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ITIL® Overview - United Kingdom

Key points about this course


Duration: 1 Days*

Exam(s): Included

Support: 24/7

Dates & Prices Enquire
  • Our ITIL® Overview training course is fully accredited by PeopleCert.
  • Includes course materials, experienced instructor, & completion certificate.
  • There is no examination required for ITIL® Overview.

Available delivery methods for this course

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Online Instructor-Led

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Online Self-Paced

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Onsite

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Key points about this course


Duration: 1 Days*

Exam(s): Included

Support: 24/7

View dates & prices

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ITIL® Overview Dates & Prices

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Maidstone
Fri 3rd Apr 2020
Places available
£995
Reading
Fri 3rd Apr 2020
Places available
£995
Fri 3rd Apr 2020
Places available
£795
Fri 10th Apr 2020
Places available
£795
Fri 17th Apr 2020
Places available
£795
Newcastle
Fri 17th Apr 2020
Places available
£995
Birmingham
Fri 17th Apr 2020
Places available
£995
London
Fri 24th Apr 2020
Places available
£995
Brighton
Fri 24th Apr 2020
Places available
£995
Fri 24th Apr 2020
Places available
£795
Leeds
Fri 1st May 2020
Places available
£995
Fri 1st May 2020
Places available
£795
Dublin
Fri 1st May 2020
Places available
€995
Fri 8th May 2020
Places available
£795
Manchester
Fri 8th May 2020
Places available
£995
Nottingham
Fri 8th May 2020
Places available
£995
London
Fri 15th May 2020
Places available
£995
Liverpool
Fri 15th May 2020
Places available
£995
Fri 15th May 2020
Places available
£795
Fri 22nd May 2020
Places available
£795
Aberdeen
Fri 22nd May 2020
Places available
£995
Milton Keynes
Fri 22nd May 2020
Places available
£995
Norwich
Fri 29th May 2020
Places available
£995
Bristol
Fri 29th May 2020
Places available
£995
Fri 29th May 2020
Places available
£795
Fri 5th Jun 2020
Places available
£795
Reading
Fri 5th Jun 2020
Places available
£995
Fri 12th Jun 2020
Places available
£795
Glasgow
Fri 12th Jun 2020
Places available
£995
Maidstone
Fri 12th Jun 2020
Places available
£995
Cardiff
Fri 19th Jun 2020
Places available
£995
Fri 19th Jun 2020
Places available
£795
London
Fri 19th Jun 2020
Places available
£995
Fri 26th Jun 2020
Places available
£795
Birmingham
Fri 26th Jun 2020
Places available
£995
Cambridge
Fri 26th Jun 2020
Places available
£995
Newcastle
Fri 3rd Jul 2020
Places available
£995
Manchester
Fri 3rd Jul 2020
Places available
£995
Brighton
Fri 10th Jul 2020
Places available
£995
Leeds
Fri 10th Jul 2020
Places available
£995
Fri 10th Jul 2020
Places available
£795
Edinburgh
Fri 17th Jul 2020
Places available
£995
Sheffield
Fri 24th Jul 2020
Places available
£995
Bristol
Fri 24th Jul 2020
Places available
£995
Southampton
Fri 31st Jul 2020
Places available
£995
London
Fri 7th Aug 2020
Places available
£995
Belfast
Fri 7th Aug 2020
Places available
£995
Fri 14th Aug 2020
Places available
£795
Aberdeen
Fri 14th Aug 2020
Places available
£995
Manchester
Fri 14th Aug 2020
Places available
£995
Birmingham
Fri 21st Aug 2020
Places available
£995
Dublin
Fri 21st Aug 2020
Places available
€995
Norwich
Fri 28th Aug 2020
Places available
£995
Milton Keynes
Fri 28th Aug 2020
Places available
£995
Glasgow
Fri 4th Sep 2020
Places available
£995
Fri 11th Sep 2020
Places available
£795
Liverpool
Fri 11th Sep 2020
Places available
£995
Maidstone
Fri 18th Sep 2020
Places available
£995
Reading
Fri 18th Sep 2020
Places available
£995
Southampton
Fri 25th Sep 2020
Places available
£995
Cambridge
Fri 25th Sep 2020
Places available
£995
Nottingham
Fri 2nd Oct 2020
Places available
£995
Fri 9th Oct 2020
Places available
£795
Brighton
Fri 9th Oct 2020
Places available
£995
London
Fri 9th Oct 2020
Places available
£995
Bristol
Fri 16th Oct 2020
Places available
£995
Edinburgh
Fri 23rd Oct 2020
Places available
£995
Birmingham
Fri 30th Oct 2020
Places available
£995
Newcastle
Fri 30th Oct 2020
Places available
£995
Manchester
Fri 6th Nov 2020
Places available
£995
Cardiff
Fri 6th Nov 2020
Places available
£995
Glasgow
Fri 13th Nov 2020
Places available
£995
Fri 13th Nov 2020
Places available
£795
London
Fri 20th Nov 2020
Places available
£995
Belfast
Fri 20th Nov 2020
Places available
£995
Reading
Fri 27th Nov 2020
Places available
£995
Norwich
Fri 27th Nov 2020
Places available
£995
Milton Keynes
Fri 4th Dec 2020
Places available
£995
Dublin
Fri 4th Dec 2020
Places available
€995
Fri 11th Dec 2020
Places available
£795
Sheffield
Fri 11th Dec 2020
Places available
£995
Birmingham
Fri 11th Dec 2020
Places available
£995
Leeds
Fri 18th Dec 2020
Places available
£995
Aberdeen
Fri 18th Dec 2020
Places available
£995

