teams Interact?

Module 3: Working Software Over Comprehensive Documentation

  • Working Software
  • Agile Project Management for Non-Software Projects
  • Seven Wastes of Lean Apply to Software

Module 4: Customer Collaboration Over Contract Negotiation

  • Agile Team’s Relationship with Its Customers
  • How do Agile Teams Use Time Boxes and Iterations?
  • Product Owner Role and their Responsibilities

Module 5: Responding to Change Over Following a Plan

  • Agile Teams Respond to Change 
  • How do Agile Teams Recognise?
  • Different Levels of Planning

Module 6: Agile Mindset

  • Servant Leadership
  • Cross Functional and Self Organising
  • Agile Team Transparency
  • Maximising the Amount of Work Not Done
  • Agile Teams Maintain Sustainable Pace
  • Critical Factors in Creating Motivated Teams
  • Psychological Safety for High Performing Teams
  • Incremental and Iterative Delivery

Module 7: Roles in Agile Teams

  • Three Scrum Roles
  • Roles Outside the Scrum Team

Module 8: Common Agile Practices

  • Team Leadership and Organisation
  • Requirements
  • Estimation
  • Software Development

Module 9: Agile in Practice

  • Agile Approaches
  • Scaling Method
  • Metrics to Become a Healthy Agile Team

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Who should attend this BCS Foundation Certificate in Agile Course?

This course is ideal for individuals looking to gain a solid understanding of Agile principles, practices, and frameworks to support flexible and collaborative project delivery.

You should attend this BCS Foundation Certificate in Agile Course if you are:

  • Aspiring Agile Practitioner: Learning core Agile values, roles, and methodologies
  • Project Manager: Transitioning from traditional to Agile project environments
  • Business Analyst: Supporting Agile teams through iterative requirement gathering
  • Developer or Tester: Collaborating effectively in Agile development cycles
  • Scrum Team Member: Understanding how Agile frameworks improve team performance
  • Change Manager: Facilitating adaptive planning and continuous improvement

Prerequisites of this BCS Foundation Certificate in Agile Course

There are no formal prerequisites for this BCS Foundation Certificate in Agile Course. However, a basic familiarity with Project Management and Software Development concepts can be beneficial.

BCS Foundation Certificate in Agile Course Overview

The BCS Foundation Certificate in Agile Course by The Knowledge Academy introduces the fundamental principles, values, and frameworks of Agile, helping you support Agile delivery and collaboration across projects and teams.

Agile methodologies are widely adopted for their flexibility, speed, and focus on customer value. This Agile Training explores Agile Manifesto, Scrum, Kanban, roles and responsibilities, iterative delivery, and continuous improvement. You will gain a solid understanding of how Agile supports adaptive planning and faster feedback cycles.

This course is ideal for project team members, business analysts, developers, testers, and professionals looking to understand Agile working. It also prepares you for a globally recognised Agile Certification awarded by BCS, The Chartered Institute for IT.

BCS Foundation Certificate in Agile Course Objectives

  • To understand the values and principles outlined in the Agile Manifesto
  • To explore key Agile frameworks such as Scrum and Kanban
  • To recognise the roles and practices that support Agile delivery
  • To apply Agile thinking to support collaboration and responsiveness

Delivered over 2 days, this Agile Training combines theory with examples and group discussions. You will leave with the knowledge to support Agile projects confidently and contribute to Agile transformations in your organisation.

Begin your Agile journey with The Knowledge Academy. We provide expert-led instruction, practical insights, and full support to help you achieve your Agile Certification and advance your career in modern project environments.

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What’s included in this BCS Foundation Certificate in Agile Course?

  • BCS Foundation Certificate in Agile Examination
  • World-Class Training Sessions from Experienced Instructors
  • BCS Foundation Certificate in Agile Certificate
  • Digital Delegate Pack

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BCS Foundation Certificate in Agile Exam Information

The BCS Foundation Certificate in Agile Examination assesses participants' understanding of foundational principles and practices of Agile methodologies. This certification focuses on evaluating an individual's knowledge of Agile concepts and techniques used in delivering value and managing projects in an Agile environment. The format of the exam is as follows: 

  • Question Type: Multiple Choice 
  • Total Questions: 40 Questions 
  • Total Marks: 40 Marks 
  • Pass Marks: 65%, or 26/40 Marks 
  • Duration: 60 Minutes 
  • Open Book/Closed Book: Closed book 

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accredited by

Our BCS Exam 1 course is accredited by BCS

Online Instructor-led (3 days)

Classroom (3 days)

Online Self-paced (24 hours)

Official BCS Foundation Certificate in Business Analysis Exam

BCS Foundation Certificate in Business Analysis Course Outline

This course covers the following key areas, which on completion, delegates will be able to demonstrate exceptional knowledge and understanding:

Module 1: Introduction to Business Analysis

  • What is Business Analysis?
  • Development of Business Analysis
  • Scope of Business Analysis Work
  • Principles of Business Analysis
  • Role and Responsibilities of a Business Analyst
  • Variants of the Business Analyst Role

Module 2: Competencies of a Business Analyst

  • T-Shaped Professional
  • Ways of Developing the Competencies

Module 3: Strategic Context for Business Analysis

  • What is Strategy?
  • Business Analysis and Strategic Context
  • Adaptive Strategy Development
  • Linear Strategy Development
  • Hybrid Strategy Development
  • Understanding the Strategic Context
  • PESTLE
  • VMOST
  • VMOST and the Core Building Blocks for the Strategic Context
  • Performance Measurement
  • Critical Success Factors (CSF)
  • Key Performance Indicators (KPI’s)
  • Performance Measurement and VMOST
  • SWOT Analysis
  • Strategy Execution 
  • Business Model Canvas
  • POPITTM 

Module 4: Introduction to Business Analysis Service Framework

  • Business Analysis Service Framework
  • Strategic Context for the BA Service
  • Recipients of Business Analysis Services

Module 5: Investigating the Business Situation

  • Investigating the Business Situation
  • Investigation Techniques
  • Recording a Business Situation
  • Applicability of Investigation Techniques

Module 6: Analysing and Managing Stakeholders

  • Stakeholder
  • Categories of Stakeholder
  • Analysing Stakeholders
  • Describing Stakeholder Responsibilities

Module 7:  Improving Business Services and Processes

  • Business Process Hierarchy
  • Reasons for Modelling Value Streams and Business Processes
  • Techniques Used at the Enterprise Level
  • Value Chain Analysis (Porter)
  • Aspects of the Event Response Level
  • UML Activity Models
  • Analysis Considerations at Actor-task Level
  • Analysing as-is Process Models
  • Generic Approaches to Improving Business Processes
  • Purpose of Customer Journey Maps

Module 8: Defining the Solution

  • Gap Analysis Process
  • POPIT™ and Gap Analysis
  • Formulating Options
  • Types of Options
  • Design Thinking
  • Divergent and Convergent Thinking

Module 9: Making the Business Case

  • Business Case in the Project Lifecycle
  • Identify the Areas of Feasibility Assessment
  • PESTLE for Feasibility Assessment
  • Structure of a Business Case
  • Analysis of Costs and Benefits
  • Impact Assessment
  • Risk Assessment
  • Business Case within an Agile Context
  • CARDI Log
  • Investment Appraisal
  • Investment and Appraisal Techniques
  • Payback
  • Payback and Risk – Time Value of Money
  • Discounted Cash Flow
  • Internal Rate of Return

Module 10: Establishing the Requirements

  • Importance of Requirements
  • Requirements Engineering Framework
  • Actors in Requirements Engineering
  • Types of Requirements
  • Other Types of Requirements
  • Hierarchy of Requirements
  • Requirements Elicitation
  • Tacit Knowledge
  • Requirements Analysis
  • Elements of Requirements Analysis
  • Business Rules
  • Requirement Filters
  • INVEST
  • MoSCoW

Module 11: Documenting and Modelling Requirements

  • Documenting and Managing Requirements
  • Importance of Documentation
  • Documentation Styles
  • Requirements Catalogue
  • User Stories
  • Documentation Styles – User Stories
  • Use Case Diagram
  • Context Diagram
  • Use Case Description
  • Modelling Data Requirements
  • Class Model
  • Product Backlog in an Agile Environment
  • Business Requirements Document

Module 12: Validating and Managing Requirements

  • Requirements Engineering Framework
  • Requirements Validation
    • Formal
    • Agile
  • Requirements Management
    • Traceability
    • Change Control

Module 13: Delivering the Requirements

  • Delivery Lifecycles  
    • Waterfall
    • ‘V’ Model
    • Incremental
    • Iterative lifecycle (Agile)
  • Advantages and Disadvantages of the Lifecycles

Module 14: Delivering the Business Solution

  • People at the Heart of Business Change Design and Development
  • POPIT Perspective
  • BA Role in Design and Development
  • Implementation - Business Readiness Assessment
  • Business Readiness Assessment (Mckinsey 7S Framework)
  • Business Readiness Assessment (CPPOLDAT)
  • Considering Migration and Transition
  • Human Response to Change
  • Responses to Change SARAH
  • Realisation Stage
  • Benefits Management Process
  • Benefits Plan
  • Benefits Dependency Network
  • Benefits Review
  • Scheduled Reviews
  • Unscheduled Reviews
  • Benefits Realisation Report

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Who should attend this BCS Foundation Certificate in Business Analysis Course?

This course is ideal for individuals seeking to understand the fundamentals of Business Analysis, including techniques, tools, and the role of a Business Analyst in change initiatives.

You should attend this BCS Foundation Certificate in Business Analysis Course if you are:

  • Aspiring Business Analyst: Building a strong foundation in BA principles and techniques
  • Project Manager: Gaining insight into business analysis practices to support project success
  • Business Stakeholder: Understanding how analysis contributes to effective change delivery
  • IT Professional: Bridging the gap between technical solutions and business needs
  • Change Manager: Applying analysis skills to support transformation initiatives
  • Recent Graduate or Career Changer: Entering the business analysis field with recognised certification

Prerequisites of the BCS Foundation Certificate in Business Analysis Course

There are no formal prerequisites to attend this BCS Foundation Certificate in Business Analysis Course. However, a basic understanding of business operations and projects can be beneficial for the delegates and might give them a headstart in the BCS Training.

BCS Foundation Certificate in Business Analysis Course Overview

The BCS Foundation Certificate in Business Analysis Course by The Knowledge Academy introduces the key concepts, tools, and techniques used to support effective business change and process improvement across organisations.

This entry-level Business Analysis Training provides a solid foundation in areas such as the business change lifecycle, stakeholder identification, investigation techniques, requirements engineering, and business process modelling. It helps you understand how business analysts contribute to project success by bridging the gap between business needs and IT solutions.

This course is ideal for aspiring Business Analysts, Project Team Members, or professionals working in change, improvement, or IT environments. It also prepares you for a globally recognised Business Analysis Certification awarded by BCS, The Chartered Institute for IT.

BCS Foundation Certificate in Business Analysis Course Objectives

  • To understand the role and responsibilities of a business analyst
  • To explore tools and techniques for investigating and analysing business needs
  • To apply the principles of requirements engineering and stakeholder management
  • To develop awareness of business process improvement and solution evaluation

Delivered over 3 days, this Business Analysis Training combines theoretical learning with practical exercises to build your confidence and capability. You will leave with a strong foundation to support business change initiatives or progress towards advanced analysis qualifications.

Start your business analysis journey with The Knowledge Academy. We offer expert-led training and full support to help you earn your Business Analysis Certification and build a rewarding career.

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What’s included in the BCS Foundation Certificate in Business Analysis Course?

