Personal Development Training - United Kingdom

Who Should Attend Attention Management Training Course?

This course is aimed at individuals who wish to develop their Attention Management and learn to focus on completing tasks correctly without wasting time. Staff of all levels should attend this Attention Management Course to boost productivity, raise motivation and increase staff happiness. 

Prerequisites?

There are no prerequisites for attending this Attention Management Training course.

Attention Management  Course Overview

Time needs to be spent, but attention needs to be paid. Time, or lack of it, has often been seen to be the key reason to tasks not being completed, or in some cases even started, so it was a natural to assume that time management is the most essential skill for productivity. This is a myth, Time isn’t the problem, the lack of attention during this time is. We all complain about long working hours, not meeting deadlines and the pressures of life but we all have enough time to complain about it and that’s the key, not wasting time. If we give our tasks the right level of attention and remain focused, without distractions, we can complete them quicker and better with the right level of detail and no rushed tasks late in the day or being unhappy at staying late. Learning to focus your attention on tasks, greatly improves your efficiency and productivity because getting one job completed in a day correctly is worth a lot more than starting five and not finishing any.

This course will provide tools and techniques to help you make better use of your time and regain control over your schedule by concentrating your attention to meet you goals. Delegates will have the opportunity to take part in practical exercises aimed at testing a number of different attention management techniques and build on current skills and efficiency. For individuals, this course will teach you to set and reach goals to achieve promotions at work and those personal targets you never get the time to do. For organisations, training your staff in Attention Management can boost productivity, raise motivation and increase staff happiness as they are not being overrun with work and constantly distracted.

This Attention Management Training course comes under the topic of Personal Development Training, which provides delegates with a range of courses that aim to develop individual's basic skills. This series of training courses will enable delegates to become more competent within their role, as well as being able to apply it to your personal life.

What's Included in this Attention Management  Course?

• A Comprehensive Attention Management Course Folder.
• An Attention Management Action Plan.
• Full Access to Training Slides and Trainer Notes.
• Certificate of Attendance.
• 24/7 Support Before, During & After your Course.

Who Should Attend this Customer Service Training?

This course would be useful in the following careers:

• Personal Assistant & Receptionist
• Secretary
• Assistant
• Office Administrators or Office Managers
• Office Clerk
• Marketing Assistants or Marketing Managers
• Customer service Team Member or Supervisor
• Customer Service Team Leader or Customer Relations Advisor
• Sales Manager
• Brand Manager

Prerequisites

There are no formal requirements, so anyone can attend this Customer Service Training course.

Exceptional Customer Service Course Overview

This Exceptional Customer Service training course enables individuals to excel professionally in a customer-facing role - learning how to respond to adversity and how to display assertive, but polite, mannerisms. Individuals undertaking this customer services training course will learn how excellent customer service attributes can benefit an organisation, through meeting customer demands and expectations and ensuring repeat business.

The key skills that are at the heart of Exceptional Customer Service are understanding customers and their needs, emotional intelligence and problem solving. Our time-proven courses are taught by expert Customer Service Experts with years of real-world experience

Candidates will learn how to exceed customer service standards and expectations whilst developing their business’s reputation as a customer-centred business. Central to this course is the ability to develop awareness of the best-practice methods of raising rapport with customers, as this is key to maintaining flowing communication and elevating customer satisfaction.

What's Included in this Customer Service Training Course?

• A Comprehensive Customer Service Training Course Folder 
• A Customer Service Training Action Plan
• Full Access to Training Slides and Trainer Notes
• Certificate of Attendance 
• 24/7 Support Before, During & After your Course
• Refreshments Available Throughout the Day (Classroom Only)

What will you Gain from this Course?

• Utilising assertive styles in difficult
• Building your confidence and being able to say no
• Understanding how others perceive your behaviour
• Understanding how using customer-focused communication improves your service standard
• Practising how to turn customer service disappointments into a positive experiences

Who should attend this training course?

This Active listening training is designed for every person because its essential thing to listen to someone actively for better understanding of the things. Everyone can improve their skill through joining this training.

