Personal Development Training - United Kingdom

Who Should Attend Attention Management Training Course?

This course is aimed at individuals who wish to develop their Attention Management and learn to focus on completing tasks correctly without wasting time. Staff of all levels should attend this Attention Management Course to boost productivity, raise motivation and increase staff happiness. 

Prerequisites?

There are no prerequisites for attending this Attention Management Training course.

Attention Management Course Overview

Time needs to be spent, but attention needs to be paid. Time, or lack of it, has often been seen to be the key reason to tasks not being completed, or in some cases even started, so it was a natural to assume that time management is the most essential skill for productivity. This is a myth, Time isn’t the problem, the lack of attention during this time is. We all complain about long working hours, not meeting deadlines and the pressures of life but we all have enough time to complain about it and that’s the key, not wasting time. If we give our tasks the right level of attention and remain focused, without distractions, we can complete them quicker and better with the right level of detail and no rushed tasks late in the day or being unhappy at staying late. Learning to focus your attention on tasks, improves your efficiency and productivity because getting one job completed in a day correctly is worth a lot more than starting five and not finishing any.

This course will provide tools and techniques to help you make better use of your time and regain control over your schedule by concentrating your attention to meet your goals. Delegates will have the opportunity to take part in practical exercises aimed at testing several different attention management techniques and build on current skills and efficiency. For individuals, this course will teach you to set and reach goals to achieve promotions at work and those personal targets you never get the time to do. For organisations, training your staff in Attention Management can boost productivity, raise motivation, and increase staff happiness as they are not being overrun with work and constantly distracted.

This Attention Management Training course comes under the topic of Personal Development Training, which provides delegates with a range of courses that aim to develop individual's basic skills. This series of training courses will enable delegates to become more competent within their role, as well as being able to apply it to your personal life.

What's Included in this Attention Management Course?

• A Comprehensive Attention Management Course Folder.
• An Attention Management Action Plan.
• Full Access to Training Slides and Trainer Notes.
• Certificate of Attendance.
• 24/7 Support Before, During & After your Course.

Who Should Attend this Customer Service Training?

This course would be useful in the following careers:

• Personal Assistant & Receptionist
• Secretary
• Assistant
• Office Administrators or Office Managers
• Office Clerk
• Marketing Assistants or Marketing Managers
• Customer service Team Member or Supervisor
• Customer Service Team Leader or Customer Relations Advisor
• Sales Manager
• Brand Manager

Prerequisites

There are no formal requirements, so anyone can attend this Customer Service Training course.

Exceptional Customer Service Course Overview

This Exceptional Customer Service training course enables individuals to excel professionally in a customer-facing role - learning how to respond to adversity and how to display assertive, but polite, mannerisms. Individuals undertaking this customer services training course will learn how excellent customer service attributes can benefit an organisation, through meeting customer demands and expectations and ensuring repeat business.

The key skills that are at the heart of Exceptional Customer Service are understanding customers and their needs, emotional intelligence and problem solving. Our time-proven courses are taught by expert Customer Service Experts with years of real-world experience

Candidates will learn how to exceed customer service standards and expectations whilst developing their business’s reputation as a customer-centred business. Central to this course is the ability to develop awareness of the best-practice methods of raising rapport with customers, as this is key to maintaining flowing communication and elevating customer satisfaction.

What's Included in this Customer Service Training Course?

• A Comprehensive Customer Service Training Course Folder 
• A Customer Service Training Action Plan
• Full Access to Training Slides and Trainer Notes
• Certificate of Attendance 
• 24/7 Support Before, During & After your Course
• Refreshments Available Throughout the Day (Classroom Only)

Who should attend this training course?

This Active listening training is designed for every person because its essential thing to listen to someone actively for better understanding of the things. Everyone can improve their skill through joining this training.

Prerequisites

Anyone can attend this training there are no criteria to join this course.

Active Listening Skills Course Overview

Active listening is helpful in improving relations between human beings. Active listening also increases the productivity of the people. Here are some points on why people listen:

• Listen to get information
• Listen to understand the situation or concept
• Listening to build a relation
• Listen for enjoyment
• Listen to learn something

Active listening is a technique of listening someone, and some steps are followed during active listening such as listen carefully and attentively, keep your mind open during listening, pause before replying anything, put the question for clarification and lastly summarise in your word.