  • BCS Foundation Certificate in Business Analysis Examination
  • World-class training sessions from Experienced Instructors
  • BCS Foundation Certificate in Business Analysis Certificate
  • Digital Delegate Pack

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BCS Foundation Certificate in Business Analysis Exam Information

The BCS Foundation Certificate in Business Analysis Exam assesses participants' understanding of foundational business analysis principles and practices. This certification focuses on evaluating an individual's knowledge of key concepts and techniques used in business analysis. The format of the exam is as follows: 

  • Question Type: Multiple Choice 
  • Total Questions: 40 Questions 
  • Total Marks: 40 Marks 
  • Pass Mark: 65%, or 26/40 Marks 
  • Duration: 60 Minutes 
  • Open Book/Closed Book: Closed book 

Show moredown

accredited by

Our BCS course is accredited by BCS

Online Instructor-led (3 days)

Classroom (3 days)

Online Self-paced (24 hours)

Official BCS Practitioner Certificate in Benefits Management and Business Acceptance Exam

BCS Practitioner Certificate in Benefits Management and Business Acceptance Course Outline

Module 1: Introduction

  • Why Manage Benefits?
  • How to Manage Benefits?
  • Business Acceptance
  • V Model
  • BA Road Map

Module 2: Defining the Business Benefits

  • Developing the Business Case
  • Contents of a Business Case
  • Ensuring Strategic Fit
  • Drivers of Business Change
  • Business Change Lifecycle
  • MOST
  • Resource Audit
  • PESTLE
  • Value Chain Analysis
  • Critical Success Factors and Key Performance Indicators

Module 3: Benefits Classification and Networks

  • Benefits Classification
  • Observable Benefits
  • Benefits Dependency Framework
  • Creating Benefits Dependency Framework

Module 4: Planning for Benefits Management

  • Create a Benefits Dependency Network
  • Identifying Benefit Owners
  • Role and Responsibilities of the Senior Responsible Owner
  • Identifying Stakeholders
  • Investment Appraisal – Payback, Net Present Value, and Internal Rate of Return

Module 5: Testing for Business Acceptance

  • Objectives of Acceptance Testing
  • Principles of Testing
  • Acceptance in the SDLC
  • Roles and Contribution in Testing
  • User Acceptance

Module 6: Test Design Techniques

  • Test Conditions and Test Cases
  • Grouping Conditions into Cases
  • Test Case Specification
  • Test Procedure Specification
  • Models to Design Tests and Establish Coverage
  • State Transition Testing
  • Calculating Coverage from State Machine
  • Decision Tables and Trees

Module 7: Reviewing the Business Case

  • Business Case in Project Lifecycle
  • Assessing the Impact of Changes
  • Reassessing the Benefits

Module 8: Implementing the Business Change

  • Planning the Implementation
  • Implementation Strategies
  • Contingency Planning
  • Managing Stakeholders

Module 9: Benefits Delivery

  • SARAH Model
  • Realisation Stage
  • Assessing the Potential

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Who should attend this BCS Practitioner Certificate in Benefits Management and Business Acceptance Course?

This course is ideal for professionals involved in managing project benefits, defining success criteria, and ensuring solutions meet business needs before acceptance.

You should attend this BCS Practitioner Certificate in Benefits Management and Business Acceptance Course if you are:

  • Business Analyst: Ensuring solutions deliver measurable business benefits
  • Project Manager: Overseeing benefit planning and acceptance processes
  • Change Manager: Aligning transformation outcomes with strategic objectives
  • Quality Assurance Professional: Validating that deliverables meet agreed requirements
  • Business Stakeholder: Defining acceptance criteria and supporting benefits realisation
  • Aspiring Business Analyst: Building practical skills in benefits management and acceptance

Prerequisites of the BCS Practitioner Certificate in Benefits Management and Business Acceptance Course

There are no formal prerequisites for this BCS Practitioner Certificate in Benefits Management and Business Acceptance Course. However, foundational knowledge of Business Analysis, Project Management, or Change Management can be beneficial for delegates.

BCS Practitioner Certificate in Benefits Management and Business Acceptance Course Overview

The BCS Practitioner Certificate in Benefits Management and Business Acceptance Course by The Knowledge Academy provides the essential skills to ensure that business solutions deliver measurable value and are fully accepted by stakeholders.

Successful change initiatives depend on both clear benefit planning and effective solution validation. This Benefits Management Training covers the entire benefits lifecycle, including identification, modelling, planning, delivery, and tracking. It also explores business acceptance processes such as defining acceptance criteria, conducting user acceptance testing, and ensuring stakeholder sign-off.

This course is ideal for Business Analysts, Project Managers, Change Managers, and professionals involved in business transformation. It also supports your path to earning a recognised Business Acceptance Certification awarded by BCS, The Chartered Institute for IT.

BCS Practitioner Certificate in Benefits Management and Business Acceptance Course Objectives

  • To identify and define business benefits aligned with strategic goals
  • To develop and implement effective benefits realisation plans
  • To plan and manage business acceptance activities and criteria
  • To support successful solution delivery and stakeholder satisfaction

Delivered over 3 days, this Benefits Management Training offers a practical approach through case studies, interactive discussions, and expert-led sessions. You will leave with the ability to ensure that business change initiatives deliver value and meet user expectations.

Strengthen your role in change delivery with The Knowledge Academy. We provide expert training and full support to help you achieve your Business Acceptance Certification with confidence.

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What’s included in this BCS Practitioner Certificate in Benefits Management and Business Acceptance Course?

  • BCS Practitioner Certificate in Benefits Management and Business Acceptance Examination
  • World-Class Training Sessions from Experienced Instructors
  • BCS Practitioner Certificate in Benefits Management and Business Acceptance Certificate
  • Digital Delegate Pack

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BCS Practitioner Certificate in Benefits Management and Business Acceptance Exam Information 

The BCS Practitioner Certificate in Benefits Management and Business Acceptance exam evaluates a candidate's skills in aligning projects with strategic goals and ensuring value delivery, as outlined by BCS standards. The format of the exam is as follows: 

  • Question Type: Scenario-based 
  • Pass Mark: 50%  
  • Duration: 60 Minutes  
  • Open Book/ Closed Book: Open Book

Additional time is granted to delegates whose native language is not the language the exam is formulated in. 

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accredited by

Our BCS Exam 1 course is accredited by BCS

Online Instructor-led (10 days)

Classroom (10 days)

Online Self-paced (80 hours)

Official BCS International Diploma in Business Analysis Exams

BCS International Diploma in Business Analysis Outline

BCS Core modules you must pass both:

BCS Knowledge based modules, you must pass one of these:

BCS Practitioner Modules, you must pass one of these:

BCS Oral Preparation Workshop - Exam to be booked separately

After you have taken and passed 2 Core modules, 1 Knowledge based module, 1 Practitioner module & BCS Oral Preparation Workshop you are then ready to take the Oral Exam.

After you have taken the Oral Preparation Workshop, you're required to book the actual oral exam through the BCS Portal.

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Who should attend this BCS International Diploma in Business Analysis Course?

This course is ideal for professionals seeking a comprehensive understanding of business analysis principles and looking to achieve a globally recognised qualification in the field.

You should attend this BCS International Diploma in Business Analysis Course if you are:

  • Business Analyst: Advancing your knowledge and earning a respected industry credential
  • Project Manager: Strengthening your ability to define, analyse, and manage business needs
  • Business Change Manager: Supporting effective transformation through structured analysis
  • Consultant: Delivering analysis-driven insights and recommendations to clients
  • IT Professional: Aligning technical solutions with business objectives and requirements
  • Aspiring Business Analyst: Establishing a solid foundation for a career in business analysis

Prerequisites of the BCS International Diploma in Business Analysis Course

Although there are no fixed set of prerequisites for the course, there are certain eligibility criteria that the delegates must adhere to. For registering in such Business Analysis Courses, the candidates need:

  • Work experience, ideally in a business field
  • Prior Business Analysis experience
  • Basic IT and systems knowledge
  • Proficiency in the instruction language, usually English
  • Possibly, the BCS Business Analysis Foundation Certificate

BCS International Diploma in Business Analysis Course Overview

The BCS International Diploma in Business Analysis Course by The Knowledge Academy is a comprehensive programme that equips professionals with the knowledge and tools to lead effective business change and add strategic value through analysis.

This Business Analysis Training brings together four essential modules, including two core, one knowledge-based, and one practitioner-level unit. It covers key areas such as stakeholder engagement, requirements engineering, business process modelling, and solution evaluation. You will gain a holistic understanding of the business analysis lifecycle and how to apply it within complex organisational environments.

This course is ideal for current and Aspiring Business Analysts, Consultants, Project Managers, and professionals involved in digital transformation or change initiatives. Completion of all modules and the final oral exam leads to a globally recognised Business Analysis Certification from BCS, The Chartered Institute for IT.

BCS International Diploma in Business Analysis Course Objectives

  • To understand the full scope of Business Analysis and its strategic importance
  • To apply industry-standard techniques for requirements and stakeholder management
  • To evaluate and recommend effective solutions for business improvement
  • To prepare for the oral examination and complete the diploma successfully

Delivered over 10 days, this structured Business Analysis Training offers in-depth coverage of both theory and application. You will leave with a well-rounded skill set and the confidence to deliver impactful analysis in a wide range of business settings.

Advance your Business Analysis career with The Knowledge Academy. We offer expert instruction, flexible delivery, and full support toward achieving your BCS Business Analysis Certification.

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What's included in the BCS Business International Diploma in Business Analysis Training Course?

  • BCS International Diploma in Business Analysis Examination.
  • World-Class Training Sessions from Experienced Instructors.
  • BCS International Diploma in Business Analysis Certificate.
  • Digital Delegate Pack.

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BCS International Diploma In Business Analysis Examination Information

Two Core Modules to pass:

  • BCS Certificate in Business Analysis Practice
  • BCS Certificate in Requirements Engineering

One Knowledge Based Module:

  • BCS Certificate in Commercial Awareness
  • BCS Foundation Certificate in Business Analysis
  • BCS Foundation Certificate in Organisational Behaviour
  • BCS Foundation Certificate in Business Change
  • BCS Foundation Certificate in IS Project Management

One Practitioner Module:

  • ​BCS Certificate in Modelling Business Processes
  • BCS Practitioner Certificate in Benefits Management and Business Acceptance

Please note there are 3 other practitioner modules which you can take, however, The Knowledge Academy do not have these courses.

  • BCS System Modelling Techniques
  • BCS System Development Essentials
  • BCS Data Management Essentials

BCS Core Modules:

BCS Certificate in Business Analysis Practice Examination Information

This BCS Business Analysis Practice exam is formatted in the following way:

  • Type: Scenario Based Written Examination
  • Duration: 60 Minutes
  • Supervised: Yes
  • Open Book: No
  • Pass Mark: 52/80
  • Calculators: Calculators cannot be used during this examination

BCS Certificate in Requirements Engineering Examination Information

This BCS Business Analysis Practice exam is formatted in the following way:

  • Type: Scenario Based Written Examination
  • Duration: 60 Minutes
  • Supervised: Yes
  • Open Book: No
  • Pass Mark: 50/80
  • Calculators: Calculators cannot be used during this examination

BCS Knowledge Based Modules

BCS Foundation Certificate in Organisational Behaviour

  • Type: Multiple Choice
  • Duration: 60 Minutes
  • Supervised: Yes
  • Open Book: No
  • Pass Mark: 26/40
  • Calculators: Calculators cannot be used during this examination

BCS Foundation Certificate in Business Analysis Examination Information

  • Type: Multiple Choice
  • Duration: 60 Minutes
  • Supervised: Yes
  • Open Book: No
  • Pass Mark: 26/40
  • Calculators: Calculators cannot be used during this examination

BCS Foundation Certificate in Business Change Examination Information

  • Type: Multiple Choice
  • Duration: 60 Minutes
  • Supervised: Yes
  • Open Book: No
  • Pass Mark: 26/40
  • Calculators: Calculators cannot be used during this examination

BCS Foundation Certificate in IS Project Management Examination Information

  • Type: Multiple Choice
  • Duration: 60 Minutes
  • Supervised: Yes
  • Open Book: No
  • Pass Mark: 26/40
  • Calculators: Calculators cannot be used during this examination

BCS Practitioner Modules

BCS Practitioner Certificate in Modelling Business Processes Examination

  • Type: Scenario Based Written Examination
  • Duration: 60 Minutes
  • Supervised: Yes
  • Open Book: No
  • Pass Mark: 50/80
  • Calculators: Calculators cannot be used during this examination

BCS Practitioner Certificate in Benefits Management and Business Acceptance Examination Information

  • Type: Scenario Based Written Examination
  • Duration: 60 Minutes + 15 Minutes Reading Time
  • Supervised: Yes
  • Open Book: Yes
  • Pass Mark: 50%
  • Calculators: Calculators cannot be used during this examination

Show moredown

accredited by

Our BCS course is accredited by BCS

Online Instructor-led (3 days)

Classroom (3 days)

Online Self-paced (24 hours)