Prerequisites

Anyone can attend this training there are no criteria to join this course.

Active Listening Skills Course Overview

Active listening is helpful in improving relations between human beings. Active listening also increases the productivity of the people. Here are some points on why people listen:

• Listen to get information
• Listen to understand the situation or concept
• Listening to build a relation
• Listen for enjoyment
• Listen to learn something

Active listening is a technique of listening someone, and some steps are followed during active listening such as listen carefully and attentively, keep your mind open during listening, pause before replying anything, put the question for clarification and lastly summarise in your word.

Active listening skill is beneficial because people can get the trust of the speaker and people can also feel confident in their self. The active listening process leads to successful conversation and on the other hand conversation partner would be happy from counselling or meeting. By having active listening skills, person can build a good relationship with each other. Also, people can become more active in their life.

What's included in this active listening training?

• Delegate pack consisting of course notes and exercises
• Manual
• Experienced Instructor
• Refreshments

Who should attend this?

This Dealing with Difficult People training course is designed for individuals who would like to learn how to deal with conflict within their workplace. This course would be especially useful for managers of all types as it is important to ensure that conflict situations are dealt with in order to produce effective teamwork.

Prerequisites

There are no prerequisites for enrolling on this Dealing with Difficult People training course, therefore it is open to everyone.

Dealing with Difficult People Course Overview

This Dealing with Difficult People training consists of a 1 day, classroom-based course that educates candidates on efficient methods of resolving content and turning this conflict into an opportunity. The management of conflict, therefore, enables an organisation to strengthen their business by improving relationships between employees making for a more cohesive team. It also emphasises that personal differences are not an issue, the way that they are dealt with is what creates an issue.

This Dealing with Difficult People training course comes under the topic of Personal Development Training, which provides delegates with a number of additional training courses that enable individual advancement. Some other courses that are available within this topic include: Time Management Training, Exceptional Customer Service Training, and Stress Management.  

What’s Included?

Delegates will be provided with:

• The Knowledge Academy Dealing with Difficult People Manual
• Training Instructor
• Certificate
• Refreshments

Who should attend this Supervisory Training Course?

This course is aimed at supervisors, team leaders and first line managers looking to improve their skills and effectiveness.

Prerequisites

There are no prerequisites to attend.

Supervisory Skills Overview

Aimed at newly promoted managers and supervisors, our 1-day Supervisory Skills course looks at the most essential skills for supervisors to use to manage people effectively. The training looks at topics such as your role and responsibilities, motivating a team, dealing with conflict and more. By the end, you’ll be more confident in your role and ready to take on the challenges of leadership.

What’s Included in this Supervisory Training Course?

• The Knowledge Academy Supervisory Skills Training Manual
• Experienced Instructor
• Certificate of Achievement
• Refreshments

Who should attend this Stress Management Training?

This course is designed for any individual who is subject to high-stress levels and feels that this is affecting their performance and would like to learn techniques for reducing the impacts of stress for their daily lives.

Prerequisites

There are no prerequisites for enrolling on this Stress Management Training course.

Stress Management Training Overview

This Stress Management Training consists of a 1 day, trainer-led course that aims to help individuals deal with stress and the impact that it can have on their health. This course will focus on the causes of stress and developing a personal strategy for dealing with stress that is tailored to the individual and their specific needs.  

This trainer-led course is classroom-based and is taught by experienced instructors who have years of experience and who provide interactive training courses that include examples and group discussion. This course comes under the topic of Personal Development Training, which provides a range of courses, including Introduction to Managing Budgets, Time Management, and Exceptional Customer Service Training. 

What’s Included in this Stress Management Training?

This course will include:

• The Knowledge Academy Stress Management Training Manual
• Expert Instructor
• Certificates
• Refreshments​​

Who should attend this Managing Budgets Course?

This course is designed for any individual who would benefit from ascertaining a greater understanding of finance. Specifically, those who manage budget or would like to enter into a finance career that includes managing a budget.

Prerequisites

There are no prerequisites for undertaking this Introduction to Managing Budgets training course.

