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This Dealing with Difficult People training consists of a 1 day, classroom-based course that educates candidates on efficient methods of resolving content and turning this conflict into an opportunity. The management of conflict, therefore, enables an organisation to strengthen their business by improving relationships between employees making for a more cohesive team. It also emphasises that personal differences are not an issue, the way that they are dealt with is what creates an issue.
This Dealing with Difficult People training course comes under the topic of Personal Development Training, which provides delegates with a number of additional training courses that enable individual advancement. Some other courses that are available within this topic include: Time Management Training, Exceptional Customer Service Training, and Stress Management.
This Dealing with Difficult People course will cover the following modules:
Module 1: Introduction to Dealing with Difficult People
What is conflict?
Types of conflict
What are difficult people?
Types of difficult people
Methods of dealing with conflict
Escalating specific levels of conflict
Module 2: Skills needed in Conflict Resolution
How to implement conflict resolution methods
Behaviours needed for conflict resolution
Conflict resolution approaches – win/win vs compromise
Responses to conflict
Creating different responses to conflict
Converting conflict into opportunity
Module 3: Assertive Behaviour with Difficult People
Benefits of being assertive
Working towards solving the problem, not attacking the person
Assertive in different types of conflict situations
Module 4: Effective Communication Techniques
Listening is key
Tips for approaching and communicating with difficult people
This Dealing with Difficult People training course is designed for individuals who would like to learn how to deal with conflict within their workplace. This course would be especially useful for managers of all types as it is important to ensure that conflict situations are dealt with in order to produce effective teamwork.
There are no prerequisites for enrolling on this Dealing with Difficult People training course, therefore it is open to everyone.
Delegates will be provided with:
There is no examination for this Dealing with Difficult People training course. Completion will be based on full participation and attendance of the course.
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Flexible delivery methods are available depending on your learning style.
Resources are included for a comprehensive learning experience.
"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"
Joshua Davies, Thames Water
"...the trainer for this course was excellent. I would definitely recommend (and already have) this course to others."
Diane Gray, Shell