ITIL® Overview

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Key points about this course

Duration: 1 Days*

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Our ITIL® Overview training course is fully accredited by PeopleCert.
Includes course materials, experienced instructor, & completion certificate.
There is no examination required for ITIL® Overview.

Available delivery methods for this course

Classroom

Onsite

Online

Live Virtual

Course Information

Overview

ITIL® Overview Course Overview

This intensive 1-day overview course on Information Technology Infrastructure Library (ITIL®) will teach delegates the ITIL® experience for managing IT as a service using ITIL® methodology. After completing the course delegates will be able to integrate ITIL® into their organisation.

The Knowledge Academy is fully accredited by PeopleCert, for our ITIL® courses.

ITIL® is the world’s leading approach to IT service management. Created by the UK government and based on best practice principles, ITIL® features a range of certifications to help businesses align their IT services to the needs of their customers and organisation.

Outline

ITIL® Overview Course Outline

This one-day intensive course shall provide an overview of ITIL®. Below are the aims and objectives of the course:

Introduction to Information Technology Infrastructure Library (ITIL®)
The Principles of ITIL®
Definitions and Terminology
ITIL Lifecycle Service Operation
ITIL Lifecycle Service Design
ITIL Lifecycle Service Strategy
ITIL Lifecycle Continual Service Improvement
ITIL Lifecycle Service Transition

Prerequisites

Who should attend this ITIL Training Course?

The ITIL® overview course is especially beneficial to anybody involved in IT service management, who wants an introduction to this IT Service Management Methodology.

Prerequisites

There are no prerequisites required prior to attending this course. This course is open to everyone and is especially aimed at those who require a basic understanding of ITIL, those who wish to understand ITIL and its use in IT service management, IT professionals

FAQs

Now that I have completed the ITIL® Overview course, what should I do next?

ITIL® offers a broad range of courses. Once you have completed the ITIL® Overview course, you may progress onto the ITIL® Foundation course. The ITIL® Foundation course is a prerequisite for all the other ITIL® certifications such as, ITIL® Practitioner, ITIL® Service Intermediate qualifications, and finally to ITIL® Expert Level that involves the MALC course and Exam.

What are the prerequisites?

This ITIL® Overview course is open to everyone and there are no prerequisites needed to attend this course.

Who should attend this training course?

This ITIL® Overview course is highly targeted towards those who want to gain an overall understanding in ITIL®.

What is the duration of this training course?

This course is 1 day.

What is the structure of the ITIL® qualifications?

ITIL® Foundation is the entry level certification to ITIL. Following on from this is ITIL® Practitioner, which is the next transitional step. ITIL® Intermediate qualifications follows on from the Practitioner. ITIL® Intermediate is composed of 9 modules that are split into two categories; Service Lifecycle (5 modules) and Service Capability (4 modules). Each module is worth a number of credits, and attendance of a course and passing of the exam ensures delegates gain those credits. 17 credits are required along with ITIL® Foundation certification and completion of the MALC ITIL® course and exam to obtain a total number of 22 credits to reach the next level of ITIL; ITIL® expert. ITIL® master certification is the final stage and is obtained through ITIL® expert qualification and 5 or more years’ experience, in IT Service management, in leadership or management position.

Is The Knowledge Academy fully accredited by AXELOS?

Yes, The Knowledge Academy has full accreditation by PeopleCert on behalf of AXELOS for our ITIL® courses.

Is there an exam for the ITIL® Overview course?

No, there is no exam for this course. Full attendance and participation shall ensure certification of this ITIL® Overview course.

Are your ITIL® courses available outside the UK?

Yes, our courses are available all over the world in 196 countries, and our ITIL® online courses and virtual training can be accessed anywhere.

ITIL® Overview Examination

There is no exam for this course, as it is primarily an intensive introduction to the ITIL® framework. Full attendance and participation shall ensure certification of this ITIL® Overview course.