Introduction to Managing Budgets Course Overview

This Introduction to Managing Budgets training consists of 1 day, trainer-led cause that teaches delegate the fundamentals of managing a budget. This course will focus on budgeting techniques, understanding cost, and a range of methods that enable the measurement of financial performance. This course can be seen as an entry point into a career that includes managing a budget as it provides them with foundational knowledge within the topic and within finance.

This classroom-based course will be taught by our expert trainers who have years of experience teaching Managing Budgets courses. This course comes under the topic of Personal Development Training, which encompasses a range of courses that aim to provide delegates with an introduction to a range of fields. These include: Stress Management Training, Time Management Training, and Exceptional Customer Service Training.

What’s Included in this Managing Budgets Course?

On this training course with The Knowledge Academy, you will be provided with:

• The Knowledge Academy Introduction to Managing Budgets Courseware
• Experienced Instructor
• Certificate
• Refreshments​​​

Who should attend this Organisational Skills Training?

This course is designed for any individual who would like to develop their organisational skills to improve their efficiency within their job role.

Prerequisites

There are no prerequisites for enrolling on this Organisational Skills training course.

Organisational Skills Overview

This Organisational Skills training consists of a 1 day, trainer-led course that aims to provide delegates with the skills to manage their personal role, and the assets associated with it, effectively. This course will focus on specific methods for staying organised, the importance of self-management, and creating an Action Plan for staying organised.

This course comes under the topic of Personal Development Training that provides delegates with a range of courses to increase their competency within their role, which can be applied to any industry. 

What’s Included in this Organisation Skills Training?

We will supply each delegate with:

• The Knowledge Academy Organisational Skills Courseware
• An Experienced Training Instructor
• Certificate of Achievement
• Refreshments​

Who should attend this Personal Development Training Course?

This course is designed for any individual who works in a Business environment and is responsible for building positive relationships between their organisation and clients, as well as relationships within the organisation.

Prerequisites

There are no prerequisites for enrolling on this Building Business Relationships training course, therefore anybody can attend.

Building Business Relationships Course Overview

This 1-day Building Business Relationships training course aims to provide delegates with the skills to build positive and effective relationships that will promote productivity and profitability. This course will focus on the behaviours, body language, and useful communication skills, and how these factors can help the individual to create effective business relationships.

The building of positive and effective business relationships is extremely important for the success of an organisation as it enables employees to communicate effectively both with clients and other staff members. This will improve the productivity of the company and increase the likelihood of clients giving the organisation their business.

This course comes under the topic of Personal Development Training. This topic encompasses a number of courses that allow delegates to improve their personal skills and increase their ability to work effectively. Some of these courses include Time Management Training, Exceptional Customer Service Training, and Stress Management Training.

What’s Included in this Personal Development Training Course?

Delegates will be supplied with the following for this one-day Building Business Relationships course:

• The Knowledge Academy Building Business Relationships Course Manual
• Experienced Instructor
• Certificate of Completion
• Refreshments

Who should attend this Emotional Intelligence Course?

Emotional Intelligence is designed for those wishing to better understand themselves, manage their emotions, handle their reactions, and alter the way they respond emotionally to situations.

Prerequisites

There are no prerequisites for Emotional Intelligence training, hence anyone can attend.

Emotional Intelligence Course Overview

This Emotional Intelligence training course will provide delegates with an enhanced understanding of Emotional Intelligence principles and will equip delegates with the means to change their habits and emotional responses to situations. Managing emotional reactions is of utmost importance because the ability to alter negative perspectives enables the achievement of business success.

Optimistically working towards a goal has the power to change the entire journey towards the outcome, as the positive individual is fully invested in the project. More open thought processes and correct emotional mindsets greatly impact the ability to reach objectives, as openness diminishes limits that emotions set in play. Overall, delegates will become more self-aware of their emotional reactions and will be able to better control their emotions in the workplace.

What’s Included in this Emotional Intelligence​ Course?

The following is included:

• The Knowledge Academy Emotional Intelligence Courseware Folder
• Experienced Instructor
• Completion Certificate
• Refreshments​

Prerequisites

Ideally is suitable for managers with strategic planning responsibility.

