ITIL® 4 Managing Professional Transition Module Overview

Course syllabus

Who it’s for

What’s included

Exams

FAQs

Please Note: This exam and course have been retired by Axelos. Delegates will be required to take ITIL 4 Foundation to start their ITIL v4 journey 

ITIL® 4 Managing Professional Transition Module Course Outline

Module 1: ITIL®4 Foundation

  • Introduction to Information Technology Infrastructure Library (ITIL®)
  • Key Concepts of Service Management
  • Four Dimensions of Service Management
  • ITIL® Service Value System
  • ITIL® Guiding Principles
  • Service Value Chain

Module 2: Create, Deliver, and Support (CDS)

  • CDS and the Value Chain
  • Plan and Build a Service Value Stream
  • Organisational Structure
  • Integrated/Collaborative Teams
  • Team Capabilities, Roles, Competencies
  • Team Culture and Differences
  • Employee Satisfaction Management
  • Working to a Customer-Orientated Mind-Set
  • Positive Communications
  • Workforce Planning
  • Results Based Measuring and Reporting
  • Culture of Continual Improvement
  • Value Stream for a New Service
  • ITIL® Practices
  • Value Stream for User Support
  • Managing Queues and Backlogs
  • Prioritising Work

Module 3: Drive Stakeholder Value (DSV)

  • ITIL®4 DSV and the Value Chain
  • Concept of the Customer Journey
    • Explore
    • Engage
  • Supplier and Partner Relationship Types
  • How to Develop Customer Relationships?
  • Mutual Readiness and Maturity
  • Designing Digital Service Experiences
  • Selling and Procuring Service Offerings
  • Onboard and Offboard Customers and Users
  • Planning Onboarding
    • Relating with Users and Fostering Relationships
    • User Engagement and Delivery Channels
    • Enabling Users for Service
    • Elevating Mutual Capabilities
  • Offboarding
    • Continual Value Co-Creation
    • How Users Request Services?
    • User Communities
    • Encouraging and Managing Feedback
    • Moments of Truth
    • How to Realise and Validate Service Value?
    • Measuring Experience and Satisfaction
    • Measuring Service Value
    • Reporting Service Outcome and Performance
    • Measuring Service Usage
    • Charging Mechanisms
    • Validating Service Value
  • Evaluating and Improving the Customer Journey

Module 4: High Velocity IT

  • ITIL®4 HVIT and the Value Chain
  • Understand Terms
  • When is Transformation Desirable and Feasible?
  • High Velocity IT Objectives
  • Four Dimensions of Service Management
  • ITIL® Service Value System
  • Service Value Chain
  • Digital Product Lifecycle
  • Key Behaviours
  • Fundamental Concepts for Delivering HVIT
  • Principles, Models, and Concepts

Module 5: Direct, Plan, and Improve

  • ITIL®4 DPI and the Value Chain
  • Scope of Control
  • Goals Cascade
  • Policies, Controls, and Guidelines
  • Decision Making Authority
  • Risk Management
  • Governance
  • Controls That are Sufficient, Yet Not Excessive
  • Organisational Change Management
  • Identify and Manage Stakeholders
  • Effective Communication
  • Establishing Feedback Channels
Show more blue-arrow

Please Note: This exam and course have been retired by Axelos. Delegates will be required to take ITIL 4 Foundation to start their ITIL v4 journey.

Who should attend this  ITIL® 4 Managing Professional Transition Module Certification?

The course is designed for those with management–level knowledge of ITIL® v3 who wish to transition to ITIL® 4.

Prerequisites of the ITIL® 4 Managing Professional Transition Module Course

To take the transition module, all candidates must be at Expert level or have a minimum of 17 v3 credits. Candidates can continue to collect their v3 Intermediate or Practitioner credits to enable them to be eligible to take the transition module when it is launched.

Please Note: This exam and course have been retired by Axelos. Delegates will be required to take ITIL 4 Foundation to start their ITIL v4 journey 

ITIL® 4 Managing Professional Transition Module Course Overview

This course allows professionals with credits from Intermediate modules in ITIL® v3 to transfer their knowledge to the new ITIL® Managing Professional stream and gain the ITIL® Managing Professional certification – all in just 2 days.

Taking previous knowledge of ITIL® into consideration, the course covers the four component modules which make up ITIL® Managing Professional:

  • ITIL® 4 Specialist Create, Deliver and Support
  • ITIL® 4 Specialist Drive Stakeholder Value
  • ITIL® 4 Specialist High Velocity IT
  • ITIL® 4 Strategist Direct, Plan and Improve

This is followed by an exam which confirms knowledge of how to manage successful IT services, teams, and workflows.

Show more blue-arrow

Please Note: This exam and course have been retired by Axelos. Delegates will be required to take ITIL 4 Foundation to start their ITIL v4 journey 

What's Included in this ITIL® 4 Managing Professional Transition Module Course?

  • ITIL® Managing Professional Exam
  • World-class training sessions from experienced instructors
  • Digital Delegate Pack

You’ll also get access to the MyTKA Training Portal, which will be your go to hub for all your training.
Show more blue-arrow

ITIL® 4 Managing Professional Transition Module Exam Information

The ITIL 4 Managing Professional Transition qualification is intended to allow candidates of the previous iteration of ITIL (V3) the opportunity for a straightforward transition to ITIL 4 to achieve the designation of ITIL 4 Managing Professional.