Active listening skill is beneficial because people can get the trust of the speaker and people can also feel confident in their self. The active listening process leads to successful conversation and on the other hand conversation partner would be happy from counselling or meeting. By having active listening skills, person can build a good relationship with each other. Also, people can become more active in their life.

What's included in this active listening training?

• Delegate pack consisting of course notes and exercises
• Manual
• Experienced Instructor
• Refreshments

Who should attend this?

This Dealing with Difficult People training course is designed for individuals who would like to learn how to deal with conflict within their workplace. This course would be especially useful for managers of all types as it is important to ensure that conflict situations are dealt with in order to produce effective teamwork.

Prerequisites

There are no prerequisites for enrolling on this Dealing with Difficult People training course, therefore it is open to everyone.

Dealing with Difficult People Course Overview

This Dealing with Difficult People training consists of a 1 day, classroom-based course that educates candidates on efficient methods of resolving content and turning this conflict into an opportunity. The management of conflict, therefore, enables an organisation to strengthen their business by improving relationships between employees making for a more cohesive team. It also emphasises that personal differences are not an issue, the way that they are dealt with is what creates an issue.

This Dealing with Difficult People training course comes under the topic of Personal Development Training, which provides delegates with a number of additional training courses that enable individual advancement. Some other courses that are available within this topic include: Time Management Training, Exceptional Customer Service Training, and Stress Management.  

What’s Included?

Delegates will be provided with:

• The Knowledge Academy Dealing with Difficult People Manual
• Training Instructor
• Certificate
• Refreshments

Who should attend this Supervisory Training Course?

This course is aimed at supervisors, team leaders and first line managers looking to improve their skills and effectiveness.

Prerequisites

There are no prerequisites to attend.

Supervisory Skills Overview

Aimed at newly promoted managers and supervisors, our 1-day Supervisory Skills course looks at the most essential skills for supervisors to use to manage people effectively. The training looks at topics such as your role and responsibilities, motivating a team, dealing with conflict and more. By the end, you’ll be more confident in your role and ready to take on the challenges of leadership.

What’s Included in this Supervisory Training Course?

• The Knowledge Academy Supervisory Skills Training Manual
• Experienced Instructor
• Certificate of Achievement
• Refreshments

Who should attend this Stress Management Training?

This course is designed for any individual who is subject to high-stress levels and feels that this is affecting their performance and would like to learn techniques for reducing the impacts of stress for their daily lives.

Prerequisites

There are no prerequisites for enrolling on this Stress Management Training course.

Stress Management Training Course Overview

Stress is the anxiety or tension generated by some pressure in daily life. The capacity to reduce or control emotional and physical impacts such as anxiety is recognised as one's stress management skills. You can limit or control stress by self-care, relaxation and controlling your response to stressful situations. Effectively managing stress assists anyone to break the hold stress has in life so that they can be healthier, happier and more productive. This course will enable anyone to analyse the management of workplace stress at a self and organisational level. It will help anyone execute effective strategies to limit and handle stress at work and get more promotions.

This 1-day Stress Management Training course aims to provide delegates with an in-depth knowledge of how to deal with stress and its impact on the health. This course will focus on the causes of stress and developing a personal strategy for dealing with stress that is tailored to the individual and their specific needs. This course will be taught by our experienced instructor, who has years of experience to provide interactive training courses that include examples and group discussion.

This training will cover various concepts, such as:

• Ways to improve stress management skills
• Types of business conflicts
• Importance of conflict management
• Steps to avoid stress build-up

At the end of this training, delegates know about how to avoid the build-up of stress. Delegates will attain knowledge about different techniques used in stress management. They will know how to recognise the symptoms of stress and resolve conflict. 

This trainer-led course is classroom-based and is taught by experienced instructors who have years of experience and who provide interactive training courses that include examples and group discussion. This course comes under the topic of Personal Development Training, which provides a range of courses, including Introduction to Managing Budgets, Time Management, and Exceptional Customer Service Training. 

