Course information

Emotional Intelligence Training Course Outline

Module 1: Introduction to Emotional Intelligence

  • What is Emotional Intelligence?
  • What Emotional Intelligence IS NOT?
  • Power of Emotion in Communication
  • Why is Emotional Intelligence Important?
  • Emotional Intelligence to Organisations
  • Competencies for Emotional Intelligence
  • Need to Improve Emotional Intelligence?
  • Improving Your Emotional Intelligence
  • Model for Self-Directed Change

Module 2: Thinking, Feeling, and Acting

  • What Causes Us to Think, Feel, and Act the Way We Do?

Module 3: Developing the Emotional Intelligence

  • Ways to Develop Emotional Intelligence
    • Utilise an Assertive Style of Communicating
    • Respond Instead of Reacting to Conflict
    • Practice Self-Awareness
    • Empathise with Others
    • Take Criticism Well

Module 4: Habits and Emotional Intelligence

  • Habits
  • How to Stop Habits from Forming?
  • How to Change Existing Habits?

Module 5: Consuming Information: Personality Types

  • How Do We Take in Information?
  • Myers Briggs Test

Module 6: Changing Past Conditioning

  • How to Change Your Past Conditioning?

Module 7: Avoiding Conflict

  • Managing and Handling Conflict
  • Conflict at the Workplace
  • Conflict Management
  • Steps to Managing Conflict
  • Steps to Managing Conflict – Problem Solving Process
  • Techniques for Avoiding Conflict
  • Communication Styles
  • Listening
  • Barriers to Active Listening
  • How to Be a Good Listener?
  • Use of Voice
  • Empathy
  • Harness the Power of Emotion in Communication
  • Role of Emotions
  • Emotional Awareness
  • Emotion Strategies
  • Behaviours Demonstrating Higher EQ
  • Levels of EQ
  • Communicating a Difficult Message

Module 8: Self Confidence Skills for Improved Emotional Intelligence

  • Self Confidence Skills
  • Positive Attitude
  • Conversation
  • Body Language
  • Presentation
  • Workplace Challenges
  • Leadership
  • Development Focus for Emotional Intelligence

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Who should attend this Emotional Intelligence Course?

The Emotional Intelligence Course is a fundamental component of the Personal Development Courses, designed to provide a crucial understanding of principles like self-awareness, self-management, and relationship management. Anyone looking to manage and hone their emotions can benefit from this Personal Development Training Course. Moreover, it greatly benefits the following professionals:

  • Managers
  • Supervisors
  • Team Leaders
  • Sales Executives
  • Customer Service Executives
  • Educators
  • Healthcare Professionals

Prerequisites of the Emotional Intelligence Training Course

There are no formal prerequisites to attend this Emotional Intelligence Course.

Emotional Intelligence Training Course Overview

Emotional Intelligence (EI) Training is a specialised program designed to enhance an individual's ability to understand and manage their emotions and those of others. This training delves into the five key elements of emotional intelligence: self-awareness, self-regulation, motivation, empathy, and social skills.

The benefits of Emotional Intelligence Training are far-reaching and impactful in both personal and professional contexts. In the workplace, individuals with high emotional intelligence are often better team players, exhibit strong leadership qualities, and possess effective conflict-resolution skills. They are adept at navigating social complexities, fostering positive work environments, and enhancing team performance. On a personal level, EI training contributes to improved mental health, stronger relationships, and higher overall life satisfaction.

The Knowledge Academy’s 1-day Emotional Intelligence Course provides delegates with an in-depth knowledge of Emotional Intelligence. During this training, they will learn how to communicate a difficult message effectively. They will also learn how to identify areas of development that focus on Emotional Intelligence.

Course Objectives

  • Cultivate self-awareness and understand personal emotional responses
  • Develop strategies for effective emotional self-regulation
  • Enhance empathy and social skills for better interpersonal relationships
  • Apply emotional intelligence principles in professional and personal settings
  • Prepare for leadership roles by mastering emotional intelligence-driven decision-making

This Emotional Intelligence Training is meticulously crafted to empower individuals with the skills necessary to navigate both personal and professional challenges with emotional intelligence. By focusing on key aspects such as self-awareness, empathy, and social skills, this course prepares delegates for enhanced leadership and interpersonal roles, fostering environments of collaboration, understanding, and productivity.

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What’s included in this Emotional Intelligence Training Course?

  • World-Class Training Sessions from Experienced Instructors
  • Emotional Intelligence Certificate
  • Digital Delegate Pack

Why choose us

Our Stoke-on-Trent venue

Includes..

Free Wi-Fi

To make sure you’re always connected we offer completely free and easy to access wi-fi.

Air conditioned

To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

The city of Stoke-on-Trent is located in the county of Staffordshire in the West Midlands of England. Stoke-on-Trent town has an approximate population of 469,000 residents. The city is the home of the pottery industry and is a centre for service industries and distribution centres. The unemployment rate for Stoke-on-Trent currently stands at just over 5%. This is dramatically lower in comparison to the national average unemployment rate which currently stands at 7.6%. Staffordshire is home to the Staffordshire University and currently has just fewer than 20,000 students enrolled and over 1,300 academic staff. Stoke-on-Trent College has up to 17,000 students per year and runs a variety of courses from Basic English to foundation degree courses.  The city currently has 14 secondary schools and over 60 primary schools, as well as other private schools and special schools.

