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Course Information

Emotional Intelligence Course Outline

Module 1: Introduction to Emotional Intelligence

  • What is Emotional Intelligence?
  • What Emotional Intelligence IS NOT?
  • Power of Emotion in Communication
  • Why is Emotional Intelligence Important?
  • Emotional Intelligence to Organisations
  • Competencies for Emotional Intelligence
  • Need to Improve Emotional Intelligence?
  • Improving Your Emotional Intelligence
  • Model for Self-Directed Change

Module 2: Thinking, Feeling, and Acting

  • What Causes Us to Think, Feel, and Act the Way We Do?

Module 3: Developing the Emotional Intelligence

  • Ways to Develop Emotional Intelligence
    • Utilise an Assertive Style of Communicating
    • Respond Instead of Reacting to Conflict
    • Practice Self-Awareness
    • Empathise with Others
    • Take Criticism Well

Module 4: Habits and Emotional Intelligence

  • Habits
  • How to Stop Habits from Forming?
  • How to Change Existing Habits?

Module 5: Consuming Information: Personality Types

  • How We Take in Information?
  • Myers Briggs Test

Module 6: Changing Past Conditioning

  • How to Change Your Past Conditioning?

Module 7: Avoiding Conflict

  • Managing and Handling Conflict
  • Conflict at the Workplace
  • Conflict Management
  • Steps to Managing Conflict
  • Steps to Managing Conflict – Problem Solving Process
  • Techniques for Avoiding Conflict
  • Communication Styles
  • Listening
  • Barriers to Active Listening
  • How to Be a Good Listener?
  • Use of Voice
  • Empathy
  • Harness the Power of Emotion in Communication
  • Role of Emotions
  • Emotional Awareness
  • Emotion Strategies
  • Behaviours Demonstrating Higher EQ
  • Levels of EQ
  • Communicating a Difficult Message

Module 8: Self Confidence Skills for Improved Emotional Intelligence

  • Self Confidence Skills
  • Positive Attitude
  • Conversation
  • Body Language
  • Presentation
  • Workplace Challenges
  • Leadership
  • Development Focus for Emotional Intelligence

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Who should attend this Emotional Intelligence Training Course?

The Emotional Intelligence Course is a fundamental component of personality development, designed to provide a crucial understanding of principles like self-awareness, self-management and relationship management. Anyone looking to manage and hone their emotions can benefit from this course. Moreover, it greatly benefits the following professionals:

  • Managers
  • Supervisors
  • Team Leaders
  • Sales Executives
  • Customer Service Executives
  • Educators
  • Healthcare Professionals

Prerequisites of the Emotional Intelligence Training Course

There are no formal prerequisites to attend this Emotional Intelligence Course.

Emotional Intelligence Course Overview

Emotional Intelligence (EQ) is the capability to recognise, understand, and manage one's own emotions as well as the emotions of others. It involves being aware of and able to regulate one's emotions in a way that is appropriate for a given situation. Additionally, it allows people to empathise with others, easily communicate, and be both socially and self-aware. They are also more adaptable and able to handle stress and change. Studying this training helps learners manage their emotional reactions by altering negative perspectives that enable the achievement of business success. Pursuing this training helps individuals get equipped with the necessary skills and techniques to enhance their career opportunities and increase their earnings.

The Knowledge Academy’s 1-day Emotional Intelligence Training course provides delegates with an in-depth knowledge of emotional intelligence. During this training, they will learn how to communicate a difficult message effectively. They will also learn how to identify areas of development that focus on emotional intelligence. This course will be taught by our highly skilled and knowledgeable trainer, who has years of experience in teaching and will help delegates get a complete understanding of this Emotional Intelligence Training course.

Course Objectives

  • To learn how to manage emotions in positive ways to relieve stress
  • To attain knowledge of the power of emotions in communication
  • To identify the competencies associated with emotional intelligence
  • To learn how to stop habits from forming and change existing habits
  • To attain a deep understanding of the various roles of emotions in communication
  • To learn how to improve emotional intelligence using a model for self-directed change

At the end of this training, delegates will be able to better control their emotions in the workplace. They will also be able to apply leadership skills for improved emotional intelligence.

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What’s included in this Emotional Intelligence Training Course?

  • World-Class Training Sessions from Experienced Instructors
  • Emotional Intelligence Certificate
  • Digital Delegate Pack

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Why choose us

Ways to take this course

Our easy to use Virtual platform allows you to sit the course from home with a live instructor. You will follow the same schedule as the classroom course, and will be able to interact with the trainer and other delegates.

Our fully interactive online training platform is compatible across all devices and can be accessed from anywhere, at any time. All our online courses come with a standard 90 days access that can be extended upon request. Our expert trainers are constantly on hand to help you with any questions which may arise.

This is our most popular style of learning. We run courses in 1200 locations, across 200 countries in one of our hand-picked training venues, providing the all important ‘human touch’ which may be missed in other learning styles.


Highly experienced trainers

All our trainers are highly qualified, have 10+ years of real-world experience and will provide you with an engaging learning experience.


State of the art training venues

We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible


Small class sizes

We limit our class sizes to promote better discussion and ensuring everyone has a personalized experience


Great value for money

Get more bang for your buck! If you find your chosen course cheaper elsewhere, we’ll match it!

This is the same great training as our classroom learning but carried out at your own business premises. This is the perfect option for larger scale training requirements and means less time away from the office.


Tailored learning experience

Our courses can be adapted to meet your individual project or business requirements regardless of scope.


Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.


Team building opportunity

This gives your team a great opportunity to come together, bond, and discuss, which you may not get in a standard classroom setting.


Monitor employees progress

Keep track of your employees’ progression and performance in your own workspace.

What our customers are saying

Emotional Intelligence FAQs


Emotional Intelligence (EQ) is the capability of understanding, utilising, and managing emotions positively to relieve stress.
Emotional intelligence is important as it facilitates flexibility, empathy, motivation, reasoning, communication, and the ability to read.
Emotional intelligence is beneficial for better teamwork, a better workplace environment, greater self-awareness, greater self-control, and easier adjustments.
At the end of this training, delegates will be able to control their emotions in the workplace in a better way. They will also be able to apply leadership skills for improved emotional intelligence.
In this Emotional Intelligence Training course, you will learn about the importance of emotional intelligence, ways to develop emotional intelligence, managing and handling conflicts, the Myers Briggs test, communication styles, self-confidence skills, workplace challenges, and other related concepts.
The price for Emotional Intelligence certification in the United Kingdom starts from £895
The Knowledge Academy is the Leading global training provider for Emotional Intelligence.

Why choose us


Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.


Many delivery methods

Flexible delivery methods are available depending on your learning style.


High quality resources

Resources are included for a comprehensive learning experience.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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Customer Service Package

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5 courses

Total without package:  £4475

Package price:  £2695 (Save £1780)

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