What’s Included in this Stress Management Training?

This course will include:

• The Knowledge Academy Stress Management Training Manual
• Expert Instructor
• Certificates
• Refreshments​​

Who should attend this Managing Budgets Course?

This course is designed for any individual who would benefit from ascertaining a greater understanding of finance. Specifically, those who manage budget or would like to enter into a finance career that includes managing a budget.

Prerequisites

There are no prerequisites for undertaking this Introduction to Managing Budgets training course.

Introduction to Managing Budgets Course Overview

This Introduction to Managing Budgets training consists of 1 day, trainer-led cause that teaches delegate the fundamentals of managing a budget. This course will focus on budgeting techniques, understanding cost, and a range of methods that enable the measurement of financial performance. This course can be seen as an entry point into a career that includes managing a budget as it provides them with foundational knowledge within the topic and within finance.

This classroom-based course will be taught by our expert trainers who have years of experience teaching Managing Budgets courses. This course comes under the topic of Personal Development Training, which encompasses a range of courses that aim to provide delegates with an introduction to a range of fields. These include: Stress Management Training, Time Management Training, and Exceptional Customer Service Training.

What’s Included in this Managing Budgets Course?

On this training course with The Knowledge Academy, you will be provided with:

• The Knowledge Academy Introduction to Managing Budgets Courseware
• Experienced Instructor
• Certificate
• Refreshments​​​

Who should attend this Organisational Skills Training?

This course is designed for any individual who would like to develop their organisational skills to improve their efficiency within their job role.

Prerequisites

There are no prerequisites for enrolling on this Organisational Skills training course.

Organisational Skills Overview

This Organisational Skills training consists of a 1 day, trainer-led course that aims to provide delegates with the skills to manage their personal role, and the assets associated with it, effectively. This course will focus on specific methods for staying organised, the importance of self-management, and creating an Action Plan for staying organised.

This course comes under the topic of Personal Development Training that provides delegates with a range of courses to increase their competency within their role, which can be applied to any industry. 

What’s Included in this Organisation Skills Training?

We will supply each delegate with:

• The Knowledge Academy Organisational Skills Courseware
• An Experienced Training Instructor
• Certificate of Achievement
• Refreshments​

Who should attend this Personal Development Training Course?

This course is designed for any individual who works in a Business environment and is responsible for building positive relationships between their organisation and clients, as well as relationships within the organisation.

Prerequisites

There are no prerequisites for enrolling on this Building Business Relationships training course, therefore anybody can attend.

Building Business Relationships Course Overview

This 1-day Building Business Relationships training course aims to provide delegates with the skills to build positive and effective relationships that will promote productivity and profitability. This course will focus on the behaviours, body language, and useful communication skills, and how these factors can help the individual to create effective business relationships.

The building of positive and effective business relationships is extremely important for the success of an organisation as it enables employees to communicate effectively both with clients and other staff members. This will improve the productivity of the company and increase the likelihood of clients giving the organisation their business.

This course comes under the topic of Personal Development Training. This topic encompasses a number of courses that allow delegates to improve their personal skills and increase their ability to work effectively. Some of these courses include Time Management Training, Exceptional Customer Service Training, and Stress Management Training.

What’s Included in this Personal Development Training Course?

Delegates will be supplied with the following for this one-day Building Business Relationships course:

• The Knowledge Academy Building Business Relationships Course Manual
• Experienced Instructor
• Certificate of Completion
• Refreshments

Prerequisites 

There are no formal prerequisites for attending this Emotional Intelligence Training course.

Audience

This is designed for anyone who wishes to manage their emotions, handle their reactions, and alter the way they respond emotionally to situations.

Emotional Intelligence Course Overview

Emotional Intelligence (EQ) is the capability to recognise, understand, and manage one's own emotions as well as the emotions of others. It involves being aware of and able to regulate one's emotions in a way that is appropriate for a given situation. Additionally, it allows people to empathise with others, easily communicate, and be both socially and self-aware. They are also more adaptable and able to handle stress and change. Studying this training helps learners manage their emotional reactions by altering negative perspectives that enable the achievement of business success. Pursuing this training helps individuals get equipped with the necessary skills and techniques to enhance their career opportunities and increase their earnings.

