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This intensive 1-day overview course on Information Technology Infrastructure Library (ITIL®) will teach delegates the ITIL® experience for managing IT as a service using ITIL® methodology. After completing the course delegates will be able to integrate ITIL® into their organisation.
The Knowledge academy is fully accredited by PeopleCert , for our ITIL® courses.
ITIL® is the world’s leading approach to IT service management. Created by the UK government and based on best practice principles, ITIL® features a range of certifications to help businesses align their IT services to the needs of their customers and organisation.
ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
This one day intensive course shall provide an overview of ITIL®. Below are the aims and objectives of the course:
Introduction to Information Technology Infrastructure Library (ITIL®)
The Principles of ITIL®
Definitions and Terminology
ITIL Lifecycle Service Operation
ITIL Lifecycle Service Design
ITIL Lifecycle Service Strategy
ITIL Lifecycle Continual Service Improvement
ITIL Lifecycle Service Transition
The ITIL® overview course is especially beneficial to anybody involved in IT service management, who wants an introduction to this IT Service Management Methodology.
There are no prerequisites required prior to attending this course. This course is open to everyone and is especially aimed at those who require a basic understanding of ITIL, those who wish to understand ITIL and its use in IT service managements, IT professionals
There is no exam for this course, as it is primarily an intensive introduction to the ITIL® framework. Full attendance and participation shall ensure certification of this ITIL® Overview course.
The following is included in this course:
The Knowledge Academy ITIL® Overview Manual
Experienced ITIL® Instructor
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Trusted & Approved
Our ITIL® courses are accredited by PeopleCert on behalf of AXELOS.
Various delivery methods
Flexible delivery methods are available depending on your learning style.
Resources are included for a comprehensive learning experience.
"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"
Joshua Davies, Thames Water
"...the trainer for this course was excellent. I would definitely recommend (and already have) this course to others."
Diane Gray, Shell
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