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Dealing With Difficult People

Key points about this course


Duration: 1 Days*

Dates & Prices Enquire
  • Learn how to identify and handle conflict effectively in the workplace.
  • Includes course materials, experienced instructor, and certificate.
  • Become familiar with the various types of conflict.

Available delivery methods for this course

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Classroom

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Onsite

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Online

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Live Virtual

Course Information

Dealing with Difficult People Course Overview

This Dealing with Difficult People training consists of a 1 day, classroom-based course that educates candidates on efficient methods of resolving content and turning this conflict into an opportunity. The management of conflict, therefore, enables an organisation to strengthen their business by improving relationships between employees making for a more cohesive team. It also emphasises that personal differences are not an issue, the way that they are dealt with is what creates an issue.

This Dealing with Difficult People training course comes under the topic of Personal Development Training, which provides delegates with a number of additional training courses that enable individual advancement. Some other courses that are available within this topic include: Time Management Training, Exceptional Customer Service Training, and Stress Management.  

Dealing with Difficult People Course Outline

This Dealing with Difficult People course will cover the following modules:

Module 1: Introduction to Dealing with Difficult People

  • What is conflict?
  • Types of conflict
  • What are difficult people?
  • Types of difficult people
  • Methods of dealing with conflict
  • Escalating specific levels of conflict

Module 2: Skills needed in Conflict Resolution

  • How to implement conflict resolution methods
  • Behaviours needed for conflict resolution
  • Conflict resolution approaches – win/win vs compromise
  • Responses to conflict
  • Creating different responses to conflict
  • Converting conflict into opportunity

Module 3: Assertive Behaviour with Difficult People

  • Assertive behaviour
  • Non-assertive behaviour
  • Aggressive behaviour
  • Benefits of being assertive
  • Working towards solving the problem, not attacking the person
  • Assertive in different types of conflict situations

Module 4: Effective Communication Techniques

  • Non-verbal communication
  • Listening is key
  • Tips for approaching and communicating with difficult people

Who should attend this?

This Dealing with Difficult People training course is designed for individuals who would like to learn how to deal with conflict within their workplace. This course would be especially useful for managers of all types as it is important to ensure that conflict situations are dealt with in order to produce effective teamwork.

Prerequisites

There are no prerequisites for enrolling on this Dealing with Difficult People training course, therefore it is open to everyone.

The Knowledge Academy offer training in a variety of locations across the UK and around the world, making it easy to find a training venue near you.
There are no prerequisites for enrolling on this Dealing with Difficult People course.
No, delegates do not need to take an examination to pass this Dealing with Difficult People course.
The course will begin at 9 am and finish by 5 pm. We ask that delegates arrive at the venue by 8:45 am so that the course can begin promptly at 9 am.

What’s Included?

Delegates will be provided with:

  • The Knowledge Academy Dealing with Difficult People Manual
  • Training Instructor
  • Certificate
  • Refreshments

 