The Knowledge Academy’s 1-day Emotional Intelligence Training course provides delegates with an in-depth knowledge of emotional intelligence. During this training, they will learn how to communicate a difficult message effectively. They will also learn how to identify areas of development that focus on emotional intelligence. This course will be taught by our highly skilled and knowledgeable trainer, who has years of experience in teaching and will help delegates get a complete understanding of this Emotional Intelligence Training course.

Course Objectives

• To learn how to manage emotions in positive ways to relieve stress
• To attain knowledge of the power of emotions in communication
• To identify the competencies associated with emotional intelligence
• To learn how to stop habits from forming and change existing habits
• To attain a deep understanding of the various roles of emotions in communication
• To learn how to improve emotional intelligence using a model for self-directed change

At the end of this training, delegates will be able to better control their emotions in the workplace. They will also be able to apply leadership skills for improved emotional intelligence.

What’s Included in this Emotional Intelligence​ Course?

The following is included:

• The Knowledge Academy Emotional Intelligence Courseware Folder
• Experienced Instructor
• Completion Certificate
• Refreshments​

Prerequisites 

In this Strategic Planning and Thinking training, there are no formal prerequisites. 

Audience

This Strategic Planning and Thinking training course provided by The Knowledge Academy is ideal for anyone who wants to learn and get knowledge about Strategic Planning and Thinking.

Strategic Planning and Thinking Training Course Overview

Strategic Thinking is the process of describing the way you will choose to reach your vision as it starts before strategic planning, but it does not stop until you reach your goals. It is a skill you can utilise for your daily work to make choices more swiftly and prioritise fields that are value investing in. Strategic Planning is the process of creating a design for the work you will do in a particular direction. It allows you to track development and make adjustments as situations changes. Strategic Planning is about getting your organisation where it needs and wants to go. This course takes you right through the strategic development process with supportive tools, techniques and ideas for every stage to increase your strategic thinking skills.

In this 1-day Strategic Planning and Thinking training, delegates will become familiar with various components of a strategic planning model. This training will provide in-depth knowledge about the relationship between organisation strategy and brand identity. Delegates will also learn about various essential topics such as setting strategic objectives, engaged leadership, SWOT analysis to set priorities, implementing the strategy, and many more. This course will be taught by our expert trainers who have years of experience in teaching courses.

This training will cover various concepts, such as:

• Strategic planning process
• Collaborator/competitor analysis
• Establishing success criteria
• Strategic plan development
• Action planning tools
• Communicating strategic plan

At the end of this training, delegates will also be able to review findings, which will impact the organisation's strategic direction. They will be able to apply smart strategic thinking skills effectively, and they will also be able to use recognising emergent approaches for monitoring and evaluation.

The Knowledge Academy has more courses related to this course under Personal Development Training, which provides delegates with a range of courses to increase their competency within their role, which can be applied to any organisation.

What's included in this Strategic Planning and Thinking Training Course?

• Delegate pack consisting of course notes and exercises
• Manual
• Experienced Instructor
• Refreshments

Prerequisites

There are no prerequisites to attend this course.

Audience

Anyone who wants to elevate their knowledge and skills to use e-mails effectively can attend this course.

E-mail Etiquette Training Course Overview

E-mail is the most used and efficient way of business communication. It is the factored and most productive type of correspondence; still, many organisations overlook this critical type of business correspondence. The Knowledge Academy’s E-mail Etiquette Training is designed to provide you with the techniques and skills required to write a professional e-mail with effective email structure.

In this E-mail Etiquette Training, delegates will gain knowledge about various pitfalls and potential of e-mail. Delegates will learn how to do effective e-mail management and how to use folders and filters. In addition, they will also learn about SMART subject lines as well as about disclaimers and confidentiality clauses.

During this 1-day training, delegates will get an understanding of how to plan and structure your messages. They will also learn how to use lists and bullets while writing an e-mail. Furthermore, delegates will be introduced to e-mail netiquette, digital signatures, and digital certificates. On completion of this course, delegates will be able to write effective e-mails to achieve clarity and avoid miscommunication.