Who Should Attend this Strategic Planning Training Course?

The Strategic Planning and Thinking course are aimed at corporate or organisation-wide planning, the tools and methods covered will have value for a business unit or departmental managers.

Strategic Planning and Thinking Training Course Overview

Strategic Thinking is the process of discovering and generating novel possibilities to create value by allowing a stimulating and creative discussion amongst people who can influence an organisation’s direction towards a preferred future. Strategic planning is a method regularly used by businesses to focus their energy properly, set priorities, and establish procedures to obtain targeted goals. Strategic thinking helps organisations and professionals to map out the significant shifts in the competitive marketplace and the purpose for pursuing a business objective. On the other hand, in strategic planning, the approaches for the chances of success for the company are decided.

In this 1-day Strategic Planning and Thinking course, delegates will gain insights about the development process of Strategic Thinking and Planning with the supportive tools, techniques and ideas for every stage to increase their strategic thinking skills. They will learn the reasons to be strategic, streamlining analysis, and performing strategic analysis to formulate a strategy for their working environment. Delegates will also become familiar with VMOSA (Vision, Mission, Objectives, Strategies, and Action Plans) and use it to set their goals, determine means to meet those goals, and form effective ways to bring about needed changes.

Learning Objectives:

• To determine the need of being strategic
• To learn the importance of strategic thinking and planning
• To master the skills using strategic analysis tools and performing strategic analysis
• To understand the means to facilitate creative thinking
• To identify action steps for change and strategy planning
• To determine the correct vision and mission statements
• To identify challenges in the execution of strategy
• To learn the monitoring of strategy implementation

After attending this course, delegates will be able to recognise the importance of Strategic Thinking and Planning and encourage these in their organisation and work practices. They will be able to analyse the strategic analysis process and use its tools to full of its effects. Delegates will be able to identify and manage challenges faced during strategic planning implementation and while supporting their organisation's growth.

What's included in this Strategic Planning and Thinking Training Course?

• Delegate pack consisting of course notes and exercises
• Manual
• Experienced Instructor
• Refreshments

Prerequisites

There are no prerequisites to attend this course.

Audience

Anyone who wants to elevate their knowledge and skills to use e-mails effectively can attend this course.

E-mail Etiquette Training Course Overview

E-mail is the most used and efficient way of business communication. It is the factored and most productive type of correspondence; still, many organisations overlook this critical type of business correspondence. The Knowledge Academy’s E-mail Etiquette Training is designed to provide you with the techniques and skills required to write a professional e-mail with effective email structure.

In this E-mail Etiquette Training, delegates will gain knowledge about various pitfalls and potential of e-mail. Delegates will learn how to do effective e-mail management and how to use folders and filters. In addition, they will also learn about SMART subject lines as well as about disclaimers and confidentiality clauses.

During this 1-day training, delegates will get an understanding of how to plan and structure your messages. They will also learn how to use lists and bullets while writing an e-mail. Furthermore, delegates will be introduced to e-mail netiquette, digital signatures, and digital certificates. On completion of this course, delegates will be able to write effective e-mails to achieve clarity and avoid miscommunication.

• Delegate pack consisting of course notes and exercises
• Manual
• Experienced Instructor

Prerequisites:

There are no formal prerequisites for attending this course.

Audience:

Anyone interested in creating a podcast can attend this course. Individuals working in media and communications can also participate in this course.

Introduction to Podcasting​ Course Overview

Podcasting refers to the preparation and distribution of audio files using RSS to the subscribed users’ computers. These audio files can then be uploaded to multimedia players or digital music. The format of podcasting is similar to radio or television shows. Anyone can create and share their opinions and thoughts with the podcast. This Introduction to Podcasting is designed to provide extensive knowledge of Podcasting.

This 1-day training course will teach delegates about all the fundamentals of podcasting. Delegates will learn how to create a podcast and how to choose a podcatcher software. In addition, delegates will become familiarised with Podcatcher software and aggregators. Delegates will also learn about how to choose a Podcast format and produce a podcast.