Dates & Prices

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Milton Keynes
Fri 31st May 2019
Places available
£995
Sheffield
Fri 31st May 2019
Places available
£995
Cambridge
Fri 31st May 2019
Places available
£995
Nottingham
Fri 7th Jun 2019
Places available
£995
Aberdeen
Fri 7th Jun 2019
Places available
£995
Bristol
Fri 7th Jun 2019
Places available
£995
Manchester
Fri 14th Jun 2019
Places available
£995
Cardiff
Fri 14th Jun 2019
Places available
£995
VirtualLive Virtual
Fri 21st Jun 2019
Places available
£995
London
Fri 21st Jun 2019
Places available
£995
Dublin
Fri 21st Jun 2019
Places available
€995
Brighton
Fri 28th Jun 2019
Places available
£995
Liverpool
Fri 28th Jun 2019
Places available
£995
Edinburgh
Fri 28th Jun 2019
Places available
£995
Leeds
Fri 5th Jul 2019
Places available
£995
Milton Keynes
Fri 5th Jul 2019
Places available
£995
Reading
Fri 5th Jul 2019
Places available
£995
Maidstone
Fri 12th Jul 2019
Places available
£995
Newcastle
Fri 12th Jul 2019
Places available
£995
Glasgow
Fri 12th Jul 2019
Places available
£995
VirtualLive Virtual
Fri 19th Jul 2019
Places available
£995
Bristol
Fri 19th Jul 2019
Places available
£995
Cardiff
Fri 19th Jul 2019
Places available
£995
London
Fri 26th Jul 2019
Places available
£995
Sheffield
Fri 26th Jul 2019
Places available
£995
Belfast
Fri 26th Jul 2019
Places available
£995
Manchester
Fri 2nd Aug 2019
Places available
£995
Norwich
Fri 2nd Aug 2019
Places available
£995
Liverpool
Fri 2nd Aug 2019
Places available
£995
Birmingham
Fri 9th Aug 2019
Places available
£995
Nottingham
Fri 9th Aug 2019
Places available
£995
Cambridge
Fri 9th Aug 2019
Places available
£995
VirtualLive Virtual
Fri 16th Aug 2019
Places available
£995
Aberdeen
Fri 16th Aug 2019
Places available
£995
Edinburgh
Fri 16th Aug 2019
Places available
£995
London
Fri 23rd Aug 2019
Places available
£995
Brighton
Fri 23rd Aug 2019
Places available
£995
Southampton
Fri 23rd Aug 2019
Places available
£995
Glasgow
Fri 30th Aug 2019
Places available
£995
Maidstone
Fri 30th Aug 2019
Places available
£995
Newcastle
Fri 30th Aug 2019
Places available
£995
Cardiff
Fri 6th Sep 2019
Places available
£995
Nottingham
Fri 6th Sep 2019
Places available
£995
Bristol
Fri 6th Sep 2019
Places available
£995
Belfast
Fri 13th Sep 2019
Places available
£995
Milton Keynes
Fri 13th Sep 2019
Places available
£995
Sheffield
Fri 13th Sep 2019
Places available
£995
VirtualLive Virtual
Fri 20th Sep 2019
Places available
£995
Reading
Fri 20th Sep 2019
Places available
£995
Leeds
Fri 20th Sep 2019
Places available
£995
London
Fri 27th Sep 2019
Places available
£995
Southampton
Fri 27th Sep 2019
Places available
£995
Dublin
Fri 27th Sep 2019
Places available
€995
Birmingham
Fri 4th Oct 2019
Places available
£995
Cambridge
Fri 4th Oct 2019
Places available
£995
Norwich
Fri 4th Oct 2019
Places available
£995
Manchester
Fri 11th Oct 2019
Places available
£995
Aberdeen
Fri 11th Oct 2019
Places available
£995
VirtualLive Virtual
Fri 18th Oct 2019
Places available
£995
Liverpool
Fri 18th Oct 2019
Places available
£995
Edinburgh
Fri 18th Oct 2019
Places available
£995
Maidstone
Fri 18th Oct 2019
Places available
£995
London
Fri 25th Oct 2019
Places available
£995
Brighton
Fri 25th Oct 2019
Places available
£995
Newcastle
Fri 25th Oct 2019
Places available
£995
Nottingham
Fri 1st Nov 2019
Places available
£995
Cardiff
Fri 1st Nov 2019
Places available
£995
Reading
Fri 1st Nov 2019
Places available
£995
Bristol
Fri 1st Nov 2019
Places available
£995
Sheffield
Fri 8th Nov 2019
Places available
£995
Dublin
Fri 8th Nov 2019
Places available
€995
Glasgow
Fri 8th Nov 2019
Places available
£995
VirtualLive Virtual
Fri 15th Nov 2019
Places available
£995
Belfast
Fri 15th Nov 2019
Places available
£995
Southampton
Fri 15th Nov 2019
Places available
£995
Leeds
Fri 15th Nov 2019
Places available
£995
London
Fri 22nd Nov 2019
Places available
£995
Milton Keynes
Fri 22nd Nov 2019
Places available
£995
Norwich
Fri 22nd Nov 2019
Places available
£995
Brighton
Fri 29th Nov 2019
Places available
£995
Newcastle
Fri 29th Nov 2019
Places available
£995
Edinburgh
Fri 29th Nov 2019
Places available
£995
Leeds
Fri 6th Dec 2019
Places available
£995
Liverpool
Fri 6th Dec 2019
Places available
£995
Belfast
Fri 6th Dec 2019
Places available
£995
Manchester
Fri 13th Dec 2019
Places available
£995
Dublin
Fri 13th Dec 2019
Places available
€995
VirtualLive Virtual
Fri 20th Dec 2019
Places available
£995
Birmingham
Fri 20th Dec 2019
Places available
£995
Maidstone
Fri 20th Dec 2019
Places available
£995
Glasgow
Fri 20th Dec 2019
Places available
£995
London
Fri 27th Dec 2019
Places available
£995
Cambridge
Fri 27th Dec 2019
Places available
£995
Aberdeen
Fri 27th Dec 2019
Places available
£995

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Key points about this course


Duration: 1 Days*


Why choose TKA logo


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Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

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Various delivery methods

Flexible delivery methods are available depending on your learning style.

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Resources

Resources are included for a comprehensive learning experience.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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"...the trainer for this course was excellent. I would definitely recommend (and already have) this course to others."

Diane Gray, Shell

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