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Dealing With Difficult People

Key points about this course

Duration: 1 Days*

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  • Learn how to identify and handle conflict effectively in the workplace
  • Includes course materials, experienced instructor, and certificate
  • Become familiar with the various types of conflict

Available delivery methods for this course

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Course Information

Dealing with Difficult People Overview

This Dealing with Difficult People training consists of a 1 day, classroom-based course that educates candidates on efficient methods of resolving content and turning this conflict into an opportunity. The management of conflict, therefore, enables an organisation to strengthen their business by improving relationships between employees making for a more cohesive team. It also emphasises that personal differences are not an issue, the way that they are dealt with is what creates an issue.


This Dealing with Difficult People training course comes under the topic of Personal Development Training, which provides delegates with a number of additional training courses that enable individual advancement. Some other courses that are available within this topic include: Time Management Training, Exceptional Customer Service Training, and Stress Management.  

Dealing with Difficult People Outline

This Dealing with Difficult People course will cover the following modules:

Module 1: Introduction to Dealing with Difficult People

  • What is conflict?

  • Types of conflict

  • What are difficult people?

  • Types of difficult people

  • Methods of dealing with conflict

  • Escalating specific levels of conflict


Module 2: Skills needed in Conflict Resolution

  • How to implement conflict resolution methods

  • Behaviours needed for conflict resolution

  • Conflict resolution approaches – win/win vs compromise

  • Responses to conflict

  • Creating different responses to conflict

  • Converting conflict into opportunity


Module 3: Assertive Behaviour with Difficult People

  • Assertive behaviour

  • Non-assertive behaviour

  • Aggressive behaviour

  • Benefits of being assertive

  • Working towards solving the problem, not attacking the person

  • Assertive in different types of conflict situations


Module 4: Effective Communication Techniques

  • Non-verbal communication

  • Listening is key

  • Tips for approaching and communicating with difficult people

Who should attend?

This Dealing with Difficult People training course is designed for individuals who would like to learn how to deal with conflict within their workplace. This course would be especially useful for managers of all types as it is important to ensure that conflict situations are dealt with in order to produce effective teamwork.



There are no prerequisites for enrolling on this Dealing with Difficult People training course, therefore it is open to everyone.

The Knowledge Academy offer training in a variety of locations across the UK and around the world, making it easy to find a training venue near you.
There are no prerequisites for enrolling on this Dealing with Difficult People course.
No, delegates do not need to take an examination to pass this Dealing with Difficult People course.
The course will begin at 9 am and finish by 5 pm. We ask that delegates arrive at the venue by 8:45 am so that the course can begin promptly at 9 am.

What’s Included

Delegates will be provided with:

  • The Knowledge Academy Dealing with Difficult People Manual
  • Training Instructor
  • Certificate
  • Refreshments

Dealing with Difficult People Examination

There is no examination for this Dealing with Difficult People training course. Completion will be based on full participation and attendance of the course.

Dates & Prices

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How will you be funding your training?

Self funding

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Key points about this course

Duration: 1 Days*

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Various delivery methods

Flexible delivery methods are available depending on your learning style.

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Resources are included for a comprehensive learning experience.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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"...the trainer for this course was excellent. I would definitely recommend (and already have) this course to others."

Diane Gray, Shell