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One of our training experts will be in touch shortly to go over your training requirements.

Course Information

ITIL® Overview Course Outline

This one-day intensive course shall provide an overview of ITIL®. Below are the aims and objectives of the course:


Course Outline

Module 1: Introduction

  • ITIL Background and Purpose

Module 2: What is Service Management?

  • IT Service Lifecycle
  • ITIL Functions/Processes

Module 3: What is ITIL?

  • Introduction to Information Technology Infrastructure Library (ITIL)
    • ITIL Service Value System (SVS)
    • ITIL Framework
    • Service Lifecycle
    • Structure of ITIL 4
    • Service Value Chain
    • Need of ITIL
  • ITIL 4 Definitions

Module 4: Key Concepts of ITIL 4

  • Value Co-Creation

Module 5: Four Dimensions of Service Management

  • Organisations and People
  • Information and Technology
  • Partners and Suppliers
  • Value Streams and Processes
  • External Factors

Module 6: ITIL Service Value System

  • ITIL Guiding Principles
  • Governance
  • Service Value Chain
  • ITIL Management Practices
  • Continual Improvement

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Who should attend this ITIL® Training Course?

The ITIL® overview course is especially beneficial to anybody involved in IT service management, who wants an introduction to this IT Service Management Methodology.


There are no prerequisites required prior to attending this course. This course is open to everyone and is especially aimed at those who require a basic understanding of ITIL®, those who wish to understand ITIL® and its use in IT service management, IT professionals 

ITIL® Overview Course Overview

This intensive 1-day overview course on Information Technology Infrastructure Library (ITIL®) will teach delegates the ITIL® experience for managing IT as a service using ITIL® methodology. After completing the course delegates will be able to integrate ITIL® into their organisation.

The Knowledge Academy is fully accredited by PeopleCert, for our ITIL® courses.

ITIL® is the world’s leading approach to IT service management. Created by the UK government and based on best practice principles, ITIL® features a range of certifications to help businesses align their IT services to the needs of their customers and organisation.

ITIL® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.



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What's included in this ITIL® Training Course?

The following is included in this course:

  • The Knowledge Academy ITIL® Overview Manual
  • Experienced ITIL® Instructor
  • Certificate
  • Refreshments

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Why choose us

Ways to take this course

Our easy to use Virtual platform allows you to sit the course from home with a live instructor. You will follow the same schedule as the classroom course, and will be able to interact with the trainer and other delegates.

Our fully interactive online training platform is compatible across all devices and can be accessed from anywhere, at any time. All our online courses come with a standard 90 days access that can be extended upon request. Our expert trainers are constantly on hand to help you with any questions which may arise.

This is our most popular style of learning. We run courses in 1200 locations, across 200 countries in one of our hand-picked training venues, providing the all important ‘human touch’ which may be missed in other learning styles.


Highly experienced trainers

All our trainers are highly qualified, have 10+ years of real-world experience and will provide you with an engaging learning experience.


State of the art training venues

We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible


Small class sizes

We limit our class sizes to promote better discussion and ensuring everyone has a personalized experience


Great value for money

Get more bang for your buck! If you find your chosen course cheaper elsewhere, we’ll match it!

This is the same great training as our classroom learning but carried out at your own business premises. This is the perfect option for larger scale training requirements and means less time away from the office.


Tailored learning experience

Our courses can be adapted to meet your individual project or business requirements regardless of scope.


Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.


Team building opportunity

This gives your team a great opportunity to come together, bond, and discuss, which you may not get in a standard classroom setting.


Monitor employees progress

Keep track of your employees’ progression and performance in your own workspace.

What our customers are saying

Frequently asked questions


ITIL® offers a broad range of courses. Once you have completed the ITIL® Overview course, you may progress onto the ITIL® Foundation course. The ITIL® Foundation course is a prerequisite for all the other ITIL® certifications such as, ITIL® Practitioner, ITIL® Service Intermediate qualifications, and finally to ITIL® Expert Level that involves the MALC course and Exam.
This ITIL® Overview course is open to everyone and there are no prerequisites needed to attend this course.
This ITIL® Overview course is highly targeted towards those who want to gain an overall understanding in ITIL®.
ITIL® Foundation is the entry level certification to ITIL. Following on from this is ITIL® Practitioner, which is the next transitional step. ITIL® Intermediate qualifications follows on from the Practitioner. ITIL® Intermediate is composed of 9 modules that are split into two categories; Service Lifecycle (5 modules) and Service Capability (4 modules). Each module is worth a number of credits, and attendance of a course and passing of the exam ensures delegates gain those credits. 17 credits are required along with ITIL® Foundation certification and completion of the MALC ITIL® course and exam to obtain a total number of 22 credits to reach the next level of ITIL; ITIL® expert. ITIL® master certification is the final stage and is obtained through ITIL® expert qualification and 5 or more years’ experience, in IT Service management, in leadership or management position.
Yes, The Knowledge Academy has full accreditation by PeopleCert on behalf of AXELOS for our ITIL® courses.
Yes, our courses are available all over the world in 196 countries, and our ITIL® online courses and virtual training can be accessed anywhere.
The price for ITIL® Overview certification in the United Kingdom starts from £1095
The Knowledge Academy is the Leading global training provider in the world for ITIL® Overview.
Please see our ITIL® Training courses available in the United Kingdom

Why choose us


Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.


Trusted & Approved

Our ITIL® courses are accredited by PeopleCert on behalf of AXELOS.


Many delivery methods

Flexible delivery methods are available depending on your learning style.


High quality resources

Resources are included for a comprehensive learning experience.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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We may not have any package deals available including this course. If you enquire or give us a call on 01344203999 and speak to our training experts, we should be able to help you with your requirements.