• Delegate pack consisting of course notes and exercises
• Manual
• Experienced Instructor

Prerequisites:

There are no formal prerequisites for attending this course.

Audience:

Anyone interested in creating a podcast can attend this course. Individuals working in media and communications can also participate in this course.

Introduction to Podcasting​ Course Overview

Podcasting refers to the preparation and distribution of audio files using RSS to the subscribed users’ computers. These audio files can then be uploaded to multimedia players or digital music. The format of podcasting is similar to radio or television shows. Anyone can create and share their opinions and thoughts with the podcast. This Introduction to Podcasting is designed to provide extensive knowledge of Podcasting.

This 1-day training course will teach delegates about all the fundamentals of podcasting. Delegates will learn how to create a podcast and how to choose a podcatcher software. In addition, delegates will become familiarised with Podcatcher software and aggregators. Delegates will also learn about how to choose a Podcast format and produce a podcast.

During this training course, delegates will gain knowledge of podcasting in different locations, such as in public places and meetings. They will learn how to identify a web host for the podcast. Furthermore, delegates will learn about self-hosting weblogs and commercial weblog services. By the completion of this course, delegates will be able to upload files and publish their shows.

• Delegate pack consisting of course notes and exercises
• Manual
• Experienced Instructor

Prerequisites

There are no formal prerequisites for this course.

Who should attend?

Anyone who wishes to improve their understanding and ability with creative writing can attend this course.

Creative Writing Training Course Overview

Creative writing is the process of appealingly presenting thoughts, feelings or emotions, as opposed to facts. The main purpose of creative writing is to express something, whether it be feelings, emotions, or thoughts.

This Creative Writing Training course is designed to make delegates aware of different writing skills and unlock their creativity and imagination. Delegates will learn how to structure and write literary fiction as well as ‘awaken’ and shape language for poetry.

What's included?

• The Knowledge Academy's Creative Writing Training Manual
• Experienced Instructor
• Certificate

Prerequisites 

There is no prior requirement to attend Managing Difficult Conversations course.

Audience 

This course is intended for the individual who wants to learn the art of handling a difficult conversation. 

Managing Difficult Conversations Training​ Course Overview

Once in a while, everyone has to face challenging conversation that they feel to be hard, and they are not prepared to have it. Difficult conversations comprise: tackling unacceptable behaviour, addressing performance issues, developmental feedback, handling complaints, etc. Initiating a difficult conversation can be overwhelming, and it is natural for many individuals to delay them rather than taking any action on it. But the problems don’t resolve itself and may cause harm to the workplace and its environment which can have negative cause for all those involved and for the organisation.

This one-day Managing Difficult Conversations training will provide delegates with a detailed understanding to manage difficult conversations. They will learn about the various tools and methods like designing and delivering the message, handling freak-outs, listening instead of lecturing, and dealing with defences are some of the techniques used to tackle difficult conversations. Delegates will also become familiar with topics like building a relationship and using power rule to deal with difficult conversations. The Knowledge Academy’s experienced and highly-skilled trainers will guide delegates throughout this course.

What will you learn:

• Determine the need for conversation
• Adopting the right approach
• Challenging your beliefs and assumptions
• Open the conversation
• Present your side of the story
• Listen to others point to view
• Handling reactions with care

At the end of the training, the delegates will be skilled in planning and executing difficult talk. They will also learn some essential skills, like listening to others and handling freak-outs. Delegates will become capable of handling difficult conversations that will improve their communication to the next level.

The Knowledge Academy's Managing Difficult Conversations training course will be beneficial for every individual working in any professional field to handle conversations that are not easy to have. It will help them to improve the communication skill that will help them in their career advancement in their respective field.

• Delegate pack consisting of course notes and exercises
• Manual
• Experienced Instructor

Who Should Attend and Prerequisites

Prerequisites

There are no formal prerequisites to attend this Sentiment Analysis Training course.

