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One of our training experts will be in touch shortly to go over your training requirements.

Course Information

Dealing with Difficult People Course Outline

This Dealing with Difficult People course will cover the following modules:

Module 1: Introduction to Dealing with Difficult People

  • What is conflict?
  • Types of conflict
  • What are difficult people?
  • Types of difficult people
  • Methods of dealing with conflict
  • Escalating specific levels of conflict

Module 2: Skills needed in Conflict Resolution

  • How to implement conflict resolution methods
  • Behaviours needed for conflict resolution
  • Conflict resolution approaches – win/win vs compromise
  • Responses to conflict
  • Creating different responses to conflict
  • Converting conflict into opportunity

Module 3: Assertive Behaviour with Difficult People

  • Assertive behaviour
  • Non-assertive behaviour
  • Aggressive behaviour
  • Benefits of being assertive
  • Working towards solving the problem, not attacking the person
  • Assertive in different types of conflict situations

Module 4: Effective Communication Techniques

  • Non-verbal communication
  • Listening is key
  • Tips for approaching and communicating with difficult people

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Who should attend this?

This Dealing with Difficult People training course is designed for individuals who would like to learn how to deal with conflict within their workplace. This course would be especially useful for managers of all types as it is important to ensure that conflict situations are dealt with in order to produce effective teamwork.


There are no prerequisites for enrolling on this Dealing with Difficult People training course, therefore it is open to everyone.

Dealing with Difficult People Course Overview

This Dealing with Difficult People training consists of a 1 day, classroom-based course that educates candidates on efficient methods of resolving content and turning this conflict into an opportunity. The management of conflict, therefore, enables an organisation to strengthen their business by improving relationships between employees making for a more cohesive team. It also emphasises that personal differences are not an issue, the way that they are dealt with is what creates an issue.

This Dealing with Difficult People training course comes under the topic of Personal Development Training, which provides delegates with a number of additional training courses that enable individual advancement. Some other courses that are available within this topic include: Time Management Training, Exceptional Customer Service Training, and Stress Management.  

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What’s Included?

Delegates will be provided with:

  • The Knowledge Academy Dealing with Difficult People Manual
  • Training Instructor
  • Certificate
  • Refreshments


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Why choose us

Ways to take this course

Our easy to use Virtual platform allows you to sit the course from home with a live instructor. You will follow the same schedule as the classroom course, and will be able to interact with the trainer and other delegates.

Our fully interactive online training platform is compatible across all devices and can be accessed from anywhere, at any time. All our online courses come with a standard 90 days access that can be extended upon request. Our expert trainers are constantly on hand to help you with any questions which may arise.

This is our most popular style of learning. We run courses in 1200 locations, across 200 countries in one of our hand-picked training venues, providing the all important ‘human touch’ which may be missed in other learning styles.


Highly experienced trainers

All our trainers are highly qualified, have 10+ years of real-world experience and will provide you with an engaging learning experience.


State of the art training venues

We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible


Small class sizes

We limit our class sizes to promote better discussion and ensuring everyone has a personalized experience


Great value for money

Get more bang for your buck! If you find your chosen course cheaper elsewhere, we’ll match it!

This is the same great training as our classroom learning but carried out at your own business premises. This is the perfect option for larger scale training requirements and means less time away from the office.


Tailored learning experience

Our courses can be adapted to meet your individual project or business requirements regardless of scope.


Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.


Team building opportunity

This gives your team a great opportunity to come together, bond, and discuss, which you may not get in a standard classroom setting.


Monitor employees progress

Keep track of your employees’ progression and performance in your own workspace.

What our customers are saying

Frequently asked questions


The Knowledge Academy offer training in a variety of locations across the UK and around the world, making it easy to find a training venue near you.
There are no prerequisites for enrolling on this Dealing with Difficult People course.
No, delegates do not need to take an examination to pass this Dealing with Difficult People course.
Please arrive at the venue at 8:45am.
The price for Dealing with Difficult People certification in the United Kingdom starts from £495
The Knowledge Academy is the Leading global training provider in the world for Dealing with Difficult People.

Why choose us


Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.


Many delivery methods

Flexible delivery methods are available depending on your learning style.


High quality resources

Resources are included for a comprehensive learning experience.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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"...the trainer for this course was excellent. I would definitely recommend (and already have) this course to others."

Diane Gray, Shell

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Customer Service Package

Save upto 40%
5 courses
Included courses:

Introduction to Public Relations£1295

Emotional Intelligence£995

Dealing with Difficult People£1295

Exceptional Customer Service Training£995

Strategic Planning and Thinking£1295

Total without package:  £5875

Package price:  £3495 (Save £2380)

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NLP Expert Package

Save upto 40%
3 courses
Included courses:

Building Business Relationships£1295

Dealing with Difficult People£1295

Master Diploma in NLP£2495

Total without package:  £5085

Package price:  £3095 (Save £1990)

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