Official BCS Professional Certificate in Benefits Planning and Realisation Exam

BCS Professional Certificate in Benefits Planning and Realisation Course Outline

Domain 1: Context of Benefits Management

  • Issues with the Relationship of IS/IT Delivery to Benefits
  • Dissatisfaction with Current Approaches to Benefits Delivery
  • Characteristics of a Benefits Management Approach
  • Focusing on Value and Value Networks
  • Value Chains and Value Networks

Domain 2: Benefits Management Process

  • Rationale for Benefits Management
  • Origins of Benefits Management Approach and Process
  • Overview of Benefits Management Process

Domain 3: Identifying Drivers, Benefits, and Establishing a Benefits Dependency Network

  • Why: Identifying Business and Organisational Drivers
  • Establishing Investments Objectives
  • Linking Business Benefits to Drivers
  • What: Business Benefits
  • How: Benefits Dependency Network
  • Measurements and Ownership
  • Benefits and Change Template

Domain 4: Building Business Case

  • Rationale of Business Case
  • Structure for Analysing and Describing Benefits
  • Quantifying Benefits
  • Financial Benefits
  • Investment Appraisal
  • Risk Assessment
  • Completing Business Case

Domain 5: Stakeholders and Change Management

  • Assessing the Feasibility of Achieving Benefit
  • Stakeholder Analysis and Management Techniques
  • Stakeholder Analysis to Stakeholder Management Action
  • Completing the Benefits Plan
  • Approaches to Managing Change
  • Matching Management Approach with Stakeholder Behaviours
  • Change Management Strategies

Domain 6: Implementing Benefits Management Approach

  • Rationale for Introducing Benefits Management
  • Initiating and Managing a Benefits Driven Project
  • Roles within Benefits Management
  • Benefits Management Workshop
  • Benefits Plan and Project Plan
  • Reviewing and Evaluating Results
  • Establishing Potential for Further Benefits
  • Monitoring Benefits After Implementation
  • Maturity Model for Organisational Benefits

Domain 7: Future of Benefits Management

  • Characteristics of Benefits Management Approach
  • Using Benefits Management to Formulate and Implement Strategy
  • Incorporating Benefits Management into Strategic Thinking
  • Future Trends in IS/IT and their Implications for Benefits Management

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Who should attend this BCS Professional Certificate in Benefits Planning and Realisation Course?

This course is ideal for professionals aiming to maximise the value of change initiatives by effectively identifying, planning, and realising business benefits.

You should attend this BCS Professional Certificate in Benefits Planning and Realisation Course if you are:

  • Business Analyst: Aligning project outcomes with strategic business benefits
  • Change Manager: Ensuring benefits are tracked and delivered throughout transformation
  • Project or Programme Manager: Managing benefit plans across the project lifecycle
  • Strategy Consultant: Advising on benefit-led approaches to organisational change
  • Portfolio Manager: Prioritising initiatives based on measurable business value
  • Aspiring Benefits Manager: Building expertise in planning and realising organisational value

Prerequisites of this BCS Professional Certificate in Benefits Planning and Realisation Course

There are no formal prerequisites for this BCS Professional Certificate in Benefits Planning and Realisation Course. However, some experience in Project or Programme Management might be beneficial for the candidates.

BCS Professional Certificate in Benefits Planning and Realisation Course Overview

The BCS Professional Certificate in Benefits Planning and Realisation Course by The Knowledge Academy provides the tools and techniques to define, plan, and track benefits that support strategic business outcomes and ensure project value delivery.

Effective benefits management is critical to realising the full potential of business change. This Benefits Realisation Training covers the benefits lifecycle, including identification, modelling, planning, delivery, and evaluation. You will learn how to align benefits with business cases, engage stakeholders, and track realisation throughout the change process.

This course is ideal for Business Analysts, Project Managers, Change Leaders, and Portfolio Managers involved in delivering value through initiatives and programmes. It also supports your path to earning a globally recognised Benefits Management Certification from BCS.

BCS Professional Certificate in Benefits Planning and Realisation Course Objectives

  • To identify and define measurable business benefits
  • To develop benefits maps and realisation plans
  • To manage stakeholder expectations and governance around benefits
  • To track, measure, and optimise benefits over time

Delivered over 3 days, this practical Benefits Realisation Training combines structured methodologies with real-world case examples. You will leave with a clear framework for ensuring your projects and programmes deliver tangible, lasting value.

Maximise strategic impact with The Knowledge Academy. We offer expert-led learning and support to help you gain your Benefits Management Certification and drive successful outcomes in your organisation.

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What’s included in this BCS Professional Certificate in Benefits Planning and Realisation Course?

  • BCS Professional Certificate in Benefits Planning and Realisation Examination
  • World-Class Training Sessions from Experienced Instructors
  • BCS Professional Certificate in Benefits Planning and Realisation Certificate 
  • Digital Delegate Pack

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BCS Professional Certificate in Benefits Planning and Realisation Exam Information

The BCS Professional Certificate in Benefits Planning and Realisation assesses participants' understanding of principles and practices related to benefits management within the context of projects and programs. The format of the exam is as follows: 

  • Question Type: Scenario Based Multiple Choice Questions 
  • Total Questions: 40 
  • Pass Mark: 65%  
  • Duration: 90 Minutes 
  • Open Book/Closed Book: Closed book

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accredited by

Our BCS Exam 1 course is accredited by BCS

Online Instructor-led (3 days)

Classroom (3 days)

Online Self-paced (24 hours)

BCS Foundation Certificate in Architecture Concepts and Domains Exam

BCS Foundation Certificate in Architecture Concepts and Domains​ Course Outline

Module 1: Fundamentals of Architecture

  • Meaning and Levels of Architecture
  • Various Subdomains of Enterprise Architecture and the Interactions Between Them
  • Purpose and Role of Standards and Frameworks in Architecture
  • Relevant Frameworks and Professional Standards Which Apply to Architecture
  • Meaning and Objectives of Governance, Risk Management and Compliance
  • Architect’s Contribution to a Business Case
  • Purpose and Methods of Performing Gap Analysis
  • Range of Drivers for Architecture
  • Purpose and Use of an Architecture Description

Module 2: Business Architecture

  • Meaning and Objectives of Business Architecture
  • Key Artefacts Commonly Used in Business Architecture
  • Key Activities Undertaken by a Business Architect
  • Structure and Behaviour of a Business System

Module 3: Applications Architecture

  • Meaning and Objectives of Applications Architecture
  • Key Artefacts Commonly Used in Applications Architecture
  • Key Activities Undertaken by an Applications Architect
  • Use and Behaviour of Applications in a Business
  • Purpose and Use of Cross-Reference Grids
  • Different Kinds of Application

Module 4: Data Architecture

  • Meaning and Objectives of Data Architecture
  • Key Artefacts Commonly Used in Data Architecture
  • Key Activities Undertaken by a Data Architect
  • Differences Between Data and Information and How They are Used
  • Data Structures Used by a Business and/or its Applications

Module 5: Infrastructure Architecture

  • Meaning and Objectives of Infrastructure Architecture
  • Key Artefacts Commonly Used in Infrastructure Architecture
  • Key Activities Undertaken by an Infrastructure Architect

Module 6: Software Architecture

  • Meaning and Objectives of Software Architecture
  • Key Artefacts Commonly Used in Software Architecture
  • Key Activities Undertaken by a Software Architect
  • System Modelling Techniques
  • Role of APIs in Software Architecture

Module 7: Security Architecture

  • Identify the Meaning and Objectives of Security Architecture
  • Describe the Key Artefacts Commonly Used in Security Architecture
  • Describe the Key Activities Undertaken by a Security Architect
  • Identify Legislation and Professional Standards Relevant to Security Architecture
  • Identify the Key Concepts in Data Architecture Security
  • Identify the Key Concepts in Applications Architecture Security
  • Key Concepts in Infrastructure Architecture Security

Module 8: Solution Architecture

  • Identify the Meaning and Objectives of Solution Architecture
  • Describe the Key Artefacts Commonly Used in Solution Architecture
  • Describe the Key Activities Undertaken by a Solution Architect
  • Describe Different Types of Solution Requirements
  • Explain the Purpose and Stages of the Solution Architecture Lifecycle
  • Stakeholder Categories in Solution Architecture

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Who should attend this BCS Foundation Certificate in Architecture Concepts and Domains Course?

The BCS Foundation Certificate in Architecture Concepts and Domains Training Course caters to professionals either engaged in or intrigued by IT Architecture. This Business Analysis Training can be beneficial for a wide range of professionals, including: 

  • Aspiring Architects
  • IT Professionals
  • Business Analysts
  • Enterprise Leaders
  • Decision Makers
  • IT Consultants
  • Continuous Integration/Continuous Deployment (CI/CD) Engineers

Prerequisites of the BCS Foundation Certificate in Architecture Concepts and Domains Course

There are no specific prerequisites for attending this BCS Foundation Certificate in Architecture Concepts and Domains. However, some understanding of IT systems and basic business processes could be beneficial.

BCS Foundation Certificate in Architecture Concepts and Domains Course Overview

IT Architecture is the cornerstone of any successful business, encompassing the tools, solutions, and processes needed to realise an organisation's vision efficiently, compliantly, and cost-effectively. This Business Analysis Training delves into the essential concepts of architecture and explores the various domains in which architects operate. Proficiency in this course empowers individuals with the knowledge needed to drive rapid professional growth and gain  career opportunities in the field of architecture.

As businesses increasingly rely on digital technology to drive growth and innovation, the demand for skilled IT architects is soaring. The BCS Foundation Certificate in Architecture Concepts and Domains is designed for individuals who aspire to establish their career in IT architecture, IT management, systems engineering, and software development. By mastering the fundamentals of IT architecture, delegates can create, develop, and execute IT solutions that meet the evolving needs of their organisations.

In this 3-day Business Analysis certification, delegates will gain a thorough understanding of the gap analysis tools to identify differences between two situations or solutions, embodied by two architecture descriptions.  This Business Analysis Certification will be led by our highly professional trainers who have years of experience teaching such courses and will assist delegates in gaining skills and understanding of architecture.

Additionally, this Business Analysis Certification not only imparts knowledge about architecture concepts but also instills the critical skills needed to align an organisation's strategic objectives with its architectural solutions. Delegates will learn how to assess and balance business goals, technical requirements, and compliance regulations, ensuring that architectural decisions align with the overarching vision.

Course Objectives

  • To gain the skills  to maintain suitable hardware and software solutions
  • To understand  how data can be moved through the data lifecycle
  • To know the role and responsibilities of an IT architect
  • To learn about complying with data legislation and regulations
  • To design and develop IT architectures that meet business goals and objectives
  • To apply industry-standard architecture frameworks and methodologies

Upon completing this BCS Foundation Certificate in Architecture Concepts and Domains Training Course, delegates will not only possess a solid understanding of architecture principles but will also be equipped with practical skills to analyse, evaluate, and implement architectural solutions effectively.

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What's included in this BCS Foundation Certificate in Architecture Concepts and Domains Course?

  • BCS Foundation Certificate in Architecture Concepts and Domains Examination
  • World-Class Training Sessions from Experienced Instructors
  • BCS Foundation Certificate in Architecture Concepts and Domains Certificate
  • Digital Delegate Pack  

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BCS Foundation Certificate in Architecture Concepts and Domains Exam Information

The BCS Foundation Certificate in Architecture Concepts and Domains exam evaluates a candidate's foundational understanding of architectural principles, methodologies, ensuring alignment with BCS standards for effective IT and business architectural practices. The format of the exam is as follows: 

  • Question Type: Multiple Choice 
  • Total Questions: 40 
  • Total Marks: 40 Marks 
  • Pass Mark: 65% or 26/40 Marks 
  • Duration: 1 Hour
  • Open Book/Closed Book: Closed Book

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accredited by

Our BCS course is accredited by BCS

Online Instructor-led (2 days)

Classroom (2 days)

Online Self-paced (16 hours)

Official BCS Practitioner Certificate in Enterprise and Solution Architecture Exam

BCS Practitioner Certificate in Enterprise and Solution Architecture Training Course Outline

Module 1: Architecture Domains and Frameworks

  • Role of Architecture in an Organisation
  • Different Architecture Domains and the Relationships Between Them
  • Key Architecture Frameworks
  • How Industry Standards are Relevant to Architecture?