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Key points about this course


Duration: 1 Days*

Exam(s): Included

Support: 24/7


Course Information

ITIL® Overview Course Overview

This intensive 1-day overview course on Information Technology Infrastructure Library (ITIL®) will teach delegates the ITIL® experience for managing IT as a service using ITIL® methodology. After completing the course delegates will be able to integrate ITIL® into their organisation.

The Knowledge Academy is fully accredited by PeopleCert, for our ITIL® courses.

ITIL® is the world’s leading approach to IT service management. Created by the UK government and based on best practice principles, ITIL® features a range of certifications to help businesses align their IT services to the needs of their customers and organisation.


ITIL® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

 

 

ITIL® Overview Course  Outline

This one-day intensive course shall provide an overview of ITIL®. Below are the aims and objectives of the course:

  • Introduction to Information Technology Infrastructure Library (ITIL®)
  • The Principles of ITIL®
  • Definitions and Terminology
  • ITIL Lifecycle Service Operation
  • ITIL Lifecycle Service Design
  • ITIL Lifecycle Service Strategy
  • ITIL Lifecycle Continual Service Improvement
  • ITIL Lifecycle Service Transition

Who should attend this ITIL Training Course?

The ITIL® overview course is especially beneficial to anybody involved in IT service management, who wants an introduction to this IT Service Management Methodology.

Prerequisites

There are no prerequisites required prior to attending this course. This course is open to everyone and is especially aimed at those who require a basic understanding of ITIL, those who wish to understand ITIL and its use in IT service management, IT professionals 

ITIL® offers a broad range of courses. Once you have completed the ITIL® Overview course, you may progress onto the ITIL® Foundation course. The ITIL® Foundation course is a prerequisite for all the other ITIL® certifications such as, ITIL® Practitioner, ITIL® Service Intermediate qualifications, and finally to ITIL® Expert Level that involves the MALC course and Exam.
This ITIL® Overview course is open to everyone and there are no prerequisites needed to attend this course.
This ITIL® Overview course is highly targeted towards those who want to gain an overall understanding in ITIL®.
ITIL® Foundation is the entry level certification to ITIL. Following on from this is ITIL® Practitioner, which is the next transitional step. ITIL® Intermediate qualifications follows on from the Practitioner. ITIL® Intermediate is composed of 9 modules that are split into two categories; Service Lifecycle (5 modules) and Service Capability (4 modules). Each module is worth a number of credits, and attendance of a course and passing of the exam ensures delegates gain those credits. 17 credits are required along with ITIL® Foundation certification and completion of the MALC ITIL® course and exam to obtain a total number of 22 credits to reach the next level of ITIL; ITIL® expert. ITIL® master certification is the final stage and is obtained through ITIL® expert qualification and 5 or more years’ experience, in IT Service management, in leadership or management position.
Yes, The Knowledge Academy has full accreditation by PeopleCert on behalf of AXELOS for our ITIL® courses.
No, there is no exam for this course. Full attendance and participation shall ensure certification of this ITIL® Overview course.
Yes, our courses are available all over the world in 196 countries, and our ITIL® online courses and virtual training can be accessed anywhere.
The price for ITIL® Overview certification in the United Kingdom starts from £495
The Knowledge Academy is the Leading global training provider in the world for ITIL® Overview.
Please see our ITIL® Training courses available in the United Kingdom

What's included in this ITIL Training Course?

The following is included in this course:

  • The Knowledge Academy ITIL® Overview Manual
  • Experienced ITIL® Instructor
  • Certificate
  • Refreshments
  • ITIL Exam

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Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

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Trusted & Approved

Our ITIL® courses are accredited by PeopleCert on behalf of AXELOS.

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Various delivery methods

Flexible delivery methods are available depending on your learning style.

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Resources

Resources are included for a comprehensive learning experience.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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"...the trainer for this course was excellent. I would definitely recommend (and already have) this course to others."

Diane Gray, Shell

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