ITIL® V3 Service Lifecycle - Service Transition

Duration: 3 Days

The course builds on the general principles covered in the ITIL® Foundation course. It covers the lifecycle aspects of Service Transition and the management and control of the activities and techniques within the Service Transition stage of the lifecycle but not the detail of each of the supporting processes (which are covered in detail in the capability courses).

The course also looks at the concept of Service Transition as a practice and at the interfaces between Service Transition and the other stages of the ITIL® Service Lifecycle.

Objectives

1. To obtain knowledge on ITIL® concepts and terminology and enable delegates to understand the processes and activities involved in the Service Transition. 
2. To give a detailed management/business level understanding of the ITIL® Service Transition phase of the ITIL® core lifecycle and how it may be implemented to enhance the quality of IT service provision within an organisation.  
3. To explain the roles and justify the need of Service Transition in the Service Lifecycle.
4. To prepare delegates for the ITIL® Lifecycle examination in Service Transition (which takes place as part of the course).

Who should attend?

The course is suitable for individuals who require a deeper understanding of the Service Transition stage of the Service Lifecycle. It offers a career development path for practitioners who already hold the ITIL® Foundation Certificate.

Delegates will find it helpful if they have at least two years experience in IT service management before taking the course.

It is a prerequisite that delegates hold the ITIL® Foundation Certificate in IT Service Management or the version 2 to version 3 bridge equivalent.

Professional Qualifications

The course forms part of the ITIL® Intermediate qualification programme.

The examination will consist of a complex multiple choice, closed book paper, to be completed within 90 minutes. (Candidates sitting the examination in English and who do not have English as their first language will be allowed 120 minutes to allow use of a dictionary.) The pass mark will be70% or higher.

Successful candidates will be awarded 3 credits towards the ITIL® Expert qualification.

Topics covered:

• The main principles and objectives of Service Transition
• Challenges, Critical Success Factors and Risks
• Organizational issues concerned with Transition
• Technology considerations related to Service Transition
• The activities commonly performed in the Service Transition arena
• Assessing Critical Success Factors and Managing Risk in Service Transition

The course also covers the managerial and supervisory aspects of the ITIL processes covered in the Service Transition stage:

• Service Asset and Configuration Management
• Change Management 
• Release and Deployment Management
• Service Validation and Testing
• Evaluation
• Knowledge Management

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