Module 2: Architecture and the Organisation

  • Role of Architecture to Other Business Areas
  • Discuss Use of the Business Change Lifecycle as an Input for Architecture
  • Business Needs and the Intended Solution

Module 3: Professionalism in Architecture

  • Compliance with Professional Standards
  • Types of Stakeholders
  • Explain Specific Stakeholder Needs
  • How to Influence Others?
  • Apply a Practical Customer Focus
  • Roles and Dynamics of a Successful Team
  • Social, Ethical and Economic Concerns to the Role of an Architect

Module 4: Corporate Governance

  • Corporate Governance and the Impact it has on the Role of an Architect
  • Key Architecture Governance Concepts, Roles, and Artefacts
  • Importance of Risk Management to the Role of an Architect

Module 5: Architectural Process, Tools, and Vision         

  • Practical Application of the Solution Architecture Framework
  • Three Varieties of the Software Development Lifecycle (SDLC)
  • Design of a Target Solution Architecture
  • Use of Common Architecture Models
  • Use of Common Information Systems Modelling Techniques
  • Different Types of Business Requirements
  • Method of Preparing a Gap Analysis
  • Business Case for Presentation

Module 6: Quality Assurance

  • Use of a Range of Quality Assurance Tools or Techniques
  • Principle of Separation of Concerns (Soc)
  • Explain Change Management Tools and Processes
  • Opportunities for Continuous Improvement

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Who should attend this BCS Foundation Certificate in Architecture Concepts and Domains Course?

This course is ideal for individuals looking to gain a solid grounding in architectural principles, frameworks, and domains within enterprise and IT contexts.

You should attend this BCS Foundation Certificate in Architecture Concepts and Domains Course if you are:

  • Aspiring Architect: Building foundational knowledge of enterprise and solution architecture
  • Business Analyst: Understanding architecture concepts to support business and IT alignment
  • IT Professional: Gaining insight into architecture frameworks and design thinking
  • Project Manager: Managing projects with architectural considerations in mind
  • Consultant: Supporting organisations in implementing structured architecture practices
  • Software Developer: Learning how architecture influences system structure and integration

Prerequisites of the BCS Foundation Certificate in Architecture Concepts and Domains Course

There are no specific prerequisites for attending this BCS Foundation Certificate in Architecture Concepts and Domains. However, some understanding of IT systems and basic business processes could be beneficial.

BCS Foundation Certificate in Architecture Concepts and Domains Course Overview

The BCS Foundation Certificate in Architecture Concepts and Domains Course by The Knowledge Academy introduces you to the core principles, practices, and domains of enterprise and solution architecture within a business context.

Architecture is essential for aligning IT systems with business strategy. This Architecture Training provides a foundational understanding of architectural thinking, frameworks, and key domains such as business, data, applications, and technology. You will explore how architecture supports decision-making, improves system design, and contributes to business agility and governance.

This beginner-level course is ideal for aspiring Architects, Business Analysts, IT professionals, and anyone involved in change or transformation projects. It also prepares you for a globally recognised Architecture Certification awarded by BCS – The Chartered Institute for IT.

BCS Foundation Certificate in Architecture Concepts and Domains Course Objectives

  • To understand the role and value of architecture in organisations
  • To explore core architectural concepts, frameworks, and principles
  • To identify and describe key architecture domains and artefacts
  • To support alignment between IT systems and business strategy

Delivered over 3 days, this foundational Architecture Training combines theoretical insights with practical context. You will leave with a clear understanding of architectural roles and how architecture contributes to effective business and IT alignment.

Begin your journey into architecture with The Knowledge Academy. We offer expert-led training, industry-recognised learning paths, and support toward achieving your Architecture Certification.

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What’s included in this BCS Practitioner Certificate in Enterprise and Solution Architecture Course?

  • BCS Practitioner Certificate in Enterprise and Solution Architecture Examination
  • World-Class Training Sessions from Experienced Instructors
  • BCS Practitioner Certificate in Enterprise and Solution Architecture Certificate
  • Digital Delegate Pack

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BCS Practitioner Certificate in Enterprise and Solution Architecture Exam Information

The BCS Practitioner Certificate in Enterprise and Solution Architecture Exam assesses professionals' understanding and proficiency in enterprise and solution architecture principles and practices. The format of the exam is as follows: 

  • Question Type: Scenario-based
  • Pass Marks: 65% 
  • Duration: 50 Minutes 
  • Open Book/Closed Book: Closed book

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accredited by

Our BCS course is accredited by BCS

Online Instructor-led (3 days)

Classroom (3 days)

Online Self-paced (24 hours)

BCS Professional Certificate in Business Architecture Training Exam

BCS Professional Certificate in Business Architecture Training Course Outline

Module 1: Business Architecture Domain

  • Rationale for Business Architecture
  • Architecture Principles
  • Relationship of Business Architecture with the Data, Applications and Infrastructure Architectures
  • Roles in Business Architecture

Module 2: Business Architecture Frameworks

  • Artefacts of a Business Architecture
  • Business Architecture Views
  • Frameworks

Module 3: Business Motivation/Organisation view

  • Rationale for Business Motivation View
  • OMG Business Motivation Model
  • Business Model Canvas
  • Organisation Map

Module 4: Capability View

  • Business Capability Modelling
  • Three Strata of a Business Capability Model
  • Levels of Capability
  • Defining Capabilities
  • Business Capability, Competency and Capacity

Module 5: Value/Process View

  • Business Services and Value Propositions
  • Value Chain Analysis
  • Value Stream Analysis
  • Value Network Analysis
  • Relationships Between Capabilities, Value Streams and Processes

Module 6: People View

  • RACI Analysis
  • Functional, Divisional and Matrix Organisation Structures
  • Business Culture Analysis

Module 7: Information View

  • Meta Data, Data and Information
  • Information Concepts Modelling
  • Relationships Between Information Concepts and Capabilities and Value Streams

Module 8: Business Architecture and Business Change

  • BCS Business Change Lifecycle
  • Use of the Business Architecture to Evaluate and Enable Change Initiatives
  • Organisational Memory

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Who Should Attend this BCS Professional Certificate in Business Architecture?

This course is ideal for professionals looking to understand how to align business strategy with operational execution through structured business architecture practices.

You should attend this BCS Professional Certificate in Business Architecture Course if you are:

  • Business Architect: Designing and aligning enterprise capabilities with strategic goals
  • Business Analyst: Mapping business processes, services, and value streams
  • Enterprise Architect: Integrating business architecture into broader architecture frameworks
  • Change Manager: Supporting transformation through structural business insights
  • Strategy Consultant: Advising organisations on business alignment and capability planning
  • Aspiring Business Architect: Building foundational knowledge for strategic architecture roles

Prerequisites of BCS Professional Certificate in Business Architecture

There are no formal prerequisites for attending this BCS Professional Certificate in Business Architecture Course.

BCS Professional Certificate in Business Architecture Training Course Overview

The BCS Professional Certificate in Business Architecture Course by The Knowledge Academy equips you with the knowledge and frameworks to design, align, and improve business structures, capabilities, and strategies in support of organisational goals.

Business architecture bridges the gap between strategy and execution. This Business Architecture Training explores key elements such as capability mapping, value streams, operating models, and governance structures. You will learn how to model current and future states, align business needs with change initiatives, and contribute to enterprise-level transformation.

This course is ideal for Business Analysts, Enterprise Architects, Transformation Leads, and Strategy professionals seeking to develop a structured approach to business design. It also supports your journey towards achieving a globally recognised Business Architecture Certification from BCS.

BCS Professional Certificate in Business Architecture Course Objectives

  • To understand the principles and frameworks of business architecture
  • To define capabilities, value streams, and business operating models
  • To align business architecture with strategic and project objectives
  • To contribute to enterprise-wide change using structured models

Delivered over 3 days, this practical Business Architecture Training combines theoretical insights with real-world modelling techniques. You will leave equipped to support business transformation, drive clarity, and enable strategy execution within your organisation.

Shape the future of your organisation with The Knowledge Academy. We provide expert guidance, practical tools, and Business Architecture Certification support to advance your professional capability and impact.

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What’s included in this BCS Professional Certificate in Business Architecture Training Course?

  • BCS Professional Certificate in Business Architecture Examination.
  • World-Class Training Session from Experienced Instructors.
  • BCS Professional Certificate in Business Architecture Certificate.
  • Digital Delegate Pack.

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BCS Professional Certificate in Business Architecture Training Exam Information

The BCS Certificate in Business Analysis Practice exam assesses participants understanding of business analysis principles and practices in a practical context. This certification focuses on evaluating an individuals knowledge of applying business analysis techniques to various scenarios within an organisation. The format of the exam is as follows:

  • Question Type: Multiple Choice
  • Total Questions: 40
  • Total Marks: 40 Marks
  • Pass Mark: 65%, or 26/40 Marks
  • Duration: 90 minutes
  • Open Book/Closed Book: Closed Book

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accredited by

Our BCS course is accredited by BCS

Online Instructor-led (2 days)

Classroom (2 days)

Online Self-paced (16 hours)

BCS Professional Certificate in Stakeholder Engagement Exam

BCS Professional Certificate in Stakeholder Engagement Training Course Outline

Module 1: Stakeholders

  • Types of Stakeholder
  • Stakeholder Analysis and Prioritisation
  • Stakeholder Planning and Monitoring
  • Stakeholder Perspectives

Module 2: Communication

  • Communication Process
  • Barriers to Communication
  • Active Listening
  • Listening Behaviours

Module 3: Working with Stakeholder Groups

  • Group Development Process
  • Learning Styles

Module 4: Facilitated Workshops

  • Benefits of Facilitated Workshops
  • Roles in a Facilitated Workshop
  • Stages of a Facilitated Workshop
  • Facilitated Workshop Planning
  • Running a Facilitated Workshop
  • Facilitation Techniques

Module 5: Rapport

  • Nature of Rapport
  • Mehrabian’s Elements in Communication
  • Techniques for Creating and Sustaining Rapport
  • Building Rapport Using Mirror, Match, Pace

Module 6: Creative Problem-solving

  • Creative Problem-solving Process 
  • Barriers to Creativity
  • Techniques for Generating Ideas 
  • Managing the Creative Thinking Process Using de Bono’s Six Hats 

Module 7: Managing Expectations

  • Categories of Expectations 
  • Sources of Expectations
  • Process for Managing Expectations  

Module 8: Negotiating with Stakeholders

  • GETTING TO YES Approach
  • BATNA
  • Integrative and Distributive Negotiation 

Module 9: Managing Conflict

  • Roots of Conflict – Goals, Judgements, Values 
  • Options for Conflict Resolution
  • Thomas-Kilmann Conflict MODE Instrument 

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Who Should Attend this BCS Professional Certificate in Stakeholder Engagement Training Course?

This course is ideal for professionals aiming to build strong stakeholder relationships, manage expectations, and drive successful project outcomes through effective engagement.

  • You should attend this BCS Professional Certificate in Stakeholder Engagement Training if you are:
  • Business Analyst: Managing stakeholder needs and fostering collaboration
  • Project Manager: Engaging stakeholders to ensure project alignment and success
  • Change Manager: Building trust and securing buy-in for transformation initiatives
  • Product Owner: Balancing stakeholder priorities to deliver customer value
  • Consultant: Facilitating effective communication and relationship-building with clients
  • Aspiring Stakeholder Manager: Developing core skills to lead engagement strategies

Prerequisites for BCS Professional Certificate in Stakeholder Engagement Training Course

There are no formal prerequisites to attend this BCS Professional Certificate in Stakeholder Engagement Training Course.

BCS Professional Certificate in Stakeholder Engagement Training Course Overview

The BCS Professional Certificate in Stakeholder Engagement Training by The Knowledge Academy helps you master the techniques to identify, analyse, and engage stakeholders effectively to drive successful business change and project outcomes.

Stakeholder engagement is essential for aligning business needs and ensuring project success. This Stakeholder Engagement Course covers stakeholder mapping, communication strategies, influence techniques, conflict resolution, and collaborative decision-making. It emphasises the importance of trust, transparency, and active listening in managing diverse interests.

This focused training is ideal for Business Analysts, Project Managers, Consultants, and Change Professionals who work closely with stakeholders at various levels. It also prepares you for the BCS-recognised Stakeholder Engagement Certification to validate your expertise.