Nearby Locations:

  • Norton
  • Waterfall
  • Dresden
  • Stanley
  • Cotton
  • Alton
  • Leigh
  • Cheadle
  • Milton
  • Beech
  • Fenton
  • Fulford
  • Kingsley
  • Tunstall
  • Hanley
  • Cresswell
  • Burslem
  • Alsager
  • Audley
  • Biddulph

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Address

Stoke-on-Trent

T: 01344203999

Ways to take this course

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led Emotional Intelligence Training in Stoke-on-Trent. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

Unlock your potential with The Knowledge Academy's Emotional Intelligence Training in Stoke-on-Trent, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.

Experience the most sought-after learning style with The Knowledge Academy's Emotional Intelligence Training in Stoke-on-Trent. Available in 490+ locations across 190+ countries, our hand-picked Classroom venues offer an invaluable human touch. Immerse yourself in a comprehensive, interactive experience with our expert-led Emotional Intelligence Training in Stoke-on-Trent sessions.

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Highly experienced trainers

Boost your skills with our expert trainers, boasting 10+ years of real-world experience, ensuring an engaging and informative training experience

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State of the art training venues

We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible

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Small class sizes

Our Classroom courses with limited class sizes foster discussions and provide a personalised, interactive learning environment

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Great value for money

Achieve certification without breaking the bank. Find a lower price elsewhere? We'll match it to guarantee you the best value

Streamline large-scale training requirements with The Knowledge Academy's In-house/Onsite at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.

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Tailored learning experience

Leverage benefits offered from a certification that fits your unique business or project needs

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Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.

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Team building opportunity

Our offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings

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Monitor employees progress

The course know-how will help you track and evaluate your employees' progression and performance with relative ease

What our customers are saying

Emotional Intelligence Training in Stoke-on-Trent FAQs

Emotional Intelligence is the capability of understanding, utilising, and managing emotions positively to relieve stress.
Emotional intelligence is important as it facilitates flexibility, empathy, motivation, reasoning, communication, and the ability to read.
At the end of this training, delegates will be able to control their emotions in the workplace in a better way. They will also be able to apply leadership skills for improved emotional intelligence.
In this course, you will learn about the importance of emotional intelligence, ways to develop emotional intelligence, managing and handling conflicts, the Myers Briggs test, communication styles, self-confidence skills, workplace challenges, and other related concepts.
There are no formal prerequisites to attend this Emotional Intelligence Course.
Yes, upon finishing the Emotional Intelligence Course, delegates will receive a certificate. This acknowledges their understanding and proficiency in the skills and concepts taught throughout the course, serving as a formal recognition of their learning and development in emotional intelligence.
Yes, we provide 24/7 support for this Emotional Intelligence Training Course. Our customer service will be available to assist you before and after the course, with any queries, technical issues, or additional support you may require. We are committed to ensuring your learning experience is seamless and that you have access to assistance whenever you need it.
The duration of this Emotional Intelligence Training Course spans across 1 day.
Yes. The Knowledge Academy offers flexible learning options for this Emotional Intelligence Training which helps delegates learn according to their convenience. These learning modes include the online instructor-led training, classroom training, on-site training, and self-paced training.
You can expect roles such as HR Manager, Team Leader, Executive Coach, and Customer Service Manager, where strong emotional intelligence skills are crucial for effective leadership and interpersonal relations.
Yes, we provide corporate training for this Emotional Intelligence Training. We offer courses tailored to your organisational needs for a smooth learning journey.
This Emotional Intelligence Course is ideal for professionals such as managers, team leaders, HR professionals, educators, and anyone looking to enhance their interpersonal skills and improve workplace relationships.
If you're unable to access your Emotional Intelligence Courses, please reach out to our support team for assistance. They can be contacted via our phone or e-mail. They will help you resolve any issues and ensure you can access your course without any problems.
This Emotional Intelligence Training comes with valuable training sessions led by experienced instructors, a digital delegate pack, and a certificate upon completion.
Taking an Emotional Intelligence Course can enhance your ability to understand and manage your emotions, improve communication and relationships, and increase your effectiveness in leadership and teamwork.
After completing the Emotional Intelligence Training, apply the skills learned to improve your interactions and leadership effectiveness at work. Consider pursuing advanced EI courses or certifications and practice continuous self-reflection and development to further enhance your emotional intelligence.
The training fees for Emotional Intelligence Training certification in Stoke-on-Trent starts from £995
The Knowledge Academy is the Leading global training provider for Emotional Intelligence Training.
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Why choose us

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Many delivery methods

Flexible delivery methods are available depending on your learning style.

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High quality resources

Resources are included for a comprehensive learning experience.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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