During this training course, delegates will gain knowledge of podcasting in different locations, such as in public places and meetings. They will learn how to identify a web host for the podcast. Furthermore, delegates will learn about self-hosting weblogs and commercial weblog services. By the completion of this course, delegates will be able to upload files and publish their shows.

• Delegate pack consisting of course notes and exercises
• Manual
• Experienced Instructor

Prerequisites

There are no formal prerequisites for this course.

Who should attend?

Anyone who wishes to improve their understanding and ability with creative writing can attend this course.

Creative Writing Training Course Overview

Creative writing is the process of appealingly presenting thoughts, feelings or emotions, as opposed to facts. The main purpose of creative writing is to express something, whether it be feelings, emotions, or thoughts.

This Creative Writing Training course is designed to make delegates aware of different writing skills and unlock their creativity and imagination. Delegates will learn how to structure and write literary fiction as well as ‘awaken’ and shape language for poetry.

What's included?

• The Knowledge Academy's Creative Writing Training Manual
• Experienced Instructor
• Certificate

Prerequisites 

There is no prior requirement to attend Managing Difficult Conversations course.

Audience 

This course is intended for the individual who wants to learn the art of handling a difficult conversation. 

Managing Difficult Conversations Training​ Course Overview

Once in a while, everyone has to face challenging conversation that they feel to be hard, and they are not prepared to have it. Difficult conversations comprise: tackling unacceptable behaviour, addressing performance issues, developmental feedback, handling complaints, etc. Initiating a difficult conversation can be overwhelming, and it is natural for many individuals to delay them rather than taking any action on it. But the problems don’t resolve itself and may cause harm to the workplace and its environment which can have negative cause for all those involved and for the organisation.

This one-day Managing Difficult Conversations training will provide delegates with a detailed understanding to manage difficult conversations. They will learn about the various tools and methods like designing and delivering the message, handling freak-outs, listening instead of lecturing, and dealing with defences are some of the techniques used to tackle difficult conversations. Delegates will also become familiar with topics like building a relationship and using power rule to deal with difficult conversations. The Knowledge Academy’s experienced and highly-skilled trainers will guide delegates throughout this course.

What will you learn:

• Determine the need for conversation
• Adopting the right approach
• Challenging your beliefs and assumptions
• Open the conversation
• Present your side of the story
• Listen to others point to view
• Handling reactions with care

At the end of the training, the delegates will be skilled in planning and executing difficult talk. They will also learn some essential skills, like listening to others and handling freak-outs. Delegates will become capable of handling difficult conversations that will improve their communication to the next level.

The Knowledge Academy's Managing Difficult Conversations training course will be beneficial for every individual working in any professional field to handle conversations that are not easy to have. It will help them to improve the communication skill that will help them in their career advancement in their respective field.

• Delegate pack consisting of course notes and exercises
• Manual
• Experienced Instructor

Prerequisites

There are no prerequisites to attend this course.

Audience

This course is designed for anyone who wants to develop their report writing skills.

Report Writing Training​ Course Overview

Report writing is creating a description and statement which explains in detail an event, situation, and occurrence as the result of observation or inquiry. It is a formal style of writing elaborately on a topic and consists of different types of reports.

This 1-day Report Writing Training will provide delegates with the necessary knowledge and skills required for presenting information interestingly and professionally. In this course, delegates will learn how they can effectively plan and write the reports with accuracy in their organisation. This training will cover these concepts:

• Identify the purpose of their reports

• Structuring material to plan the report
• Accuracy, brevity and clarity in writing report
• Presentation, format and layout in writing report
• Preparation for report writing

In the end, delegates will learn a range of report writing formats which adapt to their needs.

• Delegate pack consisting of course notes and exercises
• Manual
• Experienced Instructor

Prerequisites

In this Motivation and Goal Setting training, there are no formal prerequisites.

Audience

This Motivation and Goal Setting training intend to give proven strategies of goal-setting that assist in enhancing work procedures and developing your daily working life with self-confidence and motivation for everyone from front-line staff to C-Suite directors.