ITIL® 4 Managing Professional Transition Module exam format:

  • Question Type: Multiple Choice
  • Total Questions: 40
  • Pass Mark: 28 out of 40 marks required to pass (70%)
  • Duration: 90 Minutes
  • Open Book: No, this is a closed book exam
Show more blue-arrow

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led ITIL® 4 Managing Professional Transition Module Course. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

classes

Live classes

Join a scheduled class with a live instructor and other delegates.

interactive

Interactive

Engage in activities, and communicate with your trainer and peers.

degree

Global Pool of the Best Trainers

We handpick from a global pool of expert trainers for our Online Instructor-led courses.

expertise

Expertise

With 10+ years of quality, instructor-led training, we equip professionals with lasting skills for success.

global

Global Reach

With classes running in all timezones, access any of our courses and course material from anywhere, anytime.

Master ITIL® 4 Managing Professional Transition Module with a flexible yet structured approach that combines live, expert-led sessions and self-paced study. With weekly one-to-one tutor support and consistently high pass rates, you’ll receive tailored guidance and achieve real results.

trainer

Structured Yet Flexible Learning

Take part in scheduled, instructor-led sessions with real-time feedback, while enjoying the freedom to study independently. Interactive resources and progress tracking tools help you stay motivated and on target.

venue

Engaging & Interactive Training

Join dynamic live sessions featuring discussions, practical activities, and peer collaboration. Learn from ITIL® 4 Managing Professional Transition Module industry experts and reinforce your knowledge with self-paced modules—plus, connect with professionals in your field.

classes

Expert-Led Course

Gain valuable insight from experienced trainers during live sessions, and revisit course materials anytime to deepen your understanding. This method offers the ideal balance between expert guidance and independent learning.

money

Global Training Accessibility

Access top-quality training across time zones—anytime, anywhere. Whether at home or on the go, our expert-led sessions and flexible study materials support your goals, and help you on the journey towards the certification.

Experience the most sought-after learning style with The Knowledge Academy's ITIL® 4 Managing Professional Transition Module Course. Available in 490+ locations across 190+ countries, our hand-picked Classroom venues offer an invaluable human touch. Immerse yourself in a comprehensive, interactive experience with our expert-led CIPD Level 3 Foundation Certificate in People Practice Course sessions.

trainer

Highly experienced trainers

Boost your skills with our expert trainers, boasting 10+ years of real-world experience, ensuring an engaging and informative training experience

venue

State of the art training venues

We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible

classes

Small class sizes

Our Classroom courses with limited class sizes foster discussions and provide a personalised, interactive learning environment

money

Great value for money

Achieve certification without breaking the bank. Find a lower price elsewhere? We'll match it to guarantee you the best value

Streamline large-scale training requirements with The Knowledge Academy’s In-house/Onsite ITIL® 4 Managing Professional Transition Module Course at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.

tailored

Tailored learning experience

Leverage benefits offered from a certification that fits your unique business or project needs

budget

Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.

building

Team building opportunity

Our ITIL® 4 Managing Professional Transition Module Course offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings

monitor

Monitor employees progress

The course know-how will help you track and evaluate your employees' progression and performance with relative ease

Package deals for ITIL® 4 Managing Professional Transition Module

Our training experts have compiled a range of course packages on a variety of categories in ITIL® 4 Managing Professional Transition Module, to boost your career. The packages consist of the best possible qualifications with ITIL® 4 Managing Professional Transition Module, and allows you to purchase multiple courses at a discounted rate.

ITIL® 4 Managing Professional Transition Module FAQs

What are the prerequisites?

To attend, you must hold ITIL® V3 Expert certification or have earned at least 17 credits throughout the ITIL® v3 scheme. Alternatively, you can also take the course if you have achieved 15 credits in ITIL® v3 plus ITIL® 4 Foundation certification.

Who should attend this ITIL Certification?

The course is designed for those with management–level knowledge of ITIL® v3 who wish to transition to ITIL® 4.

Do you offer support for this ITIL Certification?

We can provide support via phone & email prior to attending, during and after the course.

What is included in this ITIL Certification ?

Delegate pack consisting of course notes and exercises, Experienced Instructor, and Refreshments

What is the duration of this ITIL Certification?

The duration of this ITIL Certification is 3 days.

How long until I receive the course confirmation details?

Once your booking has been placed and confirmed, you will receive an email which contains your course location, course overview, pre-course reading material (if required), course agenda and payment receipts

What is the cost/training fees for ITIL® 4 Managing Professional Transition Module in the United Kingdom?

The training fees for ITIL® 4 Managing Professional Transition Modulein the United Kingdom starts from £9995

Which is the best training institute/provider of ITIL® 4 Managing Professional Transition Module in the United Kingdom?

The Knowledge Academy is the Leading global training provider for ITIL® 4 Managing Professional Transition Module.

What are the best ITIL® Certification Training courses in the United Kingdom?

Please see our ITIL® Certification Training courses available in the United Kingdom

Show more blue-arrow

Customers Reviews

Request For Pricing

WHO WILL BE FUNDING THE COURSE?
+44

Corporate Training

Unlock tailored pricing and customised training solutions for your team’s needs.

Request your quote today!

Why choose The Knowledge Academy

price

Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

trusted

Trusted & Approved

Recognised by leading certification bodies, we deliver training you can trust.

learning

Many delivery methods

Flexible delivery methods are available depending on your learning style.

resources

High quality resources

Resources are included for a comprehensive learning experience.

Our Clients

"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water
santander barclays bmw google thames-water deloitte bupa tesla
cross
Unlock up to 40% off today!

Get Your Discount Codes Now and Enjoy Great Savings

WHO WILL BE FUNDING THE COURSE?

close

close

Thank you for your enquiry!

One of our training experts will be in touch shortly to go over your training requirements.

close

close

Press esc to close

close close

Back to course information

Thank you for your enquiry!

One of our training experts will be in touch shortly to go overy your training requirements.

close close

Thank you for your enquiry!

One of our training experts will be in touch shortly to go over your training requirements.