BCS Professional Certificate in Stakeholder Engagement Training Objectives

  • To identify and analyse stakeholders across business initiatives
  • To apply effective communication and engagement strategies
  • To manage expectations, conflicts, and stakeholder influence
  • To support collaboration and alignment across projects

Delivered over 2 days, this practical Stakeholder Engagement Training combines frameworks, real-world examples, and interactive exercises. You will leave with the confidence to build strong stakeholder relationships and drive meaningful engagement in complex environments.

Enhance your ability to lead business change with The Knowledge Academy. We provide expert instruction, practical tools, and Stakeholder Engagement Certification support to strengthen your impact as a business professional.

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What’s included in this BCS Professional Certificate in Stakeholder Engagement Training Course?

  • BCS Professional Certificate in Stakeholder Engagement Examination.
  • World-Class Training Session from Experienced Instructors.
  • BCS Professional Certificate in Stakeholder Engagement Certificate.
  • Digital Delegate Pack.

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BCS Professional Certificate in Stakeholder Engagement Exam Information

The BCS Professional Certificate in Stakeholder Engagement exam evaluates a candidate ability to effectively engage and manage stakeholders across a variety of business contexts. This assessment ensures a comprehensive understanding of stakeholder analysis, prioritisation techniques, communication processes, and engagement strategies, aligning with BCS standards for excellence in stakeholder management. The format of the exam is as follows:

  • Question Type: Multiple-Choice
  • Total Questions: 40
  • Total Marks: 40 Marks
  • Pass Marks: 65%, or 26/40 Marks
  • Duration: 90 Minutes
  • Open Book/ Closed Book: Closed Book

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accredited by

Our BCS course is accredited by BCS

Online Instructor-led (11 days)

Classroom (11 days)

Online Self-paced (88 hours)

Who should attend this BCS International Diploma in Solution Development Course?

This course is ideal for professionals aiming to gain a comprehensive understanding of solution development, from requirements engineering to systems design and delivery.

You should attend this BCS International Diploma in Solution Development Course if you are:

  • Solution Developer: Strengthening end-to-end solution design and delivery capabilities
  • Business Analyst: Aligning stakeholder needs with technical specifications
  • Systems Analyst: Designing structured, maintainable, and scalable IT systems
  • Project Manager: Overseeing the full lifecycle of solution development projects
  • IT Professional: Advancing into roles involving system analysis and technical architecture
  • Aspiring Solution Architect: Building a strong foundation for complex solution development roles

Prerequisites of this BCS International Diploma in Solution Development Course

There are no formal prerequisites for attending this BCS International Diploma in Solution Development.

BCS International Diploma in Solution Development Course Overview

The BCS International Diploma in Solution Development Course by The Knowledge Academy provides a comprehensive learning pathway for IT professionals aiming to master the end-to-end design, development, and delivery of effective technology solutions.

Solution Development is a core discipline within business and systems analysis. This diploma programme covers four key modules, ranging from business analysis, systems modelling, and software engineering to solution architecture. You will learn how to manage requirements, design scalable solutions, and ensure quality through structured development approaches and best practices.

This advanced Solution Development Training is ideal for Systems Analysts, Developers, Solution Architects, and IT consultants who are responsible for delivering business-critical systems. Completing all required modules and the final oral exam leads to a globally recognised Solution Development Certification from BCS – The Chartered Institute for IT.

BCS International Diploma in Solution Development Course Objectives

  • To analyse and document complex business and system requirements
  • To model systems using structured and object-oriented techniques
  • To apply lifecycle approaches and quality assurance practices
  • To integrate technical solutions that align with business goals

Delivered over multiple sessions, this in-depth Solution Development Training provides theoretical understanding and practical application. You will leave with the strategic, technical, and analytical skills needed to design robust solutions that support organisational success.

Build a future-ready skillset with The Knowledge Academy. We support your full diploma journey with expert instruction, modular flexibility, and Solution Development Certification guidance to help you succeed.

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What’s included in this BCS Advanced International Diploma in Business Analysis?

  • World-Class Training Sessions from Experienced Instructors
  • BCS Advanced International Diploma in Business Analysis Certificate
  • Digital Delegate Pack

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accredited by

Our BCS course is accredited by BCS

Online Instructor-led (2 days)

Classroom (2 days)

Online Self-paced (16 hours)

Who should attend this BCS International Diploma in Solution Development Course?

This BCS International Diploma in Solution Development course is designed for anyone who wants to enhance business processes and how IT can be integrated to support them. There are some professionals who can benefit from attending this course:

  • Software Developer
  • IT Project Manager
  • Systems Analyst
  • Technical Architect
  • Business Analyst
  • Quality Assurance Specialist
  • IT Consultant

Prerequisites of this BCS International Diploma in Solution Development Course

There are no formal prerequisites for attending this BCS International Diploma in Solution Development.

BCS International Diploma in Solution Development Course Overview

The BCS International Diploma in Solution Development offers an in-depth understanding of modern solution development practices, crucial for today’s rapidly evolving technology landscape. This course delves into the methodologies, tools, and best practices required to design, develop, and implement effective software solutions, making it a pivotal learning experience for IT professionals. Delegates will gain insights into the entire development lifecycle, ensuring they are well-equipped to handle real-world challenges.

Proficiency in Solution Development is essential for professionals aiming to excel in roles such as Software Developers, Systems Analysts, and IT Project Managers. As technology continues to advance, mastering these skills ensures that professionals remain competitive in the job market. This course is particularly beneficial for those looking to enhance their ability to create robust and scalable solutions in various business contexts.

This 2-day training course is designed to provide delegates with practical knowledge and skills that can be immediately applied in their professional roles. Through a combination of theoretical learning and hands-on exercises, delegates will develop the capability to approach solution development with confidence, ensuring that they can contribute effectively to their organisations' success.

Course Objectives

  • To develop advanced skills in designing and implementing IT solutions
  • To gain expertise in modern solution development methodologies and technologies
  • To enhance ability to manage complex projects within time and budget
  • To understand the integration of new technologies in business settings
  • To learn strategic planning for long-term IT solution sustainability
  • To improve problem-solving and analytical skills in real-world scenarios

After attending the BCS International Diploma in Solution Development training, delegates will be empowered to take on significant roles in solution development within their organisations. They will possess the skills to design, implement, and manage sophisticated IT solutions that effectively address specific business needs.

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What’s included in this BCS International Diploma in Solution Development Course?

  • World-Class Training Sessions from Experienced Instructors
  • BCS International Diploma in Solution Development Certificate
  • Digital Delegate Pack

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accredited by

Our BCS course is accredited by BCS

Online Instructor-led (2 days)

Classroom (2 days)

Online Self-paced (16 hours)

BCS Practitioner Certificate in Systems Modelling and Development Course Outline

Module 1: Introduction

  • Identify the Actors/Roles and Responsibilities Within System Development
  • Describe the Typical Team Structures for a Computing-Related Project
  • Describe the Typical Team Structures for a Computing-Related Project
  • Discuss Relevant Legal and Ethical Considerations with Respect to Computing Projects

Module 2: Systems Development Lifecycles

  • Explain the Concepts of Initial Software Lifecycles
  • Explain What are Spiral, Iterative, And Incremental Development Styles
  • Discuss What is Meant by an Agile Approach and the Agile Manifesto
  • Discuss the Key of Elements of RAD and How They Could be Used in an Agile Development Project
  • Analyse Scenarios and Apply Specific Solutions Development Lifecycles (SDLC)

Module 3: Development Practices

  • Analyse The Use of Bespoke and Off-The-Shelf Development Practice
  • Discuss Hybrid Approaches to Systems Modelling and Development
  • Describe the Merits of Various Types of Prototyping

Module 4: Process Modelling

  • Apply Knowledge of Use Cases to Identify Actors, Roles, And Interactions Between Each Other And / Or External Systems
  • Describe the Main Elements of Sequence Diagrams
  • Describe the Main Elements of Activity Diagrams and the Flow of Actions

Module 5: Data Modelling

  • Identify the Main Elements of Class Diagrams, Classes, Attributes, and Behaviours
  • Analyse the Use of Class Diagrams, Interfaces, Tables, Associations, Generalisations
  • Describe the Issues Related to Mapping Relational Table Structures / Models

Module 6: EVENT / DYNAMIC Modelling

  • Discuss the Behaviour Of Single Object and What Compound States Are
  • Explain How Timing Diagrams Show the Change in State of an Item Over Time

Module 7: Methods

  • Discuss the Structure and Content of a Chosen Method / Methodology
  • Explain Issues with Converting a Logical Module into a Physical Development
  • Discuss the Impacts of Design Decisions

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Who Should Attend this BCS Practitioner Certificate in Systems Modelling and Development Training?

This course is ideal for professionals aiming to apply structured modelling techniques and support the development of robust, well-documented IT systems.

You should attend this BCS Practitioner Certificate in Systems Modelling and Development Training if you are:

  • Business Analyst: Using modelling tools to define system requirements and processes
  • Systems Analyst: Designing and specifying technical system solutions
  • Solution Architect: Applying modelling standards to create effective system architectures
  • Software Developer: Understanding system models to enhance design and development
  • IT Consultant: Advising clients on best practices in systems modelling and development
  • Aspiring Systems Designer: Gaining essential skills for technical and analytical roles

Prerequisites of this BCS Practitioner Certificate in Systems Modelling and Development Training Course

There are no formal prerequisites for taking this course.

BCS Practitioner Certificate in Systems Modelling and Development Training Course Overview

The BCS Practitioner Certificate in Systems Modelling and Development Training by The Knowledge Academy provides the skills needed to analyse, design, and model effective system solutions that support business objectives and technological innovation.

Systems modelling plays a vital role in understanding, documenting, and improving complex systems. This Systems Modelling Course covers structured and object-oriented modelling techniques, such as UML and data flow diagrams, along with approaches to system development lifecycles, stakeholder requirements, and solution validation.

This practical training is ideal for Business Analysts, Systems Developers, Solution Architects, and IT professionals involved in system design or transformation projects. It also prepares you for a recognised Systems Development Certification awarded by BCS – The Chartered Institute for IT.

BCS Practitioner Certificate in Systems Modelling and Development Training Objectives

  • To apply structured and object-oriented modelling methods
  • To document and communicate system requirements clearly
  • To select and apply appropriate development lifecycles
  • To ensure traceability from stakeholder needs to system design

Delivered over 2 days, this Systems Modelling Course combines theory with hands-on exercises to develop practical modelling and development skills. You will leave with the ability to translate business problems into clearly defined system solutions.

Advance your systems thinking and design capability with The Knowledge Academy. We deliver expert-led learning, tools, and Systems Development Certification support to help you contribute confidently to digital and IT projects.

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What’s included in this BCS Practitioner Certificate in Systems Modelling and Development Course?

  • World-Class Training Sessions from Experienced Instructors
  • BCS Practitioner Certificate in Systems Modelling and Development Certificate
  • Digital Delegate Pack

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accredited by

Our BCS course is accredited by BCS

Online Instructor-led (2 days)

Classroom (2 days)

Online Self-paced (16 hours)

BCS Practitioner Certificate in Systems Integration Training Course Outline

This BCS Practitioner Certificate in Systems Integration Training course will be launched on September 30th, 2024.

Module 1: Introduction

  • Define the Role of the System Integrator
  • Identify the Scope and Design of the Integration
  • Explain the Impact of Legacy Systems and Cots Solutions

Module 2: Systems Investigation

  • Identify Fact Finding Approaches
  • Explain the Purpose of a Feasibility Study
  • Articulate the Role of System Requirements Documentation
  • Analyse Functional Vs. Non-Functional Requirements
  • Compare Data Models
  • Explain Data Flow and Use Case Diagrams
  • Explain Process Models

Module 3: Software Integration Mechanisms

  • Explain Levels of Integration
  • Compare Styles of Integration
  • Categorise Different Protocols and Languages
  • Compare Application Programming Interfaces
  • Analyse the Use of Message-Oriented Architectures
  • Explain Workflow Automation
  • Describe Orchestration and Rules Engines

Module 4: System Deployment / Implementation

  • Analyse And Identify Appropriate Security Controls
  • Explain Different Types of System Implementations
  • Compare Definitions of Quality
  • Explain Configuration and Version Control
  • Define Deployment Signoff

Module 5: Summary

  • Discuss Ethical, Legal, And Green IT Design Principles and Constraints
  • Explain Lifecycle Coverage
  • Define the Role of Post-Project Review

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Who Should Attend this BCS Practitioner Certificate in Systems Integration Training Course?