Motivation and Goal Setting Course Overview

A goal is an objective toward which you can focus and direct your efforts. You are bound to go off in the wrong direction without a goal, thereby wasting time and energy. Your goal should be more precise and less generic than only acquiring education. You require to devise a simple notion not just about what you desire in your life, but also about why you want it. It is the goal that sets the almost blind deep-seated faith that if you keep working everything can turn out entirely.

In this 1-day training, delegates will gain knowledge of how they can motivate themselves on their own. Delegates will attain the knowledge of how they can establish self-awareness, confidence and success. This training is systematic and captivating with brilliantly illustrated steps that will help you getting accuracy, motivation, and goal achieving.

This training will cover various concepts, such as:

• Basic concepts of goal setting with motivation
• Theory of goal setting
• Techniques of self-motivation
• Tools of goal setting

At the end of this training, delegates will also understand how to prioritise your personal as well as professional goals using various goal-setting methods. Delegates will attain the knowledge of how to they can utilise the procedures of self-motivation and maintaining motivation towards your goals.

The Knowledge Academy’s Motivation and Goal Setting course will provide a thorough understanding of Maslow’s Need Hierarchy Model for human motivation and various goal-setting tools for everyone from front-line staff to C-Suite directors.

• Delegate pack consisting of course notes and exercises
• Manual
• Experienced Instructor

Prerequisites

In this Getting Back into Work Masterclass training, there are no formal prerequisites.

Audience

This Getting Back into Work Masterclass is ideal for anyone who wants to get ready for work after a long career break.

Getting Back into Work Masterclass ​Course Overview

The idea of going back to work after a long period of time away from the workplace can be daunting. There is always a risk of getting left behind, which can disrupt confidence and make the idea of going back to work look intimidating but make your return to work a successful one. You can conquer the fear, and handle it head-on, and now is the time to take the initiative and re-evaluate in which direction your profession or career to go.

In this 1-day training, delegates will gain knowledge of how to tackle the situation when you are going to apply for a new job role completely after a career break. Delegates will attain the understanding of how we can give appropriate answers when employers ask you about ‘why you took time off in the first place’. This course will provide the knowledge of creating a career plan for their better future.

This training will cover various concepts, such as:

• Make a return to work plan
• Remind your experience and achievements
• Managing various kinds of interviews questions
• Identify your skills and knowledge needs to update

At the end of this training, delegates will also understand how to find new job opportunities after a long career break. Delegates will attain the knowledge of how to prepare yourself for interview questions. Delegates will accomplish the understanding of building networks and then utilise them for creating return-to-work introduction and adapting new working environment during this training.

• Delegate pack consisting of course notes and exercises
• Manual
• Experienced Instructor

Prerequisites

In this Voice Over Artist Masterclass training, there are no formal prerequisites.

Audience

This Voice Over Artist Masterclass training designed for those who wish to become a voice-over artist in any field like radio stations, education, audiobooks, television, games, animation and phone systems.

Voice Over Artist Masterclass​ Course Overview

Voice Over is also called voice acting. The only eligibility criteria to become a voice-over-artist is a good voice. While, it may seem very easy, but when it comes actually to do a voice-over for a video or a character, many things come into the picture. But, primarily a good voice and control over various kinds of voice modulations are the necessities to become a VO artist. Voice-Over-Artists allow their voice to various visual projects like documentaries, e-Books, videos, films, TV shows.

In this 1-day training, delegates will gain knowledge of concepts and the job role of a Voice Over Artist. Delegates will also understand how they can train their voice through different activities as well as methods. Delegates will also attain the knowledge of how to edit audio and various file types.

This training will cover various concepts, such as:

• How to create character voices?
• How to set up the software for editing audio?
• How to start and end a sentence with effectiveness while recording?
• Getting into the head of listeners
• Role of a voice-over artist in a business

At the end of this training, delegates will also understand to maintain different audio file types. Delegates will also gain the knowledge of voice hard words and numbers with perfection. Delegates will also understand how they can set up a voice over business and marketing services.

• Delegate pack consisting of course notes and exercises
• Manual
• Experienced Instructor