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Project Management (18)
Business Analysis (7)
Business Improvement (11)
IT Service Management (9)
IT Security (12)
Data Protection & Compliance (15)
Office Applications (10)
Business Skills (16)
Programming & Database (12)
Microsoft Technical (13)
Technical IT (12)
Advanced Technology (8)
Duration: 1 Days*
Exam(s): Included
Accredited: Yes
Support: 24/7
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Online Instructor-Led
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Classroom
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With an incredibly easy to use interface, our chosen platform has been designed to make learning online simple and enjoyable. It’s amazing video & audio quality means you won’t miss a thing.
Works on all devices
Recording & transcripts
See your trainer’s screen
Share documents
Virtual whiteboard
Duration: 1 Days*
Exam(s): Included
Accredited: Yes
Support: 24/7
View dates & pricesSelect your preferred delivery method
All Online Instructor-Led courses are delivered in real-time
Easy 1 click access
Works on all devices
We understand that people may have limited budgets.
Enquire for daily discount code 94 Remaining (Live Counter)
Duration: 1 Days*
Exam(s): Included
Accredited: Yes
Support: 24/7
This intensive 1-day overview course on Information Technology Infrastructure Library (ITIL®) will teach delegates the ITIL® experience for managing IT as a service using ITIL® methodology. After completing the course delegates will be able to integrate ITIL® into their organisation.
The Knowledge Academy is fully accredited by PeopleCert, for our ITIL® courses.
ITIL® is the world’s leading approach to IT service management. Created by the UK government and based on best practice principles, ITIL® features a range of certifications to help businesses align their IT services to the needs of their customers and organisation.
ITIL® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
This one-day intensive course shall provide an overview of ITIL®. Below are the aims and objectives of the course:
The ITIL® overview course is especially beneficial to anybody involved in IT service management, who wants an introduction to this IT Service Management Methodology.
There are no prerequisites required prior to attending this course. This course is open to everyone and is especially aimed at those who require a basic understanding of ITIL, those who wish to understand ITIL and its use in IT service management, IT professionals
The following is included in this course:
You won't find better value in the marketplace. If you do find a lower price, we will beat it.
Trusted & Approved
Our ITIL® courses are accredited by PeopleCert on behalf of AXELOS.
Various delivery methods
Flexible delivery methods are available depending on your learning style.
Resources
Resources are included for a comprehensive learning experience.
"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"
Joshua Davies, Thames Water
"...the trainer for this course was excellent. I would definitely recommend (and already have) this course to others."
Diane Gray, Shell
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