This course is ideal for professionals looking to manage system interfaces, ensure seamless data flow, and oversee the successful integration of complex IT systems.

You should attend this BCS Practitioner Certificate in Systems Integration Training if you are:

  • Systems Integrator: Managing integration architecture and interface design
  • IT Project Manager: Overseeing integration tasks within technology projects
  • Business Analyst: Supporting system integration through requirements and process mapping
  • Solution Architect: Designing scalable and interoperable systems across platforms
  • Technical Consultant: Advising on integration strategies and implementation
  • Aspiring Integration Specialist: Building core skills for systems integration roles

Prerequisites of this BCS Practitioner Certificate in Systems Integration Training Course

There are no formal prerequisites for taking this course.

BCS Practitioner Certificate in Systems Integration Training Course Overview

The BCS Practitioner Certificate in Systems Integration Training by The Knowledge Academy equips you with the knowledge and skills to successfully plan, design, and manage the integration of complex IT systems within and across organisations.

Systems integration is essential for enabling seamless data exchange and process automation in modern enterprises. This Systems Integration Course covers integration architecture, interface design, data transformation, testing strategies, and managing interoperability challenges. You’ll learn how to deliver reliable and scalable solutions that align with business needs.

This intermediate-level training is ideal for IT Professionals, Systems Analysts, Architects, and Project Managers involved in digital transformation projects. Completing this course also prepares you for a recognised Systems Integration Certification awarded by BCS – The Chartered Institute for IT.

BCS Practitioner Certificate in Systems Integration Training Objectives

  • To understand the principles and approaches to systems integration
  • To design and manage APIs, data flows, and interfaces
  • To identify and resolve integration challenges and risks
  • To ensure system reliability, scalability, and compliance

Delivered over 2 days, this Systems Integration Course blends theory with practical scenarios to give you a clear, actionable understanding of integration projects. You will leave with the confidence to lead or contribute to successful system integrations.

Enhance your technical and project delivery skills with The Knowledge Academy. We provide expert-led training, real-world insights, and Systems Integration Certification support to help you excel in complex IT environments.

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What’s included in this BCS Practitioner Certificate in Systems Integration Training Course?

  • World-Class Training Sessions from Experienced Instructors
  • BCS Practitioner Certificate in Systems Integration Certificate
  • Digital Delegate Pack

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accredited by

Our BCS course is accredited by BCS

Online Instructor-led (2 days)

Classroom (2 days)

Online Self-paced (16 hours)

BCS Practitioner Certificate in User Experience Course Outline

Module 1: Human-Centred Design

  • Describe the Principles of Human-Centred Design
  • Summarise the Stages in the Human-Centred Design Lifecycle

Module 2: User Research

  • Define User Populations, Target Users, And Segments
  • Evaluate Appropriate User Research Techniques
  • Apply User Research Techniques
  • Communicate the Outcomes of User Research
  • Apply Ethical and Legal Considerations When Conducting Research
  • Apply Research Methods to Guide the User to a Sustainable Product or Service

Module 3: User Experience Analysis

  • Describe the Context of Use for a Product, System, or Service
  • Analyse the Main Features of a Given Persona
  • Identify Stakeholder Groups and Methods to Resolve Conflicts
  • Analyse the Use of User Stories to Describe Capabilities
  • Identify Usability and User Experience Design Goals
  • Describe Measurable Accessibility Requirements

Module 4: User Experience Design

  • Analyse the Use of Techniques to Design User Interactions
  • Analyse How and When to Translate Concepts into Concrete UX Work Products
  • Describe Effective Visual Design Principles
  • Apply Relevant Cognitive Principles in Design
  • Analyse The Use of a User-Centred Approach to Content Design
  • Understand the Use of Visual Design and Branding Guidelines to Create a Consistent and Impactful Experience

Module 5: User Experience Evaluation

  • Describe Appropriate Tools and Techniques to Evaluate the User Experience
  • Analyse the Use of Usability Testing Plans
  • Analyse the Use of Suitability Testing
  • Apply Heuristics to Evaluate an Interface
  • Analyse an Interpret Results of Evaluations and Prioritise Issues

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Who should attend this BCS Practitioner Certificate in User Experience Training?

This course is ideal for professionals aiming to deepen their understanding of UX design, apply advanced methods, and create meaningful, user-centred digital experiences.

You should attend this BCS Practitioner Certificate in User Experience Course if you are:

  • UX Designer: Expanding skills in research, prototyping, and usability testing
  • UI Designer: Enhancing visual design with deeper UX principles
  • Product Manager: Aligning product features with user expectations and needs
  • Business Analyst: Applying UX techniques to improve requirements and user satisfaction
  • Web Developer: Collaborating effectively with UX teams on front-end design
  • Aspiring UX Professional: Gaining practical experience and a recognised UX certification

Prerequisites of this BCS Practitioner Certificate in User Experience Course

There are no formal prerequisites for taking this course.

BCS Practitioner Certificate in User Experience Course Overview

The BCS Practitioner Certificate in User Experience Course by The Knowledge Academy provides advanced skills in user-centred design, enabling you to create digital experiences that are intuitive, accessible, and aligned with business goals.

This UX Training covers in-depth user research methods, information architecture, interaction design, wireframing, and usability testing. You will learn how to apply design thinking principles, analyse user behaviours, and create solutions that improve satisfaction and engagement across digital platforms.

The course is ideal for UX Designers, Developers, Business Analysts, Product Managers, and professionals involved in digital delivery. It also supports your path to earning a globally recognised User Experience Certification from BCS, The Chartered Institute for IT.

BCS Practitioner Certificate in User Experience Course Objectives

  • To conduct and analyse user research to inform design decisions
  • To create and evaluate wireframes, prototypes, and user journeys
  • To apply user-centred design techniques in real-world projects
  • To integrate UX best practices into agile and cross-functional teams

Delivered in 1-day, this UX Training combines hands-on exercises with expert instruction to strengthen your design and research capabilities. You will leave with the confidence to deliver user-focused solutions that meet both customer needs and business requirements.

Enhance your UX expertise with The Knowledge Academy. We offer practical tools, project-based learning, and full support to help you gain your User Experience Certification and drive better digital outcomes.

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What’s included in this BCS Practitioner Certificate in User Experience Course?

  • World-Class Training Sessions from Experienced Instructors
  • BCS Practitioner Certificate in User Experience Certificate
  • Digital Delegate Pack

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accredited by

Our BCS course is accredited by BCS

Online Instructor-led (4 days)

Classroom (4 days)

Online Self-paced (32 hours)

BCS Practitioner Certificate in Digital Product Management Exam

BCS Practitioner Certificate in Digital Product Management Training Course Outline

Module 1: Effective Stakeholder Management and Communication Techniques

  • Role of the Product Manager
  • Identify Stakeholder Categories Using the Stakeholder Wheel
  • Apply Effective Methods to Communicate with Stakeholders at Various Levels
  • Apply the Power/Interest Grid to Categorise Stakeholders
  • Choose an Appropriate Stakeholder Management Strategy
  • Importance and Methods of Gaining Stakeholder Buy-in
  • Apply Problem Solving Techniques

Module 2: Analyse the Internal and External Environment and Undertake Market Analysis

  • Analyse the Business Environment Using an Appropriate Framework
  • Importance of Alignment Between Commercial Considerations and Overarching Business Strategy
  • How the Organisation’s IT Environment Supports Product Development, Delivery, and Marketing Activities?
  • Apply Legal Requirements, Legislation, and Organisational Guidelines Relevant to Digital Product Development
  • Prepare an Analysis Using Porter’s Value Chain
  • Apply Customer Research Methodologies Taking into Account the Diversity of the Target Market
  • Analyse the Market to Determine Its Size
  • Prepare and Monitor Budgets to Manage Costs and Maximise Revenue
  • Apply Data Analysis to Evaluate Research Findings

Module 3: Product Delivery Lifecycle

  • Create a Product Roadmap
  • Purpose of a Vision for the Product and the Organisation
  • Create and Apply Personas to Inform Decision Making
  • Analyse the Stages of the Product Delivery Lifecycle
  • Concept of Pivoting
  • Apply Risk Management Techniques Throughout the Product Delivery Lifecycle
  • Apply Appropriate Quality Assurance and Quality Control Methods
  • Choose Appropriate Testing Methods to Evaluate Compliance with Product Requirements
  • Analyse Metrics to Monitor Product Performance

Module 4: Product Development Techniques

  • Apply Prioritisation Techniques
  • Apply Product Development Techniques
  • Create Business Cases, User Stories, and Use Cases
  • Minimum Viable Product
  • Prototyping Approaches
  • What is Sustainable Product Development?
  • Key Features of Different Coding Languages and Use Terminology Associated with Coding

Module 5: Methods and Techniques of Marketing

  • Analyse the Different Types of User Acquisition Models
  • Concepts Used to Promote a Product into the Market
  • Digital Marketing Techniques
  • Advantages and Disadvantages of Various Advertising Methods

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Who Should Attend BCS Practitioner Certificate in Digital Product Management Training Course?

This course is ideal for professionals seeking to master product lifecycle management, stakeholder engagement, and strategic delivery in digital environments.

You should attend this BCS Practitioner Certificate in Digital Product Management Training if you are:

  • Product Manager: Enhancing strategic thinking and product delivery capabilities
  • Business Analyst: Supporting product development through data and user insights
  • Project Manager: Aligning digital products with business goals and timelines
  • UX or UI Designer: Collaborating effectively on product strategy and execution
  • Marketing Professional: Understanding product positioning and customer engagement
  • Aspiring Product Leader: Building skills for a career in digital product management

Prerequisites of BCS Practitioner Certificate in Digital Product Management Training Course

There are no formal prerequisites for attending this BCS Practitioner Certificate in Digital Product Management Training Course.

BCS Practitioner Certificate in Digital Product Management Course Overview

The BCS Practitioner Certificate in Digital Product Management Course by The Knowledge Academy equips you with the skills to manage the full lifecycle of digital products, from ideation to delivery and beyond.

Effective Product Management is vital for business success. This BCS Practitioner Certificate in Digital Product Management Course covers product vision, roadmap development, stakeholder communication, prioritisation techniques, and agile delivery methods. You’ll also explore customer-centric design, metrics, and cross-functional team leadership.

This advanced Product Management Training is ideal for current or aspiring Product Managers, Digital Strategists, and professionals involved in delivering digital solutions. It also prepares you for a widely recognised Product Management Certification awarded by BCS – The Chartered Institute for IT.

BCS Practitioner Certificate in Digital Product Management Course Objectives

  • To define and communicate a clear product vision and strategy
  • To manage product backlogs, roadmaps, and value delivery
  • To collaborate effectively with development, UX, and business teams
  • To align product outcomes with customer and business needs

Delivered over 4 days, this in-depth Product Management Training blends theory with real-world practice. You will leave with a comprehensive understanding of digital product lifecycles and the skills to lead products from concept to success.

Advance your digital product career with The Knowledge Academy. We offer expert-led learning, practical insights, and full support towards achieving your Product Management Certification.

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What's Included this BCS Practitioner Certificate in Digital Product Management Training Course?

  • World-Class Training Sessions from Experienced Instructors   
  • BCS Practitioner Certificate in Digital Product Management Certificate
  • Digital Delegate Pack

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BCS Practitioner Certificate in Digital Product Management Exam Information

  • Closed Book
  • Duration: 90 minutes
  • Format: Multiple Choice
  • Number of questions: 40
  • Pass Mark: 65%. (26/40)
  • Supervised

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accredited by

Our BCS Exam 1 course is accredited by BCS

Online Instructor-led (1 days)

Classroom (1 days)

Online Self-paced (8 hours)

BCS Business Analysis Diploma Oral Preparation Workshop Exam

Business Analysis Diploma Oral Preparation Workshop

The course revisits the essential content from the core modules and the specialist modules.

