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ITIL® Overview

Key points about this course

Duration: 1 Days*

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  • Our ITIL® Overview training course is fully accredited by PeopleCert.
  • Includes course materials, experienced instructor, & completion certificate.
  • There is no examination required for ITIL® Overview.

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Course Information

ITIL® Overview Course Overview

This intensive 1-day overview course on Information Technology Infrastructure Library (ITIL®) will teach delegates the ITIL® experience for managing IT as a service using ITIL® methodology. After completing the course delegates will be able to integrate ITIL® into their organisation.

The Knowledge Academy is fully accredited by PeopleCert, for our ITIL® courses.

ITIL® is the world’s leading approach to IT service management. Created by the UK government and based on best practice principles, ITIL® features a range of certifications to help businesses align their IT services to the needs of their customers and organisation.

ITIL® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.



ITIL® Overview Course  Outline

This one-day intensive course shall provide an overview of ITIL®. Below are the aims and objectives of the course:

  • Introduction to Information Technology Infrastructure Library (ITIL®)
  • The Principles of ITIL®
  • Definitions and Terminology
  • ITIL Lifecycle Service Operation
  • ITIL Lifecycle Service Design
  • ITIL Lifecycle Service Strategy
  • ITIL Lifecycle Continual Service Improvement
  • ITIL Lifecycle Service Transition

Who should attend this ITIL Training Course?

The ITIL® overview course is especially beneficial to anybody involved in IT service management, who wants an introduction to this IT Service Management Methodology.


There are no prerequisites required prior to attending this course. This course is open to everyone and is especially aimed at those who require a basic understanding of ITIL, those who wish to understand ITIL and its use in IT service management, IT professionals 

ITIL® offers a broad range of courses. Once you have completed the ITIL® Overview course, you may progress onto the ITIL® Foundation course. The ITIL® Foundation course is a prerequisite for all the other ITIL® certifications such as, ITIL® Practitioner, ITIL® Service Intermediate qualifications, and finally to ITIL® Expert Level that involves the MALC course and Exam.
This ITIL® Overview course is open to everyone and there are no prerequisites needed to attend this course.
This ITIL® Overview course is highly targeted towards those who want to gain an overall understanding in ITIL®.
ITIL® Foundation is the entry level certification to ITIL. Following on from this is ITIL® Practitioner, which is the next transitional step. ITIL® Intermediate qualifications follows on from the Practitioner. ITIL® Intermediate is composed of 9 modules that are split into two categories; Service Lifecycle (5 modules) and Service Capability (4 modules). Each module is worth a number of credits, and attendance of a course and passing of the exam ensures delegates gain those credits. 17 credits are required along with ITIL® Foundation certification and completion of the MALC ITIL® course and exam to obtain a total number of 22 credits to reach the next level of ITIL; ITIL® expert. ITIL® master certification is the final stage and is obtained through ITIL® expert qualification and 5 or more years’ experience, in IT Service management, in leadership or management position.
Yes, The Knowledge Academy has full accreditation by PeopleCert on behalf of AXELOS for our ITIL® courses.
No, there is no exam for this course. Full attendance and participation shall ensure certification of this ITIL® Overview course.
Yes, our courses are available all over the world in 196 countries, and our ITIL® online courses and virtual training can be accessed anywhere.

ITIL® Overview Examination

There is no exam for this course, as it is primarily an intensive introduction to the ITIL® framework. Full attendance and participation shall ensure certification of this ITIL® Overview course. 

What's included in this ITIL Training Course?

The following is included in this course:

  • The Knowledge Academy ITIL® Overview Manual
  • Experienced ITIL® Instructor
  • Certificate
  • Refreshments

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Key points about this course

Duration: 1 Days*

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Trusted & Approved

Our ITIL® courses are accredited by PeopleCert on behalf of AXELOS.

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Various delivery methods

Flexible delivery methods are available depending on your learning style.

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Resources are included for a comprehensive learning experience.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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"...the trainer for this course was excellent. I would definitely recommend (and already have) this course to others."

Diane Gray, Shell

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