Audience

This Sentiment Analysis Training course is suitable for anyone who wants to include Sentiment Analysis for their projects

Sentiment Analysis Training Course Overview

Sentiment Analysis, also known as opinion mining, is a natural language processing (NLP) method for identifying the positivity, negativity, or neutrality of data. Sentiment Analysis is often performed on textual data in order to assist businesses in tracking brand and product sentiment in customer feedback and comprehending customer needs. Studying this training will help learners understand the needs of their customers, which leads to meeting customer expectations and improving decision-making. This training will help businesses to improve brand strength and crisis management skills, as well as translate digital PR into practical actions. Pursuing this training will help individuals gain the required knowledge, skills, and experience to enhance their career prospects.  

In this 1-day Sentiment Analysis Training course, delegates will gain comprehensive knowledge of Sentiment Analysis to better understand the wants of their customers. Throughout this training course, they will learn about the applications and problems of Sentiment Analysis. Delegates will also learn the importance of cross-language subjectivity to predict the polarity of the opinion expressed in a text and frequency-based aspect extraction. This course is led by our highly professional and skilled instructor, who has years of experience teaching this course.

Course Objectives

• To monitor and understand sentiment in all types of data
• To automatically determine the emotional tone behind online conversations
• To get familiar with the different types of opinions
• To learn how to improve sentiment classification using the discourse approach
• To leverage topic-based sentiments from Twitter to help predict the stock market
• To determine linguistic expressions that refer to the same real-world entity in natural language

At the end of this training course, delegates will be able to analyse texts for polarity, from positive to negative, and perform an end-to-end Sentiment Analysis task. They will also be able to interpret customer feedback from multiple channels.

• Delegate pack consisting of course notes and exercises
• Experienced Instructor

Prerequisites

In this Enhance Customer Experience Masterclass, there are no formal prerequisites.

Audience

This training course is ideal for anyone who wants to magnify their skills of handling the customer experience efficiently.

Enhance Customer Experience Masterclass Course Overview

Customer Experience (CX) refers to a company interacting with its customers at each stage of the purchasing process, from marketing to sales to customer support. It is important to provide a remarkable experience as a pleasant customer experience fosters loyalty, aids in customer retention, and increases brand advocacy. Delegates will obtain insights into creating loyal clients via excellent customer service, leading to profitable long-term connections for firms. Acquiring skills and abilities to handle customer experience efficiently can also lead the delegates’ careers by fulfilling them with greater opportunities such as Customer Experience Managers, Customer Experience Directors, Customer Experience Specialists, and numerous highly skilled job titles.

In this 1-day Enhance Customer Experience Masterclass, delegates will gain in-depth knowledge about the procedures of providing an excellent client experience which is critical for every organisation. Delegates will learn to boost brand impression and upgrade user happiness, which a firm needs’ for the frequency of value touchpoints that consumers encounter. Our highly expert trainer with abundant knowledge will teach the delegates regarding what a Customer Experience (CX) professional performs and discovers the essentials of the work.

It also accommodates the delegates with the relatable topics of handling customer experience efficiently, such as:

• Metric categories
• Scoping projects
• Deploy lean six sigma teams
• Performance measurements
• Apply 5S and mistake-proofing methods

At the end of this masterclass, delegates will be able to collect process information of floor layouts, processes, and procedures regarding the customer experience. They will also be able to create robust product process designs and implement just-in-time systems wherever required in the process.

• Delegate pack consisting of course notes and exercises
• Experienced Instructor

Prerequisites

There are no prerequisites to attend this course.

Audience

This course is designed for anyone who wants to develop their report writing skills.

Report Writing Training​ Course Overview

Report writing is creating a description and statement which explains in detail an event, situation, and occurrence as the result of observation or inquiry. It is a formal style of writing elaborately on a topic and consists of different types of reports.

This 1-day Report Writing Training will provide delegates with the necessary knowledge and skills required for presenting information interestingly and professionally. In this course, delegates will learn how they can effectively plan and write the reports with accuracy in their organisation. This training will cover these concepts:

• Identify the purpose of their reports

• Structuring material to plan the report
• Accuracy, brevity and clarity in writing report
• Presentation, format and layout in writing report
• Preparation for report writing

In the end, delegates will learn a range of report writing formats which adapt to their needs.

• Delegate pack consisting of course notes and exercises
• Manual
• Experienced Instructor