Domain 1: Business Context

  • Rationale for Business Analysis
  • Holistic View of a Business System
  • Competencies of a Business Analyst
  • Professionalism in Business Analysis
  • Business Environment Analysis
  • SWOT Analysis
  • Business Performance Measurement
  • Business Analysis within the Lifecycle for Business Change

Domain 2: Business Analysis Techniques

  • Investigating and Documenting Business Situations
  • Stakeholder Analysis
  • Modelling Business Activities
  • Business Events
  • Business Rules
  • Gap Analysis

Domain 3: Business Case Development

  • Rationale for Making a Business Case
  • Contents of a Business Case
  • Options
  • Financial Case
  • Investment Appraisal Techniques
  • Risk Analysis
  • Impact Analysis
  • Lifecycle for the Business Case

Domain 4: Requirements Definition

  • Requirements Engineering
  • Requirements Elicitation
  • Requirements Analysis
  • Requirements Validation

Domain 5: Requirements Management and Documentation

  • Requirements Management
  • Change Control
  • Version Control
  • Tools in Requirements Management
  • Types of Requirements
  • Legal Issues and Business Analysis
  • Documenting Requirements
  • Requirements Modelling

Domain 6: Practitioner Specialism

  • Relevance to the Business Analyst Role
  • Relevance of the Module to an Organisation
  • Description of the Module

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Who should attend this BCS Business Analysis Diploma Oral Preparation Workshop? 

This course is ideal for candidates preparing to undertake the oral examination for the BCS Business Analysis Diploma and aiming to strengthen their confidence, articulation, and exam technique.

You should attend this BCS Business Analysis Diploma Oral Preparation Workshop if you are:

  • Business Analyst: Finalising your BCS Diploma with targeted oral exam preparation
  • BA Diploma Candidate: Seeking structured guidance and feedback on oral performance
  • Project Manager: Preparing to validate your business analysis skills through formal assessment
  • IT or Change Professional: Completing the final step of the BCS BA Diploma Certification
  • BA Career Changer: Transitioning to business analysis with BCS accreditation goals
  • Aspiring Senior Business Analyst: Aiming to achieve a recognised industry qualification

Prerequisites of the BCS Business Analysis Diploma Oral Preparation Workshop

To register in the BCS Business Analysis Diploma Oral Preparation Workshop, delegates must meet specific criteria. They should have already passed the written examinations required for the BCS Business Analysis Diploma and be in the process of preparing for the oral examination. Having a solid understanding of the BCS Business Analysis syllabus is also advantageous for delegates as it will facilitate their participation in the workshop.

Business Analysis Diploma Oral Preparation Workshop Overview

The BCS Business Analysis Diploma Oral Preparation Workshop by The Knowledge Academy prepares you thoroughly for the final oral interview of the BCS International Diploma in Business Analysis, equipping you with the confidence and techniques to succeed.

The oral exam is a crucial component in achieving the full diploma. This BCS Business Analysis Diploma Oral Preparation Workshop helps you consolidate your knowledge across the four mandatory modules and demonstrate your understanding of business analysis practices. It focuses on exam technique, communication skills, and structured responses to typical oral exam questions.

This targeted Business Analysis Training is ideal for candidates who have completed the required modules and are ready to take the final step towards their qualification. It also supports those seeking to refine their knowledge and secure their BCS Business Analysis Certification.

BCS Business Analysis Diploma Oral Preparation Workshop Objectives

  • To prepare for the structure and expectations of the oral exam
  • To practise answering common oral exam questions clearly and concisely
  • To consolidate knowledge from all diploma modules
  • To build confidence in presenting and justifying your analysis approach

Delivered as a focused 1-day session, this workshop offers expert guidance, mock interviews, and personalised feedback. You will leave fully equipped to handle the oral exam with confidence and achieve your full diploma.

Advance your professional standing with The Knowledge Academy. We support you with specialist coaching and preparation to help you succeed in your BCS Business Analysis Certification journey.

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What’s included in the BCS Business Analysis Diploma Oral Preparation Workshop?

  • BCS Business Analysis Diploma Oral Preparation Workshop Examination
  • World-class training sessions from Experienced Instructors
  • BCS Business Analysis Diploma Oral Preparation Workshop Certificate
  • Digital Delegate Pack

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Business Analysis Diploma Oral Preparation Workshop Exam information

This is a workshop designed to specifically prepare delegates for the BCS International Diploma in Business Analysis Oral Examination. The details of this Business Analysis Diploma Oral exam are as follows: 

  • Question Type: Scenario based  
  • Duration: 50 Minutes  
  • Exam Type: Oral 
  • Examiners: Conducted by 2 examiners

PLEASE NOTE: The exam related to this course is not included within the price of this course and must be booked separately 

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accredited by

Our BCS course is accredited by BCS

Online Instructor-led (3 days)

Classroom (3 days)

Online Self-paced (24 hours)

BCS Essentials Certificate in Artificial Intelligence Exam

BCS Essentials Certificate in Artificial Intelligence Training Course Outline

Module 1: Artificial and Human Intelligence

  • Definition of Human and Artificial Intelligence (AI)
  • Learning from Experience and How it Relates to Machine Learning (ML)?
  • ML is a Significant Contribution to the Growth of Artificial Intelligence
  • How AI is Part of ‘Universal Design,’ and ‘The Fourth Industrial Revolution’?

Module 2: Examples of AI

  • Benefits of Artificial Intelligence
  • Challenges of Artificial Intelligence
  • Understanding of the Risks of Artificial Intelligence
  • Identify a Typical Funding Source for AI Projects
  • List Opportunities for AI

Module 3: Introduction to Machine Learning

  • Understanding of the AI Intelligent Agent Description
  • Examples of Machine Learning 
  • Recall Which Typical, Narrow AI Capability is Useful in ML and AI Agents Functionality
  • Give Examples of the Following Forms of ML
  • basic schematic of a neural network

Module 4: Future of Artificial Intelligence

  • Artificial Intelligence (in Particular, Machine Learning) will Drive Humans and Machines to Work Together
  • Future Directions of Humans and Machines Working Together

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Who Should Attend BCS Essentials Certificate in Artificial Intelligence Training? 

This course is ideal for individuals seeking a basic understanding of Artificial Intelligence, its terminology, and how it impacts business, society, and the workplace.

You should attend this BCS Essentials Certificate in Artificial Intelligence Course if you are:

  • Beginner in AI: Exploring foundational AI concepts and terminology
  • Business Professional: Understanding how AI influences strategy and operations
  • Project Manager: Gaining awareness of AI applications in business initiatives
  • IT Support or Administrator: Building knowledge of AI’s role in tech environments
  • Student or Graduate: Starting a journey into AI and related technologies
  • Aspiring AI Enthusiast: Learning how AI is shaping the future across industries

Prerequisites of BCS Essentials Certificate in Artificial Intelligence Training

There are no formal prerequisites for attending this BCS Essentials Certificate in Artificial Intelligence Course.

BCS Essentials Certificate in Artificial Intelligence Training Course Overview

The BCS Essentials Certificate in Artificial Intelligence Course by The Knowledge Academy offers a clear and accessible introduction to AI, helping you understand its potential, key concepts, and impact across industries.

This AI Essentials Training explores the fundamentals of artificial intelligence, including Machine Learning, Neural Networks, Natural Language Processing, and Robotics. It also introduces ethical concerns, regulatory frameworks, and real-world applications that support informed decision-making and innovation.

This course is ideal for professionals in Business, IT, Marketing, Operations, or Management who want to gain a foundational understanding of AI. It also prepares you for a recognised Artificial Intelligence Certification from BCS, The Chartered Institute for IT.

BCS Essentials Certificate in Artificial Intelligence Course Objectives

  • To understand key AI concepts, technologies, and terminology
  • To explore machine learning, data-driven decision-making, and robotics
  • To recognise ethical and societal considerations related to AI
  • To identify current and future applications of AI in various sectors

Delivered over 3 days, this AI Essentials Training provides a balance of theoretical insight and practical examples. You will leave with the confidence to engage in AI discussions, assess opportunities, and support innovation within your organisation.

Begin your AI journey with The Knowledge Academy. We offer expert-led learning and full support to help you gain your Artificial Intelligence Certification and prepare for a future shaped by smart technologies.

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What’s included in this BCS Essentials Certificate in Artificial Intelligence Training Course?

  • BCS Essentials Certificate in Artificial Intelligence Examination.
  • World-Class Training Session from Experienced Instructors.
  • BCS Essentials Certificate in Artificial Intelligence Certificate.
  • Digital Delegate Pack.

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BCS Essentials Certificate in Artificial Intelligence Exam Information

The BCS Essentials Certificate in Artificial Intelligence exam assesses candidates on their foundational knowledge of Artificial Intelligence (AI) principles, methodologies, and best practices, ensuring their understanding of developing and applying AI technologies in line with BCS standards. The format of the exam is as follows:

  • Question Type: Multiple choice
  • Total Questions: 20
  • Total Marks: 20 Marks
  • Pass Marks: 65%, or 13/20 Marks
  • Duration: 30 Minutes
  • Open Book/Closed Book: Closed book

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accredited by

Our BCS course is accredited by BCS

Online Instructor-led (3 days)

Classroom (3 days)

Online Self-paced (24 hours)

BCS Foundation Certificate in Artificial Intelligence Training Exam

BCS Foundation Certificate in Artificial Intelligence Training Course Outline

Module 1: Ethical and Sustainable Human and Artificial Intelligence

  • Human and Artificial Intelligence
  • Concept of Intelligent Agents
  • Describe a Modern Approach to Human Logical Levels of Thinking Using Robert Dilt’s Model
  • What are Ethics and Trustworthy AI?
  • Definition of Ethics
  • Human Centric Ethical Purpose Respects Fundamental Rights, Principles, and Values
  • Ethical Purpose AI is Delivered Using Trustworthy AI that is Technically Robust
  • Human Centric Ethical Purpose Trustworthy AI is Continually Assessed and Monitored
  • Three Fundamental Areas of Sustainability and The United Nation’s Seventeen Sustainability Goals
  • How AI is Part of Universal Design, and the Fourth Industrial Revolution?
  • Understand that ML is a Significant Contribution to the Growth of Artificial Intelligence
  • Describe Learning from Experience and How it Relates to Machine Learning

Module 2: Artificial Intelligence and Robotics

  • Understanding of the AI Intelligent Agent Description
  • Four Rational Agent Dependencies
  • Agents in Terms of Performance Measure, Environment, Actuators, and Sensors
  • Four Types of Agent: Reflex, Model-Based Reflex, Goal-Based and Utility-Based
  • Identify the Relationship of AI Agents with Machine Learning
  • What is a Robot?
  • Robotic Paradigms
  • What is an Intelligent Robot?
  • Relate Intelligent Robotics to Intelligent Agents

Module 3: Applying the Benefits of AI - Challenges and Risks

  • How Sustainability Relates to Human-Centric Ethical AI and How Our Values Will Drive Our Use of AI Will Change Humans, Society, and Organisations
  • Benefits of Artificial Intelligence By
  • Advantages of Machine and Human and Machine Systems
  • Challenges of Artificial Intelligence, and Give
  • General Ethical Challenges AI Raises
  • General Examples of the Limitations of AI Systems Compared to Human Systems
  • Understanding of the Risks of AI Project
  • Give At Least One A General Example of the Risks Of AI
  • Typical AI Project Team in Particular
  • Domain Expert
  • What is Fit-of-Purpose?
  • Difference Between Waterfall and Agile Projects
  • List Opportunities For AI
  • Identify a Typical Funding Source for AI Projects and Relate to The NASA Technology Readiness Levels (TRLs)

Module 4: Starting AI How to Build A Machine Learning Toolbox - Theory and Practice

  • How We Learn from Data – Functionality, Software, and Hardware?
  • Common Open-Source Machine Learning Functionality, Software, and Hardware
  • Introductory Theory of Machine Learning
  • Typical Tasks in the Preparation of Data
  • Typical Types of Machine Learning Algorithms
  • Typical Methods of Visualising Data
  • Which Typical, Narrow AI Capability is Useful in ML and AI Agents’ Functionality?

Module 5: Management, Roles and Responsibilities of Humans and Machines

  • Understanding that Artificial Intelligence Will Drive Humans and Machines to Work Together
  • Future Directions of Humans and Machines Working Together
  • Learning from Experience Agile Approach to Projects
    • Describe the Type of Team Members Needed for an Agile Project

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Who Should Attend this BCS Foundation Certificate in Artificial Intelligence Training?

This course is ideal for individuals seeking to understand fundamental AI concepts, explore real-world applications, and gain a recognised certification in artificial intelligence.

