close

close

Thank you for your enquiry!

One of our training experts will be in touch shortly to go over your training requirements.

close

close

Press esc to close

close close

Back to course information

Thank you for your enquiry!

One of our training experts will be in touch shortly to go overy your training requirements.

close close

Thank you for your enquiry!

One of our training experts will be in touch shortly to go over your training requirements.

Course information

Dealing with Difficult People Course Outline

This Dealing with Difficult People course will cover the following modules:

Module 1: Introduction to Dealing with Difficult People

  • What is Conflict?
  • Types of Conflict Events
  • What are Difficult People?
  • Types of Difficult People
  • Methods of Dealing with Conflict

Module 2: Skills Needed in Conflict Resolution

  • How to Implement Conflict Resolution Methods
  • Behaviours Needed for Conflict Resolution
  • Conflict Resolution Approaches – Win/Win Vs Compromise
  • Responses to Conflict
  • Converting Conflict Into Opportunity

Module 3: Assertive Behaviour with Difficult People

  • Assertive Behaviour
  • Non-assertive Behaviour
  • Aggressive Behaviour
  • Benefits of Being Assertive
  • Working Towards Solving the Problem, not Attacking the Person
  • Assertive in Different Types of Conflict Situations
  • Why Conflict Arises?

Module 4: Effective Communication Techniques

  • Non-verbal Communication
  • Listening is Key
  • Tips for Approaching and Communicating with Difficult People

Show moredowndown

Who should attend this Dealing with Difficult People Training Course?

Attending the Dealing with Difficult People Course can significantly enhance your skill set for effectively handling challenging individuals and successfully resolving conflicts. This course is particularly well-suited for professionals who regularly engage in interpersonal interactions and have responsibilities that involve interacting with various individuals. The following are the job roles of professionals who can gain valuable insights from participating in this course:

  • Project Managers
  • Supervisors
  • Team Leaders
  • Sales Representatives
  • Customer Service Executives
  • Human Resources (HR) Professionals
  • Senior Managers

Prerequisites of the Dealing with Difficult People Training Course

There are no formal prerequisites for this Dealing with Difficult People Course. 

Dealing with Difficult People Course Overview

This Dealing with Difficult People training consists of a 1 day, classroom-based course that educates candidates on efficient methods of resolving content and turning this conflict into an opportunity. The management of conflict, therefore, enables an organisation to strengthen their business by improving relationships between employees making for a more cohesive team. It also emphasises that personal differences are not an issue, the way that they are dealt with is what creates an issue.

This Dealing with Difficult People training course comes under the topic of Personal Development Training, which provides delegates with a number of additional training courses that enable individual advancement. Some other courses that are available within this topic include: Time Management Training, Exceptional Customer Service Training, and Stress Management.  

Show moredowndown

What’s included in this Dealing with Difficult People Training Course?

  • World-Class Training Sessions from Experienced Instructors
  • Dealing With Difficult People Certificate
  • Digital Delegate Pack

 

Why choose us

Our Leeds venue

Includes..

Free Wi-Fi

To make sure you’re always connected we offer completely free and easy to access wi-fi.

Air conditioned

To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

Leeds is the third largest city in the UK and has a population of around 750,000 people. It is based in West Yorkshire and has the second busiest railway station in England. There are a total of 110,000 students in Leeds attending the local schools. There are a total of 220 primary schools, 39 secondary schools and 6 special learning centres. There are a number of private schools including the oldest one; The Grammar School at Leeds. Also in Leeds are a number of Jewish and Muslim schools. There are four different universities in Leeds including University of Leeds, Leeds Trinity University, Leeds Beckett University and University of Law. The University of Leeds is the largest of these with a total of 31,000 students, 21,000 of these being full time. It was established in 1904 and is seen as the eighth largest university in the country. The rate of unemployment in Leeds is at 4.7%. This is lower than the national average of Britain which is 7.6%.

Popular searched areas in and around Leeds include:-

  • Adel
  • Beeston
  • Bramley
  • Burley
  • Chapel Allerton
  • Garforth
  • Guiseley
  • Halton
  • Headingley
  • Horsforth
  • Hyde Park
  • Middleton
  • Morley
  • Potterton
  • Rothwell
  • Scholes
  • Shadwell
  • Sherburn in Elmet
  • West Park

Show moredown

Address

Oxford House, 

Oxford Row, 

Leeds, 

LS1 3BE

 

T: 01344203999

Ways to take this course

Our easy to use Virtual platform allows you to sit the course from home with a live instructor. You will follow the same schedule as the classroom course, and will be able to interact with the trainer and other delegates.

Our fully interactive online training platform is compatible across all devices and can be accessed from anywhere, at any time. All our online courses come with a standard 90 days access that can be extended upon request. Our expert trainers are constantly on hand to help you with any questions which may arise.

This is our most popular style of learning. We run courses in 1200 locations, across 200 countries in one of our hand-picked training venues, providing the all important ‘human touch’ which may be missed in other learning styles.

best_trainers

Highly experienced trainers

All our trainers are highly qualified, have 10+ years of real-world experience and will provide you with an engaging learning experience.

venues

State of the art training venues

We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible

small_classes

Small class sizes

We limit our class sizes to promote better discussion and ensuring everyone has a personalized experience

value_for_money

Great value for money

Get more bang for your buck! If you find your chosen course cheaper elsewhere, we’ll match it!

This is the same great training as our classroom learning but carried out at your own business premises. This is the perfect option for larger scale training requirements and means less time away from the office.

tailored_learning_experience

Tailored learning experience

Our courses can be adapted to meet your individual project or business requirements regardless of scope.

budget

Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.

team_building

Team building opportunity

This gives your team a great opportunity to come together, bond, and discuss, which you may not get in a standard classroom setting.

monitor_progress

Monitor employees progress

Keep track of your employees’ progression and performance in your own workspace.

What our customers are saying

Personal Development Training | Dealing With Difficult People Training in Leeds FAQs

FAQ's

The Knowledge Academy offer training in a variety of locations across the UK and around the world, making it easy to find a training venue near you.
There are no prerequisites for enrolling on this Dealing with Difficult People course.
No, delegates do not need to take an examination to pass this Dealing with Difficult People course.
Please arrive at the venue at 8:45am.
The price for Dealing with Difficult People certification in Leeds starts from £895
The Knowledge Academy is the Leading global training provider for Dealing with Difficult People.

Why choose us

icon

Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

icon

Many delivery methods

Flexible delivery methods are available depending on your learning style.

icon

High quality resources

Resources are included for a comprehensive learning experience.

barclays Logo
deloitte Logo
Thames Water Logo

"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

santander logo
bmw Logo
Google Logo
Shell Logo

"...the trainer for this course was excellent. I would definitely recommend (and already have) this course to others."

Diane Gray, Shell

Looking for more information on Personal Development Training?

backBack to course information

Customer Service Package

Save upto 40%
5 courses

Total without package:  £4475

Package price:  £2695 (Save £1780)

Purchase now

NLP Expert Package

Save upto 40%
3 courses

Total without package:  £3785

Package price:  £2295 (Save £1490)

Purchase now