You should attend this BCS Foundation Certificate in Artificial Intelligence Training if you are:

  • IT Professional: Exploring how AI impacts systems, services, and workflows
  • Data Analyst: Understanding how AI supports data-driven decision-making
  • Software Developer: Learning AI fundamentals for integration into applications
  • Business Leader or Manager: Gaining insight into AI trends and strategic implementation
  • Project Manager: Managing AI-related initiatives with greater awareness and precision
  • Aspiring AI Specialist: Building a strong foundation for a future in artificial intelligence

Prerequisites of BCS Foundation Certificate in Artificial Intelligence Training

There are no formal prerequisites for attending this BCS Foundation Certificate in Artificial Intelligence Training.

BCS Foundation Certificate in Artificial Intelligence Training Course Overview

The BCS Foundation Certificate in Artificial Intelligence Course by The Knowledge Academy introduces you to core AI concepts, preparing you to understand, evaluate, and work with AI technologies across various sectors.

Artificial Intelligence is transforming industries, and a foundational understanding is essential for both technical and non-technical professionals. This BCS Foundation Certificate in Artificial Intelligence Course covers key topics including Machine Learning, Robotics, Natural Language Processing, and the ethical implications of AI. You'll explore how AI impacts business operations, strategy, and society.

This beginner-friendly AI Training is ideal for Business Leaders, Project Managers, IT professionals, and anyone looking to grasp the fundamentals of AI. It also prepares you for the globally recognised Artificial Intelligence Certification awarded by BCS – The Chartered Institute for IT.

BCS Foundation Certificate in Artificial Intelligence Course Objectives

  • To understand key AI concepts, terminology, and technologies
  • To explore machine learning, data-driven decision-making, and robotics
  • To examine the ethical and regulatory considerations of AI use
  • To identify practical applications of AI in business and society

Delivered over 1 day, this comprehensive AI Training provides a clear and practical introduction to Artificial Intelligence. You will leave with the knowledge to support AI discussions, strategy, and implementation within your organisation.

Position yourself at the forefront of innovation with The Knowledge Academy. We offer expert guidance, accessible learning, and BCS Artificial Intelligence Certification support to help you move forward in the evolving digital landscape.

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What’s included in this BCS Foundation Certificate in Artificial Intelligence Training Course?

  • BCS Foundation Certificate in Artificial Intelligence Examination.
  • World-Class Training Session from Experienced Instructors.
  • BCS Foundation Certificate in Artificial Intelligence Certificate.
  • Digital Delegate Pack.

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BCS Foundation Certificate in Artificial Intelligence Training Exam Information

The BCS Foundation Certificate in Artificial Intelligence Training exam assesses candidates on their foundational knowledge of Artificial Intelligence (AI) principles, methodologies, and best practices, ensuring their understanding of developing and applying AI technologies in line with BCS standards. The format of the exam is as follows:

  • Question Type: Multiple choice
  • Total Questions: 20
  • Total Marks: 40 Marks
  • Pass Marks: 65%, or 26/40 Marks
  • Duration: 60 Minutes
  • Open Book/Closed Book: Closed book

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accredited by

Our BCS course is accredited by BCS

Online Instructor-led (2 days)

Classroom (2 days)

Online Self-paced (16 hours)

BCS Foundation Certificate in User Experience Exam

BCS Foundation Certificate in User Experience​ Training Course Outline

Module 1: Guiding Principles

  • Articulate the Importance of Taking the Users' Perspective
  • Key Principles of User-Centred Design
  • ISO 9241 (Important Standard of Usability)
  • User Experience Vs Usability
  • Usability Vs User Acceptance Testing
  • Benefits of Inclusive Design

Module 2: User Research

  • Components of the Context of Use
  • Potential Users of the System
  • Describe the Kinds of Data that Should Be Collected During a Site Visit to Users
  • Observation Vs Interpretation
  • Key Principles of Contextual Inquiry
  • Affinity Programming

Module 3: Illustrating the Context of Use

  • How to Create Personas from User Research Data?
  • Hick's Law
  • How to Identify Users' Key Tasks?
  • Explain the Rationale for Focusing on User Needs
  • Elements of User Story

Module 4: Measuring Usability

  • Define Usability
  • Measures of Usability
  • Role of Design Experiments in Validated Learning
  • Strengths and Weaknesses of Multivariate Testing
  • Value of Iterative Design
  • Good and Bad User Experiences

Module 5: Information Architecture

  • Information Architecture (IA)
  • Schemes for Classifying and Organising Information
  • LATCH Model
  • Organise, Structure, and Label Content
  • Carrying Out an Open and a Closed Card Sort
  • Implementation Model, Mental Model, and Conceptual Model
  • State the Concept of Affordance

Module 6: Interaction Design 

  • Different User Interface Design Patterns
  • Choose the Correct Interactive Control in a UI Design
  • Fitts' Law
  • Concept of Progressive Disclosure
  • Interaction Design Vs Information Architecture
  • User Interface Consistency is an Important Design Principle

Module 7: Visual Design 

  • Fundamental Principles of Visual Design
  • Identify Good and Poor Page Layout
  • Eye-Tracking
  • Metaphorical Representations in Visual Design

Module 8: User Interface Prototyping  

  • Prototyping
  • Different Types of Prototypes
  • Choose Between Different Types of Prototype
  • Appropriate Type of Prototype for the Phase of Design
  • Differences Between Prototypes and Sketches
  • Sketch Paper Prototypes

Module 9: Usability Evaluation  

  • Nielsen's Usability Heuristics
  • Different Kinds of Usability Evaluation
  • Plan Usability Evaluations to Test Design Hypotheses
  • Record the Data from Usability Evaluations
  • Distinguish Between High and Low Severity Usability Problems
  • Moderating a Usability Test
  • Usability Inspection Vs Usability Test
  • Good and Poor Tasks for a Usability Test
  • Difference Between Observation and Interpretation
  • W3C's Web Content Accessibility Guidelines

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Who should attend this BCS Foundation Certificate in User Experience Training Course?

This course is ideal for professionals aiming to understand core UX principles, enhance user-centred design skills, and gain a recognised certification in the field of user experience.

You should attend this BCS Foundation Certificate in User Experience Course if you are:

  • UX Designer: Building a strong foundation in user research and usability principles
  • UI Designer: Enhancing design decisions with user behaviour insights
  • Web or App Developer: Creating user-friendly, accessible digital experiences
  • Business Analyst: Aligning business goals with user needs through UX practices
  • Product Manager: Ensuring products are intuitive and meet user expectations
  • Aspiring UX Professional: Starting a career in the field of user experience design

Prerequisites of this BCS Foundation Certificate in User Experience Training Course

There are no formal prerequisites for the BCS Foundation Certificate in User Experience Training Course, as it is designed for both beginners and professionals.

BCS Foundation Certificate in User Experience Training Course Overview

The BCS Foundation Certificate in User Experience Course by The Knowledge Academy equips you with essential UX principles, enabling you to design digital experiences that are functional, user-friendly, and impactful.

User experience (UX) is critical in the development of digital products and services. This BCS Foundation Certificate in User Experience Course introduces you to key UX concepts, including user research, interaction design, prototyping, usability testing, and information architecture. You'll learn how to align user needs with business goals to create intuitive and effective digital interfaces.

This entry-level UX Training is ideal for Designers, Developers, Product Managers, Business Analysts, and anyone involved in the design or improvement of digital products. It also prepares you for a globally recognised User Experience Certification awarded by BCS – The Chartered Institute for IT.

BCS Foundation Certificate in User Experience Course Objectives

  • To understand the principles and process of user-centred design
  • To conduct user research and usability evaluations
  • To create wireframes, prototypes, and journey maps
  • To apply UX best practices in real-world digital projects

Delivered over 2 days, this comprehensive UX Training offers both theoretical understanding and practical application. You will leave with a strong foundation in user experience and be ready to apply UX thinking across various industries and roles.

Build your capability to design meaningful digital experiences with The Knowledge Academy. We provide the knowledge, tools, and BCS User Experience Certification support to help you advance your UX career with confidence.

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What's included within this BCS Foundation Certificate in User Experience Training Course?

  • BCS Foundation Certificate in User Experience Examination
  • World-Class Training Sessions from Experienced Instructors
  • BCS Foundation Certificate in User Experience Certificate
  • Digital Delegate Pack

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BCS Foundation Certificate in User Experience Exam Information

The BCS Foundation Certificate in User Experience exam assesses candidates on their foundational knowledge of User Experience (UX) principles, methodologies, and best practices, ensuring their understanding of creating user-centric digital products and services in line with BCS standards. The format of the exam is as follows: 

  • Question Type: Multiple choice 
  • Total Questions: 40 
  • Total Marks: 40 Marks 
  • Pass Marks: 65%, or 26/40 Marks 
  • Duration: 60 Minutes 
  • Open Book/Closed Book: Closed book

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Not sure which course to choose?

Speak to a training expert for advice if you are unsure of what course is right for you. Give us a call on 01344203999 or Enquire.

Package deals for Business Analysis Courses

Our training experts have compiled a range of course packages on a variety of categories in Business Analysis Courses, to boost your career. The packages consist of the best possible qualifications with Business Analysis Courses, and allows you to purchase multiple courses at a discounted rate.

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Business Analysis Courses FAQs

Business Analysis is the process of identifying business needs and finding solutions to problems. It involves analysing processes, systems, and data to improve performance and drive strategic decision-making across an organisation.

The duration of these Business Analysis Courses varies. Please visit our course pages for specific information.

Key skills include critical thinking, stakeholder communication, problem-solving, process modelling, data analysis, and the ability to translate business requirements into actionable outcomes. Familiarity with tools like UML, BPMN, or Agile frameworks is a bonus.

The prerequisites for Business Analysis Courses are based on the course specifications and the target group of professionals it serves. Check the respective course page of the course that you are planning to take to know about its prerequisites.

You can access these Business Analysis Courses content through the 'MyTKA Training Portal', your central hub for all training resources. You will retain access to the course materials even after completing your training, allowing for continuous reference and learning.

The benefits of attending these courses equips you with industry-relevant tools and techniques, enhances your decision-making abilities, prepares you for certification, and boosts your employability in project management, operations, and business improvement roles.

Learning Business Analysis Courses bridges the gap between business needs and IT solutions. Learning Business Analysis is crucial for anyone involved in planning, improving, or delivering organisational change with measurable results.

In this course, delegates will have intensive training with our experienced instructors, a digital delegate pack consisting of important notes related to this course, and a certificate after course completion.

The Knowledge Academy offers 24/7 support via phone & email before attending, during, and after the course.  Our customer support team is available to assist and promptly resolve any issues you may encounter.

Yes, our courses are fully accredited by BCS (The Chartered Institute for IT). This ensures globally recognised standards and quality training delivery.

Yes, after completing this course you will receive a certificate of completion to validate your achievement and demonstrate your proficiency in the course material.

Most exams are multiple-choice or scenario-based, lasting 60 to 90 minutes, depending on the course level. Some advanced certifications may include case studies or oral components.

Certification boosts your credibility, opening doors to senior roles and salary progression. Certified Business Analysts are highly valued for their ability to drive transformation and business efficiency.

A freshman in the United Kingdom can earn between £28,000 and £35,000 annually. With strong skills and a certification, entry-level analysts often progress quickly to higher-paying roles within a year or two.

Professionals with a CBAP Certification can earn £60,000 to £85,000 annually in the UK. Senior consultants or those in finance, IT, or enterprise transformation roles may command even higher salaries.

After completing these Business Analysis Courses, you can pursue roles such as Business Analyst, Process Analyst, Requirements Engineer, Product Owner, or Consultant across sectors like IT, healthcare, finance, government, and logistics.

People who enjoy solving problems, working with stakeholders, improving processes, and interpreting data are well-suited for Business Analysis. Strong communicators and critical thinkers thrive in this field.

It validates your ability to analyse and improve business processes. Certification makes you stand out to employers, enabling faster career progression and eligibility for senior or strategic business roles.

Our Business Analysis Courses are regularly updated based on BCS standards, Agile practices, technology trends, and evolving business methodologies. Real-world case studies ensure relevance in today’s dynamic business landscape.

The Knowledge Academy in the United Kingdom stands out as a prestigious training provider known for its extensive course offerings, expert instructors, adaptable learning formats, and industry recognition. It's a dependable option for those seeking these Business Analysis Courses.

The Knowledge Academy is the Leading global training provider for Business Analysis Courses.
The training fees for Business Analysis Courses in the United Kingdom starts from £1995
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